Helnan Chellah Rabat Hotel & SPA

8/10

Excellent

01 May 2026

Thien

Great location, the A/C did not work

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

Youness

Very clean and staff are courteous and prifessional

Leisure Family

8/10

Excellent

12 Oct 2025

BAKR

Nice Receptionists.
Good Location.

Business_and_leisure Self

10/10

Exceptional

19 Jul 2025

Ephraim

Very good value

Very clean, comfortable room and good location, near train station and two museums
Nice that it had a minibar
A very good value
Very nice staff.
There was a problem with wifi but they were very responsive and moved me to a lower floor to improve the situation.

Self

6/10

Pleasant

20 Jun 2025

Maureen

This was not a 4 star hotel. No minibar in room, as advertised. There was an empty bar frig, not even water. There was no bar as advertised. Beer and wine in restaurant. Buffet dinner was horrible, because of that I didn’t eat breakfast or any other meal there. Many good restaurant choices within easy walking distance, which I strongly suggest. Service in dining room mediocre. Excellent proximity to 2 good museums. Walkable area. Front desk staff was very good. Mould in shower, the whole bathroom could have been cleaner. Water was hot and a/c good. Beds clean and comfortable. Would rate this 3 stars tops.

Leisure Self

8/10

Excellent

01 Jun 2025

Baker

Premises needs urgent refurbishment

Business Self

10/10

Exceptional

09 May 2025

Mourad

Cool

Self

6/10

Pleasant

27 Dec 2024

Michael

The price is very competitive in comparison to other hotels in Rabat.

Business Self

8/10

Excellent

11 Dec 2024

ANA ISABEL

Staff very friendly. My only suggestion is to improve lights and connections in the rooms

10/10

Exceptional

01 Dec 2024

Mourad

Cool

Self

6/10

Pleasant

17 Nov 2024

Fatima

It was nice and clean i like it

Business

10/10

Exceptional

13 Nov 2024

Michele

The proximity to two museums and cafe area was so convenient. There were several small shops so close where I could buy water and snacks. Great view of a minerat from the rooftop. Some adorable cats hanging around. I enjoyed my stay.

Leisure Family

6/10

Pleasant

11 Nov 2024

HASSAN

hôtel plutot sympa mais il a lair usée avec la peinture des mur qui tombe , la.porte dentree de la chambre qui grésille

Self

10/10

Exceptional

19 Aug 2024

Verified traveler

Very clean hotel with professionals employees. I could sleep so well because it's a quiet area. Not far from the center. Recommended

Friends_and_family Family

8/10

Excellent

18 Aug 2024

Carl

A nice silent clean room whit very friendly stuff

Friends_and_family Family

10/10

Exceptional

13 Jul 2024

abdessamad

Accueil tres bien....juste le débit de la douche et la douchette pas au top !

Business

8/10

Excellent

15 Apr 2024

Catherine

Très bon séjour

Hôtel situé au calme tout près du musée d art moderne et à distance raisonnable de la gare de Rabat ville. Terrasse sur le toit très agréable. Chambres propres.
Excellent séjour.

Self

10/10

Exceptional

08 Mar 2024

muhammad arshad

I got a great deal at this property for the nights at stayed was like 5 star hotel

Leisure Self

8/10

Excellent

13 Oct 2023

Mohamed

It was nice stay specially staff were so nice

Leisure

10/10

Exceptional

08 Oct 2023

Mohamed

Nice hotel to stay in

Leisure Family_with_children

2/10

Poor

24 Jun 2023

Mohammed

Ac doesn’t work, the worst place to stay at

10/10

Exceptional

15 May 2023

Ismail

Very clean and affordable

4/10

Poor

19 Dec 2022

Ahmed

Hey, the stuff are friendly, the property need updating and everything is old and not working well. I won’t stay there again and even the location is central but the hotel is surrounded with doggy bars and I didn’t feel safe. I won’t recommend to stay there.

Leisure Self

4/10

Poor

03 Mar 2020

masinessa

Hotel is old and very outdated, breakfast was very bad , beds are old . Definitely will not recommend .

Business

8/10

Excellent

23 Jan 2020

Verified traveler

Decent good location

It was a decent place

Business

6/10

Pleasant

10 Nov 2019

Verified traveler

The front desk staff where very helpfull. But house keeping and kitchen staff need a lot of training to bing it to a suitable level. Seems that there is only on set of towels per room, they were taken at 10:00 each morning and returned at 4:00 in the afternoon.

Partner

2/10

Poor

02 May 2019

Verified traveler

This hotel should be your last to last resort

There are two different types of rooms in this hotel on every floor, the pictures posted here are only of the good kind. The bad ones are extremely bad with very old and broken A/C and spiders in the bathroom which has rusty fixtures. I couldn't believe I was at Helnan Chellah at first. I was given a bad room and I had to wait over 1.5 hours after a 20 hour flight to be moved in to one of the good rooms. They didn't believe me when I told them the A/C was not working and sent three people to check one after the other. No one speaks or understands any kind of English and plenty gets lost in translation.

The rates are extremely high for the quality of service they provide - the food is extremely bad that you can't eat anything but fruit, yoghurt and croissants for breakfast. The orange juice they serve is sometimes stale. Lunch and dinner are terrible as well. Some of the dishes are good but some are worse and can get you sick. Check your cutlery before using them, they can be crusty sometimes.

The only good things about this hotel are the public areas are clean and well decorated and the good rooms are clean. Some of the staff were polite and helpful but others were outright rude.

TL:DR - Avoid this hotel. There are plenty of good hotels with comparable rates very close by.

2/10

Poor

29 Apr 2019

Verified traveler

Would not recommend

My stay at this hotel with my business colleagues from Canada was very disappointing. We had two reservations - first reservation was for 5 nights and the second for two nights with a gap of 4 days in between the two.

During the first stay, I was given a room that was extremely disappointing. Each floor, I think, has two types of rooms, good and really bad. You are lucky if you get to stay at the good section of the floor. When I say the room was bad, I mean it was really really old with a really old A/C that was not working and horribly old bathroom fixtures with spiders and cobwebs. After complaining and posting a sad face on hotels.com, they moved me to the good section of the hotel. They didn't believe me when I said the A/C wasn't working or there were no towels and sent three people over a period of hour and a half to check what I just told them several times.

The food is extremely bad. Don't even get me started on this. The toughest chicken I ever had in my life and the most disgusting noodles ever. The food has no taste and I am not even a foodie. You will find excellent options very close by. They charge a lot of money (25 MAD for a bottle of water while you can get the same bottle for 5 MAD right outside the hotel and 180 MAD for a buffet lunch with awful choices.

They charged me 300 MAD for a taxi to the airport while by law, it is 250 MAD. No one speaks or understands English and a lot gets lost in translation. They are in the money grabbing business.

8/10

Excellent

23 Apr 2019

Verified traveler

good in general; location, services, amenities and food

10/10

Exceptional

18 Mar 2019

Verified traveler

Very close to the train station, 5 minutes walk away. Clean and very comfortable. Great buffet breakfast.

Leisure Partner

8/10

Excellent

28 Jan 2019

Shakwan

Great location, clean and great staff !!

This hotel is in great location, the staff are so nice and also have good brakefast too

Family

8/10

Excellent

20 Dec 2018

Verified traveler

The Hotel was overall in great conditions, clean, room was perfectly clean, no smells, bathroom was very clean, staff was welcoming and smiling(no Fluent English speaking staff/ only French and Moroccan Arabic dialect(Darija).
Disappointed with the directions and/or visibility of the property, we spent almost a hour to find the Hotel, and we are very familiar with Rabat area, The most disappointed point at our stay was the \"Continental Breakfast\" really, were not... breakfast was salad(lettuce, tomatoes, cucumber..etc, boil eggs, very wet running scramble eggs, coffee, liptpn tea(come on in Morocco where is well know for tea drinking country), coffee, bread, no cheesse, juices or other options.

Business_and_leisure Partner

8/10

Excellent

18 Dec 2018

Verified traveler

Close to the railway sation, night staff very belpful

6/10

Pleasant

01 Aug 2018

Mustapha

First when I arrived to rabat i checked about the nearest hotel and i found that helnan chellah hotel is so close to me and then i called them directly and they told that they still have only one room available and the price was so so high 1700dhs its about 180$ per night and i cheked in expedia and the price was 73$ huge difference and actually i was excpecting a very good hotel but its a noisy and uncomfortable even its in the center of rabat
Otherwise the stuff were friendly and the breakfast was good ..
the original price in the hotel 180$ and even 73$ Still expensive for that hotel

2/10

Poor

05 Mar 2018

David

This hotel is very misleading and not good at all

Having stayed at this hotel for 2 nights i would never stay here again the rooms are not that clean for a 4 star hotel and the views you have are looking into someone else's house. The Staff were very very unfriendly especially the waiting staff in the restaurant and breakfast area where they were not dressed properly and spend more time on their phones than helping people and the manageress of the restaurant ( don't know how she got that job) i asked her for orange juice for breakfast said there was none and walked away laughing and talking to other staff and left me standing there very unprofessional.The front staff were really nice but its not that often you deal with them. The hotel is very dated and old and you notice this when you enter the hotel reception area all the way to your room they have a bar but its closed down (nothing new there) This hotel was over £50 per night it is not worth the money this hotel should be re classed as a 2 star hotel not a 4 star.

8/10

Excellent

04 Mar 2018

Kaisha

Nice staff

The hotel was in a good location, it had free parking the staff were excellent and breakfast was tasty. The night front desk clerk was accommodating and kind I would stay again.

10/10

Exceptional

24 May 2017

Zeeshan

Nice hotel at a good location

Good hotel for Rabat, good breakfast, staff and facilities. There is a small gym on the top floor and access to the roof with sunbeds. Room was also nice and spacious.

2/10

Poor

21 Apr 2017

Verified traveler

The most horrible hotel ever. No wi-fi.

Horrible breakfast, horrible staff, very cold in the room

2/10

Poor

08 Mar 2017

Lucian-Danut

Noisy

If I'd describe it in 3 words: noisy, cold and old. Looks good once you get into the lobby/reception area, once you go into the room it's like you go in the '50s, not in a good way though, everything is old and squeaky, any door you touch makes a terrible noise. All rooms doors make a very loud noise, that loud that you can't sleep, you hear everyone coming in and out late at night or early morning, if you want to sleep a little longer past 7 am, forget about it, to top it all off, past 2 days of my stay, they were drilling at 8 am into the walls of some rooms around mine. Cold at night too this time of the year, no heating. This hotel would've been great at some point in its history, but is in need of desperate renovations asap, at least start by oiling those doors first and have a little respect with maintenance work until past 10 am.

4/10

Poor

17 Nov 2016

Verified traveler

The worst breakfeast I have ever had

A terrible breakfeast no choices I urge you to prepare a respectable breakfeast.

6/10

Pleasant

16 Nov 2016

Verified traveler

Hotel walkable distance

Nice hotel. Must be repaired and refurbished As It is Too old, but It is ok

4/10

Poor

22 Oct 2016

FAHAD

mmmm i'd say be a head of this hotel. they might cancelled your booking without any notifications.
that what happened with me .. i booked when i was on Tanger. after 24 hours i arrived Rabat . once i got there. they told me \" sorry we don't have any room available \" i showed them the confirmation email and number. after 1-2 hours discussion ..finally allowed me to stay at the hotel .. anyway, put this hotel as second choose.

Family

8/10

Excellent

05 Oct 2016

Becs

Great breakfast. Pleasant hotel staff

Room is big but not spacious. It is quite crowed. Room is also very stuffy. i didn't like the ambience. Besides that it was just fine.

10/10

Exceptional

15 Aug 2016

Neill

Friendly staff and great hotel

A friendly welcoming staff and a great hotel in a great location. Staff helped me with secure parking for my bicycle. Lovely terrace for breakfast with great city view

6/10

Pleasant

21 Jul 2016

Verified traveler

Terrible breakfast

Terrible breakfast please ameliorate that. Just eggs and milk.

4/10

Poor

03 Jun 2016

moon light

The hotel is old and the forniture is not modern also old. there is insects like mosquieto in the room.

6/10

Pleasant

24 May 2016

Verified traveler

Economical loding in center or Rabat

Located in center of Rabat at economical price. Breakfast is decent but must get there early at the start of food will not be replenished. Wifi is slow and unreliable.

6/10

Pleasant

30 Apr 2016

Verified traveler

everything was good in the hotel except the breakfast

6/10

Pleasant

27 Apr 2016

shazia

Ok hotel. Nothing great.

shower head was broken. mosquito in the room.

8/10

Excellent

25 Feb 2016

Verified traveler

I general it is ok

Good and welcoming staff. Good breakfast. I did like it. Hope to come back soon. One comment, make sure to clean the floor further.

6/10

Pleasant

10 Feb 2016

Verified traveler

Found rooms were small.

8/10

Excellent

01 Jan 2016

Abdelbasset

Great location and friendly staff

Friendly staff and clean hotel

Partner

6/10

Pleasant

28 Nov 2015

Kathrine

Not bad, but never found the fitness center

Breakfast service, variety and quality were mediocre. Front desk staff helped me locate the pottery center in Sale and reliably ordered a taxi for me for the following day. TV has MBC2, which plays American movies (in English) around the clock. When I asked about the fitness center, I was told they just had a spa.

Family

10/10

Exceptional

13 Sep 2015

Verified traveler

Breakfast \n

Breakfast was good! Hotel was nice and staff was friendly

8/10

Excellent

08 Aug 2015

Verified traveler

first experience in a Riad

First when I arrived I was schocked because i was told the taxi driver can not take me to the front door of the hotel and be prepared to walk little narrow streets about 5 min walking distance to reach the Riad (guest house in the old Medina). This was something unusual to me. I little youngsters walk me through the front door of the hotel

10/10

Exceptional

21 Jun 2015

shimail

nice hotel ...

nice hotel

Partner

6/10

Pleasant

20 Jun 2015

Verified traveler

Okay. Probably a little expensive with its given o

Kind of okay. Should have been better.

Partner

4/10

Poor

09 Jun 2015

HERVE

Unpleasant

Over Price small not maintained room. AC not working, ceiling falling down in small pieces...
Despite a nice gouvernante at the floor and a helpful receptionist (only in the morning) the overall stay was unpleasant.

4/10

Poor

26 May 2015

Adil

Hotel overpriced

This hotel is definitely overpriced. Old hotel .
You can get cheaper hotels of the same standard in the region. I doubt it if I will stay there again

8/10

Excellent

08 May 2015

James

Fantastic located hotel

We had an overnight stay in Rabat. The hotel is in a fantastic location. A very short walk to the new contemporary art gallery and right opposite the Archeological Museum, both of which are worth visiting. The Chellah is about a 15 minute walk away and is an absolute must to visit.

Family

10/10

Exceptional

23 Feb 2015

SEBASTIEN

One night in Rabat

very friendly people at reception
I was upgraded and received a better room

Family

6/10

Pleasant

30 Dec 2014

Andreas

Nothing special, not bad, good location

The breakfast included was in a strange conference room. Beside the bread and the pattisserie which was fresh and good, the rest was dry and cold (scrumbeld egg/sausage) and the cups dirty.
The room itself was clean an comfy - average for the price.
Staf was friendly

Partner

10/10

Exceptional

07 Nov 2014

Verified traveler

Great location in heart of Rabat

It's excelent hotel extremely friendly staff
Very clean what els do I need -;)

4/10

Poor

06 Oct 2014

Denise

Hotel was nice, but otherwise I wouldn't stay here

I had made the reservation online, specifying we needed 1 room for 3 people. Upon arrival, we were told there wasn't a room available for 3 people at that time. When I showed them the reservation confirmation, they did accommodate us in a nice room that was spacious enough. The view was of an apartment complex (in the back), which naturally had laundry hanging out. This isn't something we see in the states, but it is common in some European and African countries. We were flying out the following morning, early, so asked for a wake-up call and a taxi. The wake-up call didn't happen, but they did call when the taxi arrived. Thankfully the taxi arrived 10 minutes early and my sister had awakened about 5 minutes prior to that, so we were OK.
A young woman at the front desk wasn't that friendly, and I don't think it was a difference in continents as we hadn't experienced that impatient attitude anywhere else in Morocco.
The hotel seemed to be in a business district so we were limited to finding a place to eat nearby and the hotel's buffet in the dining room was outrageously priced given what we had paid for meals everywhere else. It did look good though! If we had been staying more than one night in Rabat, we would have checked out and gone elsewhere.
The hotel itself was nice though, but again, it seemed to be more of a business hotel than family.

6/10

Pleasant

12 Sep 2014

Verified traveler

Gd location but an older property

The hotel is over priced for what it has to offer, its dated and in need for refurb. Hotel facilities shown in photos are just not there and breakfast is limited, choice same every day...service not that good either although there was an attempt to be helpful. price range is around 50 euro but should be not more than 30 at the present offering. Location is very good though as central.

2/10

Poor

12 Apr 2014

Peter

Horrible Experience

It was a bad experience in many ways. No air conditioning in a hot city like Rabat made life miserable. The internet never worked in the room and was not great in the lobby. The toilette was broken and so was the shower head. Was not a big fan of their breakfast either. Service was acceptable at best. Adding it to the blocked list!

Family

8/10

Excellent

25 Mar 2014

Fran

Perfectly fine.

The hotel was close to the boulevard with all the restaurants and stores. It was also walking distance to the train station. It is a group hotel, but it was well appointed. Nice roof top terrace.

4/10

Poor

24 Feb 2014

Aaron

Nice location but pricey!

This hotel is centrally located which means you can walk to most attractions. The price is very high though, I found other hotels off the grid that charge a lot lot less. The breakfast was decent but nothing special. Wouldn't do it again though. Also there is no gym as listed in the hotels amenities, also I had an old TV in my room.

4/10

Poor

31 Jan 2014

Verified traveler

Book Sofitel it is much better

Book Sofitel it is much better

6/10

Pleasant

01 Jan 2014

Barbara

Great service! Clean but run down and worn out!

To be fair, we spent 1 night here, arriving late and leaving early. My son spent an extra day but was ill so he didn't really leave the room. The service at the front desk is exceptional. They were efficient, kind, pleasant and very helpful. The rooms and hallways are run down with worn carpets, old drapes and dingy furniture. The beds and pillows were okay for sleeping, nothing special. The rooms were clean and there was plenty of hot water (woot woot!). The front lobby was a bit fancy looking so maybe they've started renovations but haven't made it to the rest of the hotel yet. I'm not sure I'd stay again or not. The price was on the high side ($150) but I booked on expedia the day we were arriving so maybe we could have gotten a better price ($no more than $75) if we had booked in advance. The service at the front desk made the stay worthwhile, but I was a bit put off by the dingy interior.

2/10

Poor

20 Oct 2013

Rahim

Nowhere near a 4-star hotel

The standard of Helnan Chellah Hotel was pretty bad. Cleanliness was poor, rooms were bad and stincky, airconditioning did not work properly and the was substandard. The facility is nowhere near a 4-star hotel. It was a mistake to choose this hotel for the high price.

10/10

Exceptional

21 Aug 2013

anwar

Nice hotel in a quiet place with all aminities

very good price. with fcilities to city centre, Madina and train station within walking distance. Also Hassan Tower withing wlaking distance

10/10

Exceptional

11 Jul 2013

Barry

Quiet and clean in the heart of the administrative

Clean and friendly hotel in the heart of the administrative district of Rabat.
We thoroughly enjoyed our stay.
The only negatives are slight. The room airconditioning only got to temperate, not to cool, and the free wifi connected throughout the hotel, but was useless.
On the positive side, the staff kept us a carpark right outside the front door for no extra cost.

4/10

Poor

07 Jul 2013

Verified traveler

The big issue was about the WI-FY because it does not work in the room; we have to go to the lobby to access the internet. The fridge was not working when we entered the room and was smelling bad. The breakfast was good. The staff were nice with us.

Family

6/10

Pleasant

12 Jun 2013

Peter

Not Bad for the Price

The hotel is clean and the breakfast is good. Internet service was horrible and a couple of people at the front desk could have been more helpful. The room was very small but nice and clean. The location is near the train station and that was good for me.

6/10

Pleasant

27 May 2013

ali

carat

needs upgrade :change of locks , replacing wood chips ,.o

6/10

Pleasant

27 May 2013

RT

ok to stay

the bed

8/10

Excellent

13 Apr 2013

Josh

Its a good place to stay, with great breakfast. It near one of the kings palaces, a train station and parliament. Wifi didnt work in our room specifially, but was fine in their nice lobby.

10/10

Exceptional

07 Apr 2013

Walid

Strongly recommended place to stay

Staff are very nice, helpfull and warm welcomed
Location is very close to train station shopping places
Quality comparing to very known hotels in Morocco is super and I loved it
Rates comparing to quality .... Believe you won't regret it

8/10

Excellent

31 Mar 2013

EJ

Decent Option

Helnan Chellah is a decent option--on a quiet street not far from the train station. Showing its age a bit, but the buffet dinner is a great price and excellent food.

8/10

Excellent

11 Mar 2013

Zayid

This is a good hotel

I enjoyed the hotel, I liked i. Room TV with limit channels and vision quality is quite good. Generally speaking i do recommend it..... for the price, location, cleanliness

8/10

Excellent

28 Jan 2013

Verified traveler

Slightly dated, but good option

Clean and well maintained, though showing it's age a bit. The dinner buffet is an excellent value and quality, and front desk and waitstaff are extremely helpful. Good internet, pretty good location.

10/10

Exceptional

28 Jun 2026

Mourad

Très bien et Bonne situation

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Mourad

👍

Self

8/10

Excellent

11 Mar 2026

ANASS

Chambre propre

Self

10/10

Exceptional

07 Feb 2026

Mourad

Cool

Self

10/10

Exceptional

10 Jan 2026

Mohammed

Top! Et que dire du personnel

Business Self

6/10

Pleasant

28 Nov 2025

hicham harrak

Hotel correcto,
Instalaciones algo anticuadas
Desayuno mejorable

Business

10/10

Exceptional

05 Oct 2025

Mourad

Ok

Self

10/10

Exceptional

30 Sep 2025

Heleodoro

El personal excelente, demasiado atento

Leisure Friends

10/10

Exceptional

13 Jan 2025

Mourad

Cool

Self

10/10

Exceptional

16 Dec 2023

Mohamed

Super....

8/10

Excellent

08 Dec 2023

Francois

Ce fût un des grands hôtels.Il a le mérite de survivre au milieu de luxueuses nouveautés.il faut soutenir cet effort en venant y loger.

Leisure Self

2/10

Poor

14 Nov 2023

othmane

seul le personnel est 4 étoiles, l'hôtel lui-même est 2 étoiles

Business Family

8/10

Excellent

01 Nov 2023

Francois

Lors de son inauguration ce fût un des grands hôtels de Rabat…Actuellement un effort est fait pour améliorer l’hôtel .J’y ai passé un excellent séjour.

8/10

Excellent

01 Jun 2023

Micheline

bon

Leisure Family

10/10

Exceptional

22 May 2023

Ewen

Lit confortable, bien situé, personnel agréable, et pas cher pour la prestation!

Business Self

10/10

Exceptional

13 May 2023

Abdelmjid

Top services👍

Leisure Self

8/10

Excellent

08 Mar 2023

raed

Plein centre

Central .. personnel très aimables

Self

6/10

Pleasant

15 Feb 2023

Verified traveler

Spa e massagem não estavam disponíveis

Os serviços de spa e massagem não estavam disponíveis há 1 mês por motivos de obras no hotel, mas não houve qualquer alerta no site ou por email.

Ao chegar no hotel e ser informado sobre isso, abri um caso com o serviço de atendimento ao cliente da Hotels.com, que tentou contato com o hotel diversas vezes, mas sem sucesso.

No final, recebi um voucher para ser usado em uma nova reserva.

Self