Hotel Mercure Rabat Sheherazade

Morocco , Rabat
RABAT, Rue De Tunis Quartier Hassan, 21
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100 reviews shown

8/10

Excellent

04 Apr 2026

Alison

Liked: Good location and the breakfast was okay.
Disliked: The matress was very hard to sleep on and the bathroom waa too small

8/10

Excellent

06 Mar 2026

Gabriel

Very clean , staff very polite , close to the city Center .

Self

10/10

Exceptional

09 Jan 2026

Leo

Didn’t use spa. Room was clean good service

Friends_and_family Friends

10/10

Exceptional

31 Dec 2025

Paulos

Good

Leisure

10/10

Exceptional

08 Dec 2025

Indi

Room was a tad small, bathroom a bit dark however it was very clean. Excellent variety of breakfast options too.

Bare in mind this hotel is right next to a school so it can be a bit noisy during the day.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Janice

The Mecure hotel is currently undergoing renovations but this did not affect the quality of service we received during stay. All staff were incredibly friendly and attentive. The room was smart and comfortable, all newly decorated. We had gone to support a family member who was having an operation and so chose the Mecure for its proximity to the hospital, but the hotel also made for an excellent base from which to visit the sights of Rabat.

Friends_and_family Family

2/10

Poor

28 May 2025

Shahida

Location was good but transport links were poor. Hotel had construction work going on in the rooms above which started just after 9am till 6pm so we had no choice but to leave the hotel for peace and quiet. The hotel staff showed no remorse for ruining our holiday and as a result I would recommend you stay well away.

Partner

10/10

Exceptional

21 Dec 2024

Facundo

Ubicación inmejorable

La hubicacion es lo mejor que tiene este hotel, el hotel es un poco antiguo en las habitaciones pero muy acuerdo al precio

Business

6/10

Pleasant

29 Oct 2024

William

Good tourist hotel

Very quiet. Friendly and helpful staff. Nothing fancy but a great breakfast.

Friends_and_family Family

2/10

Poor

30 May 2024

Divesh

Beds are rocky hard, pillows too. No space in bathroom n toilet. Air conditioner not working. Staff don’t care, pretending they don’t understand English at this international hotel.

Leisure Friends

2/10

Poor

29 May 2024

James

The hotel was old not very clean . Bathroom had broken tiles and linen and bedding was old and dirty looking

Partner

2/10

Poor

05 May 2023

Ish

Irresponsible staff.
Didn’t fix shower for whole stay.
So I couldn’t take shower.

Leisure Self

2/10

Poor

22 Nov 2021

Yassir

After booking for 1 night stay, I went to the reception in order to check in...but the receptionist said that my reservation is not mentioned on the system. Expedia booking couldn't send a booking confirmation to the hotel. I showed them the confirmationI received by email but on the hotel system Expedia sent nothing.

Leisure Family

8/10

Excellent

01 Oct 2021

Verified traveler

Good service and enjoyable stay

A pleasant stay. Hotel a bit tired but met my needs. Room fine though a bit of a \"drain smell\" from the bathroom though not to the extent that I would make the effort to change rooms. Staff excellent and friendly. Food in the restaurant (evening meal) perfectly acceptable but not mind blowing. Breakfast options were very nice.

Business

2/10

Poor

28 Aug 2021

Wgdan

The room was dirty. It smelled terrible. The housekeeping did not do anything. Their breakfast was not even good. I would never go there again nor recommend that place.

Leisure Self

10/10

Exceptional

03 Jan 2021

Metin

Embassy

It was near to embassy suit our needs

Partner

2/10

Poor

17 Feb 2020

Verified traveler

Disappointment

Very old and run down and the breakfast is very poor. Should have stayed at hotel rabat.

Partner

6/10

Pleasant

03 Oct 2019

albert

Decent hotel

Well located to explore Rabat, decent price and breakfast but dated from a design perspective. They need more irons for the guests. Front desk stuff is very nice.

Business

4/10

Poor

21 Apr 2019

Verified traveler

Location are good and quiet, but room so dirty and everything seems broken, only the reception lady can speak english

Leisure Family

6/10

Pleasant

19 Nov 2018

Ian

Adequate but POOR wifi.

Hotel is adequate but WIFI was terrible. This may be related to the room as on a previous stay with a room at back of hotel it was better, although still temperamental.

8/10

Excellent

30 Aug 2018

Mike

This was overall a nice hotel. The breakfast buffet was great, with a good variety of pastries, fruits, and Moroccan specialties, including custom made omelets.
The room itself was small, The two single beds were jammed up against each other (no separation) because there just wasn't room. The closet was in an awkward position, the AC was weak, not getting cold even when \"set\" to 15 degrees (Centegrade). The refrigerator barely cooled at all.
Staff was friendly, and English was fine.

6/10

Pleasant

08 Aug 2018

Hamid

Hotel needs to spend resources to improve its refurbishment and cuisine to suit foreign travellers. We experienced that its overall standard(s) are average or 3 star.

8/10

Excellent

14 May 2018

Greg

Mercure Rabat

Restaurant food is somewhat lacking in flavor. No A/C in rooms. Staff was nice. Rooms were acceptably clean. Would stay again provided the weather was cool.

4/10

Poor

24 Apr 2018

Verified traveler

A few gliches, but no gotchas

Light in shower hanging by wire. A fire hazard.
Safe box did not work, so nowhere to store important docs or equipment.
No toilet brush!
Air-con did not work well. Was still too warm to sleep well in even though I set it very low.
All staff were friendly and helpful.
Location: 20min from main station.
Wi-Fi worked fine.

8/10

Excellent

25 Nov 2017

Verified traveler

The hotel was ok. It was a bit noisy and the shower was really cold but otherwise it was fine.

10/10

Exceptional

16 Nov 2017

Verified traveler

Love it!

Staff was very nice. They provided great services and support. Food was also good. The hotel was well located. We will stay there if we come back to the city. Thank you very much.

Partner

6/10

Pleasant

31 Jul 2017

Verified traveler

Good location, elevator painfully didn't work a lot of the time which the staff seem to try and ignore. Rooms are very small no hook in bathroom for towels, no kettle etc and no room for a large suitcase.
Breakfast is average as I am gluten free struggled a lot. Breakfast egg counter staff only seem to know how to make an omelette nothing else.
Reception staff had our rooms round the wrong way and tried to charge me for prepaid room but didn't understand at all

4/10

Poor

08 Jun 2017

Verified traveler

Disappointing

I had to leave the hotel after one night. The A/C was not working properly, and the bathroom space was very tight. My credit card was fraud after using it for my payment, I am not sure if the hotel was the problem, but my overall experience was not good.

10/10

Exceptional

18 May 2017

Mohammed

Great

Very clean and personnel were very proffessional

Family

8/10

Excellent

20 Apr 2017

Verified traveler

Good locatuon

Overall facilities and rooms nice as 3 star hotem but some staffs are no star hotel

2/10

Poor

19 Jan 2017

Ruru

Dirty hotel, don't sleep on it. It has a bad smell

Worst hotel ever, rooms are dirty, lights don't work in the room, bed and pillow are in bad condition, room and hall smells bad, bathroom makes noise when you use it. Staff are not great, people smoke in the are between the lobby and dinning area. Don't go there

6/10

Pleasant

30 Nov 2016

ruben

Hotel is OK. Check-in staff was rather aloof, but got the job done. Breakfast was OK - nothing to write home about. Room was clean and comfortable and bathroom was very good. Hint... for whatever reasons, petit taxis refuse to take you from the train station to that part of town (which is actually a very nice residential area)... so, from the train station, take the tram towards Sale, and alight at the second stop. From there, it is a five minute walk. From the hotel, the old city can be reached by foot in about 15 to 20 minutes. Bottom line: Would I stay here again? I would not be opposed to it.

Partner

8/10

Excellent

21 Nov 2016

A reviewer

Friendly staff, good breakfast

This is a good place to stay in Rabat: the hotel is pleasant, staff are friendly, rooms are clean, and our room at least had none of the signs of poor maintenance that you can find even in hotels of higher categories in Morocco (cracked tiles, paintwork worn or badly repainted...)
Breakfast was very good, with a wide range of choice that compares well with other hotels of similar category.
The one drawback was the small size of the room. There is just about space to move around the bed. There is a desk, but it is so close to the end of the bed that there is no room to sit at it.
The hotel does not have its own parking, but it was easy enough finding a parking space in the street. The booking confirmation implied that the parking fee would paid to the hotel, but that is not the case: there is a \"gardien\" in the street, and you pay him.

8/10

Excellent

09 Jan 2016

Verified traveler

Nice stay

Good, functional and clean hotel that offered good comfort and value for money. Breakfast setting was great and the food in the restaurant was flavorful. Staff was helpful. The area of the hotel seems safe and quiet and within walking distance from main attractions.

Family

8/10

Excellent

05 Oct 2015

Verified traveler

Pleasant hotel. I wish I had not been given a room where they were repairing the hallway right across from my room. Nice restaurant staff; good breakfast. Price is good. Would stay there again.

8/10

Excellent

08 May 2015

Mohammed

Room size

The room was tinny and feels cramped in.

8/10

Excellent

01 Apr 2015

Nina

You can walk.........

First visit to Morocco. Don't speak French or Arabic. Did just fine. Hotel is a healthy walking distance to Mohammed V mausolum, the river front, Kasbah, Plage (beach) Rabat for water sports (including surfing), cemetery, and the Medina. Good breakfasts. Nice bang for the buck!

Partner

6/10

Pleasant

12 Jan 2015

Gill

Xmas at Hotel Mercure, Rabat

A strange thing happened. The T shirt I wore to travel to the hotel went missing from my suitcase. I didn't put anything out for the laundry service. I reported this to 3 different people on reception, but nothing was done.

4/10

Poor

09 Jan 2015

Ayoub Mohamed

rabat city

is not good hotel

10/10

Exceptional

20 Oct 2014

michelle

wonderful

super easy check in, hotel staff spoke English very well. The room was big and the shower was awesome. It's super close to the Hassan tower and you can easily walk to the medina or kabash. Wifi was also a great plus

6/10

Pleasant

08 Oct 2014

Ali

Adequate

The hotel was moderate in every way
The rooms could benefit from a facelift.
The parking facilities was poor
Overall a very average hotel.

8/10

Excellent

28 Aug 2014

Faisal

Good..

the type of the bathroom door is bad, they need to change..

8/10

Excellent

26 Aug 2014

Duel

They need to work a littleon their language skills

The hotel is good for the price and the staff seem friendly and willing to help. They just need to work a little on understanding English.

6/10

Pleasant

05 Jun 2014

Rkia

Everything was nice. But the breakfast was a little disappointing. The choices were limited in the hot part of the buffet.

10/10

Exceptional

13 Apr 2014

Verified traveler

Nice value hotel in Rabat

Nice hotel good wifi, great value, good restraunt and bar, and a great location, defintiely recommend it

8/10

Excellent

20 Jan 2014

neil

decent place

Just what was needed. Clean and comfy.

4/10

Poor

05 Aug 2013

Yves187147

Definitely a place to avoid

I wanted to try the Mercure Hotel in Rabat as I have had other excellent stays in Mercure hotels in Paris. Unfortunately this Mercure is really a poor one and not up to the Accor hotels standards. The first room we were given was on a floor that was being renovated and there were tools and rubble in the nearby corridor. After complaining to the reception desk we were given a small room without work nearby ... Not a place where I will come back at this price of a little more than $100 per night, the Diwan hotel from the Accor group in the same area of Rabat is definitely much better and not much more expensive...

Family

8/10

Excellent

18 Mar 2013

Robert

Quiet surrounding, not far from city centre

The hotel was comfortable. The Wi-Fi was easily accessible but the internet access was not 100% (probably not the fault of the hotel, but the internet provider.

6/10

Pleasant

18 Feb 2013

Dejan

Fine for night or two

The big plus this hotel gets is the breakfast, the selection is way better than average hotel in Rabat. Everything else is kind of so so.

6/10

Pleasant

25 Nov 2012

Verified traveler

Reasonably-priced hotel not far from the Tour Hassan site and a short walk to the new tramway. Room was very small, with a very narrow space between the bed and (small) desk. Fine if all you need is a bed, but too cramped to do any work in the room. The breakfast is nice at the onsite restaurant, with a good selection. Internet is free, but outgoing local calls are not. There is a small convenience store directly across the street, which, although it has a limited selection, is handy for buying water, snacks, or travel supplies.

8/10

Excellent

20 Oct 2012

Verified traveler

The hotel was fine. The only minor problem was that there was no hot water at any time during my stay.

10/10

Exceptional

29 May 2012

Ibrahim

Excellent!!

Excellent hotel, very nice room, amazing bathroom, very comfortable bed and staff very helpful! Will definitely go back without a doubt!

8/10

Excellent

09 Apr 2012

Verified traveler

location very good

The location is very good, just near by the sightseeing in walkable distance. And a supermarket opposite of the hotel.

The room is clean and in good condition.

8/10

Excellent

07 Apr 2012

Verified traveler

Good well located hotel

Convenient hotel particularly for Maroccan conditions.
Good service from pleasant staff.

8/10

Excellent

23 Jan 2012

Paul

Mercure Rabat Sheherazade

Good hotel apart from the fact that they allow smoking in every public area. For this reason, I won't be recommending this hotel to friends and colleagues from the UK.

6/10

Pleasant

08 Jan 2012

Verified traveler

my experince

the recipetion was , oky. the breakfast was amazing, but here is the problems in the hotel:

1-NO TV channels, so that's sucks big time.
2-when somebody walk , you can hear them.
3- they won't change the room even if there was problem in the room.
4- the bath room very bad, and the water is cold

6/10

Pleasant

30 Dec 2011

Ben

Mecure Rabat

Reasonable value for money. Rooms and communal areas are clean and practical. Good showers in room. Staff not overly friendly nor eager to assist. Location is ok - about 7 MAD into city center by cab.

8/10

Excellent

18 Nov 2011

Marcia

Great location, within walking distance of the Kasbah, Hassans Mausoleum/unfinished Mosque, and the medina and easy to get your bearings and find your way back. Best to speak French, English is OK at registration but still a bit sketchy. We wanted ice for cocktails in our room and had a very difficult time getting it and the staff was quite angry at one time. Overall the hotel was fine - rooms are small but clean and bed linens great!

6/10

Pleasant

07 Nov 2011

Verified traveler

Good value for the price

Hotel is close to city center, tourist attractions and principal roads. Breakfast buffet was very good! No views from windows. Neighborhood is not so good...

8/10

Excellent

30 Aug 2011

20somethingIcelander

Overall, a nice experience

I have low expectations when it comes to hotels, especially when I'm traveling alone. This was the cheapest offer I could find. I read many reviews about this hotel and the reviews were mixed, so I wasn't expecting much. The hotel was clean, always got new towels and the complimentary breakfast was nice (I'm very picky about food so, basically I only ate some bread and water/juice). I tried the hotel bar, and sampled the local beer which was very good. The hotel was not noisy, nor during the night or day. I slept fine. The air-conditioner worked and kept me cool (there was also a small refrigerator that had to be plugged in to use it and it worked fine). And I didn't need to hand them over my passport (if some people are wondering about that). Nothing was stolen, but I tend to keep things very clean and in order while I'm away from my room, to make things easier on the housekeepers.

It was a prepaid reservation, and I still had to let them swipe my credit card at the end of my stay. They haven't charged me yet, although I did make one short phone call (and they rightfully should charge me for that, but it has been a while, so maybe they just dropped it).

8/10

Excellent

06 Feb 2011

Jon

Noisy Night

This was a good hotel in a convenient location. Our room was cosy, clean and comfortable although a bit small, not really any space to put our suitcases.
Our night was somewhat ruined by the fact that a party seemed to be going on in a nearby room in the early hours, with people shouting and conversing in the corridor and doors slamming. We had to call the night receptionist who did not speak English, but he did at least sort the problem out. We were probably just unlucky, although it did highlight the fact that the rooms are not particularly well designed for blocking noise. Breakfast was quite good, with a large selection of food, but horrible push-button machine coffee.

10/10

Exceptional

03 Feb 2011

AirCushionsUSA

Very Surprised!

On my recent trip to Rabat Morocco we were most pleasantly surprised with this hotel property. Every aspect of our stay was handled to our complete satisfaction. Further business trips are planned and we will return to The Mercure Rabat Sheherazade.

6/10

Pleasant

04 Nov 2010

El Fanichi

an Okay stay

the hotel is showing its age, however the staff are courteous and helped quickly change my room when i complained about noise.

the breakfast was good.

2/10

Poor

26 Aug 2010

Anonymous

Not good customer service

Travel was delayed by unforeseen circumstances. Hotel demanded prepayment for reservations and then unwilling to change the dates when delayed by travel. Paid for a room and never got to use it or check in and hotel would not cooperate with changing dates.

8/10

Excellent

03 Mar 2010

Dave_geologist

Very nice hotel in a good location

Seems like Rabat is mainly a business destination. Hotels are kind of scattered around the city and Americans are not going to find any familiar brands. This hotel is part of the Accord chain and is very comfortable for an American business traveler. Breakfast is excellent. Dinner was also very good but the menu is fairly short - the Moroccan dishes were as good as I had in 2 weeks in the country. Small full service bar, good wine list with quite nice Moroccan wine selection.

The Mercure is situated in a very nice neighborhood - kind of the medical district with lots of doctor's offices and laboratories. Nightlife (such as it is in Rabat)and the Medina are a short walk (just head toward the ocean and you can't miss it).

Only downside was the lack of in-room internet. This was the case in every hotel I stayed in, in Nov 2009 regardless of the location or brand. Not sure if it was an economic thing or security thing. Internet worked fine in the lobby so either get one of the \"high boost\" wifi gadgets or plan on working in the lobby.

10/10

Exceptional

15 Feb 2010

Expat No. 477

Thumbs up

This place is a good bargain for the money. It's cheaper than some of the hotels because it is not in the absolute center, but it is much nicer than some of the older more traditional hotels. All the internet you want in the lobby (no access in rooms). Kangarou restaurant connected to hotel; great food. Wait staff will serve you while you lounge in the comfortable chairs in the hotel lobby, catching up on the internet. The free breakfast is second to none. Hot and cold dishes, fresh fruits, fresh bread....wonderful.It was clear the place had recently been renovated and my accommodation was nearly perfect.

6/10

Pleasant

13 Jan 2010

Jerry

The AC did not work and the place

The AC did not work and the place smelled moldy and smoky. The staff was just OK and not very friendly. The dining staff in particular seemed very unhappy. this was quite unlike any other service (very warm and friendly) at other establishments in Morocco during our two week vacation in that country.

6/10

Pleasant

30 Nov 2025

Marcel

O quarto era muito bom.
O café da manhã deixou muito a desejar. Sem opção de frutas. No timo dia havia rodelas de laranja somente. Nada havia sinalização do que era. Poderia ser muito melhor pelo preço pago.

Business Self

6/10

Pleasant

24 Oct 2025

hicham harrak

Hotel antiguo
Que está en obra

10/10

Exceptional

03 Jun 2025

Christine

Propreté irréprochable
Belle chambre
Bonne literie

Business

10/10

Exceptional

24 Jan 2025

Tarek

Superbe hôtel. L'équipe est fabuleuse

Business Self

8/10

Excellent

01 Dec 2024

christian

Bon hôtel proche de tout à pieds

8/10

Excellent

12 Jun 2024

Alberto

Vecchio hotel ma pulito

Vecchio hotel. Ma pulito

Business

8/10

Excellent

25 Apr 2024

Laurence

The room lacked some small things like glasses for drinking and milk for making tea. My main complaint, however, is that the air-conditioning was inadequate. Third-floor rooms on the South side of the hotel are to be avoided, as they get too hot. (I can't imagine what they must be like during the summer - I was there only in April!)

Leisure Self

10/10

Exceptional

24 Oct 2023

Bouchra

Zeer netjes en vriendelijk personeel
Alles goed verzorgd en het ontbijt top
Ik kom zeker terug

Business Self

4/10

Poor

24 May 2023

Ilyana

Sale

Je ne recommande pas du tout. Heureusement que nous sommes resté juste une nuit. Les lits était sale, la chambre en général était sale. On entend tout ce qui se passe dans les chambre à côté donc assez bruyant. Le petit déjeuner est correct.

Friends_and_family Family

8/10

Excellent

09 May 2023

Vladimir

A améliorer

L'hotel est un peu vieux, a besoin d'un rafraichissement.
Les zones communes manquent un peu de propreté , notamment la terrasse. Sinon le lit est confortable.

Business

10/10

Exceptional

07 Jan 2023

Guillaume

Acceuill chaleureux et bienveillant , une équipe très sympathique. Petit déjeuner très complet . Je recommande cet hôtel .

Self

8/10

Excellent

13 Dec 2022

Claudio

Ottima gestione, abbondante colazione, personale gentilissimo avrei solo preferito una Camera più grande

Business_and_leisure Self

6/10

Pleasant

08 Oct 2022

Abdelkarim

Emplacement

Business_and_leisure Friends

10/10

Exceptional

19 Sep 2022

moulay mbarek

Welcoming.

10/10

Exceptional

19 Sep 2022

Washokenyi

petit déjeuner

Leisure Family

6/10

Pleasant

30 May 2022

Kaoutar

Bien dans l ensemble

Self

8/10

Excellent

29 May 2022

Verified traveler

Boa estadia perto do centro

Self

4/10

Poor

18 Sep 2021

Feria

Certains endroits touristiques sont proches.

Business_and_leisure Family

10/10

Exceptional

19 Feb 2021

Verified traveler

Goed verblijf

Partner

6/10

Pleasant

23 Jan 2021

Adriano

Sufficient

Normalmente vado in hotel della catena Accor di cui mercure fa parte, il problema è che gli standard qualitativi non sono gli stessi tra paese e paese. Alla fine accettabile. Ma differente qualitativamente dal livello europeo.

Business

8/10

Excellent

18 Oct 2019

tony

Bon Hôtel de Ville qui aurait besoin d’un peu de rafraîchissement, étonnant d’ailleurs pour une chaîne comme Mercure
Sinon calme personnel gentil
La partie restauration rapide est à revoir

Self

8/10

Excellent

18 Sep 2019

Alan

nice hotel, clean room, good breakfast, difficult to find a place to park your car outside.

Business

8/10

Excellent

19 Feb 2019

Gertrud

Typisches Mercure Hotel mit üblichem Komfort

Typisches Mercure Hotel, Nähe Hassan II Turm und Mausoleum, gutes Frühstücksbuffet, Freundlichkeit des Personals wahrscheinlich je nach Laune, mal so, mal so.

Friends

8/10

Excellent

26 Nov 2018

Jesper

Hotellet er fint til prisen, god service og venligt personale

8/10

Excellent

15 Oct 2018

Verified traveler

Hotel very close to the center, just 10/15 min from the kasbah and the souk!

6/10

Pleasant

18 Sep 2018

Verified traveler

Hôtel 3 étoile passible

La chambre est petite et pas assez lumineuse. La salle de bain propre mais aussi sombre. Il manque de prise électrique. Le dîner etait ok. Internet fonctionne mais pas avec VPN.

8/10

Excellent

14 Jun 2018

Ousmane

Séjour bien passé globalement. L'offre du Iftar a été particulièrement appréciable.

8/10

Excellent

22 May 2018

Grégory

Bon hôtel pour un passage de 1 ou 2 nuits.

2 nuits passées dans cet hôtel sobre mais agréable. En points forts : la literie de bonne qualité (c'est le principal) et le personnel à la réception très compétent. En point faible : la situation géographique ainsi que la taille des chambres, vraiment petites. Il n'y a pas de parking donc il est parfois difficile de se garer et si l'on trouve une place, il faut payer le gardien. De plus, le quartier n'est pas terrible, rues détruites ou en travaux et peu de fréquentations. Bon séjour mais quelques points à améliorer.

6/10

Pleasant

10 May 2018

Dominique

Hôtel de passage uniquement

Réservation 1 chambre lit double et Fumeur, J'ai eu une chambre petits lits et non fumeur.
Par contre accueil très bon, et petit déjeuner tôt le matin très apprécié.

10/10

Exceptional

16 Apr 2018

younes

Très accueillant , a proximité de tout

Je recommande cette hôtel, a 5 minutes de la tour Hassan et à 10 minutes du centre ville. Hôtel très propre personnel au top et bonne nourriture. Ne pas hésiter à aller très bonne hôtel ca devrai être un 4 étoiles !

8/10

Excellent

04 Apr 2018

J.M.J.

Perfect for bussines travel.

8/10

Excellent

05 Mar 2018

laurent

mercure

Bon confort , bon petit déjeuner , formule buffet du restaurant soir un peu cheap.
Dommage car pas de vrai parking pour l'hotel.

8/10