Name: Best Western West Valley Inn
Address: 3540 South 2200 West, West Valley City, 84119, US

8/10

Excellent

31 Jul 2026

James

We have a convenient and safe stay

Family_with_children

4/10

Poor

30 Jul 2026

Marie

Dirty very dirty
Veryvnois

2/10

Poor

29 Jul 2026

Teasa

This place is not as advertised! The property is ran down and not maintained. One of the housekeepers was standing outside barefoot and smoking. The first room they gave us had ants all over the table and smelt terrible. The second room didn't smell much better but at least the sheets were clean so we decided we could bare it for 1 short night. The pool/hot tub are out of order (that is not made apparent on the booking site) so if you're looking to wind down...don't bother. We didn't even dare to check out the breakfast given the state of the rest of this hotel.

2/10

Poor

29 Jul 2026

Shyann

Nothing . Room was dirty, housekeeping knocked and tried to walk in when we had a privacy please sign on our door. Pool was out of service.

8/10

Excellent

27 Jul 2026

Teresa

Was a comfortable place to sleep before leaving for the airport the next day. Had ample breakfast.

4/10

Poor

27 Jul 2026

Alejandra

Very disappointing stay. The room was dirty when we arrived. The bathroom had hair left behind, and there were empty coffee cups behind the desk that had clearly not been cleaned. The phone in the room didn’t work, and we also had several problems with the TV.

The breakfast was very poor and many basic items were missing. The swimming pool was also out of service, which was very disappointing since it was one of the reasons we chose this hotel.

Overall, the hotel felt dirty and poorly maintained. The lack of cleanliness and attention to detail made for an unpleasant experience. I would not recommend staying here unless significant improvements are made.

10/10

Exceptional

26 Jul 2026

Thomas

Very clean room. Good location to shopping places.

2/10

Poor

26 Jul 2026

Rodolfo

Not good

6/10

Pleasant

24 Jul 2026

Christopher

It was ok. Not a good location but kinda affordable

4/10

Poor

24 Jul 2026

Burkley

Very dirty inside this hotel

2/10

Poor

23 Jul 2026

Carlos

Room was not clean
Air conditioning was not working property, not cooling the room

Family

6/10

Pleasant

22 Jul 2026

Tyler C

Breakfast was a waffle maker, individually packaged small muffin dry cereal and a coffee machine

2/10

Poor

20 Jul 2026

Carter

Would not recommend, nothing good except the location.

Family

2/10

Poor

20 Jul 2026

RaelyAnn

DONT DO IT! The only thing clean in this place was the bed and towels! Really contemplated going somewhere else when we walked in. The floor looked like it hasn’t been vacuumed or cleaned in years. There was what looked like blood splattered on the ceiling, trash behind the night stand, clumps of soap on the shower wall, and shower curtain was yellow! I was really surprised to see house keeping the next morning due to the fact that it was so dirty! Really disappointed that I spent my money on this place.

Friends_and_family Family

4/10

Poor

19 Jul 2026

kimalee

The place was filthy. Main area- Carpets looked like they had never been vacuumed. Pool closed. Room was dirty. Bathroom walls had stuff smeared on them. Floors were filthy beds were poorly, and sloppily made. We will not stay here again. It’s worth it to pay more money and stay somewhere else. The only positive was the bed was pretty comfortable.

Family_with_children

2/10

Poor

19 Jul 2026

Jeremy

I will not be going back. Ac was out in the room as it being unplugged due to the outlet having a blackened short on one of its inputs. Ants in the room. No water pressure in the shower along with black mold. Strange streak marks on the floors and sketchy half done repairs to the doors. I wasn't even sure I had arrived at the location due to no signage outside. Pool and hot tub were not available and the gym is non existent. Don't trust any of the pictures. I hate leaving bad reviews, but this place did not deliver what was offered in its description. I have a pretty high tollerance for bad hotels, but this was one of the worst.

Partner

4/10

Poor

18 Jul 2026

Brandon

Probably the dirtiest hotel I’ve ever stayed in. Our room had a trash can full from the previous guest. No mattress protector. Toilet paper stuffed into the ceiling fan in the bathroom. The hairdryer cord was cut. And there was a roach in the bathroom. Dirty floors in the lobby. Poor breakfast selection. But the price was really good so that’s a plus… I guess you get what you pay for.

Partner

4/10

Poor

18 Jul 2026

Mandy

The room was clean but the walls were paper thin and heard all noise. The breakfast hardly had any options and the morning staff was not helpful in making sure that things were full, their was air conditioning but everything else sucked and the pool was closed as well

Partner

8/10

Excellent

18 Jul 2026

Lisa

The beds were made very sloppy and the fridge was very hot in the cabinet and didn't keep the drinks very cold. Went to use the microwave in lobby and it was very dirty. When I went for breakfast the next morning I noticed a few ants crawling on counter, only to find the entire colony in the syrup dispenser

Friends_and_family Friends

4/10

Poor

18 Jul 2026

Shari

The hotel is much more run down than pictures indicated. The breakfast was insufficient. We went out to breakfast both mornings there. The carpets were stained. There was lack of outside signage making it harder to find. There was no microwave in rooms and the community microwave in the lobby was disgusting.

Friends_and_family Friends

2/10

Poor

18 Jul 2026

Miriam

The property was dirty. The rooms were horribly dirty.We asked for refund and are still waiting.

Family

2/10

Poor

18 Jul 2026

Anthony

Para empezar fui hace algunos meses y me dieron una habitación sucia fui pedí cambio y tuve que esperar en la habitación sucia mientras limpiaban una y al salir olvidé mis zapatos alas horas fui a pedirlos y ya no estaban cuando intenté hablar con la encargada llamada Murphy me trató muy mal, a los meses regresó porque no encontré más hoteles que se ajustarán a mi presupuesto y reservé online e hice el pago al llegar al hotel me volvieron a cobrar y les expliqué que ya había pagado ignoraron mis recibos de pago y mis reservas online, jamás devolvieron el dinero y para mi sorpresa una de las housekeeping tenía los zapatos que había perdido meses antes! Muy malo todo sin contar que las habitaciones no las limpian bien a menos que des una buena propina

Partner

8/10

Excellent

17 Jul 2026

Daniela

Old building. Not too bad.

Partner

4/10

Poor

13 Jul 2026

Hillary

My room had ants and some kind of flying bug. There are also red stains on the carpet which I hope aren't blood.
The front desk had no answers for anything. Very frustrating.

Self

4/10

Poor

11 Jul 2026

Shaina

Dirty rooms, stains on carpets l, bed and shower was alright!

Friends_and_family Family

2/10

Poor

09 Jul 2026

Cheri

The entire building was very rundown, no signage as to the facility being a motel. Inside lobby very shabby. Elevator was beat up and stunk. Our room was absolutely disgusting. The toilet seat was too small for the toilet, the floor of the bathroom was filthy in the corners. The carpet hadn’t been vacuumed and had several very large stains. You literally couldn’t walk barefoot or in socks on the carpet. The room smelled like dirt. The hallway smelled from pot. I’ve never seen anything so disgusting.
We decided that there was absolutely no way we would stay there. I went downstairs to talk to the guy at the desk, however he was super busy. When I went up to give him the key card and told him that we would not be staying because of how filthy the room and entire building as so runners down and filthy.
He didn’t say anything and just slid the cards off the counter and proceeded to help the next person in line.
This place should be condemned it’s awful.

Family

2/10

Poor

06 Jul 2026

Jessika

Rooms were dirty the pool was closed for unknown reasons when we got there the room they gave us we went up to it and there was someone already in the room beds were awful the walls and floors had blood spots in them the breakfast consisted of waffles and bread

Family_with_children

2/10

Poor

06 Jul 2026

Anthony

I been waiting for my deposit of 100 00 and it hasn't showed up

Self

6/10

Pleasant

06 Jul 2026

Rianna

Everything in the room was acceptable and clean as can be.

Family_with_children

10/10

Exceptional

05 Jul 2026

Veronique

was as pictured

Partner

8/10

Excellent

05 Jul 2026

william

clean first floor room. stayed one night as planned. close to restaurants and other attractions.

Self

4/10

Poor

05 Jul 2026

Riley

Room wasn’t clean, used soap still in shower, dirty, stained floors, dirt and whatnot all over walls.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Melissa

This property was disgusting. The moment we walked in to the foyer and all the way up to our room, including in the elevator. We immediately made plans and changed and went to another hotel nearby.

Family

10/10

Exceptional

04 Jul 2026

Malachi

Very clean room and air conditioning worked perfectly, great staff and parking lot was well lit in some areas

Family_with_children

2/10

Poor

03 Jul 2026

Maria

Gross. Do not stay here.

Partner

4/10

Poor

03 Jul 2026

Jose

No problems with room, staff was rude and not helpful, ice dispenser didn’t work .

4/10

Poor

02 Jul 2026

Brett

The check-in clerk was missing, and I had to wait 20 minutes to check in.

The first thing i noticed was that the lights and the tv were on.

Then I noticed there were crumbs and bits of hair on the desk.

When I went to bed, there were short hairs on the sheets, on the left side. The bed was made.

I slept on the opposite side of the king bed, but the hairs may have been cat hairs because my nose started clogging and my eyes started itching, like my cat allergies were mildly acting up.

The handles to the closet door were broken off and taped together.

The swing-bar door lock was broken off the door, and the door was damaged by the screws being ripped out.

Although the free breakfast had waffles, it had scarcely anything else. I was going to grab a yogurt and fruit — but there was none of either.

The olny reason i gave 2 stars is becase there were no cockroaches or bed bugs--yet.

The room was rented much cheaper than the surrounding hotels.

2/10

Poor

02 Jul 2026

Brooke

When we first got there we checked in and went to our room and the whole way up there the carpets looked like they hadn’t been vacuumed in months. When we got to the room we stripped the bed and found multiple stains on the sheets. My boyfriend went and got us a new room because I refused to stay in that one. They upgraded us to a “suite” that looked like a normal room I would expect at any other hotel. The only good thing about the place was that the 2 gentleman at the front desk were understanding and were trying to be helpful

Partner

2/10

Poor

30 Jun 2026

Elias

The Ac unit terrible working conditions . This is
My worse Hotel experience . Hallways Dirty
Elevator Dirty. They Give me a Dirty filth room
The room carpet was dirty . The room wasn’t clean. The bathroom was dirty and filthy. The bathroom sink broke. We went to the front desk. They give us a second room. Dirty as the fist one . Hair on the carpet , the bed sheets with blood stains. We went back to the front desk. They Fibe us an other room. Still dirty carpet bathtub and bad condition and dirty. Bed base dirty. The closet handle broke. We stay at the room because I already pay for something that I Didn’t expect. The pictures that they advertise are far from reality . No swimming pool or Gym as advertise . Won’t comeback to this property never . We didn’t shower , we were afraid to get any disease. We didn’t have breakfast because I believe they don’t care about the guest safe handling the food. Yes Terrible

Partner

6/10

Pleasant

29 Jun 2026

Natalija

The beds were fine, but the room especially the carpets were pretty dirty and the breakfast was disappointing

Friends

2/10

Poor

27 Jun 2026

Bethany

I don’t think the rooms/hotel has ever been cleaned. The room we stayed in had some sort of red food all behind the chair and stuck to the wall, mold in the shower, spiderwebs all along the ceiling above the bed, the floor was sticky, the fridge was covered in something brown. We checked out at 12:30 at night because every corner of the room was dirty.

Partner

2/10

Poor

27 Jun 2026

Jessica

Doesn’t have a microwave, the fridge wasn’t plugged in, an outlet didn’t even have the cover on it.l, all the sinks were backed up and the bathroom door was busted. Definitely pick somewhere else to stay, I wish I had for how much I’ve spent on it. There is no sign on the building and wasn’t even told about breakfast when checking in. Would rate 0 stars if I could

8/10

Excellent

26 Jun 2026

George

Staff was great. It's an older hotel that's very affordable. Decent place to stay a couple nights but not 5 star accommodations. If you want a 5 star experience it will cost you more than this hotel. If you need a practical place to stay a couple nights that doesn't break the bank, this is a decent spot

2/10

Poor

26 Jun 2026

Nancy

Very dirty carpet broken tv. Unable to get anyone to answer when dialing 0. No name on exterior of building could not ( still don’t) understand what this place is. Checked out after a few hours. Jorge at desk very kind and helpful.

Self

4/10

Poor

25 Jun 2026

Aaron

Window shade was cut off, A/C barely worked, breakfast was waffles, white bread, small muffins, applesauce and corn flakes. People were running through the halls from 2:30-5AM screaming and yelling

4/10

Poor

24 Jun 2026

Ian

Room was dirty, ice machine broken, coffee machine non functional, door to closet had a broken handle

Friends

4/10

Poor

23 Jun 2026

Mari C

Stayed here passing through town. Hard to differentiate employees from other people around. Some were resting in lobby when we arrived. Room appeared clean but smelled strongly of pine sol, fridge was not working properly it did not feel cold and looked like it was on its last leg; but freezer was working. Strange characters around. After checking into room, I went back outside and found 2 questionable characters by my vehicle. Cigarette butts allover. The vibe was very sketchy I couldn't sleep and checked on my car at 2 a.m. No security, persons outside lobby door, not sure what was going on. Breakfast was waffles and cereal, no protein. Like I said, sketchy I wouldn't recommend.

The young lady/front desk agent in the morning was very friendly and helpful. They need more of her.

Pet

4/10

Poor

22 Jun 2026

Ayoshira

Not clean

Partner

2/10

Poor

22 Jun 2026

SUZETTE

The room smelled horrible! It was obvious that an animal had been there, but that they didn't have proper cleaning products to resolve the issue.

Family

2/10

Poor

21 Jun 2026

Wendy

I have never been in a worse room. The floor was sticky, the bathroom was filthy with black mold around tub fixtures. The noise in the hallway went on most of the night. Quite possibly a drug deal happening in the parking lot

Family

4/10

Poor

20 Jun 2026

Jennifer

Stayed here for one night. Our room floor was very sticky. Our sheets had black hair all over them and we had to ask for new ones that we changed ourselves. The bathtub was dirty. We could hear other guests in the hallways and outside. Will not be staying here again.

Partner

6/10

Pleasant

20 Jun 2026

Xavier

Breakfast was minimal. Toast and waffles. Very disappointing. The bed was not very comfortable. Shower was slippery. Sheets were not clean. Parking was convenient.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Susie

The 3rd floor smelled strongly of pot, the front desk staff were rude (both morning and night), and the muffins were full of mold. It wasn’t worth the money!

2/10

Poor

19 Jun 2026

Kenna

The front lobby floor and hallway floors were dirty. There was an over mildew smell in the hallways. The TV didn't work on our room. They switched us to a new room and the TV didn't work in the second room. There were no other staff available to help us. We had to wait for the shift change at 11pm for help. And even then, the staff member seemed annoyed about having to stay longer to help fix the TV. The prepackaged muffins had mold in them and hair in pancake batter. Breakfast area messy and unattended.
Multiple stains in the carpet in our room. Ants found in the room, mold in the shower, window screen ripped so we couldn't open the window over night. Windows were dirty. Stained mattress, lumpy and uncomfortable.

Pet

2/10

Poor

19 Jun 2026

Stacey

We booked a place to have a pool and the gym and we get there to find we can’t use either one. We went up to our room on the third floor and the room was very warm. The AC showed it was running at 60° but it had to have been closer to 80° in that room. There was no way we were going to be able to sleep in the room so we requested a refund. There was also stains on the carpet and mix match bedding. The hotel is in a rough side of the neighborhood.

Family_with_children

6/10

Pleasant

18 Jun 2026

Angel

The bathtub was dirty not clean, the ceiling was falling off in pieces in the tub, there’s no screens on the windows! Everything else was great, just needs more time cleaning room and keeping up on maintenance! Stay was good for one night thank you

Friends

2/10

Poor

17 Jun 2026

August

Did not get the room I paid extra for. Pool was closed(big booking point when it’s 85+ degrees out. Area in general was not ideal to have your vehicle parked over night. Truck got a new dent because someone was throwing rocks at vehicles in the middle of the afternoon. Checked out a night early and booked a different hotel because rooms were not clean and definitely not the same condition as photos showed on the website.

Partner

8/10

Excellent

16 Jun 2026

Fiorella

No funcionaba el aire acondicionado, y el desayuno muy precario, solo café aguado y jugo, todas las máquinas de café y jugo sin mantenimiento y sin reposición de insumos

Family_with_children

4/10

Poor

16 Jun 2026

edward

Our room was not services, I had to request new sheets, this was not done. The room smells dirty, carpet cleaning is a must, lots of old liquid stains

Partner

6/10

Pleasant

16 Jun 2026

Sarah

This hotel looks like it used to be a nice hotel and then it got forgotten about.

All the carpets in the hallways were stained up. The carpets in my room was stained. Our room smelled wet the whole time we stayed there. We even turned off the AC one day and left the window open while we were gone to try and get the smell out, but it was still there when we got back. The door to our room was crooked and had a hard time locking and you had to lift it to get it to actually close. The bed was hard and the pillows sucked. I’m pretty sure our room was never cleaned before we checked in because of the nasty smear over the mirror and the chunks of ham in sink.

The staff was not friendly when we checked in. The guy was more interested in his phone. They had no interest in talking to you.

We did not visit the pool so we do not know how that looked but I can tell you that the elevator was almost like a death trap. That elevator sounded like it was going to fall and made so many loud concerning noises when you rode it that we only used it once.

The continental breakfast was depressing. They had mini waffle makers, but that was the only good thing about it. Do not drink the coffee at the continental breakfast. Worst coffee I’ve had in my life.

I would not recommend staying here, no matter how much cheaper it is than anywhere else in the area. You will be sleeping with one eye open if you do…

Partner

4/10

Poor

14 Jun 2026

Jon

The first nights room tv did not work. So moved me to a new room which the tv also didn’t work . There was no indications when reserving that the pool and hot tub were not working . Also their breakfast has one choice . Will be my last stay there .

2/10

Poor

12 Jun 2026

Matt

Place needs shut down

Self

2/10

Poor

11 Jun 2026

Isaac

Pool was empty and no AC and no sheets on the bed just a comforter. We bailed after 15 min of checking in

Partner

2/10

Poor

11 Jun 2026

anna

Car was hit in parking lot. TV did not work. Breakfast was horrible. Staff was not helpful. Bath tub was very dirty with hair in it and would not drain. We could not take a shower because it was disgusting.

Family

2/10

Poor

08 Jun 2026

Juan

Me parece que la limpieza es muy importante pero estaba muy sucio todo

Family_with_children

2/10

Poor

06 Jun 2026

DAVE

ac loud no tv bad service

Partner

2/10

Poor

06 Jun 2026

Dustin

Not even a trash can in the room. No blow dryer. Was dirty and tried to use laundry but had to go find quarters and soap at a store because they didn't have any for the one not broke washer and dryer.

Self

2/10

Poor

06 Jun 2026

kevin

All the carpet was stained so bad it looked like a murder scene. There breakfast is a horrible joke. No pool or jacuzzi it is permanently closed but they don't say that. This place is a horrible place with a bunch of trash working it and a slumloard owns it.

Self

8/10

Excellent

05 Jun 2026

Melissa

The pool and weight room was being used for storage and not as nice relaxing useful immunities.

Family_with_children

4/10

Poor

05 Jun 2026

Connie

The toilet had mold under the rim, there were stains on the carpet, a light switch didn't have a cover on it and the tub had a stain of hard water on the inside of the tub. It was terrible.
The lawn wasn't mowed and there were cigarette butts around the front door

4/10

Poor

05 Jun 2026

Katherine

This property claims to have a swimming pool available. When I got there, the pool was under construction and was going to be for an undetermined amount of time so this should be updated wherever appropriate.. I was very disappointed the pool was not in working order. I feel this is false advertising

Self

8/10

Excellent

04 Jun 2026

Brenda

Parking was great staff was helpful located in perfect shopping area.

Friends_and_family Family

4/10

Poor

03 Jun 2026

Chantelle

Pool is still out of service, though their reservation team will tell you otherwise. Our room had ants, and the beds are doubles not queens.

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

RICHARD

Thankful to have map app on my phone directing me to the hotel. There were absolutely no signs to direct me to the hotel, but the building looked like a motel

Self

10/10

Exceptional

02 Jun 2026

Rosa

Tv wasn’t working, other than that everything was good.

Partner

2/10

Poor

02 Jun 2026

Megan

The pool was broken, non of the windows had screens, It looked rundown, there were a bunch of people obviously up to no good in the parking lot. It was nowhere that I would dare let my child stay. I walked in and told the front desk I had a reservation and had to cancel it. I couldnt stay there with my daughter and we left.

Friends_and_family Family

2/10

Poor

31 May 2026

Robert

The property was the absolute worst place I have ever stayed. The carpet was stained and filthy, the walls were all dinged up and needed paint, door handle fallen off the closet, the shower was moldy caulking with stains all over the tub and shower curtain, and the entire hotel was in horrible maintenance condition. Holes in the carpeting holes and ceiling. The pool was out of order. The yards are full of weeds, and it appeared that the place was a being used homeless shelter based on the people that were hanging out there Anna the number of dogs inside the hotel. Didn’t feel safe.

We showed up there after 20 hours of travel at 11 PM and didn’t notice how bad things were because we were so out of it from traveling. We woke up in the morning and were completely disgusted. My wife wouldn’t even shower there. I showed the front clerk pictures of the room. She called the owner and they decided to offer me a refund of half of fee, and I told her I was not satisfied with that and wanted a complete refund. She told me that she felt threatened by me and that she didn’t feel comfortable. She said I had to leave immediately or she’s going call the police. Complete whack job psychopath with zero ability to work with the public or resolve customer issues. D0 NOT even consider staying here. Oh did I mention the breakfast was absolutely horrible cold cereal, self wrapped buns and some snack, pack style fruit cocktail, and applesauce.

Partner

2/10

Poor

30 May 2026

Angel Johnson

I am writing to share my feedback regarding my recent stay. Unfortunately, the room did not meet acceptable standards of cleanliness and maintenance.
During my stay, I noted the following issues:
Maintenance & Safety: The carbon monoxide detector in the room was not properly installed; it was found with the battery compartment open and empty. Additionally, the window blinds were damaged and torn, failing to provide proper privacy or light control.
Cleanliness: There appear to be stains on the walls in multiple locations and debris left within the furniture drawers.
General Condition: The bathroom also showed signs of inadequate cleaning.
I am disappointed by these conditions, as they significantly impacted the quality of my stay. I hope this feedback helps you address these maintenance and housekeeping lapses to improve the experience for future guests.

Friends_and_family Family

4/10

Poor

30 May 2026

Graciela

Breakfast advertised want breakfast, coffee in the room with no coffee pot, blow dryer didn't work, fridge would stop working and pretty shady people around the area. Pretty ghetto looking questionable people coming in and out the back entrance which someone kept propping open with a rock as well as a few end of hall room doors. Didn't feel safe

Partner

6/10

Pleasant

28 May 2026

Samuel

For a lower price hotel the room was nice
But the remote on the TV didn’t work.
I left some breakfast muffins out on the counter and when I got back there were like ant like bugs on the counter
M

The outside the room carpet was stained and needed to be cleaned elevator needed paint.
It’s too bad because with more attention it could be a nice place to stay

Self

6/10

Pleasant

28 May 2026

Mark

Need some maintenance with the amenities. Room was fine.

Self

2/10

Poor

28 May 2026

Maria

I don’t often leave reviews, but I’ll make an exception. If you value your health, do not stay at this “hotel”. When we checked in the place smelled. That should have been a sign. We were exhausted and just wanted to get some rest. The elevator was filthy, and had a bullet hole. The carpets have not seen any cleaning let alone vacuuming in what seems to be a long time. The rooms were so dimly lit that you can’t see how disgusting it actually is. We just went to sleep that night. In the morning we woke up to a bunch of horrible findings. It looked like the room had not been cleaned at all. We found trash and dirt throughout the room. There was hair stuck to the shower wall. The worse part was the red stains next to one of the beds. Looked like someone was killed and they tried to clean it. The whole experience was just surreal. We just grabbed our things and left. They serve complimentary continental breakfast, which we skipped because of the rooms that are for guest use looked the way they did. I could not imagine what the kitchen looks like. Do with this info as you will :)

4/10

Poor

28 May 2026

Elizabeth M

The toilet ran & seat was broken. Air conditioner noisy.

6/10

Pleasant

26 May 2026

Ariel

staff was friendly. at first glance the room looked ok. I booked this room for the KBP weekend, so from Thursday-Monday. the mattress box springs were completely stained with no effort to even disguise it, there was like pieces of grout on the floor, the window had some kind of heavy duty tape on it from wall to window. there was also a smell we couldnt identify or get rid of, a trail of dark spots from door to window in the carpets. when we asked for extra towels, staff had us follow to a room where they proceeded to hand us damp towels, and one had weird orange stains. the walls had weird dirt splotches or god only knows what they were. barely any hot water for showers. the restroom had a bunch of grout pieces all over it. no DND signage. tv didn't work at all. phone didn't work at all. even when trying to call \"0\" for the front desk, it was just always \"busy\". if you looking for a place to simply sleep, shower, sh*t, book it.

Friends_and_family Family

4/10

Poor

26 May 2026

Shawnda

Got there late do to car trouble. Pool was closed. Rooms window wide open with the heater going. Missing towels. Didn't have remote control for TV. Went down and asked. Got a remote. No channels worked. Room was mediocre. Not the best. Went to get breakfast in the morning, like 9:10 am . Closed. If your going to serve breakfast, you need longer hours. Checkout is 11am. Breakfast could be 6-10:30 or something. Just won't be returning to any of these places.

4/10

Poor

26 May 2026

Scott

Non-critical repairs have NOT been done in years. Holes in walls/ceiling in some places (luckily not the room). One light switch was broken and exposed in our room.
Shower curtain looked to have molded at one point but never replaced (not surprising given the bathroom fan wasn't working). Carpet not cleaned and needed replaced. Even the walls in the elevator were dirty as can be.
Supposedly non-smoking but saw active smoking in the building and our first room was smokey. Luckily we were moved to another room that didn't smell.
Sub par breakfast.

6/10

Pleasant

25 May 2026

Zilong

It’s a little shady. Apparent homeless people are always around. Cops come in the night to check another guest (I think it’s guest) and dogs keep barking. You can feel something is really off.

Friends

4/10

Poor

24 May 2026

Kelly

Pillow had black smudges on it, not clean. The bathroom floor was dirty, it was clearly not mopped.
Couldn’t stay the night. Not for solo travelers, didn’t feel safe

Self

8/10

Excellent

23 May 2026

Marisol

Better breakfast

2/10

Poor

22 May 2026

Richard

Really dirty. Blood stained bedding and dirty shower.

10/10

Exceptional

22 May 2026

Galina

W

Partner

2/10

Poor

22 May 2026

israel

Please avoid this place i forgotten my wallet there. Police was involved as soon the police arrived wallet appear. Everything points to the front desk lady very rude and very unprofessional still missing 300 dollars she should be ashamed and immediately be fired

Partner

2/10

Poor

21 May 2026

Jonathan

Start to finish- terrible. Had to book a room at a different hotel

2/10

Poor

19 May 2026

Mursaleen

Worst experience ever. Hotel was so dirty. We checked in around 4pm and they still put us in a room that was half clean. The property smelled so bad. Bathroom was stinky. Bed sheets were dirty had stains on them. We left as soon as we walked in. Since this was non refundable we can’t do anything. Plus the incidental charged was charged as a POS transaction. I doubt I’ll get it back. F this place

Family_with_children

4/10

Poor

19 May 2026

Molly

The cleaning standards were definitely questionable. The air conditioner didn't work due to the fliter being super dirty, there were stains on the bathtub/carpet, and drawings on the furniture. The pool and hot tub were also closed the entire time which is one of the reasons we chose to stay there.

Partner

4/10

Poor

18 May 2026

Tristan

It took them 30min extra to clean the room we were gonna stay in and while we were waiting two cops came in with a warrant for someone. Once we finally got checked in we noticed that the shower was lined with black mold and the refrigerator was gross. The following morning there was hardly anything to eat at their “breakfast bar” other than pre-wrapped pieces of bread to make toast or the half working malt waffle maker. The AC unit in that room was also smashed. The indoor pool wasn’t available and the workout room was filled with storage boxes. It looked like a room from a hoarder’s house. Our hotel room door didn’t even fully latch so you had to use the dead bolt when inside and had to take all of your belongings out with you when you left. The hotel faintly stank of cigarettes and mildew. Overall I am quite disgusted by this joke of a hotel. It’s quite a shame how bad this represents the hotel branch as a whole.

Friends

2/10

Poor

18 May 2026

Shelly

rated med as we didn't end up staying.

Family

4/10

Poor

15 May 2026

Lawrence

Bathroom fan did not work and had large gaps on the side. Tub had water pooling 1/2 inch deep. Mattress sagged in middle and had hard edges. sounds from people walking in other room were loud. Breakfast was cheap and not very many options.

8/10

Excellent

14 May 2026

ERIC

I stayed In Room 324 stains on the floor carpeting pretty dirty I thought.

4/10

Poor

13 May 2026

Thomas

The bed sheets had a look like they weren’t freshly laundered, so I looked a little closer. The sheets were covered in little hairs. I went to the front desk to tell them, and the employee there simply handed me new sheets. So I had to change them myself- that’s a first! The pool had no water. The floor was sticky and the carpet was covered in stains. The AC only worked after a lot of juggling with the power outlet. On a positive not the tv worked fine, and when the room next to me was super loud the front desk did talk to them.

Self