Name: Residence Inn Rapid City
Address: 581 Watiki Way, Box Elder, 57719, US

10/10

Exceptional

05 Jul 2026

Adam

All around great stay.

Family_with_children

10/10

Exceptional

02 Jul 2026

Melissa

Great room, clean and comfortable beds- a well stocked breakfast. But the real reason you are there is the proximity to all the black hills have to offer with a waterpark for the hot afternoon “cool downs”. Stayed for three days and my kids would have loved to extend. Rushmore, Custer state park, badlands, crazy horse, and the minute man museum all within an hour of the location.

Family_with_children

10/10

Exceptional

01 Jul 2026

Destiny

Was a wonderful stay! Hotel and room appeared clean. Kids loved the water park.

Friends_and_family Family

4/10

Poor

30 Jun 2026

Molly

The staff was unhelpful and unfriendly. We will not return to this property or stay at this brand again after our experience. We travel 7-9 times a year and usually stay at Marriott brands. We will be moving on to a different brand moving forward

Family_with_children

10/10

Exceptional

19 Jun 2026

Zchodae

The water park is nice and the suite made it feel like a small apartment which gave us enough room to not feel like we were on top of each other!

Family

8/10

Excellent

15 Jun 2026

Adam

A bit tricky to get to sometimes because of road traffic, but convenient to many points of interest.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Susan

Our room was farthest from elevator - 354 steps roundtrip from our car. This is too far for a senior couple. The TV did not work properly. Breakfast was mediocre. Marriott can do better.

Family

2/10

Poor

06 Jun 2026

MARIA

Checking in should've been easy, but Alyssa's attitude was completely unexpected. She was short, gave one-word answers, and was generally rude and unprofessional. Asking her for extra blankets felt like we were asking her to sew them himself.

This morning around 8:30 AM, I tried to address Alyssa's behavior with the front desk agent, Amerie (or a similar name). She just blew me off and ignored me, likely trying to save her friend. After checking out, I noticed a random $10 charge on my bill. I called the hotel and was told it was a vehicle parking fee. When I told her I didn't bring a vehicle, she snapped that I should've mentioned something—as if I'm supposed to just know their policy! I told her, 'Well, you should've asked!' She claimed I would be refunded, but she never even asked for my name until I pointed out that she had no idea who I was. I don't know if it's something in the air at this Residence Inn or if they just choose who they want to be nice to, but overall, the way we were treated was disappointing and disgusting

Friends_and_family Family

8/10

Excellent

31 May 2026

Beau

We stayed here for three nights. The hotel was very nice and the breakfast was delicious and so great to start our busy days with good food in our stomach. We used the laundry facilities and that worked great. The water park was SO fun. The kids had such a great time. My only complaint was the water park was really busy since there are other hotels connected to it. It was hard to find a spot to sit and fresh towels. The kids didn't seem to care though.

Family_with_children

8/10

Excellent

17 May 2026

Kristoffer

Breakfast is done way to early for my liking when the kids just wanna sleep in a bit 9am isn’t it usally 10 everything else prefect!

Friends_and_family Family

10/10

Exceptional

13 May 2026

Kelly

Residence Inn was clean, smelled nice, had great amenities and the staff were friendly. The free breakfast each morning is a nice bonus. We stayed in a one bedroom suite. The suite was clean, spacious, comfortable and everything we needed. There was a full kitchen (except there is no oven) that was perfect for our stay. We had groceries delivered from the local Walmart to be able to eat in a few times. Our family of 4 found this location, hotel, and Waterpark exactly what we needed for our vacation out to South Dakota! We would highly recommend. The hotel is attached to a restaurant and WATERPARK!!! The Waterpark was so FUN! Water slides, lazy river, activity pool, hot tub, large water fort for kids. Adults and kids loved the Waterpark. We ate at Sliders twice and food was great each time. You can also have it delivered to your Waterpark table, bonus. There is also an arcade above the restaurant, which was another added bonus for the kids. Highly recommend. Close to the Badlands, Custer state park, Mt. Rushmore, Bear Country USA, Needles Highway, etc. Excellent location!

Family_with_children

10/10

Exceptional

12 May 2026

William

Breakfast was the best we’ve had on this trip

Pet

10/10

Exceptional

26 Apr 2026

Julie

Clean room request was heard and we were able to be accommodated. Thank you for amazing stay , Excellent breakfast and clean rooms. My thanks -a pleasure

Family_with_children

10/10

Exceptional

11 Apr 2026

Carol

Good

10/10

Exceptional

07 Apr 2026

Kari

Clean, comfortable, spacious

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

John

Very clean and modern rooms. The water park was very nice. The breakfast had a lot of variety and was well stocked.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Michael

The king bed suite had a full kitchenette with an oven and stove range, full sized fridge, dishwasher, cooking utensils, dishes, etc.

10/10

Exceptional

08 Mar 2026

Teresa

Room was excellent, the shower products were empty. But I had my own so that was fine TY

Family_with_children

10/10

Exceptional

22 Feb 2026

James

Place is awesome. Great staff and amenities very clean and very comfortable.

10/10

Exceptional

16 Feb 2026

Darnell

Great stay. Friendly staff, good breakfast and clean rooms!

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Bethany

The rooms are comfortable and clean. The staff is kind and helpful. The breakfast is ok…typical hotel breakfast.

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Daniel

Clean facilities

Leisure Family

2/10

Poor

25 Jan 2026

Brittany

The room was great, that was it. Front desk staff was terrible. Did not notify of the extra parking fees. Breakfast was terrible. I will not be staying at the Residence inn again!

Leisure Family_with_children

8/10

Excellent

22 Jan 2026

ben

This was a wonderful stay. So many great options for breakfast, crossiant sandwich, egg souffle, toasted egg and cheese biscuit. Plus, all the usual, yogurt, cereal, baked goods.

Business

4/10

Poor

29 Dec 2025

Stephanie

Our room was surrounded by guests with dogs. We couldn’t even relax in our room due to several dogs barking non stop. We told the front desk and nothing changed.
The pool was extremely busy to the point it wasn’t even fun being there.
The shower is so slippery and all the water was coming out of the shower.
Our keys were turned off at 900 am even if the checkout was at 1100am.

Leisure Family

4/10

Poor

28 Dec 2025

kyle

Can hear people walking around in room above extremely thin floor/celing. Breakfast was one of the worse I've had in hotels don't waste your time going. Kitchen staff looked like they were being forced to be there extremely slow and rude. Had a handicap room and more water went out on bathroom floor then down the drain from shower. Wataki water park extremely overcrowded had to wait 20 minutes to get a tube and go down slide. And good luck finding a place to sit. Do yourself a favor and stay somewhere else.

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

LEA

Breakfast was ok was the same items from week day to weekend.
No bacon or biscuts and gravy

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Robert

.

Leisure Family

10/10

Exceptional

24 Nov 2025

Jennifer

Very clean room and friendly staff.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Jessica

Best hotel we have been to in years. The room was clean and ot was beautiful.

Leisure Family_with_children

4/10

Poor

05 Nov 2025

Tim

We had a mouse in our room

Partner

10/10

Exceptional

30 Oct 2025

Derek

Accommodated rooms when overbooked

Friends_and_family Family

8/10

Excellent

21 Oct 2025

Ryan

Overall, the entire stay was great. Access to the waterpark was key, and easy. Very accessible for everything we had planned over our stay.

Leisure Family_with_children

8/10

Excellent

18 Oct 2025

Mike

Great options for breakfast. Kept things stocked well.

Friends_and_family Family

6/10

Pleasant

14 Oct 2025

Anna

The heat did not work in room

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Nonette

Great location, has a water park for kids!

Leisure Family

10/10

Exceptional

09 Oct 2025

PAULA

Room was clean but outlet didn’t work in bathroom. No daily maid service!

4/10

Poor

04 Oct 2025

Wendy

Asked for staff to address loud thumping in the room above us, it wasn’t resolved until they went to bed, and lucky us, they started up again early the next day

10/10

Exceptional

01 Oct 2025

Luke

Very nice!

Business

10/10

Exceptional

18 Sep 2025

Seaford

Stayed 4 days. Enjoyed

Leisure Partner

10/10

Exceptional

23 Aug 2025

Peter

Room was spacious and comfortable.

Leisure Family

8/10

Excellent

20 Aug 2025

Mai

Family travel

Our stay here was very nice. We traveled as a family and enjoyed the waterpark. The room was clean and had a lot of space for my family.

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Mark

Great place for the whole family to enjoy time off and together. Rooms are very clean, have plenty of space and the staff was very helpful. Had a great time!

Leisure Family_with_children

10/10

Exceptional

11 Aug 2025

Tyler

This is as fmgood as any other marriott, but what topped this soecific one to the others is the attatxhed water park. Made our whole stay that much better. My kids didn't want to leave

Leisure Family_with_children

8/10

Excellent

06 Aug 2025

Kacie

Best hotel connected to waterpark

I got charged twice from the hotel and hotels.com so had to deal with that but the person was helpful and fixed it after I realized. I also didn’t know there were parking fees. Otherwise, loved that the waterpark is included, nice hotel, great breakfast. The Hispanic breakfast worker was amazing and helpful as it closed at 9 and she helped the late-comers still get waffles. The other lady wanted to just shut it down right away. Although this was the cheapest hotel connected to the waterpark, it was still a bit expensive but also Sturgis time so figures. We will choose this waterpark hotel over the rest in the future as long as price remains cheaper!

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Kent

This was the best hotel we stayed at in our 2 week trip. It was incredibly expensive, though $100 cheaper than going through the hotel itself. The water park was really cool, and our 14 year old boys loved it. The room was spacious and cool, with ample room to move. I was really pleased with the size, to be honest, as it was probably double a normal room in another hotel. The carpet was sticky in places, and that was gross. The door knob to the bathroom fell off, and I had to put it back on. And I’m sure the showers are meant to look classy, but they are completely ridiculous and impractical, and you get water everywhere. That being said, it was worth it for the water park. Important to note: the water park is a HAUL from your room. Prepare for a hike.

Leisure Family

2/10

Poor

20 Jul 2025

Jeffrey

The room was disgusting, dirty clothes left on floor of closet from previous guest, dirty sbot rag with blood under pillow on bed from previous guest, old food caked on cabinets and walls of kitchen area, half the lights burnt out. No shampoo or bodywas in bottles. Been better off staying at a 50 uear old motel.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2025

Veronica

loved the waterpark and dining options! breakfast was amazing

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

NICOLE

Very clean and well kept. Staff were friendly.

Leisure Family_with_children

8/10

Excellent

10 Jul 2025

Verified traveler

Our stay was great, the room was very clean, supplies stocked and the front desk staff was friendly and helpful. Only negative comments about our stay: Shower design caused a lot of water to pool on the bathroom floor, and the rug was soaked. Also they need more luggage carts for the amount of visitors.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Luke

Big rooms and we loved the water park!

Leisure Family

2/10

Poor

29 Jun 2025

Norie

Will not

6/10

Pleasant

15 Jun 2025

Shauna

Be aware that the hotel does not stick to the agreed upon price and will not correct it. They also did not mention that housekeeping is by request only and that there is no longer a manager’s reception despite it being advertised on the website. I had to ask about when breakfast was and about water park access. It would have been nice to be told those things at check in. The coffee and tea in the afternoon was cold (clearly just left over from breakfast). Both the clerk and manager were quite rude about the discrepancy in the price. For the price point I expected more.

Self

8/10

Excellent

08 Jun 2025

Jodi

Was clean and area was convenient

Leisure

8/10

Excellent

04 Jun 2025

Stefanie

Everything was great!

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

timothy

Large room
Well equipped for extended stay

Business_and_leisure Self

10/10

Exceptional

18 May 2025

Meredith

Roomy, comfortable and clean

Great place. Clean, stylish, roomy. We were there for business but the proximity to the water park is great for families.

Business

6/10

Pleasant

17 May 2025

Jason

Was not happy

8/10

Excellent

04 May 2025

Sapphire

Found a shirt left in our room along with the entertainment center covered in dust, food still on silverware, left our receipt partially under the door with personal information(also seeing many others in front of doors on floors), housekeepers were the friendliest staff, front desk staff were snooty. If you can get over that overall the stay was very nice. Even the walk to the water park was nice not having to go outside.

Leisure Family

10/10

Exceptional

02 May 2025

Angela

Great place to stay at an affordable price! Waterpark tickets included!

10/10

Exceptional

28 Apr 2025

dave

Good rooms had 2 queens and pull out and kitchen . Pull out is fine for a kid but isnt very comfy . Room smell weird but maybe was from previous guests not sure like a wood or food smell but room was very clean and works good .water park is great and accessible from the hotel thru a connecetion hallway and is secure safe place . Rapid city itself is nice town and lots of food options . water park food is good and good bars in it and decent prices . My kids rate it 10/10 i rate it 9/10 overall . I will return !

Leisure Family

10/10

Exceptional

12 Apr 2025

Amanda

Comfy and Clean

Comfy bed and clean! Residence Inn’s are top of my list of places to stay. My only complaint is the maid service knocked on our door twice to see if we left yet. First time was around 8:30. We should have put the do not disturb sign on the door.

Partner

8/10

Excellent

04 Apr 2025

Verified traveler

Thumbs down for shower stall

I’ve never liked the way you have your shower stall. A sliding door would allow steam to stay with you and wouldn’t allow for all the water to spray out on bathroom floor. We’ve stayed at Home 2 and they have a perfect set up!!

Friends_and_family Family

2/10

Poor

01 Apr 2025

Cam

We have enjoyed staying at this hotel for almost a decade every year during black hills stock show. It’s always been very clean and staff has been great. This year we walked into our normal suite and were blasted with the smell of pot. So strong we could chew it. My 3 small children put their swim suits on and my husband took them to the water park while I went to the front desk. Front desk said they couldn’t do anything about it. After returning to the room it suddenly had taken on the smell of cigarette smoke which was literally rolling from under the door to the adjoining room next to us. On my way to the bathroom I discovered human feces on the kitchen floor and that someone had very recently showered in the shower. I asked for our room to be recleaned and they said no. They did give us another room, not as nice as the suite we had paid for. The next morning I thought the manager could do something better… like a free stay or at least he reassurance that our stay would be better next year. She actually told me she knew the other guest was using our room, using drugs and breaking hotel policy but she was an extended stay guest and they didn’t want to disturb her!!! I asked for a full refund then. She laughed and said only if we’d leave. No apologies for human feces, our luggage & clothing was rancid from the few hours it was in our hotel room it was that bad. So frustrating!!

Leisure Family_with_children

8/10

Excellent

27 Mar 2025

Jason

We had an excellent stay! The room was spacious and waterpark for my son was great! My only complaint would be them not willing to refund the last night when we decided to leave a day early.

Leisure Family

10/10

Exceptional

26 Mar 2025

Verified traveler

Very clean rooms and awesome service.

Business

8/10

Excellent

02 Mar 2025

Nikki

State wrestling stay

Very nice stay. I did request a king room, upon arrival, was not given this. Our room had broken plug covers, which not a huge deal, but didnt look the best. Also did request, every other day room tidying, but did not happen, but understand it was an incredibly busy time for staff. Would stay again as rooms were clean, and huge. Nice to have full fridges and dining table.

Friends_and_family Family

8/10

Excellent

23 Feb 2025

Sheyna

Nicest hotel to stay at if you plan to take advantage of Waikiki water park.

Leisure Family

10/10

Exceptional

23 Feb 2025

Melissa

Great room, lots of things provided for in kitchenette- utensils, pans, plates etc. Large spacious suite. Comfortable king bed.

Leisure Partner

10/10

Exceptional

26 Jan 2025

Allison

Very nice hotel

6/10

Pleasant

20 Jan 2025

Jessica

Room freezing upon entry. Breakfast starts late. Hotel not clean

Leisure Family_with_children

8/10

Excellent

17 Jan 2025

Deni

Clean, comfortable, breakfast was good. Our location of room there was alot of freeway noise. Even at night. Thermostat was funky. It would go from heat to air-conditioning to keep temp in room.

Leisure Family

6/10

Pleasant

05 Jan 2025

Roger

Disappointed

We booked this hotel as it was connected to the water park and we stayed over Christmas , Room was a bit dirty mostly in the kitchen area .My wife cleaned everything with Clorox wipes prior to using kitchen . Beds were okay . We had a room on the first floor and was a little noisy . When you turned the bathroom fan on it smelled like weed , so that’s fun with kids …Probably won’t stay here again .

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Verified traveler

Family vacation success!

Family vacation…..3 - 2 bdrm suites.
So comfortable & spacious. Had all the extras needed in the kitchenette.
Loved that the water park was free to all hotel guests as of 1/1/2025!
All staff was very accommodating. We had to leave a day early bc weather. No charges.

Friends_and_family Family

6/10

Pleasant

02 Jan 2025

Nichole

Cant get local channels in room #427 could only watch Pluto..... wifi is scetchy down in this area

Leisure

10/10

Exceptional

15 Dec 2024

Gina

Excellent

Hotel was clean and room was great. Staff very friendly and helpful.

Friends_and_family Family

4/10

Poor

01 Dec 2024

Andrew

We have been staying here once or twice a year for six years due to the water park. Every year but this one has been great. The room was dirty, beds hard as a rock, stayed on the second floor and at 1 in the morning I thought the party on the floor above us was falling into our room.the young man working evening of November 30th was absolutely as rude as he could be when we asked about getting our water park admission that evening. Sad we liked staying here.

Leisure Family

8/10

Excellent

29 Nov 2024

Rachael

Very nice hotel and great location

Everything was great until we went to take showers. The shower had no door and drained very slowly - not exactly the type of shower you would expect on a family vacation. Other than that, our stay was very nice and comfortable.

Friends_and_family Family

10/10

Exceptional

26 Nov 2024

Christopher

Awesome

Awesome

Self

10/10

Exceptional

26 Nov 2024

Chris

Clean and comfortable.

Awesome. Great staff. Great manager.

10/10

Exceptional

18 Nov 2024

Cherry

The place is very accessible from I90, good place for a family stay.

Leisure Family

10/10

Exceptional

17 Nov 2024

Kimberly

Fantastic stay, definitely will return

Leisure Family

6/10

Pleasant

08 Nov 2024

Verified traveler

Hotel under renovation

Hotel is under renovation. Our room’s bathroom shower had broken fixtures on top of it being a handicap room. Shower was mildewed pretty bad and leaked unless you closed off the tap with all your strength. I called the front desk and was offered a different room but not a suite or only queen beds.
I would pick a newer property if possible until they get this one fixed

Partner

10/10

Exceptional

05 Nov 2024

Tymothy

.

Business Self

6/10

Pleasant

03 Nov 2024

Adam

It was a good set with the small kitchenette. We liked how the tv moved so you could watch it from the couch or the bed. I have never been to a hotel with more than 3 floors and have only 1 elevator!!

Leisure Family

8/10

Excellent

24 Oct 2024

Sharon

We had a one bedroom suite. Everything was very nice. About the 3rd day, we started seeing small flies and wasps around our inside window. They came up each time we called and killed them. They also gave us a bug zapper. We assumed they were coming in from the A/C vent. Other than that, it was a nice stay.

Leisure Friends

8/10

Excellent

20 Oct 2024

Donna Lee

Really too close to the interstate. Noisy all night.

Leisure Family

10/10

Exceptional

17 Oct 2024

Gary

Our trip was extremely good.

Partner

10/10

Exceptional

05 Oct 2024

Darla

Parking was super easy, breakfast was good, staff were very friendly. Room was very clean and cozy. I will stay there again.

Family

10/10

Exceptional

01 Oct 2024

John Ernest

Great place to stay!!!!

Leisure Family

10/10

Exceptional

07 Sep 2024

Deborah

Great staff

Leisure Family

10/10

Exceptional

03 Sep 2024

Verified traveler

It was clean for the most part. Bathroom needs updating.

Business

6/10

Pleasant

31 Aug 2024

Jesse

The room was very nice overall. The price I thought was justified because they had an indoor waterpark. It turned out that the waterpark was not an included amenity but was an additional unexpected expense. The breakfast hours are kind of shortened compared to other hotels as well : ( 6:30a to 9a

Leisure Family

8/10

Excellent

31 Aug 2024

Paul

Nice place to stay, breakfast was below average.

Leisure Partner

10/10

Exceptional

29 Aug 2024

Karla

wonderful 5 days. Staff and breakfast was awesome.

Leisure Self

10/10

Exceptional

25 Aug 2024

Bruce

There was a nice waterpark attached to the hotel and there was a different breakfast every morning. Very good restaurants close by, one block away from I-90

Leisure Family

10/10

Exceptional

24 Aug 2024

Matt

Awesome hotel and service. Would definitely stay again if in the area.

Friends_and_family Family

6/10

Pleasant

17 Aug 2024

Michael

Love how clean the property is and the location. Now the bad. We reserved and paid for a certain square footage of room as advertised on Expedia. We did not receive that size of room for which we had paid extra for. Hotel management blames 3rd party sites that they don't see what we are shown and to take it up with Expedia. So we had to take less than what we paid for which is disappointing.

Leisure Family_with_children

6/10

Pleasant

15 Aug 2024

Mohinder

This was a good hotel.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Steve

Nice