Name: Best Western Ramkota Hotel
Address: 2111 N LaCrosse Street, Rapid City, 57701, US

4/10

Poor

01 Aug 2026

brianna

We picked this hotel, specifically for the kids waterpark area. The area is supposed to have heated water, but the heater was broken for our entire week long stay and apparently had been for months.
The 2nd and 3rd day of our stay the AC leaked and soaked the carpet along our wall that led to the courtyard. Maintenance had to come in a shop vac it up and set up a fan for a few hours. The rooms looked like they were redone since our last stay there (3 years ago).
One manager had heard our grievances and talked about setting us up with some kind of discount but we have yet to see any kind of refund. We will try another place next time.

2/10

Poor

01 Aug 2026

Stefany

.

2/10

Poor

29 Jul 2026

Ananth

Not convenient at all, staff was not greeting customers no matter what.

8/10

Excellent

27 Jul 2026

Rosalinda

For the nightly rate, I expected more, but you can see the wear and tear in the room. There was an opening at the bottom of the floor in the corner by the tub. I could have picked a similar hotel with breakfast. I wouldn't recommend this hotel. Look at your other options nearby.

6/10

Pleasant

27 Jul 2026

Michaela

Water park is made for little kids and had poop in it. Hall way was wet and slippery from pool area. Room smelled like a surgical room but was way too strong and never went away. Good location though

6/10

Pleasant

25 Jul 2026

Joseph

Unique water park - kids enjoyed it.

6/10

Pleasant

22 Jul 2026

Jon

We used to love this property for it checked all the boxes and was well priced. Now, however, it has only gotten more expensive, and less maintained. Dog friendly, yes! Convenience of location right off the highway and close to many food options, yes. That's about where the check marks end these days. We come through here every summer for our family road trip to MN, and the property conditions have gotten worse and worse. The pool was a kids favorite, but rust and sharp edges are on the pirate ship and slides. Last year my son cut his finger badly on one spot. They did give us a free night for that unfortunate incident, and we'd hoped it brought awareness to their facility. This year, no improvements or significant repairs noticed, just a 'Pool waiver' you must sign at check-in, in order to be able to use it, SMH. This year the water was also ice cold to boot!
The room conditions are about what you would expect for a Best Western of its age, dated and tired. The fold out mattress was stained, and the leather couch ripped. The grounds are patchy and not well maintained. (Many dogs do not help that cause I'm sure. Thanks for the dog bags, just need more people using them).
Staff are always friendly and helpful, and we just wish ownership or management would be able to bring it back, especially for the safety of our kids and any other kids staying there.

8/10

Excellent

21 Jul 2026

Joseph

plenty of parking

Self

10/10

Exceptional

20 Jul 2026

Gabby

Overall the motel was very nice the kids had a blast at the water park. If you are traveling with kids 100% recommended. Staff was very nice.

Family_with_children

4/10

Poor

20 Jul 2026

Tenae

Room was not the cleanest. Crayon on the wall, ceiling was chipped. Key card quit working halfway through the trip. Pool area could use a good cleaning. Yevett at the front desk was helpful. Wouldn’t stay there again.

Family_with_children

10/10

Exceptional

20 Jul 2026

Nicole

Great place to stay!

Family_with_children

4/10

Poor

19 Jul 2026

Della

Did not get handicap room. Manager not on duty when checked in.

Partner

6/10

Pleasant

19 Jul 2026

Victoria

WiFi was spotty. No free breakfast. There are free coffee and water . Our shower hose that was attached to head sprayer was broken. It made the entire bathroom floor wet. It was difficult to take shower. The water park area was too far to walk. There are no elevators.

Partner

10/10

Exceptional

19 Jul 2026

Umposkawin

Always love staying here would definitely recommend this place.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Doree

The accommodations were nice, and the rooms were clean. My only real complaint was having to carry all of our luggage up to the second floor since the hotel doesn’t have an elevator.

We stayed here mainly for the water park, and it was a lot of fun. The two water slides are very fast, and the kids had a blast.

The only other disappointment was that there wasn’t even a continental breakfast. For a hotel of this size, I was surprised they didn’t offer something simple like bagels, toast, muffins, and coffee. Even a basic breakfast option would have been a nice addition to the overall experience.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Tamaleon

I return cause the rooms are clean, and the amenities are suitable and clean for my grandkids.

Self

8/10

Excellent

11 Jul 2026

kevin

Bit of a walk this time to our room from the parking area, being on second floor. No elevator. Older hotel. But did the job.

Family_with_children

6/10

Pleasant

09 Jul 2026

Janice

The restaurant was expensive.
The kid playland none of the water was on , there was no water coming down the water slide really disappointing that since I had my six year old granddaughter with the hotel itself was clean when we checked in the staff was amazing

8/10

Excellent

08 Jul 2026

Christina

When I checked in, I saw a mouse next to the desk. That was a bit of a shock. The woman on duty wasn't too helpful. I think she was training the young man who also wasn't too on top of things.

Self

8/10

Excellent

07 Jul 2026

Katylin

Check in was rough. Felt a little old school and staff member was non communicative and waited for so long to check in.

Pool was great. Room was great!

Family_with_children

10/10

Exceptional

05 Jul 2026

Dylan

Clean room with decent internet

Self

2/10

Poor

05 Jul 2026

Tina

Property was loud. You could hear people in their rooms.

4/10

Poor

04 Jul 2026

Lauren

I should start by saying my children loved the experience. They thought the water park was great and had a lot of fun. This property had a great location near restaurants and stores.

I stayed here several years ago, and we must have stayed in the main building. A lot has changed since then. Upon check in, we were assigned to building E, which was several (connected) buildings away from the main lobby. We were asked if we could use the second floor without an elevator. I was traveling with 2 children and a senior citizen, so this was not ideal to carry up all of our stuff. We were told the other rooms weren’t ready, so it was basically to wait or to be able to check in the second floor room when we needed to. Since we were in building E, we were right off of the interstate. Traffic was loud throughout the night and I had a hard time staying asleep. Luckily the kids slept through it. The walk to pool area from our building took quite a while, and we had to walk through several long hallways to get there. Upon arrival to the pool, there weren’t any towels. I walked to the front desk (which was another longer walk) to get some for the pool area. The stay and use of amenities required a lot of walking, so be mindful of that if your group has any limitations. The room was pretty clean, but there was a sticky substance on the dresser and a hair on the mattress.

My children thought the pool was great, but it’s important to note the downsides of this property before staying.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Wicahpi

everything was excellent

Family_with_children

10/10

Exceptional

24 Jun 2026

Wicahpi

Satisfied

Family_with_children

8/10

Excellent

15 Jun 2026

Daniel

Good place to stay if you want convenient access to the black hills.

8/10

Excellent

15 Jun 2026

Amanda

Good location and staff was helpful.

Partner

10/10

Exceptional

14 Jun 2026

Adrienne

Ckean room

Family_with_children

6/10

Pleasant

13 Jun 2026

Kristina

The water park is a bust. The chlorine levels burned our eyes and made our skin itch. The only water slide for big kids was so wild that after only one ride, our daughter had 5 large bruises including one on her head. We didn't ride it again.

Family_with_children

2/10

Poor

13 Jun 2026

Joseph

That was very unhelpful seemed like they did not want to be there. Would not give an extra inch to help you.

Partner

6/10

Pleasant

12 Jun 2026

Deanna

room had not been cleaned properly before arrival. Crud on the floor. Room was not cleaned the second day... just towels dropped off. the bed was soft and pillows were lumpy. The airconditioning worked really well and we were cold most of the night. Resturant was a nice atmosphere and tried to come across as high end but the food was not good at all. The steak sandwich seemed to be pre packaged and was hard as a rock. Potatoes were stone cold. The water park was cute and clean but both times we went the water slide was closed. parking was adequate and close. The staff made me wait to pay for food from the convenince store while they did some sort of paperwork. She was curt as if I had really put her out buying a protein bar....We seriously considered checking out and going to another hotel half way through the stay but the rooms were non refundable. It wasn't horrible... but it also isn't where we wanted to spend a vacation... everything seemed sub par.

Family_with_children

10/10

Exceptional

11 Jun 2026

Sharon

My grandkids loved the swimming pool.

Family_with_children

10/10

Exceptional

10 Jun 2026

Lucinda

Excellent service! Nice and friendly. Great room with balcony, trees and a nice courtyard, too! I would stay there again.

Self

6/10

Pleasant

10 Jun 2026

Lindsey

The hot tub was not warm and it had floaties in it that looked like boogers. The waterslides were awesome for our teenager, but way too fast for our 5 year old. The splash area was awesome!

Our bathroom was pretty run down and lots of water damage all over door, ceiling and floor. The beds were comfy. There were weird stains on the walls like someone sprayed soda and it was never cleaned up. The staff was super friendly and helpful. The food at the restaurant was really good and great service.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Patrick

I like the suites and the pool. When I want extra pillows, blankets and sheets, I usually have to walk the maze to get them.

Friends

10/10

Exceptional

08 Jun 2026

Shari

Convenient location & clean.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Chasta

We have stayed at this property for our anniversary and was amazing. So I got 2 rooms this weekend for 2 nights. I booked a king suite non smoking and well someone stuffed dryer sheets in the vents and tried to hide it. Staff wasn’t much help with it so we roughed it out. Toilet ran everytime you flushed it my parents room was a king and mom was showering and water went ice cold and then Luke warm then ice cold again. Did this twice. They never serviced the room with towels. I was so excited to bring g them up to the hotel because we loved it. I’m not saying we won’t stay again but hotel offered no credit toward another stay more did they offer any money off due to the Inconvenience. I was disappointed in the lack of the stay following they to fix things for us. I feel like they could have done better. I am a non smoker and there is no way housekeeping could t smell that room it was so bad . I spoke with 2 different people who worked there and the one said they would have housekeeping to spray a smoke neutralizer. And non of that happened at all. Other staff members were not a lot of help . I would hope these things can be corrected because I would love to stay again.

Family

2/10

Poor

30 May 2026

Quentin

We stayed at this hotel for five nights and unfortunately had several issues that were never resolved during our stay.

The biggest problem was the lack of Wi-Fi in our room. We reported it every day by calling, stopping at the front desk, and even filling out a maintenance request form. Each time we were assured that someone would take care of it, but nothing was ever fixed. In today's world, reliable internet access is as essential as electricity and running water, so this was a major inconvenience.

The bathroom exhaust fan also did not work at all. Every shower turned the bathroom into a sauna, and the excess humidity lingered for quite a while. Housekeeping was another disappointment. Upon arrival, there was visible dust on the lampshades, crumbs and pieces of popcorn on the floor, and food left behind in the refrigerator from a previous guest.

The staff members were friendly and polite whenever we spoke with them, which we appreciated. The room itself was spacious, the air conditioning worked very well, and we liked having an exterior door with easy access to the parking area.

Overall, the room had potential, but the unresolved maintenance issues and lack of cleanliness made for a frustrating stay.

Family_with_children

10/10

Exceptional

28 May 2026

Roseanna

Everything was great. Just had to wait several days for my deposit to refund. Still waiting.

Self

10/10

Exceptional

27 May 2026

Ramona

my family enjoyed the water park and swimming pool

Friends_and_family Family

6/10

Pleasant

25 May 2026

Aretha

It would have been in to know that they service buffet style breakfast. I would have chosen a different hotel.

Partner

2/10

Poor

25 May 2026

Darla

Our check in was super slow, 3 staff working and only 1 staff member checking in customers. The beds were very hard and uncomfortable. We disliked the handicap shower, we didnt book a handicap room. Also, the toilet was constantly running after flushing.

Partner

8/10

Excellent

24 May 2026

Shavona

Room was clean. Everyone was friendly. Enjoyed our ride to the airport with the Shuttle driver.

10/10

Exceptional

22 May 2026

David

great service. great amenities.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Christopher

No comments at this time

Self

2/10

Poor

18 May 2026

Darleen

I prepaid on May 15 for May 17 I made error I wanted to book for May 16 but I had to pay again bc hotel do not recognize prepay by corporation. No refund allowed it Expedia failt

Family

10/10

Exceptional

17 May 2026

Jen

I had booked 15 minutes prior to checking in and the staff was wonderful. After having a different motel cancel my reservation without notice after traveling 3 hours with young children and pets I was happy to be treated with kindness from the check in staff. Absolutely would stay here again.

Friends_and_family Family

10/10

Exceptional

05 May 2026

Umposkawin

Loved it. Would stay again. Will recommend.

Friends_and_family Family

6/10

Pleasant

04 May 2026

wanda

I like stay at the Ramkota for their kids swimming area. It was closed and this is the second time the pool has been closed when staying.

Family_with_children

8/10

Excellent

23 Apr 2026

Jodi

We were at a conference with vendors who wanted to wine and dine customers but the bar/restaurant was shut down at 9:00pm. Gave us plastic cups for our drinks and made us leave.

Business

8/10

Excellent

20 Apr 2026

Kelly

Food was to expensive

Partner

6/10

Pleasant

16 Apr 2026

Francisco

Bad rooms

8/10

Excellent

07 Apr 2026

Mary

Check in employees were very nice

Family_with_children

6/10

Pleasant

30 Mar 2026

Carlos

No breakfast
Need a bank issues card for incidental fee.
Housekeeping will need to be told and reminded to bring towels and make beds, if you stay mutiple days.

10/10

Exceptional

29 Mar 2026

Darren

Nice and quiet clean rooms

10/10

Exceptional

28 Mar 2026

Chasta

This was a great place to stay . 100 stars

Partner

10/10

Exceptional

23 Mar 2026

Tamaleon

There was no bar, I don’t drink . My room chair was broke but that’s fine. Other then that it was good stay and time.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Lee

Nice hotel, Clean, Friendly staff. Decor a little dated but big rooms, comfy beds.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Ramona

Room was very nice and comfortable beds were great and the staff was very courteous

Family_with_children

10/10

Exceptional

22 Mar 2026

William

I noticed staff were very friendly and professional. Didn’t hesitate when we need it towels or anything we need it. Clean and nice neighborhood!!

Family_with_children

6/10

Pleasant

22 Mar 2026

Janel

Very old and dated motel that’s pieced together weird. The pullout couch in our king suite had a blood stain on it. Cabinets and dressers all chipping and banged up. Stains on bathroom wall. One curtain not on the outdoor windows - just the black outs. Pool area was advertised open from 8am to 10pm but four times when we went the slide was shut off and we had to ask them turn it on despite people in the pool all weekend.

Family_with_children

4/10

Poor

21 Mar 2026

Robert

Wifi appears to conform to maximum theoretical coverage, not practical coverage with 2+ users per node. Need to work? Sit in a common area or the lobby. Morning shower was chilly. Airport shuttle was sole saving grace.

Self

10/10

Exceptional

18 Mar 2026

Christina

Kids loved the pool

Family_with_children

8/10

Excellent

12 Mar 2026

Randy

The toilet kept running and then shut off and few minutes later it would run again

Partner

10/10

Exceptional

06 Mar 2026

Dennis

Great

Partner

10/10

Exceptional

03 Mar 2026

Jeffrey

Airport shuttle was great to use

Friends

8/10

Excellent

02 Mar 2026

Jacob

Great staff, would stay again!!

6/10

Pleasant

02 Mar 2026

kimberly

We booked the sweet with jacuzzi. You could tell there had been a party in there before and it was not cleaned up well at all after. Lots of what I assume was pubic hair in jacuzzi. The bar counter had cheese and food crusted on it still. Stuff spilled down closet door. Crusty substance on handle of jacuzzi. Food on the floor under the tv stand. Silly string still stuck to the ceiling, Mirror dirty, glass of windows that separate room was dirty. And the fire place didn’t work. Very disappointing for their most expensive room

Partner

10/10

Exceptional

01 Mar 2026

Quinn

Room and grounds were clean. The staff was friendly and helpful.

10/10

Exceptional

28 Feb 2026

Mike

Great room and friendly helpful staff.

2/10

Poor

22 Feb 2026

Bradley

They gave us someone else’s room so when we went to what we thought our room was, we opened the door with the keycard and there were guests already in that room. After they told us the wrong room # and gave us the wrong keys we finally got to the right room and there was hair all over the shower.

Family_with_children

10/10

Exceptional

22 Feb 2026

Natisha

The room was clean, up to par it was warm as it’s been very cold lately we appreciated that. We loved that it was close to the pool area.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Bobbie Jo

Great location and food

Leisure Family

8/10

Excellent

12 Feb 2026

Bernadette

Clean room and staff being on top of helping with the high winds

8/10

Excellent

11 Feb 2026

Bernadette

It’s a very nice place for kids the water park! I just had an experience with the high winds in December 2025. When your there make sure the windows are locked

Business

2/10

Poor

18 Jan 2026

Kelly

So much hair on our bathroom floor that was NOT ours. Carpet was dirty hadn’t been vacuumed. Hallways were gross, pool area disgusting. Would not stay here again.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Jesse

Breakfast fresh parking close

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

David

Good price, decent rooms, fun waterpark.

Business Family_with_children

10/10

Exceptional

10 Jan 2026

Sarah

Staff was awesome, room very clean

10/10

Exceptional

06 Jan 2026

Darren

Clean would refer to someone else there too

10/10

Exceptional

05 Jan 2026

Jesse

Room was very clean, which is always a priority for me when checked in to any hotel. Great housekeeping services! Thank you so much for adding to my peace of mind during my stay!

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Codi

Good service all around

Business_and_leisure Family_with_children

2/10

Poor

01 Jan 2026

Lisa

Bedbugs!!! We found a bedbug on the pillowcase. They moved us to a different room. When we entered the new room there was fast food trash scattered around the room. We opened the dresser drawer and there was a half eaten candy cane in the drawer with other wrappers and some sort of plastic tube with ooze/slime unidentified substance inside. The property was willing to find us a 3rd room or refund our money. We chose the refund!

Leisure Family

2/10

Poor

01 Jan 2026

Emma

Many issues with this “4 star hotel”
If this was a 2 star hotel I would have no complaint

But here we go…..

- Hallway reeked of weed
-Hallway reeked of cigarette
- Hallway was so dirty on the sides the carpet was an entirely different color with a mix of garbage
- The “onsite security” never showed other guest screaming and cussing at each other down the hallway throughout the night
-Lobby had pieces of fruit and other food on the floor
-Staff was friendly but had no idea what was going on
- No breakfast was some old coffee

To top it all off we had to clean our rooms before was even unpacked mind you we had a 1, 5 and 7 year old staying with us

First room
- We had to wipe down all of the surfaces
- Dead bugs chilling in the bathroom
- Food from previous guest in the fridge
- Un-vacuumed floor (our socks were black from one night)
- A random toy in the middle of the room left over from previous guest
- Unknown substance on closet doors

In our second room

- Makeup splattered on bathroom walls
- Toothpaste splattered on walls and mirror
-

10/10

Exceptional

27 Dec 2025

Ivan

Yes

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Ma. Teresa

The wifi connection. During our stay we cannot access to the wifi or internet

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Clee Raye

The room was very reasonably priced. It was spacious, clean and warm! Perfect stay!

Business_and_leisure Partner

2/10

Poor

13 Dec 2025

Jonah

I wasn't able to get checked into my room and they didn't want to give me a refund

Business Family

6/10

Pleasant

03 Dec 2025

Melinda

Not really informative.

Business Self

10/10

Exceptional

30 Nov 2025

Deborah

Yes

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

JOSH

It was clean beds were comfortable.

Leisure Family

6/10

Pleasant

23 Nov 2025

Scott

I stayed all weekend and rhey never filled the towels for the pool area not once. Yet we couldnt bring our towels down feom the room. It was not fun walking SO far back our rooms freezing sopping wet. And my mother stayed in separate room and upon arrival there qas a dude sleeping in their bed in their roo.

Business_and_leisure Family_with_children

2/10

Poor

23 Nov 2025

Kelsey

Lobby smelled like smoke, airport shuttle is only one way,no return shuttle provided. Worst sleep I have ever had in a hotel due to teenagers and guests running up and down the halls all night long. Could not sleep at all. Will never stay here again.

Leisure Family

6/10

Pleasant

21 Nov 2025

Scott

It was an odd experience, since there was a rolling blackout in Rapid City when we first arrived and there was no electricity in the hotel. The person at the front desk accommodated us with some special keys that would allow us to get to our rooms (it was still daylight out) because she had no computer or systems to work with. After a few hours of waiting for the power to come back on, we were just about ready to leave when the lights came back. So we stayed. Then reality hit. This is an old hotel. The rooms were clean, but the decor is quite dated if that's important to you. The staff did give us free meal tickets to use at an adjacent restaurant for breakfast, which wasn't normally a part of our stay, so that was much appreciated. The fitness room also was a mixed bag. Some aging equipment and a stepper machine that simply didn't work. So I guess I would rate the hotel as sufficient, but average.

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Mark

Fresh food and plenty of parking

Partner

6/10

Pleasant

13 Nov 2025

Donald

Not very clean. Staff was courteous.

Leisure Partner

6/10

Pleasant

09 Nov 2025

arthur

Room was ok . But bathroom was bad . Who designed a sink to the edge of toilet. Sink right into your side when you sit down. Fan doesn't work ceiling water stains. Out dated.

Leisure Family

6/10

Pleasant

07 Nov 2025

Dan

I had to chase a guy off from breaking into my truck. don’t park in the back parking lot

4/10

Poor

07 Nov 2025

Mysti

While we stayed here for my daughters birthday weekend, the pool was COLD and while my kids love swimming, it was overall unenjoyable, the slides weren’t working and there was human poop in the pool (have pictures) also our tv was scratchy and had no service (have pictures also) for almost all of our stay, the front desk was callling my personal phone at 1 am (which I was asleep and didn’t see until the next day) also have a screenshot of that. I think if you’re paying hundreds of dollars for a 2 night stay, the overall experience and quality should be better or ATLEAST worth your money.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Corey

Very nice

Leisure Partner