Name: Econo Lodge Black Hills
Address: 625 E. Disk Dr., Rapid City, 57701, US

6/10

Pleasant

27 Jul 2026

Tony

There was some remodeling going on, but that's understandable. Appeared to be just one elevator and sometimes it took a while to go up or down.

8/10

Excellent

26 Jul 2026

Ryleigh

bummed about the breakfast and that there was no hot tub, but other than that it was a wonderful stay!

4/10

Poor

25 Jul 2026

Cody

Parking lot was in terrible shape with pot holes everywhere deep enough to scrape the bottom of your car at check in he waived the cleaning fee I assume because the room looked to be spot cleaned rather than deep cleaned as you would expect there where a few hairs in the bath tub they had their microwave in the room on an old nightstand witch wouldn’t be a problem if they took the time to at least dust the bottom shelf the air conditioner vents where absolutely disgusting we did check for bed bugs as we do at all hotels and didn’t find evidence of any so I guess that was a win there was a huge hole in the wall in the closet they had a piece of wood covering the hole but wasn’t secured at all so it was leaned over on the ironing board
The pool was ice cold he said they had turned on the heater but tried the next day and wasn’t any warmer the hot tub in the pictures is no longer there just a filled in hole the tile and flooring in the pool was in terrible shape and the water slide looked pretty dilapidated I didn’t even dare try it the elevator had a very off smell the only thing i was impressed by was the breakfast it actually wasn’t half bad but had very few options (waffles toast small muffins hostess doughnuts omelettes with American cheese cereal and yogurt) for drinks they had apple juice orange juice milk coffee and tea wouldn’t stay at another Econo lodge again

8/10

Excellent

25 Jul 2026

Michael

Nothing else at this time.

10/10

Exceptional

24 Jul 2026

TIMOTHY D

Ok, I gave more stars than the current state, the problem is a waterline from the city broke and things are torn up, but they’re taking advantage of the mess and renovating. I don’t call that a strike, they’re taking actions on improving the facility.

Our rooms were very clean. The staff were all extremely pleasant . I booked a room and then when I was googling an address I saw some terrible reviews. One was only about a week before and said the swimming pool was closed which was a huge draw with 5 kiddos. They really made an effort to get adjoing rooms, it didn’t work out but we were side by side and they made the effort.

Breakfast was fantastic. The waffles were great the eggs were great, all good.

2/10

Poor

21 Jul 2026

yessika

DO NOT STAY HERE. Find another hotel and save yourself the trouble—and the safety risk.

The hotel disclosed that some rooms were being renovated, but it did not disclose that the pool and waterslide were closed. The pool was the main reason we chose this hotel for our son.

When we entered our room, we discovered that the interior safety lock was broken. On our second night, at approximately 11:30 p.m., a complete stranger opened our door and walked into our room carrying a duffel bag. The hotel had given this person a working key to our occupied room.

Imagine getting ready for bed and suddenly having an unknown person enter your room. We were shocked and frightened. This was not a minor inconvenience—it was a serious security failure that could have ended very badly.

My husband immediately reported the incident to the front desk. The staff reset our keys, but we no longer felt safe. We blocked the door with furniture and stayed only because it was extremely late.

The manager promised us a refund for the second night, but we were still charged the full amount. The hotel misrepresented its amenities, failed to secure our room, gave a stranger access to it, and did not honor the promised refund.

DO NOT STAY HERE. Your safety is not worth the risk.

Family_with_children

2/10

Poor

21 Jul 2026

Glenn

The owners and workers didnt speak English, there were bugs everywhere dead and alive. My brother found cockroaches in his room . We found some sort of weird bug. The fire alarm didnt work in my parents room and didnt even have batteries and wasn't even hooked up. There was black mold all over the bathrooms in there. It was disgusting. Won't ever stay there again. When I got ahold of this website, they called the front desk since they are never there and dont answer the phones when you call, they told them that they offered us a new room which was a complete lie because Noone was ever at the desk to ask them!!! They told us the pool was open 24/7 and then we left our concert with our kids early to be at the hotel by 9 to swim and they were closed. Not a good experience at all.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Cliff

Families Beware!!! In the middle of a remodel, A/C didn’t work, 2 towels for a 2 queen bed room (expecting 4 at least). A group of guest opened the window on the second floor and was smoking. If you don’t have much for expectations you’ll be just fine, but I’ll never take my family to this place again. Don’t let the pictures of the pool fool you, my son has battle wounds. I hate to be so negative, but definitely not for families.

Family_with_children

4/10

Poor

19 Jul 2026

Maryke

O

2/10

Poor

19 Jul 2026

Travis

Ok, let’s start by saying how deceiving the so called 5 star pictures are online. Nothing looks like the pictures that were provided. The pool doesn’t even have a hot tub and looks creamy from prior repairs around the pool. The pool is in terrible shape nasty water. I rented two rooms , both had a ton of bugs in them in one room they were standing water in the tub in the air-conditioning wasn’t working. It was just really gross. One of the comforter was pretty sure we had blood on it and it looks like the place is just about ready to be shut down.. I usually don’t leave these kind of reviews, but I feel like people should know what they’re getting into if they’re gonna be on Hotels.com trying to get themselves a nice hotel for them and their family.. if I could give it less than one star I would I would really like to add pictures to show this improve. How terrible this is. This place should be condemned.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Courtney

Pulled into parking lot and was surprised because it looked nothing like the online photos. Clearly going through construction. Usually I'd cancel my reservation just based off what it looked like outside, but we planned spur of the moment and it was a nonrefundable reservation. Check in staff was super friendly so I had higher hopes for the room. Unfortunately upon entering none of the lights worked, it was hot, and smelled like a musty/sweaty room. My husband finally discovered the lights didn't work because they were all unplugged- plugged them in and realize there are only 2 small pillows on the bed and mattress was hard as a rock. On top of that, a part of the frame was sticking out of the bed and I didn't realize until my shin hit it. Luckily I'm up to date on tdap vax because it broke the skin. The walls had crooked photos and pen/pencil marks where someone had tried to line things up. AC did not work. Blew hot air all night. Shower curtain had someone else's makeup stains on it. Pool looked nothing like the photo. It was tiny (slide was big) and too many people. Honestly felt like a safety hazard and looked dirty. Ice machine on floor 2 didn't work. Poor selection for breakfast. I travel a lot and understand that the renovation process can be rough but this was just bad.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Jerry

Property looks like it’s mid construction
Wasn’t give the room type reserved finally got correct room but caulking wasn’t done paint not done should not be open

Partner

2/10

Poor

14 Jul 2026

Sadie

There was broken things overall decent just don’t think it was worth $500 some to stay there

Family_with_children

2/10

Poor

06 Jul 2026

McKenzie

This hotel was so bad it should be condemned. Honestly, the worst hotel I’ve ever had!!! The slide had rust and when I went down, it felt like fiberglass went into my bottom. The pool was freezing with broken ceramic tiles around it. The hot tub is filled in with concrete. There’s a plywood door over an exterior door. There was a sign saying don’t use the stairs because they’re unsafe. Use the elevator for convenience.Everything was broken. They check us into a dirty room. The door locks were broke. The bathroom ceiling was peeling from moisture. The blackout curtains were broken! They did not clean the room any of the days and we were there for four days.

Family_with_children

2/10

Poor

05 Jul 2026

David

The room was not clean. The pool was not clean. Hotel was under construction. They charged a $100 hold. It was not credited back after checkout. I called to question it and they claimed it had been credited when it had not been. I had to then contact my credit card company to dispute the charge. Very dissatisfied with everything about my experience with this hotel.

Self

2/10

Poor

04 Jul 2026

Casey

The picture showed a hot tub. When we arrived it was filled in with cement. The pool was super cold and the door was busted out and blocked with wood. The hotel was dirty in the hallway. When arrived in the room it wasn’t good. It seemed clean but the comforter was stained, the sing in the room part countertop was damaged, didn’t dare put any weight on it. The shower head sprayed out the top and the bathroom sink leg was coming out

Family_with_children

4/10

Poor

04 Jul 2026

Sukiman

Dark and smell

Partner

6/10

Pleasant

02 Jul 2026

Kennedy

The deposit situation is inconvenient but understandable! The pool was fine, it was cold. They do not have a hot tub any longer, it’s cemented up so the photos there are wrong. The room was clean, but a couple of people in our group woke up with bug bites, however, we did not check before going to bed because we thought the place seemed clean so that was an error on our part. I’d recommend checking the beds thoroughly if you’re going to stay here, and anticipate having to pay a $100 deposit at check in on top of what you’ve paid for the room.

Family_with_children

4/10

Poor

26 Jun 2026

Carol

First room -
*weird bad smell,
*couldn’t turn A/C on,
*couldn’t turn TV off - got different room

Second room -
*didn’t get the view I requested, but no smell.
*TV kept losing the signal (I was trying to watch World Cup action and missed a goal because of the outage), and remote was EXCEPTIONALLY finicky.
*Fridge was missing the bars to hold items in the door, so had trouble chilling drinks.
*Microwave would only let you enter one digit, and the turntable didn’t turn.
*Window A/C unit was very loud
*Toilet was incredibly short - think kid-size
*Second floor ice machine was out of order and there was no ice machine on the third floor.
*Pool was unavailable due to construction, so no swimming.

Given my stay, I would not return to this property.

Self

4/10

Poor

26 Jun 2026

Chantel

The pool is broken they are in the middle of repairs

Family_with_children

2/10

Poor

24 Jun 2026

Alan

This place is a scam! The whole property is under construction, they put guests on the second floor but all the dust and noises are still effecting all the rooms. There were holes in the walls of the room, the toilet tank was all sorts of broken and they tried to cover it up with toilet paper. The staff was anything but helpful! He laughed in our face and refused to refund our money. This is not a safe place to stay, especially with children! Beware and book somewhere else!! We ended up booking somewhere else because this place is a joke.

8/10

Excellent

23 Jun 2026

Grace

Pool is being renovated and unavailable on our stay

Partner

2/10

Poor

22 Jun 2026

Camille

Totally disgusting property. We left in the morning and didn’t stay the second night. Poor service and not having it on their web page they are under construction since January and it’s now June should be considered false advertising, didn’t even eat because things in the hallway and room were so filthy we didn’t want to eat anything there. A lot of workers must stay there and were loud and knocking on doors at 3:00 in the morning. Do NOT stay here.

Family_with_children

8/10

Excellent

20 Jun 2026

SUNNY

Remodeling the hotel.
Pool is closed. Breakfast was okay.

4/10

Poor

19 Jun 2026

Jeff

Poor.

4/10

Poor

13 Jun 2026

Kelcy

The property appears to be in the middle of some updates. However those didn’t seem to make it into the rooms themselves. The photos are deceiving. I ended changing rooms ones because of what appeared to be mold on the AC unit. The second room wasn’t much better. I found gum stuck to the bathroom vanity, toothpaste drips all down the front of the vanity, missing light bulbs and so much more. There was a strong sewer gas small in the hallways. I don’t find a working ice machine

Breakfast was another issue. The power outlets weren’t working, so anything hot wasn’t an option. But the staff member was trying his best to

I will say the front desk staff gentlemen was very friendly and tried to be accommodating. Unfortunately the issues were beyond what he had control over.

I’m all for giving a place a chance when I just need a place to sleep, but these issues were just unacceptable. I’m glad I didn’t have my family with me. I probably would have asked for a refund and changed motels.

Self

4/10

Poor

12 Jun 2026

James

Hotel is under major construction. Couldn’t stay in the room and it was a mess.

2/10

Poor

08 Jun 2026

Ashley

This place was awful!
Booked the stay 3 months before stay— when we walked in, there was construction in the pool area so that was closed. The breakfast included Hostess donuts & other [cold food items] because the breakfast area was ALSO involved with construction. We had 5 kids and book our rooms based on pool & food. The man at the front desk started laughing and saying it was non refundable because we booked through hotels.com

So be aware if you book through this site. Also, when I called to see what they could do— also nothing, because we booked through hotels.com and not directly though the hotel itself.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Abby

Terrible experience. The manager on duty was rude and told me to “use common sense” when I asked about the pool being closed but not the water slide and hot tub. Our room was not cleaned (used toilet paper and shampoo). Hopes in the walls and ductape holding the headboard together. WOULD NOT RECOMMEND TO ANYONE!

Family_with_children

2/10

Poor

03 Jun 2026

Megan

Pool is down aswell as breakfast

Family_with_children

2/10

Poor

31 May 2026

Crystal

This place was awful. Pool was under construction, dirty, breakfast was a joke, had small package of donuts and a small muffin in a brown paper bag, rooms dirty, construction was going on and woke my family at midnight so at 1:00am my family had to pack our stuff and move. Nothing was great.

Friends_and_family Family

8/10

Excellent

24 May 2026

Lisa

Staff was pleasant but the hotel is under construction which at times lasted til later night. During the construction was Grab and Go breakfast, which was a bag with one small muffin and a pack of 3 donuts. There were a few apples and a few yogurts out with juice. Good for a budget. Right off Hwy 90

Partner

4/10

Poor

24 May 2026

Jami

The hotel was under construction. There was no breakfast to speak of. The pool was not able to be used. There was not a 2nd set of curtains for privacy. I am not happy with our stay.

Family_with_children

2/10

Poor

22 May 2026

Heather

The property was under construction: the sliding door didnt work, the room smelled like smoke, the tub leaked all night, the lamb was broken. The tv remote didn’t work and so couldn’t watch tv for the three nights I was there: the outlets didn’t work. They didn’t not turn my room down the entire time I was there. It was a terrible experience. I would not recommend.

Self

2/10

Poor

21 May 2026

Galveston

The property was being widely renovated so a lot of the normal services were unavailable. But a huge inconvenience was our room didn’t have a phone and the bathroom wasn’t the greatest looking. We ended up changing rooms because our first room the tv didn’t work and in our second room the ac didn’t work to well. Our pillows were flat and the beds were uncomfortable.

Family_with_children

2/10

Poor

16 May 2026

Timothy

The location is currently being renovated. The lobby is closed, and there was poor signage telling people where to go. Got yelled at by a few construction workers because I missed a sign. Construction debris was everywhere, including stairwells. The elevator was also out of order because of the construction.

Walking to my room, I found it quite odd that almost every room was wide open. Mine was not, but the room next door was.

The room was extremely warm. I turned on the air conditioner, and it was so loud you couldn’t sleep while it was running. A previous customer shoved something into the peep hole, and put a band-aid on the door to the adjoining room. There were gnats or fruit flies in the bathroom. Mattress was horribly firm. Light switch by the door was broken. I’ll be avoiding EconoLodge in the future.

Self

4/10

Poor

03 May 2026

Josie

It was Dirty, and there was black trash bags taped on the walls , you could see when walking up to the motel that some windows on the second floor were broke and were taped together. The whole reason I brought my 4 year old grandson there was because the pictures of the motel showed a really nice pool with a big windy slide.. well the whole pool area is tore down. I felt like I brought him to the crack/trap motel!

Friends_and_family Family

10/10

Exceptional

02 May 2026

Dale

The washing machines were down but they are in the middle of a remodel the mall was right up the road and gas station right down the street the rooms were awesome and the staff was top notch very friendly was looking forward to swimming but that area is being remodeled also the motel will look great when the construction is all over and done also a fast food place was within walking distance and a mexican restaraunt also within walking distance right along with a golden ticket theater

Partner

2/10

Poor

01 May 2026

Michael J.

Same breakfast, just egg patty. Piil closed. Stairways closed. MAJOR renovations

Self

6/10

Pleasant

06 Apr 2026

Emily

The property is definitely under a remodel right now but that is not shown on their website or Expedia. The pool is closed, multiple floors are closed and have plastic hung including right at the front lobby. Breakfast was minimal to say the least. We had to grab breakfast somewhere else. We have stayed here before but won't be again.

Family_with_children

2/10

Poor

24 Mar 2026

Nate

Parking was a wreck with construction. Rooms were dirty. Staff was not welcoming. Dead bugs and cockroaches in the room. Smell like weed. The entire time we were there. We actually checked out shortly after dinner and booked another hotel.

Family_with_children

2/10

Poor

23 Mar 2026

Sarah

So so dirty, mold on the shower curtain, toilet was stabilized with shims and cardboard, smell was awful.

4/10

Poor

22 Mar 2026

TONY

Wasn't aware of the remodel and closed pool or we wouldn't have stayed here. Bathroom and floor weren't clean. Towels were not hung but just thrown in place.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Heather

Hotel was under construction and the fumes were so harsh we couldn’t breathe in the hallways. The room had dirty sheets and headboards, no phone. The manger checked us out and cancelled the stay and said he would refund. We were there less than an hour. Would not stay again

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Marcella

Nice staff

Friends_and_family Family

4/10

Poor

17 Mar 2026

Melissa

Half or more of the motel is under severe renovation. At check in my original room was incredibly dirty, the man at the desk was quick to get me reassigned to a “cleaner” room. While joining for breakfast, I was greeted by a cockroach. When I raised my concern with the front desk lady, she told me not to worry as they wipe down before putting out the food and didn’t think the cockroach being with the unwrapped muffins to be a problem. I wasn’t even aware cockroaches were an issue in this area, to be honest. All amenities provided were out of order, aside from a scant ration of breakfast foods shared with the pests of course. My key card did stop working the morning of departing and the gentleman helping with breakfast setup was quick to assist with this.

Self

8/10

Excellent

15 Feb 2026

Tim

Economy plus location and easy check in and out.

Business Family

10/10

Exceptional

15 Feb 2026

Keenan

It was a good stay only issue I had was housekeeper entering the room while o was in the shower

2/10

Poor

15 Feb 2026

Corey

It was dirty room smelled one of the beds was broken there was food crumbs under the bed cover it was just absolutely gross in the room. We weren’t in there for 5 mins and left we checked out. They said they have other rooms and we said no we checked out and left had to find another place to stay the night

Leisure Family

2/10

Poor

09 Feb 2026

Mason

Rooms were dingy weird smells and mystery stains. Staff was friendly but they didn’t disclose to us the construction that was going on. Floors were gross in the room and the bedding didn’t even match in the double queen room. Do not waste your time staying here go across the street.

Partner

2/10

Poor

08 Feb 2026

angela

It was horrible. Scary and dirty. Men underwear in the bathroom. Dust and bugs on the tv stand. I was so upset that we had to leave early and had to suck up my money I paid.

Leisure Family

2/10

Poor

05 Feb 2026

Patricia

Neglected rooms, neglected property, cold breakfast...need I say more...

Leisure Partner

6/10

Pleasant

02 Feb 2026

LYNETTE

Not bad, but not good either. I mean, there was water constantly running from what we could hear from the room above us. I had to pay a $100 deposit! That was not mentioned when I reserved the room! The staff was not friendly or welcoming. The beds were not comfortable. There was constant noise from other rooms, as if the walls were thin. The elevator was slow, and the button to go down was not working. Good luck, and hope you have a better experience than I had.

2/10

Poor

01 Feb 2026

Sara

This was a very disappointing stay. The room appeared like it was never actually fully cleaned. While the beds were made and fresh towels were provided, there were still cups with coffee left in them, stains on the floor, bugs in the sink, and the shower was visibly dirty. The microwave was also unusable because it was missing the turning plate.

On top of the cleanliness issues, we had booked a king room and were instead given a room with two queen beds. When we asked about it, we were told the king room was already booked, despite our confirmed reservation.

Between the lack of proper cleaning, broken amenities, and not honoring our room type, this hotel did not meet basic expectations. I would not recommend staying here

Leisure Pet

4/10

Poor

17 Jan 2026

Bailey

Room was still dirty from previous visitors. Floor was sticky, Trash on the floor, bedding was still dirty. had bed bugs as well.

Self

6/10

Pleasant

19 Dec 2025

Elina

The room lights are very dim. Breakfast is advertised until 9 but we arrived at 8 and there was nothing left. We did hear we were there on a sold out night so that must be why.

2/10

Poor

12 Dec 2025

James

Horrible. Worst hotel ever been to. Did a bit of back and forth traveling and checked into the same room 3 times. Sheets where the same ALL 3 times. Pool was freezing cause pool room doors dont latch and the wind would blow them open. Hot tub was broken. The staff has to turn on the hot water out of a hose and the jets are busted so it just kinda bubbles like a 7th granders science project. Hallways had cigarette butts on the floor for 4 days straight cause they dont clean anything. Bathroom tub had soap scum and lime scale everwhere. Hair dryer was broken and with 2 young kids was seriously a dangerous item. Washers in there laundry room claim out of order the entire time i was there with staff claiming no knowledge of when it may be fixed. They didnt know when anything would be fixed for that matter. The staff themselves are rather friendly and helpful with what they're willing to do. Otherwise they'll look at you like they gonna kick you out and keep your deposit. Oh and they'll close breakfast on you like as soon as you walk in the girl will come in and start taking things away 30-45 min ahead of time to close, everything will be packed up chairs flipped and lights off
If price is all that matters this is the cheapest place around but you will get only what you paid for.
Security is trash too. The parking lot is dark and my car was broken into twice.

Leisure Family_with_children

2/10

Poor

10 Dec 2025

Jace

We weren't able to even check into the room and wasted the money we spent booking it online.

Friends_and_family Friends

6/10

Pleasant

01 Dec 2025

Alexander

good

10/10

Exceptional

27 Nov 2025

James

Staff was super helpful and friendly. Breakfast options were great. Pool has a whole water slide so thats awesome. Then theres a sweet hot tub next to that.

2/10

Poor

26 Nov 2025

JOSH

Had cockroaches in our room, the pool area smelled like mold, hot tub was running with a garden hose, bathroom sink had water leaking from the top. The guy at the front told me I would need to get ahold of Orbitz for a refund and when Orbitz contacted the hotel they told them they have a strict policy against refunds.

Leisure Family

6/10

Pleasant

05 Nov 2025

Lindsey

When checking in I was charged for a new reservation, when I already had a reservation. She charged me twice and when she realized the mistake she made me contact hotels.com to fix the problem while I was out at dinner. Hotels.com text message system was great and easy to fix the double charge. But the whole thing could have been avoided if the clerk at the Econo lodge would have just asked or looked at her reservations instead of just assuming I was just a walk in. Also having to call a number to get someone to the front desk to check in would decrease the confusion the clerk had

Partner

6/10

Pleasant

31 Oct 2025

Cheral

We stayed for an entire week and not once did they come in to clean the room. We had to go ask for towels, we had to ask for toilet paper, we had to wipe the toilet down and everything. They literally did nothing in the room for an entire week. We even had to empty the trash every day on our own. The room was nice. But the maintenance and cleaning of it was horrible.

Leisure Partner

6/10

Pleasant

30 Oct 2025

Matthew

Place is in need of updating. Had a hard time understanding staff. However, it was decent for the price.

2/10

Poor

29 Oct 2025

Lee

The room wasn't anything great. The problem is the extra charges this hotel added: two more times the pet charge for the one dog I had and paid for at their rate initially; plus an extra day charge at the hotel's rate - after I checked out that morning in-person. Do you have someone I can talk to about taking this hotel off your list? After a month of phone calls and emails, the staff at this hotel still will not reimburse me for the extra charges.

Friends_and_family Family

4/10

Poor

26 Oct 2025

matthew

The room was disgusting , we had what looked like poop smeared on our curtain, and on a pillow case, the night stand was extremely sticky and dirty, there was dirt all over around the nightstand. One of our lights also didnt work.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Justin

The staff was very helpful. Thanks!

8/10

Excellent

25 Oct 2025

KYLE

Pet friendly

10/10

Exceptional

24 Oct 2025

Belleza,

Good

2/10

Poor

21 Oct 2025

Victor

The only thing positive about this hotel was the maintenance worker. Very polite and helpful.

Business

10/10

Exceptional

20 Oct 2025

Tianna

Always comfortable

Staff is always very friendly. Rooms are what you would expect in an Econo Lodge. Would be nice if there was working guest laundry. Always a comfortable stay.

Partner

4/10

Poor

19 Oct 2025

Jennifer

Horrible stay.

Wasn’t handicap accessible for my 93 yr old mom. Toilet so low she couldn’t get up. Had to put a chair in the shower and other side of her so she could push herself up. Tub and toilet dirty, uneven floors where the drawers were always open. Very noisy in hallways and slamming doors all night, could hear pounding on the other side of the wall. Not a restful stay at all.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Amanda

Delightful Stay!

Business_and_leisure Family_with_children

2/10

Poor

15 Oct 2025

Cliff

Pool was cold asf n hotel room had stink bugs flying around. Didn't offer room services.

2/10

Poor

13 Oct 2025

Linda

This is one of the worst hotels we have ever stayed in. It was filthy and our room was full of cockroaches. We complained about it and the people at the front desk laughed and stated that they had no other rooms, they were full. The door did not lock, and we did not feel safe in our room. We offered multiple complaints and all the front desk said was that they were busy and they were full with no other rooms, after they laughed at us. How would they like to stay in a room full of cockroaches, including cockroaches in the halls, dead and alive on the floor and live cockroaches on the walls. This hotel needs to be shut down and remodeled and fumigated. What a joke. The people at the front desk did not speak American English and did not understand American English. Definitely will not stay here again. There are a lot of other hotels in Rapid City that are clean and safe. Look somewhere else for a better hotel for safety and no cockroaches.

Business_and_leisure Family

2/10

Poor

12 Oct 2025

Bryce

place was old out dated, had old musty smell, pictures online where deceiving. i would not stay there again

8/10

Excellent

11 Oct 2025

Mark

For the price it's acceptable. My room was quite decent.

Business_and_leisure

6/10

Pleasant

10 Oct 2025

Christine

We stayed 3 nights. The breakfast was always good with sausage, omelets, waffles, etc and fresh juice. The staff was nice. The condition of the hotel was poor. There were some broken windows, old flooring and furniture, and the elevator was scary.

Partner

6/10

Pleasant

08 Oct 2025

Nichole

Breakfast was lack luster and limited. Laundry and room stained as well as not fully cleaned. Staff was difficult to work with, unfriendly and hard to communicate with.

Leisure Partner

2/10

Poor

06 Oct 2025

Justin

This place was very unpleasant! The breakfast was cold. No juice the only thing edible was the waffles. We had to move rooms 3 times. The first room had no hot water and the tub didn’t drain. 2nd time there was mold in the bathroom ceiling. 3rd room was ok. Still had mold in the bathroom but was tired of moving at that point. The pool was freezing. The hot tub was cold and the jets would shoot you in the face and were broken. And beware if you are allergic to bees because there was wasps everywhere. Not to mention that the staff was rude and rolled their eyes because we voiced our concerns.

Leisure Partner

2/10

Poor

04 Oct 2025

Marsha

The first room we got the door just opened without a key cause the whole lock was taken out. The second room i could use the hotel key on but couldnt lock from the inside. There were also roaches crawling across the floor after being in there for a bit. The bed and pillows were hard. I slept with the lights on, on top of the covers.

Business Partner

8/10

Excellent

03 Oct 2025

Viola

There was no Laundry area that I could see. The room had dirty windows, there was hair in the shower area, black mold in the bathroom area. The elevator had no lighting. We were on the second floor and had to use elevator as my husband is disabled. There was no light in the elevator to see which floor you were on or what floor to get off. It was a hit or miss.

Partner

2/10

Poor

03 Oct 2025

Darla

They over charged me and it was dirty. The sheets weren't even changed. Bedbug stain on sheets. I'll never stay there againthey also charged me for 10/01/2025 to 10/02/2025 and I didn't even stay there the first charge to my card is for$59.17 and the next one is$66.13. and that front desk lady is the one that canceled my bookings. I want myoney back asap

Leisure Pet

4/10

Poor

30 Sep 2025

Twyla

Pool was cold, hot tub was not working and had bugs in it and there was NO LIGHT in the elevator. A light went out in our room, and no one came to check our rooms the whole time (no service). Breakfast was fine, and front desk was nice. Seemed busy all the time?

Leisure Family

6/10

Pleasant

29 Sep 2025

Lee

The floors in the room were very sticky. Staff was friendly.

Partner

10/10

Exceptional

28 Sep 2025

Heather

Excellent staff! Very sweet and welcoming!

Leisure Pet

2/10

Poor

28 Sep 2025

Jennie Gardner

BEDBUGS, MOLD AND COCHROACHES IN BOTH ROOMS! DO NOT STAY HERE! With the mold, cochrach and bathtub that would not drain when taking a shower and leaving you standing in at least 6 inches of water, I tried to get a refund for the second night and was going to go somewhere else. I was told I could not get a refund but could get a new room. We had noticed bites on my husband but wasn't sure what from until we found bed bugs crawling in the bed with us in the new room. Went to the front desk and was told we could get a new room. We shook all our stuff out and left to go to a new hotel. She only offered a new room, UNEXEPPTABLE!

2/10

Poor

28 Sep 2025

Jackson

Hot tub had dirt and bugs in it. Staff was unhelpful in every way possible. Room was full of bugs, moths everywhere, spiders and webs all over room. Hole in shower, dirsty plunger with poop toilet paper on it in bathroom. 0/10

Leisure Partner

4/10

Poor

27 Sep 2025

MaKenzy

Decided to stay because it was a cheap option. Walking in to the hotel it looked fine. The elevator had no lights, there were bugs in our room including roaches, and the pool was so cold that it was unbearable. Do not recommend unless you really just need a very affordable place to sleep.

Leisure Family_with_children

8/10

Excellent

26 Sep 2025

Kim

Shops and restaurants nearby

Leisure Family

10/10

Exceptional

25 Sep 2025

Yoisman

Very close to everything!

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Nancy

The parking lot had craters and the rooms need a lot of repair

Leisure Family

2/10

Poor

20 Sep 2025

Frances

Service desk lady was nice and friendly ,hot tub was broke ,pool was cold water , all ice machines were broke . Tv was broke , the door was hard to open ,and went to the restroom during the night, turned on light and cockroaches run cross the floor. No pictures , I say one thing pictures are deceiving

2/10

Poor

17 Sep 2025

Gary Lays

Would never willingly stay here the pool is closed and very dirty

Leisure Family_with_children

2/10

Poor

07 Sep 2025

Verified traveler

Booked the room not knowing the hotel was CLOSED so had to pay for a new room somewhere else while we wait a week or longer for a refund. Don't allow bookings if you arent open.

Business Family_with_children

2/10

Poor

06 Sep 2025

Reghan

First room we got given after booking a single queen was a double queen room right next to the front desk. Right off the bat the toilet wasn’t flushed and there was brown gunk on the sink I wiped off. Then I found someone’s used hair rubber bands on the floor and a bag of takis with crumbs all over the floor. The next thing I noticed was hairs in the bed on the sheets and the corner of the room was carelessly splattered with sheet rock from a ceiling repair, so much so that it was on the curtains and lamps, as well as the unplugged phone I found tucked away in a drawer, as if the staff was trying to hide the shame of such a gross hotel room. Oh and the bathtub was black. I asked for a different room which the clerk obliged.The second room we got was a single queen room 2 doors down which appeared to be fine, until we lifted the sheets and found mold and crusty gunk in the middle of the bed. After this we promptly left and got a room somewhere else.

8/10

Excellent

02 Sep 2025

Arthur

Nice staff

Leisure Family

4/10

Poor

02 Sep 2025

Brittany

The staff was very kind the hotel itself was not very clean

2/10

Poor

31 Aug 2025

Ronelle

Not very cleanly and our door to the room wouldn’t fully lock

2/10

Poor

28 Aug 2025

Madylyn

My recent stay at the Econo Lodge Black Hills, Rapid City from August 18, 2025 to August 22, 2025 with my family. We stayed for four nights, and we also paid an additional daily charge for our puppy.

However, during the entire stay, our room was never cleaned or serviced by housekeeping. On the first day housekeeping was missed, I informed the front desk while requesting clean towels. Unfortunately, no housekeeping was provided for the remainder of our stay. We also had to collect our own towels from the front desk and carry our own garbage to the large bin near the main floor exit door.

On the third day, my husband personally saw housekeeping in the hallway cleaning the room before ours. He asked them directly to clean our room. However, when we returned around 7:00 pm, our room had still not been cleaned.

Additionally, when I asked the front desk for shampoo, the staff told me there was none available in the supply bin and only provided two bars of soap — no shampoo was ever supplied.

Given that we were paying full room rates plus additional pet fees, this complete lack of service and basic amenities was both unacceptable and deeply disappointing. It falls well below the standard we expect from the Choice Hotels brand.