Name: Extended Stay America South Bend Mishawaka North
Address: 5305 N Main St, Mishawaka (in), 46545, US

4/10

Poor

01 Aug 2026

Stephen

Check In was Slow

2/10

Poor

24 Jul 2026

Victor

..

Self

2/10

Poor

17 Jul 2026

Kayla

They had given away the room I had originally paid for.

Self

10/10

Exceptional

17 Jul 2026

Rachael

Amazing manager on night shift! Went above and beyond to be accommodating.

Self

4/10

Poor

16 Jul 2026

Robert

Not much

Partner

2/10

Poor

15 Jul 2026

Linda

Not happy at a ll. Had reservations got there checked in given a room went to room someone was in that room. Went back to desk was given another room. Went to room same thing. Went back to desk u sure of what to do for us. Left and found a different hotel to stay at.

Partner

2/10

Poor

15 Jul 2026

Roblee

Do cleanliness of the room staff wasn’t there to check in when we arrived late and the amenities wasn’t working

Family_with_children

2/10

Poor

03 Jul 2026

Chaz

I like the hotel but this time the staff was rude and nasty. The room was dirty for sure and we didnt say anything cuz we had waited forever tk get into room

2/10

Poor

28 Jun 2026

Craig

This was the worst experience we've had at any hotel. The first room we tried smelled of cigarettes and was falling apart. They got us a different room, which supposedly they just finished cleaning, the bathroom had not been touched and the floor was sticky, and it smelled badly when the air came on. We had to book another hotel and not successful in getting our money back(they said they would try to get us a refund for the second night which didn't happen. We will not be staying at any Extended Stay hotel or any of their affiliates. DO NOT STAY HERE !!!!!

Partner

2/10

Poor

20 Jun 2026

Kelley

Even though I had booked a room through this site, when I arrived the hotel was overbooked and I did not have a room. The desk clerk offered no apologies and no solutions.

Friends

2/10

Poor

15 Jun 2026

Mariel

I arrive late at night to check in to a reservation I had already made and confirm, just to arrive there saying it was overbooked. I end up searching for another hotel nearby.

Family_with_children

2/10

Poor

13 Jun 2026

Roula

I didn’t like anything cause I don’t get a room after driving seven hours I got there at midnight they said they dont have rooms even though I had reservation with Expedia they blamed Expedia that they overbooked

Partner

4/10

Poor

21 May 2026

Randy

The staff was great so that make it better but the room was very outdated and damaged. Ceiling was peeling, The desk chair was broken, trim guard falling off the wall, gum was stuck to the lamp... The phone jack was broken so we had to use cell to call the desk. The whole place smelled like a damp basement and weed. We didnt have breakfat but I think I saw muffins, coffee, and juice when we were checking out. It had the best price anywhere around the area but it was a little rough. The staff were helpful and friendly.

Family

6/10

Pleasant

17 May 2026

Collin

The breakfast if you could even call it that was underwhelming. It consisted of only oatmeal and muffins, and the coffee was weak and watered down. The beds were uncomfortable, and the carpet was torn up in spots, which was a problem since I kept stepping on the exposed tack strips meant to hold it down. We also ran into a couple of issues with water pressure on our floor, though to their credit, staff got it resolved quickly. That said, the customer service was excellent for the most part, and that goes a long way.

Pet

2/10

Poor

17 May 2026

Cameron

Was denied a room at first due to not having any clean, then waited 3 hrs for manager to come clean rooms. No housekeeping the 2nd say of my stay. Tv not working properly, no remote in room. Understaffed really badly. Michelle was trying her hardest with no support.

Self

2/10

Poor

12 May 2026

Devin

Extremely unprofessional! The person at the front desk was on a personal phone call the entire time I was attempting to check in she was talking very loud and it was very hard to tell whether she was speaking to me or to her friend on three phone! I walked in the hotel room and it looked like a crime scene the place was filthy and falling apart the fridge was leaking water there was stains all over everything it’s a good thing I brought my own pillow case and sheets! The toilet wouldn’t flush it was the worse hotel experience I’ve ever had!

Partner

10/10

Exceptional

03 May 2026

Carolyn

My visit at this hotel was a pleasant one. Jason helped me with checking in and getting me the supplies needed for our stay. Thanks to you my Michigan graduation trip was good.

4/10

Poor

30 Apr 2026

paige

Dirty.

6/10

Pleasant

30 Apr 2026

paige

The room was dirty.There was no pillow cases on the pillows.

2/10

Poor

26 Apr 2026

Tikea

No breakfast, only coffee and muffins. Room smelled of fish and ten cans of bounce dat ass! TV didn’t work, lamp by bed didn’t work. Tried to check in at 4, no clean rooms available. Left and came back, still no room. Didn’t get in until around 8pm. Didn’t get the king studio I reserved, never going back!

Self

2/10

Poor

25 Apr 2026

Jonathon

The smell of the whole property was like fish on a hot plate and the rooms were nothing like whatvwas advertised. Im 6 3 and the beds were about 5 and a half foot long. The remote didnt work and the lamps were broke. Terrible experience and wouldnt recomend this place unless ur looking for a place to trap out of.

Partner

6/10

Pleasant

20 Apr 2026

Kelly

Room was not cleaned properly. Previous guests trash was left in the bin and the window was wide open. First floor room where anyone could climb through it. We didn’t notice since we checked in so late. Discovered everything the next morning.

Partner

6/10

Pleasant

20 Apr 2026

Amanda

Room was ok. Was told we had a late check out but was told witjout warning to leave only 15 mins later then usual. Wasn't very happy.

Partner

10/10

Exceptional

19 Apr 2026

Steve

Seems like it’s an older hotel, but the staff was excellent. Jason at the front desk was a great example of customer service!

Family_with_children

6/10

Pleasant

02 Apr 2026

Tina

Yes

10/10

Exceptional

30 Mar 2026

Tina

Great

Self

10/10

Exceptional

30 Mar 2026

Tina

The best

Self

10/10

Exceptional

26 Mar 2026

Tina

Good people Clean and Wendy is awesome 😎

Self

2/10

Poor

23 Mar 2026

Janice

It was a scary place. I didn’t even stay 1 night.

Self

2/10

Poor

23 Mar 2026

JR

Yuck. Horrible experience

Self

2/10

Poor

23 Mar 2026

JR

Bugs. Staff did nothing.

Family_with_children

2/10

Poor

23 Mar 2026

JR

Just strange.

Business Family_with_children

2/10

Poor

22 Mar 2026

Robert

Absolutely terrible condition - o used to stay at this hotel all the time a few years ago and it become completely run down - room was disgusting and dirty, smelled, kitchenette was falling apart and dirty - fridge was dented, dirt and grease on it all rusted looked like something from a junk yard - walls doors and floor where all worm out and dirty - I too. Many pictures and will let corporate know - I don’t know who is running this place but a major overhaul is needed

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Jessica

Love

Friends

10/10

Exceptional

18 Mar 2026

Tina

Yes

Self

2/10

Poor

06 Mar 2026

Demonterio

Room smelled bad

8/10

Excellent

09 Feb 2026

mark

The staff was very friendly and helpful. They repeatedly used my first name which is nice.

Business

6/10

Pleasant

05 Jan 2026

Jered

the hotel its self was great. so convenient to be next to the monorail. its clean and has good restaurants. The check in was a nightmare. took over 2 hours and during our trip the line was always long even at midnight!

Leisure Partner

4/10

Poor

24 Nov 2025

Melanie

Staff is amazing. The facility….not so much. Very dated. We also had a bed bug issue.

Leisure Family

2/10

Poor

24 Nov 2025

David

The place is old and showing its age. The pictures showed the place after its renovations years and years ago.

10/10

Exceptional

23 Nov 2025

Jose

Room was decent and staff was friendly not sure if my cereal

2/10

Poor

23 Nov 2025

Jonathan

Although price was cheap, the hotel is not well maintained, ground floor tub didn't drain well, doesn't feel good to stand in water that doesn't drain. all sinks didn't have drain filter/plugs, so anything can go down. Kitchen exists but no utensils, cups, cookware, etc. so useless to have.

it seems like it's not an ideal place for short term visitors to stay except for the price. Staying at other well maintained hotels in the area is much nicer.

Leisure Self

8/10

Excellent

23 Nov 2025

Martin T

Not much of a breakfast.

Partner

2/10

Poor

21 Nov 2025

Dana

The room was run down, dirty, and the front desk area smells like marijuana.

Family

4/10

Poor

17 Nov 2025

Amanda

the room was poor. Wet floors, smell

2/10

Poor

10 Nov 2025

Brian

The entire hotel reeked of cigarette smoke from the second we walked off the elevator. The carpet in the room had cigarette numerous cigarette burn marks and the refrigerator in the room was rusty. The mattress smelled so badly of smoke that it woke me up multiple times at night. I had to leave the window open just to get some fresh air in the room.

The staff did a great job and at least the sheets were clean. But the room and hallway were in an awful state. If I had paid $80 for the night I might have expected as much, but being gouged for almost $400 because there was a Notre Dame game that night made it that much worse. It was the worst hotel stay I've had in my entire life.

Leisure Family

8/10

Excellent

09 Nov 2025

chris

Front desk staff was very attentive at check in and was already prepared when I arrived.

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Matthew

A couple of buddies and myself stayed the night after a football game. Nice property that could use some upgrades but room was clean and beds were comfortable. Staff was nice.

Friends_and_family Friends

2/10

Poor

08 Nov 2025

Molly

Both of our rooms were quite dirty, one didn’t have sheets or bedding on the beds, very stained bare pillows. The hotel lobby and elevator wreaked of pot. We have turned in our keys and left.

2/10

Poor

17 Oct 2025

David

Will not stay there again

Leisure Family

6/10

Pleasant

13 Oct 2025

Kevin

Did what a hotel

Friends_and_family Family

4/10

Poor

09 Oct 2025

Gary

Lobby was filthy, room was filthy. It had a very musty smell to it. It's the type of hotel that the closet door is a curtain rod. The non-smoking room had been smoked in especially in the bathroom where there were burn stains on the floor. We had a 2 night stay and checked out by 8am a day early.

2/10

Poor

05 Oct 2025

Christopher

The place was gross. It smelled like a combination of mold, vape and cigarettes. The property was run down. The refrigerator, shower curtain and drains were all corroded. To pay over $500 a night for this place is theft. Extremely disappointing.

Leisure Family

2/10

Poor

28 Sep 2025

Derek

Did not even stay

Upon checking in, we walked into our room and walked right back out. The condition of the hotel was horrible and not anywhere near worth the cost. The photo of the refrigerator alone that is attached shows the general condition of the room.

We went to the front desk and informed them that we would not be staying due to the condition of the room not meeting expectations. They kindly offered to refund the stay and that it would be refunded within 48 hours. It has now been 8 days and still no refund.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Julie

Old bathtub but clean .

The room was very clean . The beds were comfortable. The front desk staff was very friendly .
The only thing wrong with the room was the bathtub was not in good condition .

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

Stephen

Great service, very friendly staff!

2/10

Poor

14 Sep 2025

Carmen

Unfortunately upon arrival there were visible bed bugs that were documented and a disgusting toilet that had not been cleaned. There was no housekeeping staff available. We had no choice but to check out and find others accommodations during an almost sold out weekend.

2/10

Poor

14 Sep 2025

Mark

We tried to stay here for a game weekend but checked out right away. Very dirty, the cleaning staff were swearing and yelling in the hallway and I think people are living here full-time. The whole situation was very uncomfortable. They were gracious and gave us a full refund upon checkout.

Partner

2/10

Poor

09 Sep 2025

john

I liked it being pet friendly but hated everything else

Leisure Pet

2/10

Poor

07 Sep 2025

Jennifer

Absolutely disgusting hotel

This hotel should be ashamed of themselves! Absolutely shameful and repulsive hotel. They should pay people to stay there, not the other way around. Things that went wrong:
1. Was given our room and we went in with the door already open and had no blankets and had not been serviced. They then sent someone to handle it after complaining.
2. I thought it was an honest mistake, but then another couple we went with had the same experience. While they had blankets, the bed had clearly not been refreshed and the pillows were yellow.
3. The smell was disgusting,
4. The bathroom had clearly not been cleaned in a long time. Ring around the toilet, sink and bathtub were disgusting.
5. The hand soap provided was a bar of soup that had already been opened and looked used and dirty.
6. We got back to the hotel after a concert to multiple cops there and many customers in the lobby because their keys were not working. There was no one on site to help.
7. Another couple we were with had what appeared to be a used firework on their toilet,
8. Bed bugs

Moral of the story, this business should be permanently closed. Do not stay here ever. You’re better off sleeping in your car.

Partner

4/10

Poor

01 Sep 2025

JENNIFER

Dirtier than a public restroom, there was dog poop on the wall the room smell like wet dog.

Leisure Family

4/10

Poor

02 Aug 2025

Lilianie

I stayed for an overnight and a few hours but the room wasn’t as clean and I wasn’t given and towels.

4/10

Poor

27 Jul 2025

Steven

Front desk service was amazing. Not very clean.

Leisure Partner

4/10

Poor

28 Jun 2025

Mahlen

Not good at all. Very dirty, air conditioner did not work correctly, remote was cover in black tape, television did not have a cord so it did not work’ the fridge was rusty, the sink had the hot and cold handles on the wrong sides it was dirty and smelled.

Leisure Partner

2/10

Poor

08 Apr 2025

Elizabeth

Terrible atmosphere

2/10

Poor

08 Apr 2025

Michael

How did this listing receive an \"Excellent\"?

Checked into a room that was not cleaned after last guest. No other room available since hotel was fully booked. Thank God I bring Clorox wipes with me for all out of state trips as I had to wipe fown the entire room.

Constant funky smell in room and halls of hotel.

Complimentary breakfast consists of some muffins and coffee.

Essentially, a transient hotel.

Business

2/10

Poor

25 Mar 2025

marjorie

they rooms were not cleaned well at all. the halls smelled like fried food. the front desk was often unstaffed.

Leisure Family_with_children

6/10

Pleasant

04 Mar 2025

Daniel

I was given the key to a room and when I got there someone was in the room. I went to the desk and didn't even get an I'm sorry just acted like it was an inconvenience to them

Leisure

8/10

Excellent

21 Feb 2025

Deborah

Debs stay

The cleanliness of the room could've been better. Desk clerk was friendly and welcoming.

Partner

10/10

Exceptional

02 Feb 2025

Huaxin

Very good!

Leisure Self

4/10

Poor

29 Jan 2025

Kelly

Not good

Being a extended stay place they ran out of dishes, cups and silverware and handed me paper cups. There was a homeless man who was always in the lobby every night. I was handed a dust covered coffee pot to use. The hotel smelled like mildew

Friends_and_family Family

10/10

Exceptional

16 Jan 2025

David

Ok

10/10

Exceptional

15 Jan 2025

Benny

Everything

Leisure Partner

2/10

Poor

26 Dec 2024

Shawn

The floors in my room were absolutely filthy, there was hair in the clean towels. The room above me were very noisy. The staff I interacted with were helpful.

Business_and_leisure Self

4/10

Poor

22 Dec 2024

Verified traveler

Choose another hotel

Pros

Lovely, smiling young woman checked us in. Unfortunately we never saw her again.

Cons
The card key never worked. Staff acted like it was a hassle. It was, for me and my husband.

The blanket on the bed, which was meant to serve as a comforter,was thinner than a tablecloth. We froze. It was 22 degrees in South Bend.

The pillow was just slightly thicker than the blanket.

The pillows and blanket smelled like mildew.

Staff and suspicious looking hanger ons hung out in the lobby late at night and early in the morning complaining about other staff members. We could hear them gripe in our room.

It cost $130 a night but felt like a $50 a night hotel.

Other than that, it was a lovely stay.

Partner

4/10

Poor

21 Dec 2024

Stephen

Very dated and old

Leisure Partner

10/10

Exceptional

30 Nov 2024

Alexandra

It is a pleasure staying with you guys.

Self

2/10

Poor

28 Nov 2024

Casey

dirty

8/10

Excellent

24 Nov 2024

Jack

Good price given the preferred location

Leisure Self

10/10

Exceptional

17 Nov 2024

Adam

Unusual odor in the hallway. A powerful air freshener was hidden somewhere in the room or vent, probably trying to mask pet or smoke odor.

Leisure Friends

8/10

Excellent

12 Nov 2024

Danny

Just a fair warning to all who book with Expedia, don't! If you book a certain room class and it's not available, be prepared for a long wait until the place you booked with, and you agree to a different class of room. Then the hotel must contact Expedia, Expedia then contacts you to get the okay for a different class of room, then Expedia needs to contact the hotel to let them know that you agreed to the room change. In my case, Expedia never called my hotel back. Use extreme caution when booking with Expedia. This will be my last time, be it for a hotel, air reservation, car, or anything else Expedia offers. Always book direct.

Leisure Family

2/10

Poor

24 Oct 2024

Monique

Horrible

After traveling 9 hours to get the the RUdE front desk attendant name April informed me they had no clean rooms while 4 other people sat in the lobby . We were all in. Disbelief

Business

2/10

Poor

17 Oct 2024

Anna

Hotel from Hell.

Awful!!!!! The fridge was filthy, the bed was full of crumbs & had a stain, the carpet was dirty and had a dead bug, and there was a stink bug on my ceiling.

The staff took two whole days to bring my beddings, after I had to ask for them more than once. And they didn’t strip the bedding before I got the room. Extremely disappointed, and wouldn’t recommend to anyone.

Self

2/10

Poor

16 Oct 2024

Adron

People sitting in the parking

Business_and_leisure Self

4/10

Poor

15 Oct 2024

Qiana

My stay was canceled by the hotel before I arrived because of overbooking. I was still charged a day’s rate by the hotel. I’m still waiting on a refund.

6/10

Pleasant

14 Oct 2024

Will

Last minute reservation for a football game. Room was $79 so wasn't expecting a lot. No hair dryer no ice available. Staff was friendly room was clean, bed was good. I went through expedia, paid in advance. The hotel did not require a credit card for incidentals, which to me is the biggest ripoff in the hotel industry. Overall a decent place to stay if you want a budget room.

Leisure Partner

8/10

Excellent

13 Oct 2024

Adam

Great price for a last- minute reservation.
Friendly staff.

Leisure Friends

6/10

Pleasant

09 Oct 2024

Bernie

Location was great

Close to stadium and restaurants. Location was a little dated.

Friends_and_family Friends

10/10

Exceptional

04 Oct 2024

Miley

Comfort and love of animals

Leisure Friends

2/10

Poor

04 Oct 2024

Stephen

Room wasn't cleaned from the previous guest. They said there was nothing they could do and there wasn't anymore rooms. The place is a nightmare.

Leisure Partner

4/10

Poor

03 Oct 2024

Verified traveler

The room was not clean - crumps on the floor, dirty towels and hair in the bathroom. Egregious cost of a small bottle of water in the machine ($3 cash / $5 card) and up from there for sodas and such. Will not stay again.

Business

4/10

Poor

30 Sep 2024

Angela

Nothing like the pictures online. Dirty faucet musty smell stains on bed skirt no charging usb no hairdryer, furniture was worn with scratches and dents.

Leisure Friends

2/10

Poor

29 Sep 2024

Steve

Long check in experience. Filthy refrigerator. Lights broken. Room was smelly. At breakfast there were no coffee cups snd clerk didn’t know where to find them. No fruit. Only one type of muffin.

Friends_and_family Family

6/10

Pleasant

29 Sep 2024

Lori

The property was clean and surrounded by dining options and close to notre Dame for the game. Check in and check out was rough and time consuming as the computers were not working properly

Leisure Friends

2/10

Poor

29 Sep 2024

Katherine

This hotel should be demolished

This was by far rhe worst hotel and hotel service I've ever had. I dont normally leave reviews but this is worth warning people about.

The hotel front desk staff was high, the hallway floor was disgusting, rooms weren't ready depite us arriving late at night versus the normal available check in time.

Went to the room and the floor was disgusting, the kitchen and table had not been wiped down, there were crmubs in the bed, puzza crusts and empty soda bottles on the floor near the TV, stool on the toilet, and hair on the toilet seat and sink. There was also no shower curtain. When we went back to the front desk to ask them if they had a clean room and a shower curtain, the house keeping staff mumbled about people complaining and went back to the room to re-clean it. Then she told us that anything in the room that wasn't clean was likely a stain. I asked if stool and hair would be considered a stain and she grumbled again before finally wandering down to the room to clean it. Had to ask again if they would bring us a shower curtain. Bed was uncomfortable. Felt more disgusting after showering. All over just a tefrible stay. I recommend removing them as an acceptable place to stay from hotels.com as they are doing you a huge disservice to your website and reputation.

Partner

4/10

Poor

29 Sep 2024

Terese

I asked for towels in the morning (none in room) and was told “they are all in the laundry”

Room was fine but lobby floor needed cleaning.

Leisure Family

2/10

Poor

25 Sep 2024

Paul

This hotel was the worst experience I have had in years. The TV didn't work. Check in was a nightmare: staff had difficulty for 20 minutes trying to re-boot the down reservation system. Cars leaving at 4am from the parking lot. My room smelt like wet dogs - it was an awful odour.

2/10

Poor

24 Sep 2024

Jill

The hotel gave away our prepaid room. There was a lot of chaos in the lobby with people complaining about noise and upkeep. Very disatisfied.

Leisure Family

4/10

Poor

23 Sep 2024

Arthur

Room was dirty, especially the floor that was stained and the bathroom. Toilet was not clean. No towels were available. Used soap was left in the shower from the prior guest The room was missing the iron. The drapes were shabby and broken. Overall condition of the room was poor.

Leisure Family

4/10

Poor

23 Sep 2024

Chris

Room had zero TP and zero tissues as we entered. shower was very low water pressure and kitchen was not clean. hotel has no ice machines and very minimal breakfast to-go bag options, plus coffee was empty.

Friends_and_family Family