Name: Birch Hill Suites South Bend
Address: 52825 Indiana Route 933 N, South Bend, 46637, US

6/10

Pleasant

02 Aug 2026

Craig

Nake sure you check in before 8 or you'll be looking for a room somewhere else! Check the fine print. Front desk is only open till 8pm

4/10

Poor

29 Jul 2026

Joel

I was disappointed by my stay. The reviews seemed positive, but when I checked in, I found the room to be dirty. There was dirt on the floor, stains on the sheets, and crumbs. It looked like the sheets may not have been changed. The staff was helpful in switching rooms, but upon getting into the second room, I noticed the shower was broken. I was moved into a third room, which was acceptable, but the whole situation made me feel uncomfortable about the hotel. The front end staff was helpful, but it appears cleaning and maintenance staff are not.

6/10

Pleasant

25 Jul 2026

Brandi

Drawers were broken, someone used room before check in and left hair shavings in bathroom sink, cabinets dirty, chair stained, no extra toilet paper, no plastic cups, fridge not stable and cobbled, fridge did not properly cool.

2/10

Poor

18 Jul 2026

Frederick

Definitely, not.What was advertised?No internet, no towels. The room was falling apart.Mattress was completely uncomfortable on a old spring frame

Partner

8/10

Excellent

13 Jul 2026

michael

Juicy buffet across the street was good as usual

Partner

2/10

Poor

06 Jul 2026

Melissa

They didnt even have a room available

2/10

Poor

05 Jul 2026

Kristina

We stayed only for 2 nights. The second day we had 3 different instances of the fire alarm going off and having to evacuate - including at 3am. There was urine and vomit in the halls that were not cleaned until morning, black mold and water damage on the ceiling of our room, and the bed sounded like it might collapse any time I or my partner rolled over in bed.

Partner

2/10

Poor

28 Jun 2026

Robert

Never stay at this extended stay unless you are recently released from prison and you have no other choices. Absolutely the worse hotel I have ever stayed in. Upon entering my first room I was greed with human waste in a clogged toilet. I demanded another room. Within two minutes of occupying a different room, someone pulled the fire alarm. The second room had no sheets on the bed. Most importantly, there was a feeling of imminent danger. I thought I could be robbed in the hallway or elevator. I slept with a fabric chair against my door, followed by a rolling desk chair, and a garbage can to alert me of any intruders. I was a fool to be lured in by low prices. I stayed only 10 hours in the hotel and I am thankful I was not murdered. NEVER, EVER, stay at this hotel if you have a choice. The \"extended stay\" advertisement suggested to me that business executives on assignment might stay there during there business trip. I was wrong. As a lawyer, I have to admit I was foolish to stay there. The next night I stayed at the Marriot.

Self

8/10

Excellent

28 Jun 2026

Rainier

My stay here was perfectly fine, but nothing to write home about. On the positive side, the room was very clean and the front desk staff were polite when I checked in. On the negative side, the Wi-Fi was painfully slow and kept dropping its connection. It is an okay choice if you just need a standard place to sleep, but it feels a bit overpriced for what you actually get.

Self

2/10

Poor

26 Jun 2026

Raymond

Walk on the floors with your socks on. They would be black floors, need to be mopped.
Fire alarms going off constantly.
The whole place smelt of marijuana.

Self

10/10

Exceptional

15 Jun 2026

Terrance

I like the way Brittany cleaned my room

Self

10/10

Exceptional

09 Jun 2026

Nicholas

.

Partner

2/10

Poor

07 Jun 2026

Ricky

DO NOT BOOK THIS AS A HOTEL. IF YOU NEED LONG TERM STAY MAYBE. OVER NIGHT ROOM. THIS ISNT THE HOTEL SUITE YOU WANT. DONT HAVE SHAMPOO, NO COFFEE POT IN ROOM, NO DISPOSABLE CUPS, NO CLOSET, ROOMS ARE CLEAN BUT VERY WORN AND USED. NO NIGHT CLERK. FIRE ALARM WENT OFF AT 11:30 PM. REGULARS SAID THIS HAPPENS ALL THE TIME. NEXT ROOM CONNECTED TO OURS GOT TIRED OF HEARING THE FIRE ALARM AND TRIED TO DISARM IT. THIS RESULTED TO THERES CONTINUING TO GO OFF ALL NIGHT AND INTO THE MORNING. I CALLED AFTER 9 AM WHEN STAFF ARRIVED. WOULDN'T DISCOUNT OR REFUND ANY OF OUR MONEY. TRUST ME PAY A LITTLE MORE AND STAY AT ANY SURROUNDING HOTELS. PLENTY NEAR THIS LOCATION. WORSE EXPERIENCE EVER!!!!!!

Partner

10/10

Exceptional

31 May 2026

Kenneth

Most everything was broken in the room. No beside table, drawers missing, and cook top was non functional. Fire alarms every single day. The night clerk gave me his skeleton key because he was so far gone he couldn't function and the drug smokers at the dumpster was real enlightening for me as not someone who uses. I broke the rules and had a cat.... but I'm clean and everyone else and everything I experienced there is beyond the pale.

Partner

10/10

Exceptional

27 May 2026

Luis

Buen trato. Muy cordiales y ayudadores.

Partner

8/10

Excellent

26 May 2026

Paul

Clean room, quiet, worked for my visit.
Hotel next door to a couple of restaurants.
Many food choices on US 933.

Self

2/10

Poor

13 May 2026

Kerry

Room wasn't clean. It smelled rough but if you're just looking for somewhere to lay your head for the night then it would work.

Partner

6/10

Pleasant

11 May 2026

Jeff

Fire alarm went off 4 times in my weeklong stay. 18 times in the past month.
Third floor hallway was never swept during my week.
But room was nice, clean and comfortable.
Lots of fast food and other restaurants nearby.
Very nice walking/jogging trail behind the hotel.

Self

6/10

Pleasant

28 Apr 2026

Leah

Rooms had broken items like lamp, TV did not turn on, phone was unplugged- the condition of the hotel made the area feel unsafe and not very comfortable.

Family

10/10

Exceptional

24 Apr 2026

Donte

Great Staff, very hospitable

Self

10/10

Exceptional

24 Apr 2026

April

Very accommodating and clean rooms

Friends_and_family Friends

2/10

Poor

24 Apr 2026

Melissa

Our neighbors STARTED partying at 3:30 AM. It was absolutely miserable.

Friends

8/10

Excellent

19 Apr 2026

Scott

place was quite, pretty clean, staff was great

Family_with_children

4/10

Poor

19 Apr 2026

Rebecca

Waited 30 minutes to check in just for dirty rooms. The floors hadn’t been swept or mopped in some time. We had to lay towels down to be able to walk in the room. There wasn’t an actual blanket for the beds. Whole building smelled of weed and was just dirty. Will not stay here again

Friends

10/10

Exceptional

14 Apr 2026

Tamietra

Everything was fine and great. I relaxed

Friends_and_family Family

4/10

Poor

03 Apr 2026

Marilyn

Staff was great, but the beds were uncomfortable and we had no hot water.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Penny

There are no amenities!
There are no bugs!

Self

4/10

Poor

08 Mar 2026

Luke

Room was dirty and smelled bad. Parts of the kitchen cabinets were broken. Staff was friendly

Partner

10/10

Exceptional

02 Mar 2026

Brandon

Excellent

10/10

Exceptional

02 Mar 2026

Brandon

Excellent

4/10

Poor

21 Feb 2026

Allen

Rooms are nice and management is great! Other tenant's were loud all hoirs of the night. Fighting and stomping around.

10/10

Exceptional

21 Feb 2026

Joseph

The amenities they offer are great and taken care of. The staff are very helpful and understanding. Room was very well taken care of as well

Self

2/10

Poor

18 Feb 2026

Brenda

The hotel was very old and very dirty. Customer service is horrible. The rooms were not clean and the beddings were so thin for the season. If I had a choice I would not give them any star. The place needs to be shut down and be renovated. The rooms smelled of smoke and dust.

Family

8/10

Excellent

14 Feb 2026

Loretta

Tweeters all around hallways all night and someone broke into our truck

2/10

Poor

23 Sep 2025

David

Made a reservation through Expedia which has my CC on file. The hotel cancelled my reservation 4 days before check in saying they did not have my credit card and it has no bearing if Expedia does. Hotel was sold out so had to make other arrangements.

Leisure Self

8/10

Excellent

17 Sep 2025

Ken

The place was clean. It was quite. The bed sucked however.

Business Self

2/10

Poor

14 Sep 2025

JASMIN

Unclean, bugs, people loud, people loitering outside all day

Leisure Self

4/10

Poor

14 Sep 2025

David

Front desk staffed is great. Room is in terrible condition. Bugs all over the walls and appliances. There was a stench in the room that kept up all night. Beds weren't anchored to any wall structure and moved on the floor..bathroom door wouldn't close completely so lack of privacy there. Overall the stay was less than satisfactory.

Business_and_leisure Family

6/10

Pleasant

07 Sep 2025

Destinee

Staff was super friendly, but the room wasn’t great which I wasn’t expecting much! The bathroom door wouldn’t close all the way, there weren’t any cups or ice buckets or even a bathroom trash can in the room. It was pretty bare. Maybe people steal things? There was a sign posted about having to leave hotel if the fire alarm goes off and sure enough it went off and a guy who stays there said it goes off at least two times a week and no one leaves their room. It’s from people smoking or vaping. But we were only there one night for a concert and it worked for what we needed. We did have trouble getting an Uber back to our hotel though.

Leisure Friends

2/10

Poor

07 Sep 2025

William

missed by a mile

room not at all like showed in picture, bathroom disgusting, one of the worst hotels i’ve ever been in

Friends_and_family Family

4/10

Poor

23 Jul 2025

Heather

Smelled like mold

Business Self

4/10

Poor

23 Jul 2025

Heather

Smelled like mold and cat piss

Business Self

2/10

Poor

15 Jul 2025

Carey

Not great

We stayed in a room that did not look finished and appeared still under construction. I took a shower, and it flooded my room and the room below us. My husband was not able to shower since it wasn't working. The fire alarm went off twice, once in the middle of the night. Other guests informed us that this was common. We also had no trash can in the room.

Partner

8/10

Excellent

21 Jun 2025

Juvon

N/A

2/10

Poor

14 May 2025

Joshua

My door on my room didnt lock the whole 2 weeks i stayed here. I brought it to the front desks attention multiple times and nothing was ever done about it.

Business Self

2/10

Poor

27 Apr 2025

John

Will never stay again!

Bugs in the room. Hole punched in the wall. Toilet would not flush. No water pressure in the shower. No one at desk when I got there to check in, waited 5 minutes on the phone for someone to answer, another 20 minutes for someone to show up.

Friends_and_family Family

2/10

Poor

25 Apr 2025

David

Worst place ever,
Staff will still from your bank card on file,
Police are called there two or three times a week
They constantly change the prices to your room
When i confronted staff about unapproved money taken from my account they started making up lies, when confronting them from the lies, they kicked me out of room an hour later even though it eas paid for the rest of the week without refunding my money

Business

2/10

Poor

25 Mar 2025

Nelson Gontijo Alves De

I chose not to stay

4/10

Poor

19 Mar 2025

James

Would NOT stay again.

Dirty. Bathroom floor, toilet seat had hair stuck to it, holes in wall, didn’t want to sit in the chair.