Name: DoubleTree by Hilton South Bend
Address: 123 N. Dr. Martin Luther King Jr. B, South Bend, 46601, US

10/10

Exceptional

20 Jul 2026

Anabelle Marie

Best cookies

Family_with_children

10/10

Exceptional

19 Jul 2026

Jessica

We arrived very late, 2am and got late check out so didn't use many amenities. Property was lovely, staff helpful. Cleaning crew was VERY LOUD in the morning doing other rooms. Since we had late checkout & privacy tag on tour, that was bothersome.

Family_with_children

2/10

Poor

14 Jul 2026

Donna

Upon check in my covered in dust on every surface. Floor in room, bathroom and shower was so thick with dust and grit, that white socks were fility with grime. Call for cleaning and no came.0n second day shower was not drain propertly. Notice again.
No clean floor or other surface. Just received fresh towels for the day. On day directly talk head of housekeeping. They were to take care of it right way. That was 9am. By 3pm still no service. Later the beds were change and fresh. But not floors and surfaces. Dust and grime still covered everything.

Partner

10/10

Exceptional

13 Jul 2026

Camron

Great bar

Business

6/10

Pleasant

10 Jul 2026

Sifei

Overall the hotel has helpful front desk staff and very convenient parking. However, the room cleanliness is really below the usual standard of DoubleTree (e.g. small pieces of trash on the bathroom floor and stains on the beddings can be easily spotted…).

Friends

2/10

Poor

05 Jul 2026

Henrietta

I can up load pictures so hotel only had running air conditioning in some rooms. The rooms weren’t all clean by 430 afternoon. Felt like a furnace , than I was billed twice for my room. Which I was told my problem by David. My bank stated it would be another charge. Either way I paid twice. I normally stay next door at the Courtyard. Never any issues . Between bad service, management being rude, I was not loud at no point Even waited to the side so no one would here the issue. The only help was guest service Charles. He was helping everyone running up and down floor changing room because they were unclean and no air. Floor felt like you moved in with the Devil because air went down. The room had food boxes not clean out, microwave haven’t been clean, floor weren’t clean and fridge wasn’t clean. I thank Charles for trying but in the end I would not suggest this hotel at all. Go next door.

8/10

Excellent

03 Jul 2026

Jennifer

It was fine once we changed rooms.

Friends

2/10

Poor

30 Jun 2026

Brenda

Filthy dirty hotel. Horrible food.

Partner

8/10

Excellent

21 Jun 2026

Natalie

Rooms were nice. The common area is older. Staff was very nice.

Family

8/10

Excellent

16 Jun 2026

Michael

Great hotel to stay at!! The staff was very friendly

Partner

10/10

Exceptional

11 Jun 2026

Ricardo

The entire staff (front office, room service, maintenance, bar, and breakfast) were of thr utmost!!!

Family_with_children

2/10

Poor

09 Jun 2026

David

Shocked! Really nice room. BUT…lobby under construction, pool out of order, bathroom off the restaurant…out of order, 3 night stay…NO housekeeping, trash piled up, no fresh towels, no coffee, no shower gel, 1 bar/sliver of soap…returned to room 11pm each night following reunion events…went to front desk…no housekeeping at that hour. Took 40 min (after midnite) for a maintenance man to bring pool towels, but no coffee, no soap. I returned to the reception desk after midnite in PJs…at least give me coffee for the morning. Felt like a beggar!! AND…went to front are Silver Level Reward Members. Terrible terrible stay. Such a shame because it was a really nice king room. Perhaps they are short staffed, but when it’s Reunion Weekend…isn’t there something you can do? 3 days? No housekeeping ? In our way to reunion the last day, we: Took our trash to an outside bin. Bought coffee at McDonalds. Bought soap at CVS. Just couldn’t trust that the night receptionist could get a housekeeper to our room before our 11pm return.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Dylan

Great!

Self

2/10

Poor

30 May 2026

Guillermo

The hotel was dirty. The bathroom did not work properly and when we metioned it to the front desk they did nothing to fix the situation. The room was not cleaned any of the days and we where ther for 4 nights. We asked for it to be cleaned and whewre refused.

Friends_and_family Family

2/10

Poor

26 May 2026

Sherika

The breakfast was awful and wasn't worth the cost. The carpets in the hallways and the elevator needed vacuuming. The room floors were dirty, as was the toilet, and the double beds were full-size, making it uncomfortable for two people to sleep in them. It was an unpleasant stay.

Friends_and_family Family

8/10

Excellent

17 May 2026

Kailah

Great accommodations and the staff was very hospitable.

6/10

Pleasant

16 May 2026

Jean-Yves

Location is great but needs some maintenance

Partner

8/10

Excellent

11 May 2026

Steven

Staff was very friendly and accommodating

Self

6/10

Pleasant

11 May 2026

Sarah

When we went the elevators were broke down. It was very hard to climb 7 flights of stairs with a fused foot. They did give us a discount but it caused me a lot of extra pain. The hotel has been under construction for years. We expected it to be done and ready.

Family_with_children

8/10

Excellent

08 May 2026

Molly

When we checked into our room there was a used towel hanging on the back of the bathroom door, hair on the floor of the shower, and used soap in the soap dish. I parked in the back lot and the scanner never worked to let me in the parking lot.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Mark

Great location and staff

Business

6/10

Pleasant

02 May 2026

Douglas

I have stayed at this property for 20 or more years and it has declined significantly in the past two years. I think it needs a full update of decor and infrastructure. It’s unfortunate as it is so well located to the center of south bend. The floor of my room was fake wood that left my bare feet dirty whenever I walked in it. There was a seriously stained toilet bowl, or it was allowed to sit and not cleaned properly. TV was a mess with two remotes and no logical way to use them. I had to call for help twice and almost a third time. The lighting in the room was very dark. Even with the drapes open.

Self

6/10

Pleasant

26 Apr 2026

Brian

The location is awesome if you are going to a Morris Performing arts event or anything downtown. I imagine that’s where the price comes from. Nice hotel and amenities butt the parking ramp only accepts cars and smaller trucks. Overflow parking is onsite for bigger trucks butt not a lot of room. First come first serve. The rooms are much smaller than expected and 2 of the 3 elevators were down. Pain in the butt. Other than that not a bad hotel.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Carina Xochilt

My main issue was that only one of the three elevators was operational, which caused significant frustration and stress, especially when you're lacking sleep from traveling and your only desire is to reach your room and rest, but you're unable to do so because you have to wait for an opportunity to fit into the elevator as everyone is attempting to access their rooms. Also the signature that makes the double tree stand out if the amazing colors that we weren’t offer at registration, when I asked for them they said they had none and they were hopping to have them back In the near future 😳 but I saw some guess on the elevator with cookies. Bummer.

Family_with_children

10/10

Exceptional

21 Apr 2026

Maria

Check-in was a little rough as the lady at the front desk seemed a little flustered with how busy it was. Only had 1 elevator working so it took some time to wait for it. We couldn’t get into our room at first due to the door sticking at the top but we figured it out and was able to get into our room. Stayed for the Luke Combs Concert at ND- overall it was a nice stay and was able to get on the free bus to ND from Century Center.

Partner

10/10

Exceptional

12 Apr 2026

Lisa

Clean room, nice and cool. Front desk was extremely nice and informative. Lots of amenities. Great area.

Friends_and_family Friends

8/10

Excellent

08 Apr 2026

Sarah

Room was great! Staff was great! The didn’t have gluten free cookies available which was a bummer and the pool water was not even 70° it was so cold my kids couldn’t even stay in it. The hotel fines center was great! Great equipment!

Friends_and_family Family

4/10

Poor

03 Apr 2026

H

The 'continental' breakfast costs $18.00. Way too much fir eggs, muffins, bacon and waffles.
The room was noisy. The AC unit ead noisy. Children running up and down the halls yelling and slamming doors. The room looked out over the lobby where people socialized until very late.
Parking costs $15.00 a night. Very low clearance, wet and dirty. A broken water pipe has left puddles.
Repairs are ongoing throughout the building.
The worst experience of my life!

10/10

Exceptional

28 Mar 2026

Harold

Excellent.

6/10

Pleasant

19 Mar 2026

Leah

Under construction, No pool, broken elevator
Just needs some TLC
Staff was amazing

Family

10/10

Exceptional

18 Mar 2026

Jeffrey

It was great!

10/10

Exceptional

15 Mar 2026

Monique

The customer service was good, room Beautiful, the Bed was awesome.Location not too far from everything.

6/10

Pleasant

15 Mar 2026

Charles

Bathroom exhaust fan was nonexistent. Pool out of order. Remodeling hotel some elevators out of order. Room could use a microwave. Chairs incredibly uncomfortable. Bed was good

Partner

6/10

Pleasant

08 Mar 2026

Dana

Comfy bed. Room was dirty, toilet ran constantly, ac/heat vent was extremely loud.

Partner

6/10

Pleasant

06 Mar 2026

Jasmine

If you can, wait until construction is finished. We got there only to find out the pool wasn’t even available for use. Half the hallways are shut down due to construction. It’s literally just a construction zone. There was holes in our sheets. Our toilet broke. This place is a mess.

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Lori

Under construction but very clean staff great

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

WILLETTE

Under construction was annoying. The sound when taking a nap, debris in hallways.

Partner

8/10

Excellent

22 Feb 2026

Daryl

The hotel was beautiful, the lobby, atrium and room. So much potential.
The negatives: construction on the entire 3rd floor; pool closed for maintenance; the restaurant/bar in the atrium were very drafty; we hsd no hot water on the day we arrived.

Partner

8/10

Excellent

22 Feb 2026

Betty

Room was ok, Restaurant was freezing, pool was closed

Partner

8/10

Excellent

22 Feb 2026

kevin

Clean room friendly staff

Self

6/10

Pleasant

18 Feb 2026

Irene

Pool was not open 😒 I was looking foward to a swim . Water could not get hot . Customer sevice at the lobby was great why the 3 stars .

Friends

10/10

Exceptional

16 Feb 2026

Sara

Beautiful room and hotel. Staff were great!

8/10

Excellent

01 Feb 2026

Darryl

No microwave and they were doing construction 🙄. It was so freakin Cold

Business Family

4/10

Poor

30 Jan 2026

WILLIAM

Restaurant area was freezing!! Pool area completely closed. No water at all in Fitness center.

Leisure Partner

4/10

Poor

25 Jan 2026

Shann

No heat in the lobby or atrium, hot water didnt work first day, ice machine broken on our floor 6th.

8/10

Excellent

15 Jan 2026

Patrick

Room was amazing, great view. Baker grill was ok

10/10

Exceptional

14 Jan 2026

Mika

Our room had a beautiful view and the hotel was in a great location. The staff was friendly. We had a really great stay!

Leisure Partner

8/10

Excellent

07 Jan 2026

John

Everything was nice except for the resturant part because there was no heat so we had to somewhere else but besides that and the pool being closed its a 10/10 hotel really nice for a getaway trip.

Leisure Family

2/10

Poor

04 Jan 2026

Charles

The first room I got lost water pressure the first night, so we had to change rooms at 2:00 am. The second room wasn't nearly as nice as the first, and only had hot water sometimes. There was no mention, nor any sign of continental breakfast. 5 out of 5 I would not recommend. The staff did their best. The facility appears to be well kept, however it is sub-par at best.

Partner

10/10

Exceptional

03 Jan 2026

Matthew

Nice room

Leisure

10/10

Exceptional

01 Jan 2026

KATHY

The breakfast buffet was great and clean and abundant. Food was bit cold....but the atrium is freezing. Awevice was great

2/10

Poor

29 Dec 2025

Artem and Alexandra

I forgot my purse at home , the didnt let me in,even my room was paid for and I showed the confirmation number on my phone to the receptionist. Ì had to drive back to Chicago at night.
I have similar situation at another hotel. And I was able to stay without any questions.
Pool didnt work as well.

Leisure Family

8/10

Excellent

28 Dec 2025

Cathy

The bar was not open when it said it should have been. The Starbuck’s closed at 4pm even though electronic signs throughout said 6pm. The pool was closed but strangely located right at the entrance. Signage from the parking garage to lobby is very lacking. I noticed multiple people just as confused as we had been.

Leisure Partner

4/10

Poor

27 Dec 2025

Dave

2) I booked a room with a king bed, but was initially set up in a room with 2 full beds and had to be moved.
2) Ate dinner at the hotel restaurant. My order was mishandled taking a long time to come out and wrong side was given.
3) no hot water in the morning for my shower.

6/10

Pleasant

27 Dec 2025

Alexandria

The shower took 15+ minutes to get hot. I actually thought it would never warm up. The shower also leaked water all over the floor with both doors closed. Other than that the front desk was really nice and the view from the room was great.

Self

10/10

Exceptional

17 Dec 2025

Hector

This is the second time staying at doubletree it fit all our needs and we felt safe and secure we will keep doubletree at the top of our list

8/10

Excellent

15 Dec 2025

Harold

The room was absolutely amazing, the view was breathtaking, and the atmosphere within the entire hotel made it feel as if it were a city within the city. Absolutely amazing! I wish there were a free continental breakfast as well, and a bathtub shower combo instead of a shower with a door that kept opening, but otherwise a phenomenal experience! May consider checking in again!

Leisure Self

6/10

Pleasant

14 Dec 2025

Mark

Room was nice. Fridge wasn't cold when we arrived, and the food we had intended to store spoiled. Ice maker was broken on our floor.

Shower was not cleaned well. Water/soap spots on the glass doors. Dead bug on the floor of the shower. Poor quality shower head.

Had to pay additional $15 for parking garage that wasn't even secured. Anyone could have parked there without paying.

Business_and_leisure Partner

10/10

Exceptional

14 Dec 2025

Theresa

The room was sptless and the staff excellent

10/10

Exceptional

13 Dec 2025

Sara

Staff was friendly and welcoming, including the cleaning crew! The rooms were clean and enough space for our stay.
Starbucks on site was a plus!

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Ole

yes no room servive on 2nd day

4/10

Poor

07 Dec 2025

Michele

No parking at the hotel, had to park in a parking garage a couple blocks away. Toilet did not flush all the time had to flush it several times to get it to flush. Tv kept freezing up. Took forever to get hot water in the shower. Very loud doors and people in the hallway- they weren’t being loud- it just was loud not very sound proof. The view was absolutely stunning- snow falling and the Golden Dome in the horizon was beautiful.

Partner

2/10

Poor

06 Dec 2025

Kimberly

Room sheets had not been changed. Pool so cold you cant swim and the jets had not been on. 12 checkin advertised not valid its 3. Kid running wild no supervision.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

James

Clean rooms, easy access to all needs, employees super friendly and helpful.

Business

10/10

Exceptional

01 Dec 2025

Joe

Hotel is always super clean and quiet.

Business Family

8/10

Excellent

30 Nov 2025

Courtney

Staff was amazing! The heat in the lobby and common areas was not working and it was unbearable. Starbucks also was closed for maintenance- which was highly inconvenient. I cannot say enough about the staff- all were friendly and as accommodating as possible.

Leisure Family

10/10

Exceptional

26 Nov 2025

Michael

Yes and great service

10/10

Exceptional

25 Nov 2025

JAMES

Breakfast buffet was disappointing

Leisure Self

10/10

Exceptional

24 Nov 2025

Kathleen

Outstanding front desk staff! They went above and beyond to make sure we had everything we needed - including a text to see if there was anything else they could do for us! Absolutely fantastic people all over the hotel. We will definitely be back!

Leisure Family

10/10

Exceptional

23 Nov 2025

Juana

The staff was not only professional but very attentive and very polite :)

Leisure

4/10

Poor

23 Nov 2025

Molly

Outdated rooms and bathrooms.

Leisure Family

4/10

Poor

23 Nov 2025

Christopher

Just was mediocre

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

John

All was good

6/10

Pleasant

17 Nov 2025

MTF

Dirty rooms

8/10

Excellent

15 Nov 2025

Tyler

Rooms are nice and clean… lobby had a weird odor smelled like water damage

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Mark

Very clean room

Friends_and_family Friends

4/10

Poor

13 Nov 2025

Andrea

Beds were not made, towels were not replaced. Called front desk and were told it was supposed to be done and would be but never was on any day of our stay.

Leisure Family

8/10

Excellent

12 Nov 2025

john

Staff was excellent

Business_and_leisure Self

10/10

Exceptional

10 Nov 2025

Gary

Great Rooms! Clean Rooms

10/10

Exceptional

09 Nov 2025

Heidi

The staff are very helpful!!! The location was great for visiting Notre Dame and St. Mary’s

Leisure Family_with_children

10/10

Exceptional

02 Nov 2025

Tina

Great

10/10

Exceptional

30 Oct 2025

Jake

Hotel staff was friendly. I had a room on 4th floor and it was comfortable and clean and quiet. There was a leak in the shower stall and the bathroom floor was almost flooded. It was chilly in the room and when I turned on the heater it smelled like diesel exhaust and made me dizzy so I turned it off.

Leisure Self

4/10

Poor

26 Oct 2025

Marjorie

Receptionist at front desk was hardly welcoming. Refrigerator in room did not work. Outside the room and all of the common areas, including dining area, were freezing cold with blowing air. When I say cold, like between a refrigerator and freezer cold.
The best part was the breakfast buffet and the nice hostess. I remember years ago this place was a Marriott. What a disappointment.

Partner

4/10

Poor

24 Oct 2025

Tiffany

The first room was filthy, the second room was better although it was still not as clean as I felt it should have been. The hotel was not very clean either. The floors in the halls need vacuuming. The breakfast was warm ish and way overpriced. 18 bucks to eat what you get at other hotels for free. It was basically eating in a freezer staff members even wearing winter coats inside. The desk staff was good but the hotel isn’t. I’ve stayed at many Marriotts and have never been more disappointed.

Business

10/10

Exceptional

22 Oct 2025

Thomas

A Nice Hotel

We stayed at the South Bend Doubletree during football weekend at Notre Dame. The hotel has been freshly remodeled and was extremely convenient with its proximity to the University of Notre Dame. Special recognition to Randall and Brandon at the front desk. Their customer care and patience were outstanding. They are the reason our stay was excellent. The employees who work at the Starbucks in the lobby also did a fantastic job. As expected, following a football game on a Saturday, neighboring rooms could be louder than normal, with fans relaxing after the game.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Timothy

Greatbstaff

4/10

Poor

20 Oct 2025

Alessia

The ironing board was left out and the pillows were messed up on the bed like it had been slept on. I checked in at midnight and was too tired to complain. Disappointing especially for $800 for the night.

Leisure Friends

6/10

Pleasant

20 Oct 2025

Michelle

Room was OK but the fitness center needs a major renovation- smelled as if a homeless person was living there for weeks.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Ronnie

Staff was most helpful from cleaning help to desk administrators

10/10

Exceptional

17 Oct 2025

eda

Was wonderful!

6/10

Pleasant

16 Oct 2025

Michael

Hotel is in a fine location. Rooms are standard but a bit run down.

8/10

Excellent

16 Oct 2025

Janis

Nice staff

10/10

Exceptional

15 Oct 2025

Raymond

No comment.

Leisure Family_with_children

10/10

Exceptional

14 Oct 2025

Michael

Nice

10/10

Exceptional

14 Oct 2025

Curtis

One of the best hotel I ever been to so far I will definitely be back

Business_and_leisure Self

6/10

Pleasant

13 Oct 2025

Jessica

The Staff at the Hotel were awesome and I would give them 5 stars for friendliness and being helpful. The hotel itself though needs some major improvements starting with the off putting smell that permeated throughout the hotel. I’m not sure what it was from possibly the indoor pool? But it was fowl. Also, in my from the tv remote did not work I had to point it at the side of the wall to get it turned on.

Leisure

10/10

Exceptional

12 Oct 2025

Tara

Hotel staff were great! Very friendly and helpful. The only thing I wasn’t pleased with was $18 breakfast buffet that was not worth the price. It’s the same food you get at hotels offering free breakfast. The hotel was clean, my overall experience was great! I would definitely stay there again

Leisure Family

8/10

Excellent

12 Oct 2025

Paul

Great staff. Especially Randall at Front Desk. Extremely friendly & helpful

Leisure Friends

10/10

Exceptional

12 Oct 2025

Anthony

Clean. Central location. The staff are amazing and friendly. I would recommend this establishment to Family and Friends. I will be back.

Leisure Family

6/10

Pleasant

10 Oct 2025

Rick

I don’t have an issue with hotel rooms being more expensive on game day but $900 per night should come with a ceiling that doesn’t leak and then cave in on you. Ridiculous! Even worse, I was told someone would contact me to discuss a discount. It’s been a week and still nothing but crickets. Stay somewhere else!