Name: Fairfield Inn Suites South Bend Mishawaka
Address: 425 West University Drive, Granger, 46545, US

2/10

Poor

01 Sep 2025

Dex

Fairfield Inn did not have our reservation when we arrived. Furthermore, they said they do not accept third-party reservations, and had a sign in front on the desk that said that. Fortunately, the hotels.com people arrange for another hotel, the Bayport, in Mishawaka, that was very good, and the people were very accommodating there. You need to take this Fairfield in off your list

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Dennis

The front desk staff needs more training on customer care management and they need to be familiar with their system!

Leisure Friends

2/10

Poor

10 Aug 2025

Chad

Hotel refused reservation said they won’t get paid and they don’t take any 3rd party reservations. So we had to go somewhere else, it was late, and we couldn’t win with the front desk.

Friends_and_family Family

2/10

Poor

21 Jul 2025

Ross

Dont bother

Brutal. Rude manager Leslie not willing to even attempt to accommodate guests in any way. No house keeping for 4 days after a number of requests. “Breakfast” was a joke even non existent…biscuits and bacon one morning. Eggs when they tried were discusting. Don’t bother going here. Overpriced one star hotel. I can’t believe this is a Marriott property. So poorly ran by rude staff.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Tammi

The property itself was good, but we were told because we booked through a third-party site they required a $100 deposit. We paid it and usually when staying in hotels I see the deposit returned within a couple days. It took three weeks, three calls to the hotel and two calls to Marriot corporate to get it refunded. The staff at the hotel kept telling me she was going to do it and call me back, she never called back. One day after I spoke with Marriot Customer Service it was refunded in my bank account. I feel like they hope people will just forget about it and they keep the money.

Leisure Family

2/10

Poor

13 Jul 2025

Robert

Fairfield didn't live up to its promise. No eggs for breakfast. The place is a disgrace to the Marriot brother's name. The place is undercapitalized.

Business Self

2/10

Poor

11 Jul 2025

Capucine

Not a hotel that lives up to the Marriott name

So many challenges with the hotel. The management tried to remedy each problem so I tried to look past the issue. However, a day after we returned home my wife and I experienced bed bug bites!!!!!!! Holy smokes! Have been itching for days. Went make and took a deeper look at the reviews and learned that many other guests also mentioned getting bed bugs after their stay. With that, we won’t need to stay here again; so many other experiences are simply NOT the Marriott way, but hard stop at bed bugs. This hotel needs an ENTIRE overhaul and remodel if ever to succeed. Do NOT be lured by the convenience, great rate or the fact that this is a Marriott property—-if you book here you will be disappointed on so many levels.

Business

6/10

Pleasant

10 Jul 2025

Deanna

The staff were terrific! Excellent customer service.
The linens & such were clean. The breakfast area was well kept, though we ended up eating out after looking over the 'buffet'.

The hotel itself needs a lot of work. Peeling wallpaper everywhere! The elevator is quite dirty. Mold in our room's bathroom on the wall & ceiling. Toilet seat was wobbly. The sidewalk entry into the building, as well as the exterior are cracked & crumbling. After seeing all that we were not even going to try the pool.

Overall, it was an ok stay for the price. But, I wouldn't likely stay here again.

Partner

6/10

Pleasant

07 Jul 2025

Viki

The staff was nice and professional. The first room they gave us was clean but the air conditioner made a loud clanking sound so they were nice and found us another room, the second room looked clean but it had a strange odor. The whole property is in desperate need of updating.

Leisure Family

2/10

Poor

01 Jul 2025

Matt

Property is a bit rundown but the room was OK.

Biggest problem was that they do not accept reservations through Expedia even though the property is on the Expedia site. Do not reserve a room here through Expedia!!!

Business Family

4/10

Poor

01 Jul 2025

Elizabeth

Reservation was canceled

Family

2/10

Poor

30 Jun 2025

Susana

Disappointing experience with HOTELS.com

I was not able to stay because the hotel said my reservation was canceled by you (Hotels/Expedia) Your rep said it was not and then you claim trying to get a refund but I did not get anything back.
I don’t think I can use your website or recommend it since this experience was very difficult and disappointing.

Partner

8/10

Excellent

24 Jun 2025

Courtney

kind staff, no issues with checking in/ checking out.
however, the batteries in the TV remote were dead so I tried calling 3-4 times about getting them replaced & was told that the employee can't leave the desk to bring them to me, no biggie I went & got them.
when I went to take a shower there was no shampoo or body wash in the shower, of course I discovered this when I was already in the process of my shower & if the employee can't leave the desk... that was a much bigger inconvenience.
there was a very large mustard stain on the comforter, the toilet seat was not properly tightened so it moved every time you sat down & the once flushed the toilet- you could hear the water run very loudly, all night long.

Leisure Family_with_children

6/10

Pleasant

21 Jun 2025

Kira

King bed was a queen and accessible room was NOT accessible for a wheelchair user

Leisure Family

10/10

Exceptional

20 Jun 2025

sara

Really nice clean and safe rooms with comfortable beds. Staff was very helpful and nice. Good breakfast

Leisure Family

10/10

Exceptional

19 Jun 2025

Steven

Nice clean and quiet hotel

Business

8/10

Excellent

19 Jun 2025

Susan

Power outage had tv and cable screwed up. No one’s fault there. The first room I was checked into had not been serviced by Housekeeping. Stripped bed, sheets on the floor etc. 2nd try work out fine.

10/10

Exceptional

17 Jun 2025

JOSEPH

Very cle

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Ben

A good place after a long journey.

10/10

Exceptional

14 Jun 2025

Mona

Price

Leisure

8/10

Excellent

11 Jun 2025

Melissa Rae

All of the staff at this location were so nice. They always greeted us when we left and arrived. The property was in a good location and was clean and comfortable. I did have an issue during my stay. Every day we had to have our key reprogrammed because it didn’t work. On the second night I got a knock on my door and it was the lady that checked me in. She said that she was just checking the room because it said VACANT on their list. I thought it was handled. Then on the day we were checking out I was in the shower and my husband was changing. Thankfully, I had the latch on the door because a staff member just used the key to open it, because it was listed as VACANT. OK, whatever no big deal, we are leaving anyway. Then, 20 minutes later, someone from the housekeeping staff tried to open the door AGAIN! Nobody tried to knock first, just tried to come right in. I went down and asked and they said it was because we were meant to be in room 214 and not 314. It is an honest mistake, but after 4 nights I feel like it could have been resolved. So that was unfortunate, but other than that, it was a great stay.

Leisure Partner

4/10

Poor

06 Jun 2025

Jamie

The room was not fully cleaned. Pillows did not have pillow cases on them, the bathroom wasn’t cleaned properly and the floor was sticky and there were no towels.

Business_and_leisure Family_with_children

10/10

Exceptional

27 May 2025

Valerie

Staff i dealt with was very friendly and helpful. The whole stay was pleasant

Leisure Self

10/10

Exceptional

23 May 2025

Susan

Staff was friendly. Room clean and comfortable. Good breakfast. Good value for the money.

Leisure Family

8/10

Excellent

17 May 2025

James

Good value and friendly staff

The man who checked us in was great and super friendly and helpful. Room was clean, a little dated but most places are after having hundreds of guests stay there. Breakfast was your typical free hotel breakfast. Bed wasn’t the most comfortable one I’ve had and the air conditioning wasn’t great in our room, but it worked well enough that we didn’t feel the need to request maintenance. Overall it was a good stay and good value for what we paid.

Partner

2/10

Poor

12 May 2025

NEWTON

We confirmed a king size bed at this hotel through Travelocity. However, when we checked in, the hotel said they did not have a king size room available for us because we booked through Travelocity. We would never have booked at this hotel if we knew they did not have a king size room available.

Business_and_leisure Family

8/10

Excellent

11 May 2025

Lori

Shower curtain smelled moldy. Stains on the ceiling. I appreciate they upgraded us to an adjoining room since they didn’t have a room big enough for us. Pool was small. Lighting was poor in the bathroom.

Leisure Family

10/10

Exceptional

05 May 2025

Dorothy

I just told you it was safe, quite and had a great staff.

10/10

Exceptional

29 Apr 2025

Robert

Quite possibly one of the best hotel experiences I've had in years and I travel frequently. The place is amazing. It's in a great location, and the staff are overwhelmingly nice.

Leisure Family

8/10

Excellent

29 Apr 2025

Harriet

Good

10/10

Exceptional

23 Apr 2025

Lynne

Clean and lots of parking

8/10

Excellent

15 Apr 2025

Haroldo

Almost 100 percent

Our room was missing the \"Do not disturb\" sign. Also missed were the beds when the room was cleaned. Otherwise, excellent service and very nice staff!

Friends_and_family Family

8/10

Excellent

11 Apr 2025

Susan

Was a good place to stop on our way.

8/10

Excellent

06 Apr 2025

Warren

Accessible from the highway

6/10

Pleasant

30 Mar 2025

Tracy

Room was small but it was clean

Leisure Family

4/10

Poor

23 Mar 2025

Vanity

Room had a weird odor kind of a musty pet smell. The pull out couch surface was filthy. Blood and dirt stains. Bed sheets also had small blood stain. Hand towels had yellow staining. Shower and floor in front of tub could use a better cleaning. Room wasn’t terrible but a deep clean would absolutely help!

6/10

Pleasant

17 Mar 2025

Stephen

I've stayed here multiple times, this was the worst by far. Noisy (hockey tournament for children), terrible room, and just not a fun experience. But only this once, so hopefully better next time.

Business Self

10/10

Exceptional

12 Mar 2025

Deandre

Bed very comfortable and great pool they have and breakfast was good

2/10

Poor

10 Nov 2024

Ana

The worst hotel I have ever been to. I will never go back. Terrible. It doesn't have a laundry room like it says. I had to wait more than 15 minutes for breakfast because the egg was gone and they didn't put it back... and in the coffee maker in the room there were animal nests. Also, the service when you arrive from the woman in front of the hotel is terrible. I will never go back, don't rent it.

Business Family

8/10

Excellent

13 Aug 2024

matt

Never judge a book by its cover, the outside was kind of old and scary, the lobby was updated and newer and so weren't the rooms but the hallways and pool area were very dingy, and what turned us to this property was the jacuzzi because we are driving from New Hampshire to Colorado was out of service. Not happy at all.

Leisure Family

4/10

Poor

28 Jul 2024

Margaret

We arrived and there were no towels in the room then we open up the sofa bed no linens we also had to ask for pillows and pillow cases. The sofa bed was very uncomfortable and needs to be replaced imo. It would really not be suited to adults sleeping in it. I expected better when paying for an executive suite.

10/10

Exceptional

05 Jul 2024

Steven

Great

Friends_and_family Family

6/10

Pleasant

30 Jun 2024

Jennifer

A little outdated and run down but clean and friendly employees.

Leisure Partner

10/10

Exceptional

12 Jun 2024

Robert

Worth a try

Nice hotel- older, well maintained, great customer service

Business

10/10

Exceptional

10 Jun 2024

Emily

Mishawaka Fairfield

Quick easy and convenient! Clean and spacious room with a no hassle stay

Friends_and_family Family

10/10

Exceptional

27 Apr 2024

Rita

Ok

10/10

Exceptional

13 Apr 2024

Nancy

Very clean and super nice staff!

Leisure Family

10/10

Exceptional

13 Mar 2024

Rose

Great stay

8/10

Excellent

12 Mar 2024

Nancy

Location is great, it is in a good shopping area, plenty of restaurants.

Business_and_leisure Family

4/10

Poor

04 Mar 2024

osama

Mold on the bathroom ceiling. water damage in bathroom walls. 2 ladies sat at the entrance of the breakfast area to harass people who took food out (good luck if you like to eat breakfast in your bedroom) \"All food has to be consumed in the breakfast area\" signs all over the place.

Leisure Family

10/10

Exceptional

24 Feb 2024

Jim

Good Stay

6/10

Pleasant

21 Feb 2024

Verified traveler

The check in employee on 2/20/24 was very kind, attentive and very helpful! The continental breakfast lady was RUDE! She sat at a table in front of the TV ignoring me when I asked what was in the silver skillet that was closed, I didn’t know if I could open it or she was in the process of cooking something. When she did finally give me the time of day she made a hand motion that I was bothering her. A few minutes later I asked if one of the coffee carafes were decaf, she said she’d make some decaf if I wanted it, twenty minutes later still no decaf made while she sat watching TV. She then finally made it I waited smitten minutes and never told me it was ready, my husband said he thinks she brought it out, the large coffee thermos wasn’t put together, I couldn’t draw the coffee out, at this time she was sitting in a different chair with her back to the counters, the desk clerk was facing the counter, I said to her something is wrong with the thermos, she ignored me and said to her coworker, the desk clerk, something about me needing help with the coffee, he hit up to help me. By this time I had to go back to my room and was walking out with a yogurt, she told the desk clerk I was taking food out of the area, he told me to put it back, that I couldn’t take food out of the area, then she said under her breath, there’s sign’s everywhere….very rude!!!!! Not sure why I couldn’t take a yogurt out when they sell chips and pop and found remnants of that all over the hotel floors.

Friends_and_family Family

10/10

Exceptional

09 Feb 2024

Mary

Clean clean room. Great price

Leisure Partner

10/10

Exceptional

01 Dec 2023

Therese

Staff is good. Have stayed here several times on Way to Wisconsin

Leisure Partner

2/10

Poor

12 Nov 2023

Verified traveler

Nobody on site to check me in upon arrival

I booked a same-day reservation for my cross-country drive, and although the website for this hotel says 24 hours, there was nobody at the front desk to greet me upon arrival, and the after-hours number listed on the front door went straight to voicemail when dialed. I waited 30 minutes in front of the property, as the entrance door was locked due to it being after hours, but nobody showed up. I attempted to call every number listed for the hotel during that time, but the hotel line rang and rang, and the after-hours number went straight to voicemail every single time. I was unable to even get inside the lobby to wait for an employee to show up, and it was getting later and later into the night, so I was forced to give up and go to a different hotel nearby. I did receive a call back from the after-hours number an hour later, but I was already asleep at a different hotel by that time.

Self

6/10

Pleasant

06 Oct 2023

Lori

Have stayed at many Fairfield Nn and suites. Checked into room….someone had been sleeping in bed! 😳
Went to front desk…got a new room. Just a stop in our journey….slept…ate breakfast and left. The place needs some TLC!

Partner

2/10

Poor

27 Jul 2023

Allison

Widows fogged up as drove up. Reception area small and over crowded. Was put in the middle of families with children competing in a sport near by. The families allowed to over run the Inn all in the hallways up and down looking at things on doors hanging out in small hallway and outside our room. Also over crowding in small pool. Hot tub not functioning. Odor in our room.

Leisure Partner

4/10

Poor

23 Jul 2023

kim

When you book for 3 nights, there should be 3 washcloths and 3 coffee packets. There were 2 and I had to find someone to get more, and the desk seemed to only be staffed until late afternoon. They were nice enough when they looked up from their phones.
Ants in the room, trash in the parking lot, un-trimmed tree branches scraped my car, toilet had gross stain inside the bowl.
It was quiet enough, decent mattress, good fridge.
Will not stay here again.

Business_and_leisure Self

10/10

Exceptional

22 Jul 2023

Katherine

The staff was very helpful and friendly would stay there again

Friends_and_family Family

6/10

Pleasant

08 Jul 2023

Linda

Clean but Not Great

The room was clean and spacious, but unfortunately we didnt sleep well. Our refrigerator and AC unit were not functioning. When we arrived the AC was set to 60, but the room was very warm and humid, and stayed that way our whole stay. The hotel was fully booked, so we couldn't switch rooms. Our blackout curtains only covered half of the window, so all of the light from the parking lot came through, making our room very bright all night. Those issues combined with a lack of noise barrier made for a sleepless night. We could hear everything above and beside us.

The staff was friendly, and the hotel was clean, but it wasn't the best night's sleep. We will not stay here again.

Friends_and_family Family

6/10

Pleasant

06 Jul 2023

Renee

But run down but could see they had replaced carpet. The room kinda had an old smell and the amenities were lacking- no hand soap or tissues

Leisure Family

8/10

Excellent

02 Jul 2023

Philip

One night stay/d a y tripping

Pool not working or available..laundry not working..
Did get in a small workout in..no gym towels available..
Great check in staff with good humor and food and casino recommendations.

6/10

Pleasant

29 May 2023

Susan

Ok

Staff VERY friendly and attentive. The elevator is super old - inspection expired earlier this month and seems “sketchy”. Hallways are dark and outdated. The room was fine, but creaky floors.

Friends_and_family Family

10/10

Exceptional

24 May 2023

Janet

The staff was exceptional ! Accommodating the various needs of 7 people !

Leisure Family

8/10

Excellent

20 Apr 2023

Carol

Very friendly staff

Leisure Self

10/10

Exceptional

15 Apr 2023

Victoria

The staff was exceptional! The room was very nice and clean! Loved this hotel!

Leisure Family

2/10

Poor

27 Mar 2023

Jennifer

DOUBLE CHARGED

We booked our stay through expedia. The front desk clerk charged my credit card TWICE!! It led to an overdraft fee from my bank! I called the 800 number and they apologized and said that I would get the money back, however that does not recoop the over draft charge from my bank!! This is very upsetting.

Friends_and_family Family

10/10

Exceptional

15 Jan 2023

David

The pool water temp was very nice, warmer than most hotels. Hot tub was out of order but pool temp made up for that. Bathroom light needed to be replaced but I’m sure that will be taken care of

Leisure Family

4/10

Poor

03 Nov 2022

Jim

Very disappointing the hot tub was out of order. No mention of it on the site. Looked like it had been down for awhile. There was a distinct mildew odor in our room. Did a search for a hotel specifically with a whirlpool hot tub. Didn't seem like hotel that should get 4.1 star rating.

8/10

Excellent

22 Oct 2022

Shameka

It was clean and located close to everything. I didn't like that the receptionist \"mistakenly\" gave another guest a key to my room. She told him the wrong room number. He walked in as we were in the bed. The manager did compensate us but that was a very scary situation.

Leisure Partner

8/10

Excellent

08 Oct 2022

Anthony

Friendly staff member - near Whole Foods

Business

10/10

Exceptional

26 Sep 2022

Kiara

It was very nice & clean.

Friends_and_family Family

4/10

Poor

26 Sep 2022

Cassie

We prepaid for the room.
Upon entering the room we experienced an overwhelming smell of urine. We went to the front desk, and they had no more room available. We had to go stay at another hotel. We are trying to get a refund at this time.

Business

8/10

Excellent

30 Aug 2022

marguerite

The wallpaper was peeling on the third floor.

Leisure Self

10/10

Exceptional

22 Aug 2022

Patric

Friendly night staff. Gentleman was quite helpful

Business Self

10/10

Exceptional

15 Aug 2022

Cheryl

Nice area close to shopping and restaurants. Friendly staff- good breakfast included

Leisure Family

6/10

Pleasant

09 Aug 2022

Deborah

Ok, I was disappointed. It did not meet my expectations. I’m picky I like things super clean! We stayed 4 nites total! No, none, zero housekeeping! They informed us during check in that they’re wouldn’t be any cleaning…. If u needed towels just stop by the front desk…. Well, we managed ok but I do think the motels/hotels are using the “Covid” crap as a excuse for no housekeeping. The breakfast was good 😋 The pool 🏊‍♀️ was closed. Scheduled to open the next day but, never did at all. The bathrooms were smelly (like pee) they were dated with wallpaper peeling…. (Who puts wallpaper in the bathrooms anyway!) We we’re down to one roll of toilet paper when we left ( again no housekeeping) Huge stain on the curtains when u closed them at nite. No toothpaste, no makeup remover packets….. it was just average of below. We booked with Expedia and the reviews were all so good with a 4 1/2 star ⭐️ But if u go to the website it’s a 2 star hotel! I like at least a 3 star ⭐️ or above! I guess u get what u pay for. But it was misleading! We won’t stay again at this place, would NOT recommend to anyone unless you’re ok with mediocre. That’s my 2 cents! I do plan to let Expedia know of their deceit.

Leisure Family

10/10

Exceptional

31 Jul 2022

Shannon

Good place to stay!

Clean hotel and great customer service. Zero issues!

Business

10/10

Exceptional

26 Jul 2022

Verified traveler

The room was a nice size (king suite) and the bed was comfortable. The front desk and breakfast staff were very cordial, and the breakfast was very good.

Friends_and_family Family

10/10

Exceptional

12 Jun 2022

Gloria

Staff was friendly and professional. Check in was quick and seamless. All promised amenities were functional.

Leisure Partner

8/10

Excellent

11 Jun 2022

Yin

The front desk was not staffed when we arrived in late afternoon, we waited and said hello several times but no one showed up. I knocked on the manager’s door and a woman came out to check us in. Later I wanted another blanket as it’s cold at night, no one was at the front desk to serve customers. I never had this experience with Marriott hotels.

Leisure Family

10/10

Exceptional

01 Apr 2022

Marie A

Very nice place to stay. Nice location

Leisure Family

10/10

Exceptional

27 Mar 2022

Sumana

Our stay was very comfortable and exceeded expectations. We were concerned by some negative reviews. However, the room was clean, bed was comfortable, breakfast was great and hotel staff were extremely polite and helpful.

Leisure Family

10/10

Exceptional

03 Mar 2022

Ella

Very nice and wonderful beds!

Leisure Family_with_children

8/10

Excellent

16 Jan 2022

Thomas

The young man at the front desk was spectacular. We liked our first day so much we came back the next night on our return to stay with them.

Business_and_leisure Family

10/10

Exceptional

31 Dec 2021

Michelle

Very helpful staff! Very accommodating for our large sports group. Water heater went out during our stay and fixed fast without interrupting our stay.

Business Family

8/10

Excellent

31 Dec 2021

sharolyn

The bedside table had not been cleaned. Looked like someone spilled a drink on it. Needed a wet cloth to clean off whatever was left on top.

Leisure Family

10/10

Exceptional

08 Oct 2021

Julie

Would stay again

Great stay. Would stay here again. Staff was super friendly!

Partner

2/10

Poor

08 Sep 2021

Timothy

Problems with the elevator. Got on the elevator and once we got close to our floor to elevator started shaking violently. I thought we were about to plummet back to the first floor. It was so bad we decided to immediately go back to the desk but this time we went do the stairwell.

Leisure Family

4/10

Poor

29 Aug 2021

James

Despite signs indicating that masks are required in common areas, none of the staff wore masks. That included the two employees doing morning food prep, one of whom had a bad smokers cough and was not covering their cough. They also kept their small-breed dog in the lobby.

The room had only one small hand soap and no soap/gel/shampoo for the shower. The tub was dirty.

I realize this is a lesser brand hotel for Marriott, but it underperformed low expectations.

Leisure Family

4/10

Poor

25 Aug 2021

Nels

Pictures are deceiving.

Business Family

4/10

Poor

25 Aug 2021

Michael

Huge disappointment!

To be fair covid and the resulting labor shortages have made things difficult, but this hotel is simply lousy. Our first room showed clear signs of not being well cleaned and our replacement room wasn't much better. There are far better choices near this property and I have to believe any of them are better!

Friends_and_family Family

2/10

Poor

06 Aug 2021

Verified traveler

Filthy, rundown and in need of a remodel

Leisure Family

2/10

Poor

27 Jul 2021

Verified traveler

The pool was closed and under construction.
There were no towels in my room and none available.
The phone in my room didn't work.
If i had been told any of this it may have helped.
I packed up and left.

Leisure Family

6/10

Pleasant

26 Jul 2021

Jeremy

Very nice staff but we had no towels in are room called for them never brought no shampoo in the room breakfast was not ready I was told that was do to manager not showing up to set up hot breakfast. I understand good help is hard to find right now other wise this would be unacceptable. I was told we could swim and we get there and the pool was being renovated.

Friends_and_family Family

2/10

Poor

25 Jul 2021

Verified traveler

Was assigned a room with bed unmade. Old bedding in a ball on bed.thought i might make my bed myself no towels in 1 room. No coffee No tea at breakfast. Limited breakfast selection.Staff never around.Room not really cleanedand more

Leisure Family

10/10

Exceptional

25 Jul 2021

Verified traveler

Small but clean Hotel right by the mall. Super comfortable after a long day of soccer for my boys.

Leisure Family_with_children

10/10

Exceptional

24 Jul 2021

Verified traveler

worst breakfast in any fairfield we stayed at

Leisure Partner

4/10

Poor

20 Jul 2021

Verified traveler

There were no towels in the room and very little toilet paper when we checked in around 2pm. We told them about it when we left about 2:30. Still no towels and toilet paper when we returned at 11:30pm.

Leisure

2/10

Poor

20 Jul 2021

Verified traveler

Check in was fast and easy. Breakfast was hot and ready to go. Rooms were ok need some update. Bad experience…hotel property ran out of toilet paper and Kleenex. No towels on a Saturday morning they gave us hand towels to shower with at 1115am!! Hotel staff ran over to their sister property next door to bring us some toilet paper mind you it was a used roll. No manager or supervisor on staff over the weekend. Target was right down the street you would think they would have ran to get rolls of toilet paper for the hotel. The staff had very very casual clothes on besides one gentleman who it was this 3rd day on the job he was dressed to work the front desk but was also in shock over what what going on. Couldn’t use the pool it was drained and it was under construction (heard for several months now). Also tried to do a load of my sons uniform for his next day of games but someone who has been living there for over a year had the 1 machine taken up. Told me to come back in about 40 minutes which would have been after 10pm to start my load, and she would pick up after me…So didn’t do that either.
If I would have paid $60 a night for a room at a 2 star property ok you get what you pay for but we paid over $300 for 2 nights and this is what we get. I know everyone is struggling to get things back to normal and have limited staff help but come on. This is a hotel where you have people staying who need amenities. I would not book this hotel again.

Leisure Family