Name: Grand Elevation Hotel
Address: House 128 G6 G7 G8 St Sothearos Tonle Basac Charmk, Phnom Penh, 12010, KH

10/10

Exceptional

17 Nov 2024

FAM

staff are friendly

Business_and_leisure Self

10/10

Exceptional

31 Oct 2024

chenda

Great service

10/10

Exceptional

10 Oct 2024

Losever

Very clean and good location, the breakfast and staff very good

Business_and_leisure Partner

6/10

Pleasant

28 Jul 2024

Andrew

Dated and noisy

Staying there for s nightsvin one ofcthe rooms facing the road. It was noisy and basic. The TV didn't work and the shower was poor, but at least hot. The whole place is tired and dated. Good location for Bassac Lane area, friendly staff. Didn't yry the food.

Self

4/10

Poor

25 May 2024

Muhammad

Reception are non cooperative
Beeakfast mot upto standard

Business Self

6/10

Pleasant

27 Nov 2023

chansophan

When we arrived it was good but the morning there was not even enough food for my group of people. I paid extra money for breakfast but when we got there at 7:30 a few people got food and some didn’t due to no more food left. Later on that day we had some confusion about our keys so we ask them to unlock our doors until we can figure out if we had mistakenly left the keys in the room and the staff automatically as us to pay extra for a key. The following day some of our group was asked if we paid for breakfast not in such a nicely manner. There’s a female staff that just stands there not saying hi nor even help when we go down for breakfast no use of having someone without any people skills. We stayed there for a few days and booked 3 rooms I wouldn’t recommend this place to anyone else.

Leisure Family

10/10

Exceptional

10 Mar 2023

Elijah James

5 Star Staff.

The staff at this hotel are some of the kindest individuals I’ve met in the industry. Breakfast is buffet style and has a good variety of options. One of the best mattresses I’ve slept on in SE Asia.

Self

8/10

Excellent

06 Mar 2023

Verified traveler

Very old building but cozy
Just not into rooms without window felt trapped
Friendly staff
Breakfast was cold but was a ok buffet
Needed something printed out and they were very kind to help me out
They is major construction happening behind the hotel so it can be a little noisy at times
Overall desert place for the price I paid

Self

4/10

Poor

31 Mar 2022

Verified traveler

Not recommended

The reason I chose this hotel was because it was pet friendly. But the area under the bed where pet tends to get in was not cleaned at all and very dirty. If the facility is “pet friendly”, they should improve cleanliness.
I also got rash all over my leg because of bedbug. I don’t recommend this place..

Self

8/10

Excellent

01 Jan 2022

Samuel

Smaller room than I thought 😁 the beds were very comfortable, the shower was unexpectedly small next to the toilet 😁 I had a great time. Thanks for a positive experience in Phnom Penh

6/10

Pleasant

23 Dec 2021

Samuel

I liked the room itself, it had a nice preview on the beds. I didn’t like the rooms bathroom door was squeaky and hard to close, and there was a moldy smell.

Business_and_leisure Partner

2/10

Poor

08 Mar 2020

Derrick

Most hotels in Phnom Penh are dusty and this one is no different. Service are always average or above Average but it never clean to your standards

Friends_and_family Family

6/10

Pleasant

16 Feb 2020

michael

Staff friendly enough but I wouldn't stay again.

Booked a delux room but was given a standard windowless room instead and told no delux rooms left. walls were dirty and our door key appeared to open every door - as I found out when I accidentally went to the wrong floor. They changed us to the delux the day after, no refund for the difference, the other room was nicer but the Friday night rave went on till gone 4am.

Partner

10/10

Exceptional

16 Feb 2020

augustine

ou can leave luggage while touring-Free

This is a quaint little hotel not quite centre of the city service is beautiful staff non intrusive rooms small but adequate no street noise
It’s near a big shopping centre Eon and a thriving food market dentist ( I had a tooth problem)
Main thing is it’s got reasonable rates. I booked for 6 nights ended up staying 11
Left Luggage
NOW THIS Is Important. Should you wish to travel around Cambodia or elsewhere don’t matter. These guys would allow you to leave you luggage for as long as it takes for FREE. I am in Malaysia at the moment my 20 kg are still there.
This is not advertised but ask and you shall receive.
MOSQUITOES
Cambodia is mosquito country. These guys have long corridors and burn citronella oil at each end. A similar contraption is also in your room . I think I gad 1 mossie bit while I stayed there and I am not sure it was not from waiting gor street food one evening
Breakfast
Simple maths says buy your room with breakfast with booking you are buying breakfast at $1.09 for all the beans eggs rice French fries coffee orange drink stir fry salad fruit salad( did I say coffee) you can eat drink
Had my breakfast at 9.30 am finished at 10.30 (was on holiday for goodness sake I can afford to take my time) and this carried me till dinner
Been to Phnom Penh 10 times this is the first time I found such an agreeable hotel.
I am Australian we are not known for tipping. I did tip here at check out

Self

8/10

Excellent

16 Feb 2020

agha owais

2 Star Hotel on reasonable price

Good hotel according to its price but it is totally out dated very old style hotel it is 2 star hotel the doors and the overall equipment is out dated, their Breakfast is good

Friends_and_family Friends

6/10

Pleasant

09 Dec 2019

Verified traveler

This hotel is nice and affordable. However, it was disappointing to see that the housekeeping staff went through my belongings and took a few small items during my stay.

Business_and_leisure Self

6/10

Pleasant

30 Aug 2019

Oliver

Expected more.. But liveable

Entering the hotel is very nice, they have plenty of seating inside and a couple of seats outside.. It all looks quite nice.

The room on the other hand was less than impressive.. Very small, no window so no natural light, bathroom and toilet down the hall and shared (I don't think the hotel description made this clear), dead cockroach on the floor, very loud in the morning. Glad I only booked one night and It was pretty cheap, so can't be too disappointed

8/10

Excellent

23 Aug 2019

Kimmie

Not bad for the price

Other than our first day the room not being ready when we got there the rest of the time we had an enjoyable stay. Our first day we didn’t get into our room till almost 9pm because they were cleaning it. The room was good but the daily housekeeping services weren’t great however everyone was very friendly. Didn’t care for the security guards some were extremely pushy wanting to help and then saying oh you didn’t give me any money for helping you. Felt uncomfortable around one of them but the desk clerks were very nice.

Friends_and_family Family

8/10

Excellent

18 Jun 2019

Brandon

Quite centrally located along one of the main roads in Phnom Penh. Ample transportation options available. Room was clean and hotel appears to be well-maintained. Try not to order anything from room service though...

Leisure Self

8/10

Excellent

17 Jun 2019

Verified traveler

Like - It is cheap and located within walking distance of casino and pubs.
Dislike - Booking time the photos of the room on Expedia is of the wrong room type.

Leisure Friends

6/10

Pleasant

14 May 2019

wong chee

This is a hotel for shop-o-holic and Naga-holic.

I would rate this place the most is 3.5, definately not 4.0 or above.The cable TV was not OK.

10/10

Exceptional

29 Apr 2019

Verified traveler

The staff's was all very nice and accommodating. The room was nice and cold.

Friends_and_family Family_with_children

8/10

Excellent

27 Feb 2019

Azlan

I stayed in this hotel for 3 nights, in a 3-person room

What I like:
1) cheap price of the accommodation
2) buffet breakfast is pretty cheap if pre-booked with room
3) easy and fast check-in, and also check-out
4) not so crowded hotel
5) elevator is working fine (even though a bit slow and only one is available)
6) non-smoking room
7) drinking water is available free flow in the lobby
8) A waiter who can let us know which food is halal during the buffet breakfast
9) Iron is available (you just have to ask from the front desk)
10) Wi-fi usable in the room (although sometimes fails us)
11) descent toilet and bathroom + toiletries
12) over 60 TV Channels in the room (although most of them are not in English)
13) Three pair of slippers in the room, which is actually a pair of slippers and can be brought down to breakfast and sightseeing

What I don't like:
1) We ordered for a room with 3 single bed, but end up getting a room with a single bed and a queen bed (totally unacceptable for 3 traveling men). When the porter sends us to our room, we are totally surprised. So the porter made a call to the front desk and tells us the next day we can change, that day is already full. The next day we came, they said they already gave us a 3-person room, what else do we want? Pfft, unfulfilled promise!
2) echoing corridor
3) losing a toothpaste on the second day. We assume it is unintentionally thrown away during room service. Nevertheless, we still don't like it, so it goes in the list

Business Friends

10/10

Exceptional

23 Feb 2019

Graham

Good place for the money

Partner

8/10

Excellent

12 Feb 2019

Graham

Nice hotel

Nice hotel but many rooms without Windows

Partner

8/10

Excellent

10 Feb 2019

Gordon

\"Comfortable Stay....\"

It's good to be back again at the Grand Elevation Hotel. Service was great and the Room was comfortable. Will definitely come back again when I'm in Phnom Penh. Cambodia

8/10

Excellent

04 Feb 2019

Katie

Good budget option

The location of the hotel is good, 5 minutes to aeon mall and about the 5-10 minute walk the other direction to the royal palace or riverside. As a budget option this hotel is fine. Budget room although a bit small it is clean with a private bathroom and a simple breakfast included in the price

Partner

6/10

Pleasant

03 Feb 2019

Verified traveler

Good and bad location

This hotel is very close to many things. It's in walking distance of the palace, Wat Botum Independent monument, street food park and Aeon Mall. However our room didn't look like the photos and was right at the front of the hotel, above the salon which meant hearing them open and close loudly each day (it sounds like thunder). The street itself is quite busy so there is a lot of noise. Get a room 3rd floor or higher. Breakfast is pretty good.

Partner

10/10

Exceptional

01 Feb 2019

Verified traveler

Highly recommended and helpful staff

Very accommodating and helpful staff. Air conditioning worked well and wifi did too (although the signal would get weak late at night when everyone is back in their room). Breakfast buffet is pretty good and includes fruit, coffee, and orange juice. Tuk tuk ride through grab are cheap and within walking distance of Aeon mall (if you need to use credit card or exchange money). #ExclusiveTrail recommends

Partner

8/10

Excellent

13 Nov 2018

EMMA

It was good but would be better if the room is serviced every day.

10/10

Exceptional

13 Jan 2025

Serge

L'hotelbest d'une propreté remarquable. Le choix au déjeuné est varié. Et que dire du personnel, tout a fait charmants.

Leisure Partner

4/10

Poor

28 Sep 2024

Maya

シャンプーもボディーソープも空のまま、タオルもバスタオルのみ、鍵も内側からかけないと締まらない、TVも映らない、映っても砂嵐で2つのチャンネルのみ、電気も切れかかっていた

Friends_and_family Family

2/10

Poor

16 Sep 2024

YEONSEONG

3일예약하고 현장결제를 원했다 오후6시에 도착해서 방을보니 수압이 약하고 시끄러워서
마음에 들지않았다 다른호텔로 가려다가 이틀치 결제했음 .이틀후 오전9시반에 체크아웃. 직원이 원래3일 예약했으니 방값1일치를 더내라고 함. 체크인할때 직원은 없고 매우 불합리함

Business Self

4/10

Poor

26 Jul 2023

SEUNGSIK

예약당시 인터넷상 느낌이 와르르 무너졌음
실제 룸이 3층인데도 밖이 안보이는 등 어두워 별로였음

Leisure Friends

6/10

Pleasant

12 Mar 2022

byungjoon

기본적인 숙소

기본적인 저렴한 숙소임 .방문은 잘 닫히지 않으며 화장실은 공용입니다.방음은 거의 되지 않고 티브이도 깨끗하게 나오지 않읍니다

Self

6/10

Pleasant

26 Mar 2020

Verified traveler

普通

価格相応。大通りに面しているので車のピックアップはしやすい。

Self

6/10

Pleasant

05 Mar 2020

Nicolai

Fint hvis det kun er en eller to overnatninger

Stedet var fint placeret. Morgenmadek var lidt kedelig og smattet.
Vaskeservice kan ikke anbefales.
Stedet er MEGET lydt, hvilket er meget furstrerrende når folk kommer trampene hjem hver nat mellen 2 og 4.

Friends_and_family Friends

8/10

Excellent

09 Feb 2020

Verified traveler

朝食ブッフェが良かった。

Friends_and_family Family

8/10

Excellent

09 Jan 2020

Verified traveler

Posizione molto buona per esplorare la città. Personale gentilissimo e disponibile per soddisfare le nostre richieste. Colazione ampia e buona anche per gli standard occidentali (ottimo cappuccino). Camera piccola ma accogliente e bagno sufficientemente spazioso. Sicuramente consigliato!

Leisure Partner

10/10

Exceptional

30 Dec 2019

akkiy

立地場所*大きな通り沿いにあって分かりやすい。
フロント*清潔で居心地が良い。
受付*堪能な英語と日本語にも柔軟。
ベッドや部屋*特に問題もない。
その他*持ち運び用のお水を汲める。等

Leisure Self

4/10

Poor

22 Dec 2019

Verified traveler

ห้องพักค่อนข้างตามราคาไม่สะอาดเท่าไหร่ สิ่งอำนวยความสะดวกขั้นพื้นฐานโอเคร หากจะออเด้อเพิ่มอาหารเช้าให้ไปหาทานข้างนอกดีกว่าเพราะมีไข่ดาว ข้าวผัด ผัดหมี่ ผัดผัก สลัด ผลไม้ ขนมปังปิ้งแยมรสชาติแปลก มีกลิ่นบุหรี่เข้ามาในห้องตลอด และเสียงคุยกันโหวกเหวกของแม่บ้านตลอดที้งวัน ผ้าเช็ดตัวรบกวนเตรียมไปเองเพราะไม่สะอาด แต่พนักงานบริการดีมากคอนเฟริม เหมาะสำหรับคนเข้าพักที่ไม่คิดอะไรมากเน้นประหยัดก็ตอบโจทย์แต่แนะนำโรงแรมใกล้เคียงที่ใหม่กว่าน่าจะโอเคร

Leisure Friends

8/10

Excellent

04 Dec 2019

Verified traveler

Personnel aux petits soins, toujours disponibles, hotel très bien situé. Nous avons eu une chambre sans fenêtre, propre avec climatisation, un peu petite.
Hôtel globalement d’un bon rapport qualité prix, un bon choix pour visiter Phnom Penh.

Leisure Partner

8/10

Excellent

27 Feb 2019

yves

Bon hotel pour le prix, le restaurant est très bon aussi.

8/10

Excellent

24 Feb 2019

Marcus

Slitet men prisvärt

Bra läge, relativt centralt eller 2 USD med Tuk Tuk ifall man inte orkade gå till Royal Palace, Tuol-fängelset och andra centrala attraktioner. Vi skulle bli upphämtade med airport transfer av hotellet för 12 USD men de slutade svara mig och kom aldrig, vilket de bad om ursäkt för när vi kom fram och motiverade med att chauffören ej kom ifrån sitt andra uppdrag. I övrigt trevligt bemötande och helt okej frukost. Rummet var rätt slitet och litet (hade normalt dubbelrum) men utifrån priset var vi ändå nöjda och tog det för vad det var.

Partner

8/10

Excellent

19 Feb 2019

Verified traveler

déjeuner buffet délicieux et complet. Bien situé dans la ville. bon rapport qualité/prix

Friends_and_family Partner

10/10

Exceptional

10 Feb 2019

Michael

Prima hotel

Prima verblijf in het drukke Phnom Penh. Ontbijt met oa keuze uit melk+cereal / toast / gebakken ei / khmer opties en divers fruit. Schone kamer met 2 ruime bedden, warme douche en wifi. Medewerkers van het hotel onwijs aardig en behulpzaam.

Partner

10/10

Exceptional

30 Jan 2019

Catherine

Super séjour 😃

L'hôtel est en plein centre ville, on peut faire pas mal de visites et d'activités à pieds. Il faut marche un peu si on veut sortir. L'accueil était super.
La propreté est nikel, le hall, les chambres et salles de bains aussi.
Le petit déjeuné est sous forme de buffet mais s'il manque des choses ils nous servent avec le sourir.
Je vous le recommande à 100%

Partner

6/10

Pleasant

29 Jan 2019

Lukas

Högljutt men bra service

Väldigt högljutt från vägen utanför. Bodde ovanför en butik och när dom drog ner sitt ”galler” framför butiken var det nästan som att varje luftvärmepump ramlade ner i backen.

Partner

8/10

Excellent

24 Dec 2018

Mi Young

괜찮음

6/10

Pleasant

05 Nov 2018

thay

房間太小、浴室狹窄、裝備簡漏、洗澡不方便、第二天可能店裡忙的原故、要他們換床單也要等到傍晚。