Name: Grand Mercure Bangkok Atrium
Address: New Petchburi Road, 1880, Bangkok, 10310, TH

2/10

Poor

19 Jul 2026

Shaneil

When we arrived at 6:30 pm, our 2 rooms were not ready. Check in was at 2 pm or 3 pm. We were advised to wait. We refused. Then miraculously, our rooms were available. The 1st 2 rooms we were put in were decent but a spark kept zapping in the vent (you could clearly hear the electrical current). Then we got moved to an “upgrade.” We made it work.

The pool was not as big as advertised. In fact, it’s relatively small.

The food at breakfast was bland.

The only thing I thought was awesome was Manager Mew. Our waitress, Mid, asked if we wanted anything. We said Thai Tea. She said ok. Then left. 20 minutes go by. No tea. I go over to the bar where the drinks are made and I see Manager Mew teaching Mild how to make the Thai Iced Tea. I go back to my table and Mild brings it out. She apologizes for the wait. Mild was kind and sweet. She humbly admitted she had never made the tea before. I thought Manager Mew was an excellent leader in that situation. Instead of berating her, he taught her, then gave her the credit. Manager Mew should run the hotel.

Absent this experience, we are not likely to stay here again. It’s a hotel that lacks serious upkeeping. It smells old, musty, and damp. The sauna is broken. The steam room does not work. When you ask staff, the answer is the same: “don’t know.” Housekeeping was minimal (just fixed the bed and took out trash. No vacuuming and no replenishment of toilet paper or towels)

Loved Mild and Manager Mew. Nothing else was worth the money.

Family_with_children

8/10

Excellent

17 Jul 2026

Bernadette

The hotel front is grand but the lobby does not represent a 5-star hotel. The main lobby are stairs elevated. It's not user-friendly for guests in wheelchair or those with walking disability, also unsafe. The dining staffs are friendly, the place is good but the menu is very limited, not much choice. The room is spacious but the bathroom shower needs to be improved. Housekeeping staffs are not consistent in providing towels and coffee supplies.The concierge service is amazing. The guest relations rating can be improved, has difficulty conversing in English.

Family

8/10

Excellent

17 Jul 2026

Manuel

Rooms a bit dated and need renovation. Need more light inside the room, a bit cosy but too dark. Toilet sink clogged. Staff are ok but sometimes doesn't want to have eye contact as some are having hard time understanding english. Location far from MRT station so need to use Grab. Breakfast selection is good but condition of hotel not as expected for a Grand Mercure.

Family

8/10

Excellent

16 Jul 2026

Kevin

Overall stay was fine, started out a bit rough, however the manger and staff made things right and after that no issues.

Location for me this trip was good, and convenient with MRT right down the street.
Breakfast buffett was good and had nice varity.
Public areas are well appointed, and useful.

My corner room was dated and in need of updating, along with power outlets.
City view was excellent.
Depending on what I need to do on my next trip influces where I stay, I would stay here again if I choose to get room on the exective level, that is if the rooms have been updated.

Self

8/10

Excellent

14 Jul 2026

Leigh

Good location to get to metro and city attractions, decent pool area and bar (although there was construction going on right next to us) Rooms could be updated though.

Family

10/10

Exceptional

10 Jul 2026

Patricia

Excelent !

8/10

Excellent

09 Jul 2026

Soe

Quiet, cozy, and secure. Breakfast is so limited.

Family_with_children

10/10

Exceptional

28 Jun 2026

Starling

No nothing bad to say. Hotel was perfect. My room was next to a new building construction but it’s still never took away from the experience staying here. I’m bigger on shower and the shower was nice a hot and very good pressure. Room service was also amazing

Self

10/10

Exceptional

23 Jun 2026

Gary

This is a very nice hotel with a clean, comfortable room, diverse items for the buffet breakfast, and an outstanding staff. We highly recommend it.

Family_with_children

10/10

Exceptional

17 Jun 2026

Krishna

I loved the hotel, staff were very kind, helpful. Very nice breakfast, free shuttle to the mall.

Family_with_children

10/10

Exceptional

16 Jun 2026

aditi

The rooms were extremely huge with all facilities. The house keeping were always going extra mile to make us happy when we return back with small gestures like towel elephant, flowers , good night notes , complementary sweets on day of arrival and complementary chocolates on the day of check out. The food was also very good . Huge spread of breakfast and staff were very helpful and always smiling. Loved my stay in Grand Mercure bangkok Atrium.

Family_with_children

10/10

Exceptional

13 Jun 2026

Donna

Only stayed two days but hotel was very clean, staff was courteous and professional. I would recommend this hotel to anyone looking for a beautiful hotel that is also affordable. In

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Lou-Ann

I enjoyed my stay at this hotel the food is really good, walking distance to 711 and local restaurants. Will go back again

Friends

10/10

Exceptional

12 Jun 2026

SAMUEL

Comfortable stay; location is very close to central Bangkok and getting around is convenient with Grab

Self

10/10

Exceptional

05 Jun 2026

Marioluis

This establishment was a wonderful place to stay at in Bangkok. I thoroughly enjoyed the $12 USD breakfast & the views of the city from my room.

Self

10/10

Exceptional

29 May 2026

Vongviengngeune

Hotel is 5 star accommodation and breakfast is excellent

Self

10/10

Exceptional

26 May 2026

MUKESH

Had an amazing stay at Grand Mercure Bangkok Atrium! The breakfast spread was absolutely outstanding with a huge variety of delicious Indian as well as international cuisine. Every morning felt like a feast with so many fresh and tasty options to choose from.

The staff was extremely warm, friendly, and always ready to help with a smile, making the entire experience even more memorable. Truly great hospitality and highly recommended for anyone visiting Bangkok!

Friends_and_family Family

10/10

Exceptional

24 May 2026

denis

Very nice property, very clean and excellent service. Great location and we really enjoyed the pool area.

Friends

10/10

Exceptional

21 May 2026

Qazi

Food is really good, clean room

Friends_and_family Family

8/10

Excellent

19 May 2026

Kelzang Wangchuk

It's a big hotel with well run systems. Very good amenities with good price for a 5-star hotel.

Self

10/10

Exceptional

16 May 2026

Rhys

Good spot nice n clean

8/10

Excellent

10 May 2026

Umit

Nice hotel not as modern as shown in the photos

Self

8/10

Excellent

08 May 2026

maria grazen

Breakfast was repetitive

Friends

10/10

Exceptional

02 May 2026

Nicholas

Staff was so friendly I've stayed here several times and always love it. Love from America 🇺🇸

Self

10/10

Exceptional

02 May 2026

Nicholas

The staff was great and very friendly. Will stay here again. Love from America 🇺🇸

Self

10/10

Exceptional

28 Apr 2026

Yahweh

.

Friends

10/10

Exceptional

24 Apr 2026

AVIATOR

Good hotel and valid cost

Friends

8/10

Excellent

23 Apr 2026

Anita

Overall the stay was good

Family_with_children

10/10

Exceptional

21 Apr 2026

Erik

Just far enough away from the party streets but close enough to go all of the time. Great hotel all around

Self

10/10

Exceptional

15 Apr 2026

Anthony

Awesome hotel breakfast buffet was top notch , easy to catch a grab

10/10

Exceptional

14 Apr 2026

Gareth

I have been here on several; occasions - it might not be the most extravagant of hotels but it is the best value .
I go there for the dental treatment as most of the sites clinics are very close by .. but it is equally close to the main shopping and nightlife areas.

Self

8/10

Excellent

02 Apr 2026

Lisa

Good hotel with nice pool area and good breakfast selection

Self

8/10

Excellent

28 Mar 2026

Trung

Clean, very nice staff, facility a bit worn down for 5-stars hotel. Shuttle to town is limited hours and requires 2 days for airport, very disappointing. Elevators are not synced so a lot of no-passenger stops. A bit of a walk from Blue Line and BTS (BKK Airport) train routes—the lines are not linked so you need to buy tickets with each train line. Traffic is bad so best to book close to a train station.

Business

10/10

Exceptional

28 Mar 2026

Trung

Definitely must return!!! Staff is amazing guiding us with best places to eat, booked our activities, money exchange since our bank cards didn’t work on any ATMs (bring crispy notes) and load LOCA App for purchases and dining even at night market food stalls. Excellent pool and bar. Exceptional views!!!

10/10

Exceptional

26 Mar 2026

Phoi

no airport shuttle

Family

2/10

Poor

24 Mar 2026

Jennifer

We went to check in and the receptionist was so rude. We ask for an early check in and she just kept yelling saying NO check in now. After walking around the property we decided to leave because the lady was so rude. She did not have any people skills. The entrance was nice but they property is dirty around it and run down. I wouldn’t recommend staying here. The location is the only highlight.

Partner

8/10

Excellent

21 Mar 2026

Felicia

Nice hotel. Furnishings a bit dated. Bedroom nice but bathrooms need updated. Simple things like peeling caulk, splinter wood, slightly stained chairs. Overall, good experience and would stay again.

Friends

4/10

Poor

20 Mar 2026

Duncan

5-star? . Never was. What ever you do DO NOT STAY IN A ROOM WITH CARPET. They are so thoroughly stained you think you are in a one star.
After one day they moved me to a king room which the had replaced the carpet with a fake wood LAMINATE which was nice of them. Overall, a horrible experience both with the hotel and Expedia customer service (which has AI ) which has canned questions for help, totally useless!

Self

10/10

Exceptional

14 Mar 2026

Joseph

Very clean, safe, no complaints

Self

4/10

Poor

10 Mar 2026

Thomas

Pros- corner room was nice. Breakfast was good.
Cons- i got food poisoning at the hotel restaurant. Most likely the prawns (thai dish). Told me 20% off but did not apply then when receiving the bill. Considering the cost of the dinner, i was extremely disappointed in all aspects. Pool was cold at 3pm despite 36 celcius. Not a lot of sunlight hits the pool area. Construction all around the hotel ongoing.

Partner

8/10

Excellent

07 Mar 2026

Spencer

Decent hotel, great staff.. unfortunately there's a massive building being built directly beside it so it's gonna be noisey for probably at least another year..

Self

8/10

Excellent

01 Mar 2026

Jerry

Great staff, clean rooms

8/10

Excellent

24 Feb 2026

Jerry

Clean and convenient

6/10

Pleasant

22 Feb 2026

Giles

Very nice room, very soft bed. The bathroom is rather rundown. The location is 10 minutes walk from the airport link MRT. The breakfast was poor - good selection, but not fresh - hard croissants for example. The elevators were slow

Self

8/10

Excellent

22 Feb 2026

Karti

Spacious and clean rooms. Great breakfast.

10/10

Exceptional

17 Feb 2026

Taber

Great!

10/10

Exceptional

17 Feb 2026

Jason

Very nice 👍

8/10

Excellent

08 Feb 2026

Steven

Clean room friendly staff

Partner

8/10

Excellent

07 Feb 2026

Mr Silash

Nice hotel for price, friendly staff, good gym equipment

Leisure Self

10/10

Exceptional

31 Jan 2026

Olcay

Large room with fantastic views of the city .
Great service from all the staff .
Ordered room service . Food was reasonably priced and good quality .
Not exactly a walking distance to anything but they do have a free shuttle service to petchburi metro station. Was an easy grab taxi to the airport
Will stay again for sure .

Self

8/10

Excellent

26 Jan 2026

Graeme

Arrived late at night the original room they gave me had not been updated. The mattress cover was stained with red wine.
Front desk staff upgrading me to a nicer room.
plenty of water in the room which is served in glass bottles as opposed to plastic which is a nice place.
Looks like they were spending money at the hotel redoing the front driveway unfortunately one of the elevators was down so it made going to the room a little slower at times. Overall, a decent four star hotel staff were pleasant and helpful.

Leisure Self

10/10

Exceptional

21 Jan 2026

Rong

Although the hotel facilities are not brand new and show some signs of age, it still has the elegance and amenities of a five-star hotel. The price is very reasonable, offering great value for money. Highly recommended!

Leisure Family

2/10

Poor

16 Jan 2026

Rajeshwar

Poor and old facilities....no milk provided ...was told to pay for it.....had to ask for toilet paper each time...wont recommend anyone to stay here..

Leisure Self

4/10

Poor

15 Jan 2026

Rey

My wife and I were disappointed with the breakfast buffet, they only catered to a specific group of people. We were hoping to experience local delicacies since we were in Thailand. Fruits selection were limited, almost the same “Indian menu” every morning, fried eggs were cold because they stacked them 5-6 high.
Room cleaning was good. Bottled water, tissues, and toilet paper were replenished everyday.
Not a whole lot of shops around the hotel, long walks to see other establishments.
The duty driver (Wednesday at 1:00PM) lied to us about the free shuttle to Terminal 21. He said that we missed it, and try again the next day, until I told him that we used the same service 2 days ago and showed him the hotel desk shuttle service. Unbelievable!

Partner

10/10

Exceptional

12 Jan 2026

ROSA

Great location. I had a great experience. The lobby bar was excellent plus the food. The staff were friendly. Overall we had a great time.

8/10

Excellent

09 Jan 2026

tina

Clean

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Rick

Good

8/10

Excellent

08 Jan 2026

Imelda

Overall, a great stay. Staff is very good at handling customer requests. Earth at the breakfast area is top notch.

Leisure Family

4/10

Poor

03 Jan 2026

Jordan

You get what you pay for with this hotel. Room is cheap and as a result hotel is tired and stuck in the 80s. Furniture is drab and rooms lacking any homeliness. It is very out of the way and not close to stations. Pool area is rough around the edges and impossible to relax in with constant work from building of hospital next door.

Leisure Partner

4/10

Poor

01 Jan 2026

Karen

Room was dated and unclean. Staff were professional, very friendly and helpful. Disappointingly, the low standard I experienced was not what I expected.

Leisure

6/10

Pleasant

24 Dec 2025

Klaus

I asked for a quiet room, which got confirmed, when I got to the room it was very noisy from the main street and construction right in front of the building.
They didn't want to change to cheaper room, because i paid for a more expensive room, I had to talk to two people to finally change to a quiet room for that night and switch rooms again the next day.

Leisure Partner

6/10

Pleasant

15 Dec 2025

Attul

The rooms are definitely not five-star more like a three-star hotel. The service generally was excellent though and from reception it does look like a five-star hotel. However the sauna and steam rooms were not operational during my stay which is a shame because I wanted to use them and they are quite small too. The room did have a safe and a fridge which was very good to have. The bathroom did have some mould in the tub area which was not very pleasant but didn't really detract from my stay.

Leisure Self

8/10

Excellent

11 Dec 2025

Gareth

Hotel is well located for transport with the Makkasan station being within easy walking distance. Service was good from all of the staff. My room was very much what I expected -clean and comfortable bed - I would say it is good value for the money.

10/10

Exceptional

09 Dec 2025

Allen

The standard room was nice, clean and comfortable. Breakfast was good. The thing I like the most about this hotel is the location. Within 1km of the hotel there is a canal boat dock, the Makkasan Airport rail link, and the an MRT station.

10/10

Exceptional

06 Dec 2025

Daniel

Nice staff - good room - would stop again

Leisure Self

10/10

Exceptional

27 Nov 2025

Suman

Staff Mai and housekeeper Tukta is so nice and she both are very humble and nice

Business Self

10/10

Exceptional

25 Nov 2025

junix

Nice property

6/10

Pleasant

24 Nov 2025

Hannah

In need of an update. The floors with rooms were very old and in need of some maintenance

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Marcus

The room was very clean and comfortable. Staff were so nice

Business_and_leisure Self

10/10

Exceptional

17 Nov 2025

Rozella

Amazing room. Super clean. Friendly staff.

Leisure Self

10/10

Exceptional

16 Nov 2025

JEEVAN

Good hotel, clean rooms, good breakfast!
Just that, it's a bit in the middle of nowhere...Gotta take a cab out to places you need.

Business_and_leisure Self

10/10

Exceptional

14 Nov 2025

Parisa

Great hotel, Clean and not far form subway.

Business_and_leisure Self

8/10

Excellent

10 Nov 2025

Harlem

The decor and room are very dated and wasnt cleaned properly when i checked in. There was someone elses hair and food crumbs near the bed. The shower had pink marks on the tiling and the shower door got stuck several times. No extra toilet paper was left as a backup incase i ran out. No power sockets in the bathroom was inconvenient. No streaming services on television for guests wanting to watch English speaking content. It seems the public spaces in the hotel are well maintained, but the rooms themselves need work, particularly when it was supposed to be an upgraded room. Not really 5* hotel when compared with 5* hotels these days. Hotel room was super basic.

Self

4/10

Poor

08 Nov 2025

Amudha

I had a conference in that hotel. I was staying in the executive room and I can’t believe there was a cockroach in the bathroom. That’s disgusting and I was very disappointed.

Business

10/10

Exceptional

08 Nov 2025

Hassan

Excellent

8/10

Excellent

29 Oct 2025

Bobby

One of my favorite hotels in Bangkok! Staff is the best!

10/10

Exceptional

25 Oct 2025

Melody

The amazing staff at this hotel went out of their way to make my stay as comfortable as possible. The hotel itself is a little rundown and tired but for the price it was fantastic.

Leisure Self

8/10

Excellent

19 Oct 2025

Bobby

One of my favorite hotels in Thailand! Location, price, staff, gym, clean and safe!

I wish the menu was smaller and was more traditional like it used to be here years ago. Food is ok but expensive and not as tasty as street food.
Update TVs to smart TVs and upgrade internet!
No real complaints! I love this hotel.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Randy Supieza

Great

10/10

Exceptional

27 Sep 2025

Mr Silash

Highly recommended! Looks better in person, very friendly staff, great food, clean and luxurious. The only negative part is they take a deposit of 1000 TBH per night and the lighting at night in the room is non existent, can hardly see anything, otherwise it’s worth staying here.

Leisure Self

2/10

Poor

22 Sep 2025

Yelena

The room was a smoking one even though the guest requested a on-smoking room and it smelled really bad. The service personnel were rude.

Business

8/10

Excellent

08 Sep 2025

david

Liked property location close to busy areas but far enough away from craziness. Limited bar and restaurants. Soundproof it is not could hear road noise from 18th floor. Also could hear music from room next door.

Leisure Self

10/10

Exceptional

07 Sep 2025

Richard

excellent staff. especially front desk staff (Pang was outstanding and she was extremely helpful)..you need to use your room key to operate the elevators going up..the smoking area is very close to the front doors which i like

Leisure Self

8/10

Excellent

18 Aug 2025

Maritza

Loved the staff. Everyone was so kind. However, my room was a little rundown. I would return and just request a nicer room. :)

Leisure Self

6/10

Pleasant

10 Aug 2025

Omar

Unfriendly front desk staff

Business Self

10/10

Exceptional

31 Jul 2025

Jonathan

Nice hotel very well kept friendly staff

Leisure Friends

10/10

Exceptional

24 Jul 2025

Sherwin

Amazing. Would definitely visit again. 10/10 recommend.

Leisure Friends

10/10

Exceptional

12 Jul 2025

Misty

This is my second stay here. It's a incredible place.

Leisure Family_with_children

6/10

Pleasant

25 Jun 2025

carlo

It was okay, the only thing I noticed was their breakfast buffet menu. The hotel catered more for “Indian dishes”, which for me is a downfall because I was expecting to have at least Authentic Thai dishes.

Leisure Friends

6/10

Pleasant

08 Jun 2025

Madeline Frances

The hotel is fine for a place to sleep, but the hotel really needs an upgrade. Rooms are shabby, bathroom had chipped tiles.
Staff are wonderful and service is great, just the facilities are a bit lacking. Also some construction going on so quite loud and hard to sleep.

Leisure Self

10/10

Exceptional

04 Jun 2025

Abdulrahman M M

Good hotel

Business Family

10/10

Exceptional

12 May 2025

Aleksander

7/11 and ATM close

Leisure Partner

8/10

Excellent

05 May 2025

Tony

Generally a very good Hotel staff awesome and extremely helpful very happy with this aspect of my stay
Areas that i believe can be improved upon
Internet very poor at times signal strength variable and unstable.
TV similar plus lacked options for Sports and Movies

Leisure Self

8/10

Excellent

05 May 2025

Nicolas

We showed up early after a red eye flight and tried to check in. We had to pay an extra fee to get into our room early, we did know the check in times but thought maybe thered be a little understanding after flying 17 hours straight. One of the beds had sand in between the sheets. There is construction going on next door to the hotel but it didnt bother us like it did for some.

Leisure Friends

8/10

Excellent

24 Apr 2025

Cecilia

The staff are all wonderful. They're eager to help and make our stay better. I booked 2 rooms. Front desk gave us connecting rooms. One smelled like smoke while the other waa fine. My granddaughter has asthma and couldn't possibly stay in that room. My mom and sister stayed there until they sprayed the room. The bell boys were fast. They already had our luggages in the room when we went in. The transportation service is top notch. Phanom was excellent. He drove us around Bangkok for 3 days.The pool area has a bar, showers, change room and towel station. However, both the adult and kiddie pools have mold.

Leisure Family_with_children

8/10

Excellent

22 Apr 2025

Isabella

Not a bad stay for the price, but the room I was in was severely outdated and the carpet was old and quite unpleasant. The bathroom was in poor condition with water damage to the bathroom door, which meant it couldn’t be closed properly. It felt a bit dirty and dingy. The lobby and outside of the hotel looked lovely though.

Staff were friendly and helpful. Location was good and nearby transport, plenty of taxi services, restaurants and shopping.

Leisure Self

10/10

Exceptional

22 Apr 2025

Stanley

Great space with nice amenities. Didn't get to try the spa or pool in my stay but they looked great. In room dining was awesome. Cleaning staff came very frequently to freshen up space. Would recommend.

Leisure Self

10/10

Exceptional

20 Apr 2025

Dave

Very satisfied with our stay !!

10/10

Exceptional

15 Apr 2025

Carter

This must surely be the best value in Bangkok.

Leisure Self