Grand Belllo Hotel JBCC

4/10

Poor

06 Mar 2020

Shaffiee

Shows poor maintenance and lightings was very poor in the hotel. Makes guest feels less secured.

Leisure Family_with_children

8/10

Excellent

17 Jan 2020

Goh

Property is good, lots of laughter in the morning when staffs were cleaning up. Disrupted my sleep.

Business Partner

8/10

Excellent

16 Jan 2020

Verified traveler

Clean, basic amenities are well worth and services are good. At least getting grab is easy for the drivers to go through.

Leisure Family

10/10

Exceptional

16 Jan 2020

Ivy

Stay here for 2nd times. Hotel room was clean and nice, very comfortable stay, just a bit trouble to find food, walk 20 mins or more to the nearest shopping mall R&F mall. A little bit of advise please provide 2 bottles of shower gel for 2 pax stay, because the bottle is too small, not enough for 2. Also there is no slippers provided.

Partner

8/10

Excellent

23 Dec 2019

Goh

Reasonable priced property, will visit again soon.

Business Partner

8/10

Excellent

23 Dec 2019

Goh

Property is decent for a price range of below S$50, nothing to complain about.

Water pressure from shower head and rain shower not strong enough.

Business Partner

8/10

Excellent

20 Dec 2019

Kelvinator

Cozy and comfortable bed as usual, friendly staff at the counter.

Business Family

6/10

Pleasant

16 Dec 2019

Guest

I like everything about this hotel except the front desk staffs. They are rude and unfriendly and unhelpful as well. I also dont like the fact that this hotel doesnt have room service and no restaurant to provide lunch and dinner. Their customer service team is horrible. I left something in my room and emailed them for help but they completely ignored my email and calls. Not good service.

Business Self

8/10

Excellent

13 Dec 2019

Kelvinator

Nice and cosy hotel near to the customs, reasonable pricing and friendly counter staffs!

Business Partner

10/10

Exceptional

02 Dec 2019

Verified traveler

Excellent

Excellent

Friends_and_family Family

10/10

Exceptional

15 Nov 2019

Verified traveler

recommend to have more room amenities like coffee tea sachets and toilet amenities

Leisure Family

8/10

Excellent

03 Nov 2019

Noraisha

Great stay

Great stay

Friends_and_family Family

10/10

Exceptional

04 Oct 2019

Verified traveler

The parking is convenient, right in front of the lobby. The check in is very fast and the room is nice, comfortable. Strong WiFi, warm water pressure, nice bed.

Leisure Partner

6/10

Pleasant

30 Sep 2019

Kim Beng

Decent hotel with good breakfast

The hotel experience was as much as expected. Rooms were clean and comfortable, and the bathroom was actually larger than I thought it would be. The breakfast buffet was more than decent, and quite a good deal at MYR20 per person.

Friends

10/10

Exceptional

26 Sep 2019

Woo

The management's should not blocked the entrance and exit driveway inorder to let guests and friends vehicles freeway in and out the property premises.

Leisure Partner

6/10

Pleasant

16 Sep 2019

keith

nothing special. just that location is so so. it is in between my shopping centres but need to travel by car. the hotel also has live band which may affect some rooms at night.

Leisure Partner

8/10

Excellent

02 Sep 2019

Michelle

Nice clean and dust free room. Will be back soon

Family

8/10

Excellent

01 Sep 2019

Verified traveler

clean hotel . but restaurant was under renovation -- should have advised prior to booking as we ended up ordering grab / food panda.

overall - the rooms are clean and well maintained.

Business_and_leisure Self

10/10

Exceptional

31 Aug 2019

Verified traveler

Thankyou so much for comfort accommodation!
I love the smell so much !!!
Will repeat my staycation here !

Business Self

6/10

Pleasant

14 Jul 2019

Verified traveler

Restaurant whas being renovated, no ware to eat unles take taxi

Friends_and_family Family

10/10

Exceptional

03 Jul 2019

Verified traveler

This was everything we needed arriving late at night after a long day of travel. Staff were incredibly helpful - went above and beyond to help us with a few things we needed.

Leisure Family_with_children

6/10

Pleasant

08 Jun 2019

Verified traveler

The room was small and the window open to walkway. Breakfast is nice. Becareful as your cellphone will auto roaming to Singapore network.

Business Family

10/10

Exceptional

06 Jun 2019

Kent

Good location. Near to the woodland checkpoint. Good amenities with toothbrush and hair dryer. Comfortable beds and pillows.

Only 1 cons is the limited variety of the breakfast.

Friends_and_family Partner

8/10

Excellent

10 May 2019

Sharon

Good stay for a short trip

Receptionist was welcoming and friendly.

Breakfast has quite wide variety, I enjoyed it! Other than their drinks which has some dirt compound in the container, staff should be more aware of cleanliness.

Hotel room is great! No view for my room but it’s ok. Pillows are too soft, really soft so no neck support but all I can say is the amount is worth the stay.

Partner

6/10

Pleasant

26 Apr 2019

Isaac

Check-in was fast, staff was very friendly. Knocked the room door as usual before entering...heard some kid's voice saying \"Come in\". Friend didn't hear it, only I heard it. Room was fine but had the kind of animal smell - which I think is was from the carpet. Informed front desk to get someone to spray the room but nobody came to do it. Toilet was clean, not too small with sufficient amenities.

Leisure Friends

10/10

Exceptional

30 Mar 2019

Verified traveler

We stayed for 2 nights.Front desk staff was friendly and helpful. Clean family room was great for family of 4. The bed was so comfortable, it was hard to get the kids to get up. Shower pressure was good. Breakfast - a good spread too. We had sambal sotong one day and prawn sambal the next. Wifi speed was great. Ample parking available. Will definitely stay here again. Oh, the Medan Selera Tepian Tebrau that offers delicious seafood, is only 10 mins away. Despite the limited menu, they offer room service with last order at 9.30pm.

Friends_and_family Family_with_children

8/10

Excellent

28 Mar 2019

Chong

Good pit stop before enter Singapore

Friendly front desk, quick check in/out, small yet comfort room. Mattress a bit hard but okay. Good shower and water drainage. Simple buffet breakfast before start off the day. Room facing court yard well quiet night resting.

8/10

Excellent

20 Mar 2019

Verified traveler

Nice to stay. Room little bit small.

10/10

Exceptional

17 Mar 2019

Bassy

Nice ;)

The room was clean and nice. It did not give any unpleasant odor which can be found in some other hotels in JB. The bed especially was really more than what I have expected : not too soft, and the pillows were big enough. The breakfast was good too. Although my room was in the middle row with a window (with curtain to hide from rooms opposite and the corridor in between), i still felt very pleased with the room.
Overall, this was a very good and comfort experience. Highly recommended to others.

Friends

10/10

Exceptional

09 Mar 2019

Hassan

recommended for quiet stay.

minor issue which been addressed.

Partner

10/10

Exceptional

03 Mar 2019

Verified traveler

Everything was wonderful and excellent. Hospitality for staff was also awesome and approachable. Definitely will book again when i'm back for another staycation

Friends_and_family Partner

8/10

Excellent

03 Mar 2019

Edwin

Value for Money

no frills no fuss hotel. honestly, the hotel is value for money at this price point.

Partner

10/10

Exceptional

27 Feb 2019

Verified traveler

the only thing about the hotel is not near with the shops eg coffee shop

Leisure Partner

8/10

Excellent

19 Feb 2019

Mariam Hashim

Breakfast need to improve less choice no noodles fruits only one type and no kueh2.

Family

6/10

Pleasant

16 Feb 2019

Masarosachan

The biddet at the toilet is not working. Bottled water were forgotten and hair dryer stop intermittently. However, the staff Service is good and try to make things right for us. It was a nice stay for a short layover.

Leisure Partner

8/10

Excellent

06 Feb 2019

Verified traveler

standard boutique hotel. nothing much to expect, but disappointed with the smell from the toilet when i first enter the room. smelly and i am not comfortable. did not do any complaint, coz dont want to spoil my holiday mood.

8/10

Excellent

20 Jan 2019

Verified traveler

Although there are no shopping centres, supermarkets or restaurants nearby, the free shuttle available really helped us get around. The staff were friendly and easy to communicate with and the room was awesome.

10/10

Exceptional

14 Jan 2019

Regina

Happy

Good Service!

Family

8/10

Excellent

12 Jan 2019

Verified traveler

Value for money

Booked a family room at Grand Belllo Hotel. The hotel was still less than a year old so everything was relatively new and nice. The beds in the room however, were shorter than normal, and the pillows were quite big, leaving even lesser space for the body. This kind of bothered me since I am quite tall, standing at 1.73m.

The ensuite toilet was nice though, and had a rainfall shower, complimentary toiletries like toothbrushes and shampoo, and the toilet bowl even had an attached bidet, which was a nice bonus. The only thing was the lack of wall hooks to hang your clothes.

There was breakfast included in our stay, which made the hotel room rate very worth it. The staff at the restaurant during breakfast were very friendly and helpful. Very pleased with their service. The breakfast selection was quite varied too, and included nasi lemak, fried noodles, salad, cereal, porridge, bread and jam, chicken franks and there was an egg station.

The location of the hotel isn't very ideal if you don't drive. It is quite near JB CIQ, but not really close to anything else. There is shuttle bus service provided by the hotel to KSL mall, JB CIQ and a few other places, which you would have to arrange with the hotel staff beforehand. There is a bar on the ground floor of the hotel that plays sports games and offers decent beers. Overall, we were quite pleased with our stay.

Family

8/10

Excellent

08 Jan 2019

Samuel

Good stay but needs transport to eateries and shopping. No shuttle service on Mondays!

8/10

Excellent

07 Jan 2019

Ctieyrahmah

Room is great. But sometime, when I call hotel to ask something, didnt reachable thru mobile number or direct line. The reason is not working hour even though I call in the morning on office hours. Late respond via email. For room, I suggest to provide pipe host for more convince. Overall this hotel is wonderful.

10/10

Exceptional

06 Jan 2019

Verified traveler

The pillows is hard to sleep on. Feel like too much air

Leisure Family

10/10

Exceptional

01 Jan 2019

Dato Adam

My thoughts

The hotel has been my new favourite every time im in Johor but this time is shock me for a posh hotel they serve me old towel with a hole. Although its easy to hook but for a posh hotel pls keep the image n throw all towels

Partner

6/10

Pleasant

31 Dec 2018

Verified traveler

Besides the service standards and quality of food, the rest were disappointingly not up to their tagline to ‘epitome of fine living’.

8/10

Excellent

30 Dec 2018

Verified traveler

Hotel is OK staff is friendly cleanness of the bathrooms could be better, the room itself is OK and clean

2/10

Poor

25 Dec 2018

Verified traveler

No room available, prepaid to Expedia but nothing Expedia can help

8/10

Excellent

25 Dec 2018

Verified traveler

2 nights 2 room stay.

The piping of the shower dispenser has problem and causes loud dripping sound at night. And the music from the pub was noisy causing anyone staying at 3rd floor and below a nuisance... but other than that the stay was overall comfortable and the cleanliness is commendable.

Family

8/10

Excellent

23 Dec 2018

Mei

Nice hotel, location not great for those without a car, hotel tries hard to have high standards, breakfast acceptable. A nice stay.

2/10

Poor

23 Dec 2018

Verified traveler

Horrible check in experience. Went to hotel at 6pm to check in and room was not ready, told to wait as the hotel is fully booked (can’t understand why?)

Waited for another 40mins with staff asking me to wait again. Had to like beg them to give me a room.

Staff was rude and did not show any professionalism in handling customers. When I finally got my key, can’t unlock the door lock and had to go down to the counter again.

Wouldn’t return to this hotel. Terrible mess.

6/10

Pleasant

22 Dec 2018

Verified traveler

No car park lot and bar noise intruded bedroom..

Counter staff were friendly and pleasant. But unfortunately parking lots were taken by people who are not hotel guest but came for the bar instead for hotel guest. Stayed 1 night at premier king room 111, wasnt pleasant as my room is directly above the bar. The noise and bass kept on till 2am. The room wasn't sound proof so basically I had a hard time to sleep. Breakfast variety very little, waiter is very friendly despite the crowds.

Partner

10/10

Exceptional

21 Dec 2018

Ashere

Hotel to maintain cleanliness

10/10

Exceptional

15 Dec 2018

Verified traveler

Location is good,service is fast and room is clean

8/10

Excellent

14 Dec 2018

MSK

Great deals

10/10

Exceptional

05 Sep 2018

SIVAPALAN

Great place to stay for shopping in KL

Great location. Great service and the breakfast was good. Comfortable, spacious room.

Family

10/10

Exceptional

19 Aug 2018

Caron

Comfortable and Valuable Hotel

Extremely comfortable and valuable hotel for stay and relax freedom

6/10

Pleasant

26 Jun 2018

Mani

Can be better

Booked two rooms, one with king size bed the other two single. The single beds are not comfortable at all as it is Super small size, which was made to fit in a small room. You’ll probably get body aching sleeping in that type of single bed. Bath/toilet is clean but be careful there’s no lock and there is a big gap exactly facing the “business” part. This is really outrageous. The facilities are clean but interior design is lousy. Don’t expect anything from the TV. Breakfast is bare minimum standard, but enough if u go early as some items are not replaced. Overall our stay was not really comfortable but this is what you get for that rate. I will pay more for better ones at better areas next time as comfort is most important for me.

8/10

Excellent

19 Jun 2018

Verified traveler

Good stay

Stay in room 228, the door is hard to close. Hope management can resolve this. Since this is still relatively new hotel, management should start looking at the maintenance of the room.

Will still stay in this hotel until new hotel is build in jb.

10/10

Exceptional

17 Jun 2018

Eugene phaw

Silverwolf

Everything so great but limited time free transport shuttle bus every 2 hours and no 7 eleven net , it is okay.

Friends

10/10

Exceptional

05 Jun 2018

Adam

Best little hotel

Everything

10/10

Exceptional

29 May 2018

Adam

Boutique Hotel with 5star standards

Everything was perfect. Like staying in a 5star hotel

10/10

Exceptional

13 May 2018

Verified traveler

Cozy experience of a 5 star hotel. Enjoyed the stay. Will come back!

8/10

Excellent

11 May 2018

leigh

Great value

Very nice room and bed was excellent. Slight language problem with staff but when sorted they were very friendly and helpful. Price is right but about 1.5hr from Changi and border crossing the first time was very confusing. Ok going back as we knew what to do and where to go. Good hotel but not for airport stay.

Partner

8/10

Excellent

11 May 2018

Wai Ho

Good hotel, not so good location

Room was great and so is the price, but the location was not good. Around the area there’s no food. Need to take taxi. Shuttle bus sometimes will not have in the event if driver on leave. Breakfast variety was ok.

Partner

8/10

Excellent

22 Apr 2018

Ivo

Hotel just ok but only good for self drive.

No supermarket or shop near hotel, only good for self drive. Breakfast and room just ok, not so good. But all staff are nice.

10/10

Exceptional

19 Apr 2018

Verified traveler

Clean and easy access to town, eating places and highway.

10/10

Exceptional

11 Apr 2018

Siti

Clean and good parking

Family

10/10

Exceptional

02 Apr 2018

Raymond

Enjoyable short trip

Staff was friendly & helped us on Shuttle service booking, nice place & great breakfast

Partner

8/10

Excellent

31 Mar 2018

Verified traveler

Value for money

Room was clean tidy. Simple hotel.breakfast was disappointing as food was not replenish on time and very limited choices.

Family

6/10

Pleasant

26 Mar 2018

Ngella

First timer

Was quite disappointed with the place as it was very far out and there was no shops nearby, not even a 7-11 or Cheers. The photos from the website did not quite project a full angle of the outside surrounding. The room is spacious enough but the bed was a little short for my spouse who was about 1.7m tall. He only liked the pillows and the bathrobes.
The bathroom had a musty smell and the pressure from the rain shower was not very strong although we were at the second level -first level of rooms.
Breakfast was dismally limited.There were perhaps about 4 items , not counting the bread which had only the squared loaves. Chicken wings were finished by around 8.30 and were not replenished quickly.
When we arrived, we were also not informed of the shuttle service. I had to ask the staff the following day about it.
When we went to have some drinks at the bistro bar next door, the staff was very friendly and I was quite impressed by the glowing menu. The drinks were alright though I did find the Long Island Tea a little diluted as I requested for less ice.
Air con was of the right temperature in the room. Cool enough to rest.

Partner

8/10

Excellent

12 Mar 2018

Aik Guan

The room is clean however the fridge inside the room was not cold at all. Location is good as it is near the checkpoint and free parking as well. The staff is friendly plus point for fast check in/ check out.

Partner

8/10

Excellent

12 Mar 2018

Verified traveler

Nice and clean. Pics on site make it look much bigger. Staff very friendly and chef at dinner very accommodating.

Family

10/10

Exceptional

01 Mar 2018

Tomas

Amazing hotel that is very clean and very new

It was an amazing stay! Hotel is very new and very clean for Malaysia standard. Exterior of hotel looks boutique style. Interior is bright and has a nice Malaysian vibe. Check in was easy, receptionist was friendly. Room is very clean and bathroom is great. I love the rain shower head. Wifi is of reasonable speed. Location is in a quiet residential area. I had a perfect sleep on the comfortable bed and pillow. Totally recommend to everyone! I will definitely book the same hotel again when I visit JB! LOVE THIS!!! Thank you to Grand Belllo Hotel!

Partner

10/10

Exceptional

21 Feb 2018

Verified traveler

Awesome New Hotel ! With Free Shuttle bus to City

Grand Belllo is Good ! First time staying and is 4 Days 3 Nights. We are really Pleased with the Great Team Work & Services Provided by All your Staff Guest Relations Manager- Miss Nora Dato Rahmat, Receptionist Miss Rochelle & Mr Pathiban, Housekeeper Mr Sagar, Driver Mr Iskandar.

They were All Excellent Service ! Very Patience, Tactful, Polite. Keep up the Great Job Grand Belllo JB ! A million Thanks & Thumb Up Grand Belllo JB !
We are extremely Happy with Your Kind Gesture and Hospitality !

Will Not Hesitate to strongly recommend your hotel to Relatives, Friends & come back again soonest to stay again !

Partner

8/10

Excellent

21 Feb 2018

Verified traveler

Review

It was ok.

Partner

6/10

Pleasant

20 Feb 2018

Kim

Not so good place for tourists.

Location of hotel not so good, but they have shuttle to the downtown.