Sheraton Johor Bahru

Malaysia , Malacca Johor and South
Johor Bahru, Jalan Storey Bukit Senyum
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20 reviews shown

10/10

Exceptional

12 May 2026

Eric Hock Lee

The gym was very nice and the equipment is great.

Business

4/10

Poor

11 May 2026

Sathgunan

Room was spacious, clean. Baby cot was in bad shape. Disappointed for Sheraton Brand and a new property. Worst is parking because it shares same parking with the shopping complex. Saturday on arrival we were caught in massive traffic at the parking entrance. We chose this hotel because of location, but this will be out last time to stay here. Will go back to our fav hotel Double Tree Hilton.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Jazryl

We really enjoyed our stayed here at Sheraton JB. All the staffs services were excellent. We had a twin bedrooms and King bedroom adjourned together. The rooms are spacious and the beds are comfortable. We also had the buffet breakfast for both days. Just a little suggestion on the Nasi lemak rice can have some improvement.

Friends_and_family Family

10/10

Exceptional

04 May 2026

hiroyoshi

Staff smile and cleaning very good.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Boon Hwa

I have stayed in numerous hotels in several countries, when I booked for a room of 3, none of them charged me for the roll away bed that I have requested.
Though you have waived it when I protested but you have spoiled my Staycation.

10/10

Exceptional

15 Apr 2026

Kevin

Breakfast is wonderful, I missed the evening buffets as they were poorly advertised, so settled for the club lounge.

Self

10/10

Exceptional

15 Apr 2026

Felix

Best hotel in JB currently

Family_with_children

8/10

Excellent

07 Apr 2026

Wayne

Some very attentive staff

Leisure Partner

10/10

Exceptional

30 Mar 2026

Jia Wen

Clean and prefect room. Breakfast variety can be more options like sushi and miso soup or mushroom soup

Business Family_with_children

10/10

Exceptional

11 Mar 2026

teo soon ann

Clean rooms , near n tidy, facilities are new , experience n exceptionally friendly n helpful staffs

Business Self

10/10

Exceptional

08 Mar 2026

Our stay at Sheraton was wonderful. The facilities are so clean and good. Hotel staff were friendly. Special mention to the manager Sri Jivan and team. Breakfast was very good. Our dinner at the restaurant was also sumptuous.

Friends

10/10

Exceptional

22 Feb 2026

Kevin

Perfect, club lounge needs a little work but amazing staff and hotel

Business

8/10

Excellent

26 Jan 2026

Amran

The room was

10/10

Exceptional

10 Jan 2026

Faaizah

Went on a last min staycay on the weekend of 9 to 10 Jan. My family of 4 was lucky enough to get the last available Family suite. We were promptly assisted with our luggage by the staff at the reception. Check in was attended to by a smiley lady at the counter. Dennis who I think might be the manager on duty graciously allowed me to choose a complimentary cake from the hotel restaurant when he found out it was my bday which was a nice gesture.
The room was beautifully designed especially the children's double deck bed and bathtub area. My kids loved it. We also got a complimentary bfast at the lounge the nx morning. Requested for a late check out but as the suite was quite limited, it was not possible. However, the hotel kindly offered a spare hotel room for an additional 2hrs hours to use for free as my son had his zoom online tuition class. I really appreciated this as the rest of the family could still rest while my son was having his class.
Once the attached mall is open downstairs, I'm sure Sheraton JB will be more popular among Singaporeans since it's also near to the CIQ.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Kimberly

Super friendly staff, hotel amenities were well-maintained, breakfast was good too!

Leisure Family

8/10

Excellent

26 Dec 2025

Salleh

Good staff

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Saedah

Dear Kesturi,

I would like to express my sincere appreciation for your exceptional care and assistance when I was unwell on 7 Dec.Your attentiveness, warmth, and genuine concern brought me great comfort at a time when I truly needed it.

Your professionalism and heartfelt service are a credit to the hotel, and I hope your General Manager will know how much your support meant to me. Staff like you make a world of difference to guests.

Thank you once again, Kesturi.
Your kindness will be remembered.

Self

10/10

Exceptional

05 Dec 2025

sherrin

Service staff was excellent

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Avrel

New hotel, room is nice. However, no EV charger and connected mall is not up. Else will give 5 stars

Leisure Partner

2/10

Poor

27 Oct 2025

Brenda

Air-con control panels in some rooms are spoilt and do not work. Cannot adjust blower speeds or temperature. So air-con in my room was stuck at 19 Deg Celsius at highest blower speed. Technicians were not able to fix and repair the panel. When I requested for a change of room due to the spoilt air-con panel, front desk staff were very reluctant and unwilling to help. The front desk staff did not understand that the spoilt control panel was a big problem as we were freezing in the room, even using the duvet did not help. I had to explain and persuade and convince them that it was a big problem. Only after waiting almost 2 hours, did they agree to change the room for me. Service staff in restaurant were also slow and inexperienced. Took a long time for them to clear dirty plates and replenish food and drinks and cutlery at breakfast buffet.

Friends_and_family Family