Name: Suasana Private Suites by SubHome
Address: SUASANA SUITES, NO.82C, JALAN TRUS, 82C, Johor Bahru, 80000, MY

6/10

Pleasant

23 Nov 2019

Verified traveler

The apartment was spacious but the furniture was Low quality. Check in was also not as smooth. Messaged the property for check in instructions but didn’t receive any response. Had to call Expedia to help get a response from the property. But was still not clear on the procedures. On top of it, the property did not have a reception.

Leisure Partner

10/10

Exceptional

26 Sep 2019

Modhel

Amazing!! More space for family.

Friends_and_family Family

6/10

Pleasant

19 Jun 2019

Zuleeyantee

Everything was fine except for the towels given by housekeeping. They were torn with holes and stained. Should not be kept on the first place. I did feedback to the representative of Subhome and he was taken aback. Please take note.

Family

10/10

Exceptional

05 May 2019

Koh

Excellent Location

The apartment is very cozy and spacious, it is the same as booking directly thru Suasana Suite. The only con is you need to contact thru what's App or phone. I love the TV, large and good.
Check-in time is 2.30pm.
The best part is the location, so close to shopping malls, good eateries and CIQ.

Family

10/10

Exceptional

26 Apr 2019

Jessica

Spacious & well maintained.. near to shopping malls.. will stay again.

Leisure Partner

8/10

Excellent

22 Apr 2019

Lee Ping

Comfort

Overall is good. If can have floor map on the door step and outside bathroom will be more perfect.

Family

10/10

Exceptional

22 Mar 2019

Ya Ching

A good impression for the stay

Although when we just reach the hotel, we took longer time to contact the receptionist to check in. (But We were ahead of time for check in , at first we just wanted to deposit our luaggage. End up we check in earlier. ) I suggest outside of the bathroom can put a carpet avoid from slippery. But overall is still a good impression of the stay. Thank you for the service :) It was a good experience! and we like it a lot !!!

Family

8/10

Excellent

04 Mar 2019

Verified traveler

Accessible, very near to my event that day.
I will come back

Business_and_leisure Friends

8/10

Excellent

21 Feb 2019

TENG TENG

Not bad overall

It's really spacious and overall in good and comfortable condition. Ideal for families and group of friends. Only towels and shampoo/shower gel is provided so do bring your other toiletries need (e.g. toothbrush, toothpaste, shaver). Toilet in the master bedroom has lots of ants. Wi-fi connection is unstable and only connectable from the master bedroom. The check-in process is hassle-free although there is no reception counter, just give them a call and they will guide you accordingly.

Family

2/10

Poor

22 Jan 2019

Verified traveler

The 3-bedroom property was not sufficiently clean - there were trails of ants crawling all over the place. Ants would crawl up on us when we were on the bed and sofa. The common shower had no hot water despite us switching on the water heater. Our repeated messages to Subhome regarding the water heater issue were ignored and the issue was not resolved during our 2-days stay (6 of us ended up sharing one bathroom). There were also no toiletries except two bottles of cheaply-scented body shower and shampoo - it was not sufficient at all for 6 pax over a 2-days stay. There were also no bathroom mats and we could not dry our feet after shower. We also had to ask repeatedly for the wifi password and despite reading our messages, Subhome refuses to respond. We had to write again the next day before we got a response. Even then, the password was inaccurate (we had to figure out by ourselves that Subhome made a mistake with the capital letters). This was an apartment for 6 pax but we were given only one access card. Lastly, Subhome was so unprofessional - it asked me to provide my credit card details over WhatsApp. When I refused citing security concerns, Subhome forwarded me other customer’s credit card slip to prove their point that this was their usual way of handling payment! This was a complete breach of customer’s confidential information. We are extremely unhappy with Subhome and we will be pursuing this matter directly with Expedia.

Leisure Friends

8/10

Excellent

02 Aug 2019

Verified traveler

平價, 舒適, 寬敞

平價, 舒適, 寬敞, 但check-in 要 whatsapp / call 聯絡人到Lobby辨理
我訂了3房間的單位, 但他們說沒有3房, 安排了1房+2房給, 而且不是相連, 有少許不方便
但回想一下, 我們有2廳3房3房浴室.....其實都很不錯

Family

6/10

Pleasant

15 Feb 2019

Verified traveler

You cannot check in when you reach the property but contact the contact person and wait. It took me about an hour for checking in. The room was big but insufficient living necessities were provided. No bottled water, teethbrush, slippers were provided in this room so make sure you have to bring or buy before you reach the property. Luckily the property located next to two shopping centres so you can get all necessities you need.

Partner