GBW Hotel

8/10

Excellent

17 Jul 2024

Mohd

Easy access

Business Self

6/10

Pleasant

01 Jul 2024

Oon Poh Rickie

1 night stay ay GBW

Though it was a 1 night stay, the room was large.
Aircond was very cold cannot be tone down.
Only have bath towels, would be good to provide the hand and face towels too for better hygiene and comfort.
Hotel is abit aged need some upgrading.
Construction going on outside hotel, noisy even at late night.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2024

Mekala

Hotel staff were very nice and helpful

Leisure Partner

6/10

Pleasant

05 Apr 2024

Muhammad Faris

Room is excellent but toilet need to improve

Leisure Partner

10/10

Exceptional

06 Dec 2023

Sheng Hui

The rooms are spacious and we got lucky to have some room upgraded. The water heather and aircon might need some upgrade as we dont seem able to get very hot water for bathing and aircon is warm for 2 rooms

Leisure Friends

4/10

Poor

12 Nov 2023

CHEE KWONG

3.5 Star Hotel room is a rundown. Algae on the windows and seems long time never maintain. Pillows and beds are low quality. Shower frames broken.TV signals are so bad. Whole corridors are dark, and it was surprising that the good reviews left by previous guests are really genuine reviews or fake. To be fair, breakfast is moderately OK.

8/10

Excellent

08 Oct 2023

Samsiah

Check-in was easy and fast as we immediately got our rooms. Facilities are old and definitely need upgrading. Housekeeping could definitely be better as we noticed a piece of tissue paper below the study table when we first came but it still wasn't removed or thrown away when housekeeping did their work on the 2nd day. There should be a bigger shelf at the shower area for us to place our things while having a shower. The current one is too small and shallow. The location is really inconvenient to get Grab drivers. They simply do not want to take our booking from the hotel. We would need to get out of the hotel area to actually get Grab.

Leisure Family

8/10

Excellent

10 Jun 2023

suzanne

Overall Is okay

8/10

Excellent

30 Jan 2023

Christopher

Booked 4 Deluxe Queen rooms but was given Premier floor with 2 Suites. All 4 rooms were very cold and we have to switch it off for the 2 nights stay. Rooms were dated but comfortable. Wifi was adequate but need to change password everyday. There's a bridge to City Square about 800m away. Overall experience ok.

Friends_and_family Friends

8/10

Excellent

13 Jan 2023

Mohamad

Hotel is clean, breakfast is decent. Pleasant to stay.

Leisure Family_with_children

4/10

Poor

26 Dec 2022

Rahmat

First and last time visit.

Super disappointed with the service on the day we check in. The receptionist give ZERO attention to us and treat us as if we owe them money. No basic courtesy at all. Not even a thank you. So Unwelcoming. When we got in our room, we found a used condom underneath our bed. It just shows that they didn’t clean up properly and it’s very unhygienic. The waiting time for the lift is the worst as we have to wait minimum 5-10mins. Very disappointing experience as we can hardly go up and down the hotel as it will take atleast 20mins just to get our delivery food below. Really hope they can bulk up on their SERVICE, Room cleanliness and proper lift service. Overall I advice anyone staying here to check your room properly and make sure your bed is clean too.

Friends_and_family Family

8/10

Excellent

30 Sep 2022

Muhammad

The hotel is a little old

Leisure Partner

4/10

Poor

01 Jul 2022

THIAM KEE

The room is dirty and rundowns, facility is here but need overhaul

6/10

Pleasant

26 Jun 2022

thakirah

Took executive queen room. Not clean as expected. The sofa and chairs and carpets have stains

Leisure Partner

8/10

Excellent

07 Jun 2022

Stan

Room was big with great views of city but hotel is old. Room walls have black mold stains… even on the shower curtains. Furnitures were dated. N lack of power points for phone charging… need to remove light plug to use.

Friends_and_family Friends

10/10

Exceptional

28 Apr 2021

Verified traveler

Easy to access

Business Self

10/10

Exceptional

09 Sep 2020

Verified traveler

Best hotel with cheaper price. Very satisfied. Thanks

Friends_and_family Family_with_children

6/10

Pleasant

10 Aug 2020

Verified traveler

seramm

Friends_and_family Family

8/10

Excellent

08 Mar 2020

Andy

Shower, TV English channels and power point.

Excellent view from Room 1183.
The shower was not working well, drainage of water was slow.
No power point at bedside.
Very few TV English channels.

Friends_and_family Friends

6/10

Pleasant

23 Feb 2020

hari krishna

Poor ammenities

The room was fine except for a few things.
1. The wifi signal inside the room is poor. Had difficult to connect with phones.
2. Unable to connect wifi for more than 1 connections
3. The television is signal is bad. Difficult to change the channel and adjust the volume using the remote.
4. The entrance door has no 2nd locking as it is faulty.
5. No power point near to the beds. Inconvenience to charge the phone and need to search for power points.

Business

8/10

Excellent

21 Feb 2020

Verified traveler

fast response and patient from service staff after calling few times

Leisure Friends

6/10

Pleasant

17 Feb 2020

Guest.

The stay is good. The staff is good. It is my second visit. But I had found people clothes for my second visit underneath the bed. I had feedback the staff on the reception and they quickly transfer the room to another room. Overall, my stay is good.

Leisure Partner

8/10

Excellent

27 Jan 2020

Choon Eng

Compliments

It was a value for money hotel, walking distance to CIQ and shops. Room was nice a spacious, pool was just nice.

Friends_and_family Friends

6/10

Pleasant

26 Jan 2020

Verified traveler

Proximity - a short distance away from JB CIQ. Convenient just a 10 mins walk thru on the covered walkway bridge to JB Central.

Friends_and_family Family

10/10

Exceptional

15 Jan 2020

Malvin

Everything is great with my stay.. the only thing i didnt like though is the food i ordered in room service. The food is obviously prepared in advance. It was cold already even the soup.

Friends_and_family Friends

8/10

Excellent

12 Jan 2020

Lian Suan

Good

Partner

8/10

Excellent

06 Jan 2020

Verified traveler

Staff was very friendly and kindly upgraded our room. The hotel breakfast spread was good. Hotel room is a little dated but overall was worth the value. Very spacious and big room, and there was free shuttle bus svc to nearby malls. Thanks!

Leisure Family

8/10

Excellent

02 Jan 2020

Lizz

Pro:
-Walking distance to JB CENTRAL.
-Room is spacious (got free upgrade to Executive, tqsm).

Cons:
-Cleaner cleaned my room but did not lock the door properly. Hence it was left unlock until i came back and discover it during midnite. Lucky thing no missing item. Apprec hotel mgmt to look at this matter seriously.
-Room's carpet near toilet is moldy (executive room-shld replace or do somethng abt it).
-Pathway (carpet) fm our room to lift lobby quite dirty. Shld do regular clean up, shampoo,etc.
-Toilet's sink stucked.

Leisure Family

8/10

Excellent

21 Dec 2019

Verified traveler

Nice hotel. Nearby r and f mall and city square mall. Will come back again.

Leisure Family

8/10

Excellent

21 Dec 2019

Zaiki

Finishings a bit run down, linens are old, bathroom quite dirty. A good spread offered for breakfast though. Good selection of cereals. The muesli is commendable. Good location, several shopping centres within 10 minutes walk.

Friends_and_family Family

8/10

Excellent

20 Dec 2019

Verified traveler

- Room 1809 main door unable to safe lock
- TV Remote power on/off not functioning

Leisure Friends

8/10

Excellent

26 Nov 2019

Verified traveler

1. quick check-in and check-out. 2. good brrakfast spread.

Leisure Self

8/10

Excellent

18 Nov 2019

Verified traveler

Overall okasy

Friends_and_family Family

8/10

Excellent

17 Nov 2019

Rosliza

Great Stay

It was a great place to stay with good breakfast menu.

Friends_and_family Family

8/10

Excellent

04 Nov 2019

Verified traveler

i like the hotel room as it is big compared to other hotels.
what i don’t like is that they should provide 2 toilet rolls inside the toilet.

Leisure Family

8/10

Excellent

03 Nov 2019

Verified traveler

Location and service are great. The only downside is the amenities is old.

Friends_and_family Family

8/10

Excellent

03 Nov 2019

Noraisha

Good stay

Good stay.. Hopefully in future, GBW can change to a more comfy pillows n blankets.

Friends_and_family Family

8/10

Excellent

21 Oct 2019

Abdul Malek

GBW Oct 2019 review

The 2 night stay was good. Walking distance to a few malls with the newly opened skybridge. Room was nice but pls check to ensure bathroom have no leaks. Could do with better towels. Bfast ok. Overall had a pleasant stay at GBW Hotel.

Family

2/10

Poor

06 Sep 2019

Verified traveler

Very dirty got little roach on carpet floor dusty and old furniture. Buffet breakfast good. Staff service good. Except room is old dirty and noisy from the main road other than that not bad.

Leisure Self

8/10

Excellent

26 Aug 2019

Wei Yong

Room was spacious n somewhat clean except bedsheet hve slight stains. Reception service was good but shuttle bus service was lousy. Driver was supoosed to pick us up from Citysquare at 810pm but did not. The driver just drove passed us without stopping to pick us from the destinated location outside Levi. Even though we had arranged with reception to pick us up from Citysquare at 810pm. Very irresponsible driver. He came with an empty bus and we were mad that he just drove passed us without picking us up.

Friends

6/10

Pleasant

04 Aug 2019

Desmond

swimming pool do not provide tower and the room aircondition is no cold

Leisure Friends

10/10

Exceptional

21 May 2019

Sj84

Better than expected. Large room with everything you need. Nice big bathtub. Can see the hotel is somewhat old but so far was a pleasant stay. Was told by front desk that the entire hotel was non smoking, so no smoking rooms avail.

Leisure Partner

6/10

Pleasant

01 May 2019

Verified traveler

Loved the size of the room and amenities in room. However, carpeted floor felt dirty and furniture felt old. Hotel card was extremely sensitive and required a reset whenever placed close to phone. Had trouble locking the door upon exiting. Other than that, staff were helpful, very friendly and often attended to requests with smiles .

Leisure Self

8/10

Excellent

21 Apr 2019

Verified traveler

room a bit smelly, others ok

Business_and_leisure Partner

8/10

Excellent

20 Apr 2019

Sebastian

Free shuttle to City Square

For short duration stay, this hotel is pretty decent with free shuttle bus to city square that is very convenient. There is no USB port in the room to charge up the mobile devices so you will have to bring the 3 pings adaptor. But the hotel lobby staff is kind enough to use their own adaptor to charge up our powerbank.

Partner

2/10

Poor

15 Apr 2019

CHANDRA

Items were old and broken

Friends_and_family Partner

10/10

Exceptional

04 Feb 2019

Verified traveler

Service Deluxe

Everything was great. The only thing that annoys us is that your sauna and spa services are included in our stay but it is misleading because you have outsource it to level 5 of your building and it is another expense on our part. But then again the whole service in the sauna, spa and massage services are all service deluxe.
Please may I suggest that you advertise this truthfully.

thanks

Partner

4/10

Poor

07 Jan 2019

Abdul Rahim

Sadly wrong location

Far from local mall

Family

4/10

Poor

07 Jan 2019

Verified traveler

Pillowcase have bloodstains. Aircon shutdowns by itself multiple times and balcony has cigarette butts even though its a no smoking room.

Partner

6/10

Pleasant

30 Dec 2018

Verified traveler

Check-in was delayed by an hour despite arriving on time. Hotel cleaning staff was quite unprofessional by entering into our room without our permission when we were inside the room. Talk about privacy. Other than these, the room was clean and very spacious for the price we paid. Will consider patronising the hotel again if the issues brought up can be ironed out

8/10

Excellent

05 Dec 2018

Verified traveler

OK

So-so.

Family

10/10

Exceptional

26 Nov 2018

GOH

WORTH STAYING

OVERALL I HAPPY WITH THE HOTEL, JUST THAT THE BUILDING IS VERY OLD. ONE OF THE MALE STAFF WHO COOK THE EGG IS A BIT RUDE, WORTH THE STAY

Friends

6/10

Pleasant

26 Nov 2018

Verified traveler

ok

Decent for the price paid. Don't mind going back again.

Partner

8/10

Excellent

22 Nov 2018

Zaidi

Nice hotel. Nearby shopping complex. Great facilities.

8/10

Excellent

21 Nov 2018

Verified traveler

Good is so big

6/10

Pleasant

20 Nov 2018

Borhan

The hotel is quite old n need to be repaired n maintained...service is good...room is very big n cozy...but need to repaired otherwise very comfortable...

Partner

6/10

Pleasant

18 Nov 2018

Francis

Meh@JBSentral

Well situated, near JB CIQ. But all good things end there of this hotel.
Reception in general is cold and unhelpful. Room and facilities look old. Breakfast buffet is so-so. Can do more with regards to cleanliness.

8/10

Excellent

17 Nov 2018

GHAZALI

The towel was very old. If possible please change with a new one.

Partner

8/10

Excellent

07 Nov 2018

Kui Huat

Good service though property is a bit old...n quite a distance to city square

Partner

8/10

Excellent

04 Nov 2018

Verified traveler

Decent hotel, value for money.

Location was superb, about 5 to 10 minutes walk from City Square / CIQ. There's also a new shopping mall directly opposite the hotel connected by sheltered bridge. Service was great but wished the staff could have been more attentive to guests standing at the reception. Room was spacious and clean. The bed was comfortable as well. Overall, very value for money if you're on a budget.

Friends

4/10

Poor

02 Nov 2018

JAGDEESH KAUR

OLD RUN DOWN HOTEL

HOTEL IS OLD & OUTDATED, DIRTY KITCHEN, DIRTY CUPS, DIRTY OLD CARPETS, DIRTY CORRIDORS, MAIN DOOR CANNOT SHUR PROPERLY, NOISY - BASICALLY AN OLD RUN DOWN HOTEL WHICH NEEDS A COMPLETE UPGRADE.

Partner

6/10

Pleasant

22 Oct 2018

Verified traveler

Just OK, nothing special

The hotel is located in a great location within walking distance to JB Sentral. Room is spacious but quite gloomy with old furniture. Music sounds could be heard until late night. Gym is small (for this size of hotel) and doesn't seem to be well-maintained. Pool doesn't look quite pleasant, they even allow guests with pants in. Wi-fi connection isn't stable.

6/10

Pleasant

21 Oct 2018

Verified traveler

Near to shopping , room not clean especially carpet and chairs got stains

8/10

Excellent

14 Oct 2018

QY

The room is spacious and clean. Breakfast buffet is considered okay.

6/10

Pleasant

10 Oct 2018

Verified traveler

Cleanliness is a big concern. Facility is not well maintained

8/10

Excellent

07 Oct 2018

Henny

Couple stay 5-6 Oct

Friendly staff & clean hotel. My only default is the mattress cos’ it’s shallow in the middle that I have to sleep at side of the bed. Prolly need to change brand new. In-house meals are expensive & need to be improve. Had beef horfun but tasted a lot of ginger that kill the appetite

Partner

8/10

Excellent

02 Oct 2018

Alvin

Simple & Clean hotel

I was a simple and clean hotel and very near to city square hall.

10/10

Exceptional

30 Sep 2018

NORHANISHAH

Nice

nice but the place for b'first not suitable for older person

Family

10/10

Exceptional

27 Sep 2018

Erwin

Good to stay hotel in JB

Very goood

Partner

8/10

Excellent

23 Sep 2018

C

Confortable but a little dated

Had a free upgrade to a suite. Spacious and clean room. Bed was comfortable.

8/10

Excellent

16 Sep 2018

WY

Best Valued Hotel Near JB CIQ

Booked 2 twin bedder rooms and to reach the hotel requires a 10-15 mins walk from the new pedestrian link bridge from CIQ. Checking in and out were hassle free, rooms comes with all necessary amenities of a hotel, bedding were comfy and rooms rather spacious. However, breakfast varieties were rather limited. Overall, the stay was real value for money for the price paid and is a hotel recommended for a short stay in JB near CIQ.

Friends

10/10

Exceptional

12 Sep 2018

Sitti

Recommended

I got excutive room that day. The view from room is super lovely. I love the room, the pool and of course their hospitality. Will visit again for sure! Thanks

10/10

Exceptional

07 Sep 2018

Fifah

We arrived and we received happily a free upgraded to Premier Suite.

Family

8/10

Excellent

21 Aug 2018

Shane

Very nice hotel

This is a quality hotel, with good staff, great amenities, good location and comfortable rooms.

Partner

6/10

Pleasant

19 Aug 2018

Verified traveler

Nice hotel close to the city

Just a night. Spa only we had the massage theraphy. No other services yet. Slowly.

8/10

Excellent

29 Jul 2018

Verified traveler

Spacious rooms. Very close to CIQ and a couple of malls.Service was good . A gd value for money .

Family

8/10

Excellent

22 Jul 2018

Low

Short Cut To Hotal From City Square

Can take overhead bridge cover walkway next to shutter train lobby (to WDL) near check point, about 12 mins.

8/10

Excellent

12 Jul 2018

David

Nice hotel with fridge

Hotel was clean and comfortable. There is few restoran on the first floor. A balcony was given outside the room and the view is nice

10/10

Exceptional

08 Jul 2018

ahmad

nice hotel and very friendly location

nice hotel, near Singapore and very friendly location

10/10

Exceptional

25 Jun 2018

Ash

Nice place

awesome

Friends

10/10

Exceptional

20 Jun 2018

Didier

Good hotel

Polite and helpful front desk staff. Great room good breakfast spread. Smoking room full so upgraded my room

6/10

Pleasant

19 Jun 2018

Verified traveler

A bit tricky to find the way to the hotel. Very far away from any shop lots etc. My room toilet bowl clogged and need to call a technician to fix the issue.

4/10

Poor

15 Jun 2018

pe

Need to improve but not too bad

I always stay in this hotel when I visit JB. It is getting older so everything need to be touched up.
My stay was during Ramadan period so it might be less manpower. When I reached the hotel was around 10pm.
It seems like just got done the cleaning. The bathroom floor was very wet and there are some pieces of somethings on the floor.
The water was leaking from the pipe under the basin.
I was very disappointed about no evening time 20% discount for cake at the lounge anymore. The piece of cake becomes very small.

6/10

Pleasant

05 Jun 2018

Iskandar

Need to up grade

Old furniture, bed sheet not so clean, carpet is dirty..

Family

2/10

Poor

30 May 2018

Verified traveler

Old tv. Smelly carpet. Everything not provided . Must call them 4 everything . Troublesome.

6/10

Pleasant

29 May 2018

armorite

Room is very much unmaintain. Wall paint came off, dusty furniture, tv bad coverage, sofa with musty smell. Basically the picture of the room is never the same with the reality.

8/10

Excellent

27 May 2018

louis

Worth it for the price

A decent hotel with all the facilities. A very comfortable stay and, for the price paid, there is a bathtub for queen studio room. No chance to try the swimming pool, but water looks clean. Would come again.

4/10

Poor

21 May 2018

Jordan

Unpleasant experience

The hotel room are so old and dirty. Does not enjoy my stay at all

Family

8/10

Excellent

20 May 2018

Anuratha

Nearest to JB Customs

Amazing service..walking distance to JB customs.. breakfast is same menu everyday

Family

8/10

Excellent

14 May 2018

Verified traveler

comfortable stay

pleasant stay with good service.. staff is very friendly and helpful..

10/10

Exceptional

11 May 2018

karim

Nice hotel in town

Very near to interesting place in johor bahru
😎😎😎

8/10

Excellent

07 May 2018

amir

Short break

Nice and comfortable place to stay good buffet breakfast hotel provide shuttle van to nearby shopping centre can even take short walk to shopping centre

6/10

Pleasant

05 May 2018

Nigel

Noisy & not clean

The karaoke on TOP Super noisy , Housekeeping didn’t do properly, the dirt just anyhow swipe to their floor

10/10

Exceptional

04 May 2018

IAN ISAAC

Great Staffs and Great Room

It is a wonderful moment as usual because I have returned to GBW for quite a nimber of times. The reasons for me to return as a RETURNED GUEST, is that the service from the time I stepped down the car,from the securities,the front desks guest services,even the staffs from housekeeping,room service and maintenance,they are all friendly and always smile. They are always ready to our needs. Very professionally handled and that is very awesome as that is why we felt so welcomed. I am staying in the Studio Room with single beds. Room are cozy and comfortable with great view of JB city as I had requested. Good job to all staffs at GBW,may we meet again😎😎😎😎

Friends

6/10

Pleasant

04 May 2018

Nigel

Nice hotel but not up 4 stars standard

The Karaoke in this hotel should be at the TOP floor, I stayed 2 storey below the karaoke lounge but Everyday can hear someone singing very loud. Room’s sound proof very lousy.... toilet bowl got abit weird smell, Housekeeping department should take note & improve the cleanes.
Hotel near to Malaysia Kastam, reasonable room rate.

6/10

Pleasant

28 Apr 2018

Mohammad Ismail

Hotel overdue for refreshing interiors

Hallway and room carpets overdue for replacement. Lesser service for same price standard room.

Family

6/10

Pleasant

24 Apr 2018

Verified traveler

Reached the hotel 2 hours before check in timing and waited for 2 hours and 45 mins then able to check in. Although free upgrade was given. But a lot of time was wasted.

6/10

Pleasant

22 Apr 2018

intan

Recommended for short stays

Stayed for 1 night. Booked 3 rooms - received free upgrade for 1 (studio to executive room).
Prompt service at the reception and from housekeeping.
Studio and executive rooms are spacious. Both rooms have a small 'kitchenette' with a microwave and dining table / chairs.
Rooms overlook the causeway so you can check on the traffic before heading to singapore.

Good bed but furnitures, TV and walls need refurbishment. But would still recommend for short stays.

6/10

Pleasant

17 Apr 2018

Leif

Basic

Old rooms, bathtub could use some TLC, but alright for a night or two

Family

6/10

Pleasant

11 Apr 2018

How Huong

Old and lack of maintenance