Name: Grand Paragon Hotel
Address: 18, Jalan Harimau, Taman Century, 18, Johor Bahru, 80250, MY

8/10

Excellent

15 Jul 2026

Lucas

We were upgraded to deluxe room on the 20th floor. Room size is big. Two twin beds are big also. Room is clean. But the room is slightly old with torn laminates on the furniture and holes on the sofa. Breakfast was alright. Some of the dishes was stale and not heated up properly. Overall, the stay was good but not great.

Family

6/10

Pleasant

24 Jun 2026

Yew Onn

Dirty

8/10

Excellent

24 Jun 2026

Yick Ming

I was impressed by the room service. Being that I was out and did not request for room service, the staff still made the room & top up the amenities. This aside, I had some cash and electronic items on the table and they were all untouched. The staff had only focussed on making the room. Such high level of service integrity is indeed applaudable. It has been my second stay at this property and I highly recommend it.

Self

8/10

Excellent

23 Jun 2026

LIN GHEE MELVIN

Insufficient shampoo and shower gel.

Friends

6/10

Pleasant

21 Jun 2026

Robert

Staff were friendly and helpful. Hotel is a bit run down and need to do a better job of cleaning the floors and replace the old towels

Self

6/10

Pleasant

21 Jun 2026

Jia Xun

Bathtub- after using it for shower, the floor will have puddles of water. So slippery that I almost fell down , the shower curtain don’t seem to work to prevent the floor wet.

The toilet bowl is very hard to flush

Partner

10/10

Exceptional

17 Jun 2026

Carol

No comment

Family

10/10

Exceptional

08 Jun 2026

Gerald Cheng Hock

Food court just behind the hotel

Self

8/10

Excellent

07 May 2026

Tan

yes

Family_with_children

2/10

Poor

07 May 2026

Simon

Firstly, the hot tub was not usable as the stopper was faulty, making it impossible to fill the tub.

Secondly, room service closed before 10:00 PM, and we were charged simply for having a bucket of ice delivered, which was unexpected and unreasonable.

Lastly, the check-out experience was unpleasant. The staff (a lady at the counter) was rude and reprimanded us for being 15 minutes late past the 1:00 PM check-out time, warning that we would be charged a half-day rate if it happened again.

Feedback noted on our end as well, this will be our first and last stay at this hotel.

Partner

4/10

Poor

29 Apr 2026

Salmah

Maybe can put a good customer service at front desk..
Breakfast not as expected not worth..

10/10

Exceptional

12 Apr 2026

Poey Ee

The hotel is within walking distance to KSL Mall and some of the eateries we visited. Hotel staff are also very friendly. The room upgrades also came as a pleasant surprise for us even though it's only a 1 night stay booking.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Gerald Cheng Hock

Clean and pleasant

Self

6/10

Pleasant

19 Mar 2026

Choong Hiong

The property meets basic requirements but could be better with some upgrading. The toilet amenities can be improved. The hotel staff are friendly and helpful. The breakfast variety can be better. Good location as it is walking distance to KSL.

Family_with_children

6/10

Pleasant

17 Mar 2026

Hairianna Shahillah

Everything is so-so.

Selectiveness at breakfast payment for extra pax. We were rightfully charged RM20 per payable child for 2 children, but multiple children after us were seen to be let in without payment despite being of age.

Family_with_children

8/10

Excellent

16 Mar 2026

Robson

Personally I think it still well maintain considering it has been operated for many years, the furniture and room condition are aging, hopefully the management could replace them accordingly.

Nevertheless, it still a value for money consider the room space.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

SIOW KIANG

Great hotel

Self

10/10

Exceptional

25 Dec 2025

Robson

Still the best hotel around JB that value for money.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

HWA HWEE

Stayed in this hotel before. Value for money, clean

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Aljon Cris

The wifi connection should be improved as the connection was unstable and slow. Other than this, all good.

Leisure Friends

4/10

Poor

28 Sep 2025

Henry

Wardrobe doors poorly maintained, could not open. Bath towel comes with holes on them. Breakfast service could not cope with high crowd volume on sunday.

Leisure Partner

8/10

Excellent

24 Sep 2025

Yick Ming

The view was decent but the amenities in the environs is the best selling point. It is located amongst the local food stalls, where you get to eat nostalgic tasty & affordable food like curry fish head, rojak, steamed herbal soup etc.

Leisure Self

8/10

Excellent

01 Sep 2025

logenthiran

A convenient place to stay.

Business Self

8/10

Excellent

27 Aug 2025

James

Why the hotel need to collect tax from us when all price are in the booking already

Leisure Family

8/10

Excellent

07 Aug 2025

Siew Weng

Overnight couple trip

Checked in for a 1 night couple stay in a Deluxe King room, check in was smooth, staff were helpful and courteous.
Room was spacious, sound proofing was reasonable.
Did not book with breakfast, so can't comment on breakfast quality or choices.
Overall, quite a restful stay

Partner

8/10

Excellent

06 Aug 2025

Verified traveler

Clean and comfortable stay. Good location too.

Partner

4/10

Poor

20 Jul 2025

Verified traveler

Disappointing Room Conditions

Stayed one night at Grand Paragon Hotel, JB. While the check-in process was smooth and the staff were friendly, the room experience fell short. The toilet had a poor flushing system, and I could clearly hear guests talking next door in the middle of the night. Despite being in a non-smoking room, the guest next door was smoking, and the smell came into my room.

Overall, not the restful stay I hoped for. The hotel needs to improve room maintenance and enforce non-smoking policies more strictly.

Partner

8/10

Excellent

20 Jul 2025

Shou Yang Brian

Bath tub

10/10

Exceptional

19 Jul 2025

Samsiah

The room is so spacious. Very clean. Staff are courteous and very approachable.

Leisure Family

6/10

Pleasant

08 Jun 2025

Kelvin

Family suite was spacious. We had to change room because the previous one wasn’t cold enough, there seemed to be some problems with the air conditioning. The second one was ok, we missed housekeeping the second day and asked for someone to empty the dustbin and bring 2 more shower gel and 4 bottles of water. We were only given 2 bottles of water and 1 shower gel. The housekeeping man came quickly to pass us the items without emptying the dustbin. The flush of toilets were not good. Had to push the button and hold it for 15seconds for it to be flushed completely. The flush button is the same for all the 3 toilet bowls in the room.

Friends_and_family Family

8/10

Excellent

16 May 2025

Kaith

Quiet place, near KSL

Leisure Family

8/10

Excellent

27 Apr 2025

Verified traveler

Room is clean and comfortable

Room is clean and comfortable, just the bathroom lighting not enough bright for the mirror side.

Self

10/10

Exceptional

27 Mar 2025

Frankie

Great stay!

Was really impressed with how well kept the hotel is. Beds were firm and pillows were in good condition. Room was spacious and quiet. Service was also top notch. Thank you! Conveniently located.

Self

8/10

Excellent

27 Feb 2025

Fatt Lin

Asking extra bottles of water needs to charge.

Partner

10/10

Exceptional

16 Feb 2025

Keng Heng

Na

We like the location nearby have shopping Mall and many eating places

Friends_and_family Family

10/10

Exceptional

08 Feb 2025

Jeremy

I been staying this hotel for the past few years when I go JB, excellent service!

Leisure Family_with_children

8/10

Excellent

03 Feb 2025

Gerald Cheng Hock

Near Plaza Pelangi and there is a food court behind that sells delicious food

10/10

Exceptional

13 Jan 2025

Mohamed Rosli

Best place

All good

Partner

8/10

Excellent

10 Jan 2025

Verified traveler

Big and spacious, cold aircon and strong shower. But lack of bath tub in family suite. Kitchen counter top is tad dusty.

Friends_and_family Family

6/10

Pleasant

29 Dec 2024

Cindy

Nice weekend stay

We got a room, probably on the old wing or floor. The door and furniture looks pretty old, with visible scratches. Other members of family were in room that seemed newer and nicer looking. But our room is clean though although the decor needs some work. The bathing area is not separated from the dry areas, so water might flow out and makes the whole toilet floor wet.

But am happy with the service of most counter staff, as they helped with check in and late check out.

It's near to KSL mall, within walking distance. The drive to other malls are pretty convenient too.

Friends_and_family Family

6/10

Pleasant

15 Dec 2024

Tina

The family suite is spacious rm 2518 but the structure and furniture in the room is old. They are nice to have a small surprise for my girl celebrating her birthday with some pastries and fruits. The bed and pillows are good for sleeping. In the night u can hear people singing karaoke 😂

Leisure Family

10/10

Exceptional

28 Nov 2024

Siti Rohani

No comment

Leisure Family

8/10

Excellent

16 Nov 2024

Rosa

The room allocated was in good condition and big. However, do not like the toilet door as there is no lock.

Convenient as it is about 5 mins walk to KSL and a few eateries nearby.

Leisure Friends

2/10

Poor

11 Nov 2024

Wayne

Do not stay here...

Property is poorly maintained. Fell several stars short of a 5-star hotel. Travelling party of 6 for business. One person had dirty sheets that seemed like someone had slept in it prior to his arrival. I had cigarette burns clearly visible on the sheets and peeling wallpaper. Another traveler reported hearing \"critters\" in the ceiling. Not a good experience, and on top of this, hotel has refused to refund 2nd night stay, since we checked out early and moved to a better hotel for night #2 in Johor Bahru. Not recommended.

Business

2/10

Poor

20 Oct 2024

Cristina

Had to leave our booking this place was gross no hot water and very dirty. There was rat droppings in the lobby on the coffee table and mold in the showers

Business

6/10

Pleasant

14 Oct 2024

Kenneth

Nil

10/10

Exceptional

05 Oct 2024

Doris

good location near ksl mall

Leisure

6/10

Pleasant

17 Sep 2024

SUDHEESH BALAKRISHNA

Spacious but worn out. Assistance was called a few times and every time, the required assistance was very delayed or not what was requested.

Leisure Family_with_children

8/10

Excellent

29 Aug 2024

Veronica

It’s conveniently located just a walk away from KSL Mall. But being an older hotel, the condition is not great - bed was squeaky, plastic around bathroom door was cracked and not replaced, bathroom is of good size but the shower area is small. Overall ok for a night’s stay.

4/10

Poor

12 Aug 2024

Sukumar

Staff not speaking English

Leisure Family

10/10

Exceptional

05 Aug 2024

JOSEPH ROBERT

Stayed first time in this hotel n was very satisfied with my stay. Room was clean n spacious, bed n pillows were very comfortable. Breakfast was very good, lots of varieties n delicious.
Walking distance to KSL shopping mall n Plaza Pelangi mall.
Staff were friendly n helpful.
Definitely will stay here again.
Thank you.

Leisure Partner

6/10

Pleasant

27 Jul 2024

Aaron Raphael

The staff are the shining stars for this hotel. Despite the aging property, the bed was very firm and comfortable and the towels were clean. Overall, it was an average stay but value for money for what we paid for.

Leisure Family_with_children

10/10

Exceptional

26 Jul 2024

Verified traveler

Hotel location near busy chinese top spot. Nice hotel.

Friends_and_family Family

10/10

Exceptional

15 Jul 2024

Mohamed Rosli

Family trip

Every thing good

Friends_and_family Family

6/10

Pleasant

23 Jun 2024

Verified traveler

Good service but housekeeping needs to be improved

Non smoking room but the room has slight smoke odor. Hasnt been dusted in a while, there's visible coat of dust on the card reader on door and inside the cupboards. Otherwise bedsheet was clean and bed is comfortable. Service was good.

Friends_and_family Family

8/10

Excellent

17 Jun 2024

Choo

The aircon in our room not cold enuf.
There is no dustbin in the hall.
Overall all ok.

Friends_and_family Family

8/10

Excellent

03 Jun 2024

Fong

Acceptable but can be much better

Spacious n clean. But amenities within room some not in working condition. If only hotel ensure n see to it that better daily amenities maintenence are done. Especially good TV reception n bath necessities. Furniture decor definitely need a makeover asap. They are too old. Overall acceptable for a short stay. Plus point it's very near KSL.

Partner

10/10

Exceptional

05 May 2024

SELVAM

Great & Lovely

I did not get the room which was initially offered but was upgraded to a family suite which was Great & Comfortable, our stay was great as most shopping were close to the hotel made our stay a pleasant one, thanks.

Friends_and_family Family

10/10

Exceptional

22 Apr 2024

STEPHEN

Property is close proximity to all eating places

Leisure Friends

8/10

Excellent

18 Apr 2024

hc

Very concenient location

8/10

Excellent

03 Jan 2024

Verified traveler

Pros and Cons

Pros: 1) great location, near KSL; 2) helpful staff: most employees we interacted with were nice and efficient; 3) good breakfast spread - loved the local options; and 4) spacious room - we felt like we were staying in a mansion.

Cons: 1) our room was very noisy. At first we thought it was a neighboring room. But then the next day I realized it was probably the Ginza Lounge located a floor above. We were staying on the 13th floor and the lounge was on the 14th floor. The front desk did offer a room change but only to a room without bathtubs; 2) faint cigarette smell at times - not sure if this is related to the lounge being on the floor above but at times we had to turn the air con off as we could smell a faint cigarette smoke smell. None of us own cigarettes nor do we smoke. For what it’s worth, the smell went away after a while but it was still extremely disgusting; and 3) light switches not properly labeled - hard to figure out which light switch was for which light, especially when you don’t want to wake your partner up in the middle of the night by clicking the light switch for all the lights in the room.

Friends_and_family Family

8/10

Excellent

08 Sep 2023

yun xun

Walkable distance to KSL mall, good breakfast spread

Leisure Family

8/10

Excellent

29 Aug 2023

Mohamed Rosli

Stay casion

Ok

Friends_and_family Family

8/10

Excellent

21 Aug 2023

Teh

house keeping To be strengthened

Friends_and_family Family

10/10

Exceptional

21 Aug 2023

ong

Staff are always helpful on approach.
Comfortable beds and clean room.
Close to all amenities.
Night market very close to the hotel.
Close to all amenities

Friends_and_family Friends

8/10

Excellent

15 Aug 2023

LIAN

was surprised by the spacious room, however the lightings are dim.. the air con is rather noisy though

Friends_and_family Family

8/10

Excellent

10 Aug 2023

David Chun Wei

Our room was large and spacious. Check in was aso easy and quick. Would hope for a bigger, newer TV and more variety of channels as well as stronger shower pressure.

Leisure Partner

8/10

Excellent

09 Aug 2023

Yu Hock

One night in Family Suite

Family suite is spacious and cosy. Breakfast is not bad.

Friends_and_family Family

10/10

Exceptional

23 Jul 2023

Poh Suan

Great location and easy access to alot of places.

Leisure Friends

4/10

Poor

23 Jul 2023

Melson

Water drainage can be heard from the beds. Water seems to always be flowing for a good 5 minutes after the taps were closed. First room we had had smoking fumes. Requested to change but staff pushed back. Challenged them to come in to sniff and do a nose test - only then did they relent.

Leisure Family

6/10

Pleasant

10 Jul 2023

Adibah

Staffs, breakfast was good
Overall room is outdated, not maintained. My bathroom bidet was spoilt

Leisure Family

10/10

Exceptional

05 Jul 2023

BENG CHEE

The stay is good. Clean room.

6/10

Pleasant

03 Jul 2023

Swee Guan

The Hotel condition is old and needs a major upgrading.
My room 702 carpet was dirty and there were water leakage on it.

8/10

Excellent

22 Jun 2023

Gerald Cheng Hock

Near KSL

Leisure Self

10/10

Exceptional

19 Jun 2023

Poh Suan

Accessible location and walking distance to mall.

Leisure Partner

4/10

Poor

17 Jun 2023

Yeo

Smoking smells too much

10/10

Exceptional

17 Jun 2023

Ho Lun

Surprisingly great! Room is clean, cheap and spacious. Restaurant is well renovated inside. Buffet breakfast is decent. Hotel is walking distance from KSL. Though dimly lit at night, it's actually a housing area and should be generally safe to walk through

Leisure Family_with_children

10/10

Exceptional

13 Jun 2023

Manuel Kimberly

The place is nice :) accessible to stores/mall.

6/10

Pleasant

05 Jun 2023

Wee

Good hotel with poor management

I want to rate 5 stars as this is a good hotel but poor management.
- stingy on bottle waters and poor quality of hotel amenities
- smelly towels
- request towel change but didn’t come. Instead I need to bring the towel and DIY exchange
- level 14 KTV is very noisy, unable to sleep till 2am.
Above can be improved when management willing to look into them seriously.

Friends_and_family Family

8/10

Excellent

18 May 2023

Chee Khien

方便环境很好

Leisure Partner

10/10

Exceptional

02 May 2023

HARJINDER

Manager is very friendly and staff were helpful. Clean hotel with good breakfast and amenities

Partner

10/10

Exceptional

24 Apr 2023

Bonny

Almost perfect

Wonderful place with delicious breakfast and good location. Unfortunately, the room I stayed in showed signs of wear and tear, with cracks in the bathtub and some bits of the bathroom held on with tape! But looking past that, a lovely time was had in otherwise very comfy surroundings.

Self

8/10

Excellent

24 Apr 2023

Joyce

Good choice

A practical choice for JB!

Self

10/10

Exceptional

02 Apr 2023

Hong Leng

Near to shopping mall, eateries and hawker centre, Lot of choices on massage centre to choose and hair salons. Hotel also provides good spread of breakfast.

Leisure Partner

10/10

Exceptional

13 Mar 2023

Choo

The location is great. Very spacious room.
My kids like it so much.

Friends_and_family Family

8/10

Excellent

12 Feb 2023

Andy

Good location which is near to KSL , comes with good breakfast, room and bed is big. I have been staying here once every 2 months ever since the border opens. However , the outside of the windows need to be clean up. Can see algae forming up.

Leisure Family

8/10

Excellent

11 Jan 2023

Mohamed Rosli

All good

Partner

6/10

Pleasant

04 Jan 2023

Li

Phone was not working, room was not clean when we visited and we already had a late check-in, avoid smoking room - made a mistake by accidentally booking it.

Leisure Friends

8/10

Excellent

02 Jan 2023

Bee Yang

Pleasant stay

Leisure Family

6/10

Pleasant

25 Dec 2022

Mohamed Halid

I liked the breakfast food being served and my dislikes were, it's quite noisy because of the party during Christmas eve and disturbed our sleeping and I had a bad experienced where the basement carpark was occupied by water and smelled very bad.

Leisure Family

4/10

Poor

20 Dec 2022

MUI HUANG

It was featured in the hotel introduction that there is a hot tub and free shuttle bus to custom but didn't find both ?

Leisure Partner

10/10

Exceptional

15 Dec 2022

Shirley

Nice stay @ Grand Paragon

Impressed with the room! Love the location as well.
Pity stay was only for a night. Will come back again

Friends_and_family Family

8/10

Excellent

15 Dec 2022

Mohamed

Sure to return😘

Nice beutifully layout of room i got..staff warm & friendly, thou service kind slow🙄. Breakfast simply delicious👍. Ovarall V-good.

Friends_and_family Friends

10/10

Exceptional

12 Dec 2022

Muhammad

👍

Leisure Partner

6/10

Pleasant

11 Dec 2022

Hooi Eor

Average Hotel

The hotel lobby looks quite decent. However, it is quite an old hotel and might need some upgrades and maintenance for the room. The room is spacious and room cleanliness is acceptable. The room is not sound proof, we can hear people talking and walking from the room. It is just walking distance to the KSL mall. Overall, I give this room 6/10 for the rating.

Partner

10/10

Exceptional

07 Dec 2022

Robson

Family holiday

Staying regularly in this hotel, convenience and accessible to a lot of malls and eatery.

Friends_and_family Family

4/10

Poor

05 Dec 2022

young kwong

Toilet bowl stuck cannot flush wastes, air conditioner very noisy & crazy !! Bath Towel torn at side hem.

Leisure Partner

8/10

Excellent

26 Nov 2022

Shiung

Pros: Check-in of room is fast. Reception Staff is professionally trained. Bed is clean and neat. Buffet varieties are great. Restaurant staff are friendly, polite and efficient. Egg station is a plus point. Venue is great for shopping nearby.

Need for improvement:
Flushing system of the toilet is poor. Unable to flush away toilet papers even with full flush. Found some hairs on toilet bowl seat and sink. Some stains on the sofa seat and dusts on the internal of locked window. TV remote is sticky. WIFI unable to connect at level 17. Buffet breakfast is so-so. Nasi lemak rice, mashed potato and chicken curry needs to relook into for taste and presentation..

Leisure Partner

10/10

Exceptional

23 Nov 2022

Alvin

Pleasant ambience.

Leisure Partner

10/10

Exceptional

24 Sep 2022

Muhammad

The room was great