Royce Hotel & Casino

Philippines , Pampanga
Angeles / Clark, Manuel A. Roxas Highway, Corner N. Aquino Avenue
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100 reviews shown

8/10

Excellent

06 Mar 2026

Jeffery A

The staff and service was all top notch. The facilities were great although they were starting to age. The breakfast buffet has to be seen to be believed. The only thing That I found to be a annoying was the WiFi, it was slow, spotty, and unreliable, not real important to me but could be for some people

Partner

10/10

Exceptional

21 Feb 2026

Sylvia

The rooms is super clean and the room is huge. The bathroom is not so renovated but its clean and full of toiletries. Everything you may need is there. Its close to everything mall, transportation. The front desk were so accomodating and the staff were so nice.

6/10

Pleasant

20 Feb 2026

jacqueline

Very cold room

Family

10/10

Exceptional

18 Feb 2026

Elenita

Hotel is very clean. Room is very spacious and clean and staff are courteous and nice.

Partner

4/10

Poor

17 Feb 2026

maria aida

Room was scary …too cold

10/10

Exceptional

16 Feb 2026

Felix

Best

4/10

Poor

13 Feb 2026

Harold

We called Expedia to complain because of the mold in the room. Dirty linen, dirty carpet. I would highly removing this hotel from your website.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Ethel Ina

Staff members are nice and room was cleaned

4/10

Poor

12 Feb 2026

David

Hotel is a bit run down. Room had odor and traffic noise was bad. Also hallways had these air freshener machines and the fragrance was overwhelming and too much. Like they were trying to cover up a bad smell. Staff was nice. Breakfast was subpar too.

4/10

Poor

09 Feb 2026

William

No response to pre arrival questions. Room was old and not as expected.
Breakfast left a lot to be desired. At least the coffee was hot. Unlike the longanisa.

Leisure

6/10

Pleasant

06 Feb 2026

Jannet

Bathroom not well maintained,costumer service is very good

Leisure Friends

10/10

Exceptional

06 Feb 2026

Maribel

Spotless room, spotless Casino, a great place to stay.

8/10

Excellent

24 Jan 2026

Ghia

Good breakfast

Friends_and_family Family

6/10

Pleasant

23 Jan 2026

Vilma

Booking online didn’t clearly mention that the hotel has two buildings (new and old). I assumed it was only one building, so when we checked in, we were surprised to learn our room was in the older building. I think this should be explained better during the booking process to avoid confusion.

It would also be helpful if the hotel provided power converters/adapters for guests who may need them.

The free buffet breakfast had plenty of food options, which was great. However, most of the food was only warm instead of hot. They should monitor and maintain proper food temperatures for safety and better quality. On the positive side, the staff were wonderful, friendly, and very helpful. Overall, we appreciated their service.

Leisure Family

8/10

Excellent

21 Jan 2026

Raymond Dale

Good place and good food.

Leisure

8/10

Excellent

20 Jan 2026

Roel Julius

Need more workers in engineering/maintenance.

6/10

Pleasant

15 Jan 2026

Jenny

Service is terrible stuff .

Leisure Partner

6/10

Pleasant

13 Jan 2026

Harry

Room was fair. Needs maintenance.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Francis

While the hotel was clean and staff was very professional and very friendly, the entire hotel looked old compared to the newer hotel and casino that was built next to it. The breakfast buffet however was very sumptuous and the variety was great. Again staff was very professional and service was quick.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Maria

yes room are clean and staff are very accomodating

Leisure Partner

8/10

Excellent

28 Dec 2025

Marites

Good

Leisure Family

8/10

Excellent

25 Dec 2025

remy

The glass shower doors are leaking through the toilet and vanity area. We have some friends who are checked in the new Royce, after playing in the casino all night, they want us to be together for breakfast. We have breakfast also on our reservation. They will not honor us to use our breakfast reservation unless we have to pay an extra 1,130 pesos each for me and my husband. We paid and noticed they have more food selection.

2/10

Poor

11 Dec 2025

JERHALITO SR

The pool regulation in de luxe room have to wait because priority to used the pool is the premier room first and they will force to enter the room just to clean it, no manners at all and when you request something front desk it take a long time ,and when thers stain in the face towel and Beth towel they will charged for the stain towel . Very bad management.

Leisure Family

10/10

Exceptional

07 Dec 2025

Gemma

Yes spotless and the sfaff super greatness to visitor

Leisure Family_with_children

6/10

Pleasant

29 Nov 2025

Gloria

Need provide all necessities in the bathroom

Leisure Partner

6/10

Pleasant

24 Nov 2025

Kean Yin

Super overprice

Business

8/10

Excellent

23 Nov 2025

James Robert

The only thing that keeps me from giving an excellent rating in a area or two is the service in the casino restaurant. Plenty of works little customers and it still took over 30 minutes to get our orders and they were not served at the sametime sometime over 15 minutes before my spouse would get her food. This seemed to be common even at the resort we stated in as well. Unlike in the states.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Rechel

Yes

10/10

Exceptional

15 Nov 2025

Florida

Excellent

Business_and_leisure

10/10

Exceptional

15 Nov 2025

Florida

Excellent

Business_and_leisure

6/10

Pleasant

06 Nov 2025

Hazel

Checking out takes too much time.

Hallway is dirty and smells.

Leisure Family

4/10

Poor

02 Nov 2025

Roselle

Staff at the counter/front desk. They were not helpful with flexibility options. Not able to provide proper and clear guidance. Other staff ( bellboy, housekeeping and restaurant crew) were ok.

Leisure

10/10

Exceptional

22 Oct 2025

Rose

Accesibility to some restaurants

10/10

Exceptional

20 Oct 2025

Pierre Andre

Very clean , authentic food and the staff are very friendly and helpful

Leisure Partner

10/10

Exceptional

16 Oct 2025

Farrah

Had a lovely stay. Excellent restaurants in the hotel. Service was remarkable. Felt at home and safe.

Business_and_leisure Partner

10/10

Exceptional

27 Sep 2025

Jocelyn C.

Excellent

10/10

Exceptional

24 Aug 2025

Jocelyn C.

Amazing

Business_and_leisure

10/10

Exceptional

24 Aug 2025

Jocelyn C.

Excellent service !

8/10

Excellent

20 Aug 2025

Christopher

Location was great, I stayed in older unit which was very spacious, clean and suitable for my needs. I appreciated the accessibility to the additional dining facilities and Casino via golf cart transport

Business Self

2/10

Poor

08 Aug 2025

Robert

Stay away from this hotel.

Expensive breakfast buffet, they charge full price for kids. Stay away from this hotel.

Friends_and_family Family

6/10

Pleasant

08 Aug 2025

MARIAN

We like the accessibility and location
Although it ddnt meet our expectations as one of the expensive hotels in clark.
We had to asked to change the bedsheet coz it had stain, we had to call for toilet tissues coz no back and the quality was not good very thin, servers from breakfast were slow even if theres more staffs and we had to asked a server to changed the knives and cups from a used table. Need to improve training especially regarding sanitation and cross contamination. Ac from our room was noisy like rain dtops to a tin roof. Bathroom not pleasant odor and with some mold on the caulking.
It was an okay stay. Hope theyll improve.

Friends

2/10

Poor

01 Aug 2025

Robert

I recently stayed at Royce hotel with my family, and overall, we enjoyed our visit. The staff were courteous, the facilities were clean, and the location was very convenient. However, I would like to share feedback regarding the breakfast pricing policy.

During our stay, my 8-year-old daughter was charged the full adult breakfast price. I was surprised by this, as many hotels typically offer a reduced rate for children or complimentary breakfast for younger guests. While I understand each property has its own policy, this is a nickel and dime approach to customers. It’s very low standard for a new I recently stayed at your hotel from [dates of stay] with my family, and overall, we enjoyed our visit. The staff were courteous, the facilities were clean, and the location was very convenient. However, I would like to share feedback regarding the breakfast pricing policy.

During our stay, my 8-year-old daughter was charged the full adult breakfast price. I was surprised by this, as many hotels typically offer a reduced rate for children or complimentary breakfast for younger guests. While I understand each property has its own policy, this is substandard. They nickel and dime you for a kid who eats so little.

I’m very disappointed as the other room that I booked

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Verified traveler

Photos are Misleading

Be careful which Royce you book, as the photos can be misleading. We ended up at the old hotel which was falling into disrepair. The rooms aren't nearly as nice as the pictures display. That being said, the staff was very nice and the beds were very comfy. The real asset of the hotel though is the breakfast buffet. It's arguably one of the nicest in the area that comes with a great selection.

10/10

Exceptional

20 Jul 2025

Richard

Nice customer service reps!

Business_and_leisure Friends

8/10

Excellent

14 Jul 2025

Verified traveler

The hotel offers airport shuttle but with a prize. The condition of the room shows the age. Considering theres a newly built beside it, should still be need maintenance..

Partner

6/10

Pleasant

09 Jul 2025

Peter

Bad service

Not happy with our stay in this hotel. The staff at the checkout counter was very rude. She made us wait for nothing when we were checking out. She told us to wait for a few minutes then entertain another couple who were also checking out. We waited for a few minutes then approached her if we are good to go and she said yes. Don’t understand why she made us wait for nothing but entertained another couple.

Partner

10/10

Exceptional

05 Jul 2025

Randy

The staff always went above and beyond. I will always stay here visiting Mabalacat.

6/10

Pleasant

02 Jul 2025

Rowena

Over priced buffet not well train staff food is cold!

Leisure Friends

6/10

Pleasant

09 Jun 2025

Wilt

Hot water not working properly

8/10

Excellent

27 May 2025

Darlene

I was arriving late from Korea. Checked my husband in at Royce since it’s close to Clark, so he can pick me up. We stayed one night in the new area of Royce. I was impressed how our room was comparable to some US hotels. Also, parking was free & easy. Was not able to try the Casino & pool. Breakfast buffet was good.

Leisure Partner

6/10

Pleasant

26 May 2025

Joana Marie

Property needs renovation. Rooms needs better cleaning ceiling has a lot of spider webs.

Leisure Family

10/10

Exceptional

22 May 2025

Matthew

Very clean

Leisure Family

8/10

Excellent

08 May 2025

Ric

Staff are very professional and they always smile

10/10

Exceptional

06 May 2025

Gerardo

Clean safe great staff great service

Leisure

6/10

Pleasant

30 Apr 2025

Reynold

The hotel is old and needs update or removations

6/10

Pleasant

09 Apr 2025

ADAM

This review is for the Royce Hotel & Casino \"older\" tower. There is a newer tower of the hotel that is parallel to the old hotel. At the time of booking, I did not know that I had booked a room at the older tower. The room was outdated, but clean enough if you're looking for a quick stay & aren't expecting the Four Seasons or say even a Marriott. We only stayed for one evening and it did the job.

We had a terrible check-in experience, there were two female agents at the front desk. The one agent made up for it though with her customer service skills, the other one who greeted us upon check - in was rude and had a connotated notion. She made a comment and said \" FOR TWO BEDS?\" We're an interracial couple, why in the world would we need two beds when our reservation specifically was booked for ONE. After we told her no and to look at our reservation she did not speak after that, the other agent took over and completed our check-in.

The location is convenient food wise, there are restaurants across the street, or you can also dine at the hotel or request for room service. It is also near Clark Intl. Airport, it was a 15-20 min ride. If you require transportation to the hotel, you can reach out to them ahead of time (upon booking) & let them know.

We checked out the casino for fun. There were slot machines and tables ( at least what we saw).

Overall, I would rate the hotel a 3.9/5. For the price that we paid for a room, I had higher expectations, not a motel like room.

Partner

10/10

Exceptional

30 Mar 2025

Sacha

It is a well appointed great property

10/10

Exceptional

23 Mar 2025

Jaime

Affordable

Leisure Friends

10/10

Exceptional

20 Mar 2025

Barry

Nicer than any place I stayed at in Las Vegas. This is a 5 star hotel. The Filipino staff are the best.

Leisure Partner

10/10

Exceptional

20 Mar 2025

Matthew

Nice

Leisure Partner

10/10

Exceptional

18 Mar 2025

Lourdes

Close to Clark international airport, staff were nice and helpful, booking came with an excellent buffet breakfast.

Business_and_leisure Friends

8/10

Excellent

16 Mar 2025

Bnhs

The rooms are old

Leisure

10/10

Exceptional

09 Mar 2025

Glenn

Staff and security are wonderful kind people.

Business_and_leisure Self

10/10

Exceptional

01 Mar 2025

Luis

The hotel is close to a lot of restaurants, easily accessible to transportation, room very clean, staff so kind and helpful including the securities, and the food superb!! Highly recommended!

Leisure

6/10

Pleasant

26 Feb 2025

Rosalie

No smoking but smells weed

8/10

Excellent

19 Feb 2025

Verified traveler

NICE ROOM BAD FOOD

The hotel room was spacious ,nice and clean. The food needs improvement. Some dishes are too sweet or too salty. The juices for breakfast are either too sweet or don't taste like the fruits they represent. Its a the worst brand I have ever tasted in a hotel..

Partner

10/10

Exceptional

16 Feb 2025

Tess

Excellent hotel

Leisure Friends

10/10

Exceptional

16 Feb 2025

Lucio

My only concern about the hot and cold water fluctuate from hot to cold very uncomfortable. Hoping the will solve this issues soon before we go back. Mahalo

Partner

2/10

Poor

16 Feb 2025

Elizabeth

The bathroom is full of mildew and the shower door does not close right, flooding the outside of the bathroom. They called engineering (maintenance) and they cannot fixed it completely. Their solution they gave me extra towels to wipe outside when the water pours out. I was not aware that there was an old and new building but regardless it should be cleaned properly. If I knew that was the condition of the place I should have just stayed at my own house. It was grossed, especially they called themselves the #1 hotel in the area.

Leisure Family

2/10

Poor

15 Feb 2025

Lilibeth

At first they assigned us in an old building used to ppl. We paid extra for the newer hotel. Website was very confusing.

Leisure Family

6/10

Pleasant

15 Feb 2025

Anthony

No hot water

10/10

Exceptional

15 Feb 2025

Glen

Amazing hotel for me and no regret staying booking in the hotel. For sure, i will go back there in the future

Leisure Family

10/10

Exceptional

11 Feb 2025

David Francisco

Very nice stay...

Leisure Self

8/10

Excellent

10 Feb 2025

Matthew

Bed is hard as a rock

Leisure Partner

6/10

Pleasant

08 Feb 2025

Chris

Room and shower have cleanliness deficits

Leisure

10/10

Exceptional

06 Feb 2025

Jacqueline Grace

The staff was helpful! Easy check in.

Leisure Family

8/10

Excellent

06 Feb 2025

Jacqueline Grace

Easy check in. Wonderful staff! The room needs updates.

Leisure Family

4/10

Poor

01 Feb 2025

John

Ridiculous rules !

This is the place in the country that not allow Flip Flops ( Slippers ) on their property.

Partner

10/10

Exceptional

31 Jan 2025

Noel

For less than a hundred dollars, I got a big room and breakfast for 2. Buffet breakfast food is very good, lots of options to choose from. You should try their coffee and cheese cake at the Lounge. The blueberry cheesecake is the best I’ve tasted so far in the Philippines. I’m not exaggerating. I’ll check in this hotel again if only for the blueberry cheesecake. Still not exaggerating.

Leisure Self

6/10

Pleasant

30 Jan 2025

Erlina

I really thought it’ll be like Vegas but it’s not, it’s a little bit boring for me. Nothing else to do but play in casino which is not really my thing to do.

Leisure Family

10/10

Exceptional

29 Jan 2025

Jacquelyn

Has a great location, walkable to great restaurants. Has a lively casino. Great staffs. Big room.

Leisure Family

10/10

Exceptional

27 Jan 2025

Luisito

Leisure

8/10

Excellent

22 Jan 2025

Connie

Friendly staff. Room is clean and safe.

Leisure

10/10

Exceptional

20 Jan 2025

Gener

Bigger than expexted at Premier Rooms. Though the card keys did not work at first. 5-star amenities inside the room. Bed ia very comfy.

Business_and_leisure Family

6/10

Pleasant

19 Jan 2025

Jonathan

The condition of the room are average. I stayed in the old building but they should still maintain the conditions even though they have newer hotel.

Leisure Family

10/10

Exceptional

17 Jan 2025

Roel Julius Yambao

No additional comments!

8/10

Excellent

04 Jan 2025

Arnold

Get away from home.

The only drawback about my stay here is the lousy internet services they provided. It's connected but no internet, why is that. As rated 4-star hotel in Clark, the IT personnel should service their internet protocol in all rooms after it is vacated insuring full service as noted in your check in. Not a good thing to all travelers to know about your poor internet services.

Partner

2/10

Poor

29 Dec 2024

Verified traveler

Arriving at Clark

It took 3 attempts to find a room in satisfactory maintenance condition. The hotel is poorly maintained. Do not be missled by the pictures on the website of the newer tower. I would not stay in this hotel again.

Partner

10/10

Exceptional

24 Dec 2024

The premium rooms bathroom was not clean but the staff were all attentive and friendly!

10/10

Exceptional

19 Dec 2024

Editha

Excellent Place To Stay In Angeles Pampanga

Excellent place to stay for a short or long vacation the staff are very friendly, food was great the restaurant where we eat for breakfast was super clean. Very near to Clark International Airport no traffic I will recommend this hotel to all travelers who want to have a wonderful and safe place to stay in Angeles Pampanga Philippines

Friends_and_family Family

4/10

Poor

16 Dec 2024

Jennifer

Front desk staff should check properly the booking before saying that your name is not booked bec. It makes annoying, luckily i have my booking reference with me .

Business_and_leisure Family

10/10

Exceptional

14 Dec 2024

Ria Luisa

Excellent customer service, clean hotel, worth for the $$$, except that the 21 All-day dining is so pricey at P2,500.00, our family dined-in on a Fri night, not worth the $$$$. Over-all still a 5⭐️ for me.

Leisure Family

8/10

Excellent

24 Nov 2024

manuel

The restaurant staff shouldnt be yelling with fellow workers just to get their attention totally un professional,they do treat the foreigners a lot better than us filipinos

Leisure Family

10/10

Exceptional

17 Nov 2024

Maria Cecilia

Nice place

Leisure

10/10

Exceptional

05 Nov 2024

Kent

They waited for me to checked out then charged my credit card for a supposedly missing face cloth which wasn't verified...

10/10

Exceptional

05 Nov 2024

Kent

I didn't like that after I checked out they sent a cleaning lady to the room and she reported that a wash cloth was missing and they charged it to my credit card...

Leisure Self

10/10

Exceptional

31 Oct 2024

Adren

What I didn't understand is why a security deposit was needed.I reserved the room under a friends name because they got there before my. Since we didn't know about the security deposit they were not prepared. Her son dropped her off and had the money for the security deposit, otherwise she would have had problems. They should inform you of the security deposit on the website.

Leisure Friends

2/10

Poor

30 Oct 2024

Dave Warry

Beware, one of their worker opened and tried to push my door at 4:00am. When confronted, he said “room check” and asked if I was checking out. WEIRD AS F👎👎👎👎👎👎👎

Leisure Self

2/10

Poor

27 Oct 2024

Leonora

The property is new .

Leisure Family

8/10

Excellent

25 Oct 2024

Robert Edward

we had a wonderful time staying at the hotel