Swissotel Clark Philippines

Philippines , Pampanga
CLARK FREEPORT ZONE, ANGELES, Lot2A,Lot2B,Lot2E1 Manuel A. Roxas Highway corner
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50 reviews shown

10/10

Exceptional

04 Mar 2026

Rommel

This place is awesome!
Our hotel room was on the 16th floor and the view was overlooking at the pool and the golf course. Excellent staff from check-in to the end of our stay. We were treated as VIPs!
I would definitely recommend this hotel to friends and family.

Partner

10/10

Exceptional

27 Feb 2026

Kathleen Manifor

Courteous staff and clean rooms

Self

10/10

Exceptional

22 Feb 2026

Roma

Beautiful and

10/10

Exceptional

18 Feb 2026

Harold

Everything was fantastic

Partner

8/10

Excellent

05 Jan 2026

Jacqueline Grace

The amenities was great! The staff was nice except for the security. Security was not paying attention. They where joking and laughing!

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Cheryl

Check In was so easy. Thanks to Claire

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

michael

Hotel definitely 5star. Food was good and location was nice.

10/10

Exceptional

14 Nov 2025

Amy

Great service, clean rooms with amazing staff at every corner!

Business

6/10

Pleasant

18 Aug 2025

DOUGLAS

I think the 15th floor had been flooded recently. Strong oder of mold and mildew as soon as I got off of the elevator. Even in the room. I slept with covers pulled over my head. It kicked off my allergies and gave me a runny nose that is still with me now 2 days later

Friends_and_family Friends

10/10

Exceptional

25 Jul 2025

FRANCIS JAMES E.

Everything

Leisure Family_with_children

10/10

Exceptional

02 Jun 2025

Verified traveler

Wonderful stay in Family Suite

We enjoyed the Family Suite of Swissotel with complimentary breakfast buffet for 2. Used my Accor card for the 2 additional breakfast. Kids enjoyed the bunk beds. Room was so nice that the kids didn't want to swim anymore and just hibernate inside. The pictures in the website are accurate.

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

rodwin

Vegas in the Philippines

Leisure Family

10/10

Exceptional

01 Apr 2025

Verified traveler

Best relaxing birthday!

Husband and I checked in to celebrate my birthday. The hotel did not disappoint. They granted my requests and made me the happiest on my birthday.

Partner

10/10

Exceptional

31 Mar 2025

Cristina

The hotel is well-maintained, and the service provided is excellent.

Leisure Family

10/10

Exceptional

24 Feb 2025

Isaiah

Property is beautiful, specially the pool. It was relaxing and comfortable.

Leisure Partner

10/10

Exceptional

30 Jan 2025

Loradel

Clean

Leisure Family_with_children

10/10

Exceptional

08 Jan 2025

Roberta

This is one of the best stay that we have since we came in the Philippines 2 weeks ago.

10/10

Exceptional

01 Jan 2025

Danny

Excellent location. The facility is very advance with technology. Everything in the room are remotely controlled. Excellent dining options with plenty of choices. All staff members are very respectful and provided excellent customer service. We will definitely come back and stay at this hotel.

Leisure Family

10/10

Exceptional

31 Dec 2024

JENNIFER

I had the pleasure of staying at the Swissotel for a week with my family of 10.
The entrance of the hotel is very confusing when first arriving since it is located on the side of their mall, unless you enter through the main casino area, which is a farther walk to the main lobby area.
Check in staff were polite and tried their best to accommodate our requests to keep our rooms close, despite the hotel being close to capacity for the holidays. Strangely, only 1 of the 3 rooms received fresh fruit. The other 2 rooms only had water

During our stay, we were always greeted and seated promptly for our daily breakfast at MARKT restaurant. There was a wide selection and variety of food to choose from. The restaurant staff was kind and did their best to meet our requests however, several days our beverages were never delivered after ordering. The last hour of the breakfast buffet, many items were not replenished.

Pool area was nice and clean. Food and drinks were served well.

Shopping area could be improved with more variety in retail such as clothing and gift stores.

Concierge staff are very nice to work with.

Overall, my family and I will definitely be coming back to stay in this hotel for future visits.

NOTE: I would AVOID eating at The DINE restaurant, which is NOT affiliated with Swissotel, located in their adjacent shopping area inside the side entrance to the hotel. Poor customer service and high prices - not worth it. Manager unapologetic with their own mistakes.

Leisure Family

10/10

Exceptional

20 Dec 2024

Paul

Beautiful girl

The hotel was beautiful, smells clean and inviting. There only downside is the far walk to Swissotel from the front entrance.

Friends_and_family Family

10/10

Exceptional

04 Nov 2024

Ruth

location

Business_and_leisure Self

10/10

Exceptional

08 Sep 2024

rowena

Amazing love the pool side ❤️❤️❤️❤️ everything beautiful ❤️❤️❤️ fully recommended❤️❤️ thank you🥰

Friends_and_family Family

10/10

Exceptional

25 Aug 2024

Verified traveler

Was an excellent hotel with amazing staff!

Business

10/10

Exceptional

25 Aug 2024

Verified traveler

Very nice hotel with great eating options.

Business

2/10

Poor

19 Jul 2024

Carmenchita

Once I stepped out of my private airport pick up, it took 20 mins to have a wheelchair. There’s no waiting area for a disabled guest. My flight was so long and I cannot stand. I have a triwalker with limited seating capacity. Then there’s the need for an ID even for just delivery to my room. I told them it doesn’t make sense.
So it took another 10 mins and was miserably sitting on my walker.
When I went to the lobby, the person who checked me seemed nice even thoughI was already irate with the wheelchair and ID issues. I wrote in advance that I needed a room near elevator. She claimed that it’s available and close to elevator. I was placed 5 rooms away from the elevator, and that was not acceptable and when I got down, I was really maxed out with patience. She was not even apologetic and didn’t seem to care if I had to walk . She didn’t explain that closest room to elevator is not acceptable.
Duty manager intervened and provided a good room.
Elijah and Erwin from concierge were really helpful picking me up and taking me to the dining area and upon exit.
It’s hard enough to travel with disability and medical issues but staff with no remorse when they make mistakes should be evaluated. They are not service oriented. It doesn’t matter if they’re being trained, service oriented people do not treat disabled guests that way.
Swissotel, being a 5 star hotel should treat guests well and if they keep on hiring someone like Joanne, it’s lesser than 2 stars. Markt crew were great.

Leisure Self

10/10

Exceptional

07 Jun 2024

Christopher

The hotel was great however Expedia advertised it as 2 King Beds which caused a chaotic time with check-in.

Business Family_with_children

8/10

Excellent

31 May 2024

Juanito

Convenient breakfast buffet time plus excellent variety of foods. Just be more attentive in customers breakfast request or adjustments base on customers timeline.

Leisure Family

6/10

Pleasant

24 May 2024

Joana Marie

Cleanliness! Wonderful housekeeping staff. The guy on the pool area that handling towel is rude, I was trying to talk to him to get towels he kept insisting talking to my husband and ignoring me. He might thought I was one of the girls working in a you know what I mean. Tell your staff to not degrading people (women)that works to try to make a living for their family. I did not get his name. When we we're checking out we asked the receptionist if they can send someone to help us with our luggage we waited 30 minutes nobody shows up. That was disappointing. Kitchen staff was very nice and food is good.

Leisure Family

10/10

Exceptional

01 Apr 2024

Matthew

Love this Property!

Business_and_leisure Family

6/10

Pleasant

28 Mar 2024

Maritess

1) Over all excellency with warm welcome worker’s and services Is Mr.Eduardo Tensioso I believe,I think he handle the buffet breakfast area,
Mr. Eduardo manages the quality of food and services towards the guests absolutely perfect as we ask for.

2) The casino is smoke free but the employees are not warm welcome people.
3). The front desk or lobby not really warm welcome SO SO

My concern is I thought this is a 5 star hotel. I was not expecting tons of kids running around screaming, loud and jumping everywhere in front of the lobby, elevator and hallway. Also, I don’t know how it works but one room can have 10 or 15 people checking in one room. Seems like all the neighborhood comes into one room.
Room services are very fast delivering coffee whatever I asked for.

4)Room quality not as really what I expect after a day of stay , I observe the ceiling of the shower is a kind unprofessional constructed, cheap toilet and the sink drainage is poor
Outdoor building glass is tons of spiderwebs dirt, and not as shining glass also paint drip on the glass, unfortunately, we are by the mountain view, but because of the glasses are cloudy not as clear to see the mountain.
Whoever managing the floor in this building needs to do his job.
Greatly appreciate the Mr. Ed he takes care and do his job

Sincerely yours,
Mr. and Mrs. Trosper from Tampa, Florida, USA

Partner

10/10

Exceptional

19 Mar 2024

Robert

Super clean property. Staff very helpful and friendly. Spent a lot of time @ the 5th floor pool area. Great to relax and get some sun.

Business_and_leisure Family

10/10

Exceptional

15 Mar 2024

Robert

Very clean. Professional staff. Awesome breakfast. Probably the fasted elevator I’ve ever been in. Very happy with this stay. Will stay again when I visit Clark again.

Business_and_leisure Family

10/10

Exceptional

23 Jan 2024

Marissa

Friendly staff. Room is clean.

8/10

Excellent

04 Jan 2024

Lydia

It was short but relaxing.

Self

10/10

Exceptional

30 Dec 2023

LEICHA

Very nice

Leisure Family_with_children

6/10

Pleasant

30 Nov 2023

Verified traveler

Good hotel but not worth the price

Hotel was pretty good, but quite lacking in service and amenities compared to the high price tag.

Partner

10/10

Exceptional

28 Sep 2023

Cherlyn

Excellent

10/10

Exceptional

30 Aug 2023

Primo

Perfect location no traffic no pollution

Leisure Family_with_children

10/10

Exceptional

28 May 2023

Geraldine

Very comfortable and a lovely stay!

Leisure Family

10/10

Exceptional

20 Apr 2023

Teddy

We enjoyed our overnight stay here. The area has minimal to no traffic. CRK airport is just a few minutes away.

Business_and_leisure Family

10/10

Exceptional

12 Apr 2023

Reynaldo

The propertyis well built and the scenery is fantastic.

Leisure Partner

10/10

Exceptional

24 Mar 2023

Reuben

4 Stars

Very nice first stay at Swissotel. Staff was top-notch and super friendly. Please add real beef burgers on the in-room dining menu. Otherwise, I will stay here again.

Business

8/10

Excellent

08 Jan 2023

Verified traveler

Lovely overnight stay. Thanks to the staff, particularly Grace at Reception, and Ian at the Markt buffet breakfast.

Friends_and_family Family

10/10

Exceptional

26 Dec 2022

Mozart

Ice cream

10/10

Exceptional

16 Dec 2022

Verified traveler

Swiss amazing stay

Amazing stay at the said hotel.
Bed, pillows and linens so comfy. Service staff are polite and courteous. Guest are well informed that part of the bldg is still under construction. There is one instance when the sink gets clogged, the response of the hotel staff was fast.

Partner

8/10

Excellent

13 Dec 2022

Michael and Andrea

We had a great a great time . They are friendly and happy employees. The place is really good

Leisure Partner

10/10

Exceptional

25 Nov 2022

Patrick

Very good facility. Clean and Comfortable room. Service could have been better. We asked for the room to be cleaned but they did not clean it and we asked for specific things to be re-stocked but the housekeeping did not leave any so we had to call again

Partner

10/10

Exceptional

18 Nov 2022

Gary

Great service, staff and facilities. Check-in was seamless. Highly recommended.

Business_and_leisure Friends

10/10

Exceptional

05 Sep 2022

MARIA

Very clean

Leisure

10/10

Exceptional

27 Jun 2022

Keith

Unexpected stay at the property turned out to be a very good experience. Modern, well kept property with very well appointed rooms and an attentive staff.

Leisure Friends