W Clark Hotel Resort

Philippines , Pampanga
ANGELES / CLARK, Lot 7 O Donnel Street
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100 reviews shown

6/10

Pleasant

11 Mar 2026

Roger

There was construction. The breakfast was sparse

Self

2/10

Poor

11 Mar 2026

Jessica

Do not stay here. Waterpark is not operational. Service is horrible.

Family_with_children

4/10

Poor

10 Mar 2026

Bianca

Friendly staff, but management’s cost-cutting will be this establishment’s detriment. The rooms receive room service every 3 days, your towels have to be exchanged at the front desk for fresh ones, the only working area of the theme park was the lazy river, pool, and hot tub, which was reportedly yellow. You bring your own towels to the theme park. I always saw the restaurant closed but it opened for breakfast, with the free breakfast consisting of whole boiled eggs, bread for toast, cereal, biscuits, and small cups for apple or orange juice and coffee. Fellow vacationers attempted to file a complaint with management due to issues like the theme park not being open, the laundry room not being open, the hot tub water being yellow, etc but they were told to leave contact info because management was not on the property. I won’t be returning or recommending.

Family_with_children

4/10

Poor

10 Mar 2026

Karina

The breakfast menu was poor. The coffee was bad. There was a leak in the restaurant area. I ended up eating breakfast at an outside location.

Family_with_children

6/10

Pleasant

09 Mar 2026

Rachel

breakfast was limited, staff was friendly, not all of the slides were working, but the blue one was super fun.

Partner

2/10

Poor

09 Mar 2026

DAVID

I can’t recommend this property. Maybe we were there at a bad time, but it was pretty run down

Family_with_children

8/10

Excellent

09 Mar 2026

Vicki

We didnt use the pool but there was plenty of activities on site. The continental breakfast could have had bagels and fruit but was ok. The rooms are older but clean.

Family

8/10

Excellent

09 Mar 2026

Rene

All not ok

10/10

Exceptional

08 Mar 2026

Patrick

Yes but only 1 slid open for a few hours
Hot tub

4/10

Poor

07 Mar 2026

Elizabeth

Bed was horrible and breakfast was toast n hard boiled eggs

8/10

Excellent

07 Mar 2026

dawn

Water park was good for a 6 year old. Some of it was down for maintenance. Don’t rely on breakfast. They didn’t have any food left and dining area was a disaster

Friends_and_family Family

4/10

Poor

07 Mar 2026

Alexandra

When we arrived on the Sunday there was only one slide open. Then it closed for Monday and Tuesday. On Wednesday my kids were excited to use the water slides. They told us we’d be lucky if they open the slides for an hour. But they never opened and were told by another staff that they are only open now on weekends.
I was excited they had a shuttle bus we could us. I went to book two sets at 7:14pm for the next morning. They told us sorry reservations ended at 7:00pm you’re out of luck. That was never told to us. So we had to pay for a rental car.
My kids spent the days looking at the water slides from our room with no ability to use the park.
They never cleaned our room the entire room we were there. When I asked the front desk for pool towels she snapped at me. Even after I pointed at the sign that stated ask front desk for pool towels.
The bathroom was so moldy we had to run the fan the entire time with the door closed.
Beds were comfortable though…

Family_with_children

8/10

Excellent

07 Mar 2026

Jordan

The resort staff where amazing would definitely recommend to my friends and family

Family_with_children

10/10

Exceptional

06 Mar 2026

Freddy

Bien

2/10

Poor

05 Mar 2026

Krista

I don’t even know where to begin. We arrived late in the evening. We spent the entire day traveling and at Disney Work. The motel is very hard to find. The sign on the street is an old orange and blue sign with a Ramada banner over it.
Once you travel back the long lane to the parking lot,you immediately notice a night club. This clubs parking lot was completely full and had very scantily dressed women walking all over the parking area.
We decided that the motel looked old, but we were extremely tired and thought, we would just stay one night and find another hotel the next day.
We did check in.we were told the water park was only open from 12-3:00 and 4:00-5:00 the next day. A Saturday. As we drive around the property looking for our room, it became clear that this area was not safe, shadey characters walking around, caution tape around some of the playground equipment. I was traveling with my Mother and my granddaughter. No way was I going to stay in this establishment.
We left the property without going to the room. For one, I could not find the room and two, we did not feel safe. I tried contacting the motel to get a refund on the other 2 nights we had booked. No one would ever answer the phone and I could not leave a message. I contacted Wyndham directly. They said since I booked through Hotels.com, they could not help me. Hotels.com said there was nothing they could do either so am left with no refund for an unsafe motel I would never allow my family to stay at.

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Viktoria

Okay

2/10

Poor

03 Mar 2026

Jasmine

The main attraction was supposed to be the water park. This was our only reason we booked this place.The main issue with the entire property is the lack of staff. When we arrived we were informed that the slides were only open 2 hours a day from 2pm-3pm and 4pm-5pm. I spoke with the manager who said that the slides needed to be closed for “maintenance”. We stayed 6 days and never once saw “maintenance” being performed. The lazy river is only 2.5 feet deep. There is another pool which is actually heated and goes as deep as 8 ft. That was the best pool. In a nutshell, your room will not be cleaned unless you request it then night before, and even when you request it still may not get cleaned. Rooms are only cleaned every other day. The pool towels are tiny, I am a size 6 and I was barely able to wrap around my hips. The breakfast was continental so my expectations were already low but it was even worse. The rooms are extremely damp. We often kept door open just to air out. There was air condition but it was not always hot enough to run it just very damp. This place could be better if they had sufficient staff. That is the main issue. I suspected this place would not be up to par when I could never get anyone on the phone weeks prior to my arrival. Do not stay here.

Family_with_children

4/10

Poor

02 Mar 2026

Anonsa

several issues occurred during my stay on 2/18/2026-2/21/2026, which caused significant discomfort and disruption for my family.

When we arrived, we were assigned a room on the opposite end from the one I booked and was told that I could request a change the next morning. Unfortunately, the room had a strong, unpleasant odor from the moment we walked in. Because our flight had been delayed and it was very late, we tried to manage for the night even though the smell made us feel nauseous.

The next morning, I requested the room change I had been told was possible, but was informed it couldn’t be done. I mentioned the odor and was given an air‑freshener spray, but despite airing out the room and cleaning surfaces, the smell persisted and became worse after using the shower. I also noticed black spots on the bathroom vent, which raised concerns about mold.

By around 4:00 a.m., the odor was so overwhelming that my daughters and I felt sick. At that point I went to the front desk and explained that the smell of mold was very strong, and that I think it should be evaluated. Only after that conversation was a room change approved.

I then had to gather all of our belongings and carry everything with my two children to the other side of the hotel in the early hours of the morning. While I appreciated finally being moved, no compensation was offered despite the inconvenience, the health concerns, and the disruption to our stay..

Family_with_children

4/10

Poor

02 Mar 2026

Jose Honan

The property needs maintenance.

6/10

Pleasant

02 Mar 2026

George

Pools were cold when it said they had heated pools, noisy and nobody answered the phone to complain about noise at 11.45. Breakfast was below average,

Partner

2/10

Poor

02 Mar 2026

Young Seok

We booked this hotel for a three‑night family stay with children. Unfortunately, the room condition was not comfortable. There was a strong moldy smell, and the room felt very humid. The bed also felt damp, which made it difficult to sleep. We arrived late on the first night, so we stayed, but we were unable to rest well.
Breakfast was included, but the selection was very limited. Items like hash browns and pancakes were not included and required an additional charge of $9.99.
Due to the room condition, we decided to check out the next morning and did not stay for the remaining two nights. The hotel felt old and not well maintained, and overall cleanliness did not meet our expectations. We would not choose to stay here again.

Family_with_children

2/10

Poor

02 Mar 2026

Salvatore

Rooms were not clean and smelled

Business

6/10

Pleasant

02 Mar 2026

anthony

The pool was running the slides had been down for months it seems. The condition of everything else game room play ground are very old and worn. Beds hard and old. Staff was friendly. There definitely shouldnt be a resort fee for just a pool.

Family_with_children

2/10

Poor

02 Mar 2026

Kayla

What went well would be a better question? First off, I got locked out of my room, freezing and wet from the pool because my door locks batteries died, took them over an hour to get us into the room then it happened again and we were told we had to move rooms, 2nd room smelled awful like smoke even though it was kon smoking, then went down to breakfast. After little to no sleep because people were scrramig and banging all night, just to discover the breakfast was cold., disgusting, and there was nasty roof leaking water all over the floors and tables...i am a fan of the seralago and never had any issues, i cant believe they closed the seralago down but this place is still open!

Friends_and_family Family

4/10

Poor

02 Mar 2026

Raymond Luis Garcia

The pool and slides were ok. The staff were not friendly at all. We stayed for 6 nights and hk only came one time which was the last night.

Family_with_children

2/10

Poor

01 Mar 2026

Cerlaina

The hotel was disappointing. The staff wasn’t friendly or welcoming. I asked to view the hotel before checking in. The appearance by far gave old fashion and shabby motel vibes. The billboard of a family told how old it was looked like a picture ad from the 60s. The rooms were old and outdated and the fixtures of the furniture was peeling. The rooms had this horrible smell that lingered in the room. The stench was so bad no air freshener or window air could eliminate that odor. The bathroom is tiny with an old fashion jacuzzi. The water park was dirty with mold in the water. It was so out dated. The staircase area was spooky. The room had bugs saw two spiders while viewing the room. I ended up leaving to another hotel and not staying losing my $650, having to fight for my refund through Expedia. I wouldn’t recommend anyone to stay here. I don’t care how cheap it may seem. This place is far from everywhere nothing locally just a highway. I went to a better hotel with amenities with local attractions. DO NOT STAY HERE……. 1 star review on my behalf throw the whole hotel away

2/10

Poor

01 Mar 2026

Kelayla

When we filled up to the place the hotel lobby was full of drunk people. They had a homeless camp in the back. Drug deals in the parking lots and hookers in waiting outside of rooms half naked.

Family_with_children

2/10

Poor

01 Mar 2026

Liz

DO NOT STAY HERE. This property charges a “resort fee” but is absolutely not a resort. We checked in and checked out the same day due to a cockroach in the room, a strong odor, and poor cleanliness. The area felt unsafe, with suspicious activity outside, and another family was also leaving for the same reasons.

The hotel refused to fully refund the night we didn’t stay, even though we booked through Expedia and explained the situation. I also emailed the general manager and my email was never acknowledged.

Save your money and stay somewhere else.

Family_with_children

10/10

Exceptional

01 Mar 2026

Lemuel A.

Was great places to stay staff was good

Family_with_children

2/10

Poor

01 Mar 2026

Julie

Only stayed one pm and only because we arrived so late
Room was old and dirty
Used towel on back of bathroom door
Tub/shower was broken and dirty

10/10

Exceptional

01 Mar 2026

Vanessa

Save and cheap

4/10

Poor

01 Mar 2026

Carol

The hotel was very outdated, it looked nothing like the photos. Yes, there was a free breakfast that consisted of hard boiled eggs, bread, and some fruit but it looked unclean so we skipped out on this daily. The waterslides are closed down to a certain time every day and half of them were not in working order. The staff was friendly and when I asked for extra towels, they did provide that for us. There was a long drive back to the property, and there were homeless people that came out of this deserted area, which was very unsettling at night time. The hotel property had trash and did not look very clean on the outside. I would not stay here again, it was an inconvenient location and the amenities were not great.

Family_with_children

2/10

Poor

28 Feb 2026

Dargel

Old, very old building

Family_with_children

6/10

Pleasant

27 Feb 2026

Lauren

The staff was very nice. The hotel needs some serious updates.

Family_with_children

8/10

Excellent

26 Feb 2026

MAYOLIN

The room was clean , nice pool but the breakfast nothing special boil eggs and biscuits every day.

Family_with_children

2/10

Poor

25 Feb 2026

Kimberly Ann

Waterslides were not working for our entire stay. The whole reason we chose this spot was because of the water park. The resort is run down and dirty. We saw several roaches in our room, and mold which explained the extreme mold smell. Room was not clean and we found hair all over the shower and bathroom floor. Their continental breakfast was boiled eggs and dry cereal with no milk and not even a bowl to eat it from. When I spoke to the staff they told me they couldn't do anything and I had make a complaint on the website. When I made a complaint, they did not offer to give me any refund. They offered me reward points and immediately tried to get me to sign up for their program. I will never stay at a Ramada or Wyndham hotel again. This is the worst experience I had with a hotel. DO NOT GO THERE! YOU WILL BE DISAPOINTED!

Family_with_children

2/10

Poor

25 Feb 2026

Joe

Noise at night, terrible amenities

Family_with_children

4/10

Poor

25 Feb 2026

Angel

Before booking I looked at all the reviews and all the reviews had positive feedback about room being clean, nice staff, nice waterpark etc.

I booked this hotel specifically for the waterpark for my sons 9th birthday and we planned on doing 1 day at Disney World (Disney is very expensive so this was within my budget, the hotel was more than other hotels due to amenities offered I’d assume). First day we noticed the water park was closed but the pool was open, second day same situation so I asked staff when it would open (I was told 1400), my kids went down around 1700 to go to the water park (per what they say on their website and Expedia booking is the hours are 12-6 during the week and 10-7 during weekends I believe it was) but the water park was already closed after just opening at 1400. Again next day we go down and it’s 11ish and the water park again is not open, so I ask the front desk (you have to walk down because the phones do not work) and she tells me they changed the hours to “12-3 & 4-5” which does not state that. So significant decrease in the waterpark hours that they did not even uphold to those hours. The hot tub was “broken” some days, the kids splash pad was also not working. A majority of the things parents play for were not working. However the lazy river worked and the kids did enjoy that, rooms were spacious which was nice but someone colored all over the floor, the curtains were not “blackout” like they say, the water smelled horrendous etc.

Family_with_children

10/10

Exceptional

25 Feb 2026

Alexus

One of my favorite hotels ever . It’s so quiet and family oriented fun

Self

10/10

Exceptional

25 Feb 2026

Shadrach

Great

2/10

Poor

25 Feb 2026

They over charge for the rooms, the pictures online do not look anything like what they are...they don't have blankets on the cheaper rooms bed but you walk by the rooms by the pool area and they're all fancy thick feather blankets, pillows, etc. the pool and waterslide area stays dirty and definitely needs a makeover, needs a new paint job, they have caution tape over kids play area they still have open to kids. The slides only stay up for a couple hours. The constantly knock on the door but can't bring tp or towel with them so why bother. The plumbing backs up, the wheel car rooms are dangerous. The shower floor tilts to much the hole floor get soaked from the shower out to the bedroom areas. There was a hole in the bathroom door. The ac does what it wants and the bottoms don't do anything there's a thermostat on the wall for the dinosaur ac every hotel has and still can't change the temp. TV channels are blah the restaurant is never open after breakfast so you have to use the tiki bar. They're all Spanish and barely speak English, if they do something a wrong they go from having some common sense to my English not so good. It was good enough to charge my debit card twice 100 deposit,first day get another day and hit me again then I'm told they smelled smoke that's why it happened so why was I able to get another room? no one came and smelled anythiny because we were there. my car go vandalized my towing equipmI has parts missing glass n the bed rolled over, sliced my hand

4/10

Poor

24 Feb 2026

natalia

Sleeping there was ok. breakfast
was so dirty

Family_with_children

2/10

Poor

24 Feb 2026

Guillermo

Terrible breakfast, not even close to Continental,dirty utensils, Elevador making a big noise all night long as well as cranking AC in the room. The facilities looks nothing like advertised

Family_with_children

2/10

Poor

24 Feb 2026

Anthony

At check in and check out they refuse to give you a print out of what you are scanning your card for, was told water park opened at 8am and it never opened. A pool small pool opened at 10am. The room was sleep-able. Dirty finger prints on the curtains and walls. Toilet seats were a gross yellow. But you get what you pay for. And the free breakfast was only hard boiled eggs and an apple. The juice container was broken so there was warm water to drink. But don’t worry there is a cute dinner within walking distance. Highly recommend the dinner

Family_with_children

2/10

Poor

24 Feb 2026

FRANCES

Las áreas de las chorreras estaban inaccesibles, el proceso de check in extenso. No hicieron room service

Family_with_children

10/10

Exceptional

24 Feb 2026

Tania

Deben mejorar el olor en los aires acondicionados pero de todo lo demas fue muy buena experiencia

Friends_and_family Family

2/10

Poor

23 Feb 2026

Stephanie

HORRIBLE!!!!!!!!!! THE ONLY NICE ABOUT IT WAS THE POOL AND THE WATER PARK - THE RESTROOMS NEAR THE AMENETIES ( POOL AREA ) THEY WERE NASTY AND BROKEN!!! NO TOILET FLUSHED so you can imagine … I asked SOMEONE THAT WORKED THERE AND THE ONLY THING THEY TOLD ME WAS TO GO THE LOBBY RESTROOM INSTEAD OF AT LEAST SENDING SOMEONE TO CLEAN THEM !! THE BREAKFAST???? BOILED EGGS AND FROZEN BISCUITS !!! SOUR COFFEE - AND ON TOP OF THAT a male waiter EMPLOYEE WANTS YOU THE GUEST TO CLEAN UP THE TABLE FOR THEM!!! No lactose free milk so my daughter was not able to eat cereal… IT WAS A TERRIBLE EXPERIENCE!! I ASKED TO SPEAK TO THE MANAGEMENT AND I WAS DISMISSED SEVERAL TIMES!!! THEY DO NOT CARE AT ALL! ITS SO DISSAPOINTING, OUTDATED AND SPIDERWEBS EVERYWHERE! CALLING THE HOTEL IS NO USE, BECAUSE THEY NEVER ANSWER THE PHONE!! I REQUEST TO HAVE MANAGEMENT CALL ME OR REACH OUT TO ME DIRECTLY! THE EMPLOYEES THERE DIDNT CARE ABOUT NOTHING TERRIBLE SERVICE!!!

2/10

Poor

23 Feb 2026

Villy Colon

Water smells so bad. Breakfast low

4/10

Poor

23 Feb 2026

PAULA ANDREA

Front desk, had bad attitude

Family_with_children

2/10

Poor

23 Feb 2026

Adam

The room smelt of mold when we walked in. The advertisement photos online look NOTHING like the actual hotel. It is very rundown and Ramada advertising this as a nice water park hotel is false advertising. We ended up leaving and not even staying in the room due to the smell.

Friends_and_family Family

4/10

Poor

23 Feb 2026

ilse

Unfortunately, our room was not cleaned during our stay. I requested room service every morning and it just never happened. This was particularly difficult because the room tended to be humid stuffy. The AC unit also didn’t work for one of the days we were there. Our room key card failed every time so we needed to go up and down to get the room key reset. The breakfast had no nutritional value whatsoever. The tables were hardly ever cleaned.

Family_with_children

6/10

Pleasant

22 Feb 2026

Ramon

It's on condition

6/10

Pleasant

22 Feb 2026

Lisa

Not the best, has potential. Needs more staff and TLC

Friends_and_family Family

2/10

Poor

22 Feb 2026

Dusty Charles

Kid zone for water park was closed and no mention of this on website

Family_with_children

4/10

Poor

22 Feb 2026

MANPREET

Yes it was neglected. Outdated property. Damp rooms. Poor cleanliness. Overall, terrible experience.

Family_with_children

6/10

Pleasant

22 Feb 2026

Maishel

Checked in around 8pm and staff was courteous but there was no information about free continental breakfast or the water park even though you get charged the resort fee. We did see signs everywhere that there is breakfast from 7-10am for $9.95. The room has that old musty smell but it looked tidy and clean. Room has good AC and ceiling fan so it was nice and cool. Refrigerator in the room was nice and cold but the microwave provided did not work. There’s a sign that lists how many towels each room should have but we only got bath towels and one hand towel, no washcloths whatsoever. Since it was late and my husband and I were just there for a quick overnight stay during our road-trip south, we didn’t bother to request a room switch or ask for replacements. Overall okay but we probably wouldn’t book this hotel again.

Partner

6/10

Pleasant

22 Feb 2026

Simran

The breakfast could have been way better. The way it was described and the options that we had were very different, with stale boiled eggs and apples and expired milk.

Family_with_children

8/10

Excellent

22 Feb 2026

Kristina

About 40 mins from the park. Nice hotel. Water park was fun for the kids. Right next to the pool. Only 2 ice machines but they work well. the free breakfast was not worth it at all.

2/10

Poor

22 Feb 2026

Rebecca

So first off, this is a run down motel. Not a hotel. the water park is run down as well. The room door was hollow anyone could have kicked it in. The elevator you literally had to assault to get the 2 button to work. We arrived to a dead spider on the sheets. They are more worried about their towels than fixing this place. Avoid.

Family_with_children

2/10

Poor

22 Feb 2026

Alicia Patricia

Hotel was disgusting! Had to leave

2/10

Poor

21 Feb 2026

Melissa

Check in went smoothly, front desk staff was great, allowing us to check in early, they even \"upgraded us to a suite\" to get us a room early... however that is where anything good stopped.
The \"suite\" was anything but. Incredibly dated. Two sketchy bunk beds at the front door, which had no blankets or pillow cases. The kitchenette was ok, not something we used/needed, but wasn't clean. It was barely wiped down. The main bedroom had 2 queen beds that felt like sleeping on rocks, and again, no pillow cases. Bathroom was awful. It was dirty. Sink hadnt been wiped clean, mirror had water spots, door didn't close as latch was broken, bathtub was scratched and dated, but appeared to had been \"wiped\". Toilet broke twice during our 2 night stay. Water pressure was non-existent. We had to use the faucet to wash shampoo out of our hair, as there wasn't enough pressure to do so from the shower head! Lights didnt work in at least half of the suite. We didn't use the waterpark.
The breakfast was very limited and not good, so we only ate there 1 of the 2 mornings.
We booked this hotel for the advertisement of a free shuttle to the theme parks. Don't be fooled by this. When we checked in, we were told that the shuttle had been filled all week, there are ONLY 12 spaces in the shuttle, and only 1 trip at 9am and 1 pick up at 9pm.
This had clearly only recently been bought by Ramada, as all signs said \"Flamingo\".
Find somewhere else to stay.
Not worth staying here

Family_with_children

6/10

Pleasant

21 Feb 2026

Masroor

More options in breakfast and longer times of water slides. This is why people come here. We were lucky enough to be on water slides twice during our stay of 7 nights in mid February 2026. Location is great and free parking
Thanks

Family_with_children

10/10

Exceptional

21 Feb 2026

Moses

Clean room
Hot tub
Heated pool

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Brian

Continental breakfast is the worst

Family_with_children

2/10

Poor

20 Feb 2026

Heather

Rooms were disgusting, the mattress was literally brown right where I laid my head(I have a picture) and there was literally nothing for breakfast, waited 30 minutes and nothing was put out , even the guests around us complained , we ended up leaving

Family_with_children

4/10

Poor

20 Feb 2026

Waltimore Rafael

False advertising the place appears in nothing like the picture this is the 2nd time this has happened to me. I hope Expedia fix this issue or I will have to use another site for my vacation planning

Family_with_children

10/10

Exceptional

20 Feb 2026

Carolina

Good

Family

2/10

Poor

20 Feb 2026

Mehran

I had a very poor experience at this hotel(Motel). First of all there’s no proper signage to see if you are in a right place. We were given the noisiest room right by the freeway, and despite asking to change rooms, they didn’t accommodate us at all. They claimed it was due to the long weekend and that they had no other rooms available. Overall, it was a really bad experience, and I’d strongly advise others to avoid this hotel and save their money. It was honestly a 3 nights nightmare. There was no hot water the entire time, so we couldn’t shower for three days. When we complained, they just said the plumber wasn’t available because of the long weekend and that they couldn’t do anything since it was a hotel.com allotment. Overall, I’d strongly recommend avoiding this hotel (MOTEL) to save yourself from a very unpleasant experience.

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Joselyn

Room was very clean. Enough towels. Beds were comfortable. Water park was partially opened. Breakfast was very poor. Front desk was very welcoming and friendly. This place is great to rest your head after a long day at parks.

Family_with_children

2/10

Poor

19 Feb 2026

Jennifer

They won’t let me room which it wasn’t available. I booked it they moved me to different room with view water park .

Family_with_children

2/10

Poor

19 Feb 2026

Juanita

Breakfast was terrible… Boiled eggs, biscuits and coffee, cereal… They ran out of bread and coffee cups. I fell in the shower as there weren’t any grab bars and the tub was slippery…They weren’t able to switch rooms as they were full. Hot tub was only open from 11-5

Partner

2/10

Poor

18 Feb 2026

FRANK

It wasn’t ideal. It was horrible.

2/10

Poor

18 Feb 2026

Silvia

The hotel cleanliness was poor, breakfast consisted of gravy and biscuits every day, the water park was not operating, and the staff were very rude.

Family_with_children

6/10

Pleasant

18 Feb 2026

Ingrid

Staff was pleasant and helpful

Family_with_children

10/10

Exceptional

17 Feb 2026

cristian

everything clean

2/10

Poor

17 Feb 2026

Ruber

Had a room in building 3 that needs serious attention. The shower head was crusty with grime so we could not even shower, the tub was dirty, the headboard had full hand prints, the room smelled like sewers, the curtains had dirty black spots, the ceiling fan had build up dust.

Family_with_children

4/10

Poor

17 Feb 2026

Tara

The room wasn't clean, had a stained up chair in it and the bed covers smelled , the lazy river was almost green , the staff was rude and no refrigerator in the room to store thousands of dollars if insulin, also the site listed a hot tub which there wasn't! The vending machine took $3 and we asked a staff member to reimburse and they told us wasn't there problem! I wouldn't recommend this place to anyone

Leisure Partner

6/10

Pleasant

16 Feb 2026

Raquel

Needs upgrades

2/10

Poor

16 Feb 2026

Danielle

They took an old, rundown resort and literally taped a Ramada sign over it. The resort needs so many updates. It’s embarrassing. The waterpark was half closed and taped off. They were only running one slide for one hour all day because there wasn’t enough staffing and the slide was uncomfortable and in need of a lot of repair. The breakfast was a joke. Cereal, toast, biscuits and gravy, hot, hard boiled eggs, and a big bowl of yogurt. On the second day, the milk was sitting out unchilled. There wasn’t enough food or plates cups or bowls. A lot needs to be done to make this place worth any kind of money. Don’t be fooled by the low price tag. This is not at all worth the deal you might think you’re getting.

2/10

Poor

16 Feb 2026

Sabah

Poop by the only water adventure that was open, dirty room with cob webs, people smoking non stop in front of my non smoking room, poop stains around the ring of toilet in our room. Dirty disgusting restaurant with water leaks everywhere. The list is too long

Leisure Family

4/10

Poor

15 Feb 2026

Oluwatorera

Grounds, pools and amenities very dirty and unkept. Breakfast was nonexistent. Food, cups and utensils ran out before you turned your head. Staff were friendly but we had to beg for clean towels. The rooms were large which is a huge plus. However, I wouldn't return.

Leisure Family_with_children

2/10

Poor

15 Feb 2026

Aaron

Rooms are un clean. It took 3 tries to get one good enough. No hot water last 2 days. Continental breakfast was a joke, never anything left, tried different times to get something. Pools and hotub down most of the week. Waterslides didn't work at all and didnt look safe at all.

Business_and_leisure Family

6/10

Pleasant

15 Feb 2026

Suly Anel

Tienen que mejorar las instalación y los carteles de sus anuncios. Del personal no me puedo quejar

Business_and_leisure Family

8/10

Excellent

15 Feb 2026

Lisa

Pool side bar shut down.Breakfast was horrible. No silverware to eat with. Food was almost all gone at 915 when we arrive. Loud morning. Most the water park shut down. Definitely has potential to be a nice place.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Daniela

No me gustó para nada estaba muy sucio todo tuve que pedir que limpiaran la habitación porque estaba todo el baño y la cama lleno de pelos

6/10

Pleasant

14 Feb 2026

Kristena

Room needed some detail cleaning. Handprints on walls and light switches. Baseboards were dusty and dirty.

Friends_and_family Family

2/10

Poor

14 Feb 2026

Brooklyn

During this stay we were given 3 different rooms. The first one we checked in very late and it had multiple cockroaches and was dirty. When reported to the night clerk, we were given plastic bags to put our belongings in. Since it was so late we weren’t able to switch rooms. So, we slept with the lights on. Corners of the room were dirty. Hotel is very dated.
The Second room was not cleaned from the last person. I opened the door and the bed was messy. So I was given another room.
The 3rd room was dark and dingy. After settling in for the night, I noticed water coming from under the bathroom cupboard. I opened it to see the sink pipe with water flowing rapidly out of the pipe.
The breakfast was not good. Gallon of milk set on the counter for the entirety of breakfast. Not refrigerated. There were boiled eggs, biscuits, yogurt, and cereal. The dining area had an odd smell and I could over hear people talking amongst themselves in regards to the disapproval of the breakfast. This was probably the worst hotel I have stayed at.

Leisure Family_with_children

2/10

Poor

14 Feb 2026

holly

Would give a 0 if i could. Place doesn't look like the pictures and so nasty. Outdated is a understatement. Roaches & beds falling apart

Leisure Family

6/10

Pleasant

13 Feb 2026

Jose

El desayuno deja mucho que desear

Leisure Family

10/10

Exceptional

12 Feb 2026

Marina Josefa

excellent place ,excellent atention

Leisure Family

2/10

Poor

11 Feb 2026

Paul

THE 1ST DAY RECEP.NTIONIST WAS GREAT WHEN I GOT TO THE ROOM, NO HEAT, NO AIR CONDITION WAS WORKING.\NTHEY PUT ME IN ANOTHER ROOM, NOT WORK.\NTHE ROOM SMELLED LIKE MILDEW WILL NEVER STAY THERE AGAIN!!!!!!!!!!!

Business Self

10/10

Exceptional

11 Feb 2026

Sylvia

Front desk staff very friendly and professional, Room was very clean. The best rest I had in that bed.

Self

2/10

Poor

11 Feb 2026

Michelle

The room did not appear clean. The continental breakfast is bread, cereal, coffee, and a yogurt bowel. The kids park had a huge hole in the ground that was not covered or had a sign to let someone know. The slides are all closed. I would not return here.

Leisure Family

2/10

Poor

11 Feb 2026

Jenniffer

Dirty rooms and water park most of the water slide don’t work only the lazy river

Leisure Friends

8/10

Excellent

10 Feb 2026

Esperanza

The staff was amazing. Everyone was nice and friendly.

Leisure Family

4/10

Poor

10 Feb 2026

Jaidyn

Location is not ideal, and the grounds were very dirty. The blow dryer in my room did not work, and the breakfast is… very lacking. Hard boil eggs, biscuits and gravy, and cereal are about it.
The staff was fine but the room itself was also not great. It felt dingy and there was a soft spot in the shower floor. Over all needs work.

Business Self

2/10

Poor

09 Feb 2026

Alicia

Room smelled horrible of water and dust, nobody comes to clean your room even though they say they come every three days. Ingrid calling front desk for more towels and no one picked up, no fridge or microwave in the room.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Desiree

El servicio, las habitaciones todo

Leisure Family

6/10

Pleasant

09 Feb 2026

ANDREA

Hotel is very run down. Furnishings are very old. The tub faucet leaked. The drain for tun was so bent you couldn't use the tub. The door never closed properly so the alarm to it was constantly going off. Used and abandoned office furniture at edge of parking lot. This may have been a great place in it's prime but that time has come and gone. The water park closed for weather but it looks like it hasn't been operational in 10 years. It could definitely use a makeover and a few coats of paint.

The extremely overpriced breakfast they charge you for was ABSURD!! Small pancakes, hard boiled egg, toast or cereal in a run down \"restaurant\" that hasn't been revamped since built in 1984. For $20+ per person? Someone done lost their mind.

Served it's purpose but I would not recommend nor stay here again.

4/10

Poor

09 Feb 2026

Lanfranco

Room is falling apart saw a roach