Novotel Jakarta Cikini Hotel

Indonesia , Jakarta
JAKARTA, Jalan Cikini Raya No 107 109 Cikini Menteng Jakart, 16 1
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50 reviews shown

10/10

Exceptional

06 Jan 2026

SYED

Awesome

Self

10/10

Exceptional

05 Jan 2026

Gerald

The staff are amazing
On New year's Eve I left my phone in the taxi when I asked at the desk sfatt if there was anything I could do they call the taxi company & with there help
24hrs later I had my phone back
I cannot thank them enough
For all my travel plans and tickets are on my pho

Friends_and_family Friends

10/10

Exceptional

02 Jan 2026

Great hotel. Will back again.

8/10

Excellent

25 Nov 2025

Yogesh

Clean comfortable and good size rooms. Excellent staff. Good restaurant with a good buffet breakfast.

Business

10/10

Exceptional

12 Nov 2025

Mark

Clean room, good size, nice location, and incredibly friendly staff. Good breakfast as well. Would highly recommend

Self

10/10

Exceptional

08 Nov 2025

Titania

They gave me a bigger room at first, but to my surprise, I didn't like it and asked the reception if I could change my room. The staff was very accommodating and helpful, making my stay enjoyable.

Business Self

8/10

Excellent

21 Jul 2025

Verified traveler

Cozy and clean

Great room, very clean, cozy and spacious. The staff was friendly, very attentive without being intrusive. The food was a bit of a let down though, both for breakfast and the one I picked from the ala carte menu. There is plenty room for improvement there.

Self

8/10

Excellent

21 Jul 2025

Barry

This Hotel is a modern design hotel based on European designs, which is fine. The staff was excellent. The food at the hotel is only mediocre and needs to be improved as to the quality and taste of the food. I went out more than I normally would for food.

Business Self

8/10

Excellent

05 Jul 2025

veysi

Nearby everything

Business Family

6/10

Pleasant

20 Jun 2025

Yuh Chien

service at breakfast place was not great, service is bad, tables not cleaned.

Self

10/10

Exceptional

03 Jun 2025

Verified traveler

Good hotel, clean and tidy

Overall good clean and reasonably priced hotel, would return

Partner

10/10

Exceptional

20 May 2025

Michael

Fine hotel in a busy neighbourhood. As others have said - great breakfast selection. Friendly, courteous staff.

Leisure Self

10/10

Exceptional

06 Feb 2025

Shella

Spacious room, staff are attentive, fast check in. Ordered a room service and the food was good.

Business Self

8/10

Excellent

24 Nov 2024

D Dilhan

Friendly staff and the hotel is in a good location. Works well for a short stay.

Leisure

10/10

Exceptional

21 Nov 2024

David

Clean, fancy, excellent buffet. Courteous service.

Business Friends

10/10

Exceptional

02 Nov 2024

Guyle

Staff were so helpful. The room was always clean thanks to the attention to detail from staff.

Leisure Partner

4/10

Poor

01 Aug 2024

Colin

The hotel was okay overall and the staff were very welcoming. However, as I have found with some hotels, no information was shared prior to arrival stating that the pool was out of use. Had I been aware of this, I would booked an alternative hotel.

Business_and_leisure Partner

10/10

Exceptional

13 Jul 2024

Mohamad

I like the breakfast very much.

Business Self

8/10

Excellent

28 Jun 2024

DANNY

Good location, clean room, friendly staff.

This is one of the environment friendly hotels in Jakarta. They give you free water in the room that are in recycled glass bottle, staying away from using plastic bottles.

However, while everything was great during my last few stays there, there are three things that bothered me a little.

1. The water in the glass bottle

I just could not trust the water nor the bottle. I would have no idea whether the water was filtered correctly and clean enough to drink. And, I would also not know how clean the bottle is. I saw some bottles that were not cleaned.

2. The bathroom has sewer odor that unstoppable. When the bathroom door is closed, you wouldn't smell it much. But as soon as you get in the bathroom, the smell is always there.

3. The street is so narrow that the traffic in the morning or in the evening is heavy. It takes a while to wait for your taxi. I often waited 15 or more minutes after I ordered a taxi to come and pick me up.

Other than the above three, I like the hotel. Their breakfast is good. Their rooms are clean. The staffs are friendly. The location is good. The price is reasonable.

10/10

Exceptional

16 Jun 2024

Phuong

Clean rooms, daily water, good bathroom amenities, breakfast buffet was amazing

Leisure Friends

10/10

Exceptional

28 May 2024

Clive

Location and customer service

Leisure Partner

10/10

Exceptional

17 May 2024

Vijayan

Good service and friendly staff staffs

Friends_and_family Friends

8/10

Excellent

16 May 2024

Usman

Very quiet, nice and conveniently located hotel.

10/10

Exceptional

16 May 2024

Alice

Convenient location, very clean room, friendly services and efficient check-in process.

Leisure

10/10

Exceptional

07 Feb 2024

DANNY

Overall it was good. They do not provide bottled water in the room but they do provide the filtered water in glass bottles. The problem is that the guests cannot assure the cleanliness of that filtered water. I understand that the hotel is aiming the eco-friendly but good clean drinking water should be provided.

Business Self

4/10

Poor

23 Jan 2024

Sharon

The staff are not very supportive and responsive !

Business Self

8/10

Excellent

09 Dec 2023

Khevna

Hotel itself was great. Clean room, nice staff, check in and check out was very smooth. Would not recommend getting taxi pre-booked from hotel, ended up being much longer to find and wait then getting an available cab upon arrival and costs more (we thought it would be simple and easier when arriving tired but no one around with our name and it took a really long time to locate pick up spot with no instructions given). Would also not recommend massage. It was nice to be in room, but we booked couple and it was hard to relax because the two giving massage kept talking to each other and giggling (we could not understand). We did not try the food, but received a free lychee juice as a welcome drink which was nice. Good location with lots of traffic.

Leisure Partner

10/10

Exceptional

07 Dec 2023

CHERIF

The are more than I expected the staff are very attentive to all your need. The room are very clean and welcoming I definitely will stay there again and will recommend it to anyone

8/10

Excellent

04 Dec 2023

SIMON

Very good and very helpful and good location close to bars and live music

Business

10/10

Exceptional

30 Sep 2023

Benigno

Superb location and incredibly friendly staff. The staff members go above and beyond to ensure you feel at home, even when you're far from your own.

Business_and_leisure Self

10/10

Exceptional

29 Aug 2023

Lucy

Novotel Cikini Hotel Jakarta

Novotel Cikini is an amazing hotel to stay at! The staff were all so lovely and very helpful, it made our trip to Jakarta feel like home! Thank you to all of the staff members who were so lovely and helpful!

Friends_and_family Family

10/10

Exceptional

26 Aug 2023

Vijayan

Good service

Good location and good service

Friends_and_family Friends

6/10

Pleasant

24 Aug 2023

TRIBHUVAN

Nice but need to improve

An overall average experience. The property itself is pleasant, yet the hotel service leaves something to be desired. The WiFi frequently disconnects, and there seems to be a delay in the hotel staff's response to requests for assistance with luggage or in-room drinking water. At times, it feels as though requests are inadvertently overlooked.

Business

4/10

Poor

01 Aug 2023

Cindy

This is my 2nd stay for this Novotel Cikini. The 1st time was not so good as I was given a room with a strong sewage smell. Decided to give a 2nd chance coz the 1st stay was pretty good as the room was upgraded to a bigger room and buffet breakfast was good.

I was given a last corner room facing an emergency exit door when I checked in the evening during the 2nd visit.
The card key was not functioning properly and the power was cut off and on. It was so scary that I was alone in the room in darkness for several times. Technician came and used a plastic card and left. Again, power came off and on several times. I took my luggage and went to reception for a room change.

Got another room. It was better with no issue on the power but the wall mural drawings of a man gives an eerie vibe. Perhaps it was the scary incident earlier when I was in total darkness & stale air in the corner room that made me feel that way.

The toilet was another issue. It has a strong sewage smell when you turned on the shower. After that, the smell will go off, not sure whether i got used to the smell. hahaha.... The water will flood the floor in the shower room and then it will slowly subside. Imagine you stepping in the puddle of soap & shampoo water while bathing. Didn't change the room for the next 3 days. Still bearable for the toilet. Anyway, this will be my last visit for this hotel.

Business_and_leisure

10/10

Exceptional

26 Jul 2023

Auke

Nice hotel in the middle of Jakarta. A relaxed environment in the busy city center.
The breakfast is huge and various! For sure recommended.

Leisure Family

2/10

Poor

27 Apr 2023

Badr

This was my second time to stay here. Last July the hotel was okay. Nowadays, the hotel got run down. After we've arrived to the hotel we've noticed the furniture become old and seemed unmaintained. The Aircon wasn't working well in the building. We've tried and changed 4 rooms and all were the same very hot, as if there were no Aircon working at all, which made me to take the decision to leave the hotel that night and move to a decent one. Sadly one of my worst experience ever!

Leisure Family

6/10

Pleasant

07 Mar 2023

Monica

Rooms and common areas need some needed updates. In particular the bathrooms. There was visible mold in the bathrooms, something a little bleach or mold remover, and caulking could easily fix.
The third floor smells. Maybe because it is right above the kitchen. Staff are very attentive however. I received very good customer service. The breakfast is generous though the layout of the food is not very convenient and you have to visit several stations to get all your breakfast needs.
The location is nice. Very safe to walk and close enough to restaurants and shopping.

Leisure Self

10/10

Exceptional

06 Mar 2023

Jeremiah

Excellent location, clean and spacious room. Will choose to stay here if I come back to Jakarta again

Business_and_leisure Self

10/10

Exceptional

14 Feb 2023

Vijayan

Good location and service

Excellent service and clean

Friends_and_family Friends

6/10

Pleasant

30 Oct 2022

John

Frustrating hotel. Staff excellent and friendly, but badly run. Guests are required to pay a deposit if they want to add room or restaurant services to their bill. Even if they have a key card. The breakfast buffet is chaotic. Not helped by the challenging restaurant layout, but more staff needed when the hotel is busy. The worst aspect was the piped music in the corridors that can be heard in the rooms, particularly in the middle of the night while trying to sleep. You can’t hear the music, just the annoying bass beats to encourage insomnia. The main point of a hotel is to sleep, this one doesn’t want you to!

Business Self

8/10

Excellent

23 Oct 2022

John

Helpful staff. Internet is quite slow and clealry needs better bandwidth.

Business Self

10/10

Exceptional

11 Aug 2022

kalpagam

I love this place
The people are super nice and helpful and the breakfasts are amazing

Leisure Self

10/10

Exceptional

03 Aug 2022

kalpagam

Comfortable friendly stand and amazing breakfast

Business Self

8/10

Excellent

31 Jul 2022

Paul

Good sized room. Good value. Very good coffee at the lobby too. Central or south Jakarta is just a Bluebird taxi away, or you could walk if you could be bothered. Overall pleased with our stay.

6/10

Pleasant

30 May 2022

Steviandi

Property is located in central Jakarta with all its conveniences and inconveniences such as access to stores, food stands as well as tremendous amount of traffic all time round.

Business Self

10/10

Exceptional

01 Feb 2020

KenS

Affordable price and extensive varieties of buffet spread. Clean and comfortable room. Excellent and very helpful staff.
There is nothing much to do around Cikini area and you will need to travel by car to different areas. Heavy traffic along the main road.

Leisure Family_with_children

6/10

Pleasant

01 Nov 2019

Was promise a 16th floor room upon checking in at 12pm but was told will get the room after 2pm.
When coming back we got downgraded to 11th floor.
Once entering the room we realized there's Aircon leaking problem with loud water dripping sound, called the reception but only sent a technician to repair. Eventually they moved us to another room located the same level.
Truly disappointing experience.

Friends_and_family Friends

8/10

Excellent

18 Nov 2025

toru

It locates in convenience place providing good access not just to cafe, restaurants, convenience stores but also to train stations. The staff are quite friendly and helpful. My room was quite clean and looks new. Has good security too. No noise heard in the room.
I will certainly come back to stay.

Business Self

10/10

Exceptional

27 Oct 2025

HYEWON

룸컨디션도 깨끗하고 좋아요
치키니역과 걸어서 5분 거리라서 다니기 좋아요
조식음식이 조금 더 다양했으면 좋겠어요

10/10

Exceptional

06 Oct 2025

Koichiro

朝食のブッフェは料理の種類が豊富。

Business