Extended Stay America Clearwater Carillon Park

United States , Clearwater Area - FL
CLEARWATER, 2311 Ulmerton Rd
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100 reviews shown

2/10

Poor

17 Mar 2026

Rachel

These reviews cannot be real, because this place was terrible. From no hot water, homeless people, drug deals, and wasps in my bathroom, this was one of the worst places I've ever stayed. Stay away from this place at all cost.

Self

8/10

Excellent

17 Mar 2026

Buffy

The outside could use some cleaning. Got onto the room smelled really good. It was really clean. Had a hard time getting extra towels because they did not speak any English. Could use more chairs and tables in the room for sitting. Overall, it was an OK place.

Family

4/10

Poor

15 Mar 2026

Theresa

When I arrived at my motel I was told they had no hot water. I tried to find another place to stay but on short notice and a weekend, it was difficult to find someplace reasonable. I ended up on a friends couch for the night. The living conditions there were terrible and excessive smoking indoors made my stay there unbearable. I found another hotel the following day with the help of my daughter. She didn’t want me to spend my first vacation day locating a place to stay, which then cost me even more money.

Self

4/10

Poor

15 Mar 2026

Very old furnitures and cabinets

Self

2/10

Poor

07 Mar 2026

Dieudonne

No air conditioning, front de rude.

2/10

Poor

03 Mar 2026

fernando

I booked this room through Expedia because the pictures made the place look clean and inviting, but the reality was the complete opposite. The room and the surrounding areas were not properly cleaned and had a strong smell of cigarette smoke.
The sink was extremely dirty, and the handwasher was clogged. There was no curtain in the shower, which made using it very inconvenient and messy. Overall, the level of maintenance and cleanliness was far below acceptable standards.
I do not recommend this property at all.

Family

2/10

Poor

02 Mar 2026

ROSALIND

The hotel literally is an extended stay for the homeless. The lobby....filthy....carpet, walls and all. The rooms are dates back to the 80's. Carpet with moldy smell, leather on the sofa bed cracking, sofa leaning. The bed literally looks like someone got out of it and just threw the covers back over it. For $244 a night is ridiculously disgusting. The website gives false presentation and expectations. I selected a stay in a trap house

2/10

Poor

01 Mar 2026

Karla

Smelled bad

Pet

2/10

Poor

24 Feb 2026

Toritsematse

This hotel is run down and has boiler issues. They will let you book a night stay then upon checkin disclose they have no hot water... that is beyond unprofessional and i do not see how this hotel is still running.

Friends_and_family Family

2/10

Poor

23 Feb 2026

Andrew

No hot water on the entire property
The computers didn’t work so they couldn’t check us in.
This place was over all dirty

Partner

2/10

Poor

22 Feb 2026

Mechyslav

When my wife and I arrived at this hotel there was a sign at the front desk which said there was no hot water. The front desk person did confirm that this was the case, and even though she told us that it has been an ongoing problem, nobody had notified us about this issue prior to our arrival. We weren’t even offered an apology for this inconvenience. This meant we were put in a situation where we had to ask for a refund and look for a different hotel to stay, after having travelled for 9 hours including ubers and a flight from California. If they have been having ongoing issues with the hot water, we should have at least been notified and given the opportunity to book another stay instead. We ended up having to take yet another uber, and spending money and time doing that, rather than already being in a hotel room. We were also told by the front desk staff that nobody was even going to be coming to try to fix the issue until the following day and that they weren’t very hopeful that it would in fact be fixed. This really put us in a position that my wife and I should not have been put in. We are loyal Expedia users and feel this was not handled professionally by the property.

Partner

4/10

Poor

21 Feb 2026

Kenyatta

No hot water

Partner

10/10

Exceptional

21 Feb 2026

Joseph

Clean and Fresh

6/10

Pleasant

19 Feb 2026

Jane

Didn’t stay. No hot water!

6/10

Pleasant

18 Feb 2026

STEVEN

No hot water available for the stay.

Partner

6/10

Pleasant

15 Feb 2026

Mario

The staff was courteous; h

4/10

Poor

06 Feb 2026

April

Dirty and no amenities

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Azriel

Quiet environment, I felt safe in. Staff was attentive and helpful.

Business

10/10

Exceptional

23 Jan 2026

Rachel

I wasnt able to stay because the front desk closed at 11 and didnt have late check ins

2/10

Poor

22 Jan 2026

Mary

This is the homeless motel for this part of the city. The rooms reflect such. Microwave had more rust on inside than paint!!! Health Hazard!! Room was as clean as they could make it. Thought ESA was for business travelers staying longer periods. This was not good :(

Self

2/10

Poor

11 Jan 2026

Besnik

Check-in lady was nice and that was about the only thing that went well here. Toilet was disgusting had visible poop rings. Found a German cockroach later and another bug dropped from the ceiling..Stayed one night maybe slept one or two hours at the most. Traumatic experience here, never again.

Business Self

2/10

Poor

28 Dec 2025

Samantha

I had to check in myself, attendant gave me the check in pad to do all of his work. Place was so dirty, so much smoke + non-smoking room was a smoking room. Outlets did work. I had to buy 2 air fresheners to try and get rid of that smell. Trash all over the property. This was a 1 night stay that was so bad, I should have stayed in my car. Bed: 3 paper thin pillows on a bed I can call a futon bed style. Towels must have been from others or got at a low class thrift shop. Stains in the bathroom. And to top it all off: 2am fire alarm went off at the property. If there was a chance I can get a refund I would have asked! This was a long term apartments-people have lounge chairs outside their rooms, and again smoke/ cat smell was unreal.

Leisure Partner

2/10

Poor

17 Dec 2025

Tushar

Please do not go there.
Pictures are all lie!

It is dedicated to home-less community ( no offence to them ) but I did not volunteer to live with them for my 2 day trip to Tampa after seeing pictures on Expedia.

Only 1 person ( very kind ) managing all - reception, laundry, cleaning and unclogging toilets, so you can imagine the state.

Pool not maintained, wait for reception for 30 minutes, hunt for the attendee, carpets smell like dog and cat pee, while property is deteriorating.

Expedia did give me back my refund as I request to cancel right away but I would not wish anyone to go there, unless this place is all you can afford then yeah go for it.

Thanks

Leisure Partner

10/10

Exceptional

12 Dec 2025

Yes they were and the room was great

Friends_and_family Family

2/10

Poor

02 Dec 2025

Sheryl

6/10

Pleasant

29 Nov 2025

Kevin

Courteous

8/10

Excellent

25 Nov 2025

April

Clean rooms

Business_and_leisure Pet

2/10

Poor

25 Nov 2025

Rafael

Did the room feel neglected? Yes.
The entire facility is dirty, lots of people drinking and smoking in the hallways.
Hallways full of filter cigarettes.

Business Self

4/10

Poor

22 Nov 2025

April

Yes took 3.days to get dishes set and clean sheets

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Allanison

Nice and convenient good location

4/10

Poor

15 Nov 2025

Alexandria

Room was not clean, dust everywhere cupboards were falling apart kitchen was not clean had months and months worth of dirt and grease or oil on floor ny fridge, i will refuse to go there again!!!! Im currently waiting for a refund as im typing this out i do have all the proof needed

10/10

Exceptional

11 Nov 2025

Bridget

Very courteous and eclectic staff.

2/10

Poor

03 Nov 2025

Wayne

No and No The room was so bad we did not stay. I would not recommend this hotel to know one. I have photos to prove it.

Friends_and_family Family

2/10

Poor

01 Nov 2025

Wyatt

Started with the front desk lady.

10/10

Exceptional

17 Oct 2025

Rebecca

Peaceful and noninvasive

Self

4/10

Poor

21 Sep 2025

Aaron

Feet were black from the floors. Cigarette butts, glass and trash all over the stairs to the rooms. No sheets or linens for the pull out couch. When it was opened hair was in the bed

Leisure Family

4/10

Poor

20 Aug 2025

Nicole

We stated here because the ac broke on our boat. When we vhecked in, there was no one at the desk and it took over 10 min of calling until someone finally came to the door to let us in. When we got to our room, it was extremely dirty. Our sheets gad black marks on them like someone with extremly dirty feet had slept in the bed. The pillow cases also had random black stains on them. The bathroom hadn't seen bleach in a very long time. The tub had dirty feet marks in it and was stained with brown. There was mold in the bathtub that sort of wiped off with a gloved finger. So it isnt completely embedded, someone just hasnt even tried to clean it. There was also dried shampoo on the walls in the tub and the bittle supplied had been used and has maybe 1/2 an ounce left. The shower head sprayed the wall from the pipe, none of the drains drained water at a decent rate. Just brushing teeth the sink filled with water and took hours to empty. Our door lock didnt lock so we had to rely on the top fold over latch thing for safety. The floor had random spills that werent cleaned up and walls had random filth. Fire alarms went off frequently at random hours.

When we woke up our first morning we found the sheet and blanket had some sort of dried spill on it. I called the front desk and the staff had me bring the sheets up to replace them. She was extremely helpful and apologetic.

10/10

Exceptional

20 Aug 2025

Michael

The managers were amazing people. They made the trip for my dog and I a good one. It was a rough week at work.

10/10

Exceptional

18 Aug 2025

Christopher J

Unclean property!!

Out dated unit with bad cable service, very unclean an outdated….maybe it was just that unit idk

Self

10/10

Exceptional

15 Aug 2025

Latrice

The property is old. But it's very clean.

Leisure Partner

6/10

Pleasant

09 Aug 2025

Jaquan

EVERYDAY and when I say every I mean EVERYDAY non of my key cards worked such a big inconvenience.

Business Self

2/10

Poor

07 Aug 2025

Joseph

Check in was awesome! Nikki was sweet. Until I found a cockroach in my room. Gross

Leisure Self

10/10

Exceptional

01 Aug 2025

Stephen

Lots of room for my dog to explore at the hotel. Swimming pool.

10/10

Exceptional

30 Jul 2025

Stephen

Nice room and accommodations for the price. Room was comfortable, and spacious. Staff were helpful and friendly.

6/10

Pleasant

28 Jul 2025

Christopher J

Unni

This stay was very upsetting which I never make a big deal; although, I saw what looked like someone was trying to get things tidy…guys look update the lights, they are stained cigarette yellow (CMON) the floor hadn’t been swept so I felt like I was stepping on the last family floor trash…there was an indication of bugs in my unit meaning 1 I saw crawling up the wall in bathroom!! The room stayed a cool 70 degrees which was comfortable I will say that, but the overwhelming scent of marijuana was everywhere in hallways, laundry room, under stairways, possibly other rooms IDC it was priced awesome and I love the area just needs well maintenance, security, appropriate locks….I felt like someone could easily have bumped/kicked my door open too…Extended Stay I know you can do better I’ve seen it in other areas….your welcome C

Self

6/10

Pleasant

28 Jul 2025

Betheny

It wasn't bad just wasn't really pleased with the cleanliness of the bathroom also was a bit frustrated that there was no microwave as I had only microwavable food with me and didn't really anticipate for them not to have a microwave cuz I've never really been to a place that didn't

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Stephen

Nice place at a very affordable price. Staff is great, and rooms comfortable.

Business_and_leisure Self

10/10

Exceptional

27 Jul 2025

Benjamin

very fast

2/10

Poor

16 Jul 2025

Mark

Absolutely filthy and outdated. No kitchen supplies at all. No plates. Not cookware. No utensils. There were no towels or soap in the room either.
After viewing the room, we chose not to stay and the onsite manager provided a refund. She was kind and apologetic.
The property owner should be ashamed of themselves marketing this property as an “Extended Stay” to unsuspecting out of town guests.

Business_and_leisure Family

2/10

Poor

11 Jul 2025

venkat

terrible experience. no toilet paper even

6/10

Pleasant

06 Jul 2025

Marguerite

Good clean bed. Clean bathroom. Good price.

Floor under the bed needed some cleaning, but overall I can't complain for the price.

2/10

Poor

02 Jul 2025

juan

The rooms are all horrible

Leisure

2/10

Poor

30 Jun 2025

Sierra

Please don’t stay here!

When we got to front office to check in, it says online it’s self service. It’s not. The staff was friendly and upstanding but it took 20 minutes for them to check me in. And they seemed burnt out. They warned us of a cigarette smell in our room. Which if that would have been the only problem, it would have been sort of okay. But we get to the room and it was trashed from the last people. Not to mention, even after it was cleaned, it looks NOTHING like the photos. Cabinets were broken, one of the lamps were broken, the pull out sofa had no sheet on it and the mattress was stained and disgusting looking, my friend said it felt like just sitting on springs. It was so gross and uncomfortable that we left at like 1am to go back home. The only plus side is the pool was crystal clear, and they keep it unlocked at all times. But I would recommend reconsidering. It’s not worth the money. Even if it was 20$ a night, not worth it unless you’re REALLY desperate. To clarify, I’ve stayed in worse. But if it’s my choice, I wouldn’t book here again. I should have taken photos but the walls are like a deep, dark green, it looks like they let someone’s grandpa decorate but then everything got trashed. And the light switches didn’t work either. Luckily the AC did. Our door didn’t even shut properly

Friends_and_family Friends

2/10

Poor

22 Jun 2025

braddan

Upon arrival I was greeted by an empty office, 15 minutes later someone showed up and checked me in.
My room was disgusting. Human waste left in the toilet, stains and tears in the carpet and a nasty stench masked my overuse of air fresheners. Woke up with multiple bug bites.. gross!!Pay extra and avoid this hole.

Business_and_leisure Self

4/10

Poor

22 Jun 2025

Indira

Carpet dirty and old.

Leisure Family

10/10

Exceptional

13 Jun 2025

Lydell

It's was awesome

2/10

Poor

03 Jun 2025

Christopher

Honestly, this was a terrible experience. I had a large studio where the kitchen was extremely dirty. The bathroom was old and also dirty. It smelled like cigarettes seeping through the walls. It was so bad. They changed my room on the first day.

The staffer was nice, and upgraded my room, but it wasn’t much of an upgrade. This felt like a project building apartment stay. The entire complex smells like cigarettes. It was awful. They took 2 days to get me plates and pots/pans. I killed a roach. It was like a movie. This hotel needs to be shutdown. Not because of the staff, but because it’s poorly maintained by ownership. Even the walls look like they’re out of a horror movie with ugly mixed colors. It felt like I was staying in a psych ward. Worst experience I’ve had. Management needs to gut bathrooms, replace broken kitchen cabinets. Replace old floors, replace toilets. It was just embarrassing to be honest. I didn’t even want to show my family where I was staying. That’s how bad it was.

Leisure Self

2/10

Poor

02 Jun 2025

Brenda

Horrible horrible stay I could not believe it I changed rooms three times to get a room full of trash bloody sanitation napkins wet towels no housekeeping service. The 2 days I was there waiting on a refund

Self

2/10

Poor

27 May 2025

Verified traveler

I can start off by saying the paint on the door is horrible looks like a Texas chainsaw massacre door. But I tried to stay positive as I walked in the door I was greeted with a harsh hot smell of… that’s how bad it was I don’t even know how to describe it. The energy in the room felt like death. Dust and dirt every where. The floor was filthy af dirt stains all over the floor. I had to run to the dollar store to bleach everything down and it still felt dirty af but felt a whole lot better. The staff is nice people. I used all of the hotel towels just for the floor.

Self

10/10

Exceptional

27 May 2025

Sierra

2/10

Poor

27 May 2025

Verified traveler

Eww

It was disgusting, stained sheets, bugs, and smells from being fumigated earlier the same day! No refund given smh. Had to sleep in car. Receptionist very nice but things like that are out of her hands

Partner

2/10

Poor

25 May 2025

Mikayla

Pictures are deceiving

It was absolutely disgusting, dirty room , felt very unsafe

Friends_and_family Family

10/10

Exceptional

25 May 2025

Kelly

The staff are super nice and accommodating, the hotel isn't the best but I have stayed at much worse.

Leisure Family

10/10

Exceptional

23 May 2025

Sierra

Leisure

10/10

Exceptional

23 May 2025

Sierra

10/10

Exceptional

21 May 2025

Sierra

2/10

Poor

18 May 2025

Leslie

It was gross

Partner

2/10

Poor

18 May 2025

Jennifer

—

2/10

Poor

12 May 2025

William

Don't stay unless you like Roaches

Lots and lots of Roaches. I'll killed at least 6 before i fell asleep which took awhile as i was concerned about them crawling on me at night. When I checked out I asked to speak to manager and she was not available but nice front desk girl gave me the email address. Emailed her twice with photos of the dead roaches I killed and she
still hasnt responded to me. Nice management!! Will never stay here again.
Trying to upload pictures but it won't let me, what a surprise!!

Business

8/10

Excellent

08 May 2025

Shaquita

Out dated but staff was friendly

4/10

Poor

08 May 2025

Eric

When I checked into the hotel, they gave me keys to a room that was already occupied. I walked into an old naked guy laying on the bed. I had to go back to the office and get assigned a different room. I have PTSD because of this.

Business Self

4/10

Poor

07 May 2025

Stevie

Manager was extremely rude, after being threatened of being banned, and proving I paid, she still didn’t apologize. The error was on another employee, not me. Instead I was warned of f what time I should check in to stay over.

Business

6/10

Pleasant

04 May 2025

Kalin

Room was near pool so super loud, had to be moved to another room because door lock was broken. Otherwise it was the average stay for the price.

4/10

Poor

22 Apr 2025

ThuyTrang

The room is outdated and looks dirty. Microwave is removed.

Business Family

6/10

Pleasant

15 Apr 2025

Arnaldo

My key stoppeed working. 2x I had to go to the front office to change the card. Also could have been cleaner.

Business Partner

8/10

Excellent

15 Apr 2025

William

Probably over priced. Not worth the price!

Leisure Partner

6/10

Pleasant

15 Apr 2025

jose

The floor was sticky, no appliances

Leisure Family

4/10

Poor

08 Apr 2025

Duane

Leisure Partner

2/10

Poor

05 Apr 2025

Ronald T

They have us a room that already had people in it!

Terrible stay. They have us a room with the TV blaring, a Big Gulp on the counter and the shower running. Someone was already in there! They have us a different room and it was nasty. Not going back there ever!

Friends_and_family Family

2/10

Poor

02 Apr 2025

Vivian

Nicole was the bright shining light in this place. The roaches, dirty floors and horrible smell of the facilities. This is ESA's culture. This was the second ESA we booked. Even their customer service associates within their call centers are rude and nasty. They are aware of the state of their locations and no one cares about it. The CSR in their call center hung up on me. One told my mom who booked this for us, it's not their fault she didn't check their reviews as their reviews would have told us about the roaches and all the things that we were experiencing. Nicole however, she was on site, she was kind, moved us to a new room that was much better than the first, but their were gnats that came out of the plumbing, the layer of dirt on the floors showed they had not been cleaned thoroughly in years. Once we got in bed, we realized that their was a layer of dust and cobwebs on the wall that we cleaned. There was used Qtips on the lamp in the first room. When we checked in we asked about the free breakfast, the lady (not Nicole) checking us in seemed bothered by my requests. She even commented on how she felt about people asking about the breakfast. Said it would be in the office on a counter top behind me in the lobby and it was grab and go only. It saddens me that ESA has come to this.

Business_and_leisure Family

6/10

Pleasant

30 Mar 2025

JOSHUA

Breakfast was slim to none. Definitely could be better.

Business Self

2/10

Poor

23 Mar 2025

Nicole

Just awful.

Stay away. Filth. First room was so bad I had to request a new one. Second room was slightly less offensive, though it still had urine on toilet, hair in shower, hair accessories on floor, stained carpets and sheets. Noisy until around 4am. Just awful.

Business

2/10

Poor

22 Mar 2025

John

worst hotel experience I've ever had

6/10

Pleasant

21 Mar 2025

Joenell

Felt scared to leave my dog alone but we had a mishap with our first hotel and due to Reggae Rise up, there wasn't a lot of pet friendly hotels left.. There were normal families but also lots of other types of people that made me feel uneasy. Common areas were a little dirty and run down. Room was ok.

Leisure Partner

10/10

Exceptional

20 Mar 2025

Ronald

Very nice place to stay staff were super nice I would stay again.

2/10

Poor

20 Mar 2025

Jim

We did not stay at this property due to the fact that it looked dangerous. We did go into our room. It was filthy it smelt like urine and puke. We asked the front desk person for a refund. He said he would give it to us immediately and then took me two weeks to get our money refunded. Do not stay here do not.

Leisure Family

4/10

Poor

18 Mar 2025

TIM

The room was smelled smoking badly and I had to switch to another room and the 2nd room was still smelled smoking. If you are looking for a cleanliness and quiet place to stay, I don't think this is the place for you.

Business

2/10

Poor

18 Mar 2025

Maxine

I stayed here for 2 weeks while I was apartment hunting… I cleaned my room myself bc it’s clear no one dusted or mopped maybe ever.
The morning front desk auditor was very pleasant and easy to talk to. He also seemed the most knowledgeable about ESA policies…
I went down to pay for another few nights after being woken up to the roof directly above me being replaced; I wasn’t in a great mood but I had made a reservation the night before… The manager does this dramatic hand waving and cancels my reservation bc why — I just got woken up to this insane banging right above me and wasn’t warned my building would be next to have the roof replaced.. and I’d been there for weeks.
The manager kept up this power trip and told me I had 30 minutes to pack up my stuff.. She AND another front desk girl came in to my room when I’m shoving stuff into bags and literally opening drawers behind me like they were looking for something illegal… they didn’t find anything so they stared me down from the parking lot watching me struggle with a huge suitcase SMILING.
I was humiliated, but also disgusted a grown woman would act like that.
I never got my deposit back, which is insane bc I was cleaning the room myself daily.
Do yourself a favor and spend $20 more and go to a hotel down the road. There are a ton on Ulmerton where the manager doesn’t look like she’s fresh out of prison, nor act like it either.
I feel sorry for her. She’s clearly got some issues.
NEVER AGAIN.

Business_and_leisure Self

2/10

Poor

16 Mar 2025

Jorge

Strong cigar smell in the room. Mattress for sofa-bed was in terrible condition

Friends_and_family Family

4/10

Poor

16 Mar 2025

Jorge

Strong cigar smell in the room. Mattress for sofa-bed was in terrible condition.

Friends_and_family Family

2/10

Poor

16 Mar 2025

Fallon

Terrible experience

Quite literally the worst experience of my life. Please do yourself a favor and never stay in this hotel, if you could even call it a hotel. The service is beyond god awful, and it felt like all the employees were on their first day of training. They all lack any sort of professionalism and truly just don’t care at all.

Friends_and_family Friends

2/10

Poor

14 Mar 2025

Verified traveler

Disgusting excuse for a hotel

Booked 3 mo in advance.. arrive with confirmation, dirty, looked like homeless lived there… upon check in we were told they overbooked/sold our room. Said they tried to contact us that day) we were in an airplane) still never received the msg. Lie! We asked if this was their problem or ours.. was rudely told Our Problem. Contacted Hotels.com and the were very helpful in finding us a nice place to stay. With no additional cost to us.

Partner

6/10

Pleasant

12 Mar 2025

Mark

Upon checkin, there was a dumpster in the parking lot right in front of lobby door. Someone was parked near it not leaving room to get to parking lot. Not a great first impression. Person who checked me in had a backpack on shoulder like he was ready to leave his shift. Didn’t say one word to me during the whole checkin process. Room was fine. But dark. Closet area very dark. One of the lamps beside bed was burnt out too making it darker. Door opens into bathroom, making you need to shut the door while showering making it steamy in bathroom. Maybe a barn door concept for future renovations would be an idea. It was the first room I’ve stayed at where I heard a lot of banging. I was near stairs so that was probably it. Also, I wanted snacks one night. Walked to the laundry areas where there’s vending machines. It was locked and my key card wouldn’t open the door. All in all it wasn’t my best vacation and the room didn’t help with it. This was my second time staying at this location and I probably won’t be staying there again.

Leisure Self

2/10

Poor

09 Mar 2025

Jeffrey

It looked like an oil repair shop! There were so many stains on the ground. Would not have taken my shoes off. The beds looked like they were metal cots. We asked for non smoking. We talked about leaving our clothes in the car so they wouldn’t stink at our work conference because so much smoke. Went to ask to change our room. The person in front of us was telling the clerk someone was living in the room they were just given. He was going to go look because no one was supposed to be in there. Which means it was a homeless person or they don’t clean there rooms between guests. They didn’t have another room for us to switch to. We couldn’t stay there. Called Expedia and they called the hotel and got hung up on. Hopefully we get refunded, because we couldn’t stay there.

Business Partner

4/10

Poor

09 Mar 2025

Stacie

Rooms smelled like smoke/dirty/a/c barely worked/unsafe

Leisure Family

2/10

Poor

03 Mar 2025

wayne

omg , Carpet was torn and stained , bathtub faucet leaked , fan spayed water and dirt out of it , phone did NOT work , check in guy would not talk to me , breakfast is NOT a granola bar and coffee , pool was filled with leaves and shingles and much more , Wayne

Partner

2/10

Poor

02 Mar 2025

William

This place is horrible! I got bit by bugs. The carpets were soiled. I had bugs in my food even! And all over the shower. I still have not received a return call from the manager or my money back! Stay away!!

Business Self

2/10

Poor

01 Mar 2025

Verified traveler

Overbooked - turned away without a room

What stay?? The hotel was overbooked and they turned us away. I had nowhere to on a Friday night and had to scramble to find other accommodations. This is the last time I use Hotels.com.

Friends_and_family Family

10/10

Exceptional

01 Mar 2025

Liberty

Go Nicole and staff you guys are my heroes

The staff is super amazing especially Nicole Nicole deserves to raise she was truly my savior she went over and beyond to help me I had an online issue and made my state super enjoyable since I never have alone time she helped me fix it so I was able to get away from of the eight people I take care of for the last 2 years I've only had a break and she helped me make it very enjoyable

Self

2/10

Poor

26 Feb 2025

Casey

The worst place I have ever stayed, please don't waste your money, I stayed there the 3rd to the 10th of this February, first off the customer service was absolutely horrible, the fridge in my room was going out and was so loud you couldn't even sleep at night, the carpet was so gross you didn't want to walk on it without shoes on, there was black mold around the bathtub, there were cockroches all over the place, ithe place stunk so bad you couldnt stand it t looked like the place hasn't been cleaned for a long time there was hair all over the shower curtain,I made a complaint on the first day there about the fridge and they said they would have a maintenance guy look at it which never happed, this place should be shut down i attached photos of the place during my stay

Business Self