Name: My Moon Hotel Hanoi
Address: 59 Cua Dong Hoan Kiem Hanoi, HanÓi, 10000, VN

8/10

Excellent

11 Mar 2026

Joseph

Maria at the front is wonderful and was very helpful in everything 5 stars ⭐️ for her

Self

10/10

Exceptional

24 Jan 2024

Christopher

Great boutique hotel in a fantastic location close to the action. Staff were extremely helpful. Hanna was amazing helping us with dinner spots and tours. Take advantage of this service. Morning breakfast was great, and OMG the coffee is fantastic. Had the PHO every morning. So good. Just great value overall….

Leisure

10/10

Exceptional

22 Jan 2024

Victoria

Great hotel and amazing value. Location is great - not in the centre of the old quarter, but a quick walk to the hustle and bustle. It is right by train street, which is nice. The best part about this place are the staff - they are so friendly, accommodating, and helpful. The breakfast was delicious and versatile. Beds, duvet, and pillows were extremely comfortable and we had great sleeps here.

Leisure Family

10/10

Exceptional

14 Jan 2024

William

The most comfortable night's sleep I had in Vietnam. All of the other hotels I stayed at during my vacate had hard beds and flat pillows. My Moon hotel also has a decent breakfast. Very pleased

8/10

Excellent

19 Nov 2023

Pete

It’s a small property with rather outdated decor and facilities but it’s good value and the staff try ever so hard to make your stay pleasant.

Leisure Self

10/10

Exceptional

06 Apr 2023

Wah

All staff are very friendly especially the receptionist lady was very sweet and helpful, hotel is cleaned but fancy, and breakfast is ok.
You get what you paid for.

Leisure Friends

10/10

Exceptional

23 Jan 2023

Angela

The staff at My Moon were all very friendly and had a lot of helpful suggestions of where to go in Hanoi. The location is perfect for walking to restaurants, temples, etc. The rooms are spacious and very clean. The transportation to and from the airport was very convenient.

Business_and_leisure Partner

10/10

Exceptional

14 Dec 2022

Juan

Staff is always willing to help, yhey also support with travelling services

Leisure Self

8/10

Excellent

22 Jul 2019

Verified traveler

Very good location for old qtr 👍 Very helpful staff. Breakfast not brilliant but more than adequate.

Leisure Partner

4/10

Poor

03 Jan 2019

Tu Oanh

You might not get what you booked and paid

The hotel amenities and rooms are clean and well maintain in new condition. It would have been an excellent experience, if they honoured our booking.
We specifically booked and paid extra for 4 family rooms with Queen and Single bed. However, when we checked in, they only give us 2 family rooms and 2 double rooms with extra fold-out bed. They claimed that the booking web-site has over booked the family rooms. It is just an excuse, when our booking was done 4 months in advance.
The fold-out bed was uncomfortable with a thin mattress.

Family

10/10

Exceptional

22 Dec 2018

michael

very nice hotel well located in the old quarter

Very nice hotel well located in the old quarter. Beds were comfortable good wi-fi throughout. Easy to book tours and get info on what to do and where to go.Great breakfast.

Family

6/10

Pleasant

19 Dec 2018

LL

hotel is clean and close to old quarter and night market

8/10

Excellent

17 Dec 2018

Verified traveler

Hotel is comfortable ... but short of pillow... we booked for 3 pax but was only given 2 pillows for the first nite, when we requested, the staff on duty that nite told us there are no more to spare to us... I then had to sleep on a 15\" mini pillow.

They only gave us an extra pillow the next morning after we complained to the manager...(@___@)

The other matter is that the hot water shower was not working well....

Anyway , it was better when we checked in again after returning from Sapa

I have to admit that he staff are very helpful and friendly... especially the porter Mr Cat...

Thus I give a \"smiling face for overall stay\"

10/10

Exceptional

06 Apr 2018

Steven

Fantastically enjoyable stay.

Great Hotel for location and cleanliness. Staff went out of their way to accommodate us and made sure they helped with all our needs. Very friendly and a joy to stay with. Thank you to all at My Moon Hotel. Will see you again.

Family

2/10

Poor

01 Apr 2018

Verified traveler

Poor service and would not recommend

Our accommodations were not booked properly not just once but twice. Because of this, the first night they had to move us to a cheaper hotel which inconvenienced and made our first night in Vietnam an extremely poor experience. Very disorganized, lack of urgency and uncomfortable. Breakfast food was inedible.

Family

8/10

Excellent

17 Mar 2018

Patrice

Hit and miss

Walls are paper thin, could hear conversations in the hallway and the person throwing up in the room next door.
No variety of breakfast options and limited seating. Chinese guests felt they could bully my sister into leaving her table one morning and got cranky when she said no - hotel managememt seemed to want to appease the Chinese guests more then us (westerners).
Ms Lyn very friendly and happy to help out with women issues.
Location brillant.

Family

6/10

Pleasant

19 Feb 2018

Nikki

Conveniently located with somewhat pushy staff

My Moon Hotel is easy to find and great starting point for touring the Old Quarter. The décor is a bit dated and the room was never properly cleaned. I got the sense that they didn't change the sheets regularly. Like some of the older places in the area, the bathroom had pungent odor at times.

10/10

Exceptional

08 Feb 2018

Verified traveler

Friendly and helpful staff
Great location: most of the scenic spots of the city are within walking distance but it is located in a quiet part of the Old Quarter.

Partner

6/10

Pleasant

07 Feb 2018

Ralf

Hanoi for beginners

Hotel is at the “non business end of the old French quarter of central Hanoi so either long walks or taxi rides to most attractions Hotel is clean but clearly decorated/ furnished with Chinese customers as target group reflected by breakfast choices (v poor for Westerners) and general decor Staff speak English reasonably well and are helpful I. E . When the laundry service failed spectacularly they send it for a second run and accepted the charges Also helped with taxi service and local amenities a lot In the downside hot water in first room was tempramental

Partner

10/10

Exceptional

25 Dec 2017

Sasithorn

Very nice hotel

All staffs especially Bob,Henry and Lyn are very friendly and helpful with everything all you need. The location is very good. The breakfast is very nice. Will stay there again.

Partner

10/10

Exceptional

30 Nov 2017

Brianna

Friendliest Staff You'll Ever Meet

Bob, Julia, Henry & Ming were SO nice and helpful. I was sad to leave a hotel with such nice staff. They were the most helpful and friendly people you'll ever meet. Their customer service is impeccable! The hotel was really nice, check in was easy & the breakfast in the morning was good. The beds weren't very comfy unless you like harder beds & the room felt very dated. But the rooms were huge! Very big & spacious for Vietnam. I would much rather stay somewhere with amazing staff than somewhere with a crazy nice room & rude staff. My boyfriend and I overall enjoyed our stay here.

10/10

Exceptional

20 Nov 2017

Dave

Very friendly and helpful staff

I am cycling from China to No Chi Minh City. I stayed at the hotel for two nights. On arrival I discovered that I had left a bag on a train - it contained many important and valuable items. Staff at the hotel were very sympathetic and helpful, the hotel bellboy drove me on a motorbike to the police station to make a report, Miss Linh gave helpful advice helping me to feel a little better. Breakfast food was also excellent.

10/10

Exceptional

16 Nov 2017

Stephen

Definitely recommend this place!

This was a great way to start our Vietnam vacation. The location is fabulous, the staff was incredibly friendly and helpful, and the pool/spa was perfect! Highly recommend it

Partner

10/10

Exceptional

23 Oct 2017

David

Clean room with a view

Within 45 minutes of arrival Mr Charles and I developed a tour plan which accommodated my needs. The hotel was very clean and the staff very helpful. Breakfast was on the simple side yet met the needs. It is on the edge of the old city and does require some walking but offered quiet at night. Would suggest a balcony room to make sure you have an exterior window.

10/10

Exceptional

24 Sep 2017

Barbara

Would go back in a heart beat

Staff was the best

Partner

10/10

Exceptional

24 Jun 2017

Fleuri

FANTASTIC staff made for Wonderful stay & visit !

Great location, near most major downtown history Hanoi sites to visit; yet located on relatively quieter streets, in walking-distance near necessary amenities (right next door to mobile phone store, steps from many restaurants).
The major asset of our stay at My Moon Hotel Hanoi was our superlatively great experience with hotel staff. All of them: from internet concierge, reception desk (all shifts), tour & tickets, bellboys, breakfast on-order kitchen staff were attentive to our needs, extremely helpful and creative to assist us in this stay, for our first visit to Vietnam; staff even took time to escort, show how to safely cross streets in VN.
Lobby: clean, comfortable; welcoming both for check-in & check-out, even welcomed us after we had already checked out & returned to pick up luggage before departure to our next city. The lobby has a full bathroom; they offered to/let me shower after hot, sweaty tour, on night of check-out - Wonderful !
Elevator: works fine, beautifully decorated.
Room: spacious for # of beds (1 queen + 1 single - noticeably more space than in equivalent hotels/rooms in Saigon/HCM city), spotlessly clean. Was furnished & stocked with amenities: small refrigerator, electric hot-water carafe, key-lockable \"safe box\" in the clothes armoire. Beware food/snack amenities: take care, recognize that complimentary water bottles (clearly marked, can also get spares from front desk) are not same as minibar items (charged, including water bottles in refrigerator).

10/10

Exceptional

20 Oct 2023

Fernando

melhor lugar em Hanoi

excelente localização e atendimento maravilhoso da Jenna

Friends_and_family Friends

10/10

Exceptional

05 Oct 2023

nasser

Good choice

Den var perfekt very good nice espically the lady in the in the reception Ms Dung (Jenna) do all things help which I need . Give me when I came an information about Hanoi and a map . She was professional I like her and the hotel very much
If I return to Hanoi I will come back to this hotel again.

Self

6/10

Pleasant

11 Sep 2023

Ian Sai-fung

Most staff seems to not be able to understand basic English like bus/taxi,airport etc. Communicating with them is a big hassle.

Leisure Self

8/10

Excellent

29 Feb 2020

Verified traveler

El personal es muy atento. Las habitaciones comodas, aunque el baño es muy chico.
El desyuno es bueno

Leisure Friends

6/10

Pleasant

24 Nov 2019

Verified traveler

洗面所の排水が悪かった。
シャワーからお湯が出にくかった。

Leisure Self

10/10

Exceptional

10 Jan 2019

Nils

Nice clean and cosy hotel

I stayed with my children and mum for 9 nights at My Moon hotel. With the price you pay you get a lot of value for the money. The hotel is situated within walking distance to the walking streets, the night market and all the other tourist attractions in the Old quarters
The staff was very friendly and helpful with every request.
One of the rooms we booked said it had a sofa that you could convert to an extra bed. This is not true, the sofa is just a sofa. However we asked for an extra bed and we got one so no big deal
The breakfast was good with a variety of good dishes, European as well as Asian

Family

2/10

Poor

28 Nov 2018

Meei-yun

A terminator of my long-term support to Hotels.com!
After highly supporting Hotels.com since 2013, this experience was a termination of my long-term support to Hotels.com. As a gold member, I never experienced any major issues until 16/11/2018 when I checked in My Moon hotel.

As usual, I made sure it would be a window in the room and also made this request when booking on Hotels.com. I understand that hotels might not meet my requests and it was ok as long as they gave me a notice IN ADVANCE, but ignoring the request and gave me a room that didn't meet my request or the description on Hotels.com AFTER I already checked in and Hotels.com already charged me was totally unacceptable! The hotel manager then allocated me in a down-graded hotel when I had no choice the next day.

I called Hotels.com once I had a chance and hoped that this issue would help them to improve their services, shockingly they replied \"hotels do not have to reply requests and they don't have to meet the requests\". If hotels don't need to reply requests that they cannot meet in advance, what's the point that Hotels.com made “special requests” available on booking form??? After on call for 1hr, the staff at Hotels.com raised her voice and started arguing with me because I agreed to change the room, Hotels.com couldn’t do any compensations… This completely enraged me rather than the issues. The replies from Hotels.com were absolutely unprofessional and totally unacceptable!!!

10/10

Exceptional

18 Nov 2018

Verified traveler

Recomendable , aunque algo lejos

Habitación amplia , Bob uno de los recepcionistas organizo una excursión a muy buen precio para halong( recomiendo el barco aclas Legends) sobre todo preocupado para que sea la mejor estancia

Partner

8/10

Excellent

25 Oct 2018

Anna

Trevligt hotell i gamla stans utkant. Hjälpsam och trevlig personal

Partner

10/10

Exceptional

22 Apr 2018

Janusz

Świetne położenie hotelu sprawia, że na piechotę można dojść do najczęściej odwiedzanych przez turystów atrakcji Hanoi. W pobliżu hotelu znajduje się mnóstwo małych restauracji, sklepów przemyslowych i spożywczych. Obsługa hotelu jest na najwyższym poziomie i otacza swoich klientów opieka i pomocą w załatwieniu każdej błahostki. Pokoj bardzo czysty (polecam ten z balkonem), śniadanie znakomite. Pozostały mi mile wspomnienia z pobytu w tym hotelu i drobny upominek, który dostałem na zakończenie pobytu.

Family

8/10

Excellent

01 Apr 2018

Diana

Ljust och fint rum med bekväma sängar. God service, bra läge i utkanten av gamla stan.

Partner

8/10

Excellent

18 Mar 2018

Verified traveler

介於市區和特別景點之間，到哪都走得到的距離！

早餐咖啡是越南咖啡，覺得很道地。整體給人很舒適的感覺！
人員服務親切，幫很多忙：）
只是房間芳香劑的味道稍嫌重了一點...

8/10

Excellent

18 Feb 2018

Dick

Ett prisvärt hotel precis i utkanten av gamla staden. Mycket hjälpsam personal. Mysigt litet frukostrum.

Partner

8/10

Excellent

08 Feb 2018

Verified traveler

Nice hotel in the center

The staff was Very kind, but the hotel was very noicy and the room was humit.
Nice beakfast.

Family

10/10

Exceptional

05 Feb 2018

Silje Helloise

Fint hotell og prima service

Vi var innom Hanoi kun et par dager og hotellet lå perfekt til for å oppleve mest mulig på kort tid. De var veldig behjelpelige med å ordne transport til og fra flyplassen til en rimelig pris. Bob, en relativt ny ansatt, tok oss i mot og viste frem forskjellige ting å se i byen, han fortalte også litt om historien bak stedene. Vi hadde planer om å dra videre til Halong Bay, og Bob viste oss flere alternativer vi kunne velge mellom. Rommet var veldig fint og frokosten var topp, de kunne lage det du ønsket på bestilling. Kan absolutt anbefale My Moon

Family

8/10

Excellent

10 Dec 2017

jose

agreable

Chambre sans fenêtre et un peu petite
Sinon propre et confortable

Partner

8/10

Excellent

24 Nov 2017

Verified traveler

Good Location, walking distance to old town. Very nice and helpful staff; I would specially like to mention Henry. Thank you for a nice stay!

Partner

10/10

Exceptional

18 Nov 2017

Kim

A fantastic stat in Hanoi with perfect service from the hotel. They arranged pick up, streetfoodtour. Halongbay, Trainticket to Hue and hotel booking in Hue incl DMZ tour. High service, nice hotel, good breakgast

Family

10/10

Exceptional

03 Nov 2017

Julia

Hospitalidad e información excelentes

Excelente servicio e información, desayuno de primera. Personal fue muy amable, Mr. Jackson y Henry gracias!!!

Family

8/10

Excellent

26 Oct 2017

SANG HUN

호텔의 위치와 청결함은 대체로 만족하나 식당이 좁고 메뉴도 타호텔의 절반 정도 수준임

Family

10/10

Exceptional

03 Oct 2017

sai

직원들이 정말 친절합니다

밤 12시가 넘어서 체크인을 했음에도 불구하고 직원들이 친절하였고
아침도 괜찮고, 친절하고

근처에 대해 몰라 질문하는것도 성심 성의껏 답변해주어 너무 좋았습니다

10/10

Exceptional

15 Sep 2017

Verified traveler

호텔 내부 깨끗하고 모든 스텝들이 아주 친절합니다~
호텔비에 조식도 포함인데 가격대비 좋아요~~
쌀국수와 오믈렛은 직원에게 별도로 주문하면 만들어 줍니다~ 물론 무료~~
각층마다 창문없는 방이 1개씩 있는데 그 방은 비추합니다~~
호안끼엠, 문묘, 탕롱황성, 동쑤언시장등이 도보 10~15분 이내거리인데 보도가 짐으로 막혀있는 경우가 많아서 위험하지만 종종 차도로 걸어야 한다는~~~

Family

10/10

Exceptional

22 Aug 2017

Francisco

Genial

Estancia estupenda. Personal muy amable. Hotel en excelente estado y bien ubicado.

Family

6/10

Pleasant

16 Aug 2017

YOONJI

아 여기도 다른 호텔로 이동

예약한 방말고 다른 호텔로 데려가는게 베트남스타일인건지
첫번쨰 호텔도 그렇고 여기도 마찬가지..
그래도 여기는 좀 컨디션 비슷한 곳으로 데려가서 괜찮았음.
풀부킹이다 뭐다 하면서 오너가 같은곳이라며 다른곳 데려갈거라면
처음부터 인터넷으로 선결제는 왜하는건지~ 호텔관련해선 베트남 정말 최악최악.

Family