Name: Best Western Red Lion
Address: Milford Street, Salisbury, SP1 2AN, GB

8/10

Excellent

30 Jul 2026

EVELYN

Room was clean , breakfast was very good , but not to much empathy from the staff. Besides is very nice property with excellent location. I recomend it

6/10

Pleasant

13 Jul 2026

Wendy

The room was lovely and spacious, the bathroom was lovely. The room was far too hot and the only fan that worked sounded like a helicopter was landing in the room. Also I think there must have been a nightclub nearby as the noise went on till past 3am. Staff were lovely.

Partner

8/10

Excellent

30 Jun 2026

jane

Very charming hotel, beautiful courtyard. I am very happy I got to experience this 800 year old hotel with such a pretty site especially that I came all the way from San Francisco.
The only common is that we happened to stay during the heatwave, the room is extremely hot, and the room facing the street it is loud with party peorple walking by and talking loud - drunk on a Sat. night.
Otherwise, I love my stay and highly recommended.

Partner

8/10

Excellent

21 Jun 2026

Darren

Staff absolutely fantastic in all areas, specially young girl training, she will be great!! Hotel bit dated, toilet seat loose but honestly no problems, would recommend and use again in the future

Partner

8/10

Excellent

21 Jun 2026

Roy

Breakfast selection good but not very hot. Room 49 has extremely noisy plumbing.

Partner

10/10

Exceptional

14 Jun 2026

Ryan

Highly recommend the red lion for a stay in Salisbury.
Very clean and spacious with very helpful and friendly staff

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Irene

The hotel itself is very comfortable and centrally located. The staff are outstanding and made our stay fantastic. I highly recommend this for a wonderful stay

Partner

8/10

Excellent

01 Jun 2026

David

The council carpark, Brown Street West, near the Red Lion does not charge after 6pm and only between 10am and 4pm on a Sunday. As of May 2026 the all-day Sunday charge was GBP 1.90.

Partner

4/10

Poor

30 May 2026

Jamie

I like staying in a brick oven, that smelled like stinky pickles- with a rude concierge… the courtyard was cute though.

Family

8/10

Excellent

29 May 2026

lorna

Perfect location to town, staff pleasant, we kept throughout.
Good sized rooms.

Partner

2/10

Poor

27 May 2026

William

The hotel is beautiful from the outside but

10/10

Exceptional

16 May 2026

Merette

Beautiful property within walking distance of all the resturaunts and shopping. Staff was super friendly and breakfast was delicious.

Friends

6/10

Pleasant

16 May 2026

Kristina

Room was ok, staff was excellent abut the beds were very uncomfortable and lumpy. Also, it’s very close to a very loud night club so there is music playing until 3am on weekends. It’s an older building so you definitely hear your neighbors.

Cute cafe but they don’t serve dinner anymore.

Friends_and_family Family

8/10

Excellent

08 May 2026

Surinder

Well located hotel within walking distance from Salisbury Cathedral and the city centre.Comfortable room adequate for overnight stay. No parking space available on site so had to park in public car park. Would advise guests to remember to request a space

Self

10/10

Exceptional

07 May 2026

David

The beds were very comfortable. Excellent breakfast. Very friendly staff. Room was clean and very quiet.

Partner

8/10

Excellent

05 May 2026

Rick

I thought it was such an interesting hotel, obviously steeped in history, which is captured well in its decor and design. The look and feel of it is warm and inviting. The flooring on the second floor seems a bit weak, but other than that, everything was fine. The bed was smaller than what we're used to, but comfortable, the bathroom clean and the temperature pleasant with the window cracked. The front desk staff were very helpful when we needed something or had questions about getting around the city and sight-seeing. We only wished we'd been able to grab a fast, affordable continental breakfast - even just a pastry - before we headed out the door. Would like to stay there again someday!

Partner

10/10

Exceptional

02 May 2026

mary

Staff and room were wonderful. We enjoyed our stay there and would go back again.

Family

8/10

Excellent

30 Apr 2026

NATHAN

Cheap and cheerful good location, parking onsite is expensive so I parked in the car park next door.
Nando's opposite was fantastic !

Self

8/10

Excellent

29 Apr 2026

Jennifer

The internet was fine. The hotel was charming, even with its sloping floors. It was a real pleasure for us to stay in such an ancient hotel with such an interesting history. It was also a good price. I would highly recommend it. Thank you and regards, Jennifer

Family

10/10

Exceptional

28 Apr 2026

Steve

Fantastic place to stay!
The front desk staff could not have been more friendly, helpful, and informative. We absolutely adored our stay there, and I can’t wait to return.
Try to get room 17. It’s beautiful, and like traveling back in time to another century. The bathroom was fit for royalty.

Partner

8/10

Excellent

27 Apr 2026

Neelima

Location of the hotel was perfect. Everything was a short walk to the cathedral, shopping, market place and Elizabeth gardens. We parked in the short term car park on Brown street and the hotel provided a parking card for £6 a night which is reasonable. The also provided a fan as it was hot. Missing is a mini fridge. That would have been nice to keep our drinks cold.

Partner

8/10

Excellent

25 Apr 2026

Lynne

Only issue was no blackout curtain so light from courtyard disturbed sleep. However mentioned to staff and they said sorry and would feed back to managers

Self

10/10

Exceptional

20 Apr 2026

Raymond

Had to ask for a room change on arrival as too many steps at various intervals on way to room
E.g bathroom had 2 step drop into the room. Not ideal for elderly couple. Having said rhat one has to remember that it is one of the oldest buildings in the town. This was our second stay there and will be back
.

Partner

10/10

Exceptional

15 Apr 2026

Jeffrey

Great breakfast. Amazing building

Partner

8/10

Excellent

11 Apr 2026

Peter

Breakfast good, bedroom cold with no heating and TV not working (room 93). Apart from that all good.

Friends

8/10

Excellent

09 Apr 2026

Doreen

Room was fine ,

Partner

10/10

Exceptional

17 Mar 2026

Owain

Breakfasts was lovely, definitely a spooky feeling in room 29. Highly recommended

10/10

Exceptional

15 Mar 2026

Scott

Ace

Self

10/10

Exceptional

26 Feb 2026

Joanna

Friendly staff, always welcoming. Just love the uniqueness of the Red Lion. Walking distance to the town centre and parking available if booked early enough.

Self

6/10

Pleasant

23 Feb 2026

Brian

Room was too small.staff were courteous,friendly,and helpful.

Partner

8/10

Excellent

22 Feb 2026

Deb

Clean room well heated

Friends

6/10

Pleasant

18 Feb 2026

Mark

.

10/10

Exceptional

14 Feb 2026

sean

Staff were excellent as was the location room was good value for money will definitely come back

10/10

Exceptional

12 Feb 2026

Kate

Room lovely and spotless. Staff brilliant. Breakfast wonderful and fresh, best fried eggs i have had in a long time.

Leisure

8/10

Excellent

11 Feb 2026

Peter

The hotel was everything I wanted it to be except the shower unit. I am 6 foot 4 inches, my head was touching the shower head. Width wise only about 4 inches room to move!
Disappointed that no evening meal was available but not a problem as the hotel is in the middle of the city.

Leisure Self

8/10

Excellent

04 Feb 2026

Andrew

Very comfortable room
Quiet hotel
Excellent breakfast

10/10

Exceptional

30 Jan 2026

Jemma

The reception chap Aran was incredibly friendly. The room was spotless with all the amenities you would need. First class. Thank you

Leisure Partner

10/10

Exceptional

24 Jan 2026

Andrew

Staff good, room clean and an enjoyable stay.

Self

10/10

Exceptional

11 Jan 2026

David

Excellent all round, polite staff, v clean and good breakfast.

10/10

Exceptional

26 Dec 2025

Harry

Very nice traditional decor, good breakfast selection, great location and good value for money. Few cobwebs and slight issues with the plumbing but this is to be expected of such an old building!

Friends_and_family Family

6/10

Pleasant

24 Dec 2025

John

Our room was disappointing , we go to red lion yearly for Christmas . Side lamp did not work , bathroom tired , room felt univiting as was big but badly decorated with furnishings , tv too small and too far away from bed ,room was right next to a lift , which as noisy , not my best stay

Partner

8/10

Excellent

23 Dec 2025

Sarah

We didnt have breakfast, toom 32 smelt damp. The fan in the bathroom didnt work so this may be a contribution.
Thus is the 3rd time staying with you in 2025.
I must say that the lady that sat in the are chair for which seemed like 5 minutes before getting up to ask if we were checking in could have been more professional.

Partner

10/10

Exceptional

05 Dec 2025

Steven

Excellent stay

Business

10/10

Exceptional

04 Dec 2025

Gary

Large, room, comfortable bedm with a bath (which we like)

Partner

10/10

Exceptional

13 Nov 2025

Sue

Room was lovely, staff were polite, friendly and efficient, bought lunch on arrival which was very tasty and good value for money, looking forward to staying again

Leisure Friends

6/10

Pleasant

09 Nov 2025

Sandra

Nice and friendly staff and breakfast was ok, but the room was so noisy (front of hotel), so neither of us slept much. Shame as the hotel is full of history and a lovely building. Would stay again but next time will ask for a room away from the road.

8/10

Excellent

01 Nov 2025

Catherine

First stay at this hotel, staff are pleasant. The hotel has plenty of character and is kept generally clean. If not a little tired, and the carpets could do with a deep clean. Car park on site is £20 per day, which is gated for security but the spaces are tight, do take care!

Partner

10/10

Exceptional

17 Oct 2025

Norman

The room was clean and spacious, with an excellent bathroom. Overall property appearance was clean, tidy and very attractive. Breakfast was excellent, really good value for the money. Staff were friendly and most helpful. A lovely stay!

Leisure Self

8/10

Excellent

16 Oct 2025

John

Clean room and modern wc but bed very low. An hard matress.

Leisure Self

10/10

Exceptional

12 Oct 2025

dave

Heritage building

Leisure Self

8/10

Excellent

03 Oct 2025

Barry

Always clean and tidy, and comfortable. Breakfast good as well

8/10

Excellent

24 Sep 2025

Chris

Quirky 13th century hotel with many different lounges. Modern rooms but maintaining the original fabric. Nice breakfast

Business Self

10/10

Exceptional

13 Sep 2025

Sian

Na

Leisure Friends

8/10

Excellent

09 Sep 2025

Darran

No hot water in my room evening or no hot shower but was ok in the morning.

Also when booking says parking available but only get a email saying it’s £20 to park on site and no option to cancel the hotel and move to another with parking included and because of this I won’t stay there again

Business

10/10

Exceptional

05 Sep 2025

Christian Michael

Older building, creaky floors. But nice and spacious. Overall good hotel

Leisure Partner

6/10

Pleasant

15 Aug 2025

Margaret

The manager was incompetent

Leisure Partner

2/10

Poor

10 Aug 2025

Graham

The hotel hosts weddings. On the second night of the stay there were drunk wedding guests fighting and arguing in the hotel courtyard until at least 3am!! We did not sleep at all!

Leisure Partner

8/10

Excellent

09 Aug 2025

Michael

Great location, nice big room making for a very comfort stay.

Partner

10/10

Exceptional

04 Aug 2025

Susan

Great Character, friendly helpful staff. Some areas could do with a little TLC.

Leisure Partner

8/10

Excellent

03 Aug 2025

Janette

Friendly staff good food great location

10/10

Exceptional

29 Jul 2025

Jenny

Lovely hotel. Stayed here twice. Would highly recommend.

Leisure Self

2/10

Poor

28 Jul 2025

Hugh

All the staff we met did their best to be helpful.
The £20 car park was not fit for purpose: I had to be guided to park between pillars that were so close that then I could not open all the car doors.
The room was supposed to be wheelchair accessible, but there was a step and a very stiff door into it, and there was no hand rail by the WC.
The choice at breakfast was very limited; the orange juice was very watery; there was an extra charge of £3.50 for hot chocolate on top of the £16.50 charge for breakfast, which had no reduction for those that did not want a cooked breakfast. Our cooked breakfast took so long to arrive that we were refunded the charge for breakfast!
The computer at Reception was very slow.

Leisure Partner

10/10

Exceptional

23 Jul 2025

Jane

Phoned day before to check access to room as I have walking difficulties and use a wheelchair at times, spoke to Aaron was on duty who said the lift was not working, he very kindly moved me to a ground floor room so no stairs which was perfect, and a ramp was put to go to the bathroom
Thank you Aaron for your help

Leisure

8/10

Excellent

23 Jul 2025

Gordon

Town centre hotel

Nice hotel in centre of Salisbury.Public Car Park available next door,free parking 18.00- 08.00.Quirky old hotel with corridor’s everywhere.Hotel room had opening windows but was quite stuffy,with excessive tog duvets for time of year.Breakfast was fine,with choice of continental or cooked.Plenty restaurants within easy walking distance for evening meal.

Partner

6/10

Pleasant

21 Jul 2025

Barbara

Dreadful “car park” can’t use before 3pm check in. £20 to park. Difficult to turn car, reverse onto 2 lane one way busy street.
Old hotel, staff trying hard to provide good service.
Lovely outdoor seating courtyard area. No air con but fans provided.

Leisure Self

8/10

Excellent

13 Jul 2025

Richard

Great little hotel with a lot of character in the centre of Salisbury. Staff are very friendly and helpful. Breakfast caters for all.

Leisure Friends

8/10

Excellent

12 Jul 2025

Samantha

Great stay in a wonderful hotel

Leisure Partner

10/10

Exceptional

11 Jul 2025

Julie

Room was comfortable although the basin taps moved andone of the screws was missing from the hook on the bathroom door so couldnt really hang anything up but all minor issues.Lovely view from the window overlooking the courtyard.Very pleasant stay

Leisure Partner

8/10

Excellent

09 Jul 2025

Jennifer Sue

Was a terrific value

Leisure Self

8/10

Excellent

08 Jul 2025

Jacquelinr

The Building is an old one. However, interesting and clean.The Rooms are dated and furniture needs updating. Bed clean and comfortable the en-suite very good and shower efficient. The Breakfast very good and plenty of variety. The Car Park too small restrictive and dangerous. The Receptionists and Staff very helpful courteous and lovely.

Leisure Self

10/10

Exceptional

01 Jul 2025

Siobhan

Spacious and comfy

Stayed for a wedding and slept really well!

Partner

6/10

Pleasant

30 Jun 2025

Stephen

Don’t judge a book…

They say you shouldn’t judge a book by its cover, and it’s true for this hotel, but not how you would expect. First impressions were good. You approach through a lovely courtyard and into reception, where the greeting was warm and inviting. It was refreshing to be greeted by local people for a change. We were shown most of the way to our room, but from here on in, things went downhill a bit. Our room (84) was stiflingly hot with no air con and the windows were shut. A fan had been provided but due to the heat, it only blew hot air around. There were no net curtains in the window, so although we weren’t overlooked, it felt a bit exposed. The window was filthy. There was no ventilation in the bathroom and the mirrors weren’t heated so after a shower or bath, you had to clean the mirror before use. The bath wasn’t as clean as it should be, there being hair in the drain. During the night we were disturbed by music from the night club across the street, which was a little surprising as it looked empty every time I looked out the window. We had fish and chips in the hotel in the evening which was quite mediocre, but breakfast (buffet) was better. I wouldn’t say I had any complaints, as such but the room certainly needs some TLC.

Partner

10/10

Exceptional

29 Jun 2025

JOHN

Excellent accommodation, very conveniently located. Easy bus to Stonehenge and within walking distance of so many attractions. It’s an old building with many expected quirks. The courtyard is beautiful and relaxing to take a beer.

Leisure Family

4/10

Poor

27 Jun 2025

John

What looks like an amazing hotel on arrival is sadly very (very) tired and past its best. An overwhelming smell of damp pursuits.
Avoid.

Business

6/10

Pleasant

17 Jun 2025

Michael

No AC on the room so hard to sleep well on the hot day

Leisure Family

10/10

Exceptional

05 Jun 2025

Helen

Lovely old building 12th century I believe with plenty of character. very cosy spacious room and very nice bed , recommended for anyone visiting Salisbury as its conveniently close to the city centre

Partner

8/10

Excellent

01 Jun 2025

Taniya

The property was in the heart of Salisbury so it was only a fifteen minutes walk from the Train station and I didn't have much luggage, so not having to walk far helped. The ambience of the hotel was good especially the outside area where you can just sit and enjoy the flowers and the vines. The hotel is near shops and restaurants. The staff were friendly and I got a complimentary upgrade from a single room to a double room. The room had everything I needed and was clean and the breakfast in the morning had a good variety. The only thing that didn't work was thr TV I fancied watching TV on the big screen but couldn't. For a four star hotel this isn't good. I mentioned this to staff at check out. The rooms had enough towels and toiletries for me.

Business_and_leisure Self

10/10

Exceptional

26 May 2025

Martin

All fine. Very lovely room. Friendly owners and staff. Nothing but good to say of everything about our stay.

Leisure

8/10

Excellent

20 May 2025

Verified traveler

Location great, hotel very average for the money

I stayed whilst working in the area. I have to say I've stayed in fair nicer hotels for less money! The room was averagely clean, dust in the bathroom, no where to store wash bag other than the floor. The room was not replenished with tea/coffee one morning and dirty cups remained.

The breakfast was self service, no decent coffee (latte etc was charged as an extra) very basic again for the money.

Having said that, the location was fantastic but I just felt it was quite expensive for what was provided.

Business

10/10

Exceptional

17 May 2025

Susan

Great location

Leisure Partner

10/10

Exceptional

14 May 2025

Jonathan

Very quaint, old with amazing history, excellent service

6/10

Pleasant

04 May 2025

Danny

Room was small no cold water in the bathroom tap plug hole would open up to let water drain away would of liked a mirror on the wall in room had to sit by the wardrobe with door open as mirror was inside the wardrobe

Leisure Partner

6/10

Pleasant

01 May 2025

Anne

Furthest room on third level of building with no elevator. Room itself nice but only a fan to cool it. Radiators had been blasting heat and no turnoff on towel heater. Room was located above the corner of two busy, noisy streets, making it hard to sleep or even watch television. Thankfully there was a fan in the closet to make the room bearable.

Partner

10/10

Exceptional

28 Apr 2025

john

Probably the best in Salisbury

Friendly helpful staff … beautiful building that has its origins in 1300s

Highly recommend

Self

8/10

Excellent

22 Apr 2025

Jayne

The oldest hotel in Europe. Quirky layout and to the charm. Staff were fantastic

Leisure Partner

8/10

Excellent

20 Apr 2025

Martin

Helpfulness of staff - and a room with a bath!

Leisure Friends

8/10

Excellent

06 Apr 2025

Terry

I only stayed one Night, but i must say i had a good Night's sleep. Bed was very comfy, room was spotless, linen was fresh and clean.

Leisure Self

8/10

Excellent

30 Mar 2025

Duncan

February 2025 Stay

I was happy to have received an upgrade to a better room. I did find the hotel to be a bit noisy.

Business

8/10

Excellent

29 Mar 2025

Carissa

The hotel was good but definitely dated and could use an upgrade. But otherwise it was a neat place to stay.

Leisure Self

10/10

Exceptional

24 Mar 2025

Jenny

The Red Lion was in a fabulous location, right in the centre of town. The bed was comfy, The staff helpful. I will be staying again in a couple of months time. Thank you

Leisure Self

6/10

Pleasant

20 Mar 2025

Lori

The entry courtyard is adorable as well as the intricate carvings and woodwork in the front lounge area. The hotel is clearly very old and has been added to through the years...making the layout quite maze-like. It was an interesting place to stay in Salisbury, and I think you have to check it out at least once. But, now that I have, I would probably look somewhere else if I'm through Salisbury again. Breakfast was quite expensive for just ok food.

Leisure Friends

10/10

Exceptional

27 Feb 2025

Andrew

An old coaching inn well sited in Salisbury very close to the city centre and close to Cathedral and other historical sites. The hotel is very comfortable with well equipped rooms.

Leisure Self

10/10

Exceptional

21 Feb 2025

Marc

Pleasant stay

Very comfortable. Single room but the bed was virtually a double in size. Very enjoyable stay. Buffet breakfast was fine.

Self

8/10

Excellent

20 Feb 2025

David

Beautiful location, friendly staff and general pleasant atmosphere

Business Self

8/10

Excellent

05 Feb 2025

David

Pleasant stay

Very old listed building in historic salisbury.. room was comfortsble and cosy. Breakfast was excellent.

Staff were really helpful

Partner

8/10

Excellent

02 Feb 2025

Robert

Lovely place to visit

Leisure Partner

10/10

Exceptional

02 Feb 2025

Samantha

Great location, right in the town centre.
Good sized room and the bed was comfortable.
Pleasant and helpful staff.
Breakfast was good and good portion size.
My only critique would be there is no mirror at the vanity desk and the one in the bathroom was not in the light.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Patricia

Very nice stay, helpful staff, comfortable room

Partner

10/10

Exceptional

27 Jan 2025

stuart

Great historical place

2/10

Poor

30 Dec 2024

stuart

Dirty and the team not helpfull. Lovely building and great location. Not work complaining when you are there as the team dont care. Stayed here twice and the same problems .