Name: Mercure Salisbury White Hart Hotel & Apartments
Address: 1 St John Street, Salisbury, SP1 2SD, GB

6/10

Pleasant

18 Jul 2026

Wajahat

It was a nice stay. Centrally located. Nice room and clean. Staff seem little overwhelmed. But friendly. No phone in the rooms so need to keep going back and forth to reception which was annoying especially when in a rush. I wish the air con was explained better as I could not work it out! Other than these pointers I would recommend.

Self

8/10

Excellent

05 Jul 2026

Shelley

Amazingly friendly and helpful staff. Lovely relaxed atmosphere. Clean and goid sized room. Loved the courtyard where you can sit at tables amongst the pretty flowers.

Self

10/10

Exceptional

03 Jul 2026

barry

Great location.
Upgraded room was well worthwhile.
Only issue was parking as not dedicated to the hotel, but pay and display. Got a good space eventually.

Partner

10/10

Exceptional

03 Jul 2026

Ines

Very good experience and the staff was lovely

4/10

Poor

03 Jul 2026

Sarah

No phone Iron or Ironing board in room, when I went down to ask for one at reception I was kept waiting for 15 minutes while the one receptionist tried to find a payment on the system and completely ignored me. The other guest had to tell her to help me in the end! The shower was a trickle at best, air con was impossible to work, very tired in the reception, hallway areas although rooms had been upgraded - bed was the most uncomfortable I've slept on in my two years of travel in this current role. When I was asked if my stay was ok I shared a little about the iron situation and was shut down immediately telling me there isn't an iron in our rooms - is that helpful? No, just further stress that I'm not seen as a guest, just a transaction. Won't be returning next time I'm in Salisbury

Business

4/10

Poor

26 Jun 2026

Anthony

For the price this was pretty shocking when you compare it to say Premier Inn that would be cheaper and so much better. Room was decent size, but very dated; carpet was badly worn. At least it was cool considering how hot it was this week. Staff were clearly struggling in the heat but were not particularly helpful if I'm being honest. Asked me to download an app as I wanted a way to order food in my room but did it work properly - obviously not. Of course it is a decent location for Salisbury as is literally in the centre, but it really needs a huge make over, but guessing it hasn't got the money. Would not recommend in the slightest.

Self

10/10

Exceptional

22 Jun 2026

Brenda

Staff very friendly and helpful

Friends

10/10

Exceptional

22 Jun 2026

James

Had a great stay, I had limited mobility so the reception staff ensured I had a walk in shower. Breakfast great. Highly recommended.

Self

10/10

Exceptional

15 Jun 2026

Carol

Beautiful, clean room. Staff were very friendly and welcoming. Great location in the city. We definitely will come again.

Family

4/10

Poor

13 Jun 2026

Neal

Noisy extractor fan and floor boards

Partner

10/10

Exceptional

07 Jun 2026

William

Staff were friendly and helpful, accommodation was clean, room was lovely. Parking is ample although there is a charge per day that isn’t clear on their website although I expect it is relative to the excellent central location. We would definitely stay here again.

Partner

6/10

Pleasant

06 Jun 2026

Gary

Hotel is well located and has a car park but it is first come first served.
Hotel is obviously old but the rooms are a bit dated especially the shower.
Rooms have aircon but only 2 plug sockets.
I wouldnt be in a rush to stay there again.

Business

8/10

Excellent

03 Jun 2026

Brian

Position

Partner

10/10

Exceptional

31 May 2026

Michelle

An old building, with a modern room and bathroom. Clean and tidy throughout. Perfect location for visiting the city. Very reasonable on-site parking too (£7.50/24hrs).

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Diana

Well appointed room, very clean and in good repair.
Staff were friendly and helpful.

Family

10/10

Exceptional

26 May 2026

Carolyn

This hotel was adorable, and very comfortable. The staff was friendly and helpful, and the breakfast was delicious. I would completely recommend this place for others, and would love to stay here again.

Self

10/10

Exceptional

21 May 2026

Sandy

Staff were excellent and parking behind hotel was very convienient. The location was perfect for visiting the Cathedral. Loved our visit here and would definitely stay again.

Partner

8/10

Excellent

20 May 2026

Janice

The hotel is situated within very easy walking distance to the cathedral literally five minutes and the same into the town centre. It has a good sized car park at the rear with £7.50 overnight stay (24hrs)
The exterior building is sadly falling into disrepair which is such a shame because it has a lovely frontage but all the cladding is cracking and the woodwork around all windows is in a dreadful state - the bedroom I was in overlooked a roof area which was not a pretty sight at all and looking out mine and all window frames were rotten through - dreadful!
It needs a complete exterior refurb with new windows and frames as they really are so bad - crumbling away
I’m amazed they don’t have bad damp issues

Inside the hotel is decorated to a nice standard - it was comfortable - breakfast was a good choice
I was only there overnight in a standard room but it was comfortable and clean

Reception staff all very nice and helpful

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Chris

White hart hotel was in a great location , friendly staff , good breakfast would stay again

Self

8/10

Excellent

14 May 2026

Susan

The main reason for choosing this hotel is the location, which is perfect, it even has good sized parking area. You will be charged a £100 fine if you overstay your selected time, even for a short period, so keep this in mind when paying for your parking in reception.
Its an old property so expect the problems that come with that. But the bed was comfortable, the breakfast was excellent, the staff were wonderful and so helpful. I would stay again.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Gerry

Nice room good WiFi and breakfast. Great location

Partner

10/10

Exceptional

07 May 2026

Juliana

Lovely refurbished double room in a quiet corner of the hotel.
Convenient parking place £7.50 a day

Business

4/10

Poor

05 May 2026

Jean

The room was extremely noisy. All night either air conditioning units or cooling systems were running. I had approx 3 hours sleep

Self

8/10

Excellent

05 May 2026

Raija

Lovely hotel and lovely staff.
Great situation, very close to the center.
Pet friendly, too.

Pet

10/10

Exceptional

02 May 2026

Kevin

Room was clean, staff helpful. Enjoyed having air conditioning. Parking was easy. Location was great - we were able to walk all around the city centre easily and leave the car at the hotel

Partner

8/10

Excellent

01 May 2026

Paul

A great location for all of Salisbury. Everything was within walking distance. The cathedral was 2 minutes away. Parking was easy and had a £7.50 cost per day. The hotel itself was quaint beds were comfortable and the room was cleaned daily. Decor is a bit dated and looking shabby in a few areas but overall impressions were very positive.

Partner

10/10

Exceptional

28 Apr 2026

Bernard

We had an apartment. The apartment block as a whole seemed freshly decorated, as was our room; which was also equipped to a high standard. The main hotel was well presented. All staff were very welcoming and helpful. Excellent breakfasts. Hotel is really well situated for the centre of Salisbury.
Bit of confusion regarding the car park as there is a public car park on Brown Street, which is separate from the hotel car park.
We were on the top floor, which had no proper wardrobe, probably due to the sloping ceiling, just a short hanging rail. The apartments on the lower floors more likely to have a wardrobe. We had specifically requested a high floor and it was certainly adequate for our 2 night stay.

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Elizabeth

There was no lift and although staff helped me with my case,I still had to climb up and down to the 2nd floor. I had asked for a lower room because I have severe heart failure, despite having booked in January, there were many people, far fitter than me on the 1st floor.
My room was clean but the curtain was not hanging properly. Many of the carpets need a clean, so did the big window on the stairs which was filthy with cobwebs,
The garden needed tidying up, there were cigarette butts everywhere.
The parking was perfect.
Most of the staff were very helpful.

Self

10/10

Exceptional

24 Apr 2026

Judy

Absolutely nothing to complain about.The staff at Reception and at the Bar and waiting on at Dinner were exceptional. Cheers and thanks from all of us at The El Adem Radio Service (TEARS)

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

Paul

Excellent breakfast.

10/10

Exceptional

18 Apr 2026

Gavin

Really nice hotel. Perfect position for exploring the city.

10/10

Exceptional

16 Apr 2026

Claire

Friendly and helpful staff, lovely grounds. Rooms clean.

10/10

Exceptional

10 Apr 2026

Peter

Brilliant porridge for breakfast!
Pleasant and helpful staff
Well equipped room
City centre parking

Partner

6/10

Pleasant

09 Apr 2026

Claire

Great location and very friendly and helpful staff.
Parking was a bit of an issue as we arrived later in the afternoon. Hotel was pleasant for a one night stay but small room and a large stain on the carpet greeted us as we opened the door to enter.
Had all the amenities necessary.

Partner

10/10

Exceptional

07 Apr 2026

Leigh

Receptionist on arrival was very friendly & helpful. The room was just what was needed, clean with a large comfortable bed. Bathroom had a large walk in shower. Hotel was very quiet at night & we slept well. We didn’t use the bar or restaurant so can’t comment. Excellent location & the car parking was very useful.
A pleasant stay & would return.

Partner

6/10

Pleasant

06 Apr 2026

David Roger

We booked a twin room as it was myself and my father and expected twin beds. Twin beds were not available, but the staff upgraded to a small apartment with a convertible sofa which was located in an annexe. Great thst they could do this, but it did cost an extra £120 on top of the £170 already paid. Expedia shoul have been explicit about what a twin room is. Because what they probided was a double room.

8/10

Excellent

05 Apr 2026

John

Room was very clean bathroom good do with tlc but was with another couple and sounds like there room has had a makeover

Friends_and_family Friends

10/10

Exceptional

27 Mar 2026

Mary

The staff were above and beyond helpful. Kind and very welcoming. The breakfast was really good. I would go back.

Partner

8/10

Excellent

26 Mar 2026

Lesley

Lovely spacious apartment, immaculately clean with everything you could need for cooking in. Very comfortable bed and beautiful smelling toiletries. The only thing it lacked was a lamp in the living area (as the lighting was extremely bright) and coffee cups that fitted the coffee machine. Overall a great place to stay and friendly, helpful staff.

Partner

8/10

Excellent

22 Mar 2026

Cory

Love staff amazing to be around really close to everything you need

Self

10/10

Exceptional

15 Mar 2026

Carol

Excellent family apartment. Brilliant location.

Partner

6/10

Pleasant

12 Mar 2026

Declan

I had the cheesy chips nice

Friends_and_family Friends

8/10

Excellent

10 Mar 2026

Colin

Very good value, clean and well run.

10/10

Exceptional

09 Mar 2026

Mariana

I had kids with me so ending up cooking as local M&S is a 5 min walk. Maybe just a small one required and then utensil wise would be perfect.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Sam

Cosy room and very friendly staff - perfect location for exploring Salisbury!

Partner

8/10

Excellent

24 Feb 2026

Mary

The receptionist (with Trevor her dog) was just so amazingly charming and helpful. She made the stay.

The breakfasts had plenty of variety and nice staff.

I found the decor of my room gloomy. Drab, heavy colours.

Friends

10/10

Exceptional

24 Feb 2026

Nikki

Excellent location for the Cathedral. Room was clean and comfortable and the bathroom was generous size. Lovely walk-in shower, pity water pressure wasn't a little higher but was adequate and hot.
Breakfast was good, plenty of options including cooked, meats and cheeses, fruit and pastries.
The staff were really friendly and helpful and a particular shout out for Trevor!

Self

10/10

Exceptional

22 Feb 2026

Rebekka

Everything was absolutely fabulous, the room was immaculate, the staff were friendly and helpful, and unfortunately we were not able to try the breakfest on this occasion but other guests did tell us it was delicious! Will definitely book here again in the future!

Friends_and_family Friends

10/10

Exceptional

18 Feb 2026

Stephen

This is a great little hotel. Staff are very personable and very willing to help ensure we had a great stay. The restaurant dining was pleasant and resonably priced.
If you're looking for a place in Salisbury I recommend this one.

Partner

10/10

Exceptional

15 Feb 2026

Wayne

All of the staff we met were very friendly, always smiling and very helpful. The room was lovely and clean and the shower was just the right pressure for being upstairs. We had breakfast and an evening meal and both were unbelievable. I would definitely recommend this hotel to people and will return again

Leisure Partner

8/10

Excellent

13 Feb 2026

pauline

This is an older hotel. The room was adequate for the length of stay we used it for. It would benefit from a privacy curtain for the window. The TV was huge but we quite liked that. The usual tea coffee kettle. Nice touch with a packet of biscuits, would have like a packet each. Bathroom had a bath and shower in the bath. All very clean. The room was self controlled on temperature which was lively as it had been raining and we were soaked so nice to have a warm room. Central location few minutes walk from all the attractions. We would definitely book again.

Leisure

8/10

Excellent

08 Feb 2026

Michael

Staff polite. Good size room.

8/10

Excellent

03 Feb 2026

Gary

Clean updated room, friendly front of house, lamp that was not working was repaired. All good

8/10

Excellent

31 Jan 2026

Raine

First room heating and tv not working so moved to another room a few hours later. Clean and had bath plus shower.

Self

8/10

Excellent

16 Jan 2026

Angela

Clean room, courteous staff, comfortable stay.

Partner

10/10

Exceptional

15 Jan 2026

Alan

Breakfast freshly cooked

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Julian

Everything was lovely at the breakfast room. The bar was a bit busy on Friday night due to a wedding reception, but it was okay. Loved the hotel and the friendly staff.

Partner

6/10

Pleasant

01 Jan 2026

Colin

Lovely apartment, friendly staff and a lovely Christmas dinner, but the rooms were freezing and despite asking staff the issue wasn't sorted, a shame as otherwise it would have been perfect get away.

8/10

Excellent

31 Dec 2025

valerie

Good location
No food available pm but a very good recommendation to the pub close by

Leisure

6/10

Pleasant

10 Dec 2025

Mark

Room was tired, needing a refit. Carpet warm, seal around the bath stained.
Breakfast was OK, lots of choice but a little over cooked and eggs radting of vinegar.
Staff were great, with lots of experience and working hard

Leisure Friends

10/10

Exceptional

07 Dec 2025

Michael

Finding reception from the carpark was a challenge. The accommodation was first class. Breakfast was supurb, great choices. Fruit compote fantastic

Leisure Family

10/10

Exceptional

07 Dec 2025

victoria

Lovely hotel room and hotel in general. Very clean. Nice breajfast with good choices and friendly helpful staff.

Leisure Partner

8/10

Excellent

24 Nov 2025

Siobhan

Got upgraded to a bigger room and the staff were very helpful and friendly

Partner

10/10

Exceptional

09 Nov 2025

Andrew

All good

Partner

6/10

Pleasant

07 Nov 2025

Peter

Room was huge and bathroom big.
The pillows were not brilliant however not end of world. Bathroom hose pipe was dirty but again not end of the world.
Over all a cosy - friendly hotel with a comfy atmosphere - great staff and great breakfast choices.

Friends_and_family Friends

10/10

Exceptional

06 Nov 2025

Loraine

Friendly staff, room clean and big, bed comfy

10/10

Exceptional

02 Nov 2025

Sarah

The staff were very friendly and the room was clean and spacious. It was a comfortable stay.

Friends_and_family Friends

10/10

Exceptional

28 Oct 2025

Laura

The staff were absolutely charming and were what make this hotel a place we will definitely return to. The room was well equipped, the bathroom clean, the breakfast ample and the location excellent but the staff were what made the stay special - always friendly, happy to help and ready with a smile.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Jane

The staff in the hotel were all very friendly and helpful. The hotel is a little tired and some of the facilities require updating. The shower in our room was cold, despite there being hot water at the sink.
The location of the hotel is good with everything being within walking distance.

Leisure Partner

10/10

Exceptional

21 Oct 2025

David

Clean room / staff friendly and helpful/ breakfast choice good

Self

10/10

Exceptional

20 Oct 2025

Bruce

We chose to come back to Salisbury for our Emerald Wedding Anniversary. We had not stayed at the White Hart before and were were delighted with all the amenities comfort and friendly staff. As it was so central we left our car in the car park and walked to all the places we wanted to go.

Partner

8/10

Excellent

16 Oct 2025

Johan

\"They're not PILLOWS!\"

A lovely room for my needs. Comfortable bed. Hot shower....great air con.

The eternal downer is...hotel pillows! Reliably rubbish.

Self

8/10

Excellent

11 Oct 2025

Patricia

Lovely hotel and we had a really nice room. Very impressed. However breakfast wasnt great. Not very hot. But it was quite busy so that probably was a factor. Staff very friendly and helpful. Would definitely recommend this hotel.

Partner

6/10

Pleasant

09 Oct 2025

Marius

Good location . Close to the cathedral. Building is bit antique and would certaintly use some love and care. Rooms are also pretty crammed. Bed was comfortable. Pillows not. Shower was not very powerful and the rain head was as mild as the actual rain in terms of power. Breakfast was OK but lacked any flavor, so bit disappointing for the price. Window did not close properly in my room as the latch to close it was completely broken. Overall, an OK stay but certainly not a 4* one. Checkin was also very strict given the amount of free rooms apparently were available…

Business

10/10

Exceptional

09 Oct 2025

Ian

We thoroughly enjoyed our two night stay here as the room was comfortable. Breakfast was excellent and the meal we had in the restaurant wasn’t bad at all! Staff were welcoming, friendly and pleasant throughout. This was a gem of a place!

Leisure Partner

10/10

Exceptional

05 Oct 2025

Michael

lovely room, very clean, very comfortable bed, friendly staff, very enjoyable stay,

Partner

10/10

Exceptional

02 Oct 2025

Sam

Lovely hotel in the centre of Salisbury. Rooms are modern and roomy.

Partner

10/10

Exceptional

02 Oct 2025

Stacy

It's a really neat old building, and everything felt modern enough for the room. Be cautious in some of the hallways -- the floor is a bit uneven. The location was perfect for exploring the area. I wish we had a second night there!

Business_and_leisure Partner

10/10

Exceptional

29 Sep 2025

Neil

Arrived late Friday night to find we have been upgraded to an apartment accessed from the car park.
Apartments are very nice with a cooker, fridge, dishwasher, microwave and coffee maker. The kitchen and bathroom welcome packs had everything needed for your first night if you have forgotten anything. I'm not sure if it was supposed to be there, but a welcome bag of ice in the freezer!
Walk-in shower was a bonus equipped with separate Shampoo, conditioner and body wash.
The bed was a nice size double and each room had separate air conditioning controls.
Breakfast under the auspices of June was excellent, all credit to the Chef. Sunday seemed to be manic as a wedding party had stayed. June and her young helper worked their socks off as everything seemed to run out at the same time. Yet the kitchen produced even better food (to my liking) that day.
Because of the central location in the city there was no need to move the car at all with everything in a short walking distance.
See Cathedral and Giggling Squid reviews on trip advisor

Now car parking is extra on first come basis and is open to the public. we paid £330 for 2 nights, 2 breakfasts and car parking, that seems to be the price for 1 night in the apartment.
For the quality of the hotel, maybe a better quality of toilet paper, and Apartment 2 door slams hard. Sure we may have upset the neighbours. So if that's all I can bring up, you can trust us to return.

Partner

10/10

Exceptional

28 Sep 2025

Francesca

Extremely accommodating and welcoming

The room was basic but absolutely fine, clean and great blackout curtains!
The staff (Sharon and Alex) were so incredibly helpful and really friendly.
The hotel is a little dated feeling and lounge furniture would do with replacing! We didn't have breakfast but others in our party said it was very good and we also checked about gluten free breakfast options as my partner has coeliac and there were many and they were knowledgeable and accommodating.
Fantastic location!

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Paul

Very helpful staff

6/10

Pleasant

27 Sep 2025

Bryan

Staff very helpful and attentive throughout.

Partner

10/10

Exceptional

25 Sep 2025

Martha

All staff were kind and responsive, but there weren't enough of them! The restaurant was unable to serve food when a concurrent banquet was scheduled (announced to me after I had ordered my wine) until an hour later. Breakfast staff unable to keep up with stocking the coffee machine and clearing the tables. Not the fault of the staff, but the management.

The food at restaurant, when I got it, was truly delicious. Quite exceptional. And the front desk staff went out of their way to help with bags and taxi reservations.

I stayed in an apartment which was spacious and pretty much new. No complaints about facilities. I cannot think of a better location, maybe 50 meters from entrance to Cathedral Close.

10/10

Exceptional

21 Sep 2025

Jane

Lovely hotel, great location, friendly staff

Leisure Partner

10/10

Exceptional

18 Sep 2025

patrick

We had wedding to attend in the cathedral and this hotel is very convenient for the venue

Leisure Partner

10/10

Exceptional

17 Sep 2025

Elaine

Central location central and comfortable

Clean comfy room everything you need. Downside no lift to second floor. Great location right in town hotel with parking

Business

8/10

Excellent

14 Sep 2025

Dorrie

Good location and comfortable room. No lift. Dining options and bar were poor

Leisure Partner

6/10

Pleasant

13 Sep 2025

Heather

Couldnt open window so hot at night. Bathroom tired and no light over mirror. Breakfast had a good choice but not hot enough

Self

10/10

Exceptional

05 Sep 2025

Heather

My husband and I had a lovely weekend supporting Chingford Parish Choir at the Cathedral. The Hotel is really close to the Cathedral and as I use a Rollator to help me walk it was ideal. The room was well equipped and comfortable and the staff were all very helpful, especially Jack on Reception. We enjoyed our breakfast each morning and had a nice meal Saturday evening. There is a good disabled toilet on the ground floor but no lift to the bedrooms which would be helpful. I managed but not everyone would be able to. Salisbury is a delightful town and really worth visiting and the Cathedral is absolutely beautiful.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Michael

Polite & friendly service.

Partner

10/10

Exceptional

29 Aug 2025

Colin

Only arrived late last night Cannot comment yet on anything else , staff lovely, a few issues with maintenance of the room and cleanliness was not great

Leisure Partner

10/10

Exceptional

20 Aug 2025

Robbie

I had a very lovely stay here, Jack and Alex W on the front desk where very helpful as well. The bar staff were fabulous as well, especially Maddie, who was very friendly. June in the breakfast room in the morning was very kind and polite as well. I stayed in one of the apartments across the car park which was very modern and had an area where you can cook. (Although I couldn’t see and frying or saucepans, I didn’t need to use any) but there was also a Nespresso coffee machine as well. There was also comfortable Air Conditioning/Heating which was controllable. There were also free bathroom amenities too. Would recommend to stay here.

Leisure Self

4/10

Poor

16 Aug 2025

Sharon

Hotel is a nice location but rooms are in desperate need of a refurb, bathroom in particular

10/10

Exceptional

12 Aug 2025

John

Did what we expected, comfortable and convenient, just what we expected!

Leisure Partner

10/10

Exceptional

11 Aug 2025

Timothy

Wonderful hotel. Big rooms well kept. Staff incredibly friendly. Will 100 percent be returning

Leisure Friends

4/10

Poor

10 Aug 2025

Simon

Tasty breakfast. Friendly staff.

Our room was very (and I mean very) noisy. Banging doors, conversations in the corridor and squeaking floorboards meant that we did not have a relaxing stay and we were woken up the night due to the noise. The room was dated and in need of a lot of work. Large patches of the carpet were moth eaten, the bathroom mirror was rusting, one of the bathroom blinds didn't work and had gone yellow/brown, and the view from the window was a large pipe with paint peeling off it.

Leisure Partner

4/10

Poor

10 Aug 2025

Olivia

Staff nice, room dreadful - tiny bed, very uncomfortable and pushed up against the wall for 2 people

10/10

Exceptional

05 Aug 2025

Hannah

Great hotel, fab location

Fantastic staff, with nice spacious rooms and good food! Very close to all things in Salisbury espe ially the cathedral.

Partner

10/10

Exceptional

04 Aug 2025

Sharon

Hotel was clean, staff friendly & no issues.

Partner

10/10

Exceptional

04 Aug 2025

Demeter

Excellent breakfast, professional and friendly staff, very clean and comfortable. I did find the high, 4 poster beds a bit awkward to climb in and out of, but if you don’t have old bones and rickety knees, that isn’t an issue! I loved that we had comfortable chairs and ottomans and a desk in the room.

Leisure Family