The Horse & Jockey

8/10

Excellent

03 Jun 2026

Clementine

The Royal Horseguards is a lovely hotel, however I feel my stay would have been better if I had a room with a view, consider I booked a deluxe family room. Also the breakfast buffet lacked a varied breakfast offering, particularly with regard to child-friendly options.”. Overall, the staff were quite responsive and friendly, which was very good.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Jasmin

Outstanding Hospitality!

As soon as we arrived at the Royal Horseguards Hotel we were warmly greeted by the doorman Mr. Pervez. Mr. Pervez along with the desk staff treated us like royalty.

The hotel lobby is stunning. The room was comfortable. I don't recommend the rooms with views of Thames during the spring/summer months because the foliage obscured the view. The Breakfast Buffet offerings were diverse and yummy.

The hotel location is ideal! We spent the day walking to all of the great sights and then took a quick taxi ride to a fabulous jazz club in SoHo (Ronnie Scott's). Please note--It is possible to walk to SoHo and several other neighborhoods from this delightful hotel.

We would definitely visit this lovely hotel again.

Partner

10/10

Exceptional

02 Jun 2026

Lauren

Great location. Helpful staff. Bathroom isn’t good for older people.

Family

6/10

Pleasant

02 Jun 2026

Ian

On the plus side, the bed was extremely comfortable, the breakfasts were excellent and the breakfast room was lovely. The location of the hotel was first class.

On the negative side, despite checkin being at 3.00 pm, our room was not ready when we arrived at 4.00 pm and we had to sit in the lounge area until 4.30 before receiving our keys.

After heading out, I received a WhatsApp message from the hotel about “my complaint yesterday” about the leaky air conditioning and an offer of a change of room. That complaint had obviously been made by the previous occupant of the room. I had noticed a very small amount of water on the floor but thought nothing of it. On receiving the message, I queried why I had been allocated a room which had been the subject of that complaint.

The very minor leak continued over the next two days but it was not bad enough to warrant repacking my things and moving.

8/10

Excellent

30 May 2026

Craig

Good location. Did everything we needed it to.

8/10

Excellent

29 May 2026

Margaret

Location Good

Friends

10/10

Exceptional

29 May 2026

Bryan

Great location, friendly staff, comfortable beds, and A/C - which was VERY welcome during the London heat wave we had been experiencing.

Family_with_children

10/10

Exceptional

27 May 2026

Ashley

Lovely hotel, nice staff and excellent location.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Rachel

Excellent stay. Very comfortable beds and helpful staff

Family

10/10

Exceptional

26 May 2026

Catherine

This is our first time to stay at The Royal Horseguards Hotel in London. Fabulous is the word that describes everything about this hotel. The location is superb, amenities made our stay extremely comfortable, and the staff saw to every detail.

Perez was the perfect first impression for this hotel. The minute we arrived, we were treated like royalty. Everyone at the front desk and concierge were so accommodating. We received a behind the scenes history tour of this hotel. Javier showed us all the details of this historic hotel.

The items in our hotel refrigerator were complimentary and restocked every day. Our room was cleaned and bed made every day. There were heated floors in the bathroom, along with a heated towel rack.

We were walking distance to so many landmarks. The only location where we needed a cab or tube was the Tower of London and Tower Bridge.

I will say that the garden rooms are beautiful. You really do not need a view of the London Eye. We did have dinner here one night, and it was delicious. We also had afternoon tea and it was wonderful. Our future trips to London will always include this hotel. We have been spoiled and cannot stay anywhere else!!

Family

8/10

Excellent

25 May 2026

Denise

Our room was great, the hotel is beautiful, and in a great location.

However, we had an issue with the bathroom. It stank! We had to keep the door closed so it wouldn't stink up the entire room. I contacted customer service at the text number they sent, and they gave me an email address to send my concern to. I never got a response, and no one ever fixed the issue. A housekeeper was in the room each day, and obviously, they did not alert maintenance either.

We had dinner the first night at teh restaurant and had terrible service. The server forgot our appetizers, two bowls of soup. Then, when dinner arrived, and I mentioned she forgot the soup, she returned with one and no spoon.

Family

2/10

Poor

25 May 2026

Janet

My husband and I stayed here twice. The first time on the 3rd floor and all was fine.. great view of the Thames and London Eye.
The second time we were on 8th floor and it was truly awful. We unpacked and went out to meet friends for the evening. We noticed a bad smell but couldn’t figure out why. On our return we went to the bar for a nightcap.
We then decided time for bed. The elevators were broken. We had to walk up 8 floors …my 72 year old husband struggled. We met another couple en route who were really frustrated and asking for help. No help to be found!
The hallways we walked around trying to find our room were informative of that smell from earlier! The ceilings were leaking from roof with rain water and the carpets were sodden. Staff had put large buckets underneath but clearly not enough. The smell was disgusting of dampness and just nasty.
Then our room….the heating would not stay on. There seemed to be an issue with thermostat and underfloor bathroom heater too. It was FREEZING. We had our coats over the cover on the bed to try to keep warm. Needless to say showering in freezing cold did not happen.Yes, we could have requested another room…but walking up and down stairs again was simply too challenging for my husband.The next day we left and went to a fabulous hotel in Leicester Square! The difference was truly amazing.
We did try to talk to staff about our stay and were told .”it’s an old hotel”. “The elevators often break down”

Partner

8/10

Excellent

25 May 2026

Deirdre

Third stay at this hotel, I was sorry this was not recognised by the rather abrupt check in person. Our room was very small and noisy as directly over the terrace.
However, the breakfast was wonderful and the staff in the breakfast room very very lovely too … the jury’s out on whether we will stay again.

Partner

8/10

Excellent

24 May 2026

Melissa

Lovely stay and location.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Kevin

We've always preferred staying in Westminster when we visit London but had never stayed at the Royal Horse Guards before. We found it almost by chance on this trip and are very happy that we did; it will be our first choice on future trips to London.
The hotel is ideally situated just a short walk from Trafalgar Square and right along the Thames and yet is on a quiet side street away from the noise and crowds.
The building is over one hundred years old and just exudes character and uniqueness while at the same time being impeccably maintained and very comfortable. The rooms are very comfortable and also have a lot of character. The restaurants on site are reasonably priced (for London) with excellent staff and service.
The entire staff was very good, friendly and professional and always there to help with anything we needed.
In Westminster you can't do better for location and service than this hotel. We can't wait to go back.

Partner

10/10

Exceptional

23 May 2026

James

Beautiful hotel and room, felt very luxurious and a real treat to stay in. Location is close to Embankment tube station, but the road itself is quiet. Room was spotlessly clean with a big comfy bed

Partner

10/10

Exceptional

23 May 2026

Leader

Nice room, Good breakfast and welcoming staff.

Partner

8/10

Excellent

22 May 2026

Margaret

I liked the garden and being close to the river , but as I was in a wheel chair it was difficult to access the terrace and garden from the hotel restaurant.
There was no view from the window in fact couldn't see out or open probably for security reasons.
On the whole our stay was enjoyable the staff very helpful and kind .
The building very interesting and full of character.
Yours Sincerely,
Margaret Collins.

Family

10/10

Exceptional

22 May 2026

Nancy

Staff very helpful especially Pevez in concierge the green parlour was enjoyable. Room very large and nice

Friends_and_family Family

10/10

Exceptional

21 May 2026

Lisa

Wonderful location and hotel. Would highly recommend.

Self

10/10

Exceptional

21 May 2026

raymond

location is great for walking and seeing all the tourist sites. The staff was outstanding!

Partner

10/10

Exceptional

20 May 2026

chris

great breakfast.clean room. very comfy beds and quiet location-easy access to trains and facilities

Partner

10/10

Exceptional

19 May 2026

Virginia

Loved - loved- loved this hotel! The room was great & the location was fantastic. Great restaurant & pub on the property.
The staff here were absolutely amazing!! The staff went above & beyond to make our stay exceptional. I would love to stay here again sometime. 👌💖

10/10

Exceptional

19 May 2026

Christopher

What a wonderful hotel. Authentic and great area. Staff was friendly.

10/10

Exceptional

19 May 2026

Bryan

all staff were very helpful and friendly.
Buffet breakfast was excellent.
Hotel location was great.

Partner

8/10

Excellent

18 May 2026

David

A good hotel in a fantastic location. Walking distance to Covent Garden and Westminster, steps from the Embankment tube. Worth booking for the location alone.

Staff were attentive and kind. The hotel feels polished and upscale without being stuffy or dated, and the basics, air conditioning and shower, all worked as they should.

A few downsides: the elevator was slow, leading to some long waits. Walls are thin enough to hear neighbors. The standard double bed was two twin mattresses pushed together, which was genuinely uncomfortable. I’m not usually picky about beds, but this was bad. No view either unless you pay extra for a river-view room.

Would visit again, but in a different room.

Self

10/10

Exceptional

17 May 2026

Jill

This hotel is so conveniently located. You can walk everywhere…Covent Gardens, the West End Theater District, Trafalgar Square, the National Gallery and more. Love the old world feel and the cozy bar stayed open late. Highly recommend!

Partner

10/10

Exceptional

16 May 2026

Alexandra

Lovely room, clean, nice shower. Love the theme of the hotel and the dining room

Partner

4/10

Poor

16 May 2026

Paola

.

10/10

Exceptional

15 May 2026

maura

staff are fantastic. room was very clean and comfortable. amazing location

Family

10/10

Exceptional

14 May 2026

Steven

Excellent location for getting around London. Clean and upscale rooms yet traditional decor. Building is spectacular. Few eateries within 5 minute walk. Plenty within 10 minute walk. Room upgrade was superb - thank you. Equus bar staff were ambivalent at best given death of close friend on the day visited. Oh well...

Partner

10/10

Exceptional

14 May 2026

Kimberly

It was a perfect stay. I only wish I could've stayed longer! The room was great and the staff was exceptional! Will be back!

Friends

10/10

Exceptional

13 May 2026

rachel

Extraordinary location , staff was so pleasant and helpful, room was beautiful and nice. We truly enjoyed our stay here and can’t wait to go back

Partner

10/10

Exceptional

13 May 2026

Andrew

Great stay, close to everything

Partner

10/10

Exceptional

12 May 2026

Emma

Overall the stay was good. I do love this hotel and its fabulous location. But on this instance 2 out of the 3 elevators were broken so it took FOREVER to get up or down. And when I pulled out the pull out couch to sleep there were all these fly bugs in it. There was also so work being done for a leak on my floor (9) so it smelled horrible like rotten carpet and stinky water. I had been here before so I know what a wonderful hotel this normally is. Just very unfortunate

Friends

10/10

Exceptional

12 May 2026

Peter

Wonderful experience in the heart of London

Family_with_children

10/10

Exceptional

11 May 2026

Peggy

Good breakfast.

Partner

10/10

Exceptional

11 May 2026

Melanie

I stayed here with my collage aged son. Very old school British. Lobby bar was amazing for a nightcap for me and had a gym for him. Everyone here was very nice and helpful throughout my stay. Location is perfect for getting to all the typical London tourists sites.

Family

10/10

Exceptional

11 May 2026

Celeste

From the time we arrived until the time we left the staff was top notch. They were so helpful and attentive in every aspect of our stay. The location to everything is great. We would highly recommend this place, and look forward to our next visit here.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Michael

I picked this hotel because it’s gorgeous and in a great location.
From the moment we arrived, the doorman greeted us, and front desk welcomed us.
We stayed in one of the smaller rooms (8th floor) they offer and it was lovely. Beautiful view.
Lots of amenities like hair dryer, mini fridge, iron/ironing board, coffee, tea, robes, slippers, glass glasses, closet with full length mirror, towel warmer, make up mirror w/light (though the light was dim and not really helpful for my old eyes).
Lobby is posh and gorgeous, offers waters, and candy on a very cute cart. Decor had nods with an equestrian flair. Even the drapery ties are leather and brass saddle stirrups.
We had drinks out back on the outdoor patio that made you feel like you were in a park, lush and green. Tables were classy and service was impeccable. I’ve worked in the service industry my whole life and every employee here was wonderful.
Our room was quiet, bed was comfy (though the pillows were a bit dense and firm) It had nice soft sheets and nice bedding.
Another nice feature was the plug in’s. They offered European, USA, and British plugs on the desk so I did t have to use plug converters for everything I had.
Breakfast in the morning was wonderful- so many choices, juices, cheeses, breads, bubbles, and all of the regular English breakfast choices.
Staff was so friendly and helpful. Every time we left or arrived we were greeted so warmly.
I would 100% stay here again

Business Partner

8/10

Excellent

10 May 2026

Tatiana

Staff was very helpful and accommodating, very safe location, have never seen so many police vehicles at any other location I traveled.

Self

10/10

Exceptional

10 May 2026

Jennifer

Perfect place to stay right in the middle of everything

Friends

10/10

Exceptional

09 May 2026

David

Excellent location. Great breakfast. Fantastic stay. Will come again

6/10

Pleasant

09 May 2026

Carl L

Air conditioning was out in our room for our entire stay. Couldn’t move us due to full occupancy. They did provide us with a fan and partially opened balcony doors.

Friends

10/10

Exceptional

09 May 2026

Sara

Had a great stay. The location is fantastic. It is an older property and had a huge bathroom with a tub and separate shower. Beds were very comfortable. House keeping was great. I would stay there again!!

Friends

10/10

Exceptional

09 May 2026

Linda

The staff was top notch. They went above and beyond. Perez the doorman was professional, friendly and helpful with all our request. Javier the concierge took us on a fabulous tour of the property and shared so much history about this beautiful property. The location of this hotel was convenient to many attractions, shopping and restaurants. We would definitely stay here again if ever in London.

Family

10/10

Exceptional

07 May 2026

Qing

Perfect!

6/10

Pleasant

07 May 2026

Tim

Nice hotel, noisy room right above the restaurant. Great location.

Partner

10/10

Exceptional

06 May 2026

felicia

The breakfast offered wide choices and was fresh. The bar was a bit expensive but offered a variety.

10/10

Exceptional

05 May 2026

Anne

X

Family

10/10

Exceptional

05 May 2026

Martin

Clean rooms, great choice at breakfast. Ideal location

Partner

6/10

Pleasant

04 May 2026

Alan

We booked a deluxe room with king bed. Just before we left we had an email offering an upgraded garden view room for £3 per night, which we took. When we arrived and checked in it was a good thing we hadn't brought our cat... the room was tiny, small bathroom. Not what we ordered (Bear in mind this was £596 for 2 nights)
Back we went downstairs to complain and to be fair they gave us a room that we had booked - literally twice the size of the \"garden room\".
Breakfast was a good buffet, although we had a long wait on Sunday morning.
It's walkable to many places around the South Bank, Covent Garden etc. but at that price....

Partner

10/10

Exceptional

03 May 2026

Claire

Absolutely gorgeous view from our room, and very helpful staff !

Friends

10/10

Exceptional

01 May 2026

Richard

Charming hotel in a historic building. The late Victorian building was once the headquarters of the British secret service and so has echoes of Sidney Reilly, Bruce Lockhart and Ian Fleming . It was also housed the U.S. Embassy and the Soviet Embassy (on different floors) during WWIi. Winston Churchill had an office in the Liberal Club, which shares the building with the hotel.

Aside from atmosphere, the hotel has a friendly staff who are eager to do things for the guests.

Whitehall Gardens lies in back of the hotel, giving it a pretty setting. Good views of the Embankment and the Thames from that side of the hotel.

It is an older building and has some quirks. For example, the floor takes awhile to get used to. However, it is evident that considerable money has been spent to modernize both the rooms and the public areas.

The location is great. It lies in the heart of Central London. The Houses of Parliament are a few steps in one direction and Trafalgar Square is a few steps in the other direction. Great for tourists and for those with business in political London.

The hotel has several dining venues including an outdoor terrace overlooking Whitehall Gardens. Very nice buffet breakfast.

Self

6/10

Pleasant

30 Apr 2026

Heather

In a word - disappointing. We've stayed here as a family in the past, in a well-lit room with windows in the old part of the hotel. Don't be fooled by the photos - our recent 'inward facing room' (as described by staff who said most rooms are like this) was in the newer part with 'windows' that were just frosted glass and didn't open - beyond which there was an ominous glow that never turned off. Front desk told us that the nice rooms could be requested but not guaranteed and are generally reserved for guests staying \"10 or 12 nights.\" Okay...
In addition, our room was badly in need of updating and poorly maintained (shower curtain was the wrong size and came off the rod when being opened/closed). I could go on...
Positives: very clean, great location, friendly porters

8/10

Excellent

30 Apr 2026

Celeste Aida

Carpet in our room needs to be replaced. Huge stains .

8/10

Excellent

28 Apr 2026

Jessie

I was looking forward to my stay at the Royal Horseguards Hotel, thinking it would be a bit of a special hotel, perfect for a special occasion. The doormen who greeted us and the reception staff were very helpful and friendly. The reception area was spacious and welcoming, but I thought the background music was a bit too modern. There was a long wait for the lifts, one was out of action and another went straight past reception to another floor. We took the stairs as we were only on the second floor. The staircase was quite special though. The room itself was a good size with plenty of space for everything but it looked and felt quite dated with lots of scratches and marks to the furniture. The bed was comfy, but the pillows were quite lumpy. The aircon worked well and the shower was very powerful. We had a cocktail in the Green Parlour in the evening - expensive, but great service and a good range of English wines and spirits. Overall, it wasn't quite the experience I was expecting, I came away feeling a little underwhelmed. I had looked a booking it again in July for 2 nights, but at a cost of over £700, I will save my money and go somewhere else hoping to be a little more impressed.

Partner

4/10

Poor

28 Apr 2026

Candace

This is the second time we’ve stayed here and it could have been smoother. We weren’t given the room type we’d booked. It was sorted but trouble not needed. Would recommend not having a garden room as it’s much noisier. Terrace bar was lovely.

Partner

8/10

Excellent

28 Apr 2026

Alistair

The lobby area is lovely. But the rooms are tired and need updating. Whilst fairly large rooms for London, I think the last refurb feels around 1990. Which is a shame.

Self

10/10

Exceptional

27 Apr 2026

Heidi

We had a great time at Royal Horseguards. Staff was friendly, room was cleaned and stocked up each day with fresh towels etc, and overall perfect location for sites.

Family

10/10

Exceptional

26 Apr 2026

Alan

Fantastic hotel, fantastic location

Partner

10/10

Exceptional

24 Apr 2026

Brighton

Clean room. Friendly staff. Great location.

8/10

Excellent

23 Apr 2026

Colin

Easy check in and check out with the hotel in a handy quiet location

Self

6/10

Pleasant

22 Apr 2026

Darren

This was my second time staying at this hotel. The last time was in 2021. To be honest, everything in our room was worn stained and falling apart in places, the phone didn’t work, the heat and air-conditioning didn’t work We put a hanger on our door to order breakfast and it was collected but didn’t arrive. When I went to check out the employee told me they had no record of me checking in…the woman beside her who had checked me in the day before told her colleague she had checked me in.

They both just shrugged and took my key cards and apologized profusely. They were very helpful. All staff were excellent, and the service was great The building and the location are lovely, but I won’t be coming back anytime soon. For the price, the rooms need some upgrading unless I got a one off b bad room. It’s too bad because our first sta at this hotel in 2021 was absolutely fantastic.

Partner

10/10

Exceptional

22 Apr 2026

John

Perfect London location and fantastic hotel

Partner

10/10

Exceptional

21 Apr 2026

Jill

The staff was 5⭐️s! Very helpful and kind!

Family

10/10

Exceptional

20 Apr 2026

James

Did not use tnohe bar or breakfastk

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

robert

Great hotel in a great location! Our room had a Thames river review. We could see the Eye and St Paul’s Cathedral.

Partner

10/10

Exceptional

20 Apr 2026

Kayla

This is a regal hotel that is centrally located for the theatre district and the National Gallery. Although it is close to everything, the side street is quiet with a lovely garden behind and easy access to Embankment tube station. The staff is delightful and they recognized us whenever we walked through the lobby. Everything is spotless, including our spacious room. We never really figured the lights out, but that was a small thing compared to having 2 leather recliners and a heated bathroom floor! Breakfast was delicious and features many English specialties—even HP sauce in cute little pots to go with the bangers! This will be my go-to hotel for a theatre trip!

Friends

10/10

Exceptional

19 Apr 2026

Ann

We loved our stay at this hotel! It is a beautiful building right in the middle of everything we wanted to see. Our rooms were very clean and nice and had everything we needed. The staff was very helpful when we checked in and held our bags until our room was ready (we got there very early in the morning) so we could go sightseeing. We ate breakfast one morning in the bar lounge area and had drinks and snacks there another night and it was very nice and great food. We did not reserve a room with a view since we knew we’d be out all day and night so our room only had a view of a brick wall which was fine for us. If you don’t want this view, I would recommend booking a room with a view which I imagine would be fabulous due to the location. Overall we highly recommend and would love to stay here again!

Family_with_children

6/10

Pleasant

18 Apr 2026

Ryan

Rooms are very dated. We had issues with lights, many plugs didn’t work, and the heat wouldn’t turn off. Great location, shabby hotel.

Family

10/10

Exceptional

18 Apr 2026

Dean

The staff went over and above to accommodate your every need. We even got a a private tour of the facility, which has a lot of historic value to it and was used during World War II as as British headquarters for MI5 and MI6 and used by Churchill for his headquarters. The breakfast in the restaurant was an amazing buffet.

The one thing I ask is that they carry cash t make change for guests. They are trying to be cashless, but they're on the bleeding edge.

10/10

Exceptional

18 Apr 2026

David

Excellent property. My new “go-to” lication

Self

10/10

Exceptional

18 Apr 2026

Jeffrey

A very good hotel at a very good price

Partner

8/10

Excellent

16 Apr 2026

Douglas

We stayed on the Garden side of the hotel. It was a very nice room. The staff were wonderful and helpful. The room was very quiet from street noise and the view from the 4th floor was nice, overlooking the river and The Eye. There was a lot of happy but noisy young people in the early nighttime hours in the Garden, but that didn't bother us. The only major issue we had was a lack of hot water on the weekend. It might be warm for a minute and then went cold. We didn't have any problems on the week days.

Partner

10/10

Exceptional

15 Apr 2026

Ricky

This hotel is in a great location. Super easy access to the underground. Quiet area at night. Staff was very friendly. We felt welcomed! Late night bar was a plus after a long day of walking!

Partner

10/10

Exceptional

13 Apr 2026

Jaime

I cannot say enough good things about this hotel. From the moment we arrived, we were greeted by the friendliest staff and were impressed with the hotel's architecture and location. The hotel is conveniently located right near the Embankment Station, as well as very walkable to many sight seeing activities. We had the London Eye and an array of pubs, restaurants, and shopping within a short distance: the Palace was a 20-minute walk away (and a lovely walk through London's beautiful buildings and parks), Big Ben, Abbey, and Parliament were only a 10-minute walk. The hotel is beautiful, and our room was lovely. This trip was for myself and my 10-year-old, and I upgraded us to a room with a view of the river in the London Eye and have no regrets - it really added to our experience to be able to see the London city lights and the London Eye from our room. After a long day of walking and activities, we really enjoyed relaxing in our room and having access to the gym and hotel restaurants. Highly recommend this hotel to anyone visiting the London area, especially for tourist activities. I would absolutely stay here again and again.

Family_with_children

10/10

Exceptional

13 Apr 2026

Ping

Very nice hotel and best location

8/10

Excellent

13 Apr 2026

Renatus

Nice hotel, well situated near the tube and all sights. Service was a bit miss and hit. We were surrounded by a marathon but there was no information about the consequences like: how to go to the tube. One doorman was friendly but I had to open the door for my wife and others. Bit weird.

Partner

10/10

Exceptional

12 Apr 2026

Nellie

The door men were very attentive, as were all the staff.!!!

Family

10/10

Exceptional

12 Apr 2026

Elaine

This hotel has a great homely, caring atmoshere.

Partner

8/10

Excellent

12 Apr 2026

Jackie

We stayed one night at the Apartment Suite on the 9th floor, accessed by lifts (very slow and showing their age) plus a flight of stairs after the lifts. It was quite spacious and generally well furnished, although much more expensive than apartments we usually book in the Cheval chain. The view towards the London Eye was spoiled by huge air ducts which we assume is part of the Aircon system. Unfortunately, the noise from those right outside our bedroom window did disrupt our sleep, staying in until around 1am and then coming back on at 5am (my husband gave up and tried to sleep on the settee instead). There is a small kitchen which is showing its age. Lots of teabags provided but small cups (no mugs). I assume we weren't meant to wash up at the end of our stay as no washing up liquid, scourers or tea towels provided. There's a Nespresso machine with loads of pods. Staff were exceptionally welcoming and friendly. There was a complimentary minibar which was well stocked, a nice touch

Partner

10/10

Exceptional

11 Apr 2026

John

Great hotel. Clean and friendly staff I would definitely stay again

Partner

8/10

Excellent

11 Apr 2026

D Bruce

It is an older hotel and reflects in the room decor. Location was fantastic for our needs

Partner

6/10

Pleasant

11 Apr 2026

Zoe-Anne

Breakfast was cold and unpalatable. The room was cold but they provided a space heater. Front desk staff and concierge were EXCELLENT! Housekeeping was very good also.

Self

8/10

Excellent

10 Apr 2026

heidi michele

A beautiful hotel. Our room was huge and comfortable. The pillows are very dense but honestly my neck felt great every morning. We lived the luxurious robes and huge bath sheets. Dining was delicious. Location is good. Near trafalgar and embankment. We had a problem with the bathroom plumbing that didn’t seem to concern anyone - while it wasn’t critical it was annoying this the reason for four stars vs five

8/10

Excellent

10 Apr 2026

Shawn

This hotel is a luxury hotel if you squint hard enough. The bones are there. but there is wear and evidence of the need to constantly retrofit an old building into a modern hotel. It is not a great place for business. The cell service is spotty in the room we had, which messed up getting on work VPN. The lifts are inadequate for the size of the hotel. Breakfast was OK, not great value, but it is downtown London. The location is great. Really close to the Tube and connected that way to everything from Heathrow to all the tourist sites. It is really a great location and a cool building.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Linda

Excellent in every way, especially the staff

10/10

Exceptional

09 Apr 2026

Michelle Diane

The hotel was in a great location. Beautifully maintained. The staff were attentive and friendly. The breakfast buffet was delicious. Can’t wait to go back!!

Partner

10/10

Exceptional

09 Apr 2026

Claudia

The hotel is in a great area. The staff is amazing, and the rooms are clean and special. Great place to stay!

Friends

10/10

Exceptional

09 Apr 2026

Andrew

Pervez gave us the most warm welcome and that set the tone for a wonderful stay! Hreat staff, lovely setting and a great location. Look forward to visiting again!

Partner

10/10

Exceptional

08 Apr 2026

SANDRO

Great location within 2 minutes of Embankment Station. Solid breakfast. All staff are most helpful and kind.
Definitely will come again.

Family_with_children

10/10

Exceptional

07 Apr 2026

Elizabeth

We love the Royal Horseguards Hotel. Have stayed here several times. The price point reflects its position as a full-service property in a prime location, with a restaurant, bar & tea room.

We were surprised by the worn condition of the elevators and mid-tier rooms during our March 2026 stay. More off-putting was an aggressive push to upgrade room at check-in — the hotel manager appeared in person to inform us that only two upgraded rooms remained so they “needed” the revenue & could not comp those rooms to returning guests. That kind of hard sell is at odds with the caliber of hotel this aims to be, and left us wondering whether the property is in decline.

That said, the staff is genuinely delightful. The rooms were immaculately clean, with plenty of large fluffy towels and magnifying mirror in the bathroom. The small touches throughout speak to the quality of service as well: we consistently find complimentary water & light refreshments in the refrigerator upon arrival — a simple gesture, but one that sets a welcoming tone and reflects genuine attention to the guest experience. The in room coffee/tea service has a Nespresso and milk.

The breakfast is excellent and worth adding on— the buffet is luscious, but there’s more to offer à la carte if you can secure the attention of a waitstaff person.

If your schedule allows a full English tea, or just a cream tea in the lounge: we find it a fun highlight and do recommend it.

These strengths are the reason we keep returning.

Family

10/10

Exceptional

06 Apr 2026

Sharon

Fantastic stay. Staff very helpful

Partner

6/10

Pleasant

05 Apr 2026

John

One night only in low end room. Dated and a little tired. Shower not the best. Tv no reception. Excellent staff I’m sure would have sorted the tv if I brought it to their attention but as only there for 1 night I didn’t trouble them. Good breakfast

Partner

8/10

Excellent

05 Apr 2026

Elizabeth

Location was excellent, very clean, breakfast very good, would stay here again, room error on day 1 spoiled the experience.

Partner

8/10

Excellent

05 Apr 2026

Joseph

Wish that the kitchens were open longer as it can be hard to find food after a show at night. The site was clean and staff was very friendly. The premium room offered complementary mini bar which was greatly appreciated. The room was very nice overall with just a few condition issues (I.e. chipped paint/furniture, etc) which is to be expected in my opinion. Great location as well within easy walking distance of many of the main attractions.

Partner

8/10

Excellent

05 Apr 2026

Neil

Equivalent bar was great. Jamie was excellent. Very polite and attentive,
Well done.

Partner

10/10

Exceptional

04 Apr 2026

Laura

Staff was very pleasant and accommodating. Location was perfect.

10/10

Exceptional

04 Apr 2026

James

The hotel has some aging but we were eyond happy with our room, a King with a View. We had a view of the park and London Eye. The staff was amazing. Willing to do unnecessary things so that we ffidnt have to be inconvenienced. There was a young gentlemen, dont remember his name but he has braids, that literally carried 4 bags down the stairs for us because the elevator was taking too long. We insisted he didnt need to and he was insistent that he would.