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Phoenix Pavilion Hot Spring Hotel

Taipei · Taiwan – China

No 1 Tianzhu Ln Wenquan RdView location

8.0/10Excellent742 Reviews
Cleanliness7.8/107.8
Service8.8/108.8
Comfort7.6/107.6
Condition7.4/107.4
Location7.4/107.4
Neighborhood7.6/107.6
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Phoenix Pavilion Hot Spring Hotel

Set in a prime location of Taipei, Phoenix Pavilion Hot Spring Hotel puts everything the city has to offer just outside your doorstep. The property offers guests a range of services and amenities designed to provide comfort and convenience.

All the necessary facilities, including free Wi-Fi in all rooms, daily housekeeping, taxi service, 24-hour front desk, luggage storage, are at hand. Each guestroom is elegantly furnished and equipped with handy amenities. Enjoy the hot spring bath before retiring to your room for a well-deserved rest.

Phoenix Pavilion Hot Spring Hotel combines warm hospitality with a lovely ambiance to make your stay in Taipei unforgettable.

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With a stay at Phoenix Pavilion Hot Spring Hotel in Taipei (Beitou), you'll be a 1-minute drive from Beitou Thermal Valley and 10 minutes from Shilin Night Market. This hotel is 6.6 mi (10.6 km) from Grand Hotel and 6.6 mi (10.6 km) from National Palace Museum.

Make yourself at home in one of the 25 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature spring water baths and hair dryers.

Conveniences include electric kettles and complimentary bottled water, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Entertainment
Smoking areas
Transportation services

Check-in and check-out

Check-in from 7:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Cash deposit required Unicode Support false LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • A car is not required for transportation to and from this property.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
  • Minimal age
    18
  • Optional fees
    • Fee for Taiwanese breakfast: approximately TWD 150 for adults and TWD 150 for children
    • A late check-out fee will be charged

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Chinese (Mandarin)

Nearby attractions

Beitou Hot Springs Park 0.2 km / 0.1 mi
Beitou Thermal Valley 0.4 km / 0.2 mi
Beitou Hot Spring Museum 0.4 km / 0.3 mi
Yangmingshan National Park 0.9 km / 0.5 mi
Taipei City Beitou Sports Center 3.3 km / 2 mi
Taipei Veterans General Hospital 3.5 km / 2.1 mi
Shipai Night Market 3.6 km / 2.2 mi
Tianmu Baseball Stadium 4.8 km / 3 mi
Guandu Temple 6.7 km / 4.2 mi
Taipei Children's Amusement Park 6.8 km / 4.2 mi
Shilin Night Market 8.4 km / 5.2 mi
Shilin Residence 8.4 km / 5.2 mi
Taipei Confucius Temple 10 km / 6.2 mi
Dihua Street 10.5 km / 6.5 mi
Taipei Expo Park 10.6 km / 6.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 25
  • hotel
  • Car parkExtra charge
  • 24-hour reception
  • Check-out hour
  • Wi-fiExtra charge
  • Airport ShuttleExtra charge
  • Hotel safe
  • Lift access
  • Luggage roomExtra charge
  • Towels and bed linenExtra charge
  • Restaurant
Show 2 more facilities & services
  • Breakfast
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BEDDBL.AS-DB

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    DOUBLE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIERDOUBLE • PREMIERDBL.PE

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    DOUBLE PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXE TWO DOUBLE BEDSFAMILY ROOM • DELUXE TWO DOUBLE BEDSFAM.2D-DX

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    FAMILY ROOM DELUXE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2D-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE PREMIUMQUADRUPLE • PREMIUMQUA.PI

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    QUADRUPLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXEFAM.DX

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    FAMILY ROOM DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Phoenix Pavilion Hot Spring Hotel

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Phoenix Pavilion Hot Spring Hotel

8.0
Excellent
742 Reviews
Cleanliness
7.8 /10
Service
8.8 /10
Comfort
7.6 /10
Condition
7.4 /10
Location
7.4 /10
Neighborhood
7.6 /10
Amenities
8.0 /10
100 reviews shown
6/10
Pleasant
22 Mar 2026
Xiong
There are parking available. Very friendly staff,nice hot springs tubs.
Partner
8/10
Excellent
28 Jan 2026
Grace
The staff let us know they upgraded our room upon checking in which was great. Our room now came with an outdoor bath for soaking in the hot spring water. I didn’t love the way the bathroom was designed, especially for showering. The drain for the shower was in the middle of the bathroom with no border around it to stop the water from going under the sink area or close to the toilet so we ended up with a very wet bathroom floor after everyone showered. The rooms were nice and the living room had a unique design that we enjoyed.
Leisure Friends
10/10
Exceptional
03 Jan 2026
Adrienne
Very unique experiencing staying at a hot spring hotel with private hot spring bath. The design of the room was of a traditional Japanese living space with tatami mat and wood floors. The hotel itself is quite old with old age wallpaper and a very simple washroom. Free shuttle from station for most of the day. Hotel booked us an early ride for us however due to our very early flight which was kind. Bit dusty and antique but overall had a great time!
Leisure Partner
10/10
Exceptional
11 Apr 2025
Emil Dick-Yam
We thoroughly enjoyed our stay in this clean & cosy establishment. The staff were extremely attentive and friendly and our use of the shuttle up and down the hillside to the MTR station felt like we had a chauffeur service at our fingertips.

The heated spring waters fhat is supplied to the individual baths do not carry a strong sulphur odor, but instead leaves one's skin feeling smooth and supple (due to its high lead suplhate content)

The breakfast is more for an Asian taste, but nonetheless delicious and truly reflective of genuine local Taiwanese cuisine.

The only drawback to the hotel is that it is starting to show its age and needs renovation in areas like carpets and toilet fixtures, albeit the tatami mats are still in excellent condition.

As a reflection of its historic charm, be sure to check out the print in the lobby of a watercolor and ink painting, the original of which is now stored in the National Palace Museum, showing the establishment in its original form set among the hills of Thermal Valley, The original painting was gifted to the hotel by its painter, a cousin of China's last emperor Puyi, who was so enamored by his stay.at the hotel that he took to brush.
Leisure Family
10/10
Exceptional
23 Mar 2025
Ryoji
Staff are friendly like a family
Leisure Family
10/10
Exceptional
30 Jul 2024
Chloe
The in room onsen was glorious after a long flight. It was easy to get picked up from station in the free shuttle (using MRT payphone for free - ask in the ticket booth)
Very pretty room & lovely surrounding countryside.
8/10
Excellent
19 May 2024
ying
Need provide hook to hand towels in bathroom
Leisure Family
8/10
Excellent
06 Dec 2023
Yen Fang
The area is safe and walkable for dining and close to MRT train station....
Leisure Family
4/10
Poor
24 Nov 2023
Julie

Overpriced Stay

We stayed in their premier room at a higher than usual rate as compared with other hotels nearby. It was disappointing because of the room was dusty and didn’t come with heat air conditioning.
Hopefully their management will improve the room condition if they want to continue charging at premium price.
Partner
10/10
Exceptional
08 Feb 2023
Genie
private hot spring n cozy room
Leisure Partner
6/10
Pleasant
17 Jan 2020
Verified traveler

Overall ok

There’s no lift and very tiring to climb up and down. The room needs to be sound proof as the door is very thin and some hotel guests are very noisy at night. However, the driver of the free shuttle is very friendly and helpful and the receptionist is also very nice.
Friends_and_family Family
8/10
Excellent
17 Jan 2020
Verified traveler

Great but no lift

Service is very good as the staff is very friendly and helpful. However, there’s no lift and it’s tiring to climb all the way up to the 3rd floor. The beds are one the hardest that I have ever slept on.
Friends_and_family Family
10/10
Exceptional
31 Dec 2019
Verified traveler
Very kind staffs. Good breakfirst. And each room have bathroom for family SPA
Friends_and_family Family_with_children
10/10
Exceptional
12 Dec 2019
Lan
A bit old style but comfy enough to stay. Big and nice spring spa tub outside made my trip special.
Leisure Partner
10/10
Exceptional
02 Dec 2019
Henry

Hot springs hotel

The hotel is up on a small hill among many other hot springs hotels. We have a room with a hot springs tub that white sulfur hot springs comes directly in. The people there were super nice. You call them when you get off the MRT station and they will send a car to pick you up. There is a bus stop by the hotel but is a small shuttle bus, don’t bring luggage onto the bus , there is no room for luggage. One can walk down to Beitou city centre about 10-15 minutes. Breakfast is included and it’s the Taiwanese style breakfast, no beacon nor sausages.
Partner
10/10
Exceptional
28 Oct 2019
ShawnWong
Property is clean and unique. Very traditional Taiwanese feel stay. It feels like we are staying at our relative house than hotel. All staff take care of our families and friends like our relatives. I am truly impressed and touch by their effort and kindness. Will like to take this opportunity to thanks them and tell them I will definitely stay with them again.
Leisure Family_with_children
8/10
Excellent
02 Jun 2019
Verified traveler
The staff is very helpful and nice. The breakfast is homemade style. However the dish is a little bit salty. If the hotel can provided more vegetables,it would be nice!
6/10
Pleasant
05 May 2019
Shu
Bathing with hot spring water everyday.
Bed a bit flimsy. No elevator/lift and spiral stair a bit danger.
Leisure Self
10/10
Exceptional
21 Apr 2019
Amelie

2 bedrooms suite with private outdoor bath

We traveled as a family with 2 teens and booked the family suite as it had 2 bedrooms. It met our expectations. The outdoor private bath was a lovely feature. There is also an indoor tub in the bathroom but sounds carry from the hotel’s bath next door. The living room is a tatami, it would have been nice to have options to comfortably sit together. Wifi was okay. Breakfast buffet is Taiwanese style and The hotel is uphill and difficult to find the first time. We used the free shuttle feature a few times which was a nice feature. Beitou is a really nice area and worth visiting.
Family
8/10
Excellent
13 Mar 2019
nana
Staffs are friendly. my parents flight need them to depart at 3:30am, the hotel gladly pack thier breakfast for them which is so sweet. They offered service to send you to beitou town as well. Highly recommended !
Leisure Family_with_children
10/10
Exceptional
11 Mar 2019
Verified traveler
Free shuttle to MRT between 9-10, friendly staff, comfy bed, convenient store (walking distance 5 mins), simple breakfast.

No lift and strong sulfur smell.
Leisure Partner
8/10
Excellent
20 Feb 2019
Jane
Too late checking in at 5pm because there's nothing much at Beitou but staff let us checked in at 4.00pm. We stayed in private onsen.The room is clean and spacious. Simple breakfast porridge. You can call the hotel to pick you up at the Mrt station but the staff can't speak english so it's a bit difficult to communicate.
Overall, nice to try for a stay.
Leisure Partner
10/10
Exceptional
20 Feb 2019
Wong
very good services, enjoyed the stay!
Leisure Family
8/10
Excellent
04 Jan 2019
Verified traveler
Location is good. Near train station at new beitou. They provide transport to and fro the nearby station which is good. Breakfast is nice too, just that the sitting area is too small to cater to all the guests. However the in built hot spring bathtub in the room is rather disappointing.
4/10
Poor
03 Dec 2018
Verified traveler
Staff is nice n helpful. However there is no lift. We stayed at 3rd floor and my mother in law who has problem with her kneecap had great difficulties climbing the stairs. She was totally out of breathe when she reached her room. Not suitable for old folks.
10/10
Exceptional
11 Nov 2018
Verified traveler

Private open area hot spring tub!

Accurate pictures. You do have your own private open area hot spring tub attached to your room! Situated in the hilly Beitou hot springs area, each room is uniquely designed to fit its location. Not boring as other one piece hotels, the multi-faceted building does not have an elevator, but the friendly hotel staff will help you to carry your heavy luggage both at check-in and check-out. And no worries about the hygiene of your hot spring tub - we happened to witness how the staff cleaned it and felt super confident of using it! :-)
Partner
8/10
Excellent
06 Nov 2018
Verified traveler
The staff was very helpful to take care of our luggage after we had checked out and wanted to explore the area more. In addition, she helped to arrange transport for send our luggage to the arranged point once we had finished with our trip.
10/10
Exceptional
30 Oct 2018
Eden
We like the hotspring hotel room & special for us a family hotspring so relax, happy to stay, high recommend
10/10
Exceptional
15 Sep 2018
Shyamali

This place is adorable!

Our room was cute and cozy, not huge but big enough for two people plus luggage to stay in comfortably. Our outdoor hot tub was delightful, and excellent for relaxing to get over our jet lag. Service was great overall. We had help with our luggage. At breakfast, they offered us different things until they learned what we liked. Not much in the immediate area (though we enjoyed the Puji temple and Beitou Museum), but the hotel shuttle bus to the subway station was convenient and worked like a charm.
Partner
6/10
Pleasant
29 May 2018
Angeline

Nice hotel with traditional design

Hotel has tatami and deep bath tub with hot spring water. However, there's some rust at air ventilation in the toilet. There's pickup service to and from MRT station as well. Just need to call the hotel.
10/10
Exceptional
02 Apr 2018
Verified traveler

Good enough

The staff was friendly and the shuttle was nice. Clean room. Maybe some of the rooms have windows, but mine just had two small windows.
6/10
Pleasant
13 Feb 2018
Day

Price worth hotel

The hotel located far fromt the station but hotel provided free transport. The staff are all very friendly and helpful. Hotel was a little bit old but the room was clean and tidy. Only breakfast was providied but taste good. Overall it was worth with the room price.
8/10
Excellent
17 Jan 2018
Verified traveler
Good value for the price, staff friendly and considerate.

Family run hotel.
6/10
Pleasant
13 Jan 2018
Yu-Ting

An ok experience

It's an ok experience for an economic stay.
Family
8/10
Excellent
11 Jan 2018
Kiang Kheng

Acceptable for the price

stay is okay and I think there's a lot of improve needed. Staff can be more friendly. Overall acceptable
Partner
6/10
Pleasant
26 Dec 2017
Verified traveler
Hotel provides shuttle service to Metro station; friendly staff.
Family
10/10
Exceptional
25 Dec 2017
Verified traveler
Friendly staff, feel relax staying at the hotel. Nice hot bath area.
8/10
Excellent
18 Dec 2017
KT

Hot spring hotel

Even though the hotel is small but the stay is pleasant. Plus point is that the room has a bath tub deep enough for you to soak with the hot spring water.
8/10
Excellent
14 Dec 2017
Verified traveler

Nice hotel with hot spring but not expensive

I went BEITOU with my family of 5 in Dec. We spent a nice night at this hotel. Although it is old but the hot spring service are very nice. We ask for extra service and they provide us free.
8/10
Excellent
11 Dec 2017
kbw

Good for value hotel with nice staff

Appear to be a family run hotel with foreign helpers for housekeeping works. Key staff are friendly and jovial, but the foreign helpers looked new and cant communucate in chinese, only some english.
8/10
Excellent
07 Dec 2017
Verified traveler

Overall is worth for value

Location convenient. Staffs are friendly.
Room so far OK for 3 person stay.
8/10
Excellent
06 Jul 2017
Allison

Lovely private hot spring retreat

My fiance and I spent a quiet romantic evening at Pheonix Pavillion Hot Spring Hotel in a room with a private outdoor hot spring bath. The room had a classic Japanese feel to it and the hot spring bath was wonderful and relaxing. The room definitely felt a little old fashioned, and the bathroom looked a little worn out, but everything was spacious and comfortable. Hotel staff was incredibly warm, friendly, and helpful. While most of them spoke only a little English, they went out of their way to make sure we had everything we needed and always found someone who could translate if necessary. We had a flight early the next morning and they also arranged for the hotel shuttle to take us all the way to Beitou station at 6 AM, and arranged a huge breakfast for us to take with us as well. The hotel feels very quaint, a charming reminder of Beitou's past, and the hospitality of the staff was unbeatable. If you want a polished, modern environment look elsewhere in Taipei, but I felt so comfortable and welcomed staying here.
Partner
6/10
Pleasant
04 May 2017
Verified traveler

Old hotel that needs upgrade but friendly services

The owner (I think?) told us the hotel is about 50-60 years old so it's an older building that the city did not allow them to install an elevator...which means be prepare to walk some stairs (there are 3 floors). I strongly recommend the owner to at least upgrade ALL the carpet (or simply replace to tiles/granite) to match with the lobby/reception area because the carpet looks old and might have an odor especially when the weather is wet and humid. The room we stayed has wooden floor so that's OK. The bed is hard while the pillows are high so sleeping wasn't too comfortable. Great shuttle service (just need to make a phone call) at either the Beitou or Xinbeitou train stations, we even get a ride to the station early in the morning 7am so we could catch our plane :-)
Partner
6/10
Pleasant
04 Apr 2017
T

3 star hotel with poor maintenance

The room was dusty. The windows right next to the bed (<30cm) had spider webs and clumps of dust. Could see that no one had cleaned it in a long time. The cupboard could not be opened. The bathtub taps were rusty or oxidized. There was only one power point next to the bed.
8/10
Excellent
30 Mar 2017
Jackson

You get what you pay

We choosen the cheapest room package, the room is small, facility is old, do not expect very clean.
The staff is kind and helpful this is real. Among all hot spring hotel this is cheapest, you get what you pay for.
One night stay is perfect, more than that i would suggest go to town area you can get cheaper hotel everywhere.
8/10
Excellent
16 Feb 2017
Phrapawit

Add hotel name will be great

There is no Hotel name in front of building so I hard to find.
Room is good and breakfast is good
Family
10/10
Exceptional
14 Jan 2017
John

Nice relaxing getaway

Free shuttle bus to this nice and refreshing hotel. Great spot to relax and unwind.
Partner
8/10
Excellent
09 Jan 2017
Verified traveler

Enjoy hot spring in the comfort of the room

Comfortable stay with free shuttle service to and fro the nearest mrt.
Partner
4/10
Poor
24 Dec 2016
Verified traveler

Disappointing

Disappointing hot spring tub in the room as old and looked unclean. Complimentary family private hot spring pool were old looking and a lot of mosquitos. However, they have great staff and shuttle service to and fro Xinbeitou Train station.
Family
8/10
Excellent
16 Dec 2016
Bernard

Friendly staff and awesome hotspring

While the hotel looks very old and run-down, but their staff is very friendly and they provide free transport for guests. Fetching us from either Beitou or Xin Beitou to the hotel and vice versa, and the driver is only a call away. Yes, you need to call them to pick you up, usually just have to wait for 10min or so. That service alone, I believe deserved a thumbs up already.
Family
6/10
Pleasant
10 Dec 2016
Yaw Chong
Convenient location to get to Palace Museum which is about 20 minutes by cab. Staff are friendly and helpful. Room had no window with privacy as the only window faced another room.
Partner
10/10
Exceptional
06 Dec 2016
Verified traveler

Hotel close to Ximending with nice view

This hotel is close to ximending exit one mrt. But the mrt only has 1 lift to take or you will have to walk the stairs. Nearby alot of food eatery. No worries cannot find things to eat. Hotel provides very good customer service. But their English is not very that good but is under acceptable.
8/10
Excellent
03 Dec 2016
MARVINA
The pluses: Very large room with tatami, huge hot sping bath on terrace of the room, free wifi, free tea and bottled water in room, free pick up and drop off shuttle to metro station. Friendly service. Check in is 5pm. We got there an hour early but they gave us our room anyway.

The minuses: Bathroom shower had no door or curtain so water got all over bathroom. No hand soap in bathroom. Breakfast is good if you like Chinese style breakfast (I do) but if you don't (my husband doesn't) only thing western you can eat is toast with vanilla flavored margarine and jam that tasted like Jello. Bed was rock hard.
Partner
6/10
Pleasant
29 Nov 2016
Sheila
This is Japanese style hotel, with futons in the room. very spacious and roomy.

But they only allow us to go outdoor steam bath ONCE though we stayed there for 2D1N.
Their reasoning was that 1 room can only have 1 booking for the outdoor bath per day, which I don't find it reasonable as others that I went to, allowed us to go unlimited times so long we stayed there.

The good part is they provide transport from metro station to the hotel and back.
And the staff was so nice to help us transport our luggage to Beitou station in evening though we checked out at noon time.
Family
8/10
Excellent
24 Nov 2016
Fei Chin
Brought my parents for their first trip to Taipei and it's my father's first experience of hot spring. They enjoyed very much.

The only 2 things that we like about the hotel are the receptionists' good and warm services, and the room private hot spring bath. I'm not quite sure but from that I saw, the hotel is kind of a family business. We were checked in by a very friendly lady at the reception and the next morning we saw her again at the little cozy restaurant serving us breakfast. We are very impressed with their friendliness, and their services. They are also very informative and will feed you with all informations about the places of attraction around the hotel during check in. They will help you with your luggages as the hotel has no lift.

The hotel is a very old hotel with no lift, therefore it's not convenient for elderly. The room that I booked for is a triple room with a private hot spring bath. We were assigned with a King Bed and a Queen Bed but the beds were extremely hard, therefore we do not find it comfortable as we are used to softer mattresses. The shower curtain that the hotel used to cover the see thru wall of the bathroom and bedroom is extremely moldy. The in-room slippers come with only one size and it barely fit my mother and myself as we are a size 39 not to say my father who is a size 43.
Family
6/10
Pleasant
10 Nov 2016
Janet

房間內泡湯很棒!

飯店有些老舊,但好像開始在整修,室內泡溫泉很棒,沒有電梯,上下行理有些不便,飯店人員很熱心,有車子可接送到㨗運站,中式早餐還不錯,但西方人較不習慣,走路可到達几個景點很方便,房間打掃須加強!
Family
8/10
Excellent
02 Nov 2016
Verified traveler

Good traditional hot-spring hotel

Good ambience for a hot-spring hotel, passed by many different room types catering to different types of guests. I stayed in the Superior Room which includes a covered balcony and a traditional style room with Tatami mats in the middle.
Family
8/10
Excellent
29 Sep 2016
Jessie
I went for the natural hot spring baths and it was fantastic. There weren't many restaurants nearby but it was okay. A night market was walking distance. I was able to go to 淡水,but the typhoon hit so I spent most of my time in the hotel. The free shuttle service was fantastic and they are so sweet. The breakfast was pretty nice too.
6/10
Pleasant
05 Aug 2016
Jorinde

Family hotel with sweet staff

This is not a luxury hotel, but it is a family hotel that is authentic Taiwanese. Good location to visit Beitou sights and great staff and shuttle to MRT
6/10
Pleasant
07 Jul 2016
Chun Hoi

hot springs in the summer, good hot springs if you

A great place to take hot springs in Bei Tou area. Reasonable price and hot spring bath in the room!
Family
8/10
Excellent
17 May 2016
Verified traveler
The b&b owner fetch us to bus station which is a credit as it's walking distance. Walking distance to swiss garden and also you can walk back to the B&B from cingjing farm.
Family
8/10
Excellent
08 May 2016
Severn

Older hot spring hotel with super-friendly staff

It's a quaint, older, hot spring hotel. Our room with two double beds came with a fridge, a small vanity, AC, and in-room hot spring hot water. It was somewhat small for 3 people with checked luggage, but the room itself was clean. The staff are super friendly and helpful. The shuttle is fast and courteous, otherwise it's about a 10 minute walk to the station. The only food served by the hotel is a hot Taiwanese style breakfast (Buns, congee and things to go into congee); they do not serve lunch or dinner. There are no elevators, but the staff will help you move any luggage up and down. Wi-fi internet is available and is reasonably speedy. The staff speak a little bit of English.
8/10
Excellent
27 Feb 2016
Verified traveler

Just normal

Bed and towel is not clean, with stain on it
Family
8/10
Excellent
24 Jan 2016
Kit May

Taiwan Travels

-Close to 地熱谷 and 陽明山國家公園
-Service is really good (there are shuttle cars to pick you up from subway, breakfast is simple, but service is good)
-Hot spring takes water from a real hot spring, but water is not hot enough (still very hot though)
-Washroom is a bit below standards, but the room is alright
-for it's price, it's a good stay
-All in all, I would give this hotel a 4/5
Partner
8/10
Excellent
23 Dec 2015
yuen
I like that it is a small hotel with local flavour. The room has a hot spring tub located outside the toilet. Only thing I don't like is that the air con is too cold and the remote control is in Chinese which makes it difficult for us to adjust.
Family
6/10
Pleasant
30 Nov 2015
Verified traveler

Spa hotel

Almost average.
Family
8/10
Excellent
17 Oct 2015
Frank Ngai

Hotel deserves good rating in shuttle & breakfast.

We like the fast free shuttle for the pick-up and drop-off by efficient and courteous staff. The breakfasts are well organized and served efficiently as soon as we were seated, and with good varieties. We like so much about the private pool in the open air setting for the room we booked. This hotel is located by the hillside and is in the old building partially of wood. We were aware that this hotel offers rooms of different size and types, and therefore we selected the costly one. The room itself is classical. We had enjoyable stay for using the private hot spring pool.
Partner
10/10
Exceptional
07 Jun 2026
Ka Yi
車站有接駁車服務,但需要跟旅館聯繫
房間很大很舒服、溫泉水也很快可以放滿,去水也很快
整個入住體驗也很滿意👍
Partner
8/10
Excellent
22 Mar 2026
Hiroshi
スタッフは親切でした。温泉がとても良かったです。朝ごはんも家庭料理で美味しかったです。
Family
10/10
Exceptional
17 Mar 2026
Mei Fong
If I could, I would give more than 5 stars for this hotel stay. The room is very clean and nice though you need to climb few stair cases (no lift). The receptionist is extremely helpful and always carry nice smiles on his face. Other staff members including those served us at the restaurant and drove us to the MRT station are very nice and helpful. We enjoyed very much the hot spring bath at its private room.
Partner
10/10
Exceptional
16 Feb 2026
Kiki
環境復古但整潔乾淨,職員服務一流!收費合理!
Leisure Family_with_children
6/10
Pleasant
19 Jan 2026
MinFang
真的是很~老~舊~的飯店,一晚還要價4千多真的不便宜,但維持得算乾淨,服務態度也好,只是可能是老闆一家應該就住在客房樓下,被小孩玩樂說話,以及碗盤杯子敲擊聲音,吵到凌晨一點多,中間有打電話跟櫃台反映(雖然態度真的很好~一直說抱歉),但吵鬧狀況完全沒有改善
Friends_and_family Family
8/10
Excellent
04 Jan 2026
chun keung pierre
房間尚可,服務員友善,地方清潔,私人風裡舒服,性價比高、值得推薦。
Leisure Family
8/10
Excellent
17 Dec 2025
Sheng fan
房間泡湯池很大很寬闊
Friends_and_family Family
8/10
Excellent
02 Dec 2025
YANG CHIEH
房間乾淨,服務人員熱心,可惜熱水沒有自來水,頭一次用溫泉水洗澡,好奢侈~
Partner
10/10
Exceptional
22 Nov 2025
CHI YUEN
客房一塵不染,職員很有禮貌服務很好
Leisure Family
10/10
Exceptional
17 Nov 2025
YC
房間整潔,溫泉水質很優,浴室空間很剛好,廁所分開,接送服務對於旅客真的是貼心,下雨或出門覓食很感謝。服務人員也都很好,主動聯繫並態度親切。除了早餐不建議+沒有電梯,樓梯四樓蠻累,其他都非常好。
8/10
Excellent
18 Apr 2025
Wai Kei

服務

服務很好,退房後存放行李在前台,然後周圍遊覽,我們毋須回旅館取回行李,旅館可安排將行李送往近新北投車站。
Friends_and_family Family
10/10
Exceptional
02 Jan 2025
Ada
Homemade breakfast, very good.
Leisure Family_with_children
8/10
Excellent
24 Sep 2024
Kwong ming
員工服務很好。
8/10
Excellent
08 Jul 2024
Verified traveler
住宿標準房型,房內空間算大、乾凈,有對外窗,浴池有點太短,2人坐在池內階梯,無法泡到胸口,僅到下腹部,坐於池底則僅一人能伸直腳泡湯。冷氣是三洋牌,太吵了,晚上只好關掉才能入睡,天氣太熱了,清晨只好再開冷氣。
櫃臺人員、停車協助人員及早餐服務人員都很好。
Friends_and_family Family
8/10
Excellent
12 May 2024
雅齡
服務人員很親切
Leisure Family_with_children
10/10
Exceptional
08 Apr 2024
Verified traveler
極品標準客房 (半露天泡湯溫泉池) 房間寬敞 泡湯區舒適 房間位於3樓 沒有電梯 不適合行動不便的旅客 服務人員親切有禮 中式早餐豐盛
Friends_and_family Family
8/10
Excellent
17 Feb 2024
dan
很有特色的旅館,有天然温泉。
Leisure Partner
10/10
Exceptional
08 Jan 2024
Hsiu Jung

完全放鬆的旅館

內部如去到日本泡湯飯店,乳白色的溫泉♨️,讓日走兩萬步的我,泡完湯全身痠痛完全沒有,並幫助睡眠。在浴室裡洗手台有貼心防撞小鉄三角,保護旅客的安全。還協助將行李送到房間。還有接駁車從捷運站來回接送,很方便。附近離景點很近,且有好吃又價廉的拉麵、也有素食拉麵🍜。還有咖啡☕️精緻甜點店,如同走向日本溫泉區,很棒的泡湯旅店,下次還會再入住。
Friends_and_family Family
8/10
Excellent
27 Oct 2023
teruko
ホテルの従業員のみなさんがとても親切でした。
Leisure Friends
10/10
Exceptional
30 Aug 2023
Verified traveler

很有特色的溫泉旅店

有接送服務, 早餐也很好吃, 房間很乾淨
Friends_and_family Family
8/10
Excellent
30 Jan 2023
SHANG-YI

服務良好的溫泉旅店

住宿環境、服務良好
早餐有很大的改善空間
Friends_and_family Family
8/10
Excellent
17 Jan 2023
Chih Ming
飯店人員服務品質優
Friends_and_family Family
10/10
Exceptional
02 Feb 2022
MEI CHEN

日式泡湯太棒了

很喜歡這次的泡湯之旅,本身就喜歡日式建築,業者還保有傳統產業,我們會繼續支持他們的,並介紹更多人認識。
10/10
Exceptional
13 Nov 2021
Verified traveler
讚
8/10
Excellent
18 Aug 2021
Verified traveler

家族旅行

コロナの規制で食事は持ち込み素泊まり。安く泊まると思えば良し、但し駅まで1キロ以上あるので買い出しは良い運動になります。予約したプランのチェックインは5時からとなりかなり遅く、時間が余り、我が家は4時位でチェックインさせてもらいました。これは助かりました。
お風呂は部屋にあり広くくつろげましたがトイレが併設なのでトイレ使うときはビチョビチョになります。割り切れば良いかとまた泊まりたいと思いますが、今回泊まった部屋は窓無しでした。。
Friends_and_family Family
10/10
Exceptional
28 Feb 2021
MIN LING

舒適愉快的一晚溫泉飯店

離捷運站近有接送,房間浴室比較復古的日式風格(氛圍很像)白磺泉泡起來非常舒適,床鋪枕頭也很好睡~服務人員親切禮貌又周到~下次會再去住宿的
Friends_and_family Friends
8/10
Excellent
18 Feb 2021
Kuang Cheng

還不錯

泉質好,泡完很舒服,服務好,主動幫忙留車位。小缺點床的支撐性不夠,邊邊太軟,隔音也不是很好,隔壁上廁所跟講話的聲音聽的很清楚,早餐位置少,菜色也不是很豐富。結論純泡湯很棒,要過夜可能不適合很注重睡眠品質的人
Friends_and_family Family
8/10
Excellent
01 Jan 2021
Kenny
NA........

Leisure Partner
6/10
Pleasant
12 Sep 2020
Tsun Te

房間設備進步空間非常大

床:太小。很舊翻身床頭會搖動很吵!
Partner
8/10
Excellent
22 Mar 2020
YI PING
很可惜入住隔天遇到停電(入住當天電話告知...
Friends_and_family Friends
8/10
Excellent
09 Mar 2020
CHIEH LING

賓至如歸

台灣走透透遇過人員的服務是最好的。入住時會主動提出要幫忙拿行李,吃早餐時會主動盛好清粥還會詢問要不要再來一碗。
建議可以在客人入住前確實確認房內電器用品是否正常運作(因為溫泉區)。
Friends_and_family Family
10/10
Exceptional
28 Feb 2020
Yi-Xin
工作人員非常親切!
服務超周到超貼心!
Friends_and_family Friends
10/10
Exceptional
27 Feb 2020
Wan Hua
服務態度非常好,早餐也非常好吃,早餐氣氛很溫馨
Partner

Location & surroundings

Phoenix Pavilion Hot Spring Hotel
No 1 Tianzhu Ln Wenquan Rd, Beitou District, Taiwan – China

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Phoenix Pavilion Hot Spring Hotel

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