Empire Hotel

4/10

Poor

14 May 2026

Lynn

The a/c was not working in the room and had to call maintenance to fix. The TV was not connected, so maintenance connected it while they were there fixing a/c.

Water damage in bathroom and tiles missing. Shower handle broken, but I was able to get hot water.

Hotel bed frame dusty/dirty.

Hotel does not have restaurant or bar. It has a Mexican restaurant entrance on second floor.

Lobby staff could not print out my bill until I checked out. I was charged more than what I booked on Expedia.

Overall the hotel needs renovation, and I have no reason to stay there again.

10/10

Exceptional

14 May 2026

Nira

Great location , nice lobby , friendly staff

Partner

8/10

Excellent

13 May 2026

Martha

Located in a very safe area and liked how restaurants where close to the hotel and Central Park is about 6 minutes away which I liked a lot.

Family

10/10

Exceptional

13 May 2026

Alejandra

Clean room, great location, cleaning staff is lovely, would stay again.

6/10

Pleasant

12 May 2026

Li

No comment

Partner

2/10

Poor

12 May 2026

James Keith

This is a busy, well located hotel near to Lincoln Center and Columbus Circle. But the hotel took 40 minutes to check in, the room was grubby and the blinds had fallen down on one of the windows which couldn’t be fixed until the next day and then it only went up halfway. On two nights I went to the bathroom to find a couple of cockroaches in the sink. There is no bar or restaurant but fortunately there are plenty nearby. Also the tv didn’t work. Not great and I stay in NYC regularly. I won’t be returning.

Self

6/10

Pleasant

12 May 2026

Eden

The price was right but the rooms are small (typical for NYC) and very, very old. The bathroom/shower are also not great. The hotel needs an update badly, especially the rugs, but then it would probably be less affordable. The location is great and very convenient!

Self

8/10

Excellent

11 May 2026

mona

I thought the Hotel Lobby was very nice. All the staff were friendly and I feel did an excellent job. The elevators and hallways were very nice. The room I had for myself was an adequate size and very nice. The bed and pillows were very comfortable. The door had some holes in it where the extra latch used to be. That certainly could have been filled in. The bathroom was very small and not in great condition. The tiles in the shower were old and the rain shower was kind of annoying because the shower was small. Because of the shape of the handheld sprayer, it sprayed everywhere. The door in the bathroom was chipped and in not nice condition.
All in all, except for the bathroom, it was a perfect hotel and perfectly situated for my stay. Some updating of the bathrooms could make it a 4 star hotel.

Self

2/10

Poor

10 May 2026

kristin

Rooms are very icky with chipped paint and nasty carpet. Was moved to a new room but still really needs alot of upgrades. Chuck Bass needs to come back and renovate this one😂
Beds are very creaky with every move you make. Charged my card 9 separate times and the front desk guy was rude when trying to find out why they kept charging over 3k in holds etc. I will not go back! Very disappointed.

10/10

Exceptional

10 May 2026

Mark

Great stay

Family

10/10

Exceptional

10 May 2026

Cristina

Lovely

Friends

10/10

Exceptional

09 May 2026

Audrea

Clean spacious room, the staff was friendly and prompt & the location is spectacular!

Family_with_children

8/10

Excellent

09 May 2026

Ellen

Great location, room was adequate and comfortable, enjoyed the rooftop bar.

Self

8/10

Excellent

09 May 2026

Bob

Room was smaller than expected for the price, some peeling wallpaper, some tiles in the shower and the bathroom door showed past water damage.
Room was cleaned every day, staff was helpful, they handled parking the car.
Excellent location by Lincoln Center and Broadway. Rooftop bar pricey but excellent service and view.

Partner

2/10

Poor

09 May 2026

Alex

The worst, I couldn’t even stay the first night.

Partner

6/10

Pleasant

08 May 2026

amber

Have stayed at the empire many times after its renovation but it has probably been 10 years since I last stayed there. What was once the place to be has now been let fall apart. The aircon heats when it’s supposed to cool. No more amenities in the rooms. Dust everywhere. Roll up blinds do not roll up. Elevators are incredibly dirty - carpet need steam cleaning. Bathroom has no vents so the moisture has caused years of damage to the walls. Such a shame to have let the property end up this way. It’s a wonderful location, sad to see the lobby bar closed down - it really used to be so bustling. Do not recommend. Most of the staff we very pleasant and helpful.

Self

10/10

Exceptional

08 May 2026

Laura

We enjoyed our stay at The Empire. It felt like you were stepping back in time when you entered the beautiful art deco lobby with music playing from the ‘30’s and ‘40’s. The room was nicely decorated in a mid-century modern decor and was very clean. The staff was friendly and helpful, and the location was great. Lincoln Center was across the street, Central Park was a couple of blocks away, and there were several good restaurants at the hotel and very near it. We highly recommend The Empire to anyone looking for a hotel on the upper west side.

Friends_and_family Family

6/10

Pleasant

08 May 2026

Ros

wallpaper peeling off walls. rust. pool and deck closed. bad gym. no amenities in the room. no room service.

Friends

2/10

Poor

08 May 2026

marisa

This was, without question, one of the worst hotel experiences I’ve ever had.

I booked a stay at the Empire Hotel for my birthday and upgraded the day before arrival—directly through the hotel—to a Superior One-Bedroom Double Suite. I was charged $1,563.03 for this upgrade and was explicitly told everything was confirmed.

When we arrived, we were given a standard room instead of the suite I paid for. No warning, no explanation—just the wrong room.

When I went to the front desk, staff acknowledged that I had been charged for the suite and that it was noted on my reservation, yet still told me there was “nothing they could do” because no suites were available. I asked multiple times to speak to a manager, and the manager refused to come out and speak with me. Everything was relayed through staff, which was incredibly dismissive and unprofessional.

What’s even worse is that there was no attempt to proactively correct the situation. If I hadn’t gone back downstairs to question it, they seemingly would have been perfectly willing to keep the full $1,500+ for a room I never received.

Instead of resolving the issue, I was told to come back the next day to find out how much I would be refunded—after already having my birthday night completely ruined.

The room we were given wasn’t even in good condition. There were visible maintenance issues, including a loose thermostat and peeling wallpaper, which made the situation feel even more terrible

8/10

Excellent

07 May 2026

Alana

Overall, I had a good stay. I understand the building is old, but there were things that are basic maintenance that needed to be done. Example, paint chipping off the doors and moulding, the ceiling above the shower was bubbling from the moisture, and there's no fan/vent in the bathroom. The heater did not work, it was blowing out cold air and actually dropped the temperature of the room, thankfully we had warmer weather. It was overall very clean, and the sheets and towels were fresh and clean. I only stayed one night, and it was good enough for that, if I was staying longer, I definitely would have asked for the heat to be addressed. The staff was very nice and check in was very smooth.

Family_with_children

10/10

Exceptional

07 May 2026

Barbara

My room had problems with the ventilation and I could not sleep. I was upgraded to a wonderful room for which I was very grateful and very much enjoyed. Thanks to the hotel staff who solved the problem in the most hospitable manner.

Self

2/10

Poor

07 May 2026

Rosemarie

Poor room conditions that ended up us having no sleep all night

Partner

4/10

Poor

07 May 2026

Maureen

I changed rooms and then left early. The rooms are in horrible condition and all or most of the metal surfaces in the bathroom are rusty. The carpeting has runs in it and the room had a random Ironing board leaning against the wall. I couldn't control the temperature in the room housekeeping had to come up and turn it off entirely. Very disappointing.

Self

4/10

Poor

07 May 2026

Yam

Not a clean hotel. Staff seem tired. Location is good.

6/10

Pleasant

07 May 2026

Eno

Everything but the rooms were very good. Rusted heat/ac unit, rusted bathroom door. Very old windows. Small bathroom, old and beat up vanity, and sink small water bounces out.

Friends

10/10

Exceptional

07 May 2026

Seth

Great location and comfortable room. Friendly staff.

10/10

Exceptional

06 May 2026

Catherine

Great location for Fordham University Lincoln Center events!

Self

8/10

Excellent

06 May 2026

Maureen

Location is great, close to Lincoln Center. Every staff member was so friendly and helpful. The lobby and restaurants beautiful. But the rooms are dated and could use an upgrade. But we enjoyed our stay.

Family

10/10

Exceptional

06 May 2026

NATALIA

The hotel met all my expectations and the Reception / Guest service exceeded them. Thank you!

Self

10/10

Exceptional

06 May 2026

Michael

Loved it

Partner

8/10

Excellent

04 May 2026

Steven

Good

10/10

Exceptional

04 May 2026

Fouzia

Clean rooms..beautiful hotel decor..staff excellent and door men polite and lovely

Family_with_children

10/10

Exceptional

04 May 2026

Daphne

Exceptionally clean, highly professional and friendly staff, art deco vibe. I stay here every time I have tickets anywhere in Lincoln Square, and it's fantastic. You won't find ice or vending machines but with great restaurants and a Starbucks right there, you'll get whatever you desire with little effort.

Self

10/10

Exceptional

04 May 2026

Benjamin

Staff was excellent. Pool and rooftop areas did not resemble online photos.

8/10

Excellent

03 May 2026

daria

Easy location; great staff and service; good restaurants

Family

8/10

Excellent

03 May 2026

Stanley

Everything was fine, except the heat pump did not work on the second night

Partner

6/10

Pleasant

03 May 2026

Scott

Staff was excellent. Bed was like sleeping on concrete and the wardrobe and wood sink cover were falling apart. Paint was peeling off the shower wall/ceiling.

Partner

8/10

Excellent

03 May 2026

Janet

There was no coffee/tea in the room. The air conditioning units were noisy

Self

10/10

Exceptional

03 May 2026

Steven

Great

10/10

Exceptional

03 May 2026

Alfonso

The entire hotel well kept and very clean. The staff was very helpful specially Ariel.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Neva

Strong smell in hallways (cleaning products). Wallpaper is peeling. Could use reno. Great location for events at Lincoln Center. Lobby and entrance get crowded and lines can be long to check in. Staff was very pleasant and helpful.

Family

10/10

Exceptional

02 May 2026

Laura

Hotel location is fantastic. For a family of 4 with two little children, the walk to Central Park was a breeze. There are cafes and restaurants near by for easy access to breakfast, lunch and dinner.

Room itself was clean and a good size for a NYC hotel. There was no closet to put clothes which was a bummer but we managed to live in the chaos for a short while.

I would definitely return to Empire to explore this part of the city more.

Family_with_children

8/10

Excellent

01 May 2026

Eleanor

Clean, friendly, great location, sorry I didn’t try the bar. Next time I hope.

Self

10/10

Exceptional

01 May 2026

Michelle

Room was very warm because the air conditioner was not working and I asked the maintenance staff if they could just open my window because it was too heavy for me to lift and no one ever showed up. Other than that concierge was wonderful and I just love the location.

Self

8/10

Excellent

01 May 2026

Heather

The staff was great! The parking was cheaper than any other hotel in the area. The valet was actually cheaper than other self-parks in the area.
Room was ok! Not amazing, but fine for a night in the city. Clean, just needs some TLC.
Lobby was beautiful. We have a daughter, It was so nice to get gelato/Starbucks (both right next door) and eat it in the warm pretty lobby.
The restaurant upstairs was really good and reasonably price for NY.
Nice to cut through Central Park and walk right up to Time Square.
Even though we book through Expedia, there was still a $22 charge for the hotel and the valet was $81.
I would definitely come back.

Family_with_children

6/10

Pleasant

30 Apr 2026

Charles

no amenities to speak of. No restaurant, no bar, only two thin towels in bathroom, no extra blanket or robes in closet. No coffeemaker.

Self

10/10

Exceptional

29 Apr 2026

Doreen

The staff were amazing !

Self

8/10

Excellent

28 Apr 2026

Jason

Very nice stay, and staff was great. I forgot to report it, but the detachable shower sprayer in room 122 had a leak in the hose. We didn't use amenities.

6/10

Pleasant

28 Apr 2026

DIEGO

The blinds in my room did not work and for the first two nights I had no WiFi.

8/10

Excellent

28 Apr 2026

Rebecca

Location to London Center is perfect. Pool was not open--not until May was the message. What is \"resort fee\" if not the pool? I stay here when going to Lincoln Center unless price is crazy high.

Self

10/10

Exceptional

27 Apr 2026

Satnam

Nice place. Little old but nice.

6/10

Pleasant

27 Apr 2026

Sara

The location is great.
But, I really don’t like much else.
The staff was at best ok.
We weren’t told anything about the property on arrival. We weren’t asked how the stay was when we checked out.
There was no coffee in the room nor did they have Coffee in the lobby.
The room was like an ocular migraine, patterns everywhere… carpet, walls, curtain.
The room was very dark. I tried to call housekeeping for an item and our telephone didn’t work. Weird room and bathroom layout.
It was clean and the shower was good.
There you have it.

Friends

10/10

Exceptional

27 Apr 2026

Lin

perfect locations and wonderful hotel.

4/10

Poor

27 Apr 2026

Brittany

My air conditioner was stuck on heat and room was stifling the entire time despite multiple maintenance attempts. Hot water was no consistent and the shower would not drain properly.

10/10

Exceptional

27 Apr 2026

Gregory

Property is somewhat dated but location is great.

Self

10/10

Exceptional

27 Apr 2026

Sarah

The staff was super helpful!

Friends_and_family Family

2/10

Poor

26 Apr 2026

Manar

One of the most bad experiences I had ever
The staff is rude and don’t care and don’t even check
If they have aged or no or ketchup or no or even anything you ask for
Everybody they are I say the other department go for it

Very busy and all tourists come mid s hotel to enjoy in

The pool desk was closed although given on the app and I thought that there is pool
Even if it’s raining next day it was sunny why they don’t open it !! Or even let us sit on the chairs beside it
And I didn’t see even coffe machine
That was regret and room smaller than my restroom and view is terrible

Family_with_children

4/10

Poor

26 Apr 2026

Angel

The bathtub was leaking and the curtain rod fell off the ceiling. Good location though.

Family

4/10

Poor

26 Apr 2026

Rachel

The only best thing about this place was location. Everything else was under two stars. It was dirty, dated and noisy. The pool was not in service and the roof top bar was not accessible through existing elevator so you had to go down to lobby to take a different elevators. Wall paper in the room was peeling off and carpet/rug was so dusty old and dirty that it gives an impression of an estate sale. Lamp in the room wasn’t turning on and it took over 5 hours for the maintenance to bring in the replacement. The air quality was very bad with their blow A/C- most likely never cleaned out the filters. Not worth it.

Family

8/10

Excellent

26 Apr 2026

James

Large room by NY standards, comfortable bed and continuous cleaning staff.
The facilities are beyond dated, peeling paint, clipped and torn furniture in our room.
The location was convenient. Definitely a mixed bag.

4/10

Poor

26 Apr 2026

Jefferson

This hotel is in a wonderful location, but the rooms are horrible. I guess that’s just New York but for $350 a night you would expect a nicer room. Bed was hard, pillows small, bathroom is outdated w/ shower curtain, mismatched caulking, rusted door jamb. Way overdue for a major renovation.

Self

2/10

Poor

25 Apr 2026

Steven

The light for the “E” on Hotel Empire was out. That was just ironic. The iron, ironing board, a lamp, and the window were all broken. That was annoying. The air conditioning being broken was the real problem. After 3 trips to the front desk I asked for a new room. My fourth trip to the front desk was because my “upgraded room” was a downgrade from a king to two twin beds (they just lied and hope I wouldn’t come back). Things happen, things break…. I get it. The staff couldn’t have been less helpful and honestly, half the room was broken. My wife begs that I add that the bathroom is so small that they had to put the garbage outside and the sink has no ledge.

Rooftop bar and location are awesome to be fair. There are 500 other hotels - choose one of those.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Cindy

“Unfortunately, the property didn’t match what was shown in the photos. It felt a bit run down, and the rooms were not as clean as expected. The location was convenient for getting around, which was a plus, but overall, I wouldn’t choose to stay here again.”

Partner

6/10

Pleasant

25 Apr 2026

Anthony

Great location, steps from Lincoln Center. Short walk to Columbus Circle in Central Park.

Self

10/10

Exceptional

25 Apr 2026

Beth

This is my go to spot when I need to stay for a night or two in New York City for work events. They usually have very good pricing. The bed is clean. The shower and bathroom is clean. It’s not in the best condition but I feel comfortable there it’s also positioned in a great location on 63rd and Broadway right across from Lincoln Center. If you’re visiting and have a budget this is a good choice.

4/10

Poor

24 Apr 2026

Ann

Nice helpful staff but the room was dirty, many things didn’t work and the rooftop was closed. It was a lot to spend for a gross room.

Family_with_children

6/10

Pleasant

24 Apr 2026

Daniel

We were disappointed with the room allocated to us, as the wallpaper was peeling of the walls, there was huge crack in the shower tray and the carpet was torn and taped. We asked for another room, which we got and it was much better. The staff were really great about it and everything else. It's a pity the bar in the lobby area is not open now as it was when we visited a few years ago. It's a good hotel, but needs to be brought up to a better standard.

6/10

Pleasant

22 Apr 2026

Jeanne

The sink was stylish, but not practical. The bed does need to be replaced. All in all, I had a good stay.

Friends

6/10

Pleasant

22 Apr 2026

Lorraine

Hotel is in a lovely location. Lobby and the rooftop bar are beautiful. The staff was very efficient and friendly. The room, however, was very small and shabby. Things like peeling paint and wallpaper took away from the experience.

Family_with_children

6/10

Pleasant

22 Apr 2026

Efrain Humberto

The property is old, and need to update.

Family

10/10

Exceptional

22 Apr 2026

Sara

Our room was what we expected for a NYC hotel room in terms of size. The bathroom is pretty small, but it was clean. Our room was on the 10th floor, and you could hear the people on the streets and sirens a little more, but we were able to adjust to the noise and sleep comfortably on the beds. The hotel elevators sounded a little questionable at times due to the noises they made. We noticed there were usually 2-3 security personnel at the hotel entrance each evening, which made us feel safer. The staff that we spoke to were very friendly! One of the housekeeping staff members always greeted us in the hall each morning, and I really wish I had gotten her name to credit her for how kind she was to us. We loved the 1940's vibe that you get when you walk into the hotel lobby. They played big band music, and you felt as if you were transported back in time. There are some awesome restaurants right around the hotel and an amazing Gelato shop right next door. We would stay here again.

Friends

10/10

Exceptional

22 Apr 2026

Zaida

no bar, no parking

Self

10/10

Exceptional

22 Apr 2026

Diana

Saw mouse at the restaurant area.

Family_with_children

8/10

Excellent

21 Apr 2026

Tali

The hotel is very centrally located and the staff are very nice, helpful and great. We asked for a small fridge, which they provided for free, but it don’t really work. We didn’t ask them to fix it, we just then used cooler bags and ice. The restaurant downstairs - Rosa Mexicano - has very tasty food but isn’t very accommodating to kids during mealtime rushes.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Jimauria

The staff was very kind and helpful. The property needed some TLC. The wallpaper on our floor was less than sensory-friendly but the staff says the renovations are happening. It’s a very old building and the ceiling leaks and running toilet are a part of that. I shared the list of repairs immediately needed with the staff when I checked out. The location was great, a few blocks from the Hop On Hop Off bus stop. Once it's fully renovated, the normal-New York, excessive room rate will be a great deal to stay in this bit-of-history property.

Family

2/10

Poor

20 Apr 2026

Jennifer

The room was very dirty. There was hair in the corners of the bathroom and sticky smudges all over the desk. It looked like oil or jelly of some kind that never got wiped up. The carpets needed cleaning, so don’t walk barefoot on them. The staff were very nice.

Family

6/10

Pleasant

20 Apr 2026

Rebecca

Unfortunately, there was no hot water in the shower and the bathroom outlet did not work. We reported this on the morning we left and I’m sure they fixed it. There was no coffee available anywhere in the hotel and we missed that. The staff was wonderfully solicitous and helpful.

The location is absolutely fabulous and that’s why we chose it.

Friends

8/10

Excellent

19 Apr 2026

Kevin Lane

I was pleased with price, location, and cleanliness. Ice is still nice to have available. The clocks in my room were set to the wrong time and could not be corrected. I adjusted. My room was small, but quiet and clean. Some wear on the wallpaper and water stains on the ceiling. Older decor. But, again, clean and functional. I will probably book there again.

GREAT LOCATION if you are a lover of the performing arts!

Self

10/10

Exceptional

18 Apr 2026

Chantia

No

8/10

Excellent

18 Apr 2026

larry david

Excellent location! Rooms need some maintenance, but we would stay again based on the area.

Partner

8/10

Excellent

18 Apr 2026

Patricia

Valet parking and Doorman were courteous and extremely helpful!

8/10

Excellent

18 Apr 2026

Nicole

Great location to the Lincoln Center. The property condition is pretty rough and neglected. Elevators need more atte tion on a daily basis as they were dirty our whole 4 night stay. The bathroom in our room was horrendous. Floor flooded and it looks like a gas station facility.

Partner

10/10

Exceptional

18 Apr 2026

joline hilary

The room was quite comfortable, the hotel staff was extremely friendly and accommodating. It was close to the subway at Lincoln Center and easy to hail a cab. Will definitely stay here again.

Self

10/10

Exceptional

18 Apr 2026

Christopher

Excellent as always. Staff are very helpful and polite. Rooms are always spotlessly clean and the location is second to none !

Partner

6/10

Pleasant

17 Apr 2026

Emily

Needs updating

Family_with_children

6/10

Pleasant

17 Apr 2026

Anne

The check-in experience was poor. Incredibly unprofessional and rude.

Family

10/10

Exceptional

17 Apr 2026

PATRICIA

Beautiful hotel. Staff are great

Self

6/10

Pleasant

17 Apr 2026

Beth

This is a great entry-level option for Manhattan. The Lincoln Center/Upper West Side location is especially convenient, with plenty of restaurants nearby; Starbucks, The Smith, and more/and it’s ideal if you work in the area.

It’s not luxury, and the rooms feel a bit dated (likely unchanged since the ’90s), but everything is clean, well-kept, and organized. The pricing is fair for what you get, and some rooms offer nice views.

One tip: avoid interior rooms if possible. Overall, a solid, dependable stay with consistently friendly staff.

Self

2/10

Poor

16 Apr 2026

Yaimara

The cleaning staff left my room open and unlocked and they promised to comp me one night but then never followed through!

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

hagar

Thank you for a great experience. I will defenetly come back soon

8/10

Excellent

15 Apr 2026

Han

Overall it was a good stay. When we booked via hotel.com, it listed our room including balcony/patio. I did research and found this hotel did not have any balcony. Anyway, it was okay w/o balcony. However, we were placed on 2nd floor. Window is no sound proof. It was pretty loud. Room is small, generally clean. We love the hotel location.

Friends_and_family Family

2/10

Poor

15 Apr 2026

Jamaal

This hotel is outdated, doesn’t have well informed staff, foul smelling, and roach infested. Upon entering this hotel you will notice that it is blazing hot. We noticed the thermostat was set at 85 and even for late march where winter is still hanging on, that was way too hot. We reserved two rooms yet the front desk could only find one. After many frustrating minutes they miraculously found our second room. We go upstairs to our two, tiny, should be city view (but is not) rooms to find that one room smells absolutely disgusting, putrid even. So much so that we immediately go back to the front desk to ask for another room, and they obliged. One of rooms had stained bedding and a chunk of porcelain missing from the bathroom sink, neither room had good lighting and I could only assume that’s to disguise nasty things hiding and lurking around. We found a dead roach and a live roach crawling around in our room. This sent us over the edge and we immediately checked out but not before the front desk asked us to send our pictures of the roach to housekeeping. I’ve noticed in other reviews people mentioning roaches so I do not think this is an isolated incident nor do I think they are doing anything to mitigate the issue. Keep away from this hotel.

Partner

8/10

Excellent

15 Apr 2026

Tali

The staff were very nice. The hotel is in a wonderful location. Room was clean.

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Wayne

The room was clean and the bed very comfortable. The rooftop bar was excellent. The staff very friendly and helpful The only problem I encountered was no hot water in the shower.

Self

10/10

Exceptional

14 Apr 2026

Lily

Very clean. In a perfect spot.

10/10

Exceptional

14 Apr 2026

LaRaye

I love Empire Hotel.

Self

10/10

Exceptional

13 Apr 2026

Javier

Staff is friendly and very attentive

10/10

Exceptional

13 Apr 2026

Olivia

staff was extremely accommodating and the location could not be more perfect!

Family

6/10

Pleasant

13 Apr 2026

Hilda

Many at front desk were rude and curt. Keenan was the one salvation who showed compassion. Rust was noticeable in rooms and suite had a long clanking bang from heater beginning at 3:am

Self

6/10

Pleasant

13 Apr 2026

Jenna

The room was not as nice as I expected given the way the lobby and photos look online and the price of the rooms. The cleaning staff were the friendliest people on the staff, otherwise everyone was a little rude. Never felt like I had their full attention, the doormen opened the door for you only half the time (hands were full with a baby) and the rooftop staff were rude about us wanting to eat there with a baby. The AC in my room did not work, I called down to the front desk twice and each time someone was sent up quickly but unfortunately they did not spend the time to look into the issue and the AC was never fixed.

Friends