Name: Hotel Esperanza Oaxaca Centro
Address: Hidalgo 1216, Colonia Centro, Oaxaca, 68000, MX

6/10

Pleasant

03 Nov 2025

Rodrigo

The

2/10

Poor

18 Sep 2025

Citlali

Bedsheets had a stain of blood and other stains. My towel was so bad very rough and I don’t know if he’s been washed. Service was bad!!!

6/10

Pleasant

15 Jul 2025

Kazuhiko

Staff is good. Near the downtown. No air conditioner. Poor internet.

Leisure Self

10/10

Exceptional

18 May 2025

Luis Enrique

Sorprendido gratamente

Estaba preocupado por las reseñas en Google Maps pero quedé sorprendido gratamente.

Baño limpio, sabanas impecables, frazadas limpias, toallas en excelente estado, el mobiliario suficiente.

Definitivamente es un hotel viejo pero se ve que le están hechando ganas al mantenimiento, volvería a hospedarme son duda.

Muy cerca del centro

Friends_and_family Family

2/10

Poor

18 Apr 2025

Luis

Didn’t feel safe. A lot of stairs. Very dark at night.

8/10

Excellent

20 Jul 2024

Xiomara Y

I like how convenient it was to walk to the Zocalo and they were friendly and helpful with our transportation back to the airport. Something they need to work on is on having a key so they can go clean the rooms without us having to turn them in and asking for them when coming back.

Leisure Friends

2/10

Poor

16 Jul 2024

Maria Del Carmen

Awful!!! Nothing to do with the photos they show on the internet, everything there is old and dirty, only one towel in the bathroom and it was old and with holes, there is no hot water in the shower, we arrived at 8 am (we notified days before) and a person in pajamas and almost asleep just showed up,he never asked us names or IDs and only gave us the
room key and left
We left after a couple of hours and we had to look for another place, thankfully we found an excellent hotel totally different to this awful “hotel”, the only inconvenient was because we had to paid again for the new place ( hotel Esperanza was paid in advanced and they didn’t pay our money back.
Please don’t include hotel esperanza in your page

Leisure Family

10/10

Exceptional

05 Feb 2024

rufina

It is a very clean and friendly place the only two thing I did not like is the at I booked a 3 bed room and they only offer one towel and make sure you take your own toilet paper the room does not provide it.

2/10

Poor

05 Aug 2023

Natali

The room had an odor that was unbearable to stay in.

2/10

Poor

11 Mar 2023

Aliyah

They never asked for an ID they gave my key to someone else. Apparently anyone can walk up to the desk claim they have a booking and they’ll hand you a key to a room without checking your credentials. Even when I stood at the lobby for at least 10 minutes in front of the receptionist with 4 pieces of luggage. No assistance was offered, the manager seemed to be busy with his construction workers bringing down bags of debris, making all kinds of loud noises past 8pm. This property is under renovation which is not disclosed in the page. The room was in terrible conditions. We booked the multi family room with 3 beds since it was 5 of us. The room is in terrible conditions with torn curtains, no safety latch, no remote control, the dirtiest carpet I’ve ever seen in my life and to make matters worst, 1 dirty towel for everyone to share.

Leisure Family

8/10

Excellent

10 May 2022

Lulu

Staffs are so friendly and smiley. It was an old hotel but good for the price. It was close to everything and very central.

Leisure Self

2/10

Poor

11 Apr 2022

Sandra

I arrived and the lobby was not welcome at all. I took a quick shower but had to wait 15 minutes for hot water. Then pictures because the room was unacceptable. The top lock was broken, there was no safe for valuables, the door had cracks, and bed had holes. I left.

Leisure Self

4/10

Poor

24 Mar 2022

Eckhart

Broken AC and no fan, very hot room, broken shower curtain and tiles coming off, drawer doors broken, .....

10/10

Exceptional

24 May 2021

Verified traveler

i was only there for one night, but the staff was very helpful in getting my stuff in my room and helping me get a taxi the next day. the place was clean and pretty close to the center of town, so i was able to get some nice food before turning in for the night. the room is modest but it works perfectly for a relaxing spot after a long day of traveling. they dont seem to have an elevator and all the rooms are on the second floor, so be mindful of that if you stairs are an issue for yourself. but overall would definitely stay again next time im in Oaxaca.

Leisure Self

4/10

Poor

20 Mar 2020

Verified traveler

This is a strange old property, but was just a short walk to the Zocalo (main square).
Winding hallways--under construction?; beat up furniture; extra charge for air conditioning; inadequate hot water system; hard uncomfortable bed and pillows; no padded chair to sit on.
The room we finally ended up in had no toilet paper, only one towel for two, no soap or shampoo, non-functioning remotes. The friendly staff supplied those things when asked, but they obviously had not checked the room beforehand.
Why were we offered this free room as part of our airplane travel? It would not give anyone a positive view of Oaxaca.

Business Partner

8/10

Excellent

09 Jan 2020

Javier

I like that is walkable to the zocalo and the the historic center.

Friends_and_family Family

4/10

Poor

20 Nov 2019

Hotelesperanza

Room was very dirty linen and floors not enough water for shower

Friends_and_family Family

10/10

Exceptional

17 Nov 2019

Verified traveler

Good place, accessible, close to the downtown, churches and museums

Friends_and_family Partner

6/10

Pleasant

07 Aug 2018

Verified traveler

They charge for using the air conditioning! Is cheap but annoying to see the staff telling you you have to pay before turning on; when Oaxaca has a very hot weather, it should be included!

2/10

Poor

30 Jul 2017

maria

Hotel is close to venues of interest.

Roaches in the room, room is outdated, too noisy since the room faced the street, all the odors from the restaurant next door stayed in the room, since there is not A/C, towels were so old they looked like old rags, no amenities, no remote control for TV. Pillows were very hard as well as the mattress

8/10

Excellent

02 Nov 2016

Al

Convenient

Very convenient to the town center and good breakfast place right next door.

6/10

Pleasant

16 Aug 2016

Verified traveler

It was a good experience disputed the fact that most people only speak Spanish

8/10

Excellent

10 Apr 2016

Jill

Oaxaca City a cultural delight

Great city,hotel located approximately 800 mts from zocalo
Staff were very helpful but spoke no English
They were smart enough to use a translation app so we all typed away thus communicating very well
Downside too hot to just have a fan,but you get what you pay for,so that is not the hotels fault,we could have paid more & had AC
Also they are in the equal top position in the extremely hard mattress competition

Partner

6/10

Pleasant

04 Mar 2016

larry

enjoyable

They spoke no English but we managed pretty well

2/10

Poor

16 Jun 2026

Ibeth

Para el precio que cobran , el lugar no está muy apto , el baño no está bien, le falta muchas cosas al hotel

Family_with_children

4/10

Poor

01 May 2026

RAFAEL

Poca higiene en las sábanas de la cama. Ya que habia cabello y vello corporal

Self

2/10

Poor

06 Apr 2026

Hilda Isabel

La habitación limpia, las sábanas y colchón con muchos cabellos y con manchas oscuras, el personal educado pero reservado, buena ubicación, el olor a insecticida era muy fuerte.

2/10

Poor

22 Mar 2026

Pipsa

I want to warn everyone to not to stay here! The hotel is a scam, extremely dirty, dark, dull and completely horrible! There were sperm stains on bed covers, spills of unknown human fluids on the walls and on the worn out carpets. I ended up checkin out after the first night, just couldn't do it! But what bothers me the most is that the stuff was completely unhelpful and dishonest. I complained to hotels.com about the condition of the hotel and asked for a refund. Hotels.com contacted the hotel but the reception lied straight to my face that they know nothing about this and therefore can not help me with the refund. This was a complete scam! I also want to remind everyone that in the end you are responsible for the hotel that you book. Even though the agency is willing to help you, if the hotel gives you an unhabitable room and doesn't want to help with a better one or help you with cancellation, they can get away with it! So do not trust these agencies either, there is a loophole where the customer has no rights in these situations. The hotel asks you to turn to the agency and the agency won't do anything if the hotel doesn't agree with your request. Very disappointed with hotels.com in this case and super disgusted with the hotel and the way they scam people. A very bad experience overall!

Self

2/10

Poor

17 Mar 2026

Luis Fernando chan

Habitación sin Televisión, problemas con la regadera

Family_with_children

10/10

Exceptional

21 Feb 2026

Jesús

Muy buena tanto el servicio como la estancia .

10/10

Exceptional

14 Feb 2026

Geovanni

Nice

10/10

Exceptional

13 Feb 2026

Geovanni

Nice

Leisure Partner

6/10

Pleasant

05 Jan 2026

Melitón Héctor

La persona que atiende nada amable
No tiene estacionamiento tienes que buscar donde dejarlo o dejarlo en la calle
La habitación le hace falta mantenimiento hay cosas ya viejas y necesita ser atendido en cuestión de mantenimiento general

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Bonifacio

Habitación normal, por el precio se podría decir que todo bien

Friends_and_family Family

4/10

Poor

23 Dec 2025

Melanie

Zimmerausstattung sehr abgewohnt. Zimmer zur Straße hin, leider war ein Teil des Fensters kaputt, sodass man es nicht schließen konnte. Dementsprechend laut. Zudem Flecken auf dem Bettlaken.

Leisure Partner

6/10

Pleasant

01 Dec 2025

César Octavio

Es un hotel para pernoctar, el agua caliente no te alcanza para bañarte aún en un baño de 5 min, no hay botines, y no son serviciales en la recepción, en general, es un hotel céntrico económico pero no muy recomendable a menos que tomes en cuenta todo lo anterior.

Friends_and_family Friends

10/10

Exceptional

15 Oct 2025

Linda

Hay un lugar para comer a un lado, personal amable

8/10

Excellent

05 Oct 2025

Erick

Bien para el precio

Leisure Self

10/10

Exceptional

06 Sep 2025

Elisa

Excelente Servicio

Leisure Friends

4/10

Poor

01 Aug 2025

Eristeo

Los baños sucios, no había agua caliente, poca atención.

10/10

Exceptional

08 Jul 2025

Raphael

La discreción

6/10

Pleasant

06 Jul 2025

Andrea Itzel

No pasan hacer la limpieza

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

Oscar

Es una buena opción para viajar. Limpio. Y con lo necesario. Cama limpia y cómoda. Buen servicio de sanitario. Todo ok

Business_and_leisure Partner

6/10

Pleasant

28 Mar 2025

Genoveva

Cerca del centro

Leisure Partner

10/10

Exceptional

24 Mar 2025

Aldrin

Muy cómodo y un ambiente agradable el personal muy amables denuevo realizaría otra reservacion con ellos esta serca zócalo

Friends_and_family Friends

6/10

Pleasant

21 Mar 2025

Leticia Aguilar

Mobiliario escaso,no hay donde guardar la ropa,internet lento, no tiene servicio de cable

6/10

Pleasant

13 Mar 2025

KARLA DANIELA

HOTEL MUY BASICO

Self

2/10

Poor

19 Feb 2025

Fer

Cero que ver las imagenes con la habitacion que me dieron tuve que pedir que me cambiaran de habitacion porque no era el ban̈o que elegi, no estaba limpio y tampoco tenia agua caliente. Las chicas muy amables pero el lugar muy feo

6/10

Pleasant

08 Jan 2025

laura

Es un hotel pequeño y bastante descuidado pero por el precio está bien

Leisure Family

2/10

Poor

24 Nov 2024

Juan Carlos

Hotel muy viejo, muuuuy descuidado, sucio, no tiene buena atención. En general pésima estancia.

Leisure Family

2/10

Poor

15 Nov 2024

Mirtha fabiola

We país 3332 pesos súper expensive it was a very insecure building it seems that the they didnt paint the building in years we found hair on the carpet and on the bed we didnt stay we wish a refund for not staying

4/10

Poor

06 Nov 2024

Nephtali

La habitación que me proporcionaron estaba en el último pisó. Y la verdad enalas condiciones. Por otro lado tiene una muy buena ubicación.

Leisure Family

10/10

Exceptional

17 Sep 2024

Carlos

La localización del hotel está increíble ya que tiene varios lugares que visitar cercanos

6/10

Pleasant

26 Aug 2024

Adriana

La atención fue buena
Solo que las
Camas están demasiado duras

Leisure Friends

8/10

Excellent

20 Aug 2024

Francisco

Excelente ubicación, servicio aceptable, buen trato. Algo de ruido normal. Nos gustó!

Leisure Family

6/10

Pleasant

11 Aug 2024

Yareli

Las camas muy duras, era habitación para dormir personas y solo dieron una toalla

Leisure Family

8/10

Excellent

06 Aug 2024

Jorge

Buena calidad respecto al precio ofrecido. Gracias!

Leisure Self

8/10

Excellent

19 Jul 2024

Jorge Humberto

Bastante tranquilo y muy buena ubicación, si les falta limpieza

Leisure Partner

4/10

Poor

04 Jul 2024

Jost

Muchísimo calor, no se puede dormir. Si a eso se añade el ruido, aunque eso no depende del hotel.

Business Family

8/10

Excellent

28 Jun 2024

Angela

Le falta una buena remodelacion

10/10

Exceptional

19 Jun 2024

Diego

Buen servicio y bien localizada.

6/10

Pleasant

14 Mar 2024

Abraham

Nos cambiaron de habitación

Leisure Partner

8/10

Excellent

19 Feb 2024

Miguel

Buenas ubicación
Solo hay que mejoras los colchones muy duros

2/10

Poor

19 Feb 2024

maria guadalupe

No recomendable

La fachada no es buena, los pasillos sucios y oscuros, no hay agua caliente, solicite una habitación doble y solo colocaron una toalla, de amenidades solo 2 pequeños jabones.

Friends_and_family Friends

4/10

Poor

24 Jan 2024

Verified traveler

NO COCUERDA ESPECTATIVA CON RELAIDAD

MI EXPERIENCIA NO FUE SATISFACTORIA YA QUE LA ESPECTATIVA QUE GENERA LA PAGINA NO ES NADA ACORDE A LA REALIDAD, EL HOTEL Y LAS INSTALACIONES SON MUY VIEJAS, NO HUELE BIEN. EN LO PERSONAL NO ME AGRADO LA EXPERIENCIA EN EL HOTEL

Business

8/10

Excellent

26 Aug 2023

Estela Mariela

Me encanta amabilidad del personal y el espacio de la habitación

2/10

Poor

25 Aug 2023

JOSE

cheap is expensive

Leisure Family

8/10

Excellent

25 Jul 2023

GEORGINA

Su fuerte es la buena ubicación

El lugar es justo con relación al precio (Comprado con anticipación) pero su ubicación es escencialemnte conveniente, está cerca de todo e incluso para moverse en taxi a distintos lugares no es caro, además la atención del mostrador es muy buena, te facilitan cosas como llamar a taxis, direcciones, ayuda para medicinas que necesitan refrigeración etc.

Friends_and_family Family

8/10

Excellent

17 Jul 2023

Yareli

Plan atención y limpieza execelente,

Leisure Partner

10/10

Exceptional

11 Mar 2023

JOSE ALBERTO

buena ubicación...

Business Self

6/10

Pleasant

05 Jan 2023

Israel

La atención del personal excelente, son muy amables y siempre atentos. Lo que no me gusto fue la limpieza de la habitación y baño.

Leisure Family

4/10

Poor

26 Jul 2022

Beatriz

La ubicación es muy buena y la atencion del personal también. Lo que deja que desear es la habitación me toco el cuarto 9 la regadera casi no salia agua y ademas se desbordaba el agua cuando te bañas se reporto y no hicieron nada . Al llegar la alfombra se encontraba mojada y según no sabian porque era pero al usar la regadera vimos que el agua llega hasta ahí

Leisure Family

6/10

Pleasant

27 Jun 2022

Elianne

Mas o menos

Business Self

10/10

Exceptional

07 Jun 2022

Joaquin

Todo muy vien grasias