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Gala Oaxaca

Oaxaca · Mexico

Bustamante 103View location

7.6/10Very good567 Reviews
Cleanliness8.0/108.0
Service8.2/108.2
Comfort6.8/106.8
Condition7.4/107.4
Location9.6/109.6
Neighborhood8.8/108.8
Value8.0/108.0
Amenities7.6/107.6
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  • Most popular

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Gala Oaxaca

This family-friendly hotel enjoys a fantastic setting in the heart of Oaxaca's World Heritage city centre, just steps from the ‘zocalo, ' or main square.

The Museo del Palacio is right next door, and the stunning Oaxaca Cathedral, fascinating Oaxaca Textile Museum, Rufino Tamayo Museum of Pre-Hispanic Art, and Museum of Contemporary Art of Oaxaca are all within an easy ten-minute walk.

The comfortable guest rooms are cool, bright and simply furnished with ceiling fans, cable televisions, and Wi-Fi internet access. The onsite restaurant serves authentic regional dishes, and guests might choose sample other local and international specialties at the nearby Terranova restaurant, just 100 metres away.

Whether travelling to the city for business or leisure, this hotel's wonderful location, cosy rooms and attentive service make for a pleasant stay.

Read more about this hotelShow less

With a stay at Hotel Gala Oaxaca in Oaxaca (Oaxaca Centro), you'll be steps from Zócalo and Benito Juarez Market. This hotel is 0.4 mi (0.7 km) from Oaxaca Cathedral and 0.6 mi (0.9 km) from Mercado 20 de Noviembre. Make yourself at home in one of the 36 guestrooms.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk.

A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Noise-free rooms not guaranteed Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately MXN 200 to 400 for adults, and MXN 200 to 398 for children
    • Airport shuttle fee: MXN 500 per vehicle (maximum occupancy 3)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Zócalo 0.1 km / 0.1 mi
Government Palace 0.1 km / 0.1 mi
Iglesia de La Compañía 0.1 km / 0.1 mi
Templo de San Agustín 0.2 km / 0.1 mi
Benito Juarez Market 0.2 km / 0.1 mi
Andador de Macedonia Alcala 0.2 km / 0.1 mi
Oaxaca Cathedral 0.3 km / 0.2 mi
Oaxaca Textile Museum 0.3 km / 0.2 mi
Museum of Oaxacan Painters 0.3 km / 0.2 mi
Macedonio Alcalá Theater 0.4 km / 0.2 mi
Museum of Contemporary Art of Oaxaca (MACO) 0.4 km / 0.2 mi
Exconvento de San Pablo 0.4 km / 0.3 mi
Mercado 20 de Noviembre 0.5 km / 0.3 mi
San Felipe Neri Temple 0.5 km / 0.3 mi
Pochote Organic Market 0.6 km / 0.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2006
  • Single rooms: 22
  • Double rooms: 7
  • Suites: 7
  • hotel
  • American Express
  • MasterCard
  • Visa
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
Show 11 more facilities & services
  • Wi-fiExtra charge
  • Laundry service
  • Medical serviceExtra charge
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Luggage room
  • Clothes dryer
  • Towels and bed linen
  • Conference room
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TRIPLE STANDARDTRIPLE • STANDARD • 1 Bedroom • 28 m²TPL.ST
    TRIPLE STANDARDPhoto unavailable1 photo

    Gala Oaxaca

    TRIPLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 3–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Room amenities

    • Bathroom
    • Direct dial telephone
    • TV
    • Wheelchair-accessible
    • Wi-fi
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 20 m²SUI.ST
    SUITE STANDARDPhoto unavailable1 photo

    Gala Oaxaca

    SUITE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–4 • Adults: max. 2 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST-2
    DOUBLE STANDARDPhoto unavailable1 photo

    Gala Oaxaca

    DOUBLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 3SUITE • CAPACITY 3 • 1 Bedroom • 28 m²SUI.C3
    SUITE CAPACITY 3Photo unavailable1 photo

    Gala Oaxaca

    SUITE CAPACITY 3

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 3–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C3

    Room amenities

    • Bathroom
    • Wi-fi
    • Wheelchair-accessible
    • TV
    • Direct dial telephone
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Gala Oaxaca

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable1 photo

    Gala Oaxaca

    DOUBLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 2–4 • Adults: max. 2 • Children: max. 2
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Bathroom
    • Wi-fi
    • Wheelchair-accessible
    • TV
    • Direct dial telephone
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 20 m²SGL.ST
    SINGLE STANDARDPhoto unavailable1 photo

    Gala Oaxaca

    SINGLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Living room: 1
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D

    Photos are not available for this room type.

    Gala Oaxaca

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 20 m²QUA.ST-2
    QUADRUPLE STANDARDPhoto unavailable1 photo

    Gala Oaxaca

    QUADRUPLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Single bed 80-130 width, 2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST-2

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Gala Oaxaca

7.6
Very good
567 Reviews
Cleanliness
8.0 /10
Service
8.2 /10
Comfort
6.8 /10
Condition
7.4 /10
Location
9.6 /10
Neighborhood
8.8 /10
Value
8.0 /10
Amenities
7.6 /10
100 reviews shown
10/10
Exceptional
28 Jul 2026
Selena
Had a great time. Staff is very friendly. Location is amazing.
10/10
Exceptional
08 Jul 2026
Wi
Very clean rooms, helpful staff and best of all, the hotel is right across the zocalo. Only drawback, there is no elevator.
Overall, very good hotel.
Self
10/10
Exceptional
04 Jul 2026
Raul
👍
Family_with_children
4/10
Poor
30 Jun 2026
Sabrina
NA
Self
6/10
Pleasant
23 Jun 2026
Daniel
10 yards from Zocalo. Xoxo convenience store right next door. Amazingly beautiful sweeping stair cases. The price is very low and as a consequence it is barebones and room are a good sleeping place but nothing more. No elevators so if you are old or have mobility issues, find a different place. Staff was amazing.
Self
4/10
Poor
05 Jun 2026
Cristina
We didn’t not have ac. Power went out due to rain and we saw cockroaches. The staff were very helpful though. They also helped get our bags to the cab which was farther away due to protests.
Family_with_children
6/10
Pleasant
25 May 2026
Jesus
If you’re on a budget, this hotel is a good option. The rooms are small, the beds are a bit hard, and there’s no A/C — only a ceiling fan above the bed. However, the Zócalo is just steps away from the hotel, which makes the location very convenient. This would be more of a backup hotel option for me.
Self
10/10
Exceptional
21 Mar 2026
Miguel
El señor Valentín en registracion lo mejor de lo mejor muy amable gracias a él regrese y me hospede nueva mente excelente ser humano y súper atento merece un aumento
Family
10/10
Exceptional
16 Mar 2026
Jasmin
There was a little bit of hair on the sink and there was trash in the bathroom can. Also there is no air conditioning but the room served its purpose. It’s very close to the Zocalo which is amazing. The location could not be anymore perfect. The staff was super kind and helpful as well. I would stay there again.
Family_with_children
6/10
Pleasant
27 Feb 2026
Joanna
Beware no elevators, i got stuck carrying a heavy luggage up two sets of stairs. It was harsh! Cuidado no ay elevadores. Tendrás que subir tus maletas por escaleras.
Self
8/10
Excellent
24 Feb 2026
Alma
The room was small but clean over all. Not the best water pressure but got the job done.

Staff was super friendly and the shuttle service was amazing. I had to be at the airport at 6am and they were there at 5:20am!
Friends_and_family Family
6/10
Pleasant
09 Feb 2026
David
The stuff and service was good. My only issue was that when I arrived I found a dead cockroach on the shower and the beds were uncomfortable and also we couldn’t figure out how to turn on the television.
10/10
Exceptional
07 Feb 2026
Maira
Pro: Welcoming staff and they are very helpful including housekeepers. The building is very clean and so are the rooms.

Cons: Due to water shortage they do not wash bedding linen every day. That’s something to keep in mind. Not sure about the bathroom towels.

Overall I felt safe and satisfied staying here.
Leisure Family
10/10
Exceptional
27 Jan 2026
Beverley
What stood out was the attitude of and assistance offered by Carolina and Anna. We needed a lot of help and they were ALWAYS there to look after us. Kudos to them.
Leisure Friends
2/10
Poor
10 Jan 2026
Jorge Beltran
Well the room didnt provide toilet paper , and when i ask the front desk they told me they didnt have none , so i went to the store n bought my own , not ok !
Leisure Self
6/10
Pleasant
31 Oct 2025
Gilberto
Made a reservation 10/30/25 with credit card thru Expedia with a discount but once I got to the Hotel Gala Oaxaca was told that I needed to pay cash only & it was $600 pesos more than what it was thru the app. Didn’t argue and paid for it but once I left the Hotel I got charge on my credit card even though I pay cash. I like the location close to the centro and room was ok.
Leisure Family
4/10
Poor
24 Jun 2025
Oswaldo
Poor light, very small bathroom, hard bed, not elevator hard to transport the luggage to the rooms and not people around to help.
Leisure Family
4/10
Poor
18 Mar 2025
Marion
Felt very creepy. Lamp in room but no where to plug it in. The good thing was hot water, the bad is, it was scalding.
Great location and staff
10/10
Exceptional
18 Jan 2025
Moi
Lo unico me gustaria que agregaran fuera conecion para carga computadoras' celulares etc....no tienen un estacion en los cuartos
Leisure Family_with_children
10/10
Exceptional
10 Jan 2025
Beth
Clean and quiet!!
8/10
Excellent
10 Jan 2025
Robert
Very well located on a corner just across from the main square. We came for the Radish Festival and subsequent Christmas activities and were always just steps away from the festivities. The hotel is noisy as many have reported but this is because it is historic tile and plaster walls. The rooms are very small, but comfortable for sleeping. We do not travel to stay in our rooms anyway, so we were fine and the price was attractive. The staff were incredibly friendly and helpful as our Spanish was not so good.
Leisure Partner
2/10
Poor
17 May 2024
Evelyn

Unhappy

Room phone not working, TV without cable connection, fly snatched on wall, door latch broken, drape broken and could not close so no privacy, and more. The pro was that it was feet from Zocalo. I
Self
2/10
Poor
05 Apr 2024
Juan
The Zocalo dining area was very walkable and safe.
Leisure Partner
2/10
Poor
28 Feb 2024
Romualdo
Honestly, it was a bad decision to stay in this hotel. There is nothing dood I can say about this hotel, my wife and I had to leave the hotel before the day check out. Bad smell in the bathroom, a lot of noise in the hallways, cleaning was terrible, no AC. Etc.
Bad decisions
Leisure Family
4/10
Poor
23 Feb 2024
Martha
The beds were terrible the springs were poking us. The other bed was uneven and could not sleep. The curtain stick was vent and could not close curtains properly and the secure lock was breaking it was hanging.
Leisure Family
10/10
Exceptional
22 Feb 2024
Mark
Great
4/10
Poor
30 Jan 2024
Teresa
Smells bad sewer system.
Partner
8/10
Excellent
05 Dec 2023
GERARDO

Recomendado!!!

A excepción del wifi que es un poco inconsistente, todo lo demás fue muy satisfactorio. El personal muy amable. Hotel limpio, seguro y cómodamente localizado en el centro de Oaxaca. Recomendado!!!
Friends_and_family Family
6/10
Pleasant
26 Nov 2023
Dolores
very close to zocalo, everything close by, love staying here
Leisure Friends
10/10
Exceptional
07 Nov 2023
Avelino
Everything was great! I will definitely recommend it and will stay here again!
Leisure Friends
8/10
Excellent
10 Oct 2023
veronica
No restaurant in the property. But great location. Attention! No A/C and yes, beds feels like rockes.
Partner
8/10
Excellent
13 Sep 2023
Virginia
Comfortable, good service
Leisure Family
8/10
Excellent
28 Aug 2023
Mark

Happy guest

Property location desirable. Standard room small.property very clean.shower had hot water. No toilet issues. Staff very friendly. 24 hour attendant. Pleasant environment felt safe and secure.
Self
8/10
Excellent
10 Jul 2023
JESUS F
The hotel is in a good location but the condition is terrible, the cold water in the bath is not working, the lock inside in the door is down, as well the toilet paper dispenser..
Friends_and_family Family
10/10
Exceptional
05 Jul 2023
leonardo
Todo está muy bien lo único malo son las sábanas y las sobrecamas tienen rastros de manchas. Si no fuera por eso sería Excelente!!
Leisure Partner
8/10
Excellent
04 Mar 2023
Craig
Very clean. Staff were friendly. Location is great beside the square, and close to all city sites.
Outside suits are better for airflow cause no a/c
Leisure Self
8/10
Excellent
25 Feb 2023
Felisa
I love the was so close to the zocalo, dinning areas and museums. Excellent location. It is simple bedding and tight rooms, but it was just for sleeping, so it was perfect. very clean and the cleaning lady was so helpful and nice. Also the reception, except from one man who received us the day we arrived. he was not very helpful and did not want to take the pay in cash for our reservation, because we book it in line. no customers empathy or help. Otherwise everything was great and we love it.
Business_and_leisure Friends
8/10
Excellent
18 Nov 2022
Luis
Great location at an affordable price
Leisure Partner
4/10
Poor
05 Nov 2022
Teresa
The room is to small, no AC the fan make to much noise .
Partner
8/10
Excellent
11 Aug 2022
PAULA
everything was very good, safe and clean
Business_and_leisure Self
10/10
Exceptional
06 Aug 2022
Elan
Excellent hotel for the price point. Clean, comfortable, great service, great location.
Leisure Family_with_children
8/10
Excellent
18 Jun 2022
Laura Virginia
Beds are hard as a rock, other than that employees are attentive.
Business_and_leisure Family_with_children
6/10
Pleasant
18 Jun 2022
Reuben

Nothing works

Great location but this property needs an upgrade. There was a strong sewage smell coming from the pipes in the bathroom. The phone didn't work. The fan didn't work. The TV did not work. And of course no refrigerator nor a safe box.
Self
8/10
Excellent
07 Apr 2022
Dolores

What a weekend ❣️

Short 4-5 days of awesome! Shopping and relaxing, eating and sleeping! Got to love the weather in Oaxaca 😍 Can’t wait to go back and stay at Hotel Gala once again..... we feel right at home
Friends_and_family Friends
8/10
Excellent
17 Mar 2022
leonardo
Muy amables y los cuartos muy limpios. Todo a muy buen precio
8/10
Excellent
20 Feb 2022
Doreen
Great location and pretty quiet for being by the Zocalo
Leisure Self
10/10
Exceptional
02 Dec 2021
Maritza
Todos fueron super amables! Gracias!
Everyone was super friendly! Thank you!
Leisure Family
4/10
Poor
30 Nov 2021
Guillermo
Old style
Leisure Family
10/10
Exceptional
04 Nov 2021
Victoria
Excellent location. Staff is nice and always helpful.
Leisure Self
8/10
Excellent
24 Oct 2021
Rosa
It was ok
Family_with_children
6/10
Pleasant
10 Oct 2021
Bonnie

Get what you pay for.

There is no elevator or ac. There were live bugs on the floor. Everything is a bit time worn or faded. Things seemed clean otherwise. It was extremely noisy as my room faced into hall seating area and to get air the windows needed to be kept open. There was a ceiling fan which helped.
In the Galas favor ,It was centrally located. It made getting around easier. It certainly was cheap and if all you’re looking for is a a place to lay your head, this is it. The bed was much harder than I am used to so bear that in mind.
Self
8/10
Excellent
17 Jun 2021
Verified traveler
Excelente lugar para pasar las vacaciones
Leisure Partner
10/10
Exceptional
16 Jun 2021
Verified traveler
we like the receptionist Valentin was very friendly and helpful....the wifi is horrible cleanliness is low restrooms were very nasty...Beds very hard
Leisure Partner
8/10
Excellent
23 May 2021
Verified traveler
Very economical way to stay in the center of everything in Oaxaca, literally steps away from the Zocalo. Very friendly and helpful staff
Self
8/10
Excellent
17 May 2021
Verified traveler
It is a nice of comfy place and a quiet place to stay and a good service
Business Family
8/10
Excellent
04 May 2021
Verified traveler
everything was good
Business Family
4/10
Poor
28 Apr 2021
Verified traveler
Beds sucked
Leisure Family
6/10
Pleasant
22 Mar 2021
Verified traveler
Excellent location. Friendly staff.
Beds are uncomfortable. Rooms had a fan but it was still hot.
Leisure Friends
6/10
Pleasant
31 Dec 2020
Eric
Descent hotel with basic amenities. Friendly staff and great location.
Partner
6/10
Pleasant
26 Sep 2020
Javier
Location,location,location.
Near to an Oxxo(7eleven),Front desk not that friendly, bellboys very helpful
You will hear all kind of noises from the guests around your room. I just did not like it at all.
Leisure Partner
8/10
Excellent
20 Aug 2020
Verified traveler
Hotel muy centrico y contando con todas las medidas de contingencia sanitaria
6/10
Pleasant
02 Feb 2020
Me
It’s location is good. We booked a full size bed they gave us two twin beds. No ac no windows. They have cockroaches. It said they have 24/7 room service they don’t. They don’t even a place where you can eat
Friends_and_family Partner
6/10
Pleasant
12 Nov 2019
Verified traveler
Right on downtown perfect distance to everything
Wifi was the worst thing and hot water for shower
Bed was very uncomfortable and the building was a little old
Friends_and_family Family
10/10
Exceptional
10 Nov 2019
Verified traveler
Lo que me gusta del lugar es que esta al centro del zocalo. Lo malo es que cuando hay protesta a veces los taxia no pueden entragar a dejar a uno. Pero eso son a veces por la mayor parte esta todo libre
Friends_and_family Family_with_children
6/10
Pleasant
10 Sep 2019
Verified traveler
No a/c or at least a window you can open for fresh air . Roaches in my room.
Business Family
2/10
Poor
18 Jul 2019
Magna

Cucaracha room

3 cucarachas en el room
2/10
Poor
28 Mar 2019
Verified traveler
I just like the location , it is dirty, it has cockroaches, no air conditioner
Friends_and_family Family
10/10
Exceptional
27 Feb 2019
Verified traveler
This hotel exceeded my expectations. Location is absolutely ideal for visiting Oaxaca - Zocalo is steps away - music, restaurants, shopping galore. Very easy to book tours - you must - very inexpensive and you see so much. Walk to galleries, museums, churches, ice cream, juice bars, sidewalk vendors - delightful, stimulating day. Gala hotel is 2 doors up from an OXXO which has 12 kinds of coffee - HOT, flavorful - less than $1 USD. A nice panaderia about 3 blocks away. For the price I paid, I was surprised that it had some amenities you'd expect in expensive USA hotels: comfortable sitting areas within the hotel, interesting art pieces throughout, very helpful front desk staff: arranged for an early morning cab, made a phone call to a tour company for me; rooms have bottles of water, telephone, a washcloth (!) (a rarity in many hotels), shampoo, soap, 4 towels, bath mat. I booked a single and got 3 twin beds in my room! OK by me. Doesn't have A/C, but a fan (for me and the weather I had, was fine). Has a TV of course, but I never turned it on. You can also book tours at the hotel - I had already signed up for another, price at hotel was about $2.50 USD more - all the tours go to the same places. I would definitely stay here again.
Leisure Self
8/10
Excellent
23 Feb 2019
Nina

Great location

This hotel has a great location. It is just off the zócalo, and close to everything. It is basic but comfortable. The bell hop and cleaning staff were very friendly and accommodating.
Family
10/10
Exceptional
29 Jan 2019
Verified traveler
The staff were extremely friendly and attentive to my needs. The room and hotel in general was very clean. The location of the hotel is excellent, right next to a large beautiful public square. There was some noise at night, occasionally sounded like water rushing through pipes, but by wearing ear plugs I was able to sleep well. The small room was a perfect size for me. Overall, I would highly recommend this hotel, it's a great value!
Leisure Self
2/10
Poor
22 Jan 2019
Verified traveler
As someone who has spent many days in hotel rooms, this is second only to one in another stare in just plain awful. I stayed in $15 USD hotel in Oaxaca that was cleaner.

A list of problems:

Hot water very erratic
Mold all over shower stall
Dirty sink in bathroom
Poor lighting (this is a constant problem in all hotels I think.
Selection of cable terrible for English speakers only
Poor ventilation
Telephone and hair dryer broken
Nor security lock on door, it was broken.
Extremely noisy.
There is no food or restaurant directly connected to hotel. The owners have a restaurant on the Zocalo which is only a few steps away. The food is terrible.

I lived in Oaxaca City for many years. I love the place but there are many things there, hotel service being one that have not improved.
Leisure Self
8/10
Excellent
13 Dec 2018
Verified traveler
Good location. Clean room. Friendly staff. Strong Wifi.
4/10
Poor
01 Nov 2018
Yoshihiro

It was Okay

The pictures showed by Hotels were not exactly what it looks.
The room was very very small. no elevator at hotel.
One good thing I found is they have hot water is coming right away when I take a shower.
Location is pretty good, very close to center of Oaxaca.
the roo
8/10
Excellent
30 Mar 2018
Celia

Steps fr om the Zocalo

Very loud related to the proximity to the Zocalo and the State Bldg. Noise went in late into the night so very hard to fall and stay asleep. Also very HOT with very little ventilation, even with the ceiling fan. Staff was great and rooms were clean.
6/10
Pleasant
02 Mar 2018
Verified traveler
Thought it would be average because it located near the center and the name Gala
insinuated pretty good by spanish meaning.But it was not though fee was reasonable.
8/10
Excellent
08 Feb 2018
Henry

Great Zocalo hotel

All good. Great location. A bit dated and noisy but clean and roomy.
8/10
Excellent
20 Feb 2017
Javier

Small room, huge furniture

Rooms were really small with large furniture. TV was a huge CRT taking a lot of room. Room had no windows to the exterior so no ventilation or sun light.
Partner
2/10
Poor
11 Oct 2016
Angela and Paco

Our hotel room was robbed by an employee

The manager of the hotel compensated us for the loss of our personal belongings. The employees involved in the theft were terminated. But the fact that we lost our belongings is unacceptable. We trusted our room was secure and never expected to be robbed by staff.
8/10
Excellent
20 Feb 2016
Alexander

Great location, comfortable hotel

Location was excellent, morning coffee next door, close to markets, steps from main zocolo, staff were excellent, helps to speak a little Spanish. Tiled floors do noise travelled down the hallways , though not a big deal after your slugged a full day of sight seeing.
Partner
6/10
Pleasant
25 Oct 2015
Danii Abroad

You get what you pay for

I rate this hotel okay because it has a charm of its own in the foyer, staff are helpful and even knew some of English and booked me into a tour of Mont Alban, and the location is right next to Zocalo which you can't beat.

The room itself although big enough, was quite old. They have a mattress protector which is made of a vinyl-like material which is uncomfortable but I just took it off and that solved the problem (sorry hotel, but I did not leave any stains).

The shower head needed replacing as it spurted water in odd directions so it took a while to rinse off, and the water was cold despite running the hot water taps for minutes. There is no air con but it was not hot so the fan was fine. Oddly when I left a do not disturb sign on my door they still made up my room.

If you can sleep through noise like me you will be fine but if you are a light sleeper this is not the place for you since they have shutter windows so you will hear everything happening outside and also other people closing their doors etc.

It was two nights and adequate for me.
4/10
Poor
14 Sep 2015
Sara

Would not go back

The only thing I enjoyed about this hotel is the location. The service was below average, room was nothing special and not insulated properly so could hear the other guests making noise until lat at night.
Family
8/10
Excellent
03 Sep 2015
Verified traveler

Great people, great location

The staff were great! I would recommend this hotel to anyone looking to stay near the central town square (Zocalo) for an unbeatable price.
Partner
4/10
Poor
22 Aug 2015
Michael

Prison cell near the Zocalo

Great location on doorstep of Zocalo.

However, room was like a prison cell. Window onto corridor.

Stayed two nights and couldn't wait to get out - now in fantastic hotel.
8/10
Excellent
29 Jun 2015
Manuel

Great location, but little privacy

The hotel's location can't be beaten. The room was clean, but there is very little privacy as the rooms are very to each other and sound leaks through easily.
Family
2/10
Poor
10 Apr 2015
Sara

Really bad hotel

Very disappointed with this hotel. The service was really bad, check in was at 1pm but when we got there the room wasn't ready. This is also one of the noisiest hotels that we've ever stayed at. I will definitely not stay there again and my advice is to avoid if you want to have a plesant stay in Oaxaca!
Family
4/10
Poor
07 Apr 2015
Verified traveler

rude reception staff

I will start with the positives:
- Clean
- Amazing location right on the Zocalo
Negatives:
- When I checked-in, front desk yelled at me for not printing out the hotels.com receipt. They said I should of printed it out. I had to log onto the wifi in order to forward my e-mail from hotels.com to their personal e-mail. I would expect the hotel to maintain a list of confirmed reservations.
- I asked for late check-out. They gave me an hourly cost for any time spent after the specified checkout time. Basically 4 hours would cost more than a whole night.
- A friend was going to come up to my room in the afternoon for 15 minutes. They didn't allow me to have a visitor (short term). I had to waste my time to bring my labtop downstairs, risk my labtop being stolen, go to a coffee shop and waste money on coffee just to go over our report on indigenous cultures. My friend was super offended by the hotel staff. My friend is Mexican. My friend thinks that the hotel assumed they were a prost and/or dealing when in reality my friend works at a university.
I know intermediate Spanish however during the friend situation I was so furious I wanted to complain in English. When I started complaining they looked at me and said no English. If you don't speak Spanish not a good idea.
Overall the price is okay. If you search hard you can find a litter cheap elsewhere. If your in a time crunch and can deal with rude staff this hotel can work for you.
8/10
Excellent
04 Feb 2015
'Mmm

Trip

The location is very good, close to the zocalo and a very short distance form santo Domingo.
6/10
Pleasant
30 Jan 2015
Ara

Really close to \"El Zocalo\"

The hotel is one step away the main plaza which was good because we were able to see the main attractions. The hotel room was clean and the staff was very welcoming, the hotel staff offers tours to the main attractions for a very reasonable price. The only thing I didn't like was the space in the room, there wasn't enough space.
6/10
Pleasant
25 Jan 2015
Verified traveler

All's fine

We had a good stay in this well located hotel
Family
6/10
Pleasant
24 Jan 2015
Richard

Fine

Well located, fairly basic but you get what you pay for
Family
4/10
Poor
03 Jan 2015
Verified traveler

The Only Good Thing About It Was Its Location

Positives: Located in the central square, so there is easy access to restaurants, museums, and tour bus.
Negatives: Not so friendly staff, very hard beds, slow water shower, very tight squeeze to use the toilet, rusty shower head, no elevators, located next to a noisy street.
6/10
Pleasant
29 Dec 2014
Denise

You get what you pay for.

Small dingy room. Bathroom not clean enough. Towels were not clean looking. Wi-fi was awful. Would not recommend not even to not worse enemy.
6/10
Pleasant
12 Nov 2014
Verified traveler

In the Center of Oaxaca

This hotel has a nice lobby but the rooms are smaller then you might think. It was decent but for the value it was suburb. It is nice to be in the center although north of the Zocalo is the more trendy area and popular. I would pay $40 or less for the hotel and that would be reasonable.
Partner
2/10
Poor
16 Jul 2014
Robert5

vacation

First of all, the location is perfect! However, the staff is not very professional. When I arrived, they didn't have my reservation/room ready. I had to show them my confirmation on my phone. Second of all, you can hear even a coin drop from inside the room. No privacy at all. It was difficult to get a good night's sleep. At night people were walking in and out of the hotel and you could hear everything. My recommendation, if you want to be near the Zocalo and don't mind the high noise levels, then stay. If you want to enjoy your stay, don't mind paying a little more and want a good night's sleep, then don't stay here. You're better off somewhere else. Not staying there ever again!!!
Family
10/10
Exceptional
22 Sep 2011
Matteo

Perfect balance between Value and Location

Right on the Plaza of Oaxaca, perfect location a couple of mins away from the mercado. The hotel has all you need and the staff is helpful and courteous.

When I go back to Oaxaca I will definitely go back there. The price was great for what I got and as far as the location goes, I couldn't really ask for more.
8/10
Excellent
06 Apr 2011
Anonymous

Good location, large room

Somewhat noisy because only a short walk to the zocalo and music goes on late as well as loud passerbys. Very good service!
Family
8/10
Excellent
22 Mar 2011
Anonymous

Nice place, perfect location

The hotel Gala is well maintained and is very clean. The staff is very nice and will answer any questions you have. My wife was concerned since the hotel only has ceiling fans, no air conditioning, but with temps of 87/55 the nights are cool and the days are very comfortable. The hotel is located approximately 30' from the Zocalo (town square) where all the action is. The nights can be noisy, but worth it you get the first look at what celebrations will occur, so you can jump and attend the event. The hotel also has dining options with one of the restaurants in thr Zocalo.
Partner
10/10
Exceptional
10 Feb 2011
Harry

The location was ideal, central,

The location was ideal, central, close to many points of interest and good restaurants. Convenient access to the zocalo and free concerts there was a big plus. The interior is also very interesting and tasteful. However renovation work on the governor's palace, just across the street, made for some nightime noise. We found the staff to be friendly courteous helpful and efficient.
10/10
Exceptional
13 Nov 2010
colourmerad

loved it!

great location, great room, no restaurant (but youre right next to the zocalo so it doesnt matter)
8/10
Excellent
16 Oct 2010
Anonymous

Glad we stayed

We stayed in a junior suite which was a good size and had a nice sized bathroom with walk in shower. Friends staying at a high priced hotel complained about the sizes of theirs. We recommend choosing this size room at the Gala. Our beds were comfortable, and we took earplugs and slept well. Being two doors off the Zocalo, the area is quiet from 2:00 A.M. - 5:30 A.M. only. Everything is within walking distance. Staff were very good to us, but very few knew any english.
Partner

Location & surroundings

Gala Oaxaca
Bustamante 103, Oaxaca, Mexico

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Gala Oaxaca

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