SureStay Plus by BW Mesa Superstition Springs

10/10

Exceptional

10 May 2026

Karen

We were very satisfied with our stay here. We only stayed one night, but the rooms were clean and the staff was very pleasant. They also had a laundry, washer and dryer on site that we were able to wash our clothes which was very nice. There was a continental breakfast was full staffed with food a variety for everyone.

Family

10/10

Exceptional

09 May 2026

Kurt

It was quiet and clean

Self

8/10

Excellent

09 May 2026

Amanda

Lobby area needs a little updating. Breakfast was good

Friends_and_family Family

10/10

Exceptional

08 May 2026

Michelle

Was in a good location and was a very nice hotel for the value.

Partner

8/10

Excellent

08 May 2026

Julia N

Breakfast options were minimal but still good for a quick eat. Hot tub seemed to have chlorine issues. Came out of tub itchy and water slightly green. Staff was great and very nice, check in was quick and thorough.

Family_with_children

2/10

Poor

07 May 2026

Danna

.

Partner

10/10

Exceptional

06 May 2026

Alvaro

Clean room, friendly staff, and a decent sized parking lot with wide spaces.

Family

6/10

Pleasant

04 May 2026

Donna

Our key card never worked a second time. Once we left our room, we had to go back to the desk to get it operational again. There were never towels at the pool. There's a bathroom near the pool but you have to go to the front desk to have someone let you in. The staff at the front desk were not friendly nor helpful beyond the basic necessary level. Maintenance and housekeeping were both helpful. The food was the standard free hotel breakfast. The pool was really cold, which I would not expect for May.

Friends_and_family Family

6/10

Pleasant

03 May 2026

Jessica

Staff was great

Partner

8/10

Excellent

03 May 2026

Kristy

Room was spacious and clean. Mattress was comfy but on metal frame that popped loud at at any movement. $200 security damage deposit is excessive to me. Breakfast was standard nothing exciting

Family_with_children

10/10

Exceptional

03 May 2026

Debra

Clean rooms. Wonderful staff

Partner

8/10

Excellent

03 May 2026

Cassandra

Rooms were clean a little small for four people to move around but staff is helpful

Family_with_children

10/10

Exceptional

01 May 2026

Lisa

Nice place

Partner

8/10

Excellent

28 Apr 2026

Walter

The breakfast was good. Enough variety.

Friends_and_family Family

6/10

Pleasant

27 Apr 2026

Natanaiel

No gym. Clean room good size bathroom overall was a decent stay. The breakfast is nothing special typical bagged microwave eggs and the cheapest Possible breakfast sausage

Self

8/10

Excellent

27 Apr 2026

David

Required a safety deposit of $200 of 2 70yr old women. Credit card name has to match name room is reserved in. Rooms were clean. Staff very friendly & helpful. Ate breakfast next door, but coffee was decent at hotel. Beds are comfy, AC worked.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Jeffrey

Was very nice

Family

10/10

Exceptional

26 Apr 2026

Patricia

HVAC was excellant. Room was clean & shiny. Hallways smelled fresh.
Breakfast had everything — any kind of breakfast including Sweets Carbs & Protein.
I could not find Peanut Butter for a healthy fat.
I like to sleep in a cold room, then could not find an extra blanket.
The Public sitting spaces were nice…
The relationship with the nearby restaurant was helpful as I did not have personal transportation.

Self

6/10

Pleasant

26 Apr 2026

Ruben

Found the room clean with laminate flooring. Sheets and bedding not on the softer side. Minimal bed cover. A/C kept the room cool and comfortable, even with the minimal bed cover. Weird shower area, had a round section and had very slippery floor. Small refrigerator with no freezer section. Did have a microwave. Breakfast was good.... continental with eggs, bacon, and potatoes. Plenty of seating for breakfast. It was located in a great area, next to so many places to eat and a shopping center.

Partner

6/10

Pleasant

23 Apr 2026

Shannon

The room deposits were ridiculous, the construction was late at night and EARLY morning., the bathroom was weird, and the staff was in the attitude of saying ,\" we jave construction going on, you can book another hotel if you don't like it.\" Umm, Phoenix was hosting the WM golf, every hotel had doubled the prices.

Partner

10/10

Exceptional

22 Apr 2026

Mary Beth

Breakfast everyday was hot, healthy and appetizing
Staff were courteous and helpful.
I will definitely return

Self

2/10

Poor

21 Apr 2026

Dagoberto

First we request housekeeping never show they just sent towels than we had a water leak for two days people running around after midnight we call the front desk they said o what’s your problem my problem was I can’t even go to sleep and I have a baby in my room is already midnight and people knocking on doors

Family_with_children

2/10

Poor

19 Apr 2026

Shannon

Air con was loud and smelled looked like it was from 1970
Maids so jaded and angry and maintenance people were like out of a dateline episode😳. Bedding was awful more like a tablecloth...it was loud dated ,& old rusty and dirty inside & outside and when I asked for hot water the breakfast staff said they had none🤔they were also angry people seemed so unhappy to be working it was the worst!

Self

6/10

Pleasant

18 Apr 2026

Jerry

Charged us twice for same reservation and blamed it on saying there were 2 reservations made.
Very old property with

6/10

Pleasant

16 Apr 2026

Theresa

We usually stay here when visiting family in AZ. The property is average. The rooms pass but are not super clean. The breakfast is obviously a plus and has a good variety. My kid loves to have the waffles. The beds are ok. The double bed rooms are too small for my liking. If they would make the beds a queen that would work but they are double beds. Not ideal for a family of 4 unless your kids are small.

Family_with_children

10/10

Exceptional

15 Apr 2026

Tang

Breakfast was good. AC run fine.

10/10

Exceptional

15 Apr 2026

Lisa

nice location..clean only downfall was the comfort of the beds

Partner

8/10

Excellent

15 Apr 2026

james

Was in a strange location within the confines of a large mall and a little hard to find ( one sign was in a place where it could not be seen right in front of the hotel and the other so small and virtually on the ground). Otherwise it was a nice place, good breakfast, and great wi fi.. The room was pretty small good for one but two would be crowded

Self

2/10

Poor

15 Apr 2026

Kelly

1) I reserved through Expedia and was not told of a $200 hold on my card. $200?!? That's insane. Especially when not told about it.
2) I changed my card that was to be charged. This should have been a very simple process, but instead lead to numerous desk visits and calls to my credit card issuer. Very frustrating and time consuming!
3) I arrived very late and the entrance was very dark (scary) and looked like it was closed. Even the people dropping me off did not want to leave me. I was in a room at the end of the hall that was not well lit. Again, scary. I did not feel too safe at this point.
4) Unbeknown to me, I slept on a dirty bed. I did not realize it until I woke the next morning. I reported it and no one seemed to care. They just changed the bedding. Ick!
5) There is a sign posted at the desk that the security cameras are not monitored. WHAT?!? Definitely did not feel safe.
I wanted to leave but the booking I had was none refundable. I would not stay here again and if I thought it was worth pursuing I would ask for a FULL refund!

Self

10/10

Exceptional

15 Apr 2026

ariana

Clean room, nice staff, WiFi, great breakfast set up.

Family_with_children

2/10

Poor

14 Apr 2026

Christy

Dirty room. looked like it wasn’t clean from guest before us. Bathroom shower was filled with hair and there urine in the toilet. I will never go back to that place

Partner

8/10

Excellent

14 Apr 2026

David

A/c was fine but loud, breakfast was adequate.

Partner

6/10

Pleasant

13 Apr 2026

Sandra

The A,/C worked great. The adjacent room had the possibility of a family shared type room, (corner, 3rd floor);however the walls were extremely thin, and every word could be heard.

Family

10/10

Exceptional

13 Apr 2026

Sarah

Room was very clean and comfortable. Staff was very friendly and accommodating. The property was vary quiet. I stay at this location every time I'm in town.

Self

8/10

Excellent

12 Apr 2026

Roseanne

My room wasn’t cleaned each day that I asked. Not enough electrical outlets in the room

10/10

Exceptional

11 Apr 2026

Jamie

Good

10/10

Exceptional

10 Apr 2026

Donald E

My one night stay before traveling was stellar. Young man at desk was great and efficient. Think he hsd a zhswaiuan Name

Partner

10/10

Exceptional

08 Apr 2026

Linda

Our stay was for 2 nights. The room was clean, staff was friendly and professional. Did not need laundry facilities or use the pool. Very happy with our stay.

Partner

10/10

Exceptional

07 Apr 2026

Iris

Yes very clean room nice

10/10

Exceptional

07 Apr 2026

Jose L

Clean, quiet, comfortable bed, and polite staff.

Partner

10/10

Exceptional

06 Apr 2026

YIN

Good and nice

Family_with_children

10/10

Exceptional

06 Apr 2026

Malyn

Aside from clean and well maintained amenities. The breakfast is a plus because they served bacon, egg

10/10

Exceptional

06 Apr 2026

Vivian

Nice and clean ill came back

Partner

4/10

Poor

05 Apr 2026

Jennifer

Grumpy staff. Bordering on rude. Bed was so bad that I didn't sleep well and was exhausted the next day. Old and poorly lit and felt like they didn't want my business.

10/10

Exceptional

05 Apr 2026

Michael

Super easy check in with the online check in

Partner

6/10

Pleasant

05 Apr 2026

Marvin

When we got to the property, we were informed that it would be an additional $40 per night because we had our two children, making the number of occupants four. When I booked the room, it showed the same price for two vs four occupants so I hadn’t realized it would make a difference. We were given the option for clean towels and trash removal daily, and that never happened over our three night stay. The room did have cold AC and plentiful hot water. That’s not enough to make me want to stay again.

Family_with_children

10/10

Exceptional

04 Apr 2026

ruth

It’s your standard breakfast, eggs, sausage, waffles, cereal. VA worked wonderfully.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Maureen

Great

Self

10/10

Exceptional

02 Apr 2026

Steve

Breakfast good, AC works, quiet, bed comfortable.

6/10

Pleasant

01 Apr 2026

Alan

Breakfast ave hotel food
Remote needs new batteries
Beds ok, not great

Partner

10/10

Exceptional

01 Apr 2026

Jennifer

Liked the location. Lots of restaurants around.

2/10

Poor

01 Apr 2026

Catherine

I had a tremendously disappointing and puzzling experience here. We checked in at 5:30pm. It appears a bit beat up as hotels in this price point go, but we just needed a place to sleep for 3 nights so we didn't expect a problem. The front desk staff was nice (Brianna and Khai). But the room smelled horrible. I thought it was maybe vinegar-based. My husband didn't agree. I cracked the window and went to tell the front desk we have a problem. Brianna came quickly and asked if we could leave for 10 minutes so they could Frabreeze the room. We said we're were leaving for the evening so
We'd go right away and be gone awhile. We got back about 10 pm and were disappointed that it hadn't improved, even with the window open. I went to the front desk. Crystal was now lead at the front desk and Khai was still there. Crystal was courteous but sort of stone walled, told me they were completely booked, and wasn't really interested in any problem solving. She finally came out from behind the desk to check it out. She told us they used ozone to kill everything like mold in the rooms and humans can't be around when it's used. She left saying she would call the manager. I checked my phone to see if I could get a room elsewhere since this place was reportedly fully booked. I found lots so I went to the front desk. Crystal looked at me like she didn't know why I was there. I asked if she had any news. She said the manager said no refunds. I told her this is ridiculous and she called the manager.

Partner

10/10

Exceptional

31 Mar 2026

Jean

the room was very cool

Family

10/10

Exceptional

31 Mar 2026

Gina

Good breakfast and comfortable beds and great AC. Shower is an odd shape but good size. However, the tiny curved shelf hardly holds a bar of soap and 1 travel bottle of shampoo. We would still gladly stay here again.

Family

10/10

Exceptional

30 Mar 2026

Tony

breakfast needs some help, ac is cool

Partner

4/10

Poor

30 Mar 2026

Bill

Room was clean. Ac worked. The floors were squeaky and bouncy. The shower door didnt have any seals on it so when we showered it would flood the floor unless we put a towel over the opening and kept the shower door pulled in.

Partner

8/10

Excellent

28 Mar 2026

Jen

Breakfast was amazing,, ac functional, rooms a little tight, quiet area, fresh linens and comfy beds, staff ok, parking ok, secure and safe area would recommend & return

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

Rick

Just an average hotel. Pool is small with a ton of bees. Stung a few times. The breakfast is meh.

Family_with_children

4/10

Poor

27 Mar 2026

Rhonda

We were told at check-in because we were staying 5 nights it was mandatory daily cleaning. If we did not want/need our room cleaned to put out do not disturb sign. We never had the do not disturb sign out but had to ask for supplies such as towels, kleenex, TP every day. Our room was never “cleaned” sheets never changed or beds made. We had to ask for garbage to be removed. Bathroom had dirty gross tile, corners were filthy. Breakfast was Sub Par. I went off previous reviews when booking this but was sadly disappointed. Room was way to expensive to be this dirty and horrible housekeeping service during our stay.

Friends

8/10

Excellent

24 Mar 2026

Anthony

Clean and updated hotel. If you are looking for a budget friendly hotel this is it. Friendly staff, clean and quiet.

Family

6/10

Pleasant

23 Mar 2026

saowanee

You can hear everything from the hallway, door slam, people talking, breakfast is ok with that room rate,

10/10

Exceptional

20 Mar 2026

Val

Clean room, friendly staff.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Roberto

No cleaning service provided through the whole stay

Family_with_children

4/10

Poor

16 Mar 2026

Kelsey

Our bed was broken and super uncomfortable. Breakfast was very very basic. Hot tub and pool were good.

Partner

6/10

Pleasant

16 Mar 2026

Sebastian

overall the staff was nice and friendly

Partner

8/10

Excellent

13 Mar 2026

Stacey

Room was clean staff is friendly.

Friends_and_family Family

8/10

Excellent

13 Mar 2026

janet

The suite was very nice and was exceptionally clean. Comfortable bed and it was quiet. Breakfast was good as well.

Partner

8/10

Excellent

11 Mar 2026

Johannes

Was a clean room and friendly staff

Family

8/10

Excellent

11 Mar 2026

Lindsey

Clean room and free breakfast. Good parking. Easy to get to the room.

Family_with_children

10/10

Exceptional

09 Mar 2026

Rosalie

Love the smell of the lobby when you first walkin..not sure what they're pumping through the vents but it luxurious smelling. Nice quite place by the mall..only housing close by is Leisure World (55plus) and those folks aren't bothering anybody after 5pm..they're in bed!

Partner

6/10

Pleasant

08 Mar 2026

James

The young lady was very nice at the front desk. The manager on duty (Tammy) could have been a bit more personable, but that’s my opinion. Not even a good afternoon or welcome upon waiting in line. As she was helping another customer, she bluntly said she can help you over here. I will not come back to this specific hotel for this specific reason.

6/10

Pleasant

05 Mar 2026

Chris

The room smelled like ozone absolutely horrible!!

Partner

6/10

Pleasant

05 Mar 2026

Brittany

This was an okay hotel. Air conditioning worked great, and it’s close to a mall and lots of restaurants and stores.
The thing I’m not very happy about is that there’s no where that discloses an extra $15 a night for a third person. Even though we have a room with 2 beds.

Family_with_children

2/10

Poor

04 Mar 2026

Nikki

Charged twice for one night stay. Manager Shelly was rude. I was charged for 2 nights due to a scheduling mistake. Tried to cancel 10 min after booking and motel Shelly refused to cancel or refund.

Family

2/10

Poor

03 Mar 2026

Sonia

The hot tub had algea and was green, couldn’t even get in. Smelled like rotten eggs. There was no towels etc. will not go back.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Pamela

Nice room, comfy bed. Very nice breakfast selections!

Partner

10/10

Exceptional

28 Feb 2026

Allan

The hotel was in an area that really worked out for us. The rooms were clean and hotel staff was very friendly. The breakfast’s were very good but it would have been nice to have them change up the menu sometimes.

Partner

6/10

Pleasant

27 Feb 2026

Teri

Nice room, good shower

Partner

8/10

Excellent

26 Feb 2026

robert

Courteous staff, Clean rooms

Family

8/10

Excellent

26 Feb 2026

Trisha

Staff is kind helpful, non judgemental and patient. Housekeeping a few of them went out of their way to make my granddaughter feel welcome and cared about. And a few front desk workers as well. If it's a good safe location and decent enough people and fair prices with clean rooms and good people. Every place will have a things or two wrong or something for someone, but even being on the 3rd floor. No elevator working at the time it was still a great stay .

Family_with_children

4/10

Poor

25 Feb 2026

Jose

Your front desk which was a man was very rude. After i expressed my opinion on your elevator being broken . He was not concerned at all if i

8/10

Excellent

25 Feb 2026

Sherri

Great room for 2 people. The only problem was the elevator was out of order when we got there.

Friends

6/10

Pleasant

25 Feb 2026

James

Rooms are clean. Staff is friendly and professional. Location is not great as you are basically in a parking lot.

Partner

10/10

Exceptional

24 Feb 2026

sakirah

Love it

Family_with_children

4/10

Poor

24 Feb 2026

Boi

Unfortunately the elevator wasn’t working and our toilet was clogged making it not the best experience!

Family_with_children

8/10

Excellent

23 Feb 2026

Alicia

The room was spotless and the water pressure and temperature for the showers were superb. The beds were not very comfortable and there were blankets instead of comforters. The breakfast options were basic but stocked well. Besides that, front desk service was excellent.

Self

4/10

Poor

22 Feb 2026

Kristy

Very noisy

Partner

10/10

Exceptional

22 Feb 2026

Sofía

Amazing staff!

10/10

Exceptional

22 Feb 2026

Emily

Staff was very friendly and welcoming.

6/10

Pleasant

22 Feb 2026

Ibrahim

The room is okay . Bathroom style was not my favorite. Drinking water is recommended.

6/10

Pleasant

20 Feb 2026

Diann

Very unfriendly staff with checkin. Told they couldn't find reservation and questioned whether we had correct address....looked for reservation without listening to me spell the last name...told us we could cancel our reservation if we couldn't do the steps.THE ELEVATOR IS BROKEN!!!
I asked if they could carry our suitcases up the steps for us. Had to ask several times before the gentleman sitting at desk, doing nothing, finally did.

Night desk attendant greeted us when we returned from dinner, asked if we needed anything and said good night.

What a difference from the 2 guys whom didn't even have eye contact with us when we checked in!!
Room very outdated and noisy. Exhaust fan and heater very loud. Bed was old, uncomfortable and springs that made Loud noises every time someone got in and out of the bed. Old windows and could hear everything outside.

Partner

2/10

Poor

19 Feb 2026

Stephanie

Elevator broken. Window in room broken. Very dark- nothing like the photos. Best price so many people stay here. Pool is always shaded but heated. Breakfast was good. Room super tiny for 4 people. No where to put bags. Bathroom in main area requires the front desk to let you in. Check in takes for ever, not sure why.

Family_with_children

4/10

Poor

19 Feb 2026

William

Huge line spin arrival. Elevator was out of order. Higher deposit than finer hotels. Not friendly. Very worn but clean. Area was quiet.

Partner

8/10

Excellent

19 Feb 2026

Cassandra

Rooms were clean the room was a little muggy with the shower but it was a nice stay

Family_with_children

2/10

Poor

19 Feb 2026

Walter

The room was extremely hot

Self

4/10

Poor

19 Feb 2026

Kathleen

The management at this hotel treats their guests like criminals when you check in. Every guest staying in the room is required to produce your state ID/Drivers License, and they enter the information on your license into their computer system , and they do not cleanse it from their system after your stay. This is a violation of your consumer right to privacy, and poses a real risk of identity fraud to all guests who stay at their hotel. Also, the elevator was not operating, and there was no advanced warning about this at the time of booking the reservation. Be ready to climb three flights of stairs with all your luggage.

Family

6/10

Pleasant

17 Feb 2026

SHERRI

The elevator was not working at the time so had to walk up to the second floor. Bed was ok small pillows. Shower ok had decent pressure.

6/10

Pleasant

16 Feb 2026

Angela

Provide working elevator.

10/10