Name: Motel 7 By OYO Near Phoenix Airport
Address: 1307 East Main Street, Phoenix, 85203, US

10/10

Exceptional

05 Jul 2026

William

The stuff there is very friendly and able willing and able to help you at all times I like staying there

10/10

Exceptional

02 Jul 2026

William

They're good people very friendly God bless them

4/10

Poor

13 Jun 2026

jessica

Na

2/10

Poor

10 Jun 2026

David

I didn't stay here because of issues checking in

Self

8/10

Excellent

01 Jun 2026

Michael Stocker

THE PLACE LOOKS A LITTLE ROUGH ON THE OUTSIDE BUT ITS CLEAN AND THE MANAGER REALLY HELPED ME OUT WHEN I LEFT MY PHONE IN THE UBER! UGGG

Self

8/10

Excellent

11 May 2026

Denealia

Air conditioning could be upgraded and the TV has 1 channel.

Self

2/10

Poor

25 Apr 2026

mark

A gal approachedus with cash in hand...sorry. wrong room she said...we tossed our keys in the bullet proof glass slot and left....only there 20 minutes...photos are all Ai...it's more of a long stay arrangement

Partner

6/10

Pleasant

20 Apr 2026

Percy

The place

2/10

Poor

19 Apr 2026

William

To start,I had booked a reservation here for a quick trip and I go to check in and the clerk straight up told me that A.)He couldn't find my reservation in the computer and B.)the last room that was available was a room that had no AC or power working in most of the room to then I declined to stay there in which I called Expedia and they told me that I wouldn't be charged for the cancellation which Expedia did confirm that I shown up to the property and that the information was correct about why I am canceling. I was then forced to look for another hotel for my stay however this Motel 7s management decided to still charge me for the room that I cancelled at the property and through Expedia.This propertys management is pretty shady and I wouldn't trust this property due to the circumstances and disputes I recently had to experience.

Self

2/10

Poor

15 Apr 2026

Leo

Bed cover had cigarette burn holes. Ceiling lights did not work. Lamp pole had one light working out of two. No garbage can, no fridge and no microwave, TV screen in poor condition, TV not mounted to wall just sitting on dresser laying against wall, the wall light switch did not have a cover plate. Bathroom floor had some sort of water seeping up onto the floor, bathtub did not have a rubber matt so it was very slippery. Shower valve cover was broken.

Friends_and_family Friends

2/10

Poor

14 Apr 2026

JULIETTE

I got there prior to policy check in times. Was told no rooms available that they over booked and I wouldn't be charged. LIES! I WAS CHARGED! SCRAMBLED TO FIND A ROOM AND THEN STILL CHARGED!

THIS AREA LOOKS GHETTO AND THEY ARE SCAMMERS

2/10

Poor

12 Apr 2026

Kenneth

TV did not work. Dirty. Poor repair.

Friends_and_family Friends

8/10

Excellent

12 Apr 2026

Robert

Was good for the price and the amount of time I physically stayed in the room.

Self

2/10

Poor

12 Apr 2026

Lacey

Nothing about this location was guest-friendly. Did not feel safe about any part of it.

Self

10/10

Exceptional

04 Apr 2026

William

Newish owner's. They take pride in what they do they people

2/10

Poor

23 Mar 2026

Trevor

The first room we were given had nicotine dripping out of the walls and cigarette burns in the comforter. We switched rooms and that one was slightly better. When we arrived back to the hotel for our second night, our water had been turned off. We were supposed to stay 3 nights and decided to leave after the first night.

Partner

10/10

Exceptional

23 Mar 2026

Cameron

Good

8/10

Excellent

22 Mar 2026

Cynthia

It was old but very friendly people and overall a wonderful time, thanks so much!

Partner

2/10

Poor

21 Mar 2026

Samantha

I have a habit of staying at 2 star hotels pretty much anywhere I go, I don’t like spending more on a bed then I have to so I’ve stayed at alot of not great places. This was the cheapest place I could find and it was so expensive for one room one night, 180$ was insane.

This was hands down the absolute worst.
The room looked like an almost abandon studio apartment it was DIRTY.

No remote for tv all the furniture looked like it got pulled off the curb.

Got bug bites while sleeping in the bed.

Never again.

2/10

Poor

18 Mar 2026

Artemio

No hot water, unfinished renovations better off, sleeping in your car and showering at the gym

Self

2/10

Poor

17 Mar 2026

Blanca

Not bad

Friends_and_family Family

2/10

Poor

15 Mar 2026

Elias

Horrible experience. Checked right our after checking in. Room was under construction. Had no curtains, sink was not installed and laying on the counter, light fixture was taken apart and laying on the counter, cabinet doors were missing, fridge was disconnected and in the middle of the floor. Said they would approve a refund but haven't to date so I've paid for 2 nights and was in the room less than 5 minutes.

Self

10/10

Exceptional

11 Mar 2026

Patrice

Great customer service and it was everything I wanted. I will be back!!

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Brendan

Carlos and staff are excellent employees and will address any concern you have.

Self

2/10

Poor

07 Mar 2026

Chris

Omg.... this has absolutely been the worst hotel motel stay i have ever experienced in my 68 years of life on this ol earth.... one towel... no wash cloth... no floor mat in room... antique used second hand dresser. Blinds on the windows were inadequate and torn up... maintenance was less than desirable.... have no idea how Expedia would even have it listed as a place to stay... very very disappointed

2/10

Poor

07 Mar 2026

James

I would not recommend staying at this property. No hot water. Bathroom door looked like it was kicked in. Was unable to close the door and lock it. TV did not work. Burnt holes in sheets. The walls are thin. Could hear the couple next store fighting. Sounded like they were in my room. I stayed a couple of hours and found another hotel to stay the night.

Self

2/10

Poor

04 Mar 2026

Rakeem

No Clean nothing

Friends

2/10

Poor

04 Mar 2026

Rakeem

The room was not clean, the linen was filthy.

4/10

Poor

03 Mar 2026

Anthoney

The room wasn't cleaned well. There was a cigarette butt on the air conditioner and a black stain where someone had repeatedly put out cigarettes in that spot. The trash hadn't been emptied. There was debris of some kind on the towels, and hair in the tub. The shower knob(s) were not attached and the shower was either scalding hot or ice bath cold. I booked a room with two beds, we got a room with one. (Expedia failed to notify about that.) We couldn't get clean towels on day 2 because they didn't have any. But, the guy working there was nice and a helpful as he could be.

Family

2/10

Poor

02 Mar 2026

Angela

If I could use less then 1 star I would. First gave us a room with twin size bed when I booked a king size bed. It was dirty with cigarette butt and a department of corrections ID from someone. Cigarette burns on the blankets. Second room king size bed burn marks on blanket again still none smoking room, hardly anyone there at the front desk. Water was either super hot so you burned your skin or way too cold. No way to make a perfect water to shower. No fridge in the room AC was working when it wanted. Room was not cleaned at all fresh towels where just left at the side board in front of the tv. There are a lot of drug atticted persons around and on the hotel property makes you feel unsafe.

Partner

2/10

Poor

01 Mar 2026

Eric

Room was stinky, the door was damaged as if someone had broken in, the bathroom had stains and cracks, and there was no hot water in the shower

2/10

Poor

27 Feb 2026

Ed

They gave our room away and had to stay in a room under construction. When we got a real room the next day it was way too stinky and we had to find a new place to stay.

8/10

Excellent

22 Feb 2026

Christine

The staff is wonderful. My room was large, clean and fairly quiet. It’s not much to look at from the outside but it is a nice little place.

Self

2/10

Poor

21 Feb 2026

Tim

I got there on time and the office was locked and nobody
was there waited an hour and couldn't check in I went to another hotel near by

Family_with_children

8/10

Excellent

18 Feb 2026

Ben

Clean room. Shower didn’t work correctly. No one there for checkoit

10/10

Exceptional

18 Feb 2026

Kevin

Soft bed

6/10

Pleasant

17 Feb 2026

Michiari

The microwave did not work.

Self

6/10

Pleasant

17 Feb 2026

Marceline

Small motel being upgraded. Our room was clean, new furniture and very comfortable bed. Was surprised pleasantly

4/10

Poor

14 Feb 2026

Barry

Let me preface this with a couple things:
First, when i had decided to write a review, i was going to say it’s without bias without any particular problem. Then the shower handle fell off, and had to run for 6h until someone fixed it.
Second, the only reason this has 2 stars is because 1 star reviews are often ignored as they are expected to someone just having a merely bad experience. I have tried to be objective as possible and just state facts.

There was no one at the front desk when we arrived. After about 15m banging on the door someone showed up and gave us a key, and we were told we had to come back in the morning to finish check in. When i came back the next morning, after a few minutes of banging on the door, from the other end of the lot the housekeeper called to me and basically said keep banging, and we were eventually checked in. I had told the housekeeper that we needed more towels and she handed some to me.

The room itself- the front door didn’t close all the way, and had no type of insulation from the outside.
There was a drop from the door to the floor.
There wasn’t an actual curtain on the window, just some blanket or something tacked up.
The TV had wires hanging off it, but it was just unsightly and didn’t really hurt anything, as well as the several spots around the walls that also had either small holes or spackled sections that were not repainted.
The rear window was broken, had no curtain, and had a light outside that shined through the entire night.

6/10

Pleasant

12 Feb 2026

Timothy

The floor needed to be swept and mopped. After pushing the door bell twice and waiting no one was there to check me out.

10/10

Exceptional

10 Feb 2026

Charlene

The outside leave

4/10

Poor

09 Feb 2026

Mark

Dirty

Business

6/10

Pleasant

09 Feb 2026

Derek

Staff was friendly and helpful, though i reserved a room with two beds and they initially did not have one ready.

Leisure Family_with_children

4/10

Poor

08 Feb 2026

Mark

Very loud with locals staying there as thier home. Feel not safe and poor room

Business

2/10

Poor

01 Feb 2026

Daniella

Got there and the room was not available. I’ve never booked a room that wasn’t available when I arrived at a hotel

2/10

Poor

01 Feb 2026

Billy

The room type we booked (2 Queen beds + kitchen) was not available when we arrived. The property had no rooms with two beds available for two adults and offered no solution. The surrounding area also felt run‑down and uncomfortable, which made the situation even more concerning. We were forced to book another hotel at our own expense and did not stay here at all.

Despite not providing the contracted room, the property refused to authorize a refund. Expedia eventually refunded us after escalation, but the hotel did not take responsibility for failing to provide the room we paid for. After reading other 1‑star reviews, it’s clear this is not an isolated incident — several guests have reported the same issues with room types not being honored and refunds being denied. Travelers should be aware of this pattern before booking.

Leisure Friends

2/10

Poor

31 Jan 2026

MICHAEL

Flying into Phoenix as my brother was transitioning through hospice. Needed a close place to stay to be with home. Hotel info stated to call for a late check in/ after 10pm. I called 5 times throughout the day left messages and NEVER received a return call!!!! I have no time to deal with poor communication at this time so we never even wasted our time checking in. I better not be charged 1 penny for this.

Partner

2/10

Poor

30 Jan 2026

joseph

All the above, one word to summary the motel with Shetty

6/10

Pleasant

14 Jan 2026

Stephanie

Clean room

Self