Name: Sheraton Mesa Hotel at Wrigleyville West
Address: 860 N Riverview, Mesa, 85201, US

10/10

Exceptional

22 Jul 2026

Bradie

Nothing to complain about or rave about. It was a fine stay. The a/c was cold.

10/10

Exceptional

21 Jul 2026

Connie

The pool(s) were amazing! The gigantic pool and the truly hot hot tub, plus the \"little\" pool was nice too; truly an old school throwback with the outdoor Curve bar, and the big screen TV with ocean footage was spectacular!! The only suggestion I would like to make is to change out those superbright (and on the bluesh side) lights on the conference room building. Softer lighting would fit in with the warm lighting used everywhere else. All of the staff we interacted with were great! The room was cozy and comfortable; however, we didn't like the barn-style door on the bathroom. It was hard to open and close, and it didn't offer enough privacy.

Friends_and_family Friends

8/10

Excellent

20 Jul 2026

Dawn

We did a simple overnight here before flying out of Phoenix. Even taking into account that it was the off season, I would put this hotel at just fine. Things felt a little dingy and run down. The pool looked inviting but there was a sheen of sunscreen or something on the surface. The bartender was very nice but other staff we interacted with were subdued to sullen. I was looking for a hotel to round out our vacation before flying home, something with a bar and pool - this had both but I wouldn't stay here again.

Partner

10/10

Exceptional

14 Jul 2026

Lilly

I love the pools and how helpful the staff was. Was not impressed with the ice machines. Only one floor had ice on it and that was the second floor and I was on the third. The room is very clean. Very spacious thoroughly enjoyed my stay there.

Self

10/10

Exceptional

13 Jul 2026

Lamar

Property was nice, staff were friendly, breakfast was good! Family loved the pool and fitness center. Definitely will be staying there again when we go back to Mesa.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Nona

I enjoyed my stay at this hotel. Staff was friendly and helpful. Breakfast was good. Nice and quiet and comfortable.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Sam

The room was clean and cozy. Staff was very kind and attentive. The breakfast was delicious

Family_with_children

10/10

Exceptional

04 Jul 2026

Amber

Stayed for a weekend getaway. Everything was clean and well maintained. I spent the majority of my time at the pool. Pool staff were very helpful and accommodating. Bartender was amazing. Food selection was great. No negatives to speak of

Friends

10/10

Exceptional

04 Jul 2026

Jason

Outstanding service and very clean hotel. Perhaps a tad pricey in high demand periods but a bargain off-season. Great location and pet friendly!

10/10

Exceptional

28 Jun 2026

Ellen

The best ever place
I really love ❤️ it. Highly recommended!
The cleanest rooms and amazing staff. Bar is super !

10/10

Exceptional

28 Jun 2026

Keith

Pool was amazing, staff was great. Special thanks to Justin at the front desk

Partner

10/10

Exceptional

26 Jun 2026

JOE

Beautiful place, awesome location.

Pet

10/10

Exceptional

26 Jun 2026

Kaylee

Nice place, nice location with nice pools, a splash pad down the block, clean place and friendly staff. Will stay again.

Family_with_children

10/10

Exceptional

25 Jun 2026

Lorinda

Great area, friendly staff

Family

8/10

Excellent

23 Jun 2026

Victoria

the air conditioner is not working and only ran the fan all night which was uncomfortable.

Family

10/10

Exceptional

22 Jun 2026

Dominique

My husband and I live close but have stayed here as a nearby get away. The staff is always pleasant and extremely helpful. Will continue to stay here as long as its just like this!

Partner

10/10

Exceptional

11 Jun 2026

Mark

The staff was so friendly and helpful

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Lorna

Great experience all around

Family

4/10

Poor

31 May 2026

Tyler

First time staying at a Sheraton, definitely wasn’t impressed. Our room had no trash bags, tampon wrapper and gum stuck in the liner less trash can, AC filters that haven’t been changed since 2025, dust blowing everywhere, AC that can’t keep up due to dust clogging up the filter/ coils, no room service menus either physically or digitally, and much more. The in house bar closed early on a Friday night of all nights, same as the restaurant. Shower door was recently “repaired” but improperly. Door couldn’t open right and didn’t seal at all, making a huge wet mess with every shower. A sharp piece of plastic was found in our linen after it stabbed my wife in her arm.

Honestly the only saving graces were the front desk staff and the lovely view of the park from our room. I’ve had much better experiences at 3 star or less establishments. All the extras you pay for either close early with no warning, or aren’t worth the charge ($25 to park 5 minutes away from the front door in an unsecured lot is nuts). I was given $20 in vouchers upon check in, but couldn’t even find a way to use them during my stay. Can’t order room service if you don’t know what to order or when, bars closed early, nobody manning the valet desk the multiple times we went in and out, so where do you use these vouchers??

I truly hope this was a one off situation, and the staff did go above and beyond to try to rectify the problems, but this is too much for a hotel with this sort of name/ reputation!

Partner

8/10

Excellent

29 May 2026

David

The was a great place to stay. My only complaint was my room was either hot or freezing cold. Couldn't get the thermostat to find the middle ground.

Self

10/10

Exceptional

24 May 2026

mark

Loved it all

10/10

Exceptional

05 May 2026

roger

Very nice folks here. Convenient to the ballpark and short distance to Scottsdale. Very nice hotel. I’ll stay here again.

Self

10/10

Exceptional

01 May 2026

Daniel

Love this hotel. Pool is amazing and staff are so friendly. Splurge for the balcony room it is worth it

8/10

Excellent

27 Apr 2026

Andrew

The location was fantastic, the staff was very friendly/helpful, and the common areas were nice and clean. The carpet in the room and the curtains were pretty worn/outdated, but overall it was very good.

Friends_and_family Family

4/10

Poor

21 Apr 2026

Ramon

Did not like that there will be a charge for parking also rooms are outdated and carpets dirty. First day we got there the toilet was clogged

Friends_and_family Family

8/10

Excellent

20 Apr 2026

James Kerrie

The breakfast restaurant was never open for breakfast or dinner.
The coffee bar was not open over the weekend.
Room was a bit over priced compared to other similar properties.
Regarding staff, from check in to adding an additional night to my stay the staff was awesome.

8/10

Excellent

17 Apr 2026

Michelle

Overall it was very nice. Missed breakfast because the bed was awesome!! I booked two more nights…….

Self

6/10

Pleasant

15 Apr 2026

ashley

The hotel

10/10

Exceptional

07 Apr 2026

David

Wonderful hotel. Will certainly consider on next trip to AZ.

Family_with_children

4/10

Poor

05 Apr 2026

Susan

Toilet stopped up no repair
Room rundown old

Partner

8/10

Excellent

29 Mar 2026

Joyce

staff was great but not enough of them

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Tyrel

Nice place

4/10

Poor

26 Mar 2026

Marty

Had bedbugs on 5 out of 7 days of our stay and moved between 3 different rooms.

Family_with_children

6/10

Pleasant

19 Mar 2026

Mark

I was scammed. The bar staff charged me for meals and drinks that were paid for in cash. I have tried contacting them for 4 days now and the manager does not answer the telephone nor will she return my voicemails. I am beyond frustrated.

Family

10/10

Exceptional

18 Mar 2026

karen

Super staff, the Sheraton Mesa at Wrigleyville West has just gotten better and better since the pandemic. Everything is open and clean.

Partner

4/10

Poor

17 Mar 2026

Stephanie

Staff acted as if I was bothering them. My reservation specifica

10/10

Exceptional

16 Mar 2026

Sean

Great hotel, amazing staff and onsite food was fabulous!

Family_with_children

10/10

Exceptional

12 Mar 2026

Molly

Great location

10/10

Exceptional

09 Mar 2026

Daniel

Nice retreat away for cubs fandom!

Self

10/10

Exceptional

09 Mar 2026

KA

Staff were absolutely amazing. On site restaurant situation was a bit of a confusing muddle, but again, staff were all very accommodating & helpful. Very close to off site dining (walkable). Great park on property.

10/10

Exceptional

09 Mar 2026

Matthew

Great place!

Self

10/10

Exceptional

06 Mar 2026

Patrick

Jaxon, the front desk rep was very helpful. Went out of his way to assist.

Partner

4/10

Poor

02 Mar 2026

Carole

Stayed 3 nights. They never once cleaned our rooms. They had a newly implemented required valet parking situation. It was a disaster. There was an app that worked poorly and we often waited 20 minutes for our car that we could see but they had our keys! We have stayed there every spring since 2017 but we are done. They added a new rooftop bar without bar service and it was closed on a Saturday night. Something is horribly wrong with this hotel now.

Partner

8/10

Excellent

28 Feb 2026

Carol

Clean hotel and friendly staff. Room needs some attention to small details- burned out lightbulb in entry, barn door to bathroom off track, shower/tub diverter not working, microwave glass tray doesn't fit properly, no luggage rack.

6/10

Pleasant

27 Feb 2026

Geoffrey

The valet (which they had just implemented) was very frustrating to deal with (they just need more experience there I'd say). The room itself was beat up, with stains on the carpet. Also, the pool and spa were pretty nasty (didn't appear to have been scrubbed or vacuumed anytime recently), the pools were quite cold, and we had a hell of a time trying to find any towels. What we had counted on for an afternoon with the kids turned into a quick 20 minutes and retreating back to our room. The hotel is very convenient for a location, but lacks in some key elements that would make it a more enjoyable stay. I highly doubt we would ever choose to stay here again.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Steve

Friendly and helpful staff- clean room

Partner

4/10

Poor

20 Feb 2026

Amy

Room was quite outdated. All of the floor tiles in the bathroom were loose and would shift with every step. Pull out bed was awful. No cushion or padding, you could feel every spring. Pool was very dirty and only 1 of the 3 hot tubs was actually hot. My daughter tried to swim once, but it was very short lived and she never wanted to go back in because of the condition.

Family_with_children

6/10

Pleasant

16 Feb 2026

Sarah

I was in town for the Mesa Marathon and stayed at this hotel because of the location, even though it was much higher than hotels just a mile or two away. The staff were wonderful. Very attentive to guests. The hotel itself is older and in need of a face list. It has sliding doors to the bathrooms, which leave gaps and not the best sense of privacy when traveling with friends. In our bathroom tiles were missing or loose. Our room had a pullout sofa but no linens, two bottles of conditioner but no shampoo, but plenty of complimentary bottles of water. Overall not horrible, but if you don't need that location, there are other places to stay that are more economical.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Miguel

Excellent

Friends_and_family Family

2/10

Poor

24 Jan 2026

Carrington

I was double charged and the hotel manager will not return my phone call

8/10

Excellent

06 Jan 2026

Graciela

Clean room

Leisure Partner

10/10

Exceptional

06 Jan 2026

Elizabeth

Beautiful location. Friendly staff. Clean rooms.

Leisure Family

10/10

Exceptional

29 Dec 2025

Ezekiel

One of the way better hotels. Very friendly staff. Very clean and it also has a coffee shop inside along with a restaurant and a bar

Business Family

10/10

Exceptional

23 Dec 2025

Kym

The room was very clean and the bed super comfy.

10/10

Exceptional

17 Dec 2025

Stephanie

Location, walking paths, walk ability, nice pool area

Leisure Family

10/10

Exceptional

09 Dec 2025

Galina

It’s super quiet. We travel with our dog and the park in front of the hotel is very convenient. The hotel is close to our favorite restaurant in Mesa (Icho Izakaya Sushi and grill), so we stay here often for convenience. It’s close to highway without the noise.

Partner

4/10

Poor

24 Nov 2025

Amy

The Expedia listing for Sheraton Mesa Hotel states that pets are free. This is totally incorrect. I was told, upon registration in the lobby, the hotel charges $50/visit for pets. Major difference, which Expedia needs to follow up with in order to correctly list the Sheraton's policy on pets.

Leisure Pet

10/10

Exceptional

22 Nov 2025

david

Very friendly staff and well appointed room.

Leisure Family

10/10

Exceptional

13 Nov 2025

Tammy

Clean room

Business

8/10

Excellent

10 Nov 2025

Michelle

Beautiful hotel. There is a lot going on and we were woken up very early by an event across from the room window on the lawn.

Partner

6/10

Pleasant

07 Nov 2025

Dan

Bumping Pokémon dance pool party outside my window until 12am was a bit much and somewhat disappointing since the front desk moved us to that room as an upgrade? Overall good hotel in good location with helpful staff. Would stay again.

Leisure Family

6/10

Pleasant

28 Oct 2025

janet

Bathroom weren’t as clean and the bed was terrible. Time for some new mattress.

Business

8/10

Excellent

26 Oct 2025

Ray

Only bad thing was restroom door, no privacy with sliding door.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Rosalba

Clean room, TV has cracked screen, it was a nuisance but it didn't bother me. Went to sleep. Good customer service, good breakfast food, beautiful building and landscape. Had view to watch the sunrise and I loved it. I enjoyed my stay.
Thank you.

Business Self

10/10

Exceptional

03 Oct 2025

Ramon

All good

Friends_and_family Family

2/10

Poor

01 Oct 2025

Hefziba

I didn’t stay in the hotel after being moved 3 different times to 3 separate rooms. Each room had some sort of stained carpet or dog/cat fur and debris. The smell of cat urine was in every room. The manager of the cleaning department had to come and see and also confirmed that the room was not clean. I knew it was a pet friendly hotel but was not aware that every room was pet friendly. I had to ask for a refund and find a new hotel last minute.

Business_and_leisure Family_with_children

6/10

Pleasant

28 Sep 2025

david

The parking is not convenient.

The room temperature control was poor.

The lighting in the bathroom is almost non-exisistent.

10/10

Exceptional

12 Sep 2025

Trish

N/A

Leisure Family

10/10

Exceptional

07 Sep 2025

Miguel

👍

Business Family

6/10

Pleasant

01 Sep 2025

Jona

Our view was the ac

Leisure Family

6/10

Pleasant

01 Sep 2025

violet

Checked was a little difficult. Clerk kept saying you got no reservation with us for the 1st 20 minutes. Until a family member can to assist.he was polite

Business_and_leisure Family

10/10

Exceptional

01 Sep 2025

Moises

Great experience, thank you!

Leisure Family

10/10

Exceptional

25 Aug 2025

Gabrielle

This hotel and room was clean, comfortable and in a convenient location close to places to eat and 12 minutes from the airport. The pool was sizable and there was a nice park and small lake across the street to walk around.

Leisure Self

2/10

Poor

25 Aug 2025

Amanda

When we checked into the hotel, we found there was no TV remote in the room. We called the front desk and were told none were available, and maintenance couldn’t be located. The clerk offered to bring one the next morning, but we were checking out then. I travel for work and stay in hotels twice a week—having a working TV is part of the experience, and this was disappointing.

10/10

Exceptional

24 Aug 2025

catherine

An Incredible Stay Every Time!

I’ve stayed at this hotel multiple times, and each experience has been nothing short of amazing. The hotel is spotless, and the rooms are comfortable, with beds that guarantee a great night's sleep. The staff is truly the highlight—so friendly and always willing to help with anything you need.

One of my favorite features is the Saturday night movie by the pool. It’s such a fun touch that makes the stay even more special. Speaking of the pool, it's absolutely stunning and a great place to relax or enjoy some downtime.

The restaurant is another standout, with both indoor and outdoor seating options, and the food is consistently delicious. Whether you’re grabbing a quick bite or enjoying a meal by the pool, it’s always a treat.

Every time I stay, I leave with amazing memories, and I can’t wait to come back again! Highly recommend!

Partner

10/10

Exceptional

19 Aug 2025

Derek

Had a great stay. The pools are amazing. They could be a little cleaner but I'm not gong to complain about it. The bed was comfy and the room was nice. No maid service at all and stayed 4 days but other than that loved it. Will stay there again.

Leisure Family

8/10

Excellent

18 Aug 2025

Jennifer

I like the staff a lot, and I liked the property, but the pool could’ve been a bit cleaner. There was always stuff floating in it.

Leisure Self

6/10

Pleasant

16 Aug 2025

Silvia

Everything was good, only we got a far room for my mom she is 98 years old. They didn't have room service. We had a exit near door of our room. but maybe for safe was close. We needed walk far for our parking. In the restaurant they haven't bananas for breakfast. They don't have buffet neither. They need more employees. But is hard times. Because at 7 am approximately was very noisy the alarm of emergency. My mom scare she was sleeping. But this things happen. They gave us apologies. In general everything was good. Thank you very much. We got a comfortable room.
God bless you.

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Carlos

Beds are super soft. And the near by park is great for evening walks. The path is lit all around the park

Leisure

2/10

Poor

14 Aug 2025

Shan

Because of its convenient location near my business trip destination, this was my fourth time staying at this hotel. We stayed for three nights in total. However, on the morning of our final day, August 8th, at around 7:20 a.m., a loud and piercing alarm suddenly went off. I initially assumed it would stop within a few minutes, but it continued for at least twenty minutes.

When I inquired at the front desk, I was told it was a “test.” This explanation was both surprising and unacceptable. The timing and duration were entirely unreasonable—what kind of “test” lasts nearly half an hour and is conducted around 7 a.m., when most guests are still resting? This incident severely disrupted my sleep, especially as I had gone to bed very late the previous night.

Equally concerning was the hotel’s complete lack of communication. There was no prior notice, no updates during the incident, and no follow-up afterwards. The matter was treated as if nothing had happened. Such poor handling of a situation, combined with the lack of consideration for guests’ comfort, resulted in one of the worst experiences I have ever had at any hotel. I am deeply disappointed in the brand, and I hope this feedback will be taken seriously to prevent similar incidents in the future.

Business

10/10

Exceptional

11 Aug 2025

Kathy Christina

NA

Leisure Self

10/10

Exceptional

10 Aug 2025

PATRICIA

Everything was nice, just one suggestion, the barhroom doors being that they slide, they dont close completely.. other than that its a very nice place

Leisure Partner

6/10

Pleasant

10 Aug 2025

Margarito

One of the sheets had old blood stains, not from me. reported it to the front desk. Some lady came up to look at it, took pictures and told me that someone would be out around 3pm and change all the sheets. Time was around 2:48pm when she told me that. We went to the bar and pool downstairs, returned after 6pm and sheets were not changed. Reported again, and someone did go after I reported the second time. The lady that took pics balmed it me. It was on my side of the bed, but the stain was on top sheet and I dont have any open cuts or scars. She was extremely rude!!

10/10

Exceptional

10 Aug 2025

Anne

Nice hotel, dogs not free, no breakfast

$50 charged for pet; no free breakfast at all == not even coffee. No room service for food from the bar, but they had a great IPA on tap. Other than that, lovely hotel, great park next to it.

Partner

10/10

Exceptional

29 Jul 2025

Victor

Great place and great staff

Leisure Family

6/10

Pleasant

29 Jul 2025

Constance

I booked a handicapped room to be sure of the toilet height. The toilet in the room was about to overflow consistently. Housekeeping was notified but could not repair it,

6/10

Pleasant

28 Jul 2025

keith

Hotel which my rooms because one room tv wasn’t working and the next didn’t have any soap or tissue

Leisure Family

10/10

Exceptional

25 Jul 2025

Shasta

It was amazing, definitely comfortable beds. Best service. Great place to stay for couples, family, or business. Was even able to bring my pet no issues.

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

Verified traveler

Disappointing view, sticky floors

Our view from our second floor room was disappointing- a wall directly in front of our window. The bathroom floor was sticky and the shower window was dirty. Bed was comfortable. Nice customer service

Partner

10/10

Exceptional

21 Jul 2025

Aiza Mae

We had a great stay! The hotel was very nice—clean, cozy, and well-maintained. The pool was a highlight—beautiful and relaxing, perfect for both kids and adults. Overall, such a nice place to unwind. Highly recommended!

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Amber

Great staff breakfast is great . The room needed some update to the bathroom tile was cracked and the drain was slow but beds were very comfortable and rooms cooled down quickly.

Leisure Friends

4/10

Poor

18 Jul 2025

Scott

Substandard for Sheraton

Room smelled like sweaty socks, shower floor was in need of repair, the shower layout is inane (controls and head are at the opposite end of where the door is so you spray yourself and/or the shower door depending upon which way you open it), bathroom door is useless for privacy, room chairs were worn / damaged, pillows were pathetic.

Self

10/10

Exceptional

07 Jul 2025

nate

Nice pool

10/10

Exceptional

05 Jul 2025

Chad

Pool was great and had a great weekend

Leisure Family

2/10

Poor

01 Jul 2025

Jill

The elevator did not work the entire time and my room key stopped working and had to be replaced

Business_and_leisure Family

8/10

Excellent

29 Jun 2025

Elizabeth

I stayed at this hotel Thursday through Sunday. The weekday staff was very kind, attentive and welcoming. The weekend staff was fine but just did not give the same vibe. The hotel did not offer all of the services that it stated it would offer daily. For example - Coffee shop was not open each day. The restaurant was open for a buffet breakfast but only for the conference staying at the hotel. The hotel stated room service was available , but did not provide. The hotel seemed busy, however as a hotel - one would think they could accommodate many guests.
The facilities were fine, except the elevator worked when it wanted to- hit or miss.

The room- very nice clean, spacious, comfortable bed.
Overall would definitely stay again. I felt safe and it was clean.

Leisure Self

10/10

Exceptional

28 Jun 2025

Catherine

Great property and amazing amenities. The staff are so helpful and kind.

10/10

Exceptional

28 Jun 2025

Amber

Property was clean and the front desk was very helpful and nice

8/10