Name: Extended Stay America - Phoenix - Mesa - West
Address: 1920 W Isabella Ave, Mesa, 85202, US

10/10

Exceptional

08 Jul 2026

Alexsandria

The room was very comfortable

6/10

Pleasant

04 Jul 2026

leon

Unable to get sheets n blanket for pull out .. called front desk and said it was closed until 9am , carpet was filthy, unable to get extra towels only 2 n the room, needed more .

10/10

Exceptional

26 Jun 2026

Michael

Been staying here for awhile the staff is always nice to me and extremely helpful. I always get a clean room that doesn't smell like smoke. The air conditioner works very well. It's adorable so I would say its a very nice place to stay.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Luis

... ?....... Djdhdhjdjdjdjd

8/10

Excellent

15 May 2026

Gary

Yes thy were

Partner

2/10

Poor

26 Apr 2026

Allyson

Highly recommend look elsewhere! Room appeared cleaned upon entering, window sill dead bugs,ants crawling all over. A/C filter &vents disgusting. No kitchen supplies, pay additional $50 for supplies if you want. Called office BIG JOKE! Went &got cleaning supplies. Had housekeeping give CLEAN blankets slept on top of bed. Locked my door @ all times, ppl outside hanging out loud music late night to early RIDICULOUS. YES I could of left just 1 1/2 days for my bathroom remodel. Never Stay at this Establishment.. Disgusting

Family_with_children

10/10

Exceptional

26 Apr 2026

robert

Overall did just what I wanted. Ill def stay again. Staff on the ball.

Self

2/10

Poor

07 Apr 2026

Kenneth

Listen to that all the time I don’t like you

10/10

Exceptional

07 Apr 2026

michael

Great location

2/10

Poor

06 Apr 2026

Kenneth

The manager is the absolute worse human I think I know. The office is no open 24 hours a day like other hotels. So I had 2 friends stop by and didn’t think twice about it. My next stay there woke up to the manager pounding on my door. She told me I had 15 mins to get out so I just booked another night. She comes back hours later telling me she will call the cops on me if I don’t get out of the room. Keep in mind I have already paid for another night. She said it was because I had the 2 unregistered guests on my previous stay.

Self

10/10

Exceptional

05 Apr 2026

Jamie

Great place to stay. The staff here is the best and extremely friendly and helpful.

10/10

Exceptional

04 Apr 2026

Jamie

Everything was great expect the rooms could use an update

Self

10/10

Exceptional

01 Apr 2026

Jamie

The staff is amazing at this location. I absolutely love staying here.

Self

2/10

Poor

22 Mar 2026

JC

Filthy old carpeting, rooms smell, local TV stations only, stained table tops, no bathroom fan, one towel and no soap, filthy sidewalks and corridors, dirty office, front desk staff oddly get angry, combative and argumentative because of incorrect toll-free customer service information, criminal long-term residents living on premises requiring police squad and helicopter response.

Partner

8/10

Excellent

18 Mar 2026

Renee

Thank you for the stay

Self

2/10

Poor

16 Mar 2026

Joe

No 24 hour desk. Nickled and dimed for any dishes or cookware. No extra sheets or pillows available. Desk was abandoned for 30 minutes in the morning. Spoke with night audit about broken shower in room. Spoke with morning clerk twice and was blown off, running around flustered. Evening clerk was wonderful and helped rooms. I will never stay here again, even with a voucher.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Renee

The room was older, but very very clean. Great to have a full fridge and stove. The evening manager went above and beyond to help us because third party sites had them overbooked. She was absolutely the best. (I think her name was Linda but not 100% on that). It was quiet enough and a good value since everything was booked up in everywhere.

Partner

8/10

Excellent

07 Mar 2026

Marina

Rooms need a slight update and maybe a second look over but it was decent for the one night we stayed.

Family

6/10

Pleasant

04 Mar 2026

Marta

Property rating is appropriate. The room smelled like cooking oil but it is to be expected for an extended stay hotel. Everything else was very clean.

Partner

10/10

Exceptional

03 Mar 2026

Bruke

Check-in was smooth and quick. Staff all around were friendly and helpful. Room was clean, although didn’t come with a trash can. Property was maintained. I did see the same dog droppings for the last 2 days of my stay. Wished they had a gym for how big the place was. Other than that no complains.

Self

2/10

Poor

24 Feb 2026

Donna

Dog in the room next door howled every night at 10:30

Self

6/10

Pleasant

23 Feb 2026

Paul

The room was in ok condition. The AC blows directly on the bed by the window and wouldn't maintain an even temp. You'd be sweating in bed and suddenly freezing. Only one pair of towels for two people. You have to rent pans & dishes.

Partner

2/10

Poor

18 Feb 2026

Maryam

staff wasn’t great and the rooms smelled weird.

8/10

Excellent

18 Feb 2026

Melissa

Nice room

Partner

4/10

Poor

19 Jan 2026

Calvin D

Animal hair everywhere (wife is allergic)
Pullout had no bedding & requested but never received
Checked in then didn't go to the room til two hours later and it looked like maid barely cleaned the room ..smelled heavily of cleaning

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Cynthia

Was very pleased with the room. Clean and comfortable

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Rosie

Bree, the person at the counter, was incredibly short and impatient. It started w a request for 4 keys, as we were 4 ppl and booked as such. I was told (in a childish mocking tone), 'I gave you 2 keys ma'am\". When i explained we were 4 and not planning on being together at all times she said, \"You're getting 2 ma'am.\" I asked if i could leave a deposit but she dismissed me. Then my room was 2 full beds instead of the King and sofa bed I reserved. When I call she didnt even attemp to fix it, she basically said wethey gave away my room and I'd have to deal with it. She finally agreed to check after she was done w the person at checkin but never called us back. I reserved a King for a reason!! This was probably my most uncomfortable stay anywhere in a very long time. The room was book for 4 people and they only had 2 bath towels!!! Luckily i noticed when we went to bed and got more but the front desk leaves at 10 and doesnt get back until 9am. Had i not noticed until morning, it would have been totally stressful. It was clean and the room appeared to be recently updated. So, if you are solo for the full bed or small people, then just ignore the service and you'll be good.

Friends_and_family Family

4/10

Poor

10 Jan 2026

Russell

While the room fit the basic need for a short stay, it was smokey, the bathroom sink faucet dripped, and the counter top was pulling away from the wall.
Staff was helpful and kind.

Leisure Self

10/10

Exceptional

10 Jan 2026

Evette

Excelente service and the sheets were clean with a fresh smell. I slept comfortable on the bed. Very clean

Leisure Self

10/10

Exceptional

26 Dec 2025

Lawrence

great prices! They have everything u need, especially close to MCC - walking distance! & next to breakfast place & smoothie place.

Leisure Self

6/10

Pleasant

19 Dec 2025

Maria

A/C worked good. A small coffee pot would be handy for short stays.

Leisure Self

2/10

Poor

10 Dec 2025

Serdar

The hotel reception was very rude. I gave them my ID, and they asked for the guests' IDs too. I told them my son was underage. This has never happened before. They gave me a king bed, but I wanted two beds. They asked for extra payment, and I agreed, but they kept me waiting. Then they said no and gave me a room with a king bed and a sofa. The room smelled awful, and the toilet flush didn't work. The springs in the sofa bed were sticking out, making it impossible to sleep on. Those two nights were torture. I told them about the situation. Call hotel.com and tell them. I'm very tired, and because of my son's soccer tournament, I'm having a busy day, so I didn't bother.
Now I regret booking such a terrible hotel. The hotel pictures are misleading.

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Jose

When you’re looking through your site and asking for amenities, I put down for pet friendly, but that note was not in the reservations with the hotel, lucky I was able to leave with family in the area,

Friends_and_family Family

2/10

Poor

10 Dec 2025

Tatyana

When I got there the lobby was closed at 10:39. Now I have to contact my bank to get the money back. I had to stay elsewhere smh. You need staff on the scene.

4/10

Poor

07 Dec 2025

Stephanie

The air was fine the tub filled with water when we showered, nothing in kitchen to cook with they didn’t even supply paper towels.
We had to take out our own garbage when we left.

Friends_and_family Family

2/10

Poor

06 Dec 2025

julie

We didn’t even stay there. It was terrible and I will never recommend that business to anyone. Unorganized and wouldn’t give us a room. We had to go elsewhere and had a wonderful stay NOT using this app.

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Paige

Check in was a bit tedious. Room was ok and it was at a location I needed. My son lived in the apartments next door. Shower did not jave hot water.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

William

A nice space for a week's stay, I brought my own supplies but they have kitchen stuff for purchase as well. The room was clean and enough room for two of us working remotely. I had a wonderful stay!

8/10

Excellent

23 Nov 2025

Qijian

Pet fee was not included in the reservation

Leisure Family

6/10

Pleasant

18 Nov 2025

Alexander

The people at the front counter were amazing! The lack of a coffee maker and $4 for a pack of fruit snacks was disappointing

Self

6/10

Pleasant

16 Nov 2025

Lyman

Non

2/10

Poor

12 Nov 2025

dwayna

No the staff never came to bring me my towels, they could have gave them to me when i checked in but said they were going to bring them and the h didnt. The maids did not come check in with me to see if i needed anything it was poor service and dont recommend t o any of my people. If i cojld give fhem a negative then i would.

Business Family

2/10

Poor

26 Oct 2025

Paul

The place was so ghetto and dirty I couldn’t stay there. I saw rat traps and rats running in them, drug dealers staying there, office only open 10-10 and had no bathrooms or continental breakfast, people walking B around in robes, broken down cars, manager at front desk licking her fingers and holding a baby, place was not safe and filthy. I did not stay there as I did not feel safe!

Friends_and_family Friends

2/10

Poor

22 Oct 2025

Bonnie

This place stole my money they are horrible absolutely disgusting filthy they don't wash the linen they just get it wet and dried in the dryer they stole my money and then they kicked me out because they said that they were running low on rooms when I still had three four days to stay there and I paid for I would not ever stay at this Motel again they're Crooks

4/10

Poor

12 Oct 2025

Sara

Bad so humid and ac not working properly
No coffee maker machine

6/10

Pleasant

26 Sep 2025

Cristina

The room smelled like smoke. Even though it was a non smoking room. Staff was very nice, just didn’t like that the whole lobby being closed and having to wait outside to be checked in. But I understand why they do that. AC worked perfectly and didn’t get use the kitchen. But it was a nice resting spot.

Leisure Family

4/10

Poor

19 Sep 2025

Kelly

Expedia said the hotel had breakfast and a kitchen. On checkin they said they no longer offer breakfast and removed all dishes and cooking utencils from the kitchen. athey also no longer have a receptionist 24hrs.

Leisure Family

10/10

Exceptional

12 Sep 2025

LaChandra

I don't have any complaints about my stay here but I wish I could've stayed longer. It was a quality experience. Carpet and floor was clean, bathroom was clean, good water pressure from the shower and kitchen area. Small kitchenette to cook at your leisure. Bed was very comfortable, big plump nice pillows for good sleep. Ac was fantastic. Nice washcloths and towels. All amenities were in good condition. TV and wifi available. I loved it and hope to see them again in the future.

Business_and_leisure Partner

10/10

Exceptional

03 Sep 2025

Jenn

Very clean and great customer service

Friends_and_family Family

2/10

Poor

29 Aug 2025

Mary

I was not able to stay at this property, and have yet to recieve a refund- even after a month.
I reached out to Expedia who said they called them 5x, and they did not answer the phone once for them. Yet, every time I called, they answered... One lady even said they are \"required to answer every phone call,\" so I am confused as to why I still have not been refunded my trip.
I had stayed here not even a week prior without any issues. However, upon my arrival this time, I was unable to rent it due to them NO LONGER taking paper or photo copies of IDs... although last time it wasn't an issue.
My wife had her wallet stolen during our trip here, thus, we were stuck and unable to fly home without a new copy (which we were awaiting to be mailed to us). Last time, they had no issue taking a emailed copy of her past ID, yet this time, they had \"CHANGED [THEIR] POLICY\". .....wanna know their reasoning? HUMAN TRAFFICKING.
And while I understand Arizona- Phoenix in particular- is known for being a human traffciking hub, I also know after a long hot day in the 115 degree heat, I need access to a room with A/C. My uncle- a polio survivor- was with me as well, and it is hard for him to walk. He desperatley needed to get his feet up after a long day out as well, yet he had to settle for resting on the hard concrete.
Since we were kepy
Without a refund, without access to our room

10/10

Exceptional

25 Aug 2025

Guadalupe

😀

Leisure

10/10

Exceptional

21 Aug 2025

Yuvia

Very friendly,fast and helpful

Business_and_leisure Partner

10/10

Exceptional

17 Aug 2025

Grant

Easy

10/10

Exceptional

16 Aug 2025

Grant

Great stay !

Business_and_leisure Family_with_children

10/10

Exceptional

20 Jul 2025

william

.

2/10

Poor

20 Jul 2025

Luis

DO NOT BOOK!!!

Booked the trip went to go check in at 845pm and they said they had no rooms available. I asked for a refund they said to get it from the booking site. I reached out to hotels.com and they said “too bad”. DO NOT BOOK!! They will take your money and say no room available and not give you your money back. How can you knowingly charge for a service and not provide it? Will not be using this service again.

Self

8/10

Excellent

20 Jul 2025

Ravindra

Great staff!
Safety, convenient and quiet

Leisure Family

10/10

Exceptional

19 Jul 2025

Cortez

The staff was wonderful!

Leisure Self

10/10

Exceptional

07 Jul 2025

Victoria

Love ❤️

Business_and_leisure Family

6/10

Pleasant

03 Jul 2025

Eva

Used to having dishes glassware cutlery and pots and pans in rooms with kitchenettes.

Beds very comfy. Front desk not 24/7? First time I run into that! Oh also no pool!

10/10

Exceptional

03 Jul 2025

Victoria

Love it

Business_and_leisure Family

8/10

Excellent

03 Jul 2025

Victoria

Love

Business_and_leisure Family

8/10

Excellent

03 Jul 2025

Victoria

Love

Business_and_leisure Family

10/10

Exceptional

03 Jul 2025

Victoria

Love

Business_and_leisure Family

10/10

Exceptional

20 Jun 2025

Victoria

Pretty good

Business_and_leisure Family

4/10

Poor

14 Jun 2025

James

Not what I expected it to be

8/10

Excellent

10 Jun 2025

Victoria

❤️

Business Family

10/10

Exceptional

10 Jun 2025

Victoria

Pretty ok stay

Business Family

10/10

Exceptional

05 Jun 2025

December LaNiece

Perfect for what I needed. Will stay again.

Leisure Family

10/10

Exceptional

30 May 2025

Taylor

Had to stay here for a few days and I absolutely love it. No loud noises just peaceful vibes!

Leisure Self

10/10

Exceptional

28 May 2025

Taylor

Staff are very professional and I’ve enjoyed my stay…found peace of mind for a few days of not being bothered!

Leisure Self

10/10

Exceptional

28 May 2025

Taylor

Very good hotel clean and friendly staff

Business_and_leisure Self

2/10

Poor

26 May 2025

Lourdes

Q

Friends_and_family Family

2/10

Poor

22 May 2025

Richard

If you’re late, you’re screwed

We didn’t have a stay. We were going to be late so we called last and told them we’d be late. We were told it would not be a problem. Well, it was. When we arrived the front office was locked. We called the number and the answering person said you were late so we canceled your reservation. A prepaid. After explaining that we called the person said too bad. Come back in 4 hours and make another one

Partner

2/10

Poor

18 May 2025

Verified traveler

Smells like a marijuana clinic

Business Family

2/10

Poor

16 May 2025

Patrick

Could Not Check-in

I arrived and no one was at the front desk. The door was locked. A number was posted on the door to call. I called, but the lady could not help me. She could not check me in. I left and went to another hotel. I better not get charged for this booking.

Self

10/10

Exceptional

09 May 2025

Charles M Hernandez

🔥

6/10

Pleasant

07 May 2025

Sarai

Front desk was amazing

6/10

Pleasant

24 Apr 2025

Neal

Just ok

Just needed an inexpensive place near the hospital I was having surgery the next day. Unfortunately the bed was very uncomfortable and we only had one washcloth, no actual bath towels. My husband had to go to the office and retrieve some. But again, it served the purpose that I needed at the time

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Lidia M.

I recommend

My experience was very good, I'll definitely recommend staying here, very clean room.

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Victor

Will return again. Very friendly

2/10

Poor

05 Apr 2025

Jessica

We arrived and the wifi was down but nobody gave us an update or a time frame of wait. We discovered what was going because we were waiting while they were on a phone call trying to figure it out but we have to still go back for a key. It’s been an inconvenience we had to get ready since we had a wedding to go to and we missed the ceremony since we lasted 40 min in the reception trying to get a response of help.

Leisure Family_with_children

4/10

Poor

31 Mar 2025

Reginald

Upon arrival at 11:45-12:00 am after check in time due to travel delay.
No attendant at the front desk. There was a posting on the door directing people with reservations to use the phone to the right of the door to call/contact the desk. The phone wasn’t operable. I called the customer number on the site who then attempt contact the front desk with no response/success, they proceeded to tell me I will not be able to check in and would need to return the following day for check in, leaving me with no recourse but to rent hotel with another provider at 12:30 am in the morning after being in airport and on flights for the last 13 hours.
After returning to the hotel the next afternoon I shared my experience with the front desk person and they stated that should not have happened, someone is always available. They also said they would note my reservation and ensure the charge for the day would be removed/credited to me.
After checking in and receiving my room key I enter the room that was by no means in the condition for a guest . The carpeted floor was dirty with visible debris, the bed comforter was soiled/stained on the side along with 1 of the pillows be soiled. The room had a damp dank Oder. The microwave in the kitchenette was dirty around the handle and on the inside. The vanity in the bathroom was dirty with strands of hair and one of the towels had visible hair with light stain. The door was not completely sealed on the side and at the bottom the light was peering in.

Leisure Self

6/10

Pleasant

25 Mar 2025

Lyle

Reasonable price for a passable stay

Pro: Room, bathroom and kitchen were very clean. Did have an iron and ironing board. Had a full kitchen with large frig, stovetop and microwave. Room was quiet. Nearby First Watch restaurant. Reasonable price.
Con: No coffee maker, hair dryer, only one small side chair besides high stools. Only two bath towels and wash clothes. No hand towels. Was warned by hotel about lack of kitchenware. We picked up larger soaps, paper towels, plates, cups and silverware to make our stay passable.

Partner

10/10

Exceptional

24 Mar 2025

Aaron

Hotel had plenty of close parking spots within the hotel room. Quick and easy check in/out process.

Leisure Self

6/10

Pleasant

23 Mar 2025

Tracy

Rooms are not updated. A lot of cracks, and mold.

Leisure Partner

2/10

Poor

21 Mar 2025

Monica

Everything was horrible- management was royally clueless and rude!

Partner

6/10

Pleasant

10 Mar 2025

Cassie

The property was descent, main concern is there is nothing in the rooms even though it is an extended stay. No dishes at all or soap for cleaning, things you normally see at an extended stay. The staff was really nice but definitely short staffed.

Leisure Friends

2/10

Poor

07 Mar 2025

Haley

Not for travelers, more for housing needs

Office closure 10pm-9 am no host to provide any needs. No coffee, nothing!

Friends_and_family Family

10/10

Exceptional

07 Mar 2025

Raymond

Nice

Leisure Self

10/10

Exceptional

06 Mar 2025

Tiffany

The rooms are always very clean. The front desk staff are all nice and professional

4/10

Poor

06 Mar 2025

Ruth

The mattress was horrible, I ached everywhere
When I booked it said there was a complimentary breakfast grab and go. There was not they discontinued it.

Leisure Partner

4/10

Poor

05 Mar 2025

jose

Check in was great, found blood in the pull out bed mattress, person smoking outside window, burnt stove top. Only one towel in room for 4 people, called desk they brought more.

Leisure Family

10/10

Exceptional

04 Mar 2025

Kevin

Over all was a great place to stay.

8/10

Excellent

04 Mar 2025

Farnoosh

The kitchen was clean, and the fridge maintained a good temperature for storing food. The air conditioning worked well, ensuring a comfortable stay.

However, I didn't like the carpet, as it seemed to trigger more allergies compared to parquet flooring. A different flooring option might improve the overall experience.

Business Self

2/10

Poor

03 Mar 2025

Jeff

What's going on?!

Terrible experience. The Front Office was locked, no one answered the phone. I had to find another hotel at 11 PM at night. The hotel or Hotels.com charged by card and I didn't even stay there! I want my money back! Help me!

Self

2/10

Poor

03 Mar 2025

Joshua

There weren’t any rooms available and I was still charged.

4/10

Poor

01 Mar 2025

Adrian

Ok Stay

The stay was ok.

Self

4/10

Poor

01 Mar 2025

Max

-The Office was hard to find upon arrival
-The Wifi never worked
-The room was not ready on time and I had to call ahead after giving two extra hours for it to be cleaned to be told it just needed a shower curtain.
-The couch did not come with sheets and they were out of pillows upon asking at the front desk.

Other than that, its location is the nicest thing about it and the convenient parking was a plus.

Leisure Friends

2/10

Poor

23 Feb 2025

Jose

There was a car in the parking lot that the alarm went off throughout the night and throughout the morning until they got towed away. It should have been taken care of a lot earlier than 9 AM to keep people from staying up all night.