Name: Del Rio Hotel O Near Mesa Downtown
Address: 2200 W Main St, Tempe, US

10/10

Exceptional

09 May 2026

Douglas

Nice clean establishment, only stayed one night but wish it was longer d

Self

2/10

Poor

01 May 2026

desiree

Parking was far from room and there were people who slept in their vehicles right outside.

2/10

Poor

01 May 2026

Albert

They didn't come and clean or change the sheets. Outlets weren't working.

Partner

2/10

Poor

30 Apr 2026

Eric

There was roaches and the lady over charges for really dirty rooms we are traumatized by this place.

2/10

Poor

26 Apr 2026

Carson

Towels dirty sheets dirty floors sticky absolute dump

Self

10/10

Exceptional

21 Apr 2026

Skye

We liked the price! It was affordable and it was a Suite. Pool was nice. Lost more clean towels TV could have been bigger, Building could use a face lift. We enjoyed our stay. Thank you

Partner

10/10

Exceptional

14 Apr 2026

Amosa

Yes

2/10

Poor

14 Apr 2026

Marc

I usually don’t write reviews but this hotel was by far one of the worse I’ve been to and I couldn’t just leave and find another hotel because I had my kids with me for a track early next morning and we arrived around 7pm. The floors was pathetically dirty i told the manager he came to my hotel room to see for himself and called housekeeping she came with a swifter jet mop that was probably dirtier than the floors n use it to clean my floor all she did was leave steaks of the mop itself. The towels were clean but stained the pillow cases were clean but stained the mini fridge smelled bad in the inside jus all around a terrible hotel period

Family_with_children

2/10

Poor

10 Apr 2026

Albert

No. No parking near the from at all.

2/10

Poor

04 Apr 2026

Geoff

Do not stay here!!!!!

I was afraid to leave my stuff in the room. We found two crack torches under the bed. The rooms have not been dusted in years. I asked for 2 queens and got a full. The owner was extremely rude. She called the police on another customer because they asked for the deposit back. And the police kicked her (the customer) out. I’m pretty sure this lady steals guests money.

One of the good reviews that this lady posted in her window to brag was “it’s always an adventure when you stay here.” That adventure isn’t a good one.

Friends_and_family Family

2/10

Poor

02 Apr 2026

James

Sss

2/10

Poor

27 Mar 2026

Miguel

I made my reservation and when I got there they told me thy were full. So I had to find another hotel in the middle of the night. That was terrible because I had travel 6 hours and all I wanted was to rest and I had to make so many calls 'til I could find other hotel. There were more people complaining for the same reason.

2/10

Poor

22 Mar 2026

David

Zero staff. Took a $40 cash deposit that was supposed to be returned the next day at checkout. No one available when trying to checkout. Waited around for 2hrs and nobody showed. A big scam! Tried contacting with no success. People banging on door and trying to get in middle of night. Again no staff. Sheets not clean and smoke detectors disabled???

2/10

Poor

22 Mar 2026

Kacey

I never got to check in because they over booked there rooms and did not have a room for me

2/10

Poor

22 Mar 2026

Alexander

They overbooked, so even though I had a reservation, the front desk young man said good luck. He didn't apologize, but said he'd get me a refund with no offer to help me. I think that's illegal when a hotel overbooks. I had to call Expedia, who ended up helping me with a better hotel. I would not recommend this hotel to anyone.

Self

2/10

Poor

20 Mar 2026

Robert

This is a dump.

2/10

Poor

18 Mar 2026

Artemio

Stay away!

Self

2/10

Poor

16 Mar 2026

Isaiah

The sheets had stains and there was a hole over the toilet

2/10

Poor

15 Mar 2026

CAROLYN

The whole place is very sketchy. There is no lobby and transactions go through a metal pass through below a window. They charge a cash deposit because they supposedly cannot refund it on a card. There is no atm. This information should be clearly stated because most people do not carry cash these days. The rude woman behind the glass told me, over the sound of traffic just a few feet away, that I did know about the cash deposit.

Self

6/10

Pleasant

14 Mar 2026

Melanie

The area is not bad. They charge you a $40 CASH deposit but only return $30 because they take $10 for housekeeping, but they never come. I stayed 2 days. They have a long list of DO NOT's, for instance, if you don't take out your own trash, you dont get your deposit back. If you dont return the one key they give you, they say no deposit. The room was not properly cleaned. Food was still in refrigerator, used soap in the tub and hair. There was a big hole in the wall in the bath room. My key stopped working,so she took my key and never gave me

2/10

Poor

13 Mar 2026

Gene

I was changed to 3 different rooms, the first one had a dirty room bed was not kept clean, bathroom and floors dirty, changed to second room the one it had holes on the covers (burns), changed to 3rd room stain bed covers, pillows, bathroom and curtains un flush toilet, when I went back to front desk desk the attendant told me in an unpleasant tone to deal with it, I requested to speak to ma manager attendant replied I don’t have to call anyone, I tried to collect my thunks to leave but the key didn’t open, asked the front fest to change the key they replied that they were off to get back in the morning, I couldn’t check out to get my deposit and slept in the car.

Self

2/10

Poor

13 Mar 2026

Rodney

Room was prepaid yet they tried to charge extra when trying to check in because room had 2 beds even though room reserved and paid for was a single. Refused to check in and had to have bank reverse charges.

Self

2/10

Poor

12 Mar 2026

Anthony

Unprofessional staff. Checked out 2 hours before the 11AM checkout time and no one was present at the front desk to give me back my deposit.

10/10

Exceptional

10 Mar 2026

tommy

Great

Friends_and_family Family

2/10

Poor

09 Mar 2026

Ayuel

The room had a piece paper on the door before entering the room and upon entering I was met with a foul,putrid,mucky smell and the sheets look 20 years old and haven’t been washed in 20 years either. The shower was broke and the sink was dirty as well. And I had to check out after maybe 30 minutes and I’m not even a picky person but this is single handily the worst motel I’ve ever seen and when I was checking out there was also another man infront of me in outrage about the status of his room as well so it wasn’t just a me think and the place also had horrible reviews online which I decided to ignore which was the dumbest decision I could’ve made!

Self

10/10

Exceptional

08 Mar 2026

Dustin

Fun

2/10

Poor

07 Mar 2026

Adrian

There were hookers, people using needles and roaches everywhere. So we did not check in and when we called hotels.com to report they said they will not refund. Paid thru another hotel to stay for our work trip. I have booked 20k in rooms in the last year and I am making all accounts something else based on their customer support comments of “that’s not a problem grow up and be a man” this has been censored since they rejected the words of their own people being shared.

4/10

Poor

06 Mar 2026

Pat

The staff wasn't friendly. We only had sheets on our beds. We only got 2 bath towels for 2 people. No hand towels or washcloths. No bathmat. Cale wires were hanging loosely. There is a $10 mandatory housekeeping fee that ois written on the bottom of a form. Luckily we were there for only 1 night. Will not book here again!!!

Family

2/10

Poor

04 Mar 2026

Katarina

Poor

2/10

Poor

02 Mar 2026

Nathan

Dirty towels, burns in bedding, shower/tub not clean.

2/10

Poor

02 Mar 2026

julio

The place was just all dirty all around

Partner

2/10

Poor

01 Mar 2026

Verified traveler

This place was not even worth half the price I spent

Self

2/10

Poor

27 Feb 2026

Michael

I never stayed at the hotel. No one answered at the check in location, when hotels.com called the hotel no one answered. And I have been denied a refund from the hotel. Why? This is the worse experience I have ever had with a hotel and booking agent. I will never use hotels.com again

Partner

4/10

Poor

25 Feb 2026

Fred

Guests aren’t allowed access to the office. You have to check in through a window which is awkward especially since the manager has an accent that is difficult to understand. The swipe card for my room I was given has no room number on it. I have memory issues and forgot it.
I was required to put down a $40 security deposit. I understand that will be refunded when I check out, but I don’t always carry $40 in cash.
There is apparently no closet in this room. I needed someplace to hang up my clothes.

2/10

Poor

23 Feb 2026

Katy

The whole experience! Thai place was disgusting and we didn’t stay. Staff was not pleasant at all, room wasn’t what it was supposed to be. We had a “kitchen room” booked and their kitchen was a small fridge and microwave. Not at all like the picture. Sheets, bedspread and towels were all stained. And as we were leaving cause there was no way we were gonna stay, there was a drug deal at the bottom of our stairs!! This place gave you guys a horrible reputation …..I’d not allow it on my sight unless you want people to book at places that look like they rent by the hour. It was disgusting.

Friends_and_family Friends

2/10

Poor

23 Feb 2026

Michael

Staff, Room, Amenities … Where Do We Start. All Horrible.

Self

10/10

Exceptional

22 Feb 2026

Richard

Excellent Service and the Customer Service was one of a kind, Great Parking and I think his name was Nick, the guy at the front desk was very helpful and I found myself not having to watch over my vehicle because of his constant surveillance 💯

Partner

2/10

Poor

21 Feb 2026

Russell

The lady there was unbelievably rude. Everything you would say would be wrong or youre a liar. She tried to claim i had a dog in my room and in the same breath cla

2/10

Poor

18 Feb 2026

Damien

Filthy room, no towels, floor was dirty. The receptionist was extremely rude

Self

2/10

Poor

15 Feb 2026

Forest

This was the worst hotel I've ever stayed at check-in was horrible. They would not accept credit cards. Only took cash for deposits got to the room. It's nothing is pictured dresser broke in room was disgusting, front door would not lock? I had to put a furniture in front of it. The bathroom door would not close and lock. There was no toilet paper or towels.
Then the maintenance guy came in right after I took my suitcases in and decided it was time to work on the room with the manager. Then the next day when I was checking out there was nobody in the office. The gate was closed and locked, I went into the property. Worst experience i've ever had. You are required to take your

2/10

Poor

15 Feb 2026

Chance

Not the employees fault he did the very best he could but how the hotel was set up was crazy had pay cash deposits had a 2 hr wait befor we could check in so it was about 5:30 -6:00 before able to I had to check out at 7:00 am but had wait tell 9:00 am tell someone finally came to the counter so I could get the deposit back to leave

Business Self

6/10

Pleasant

14 Feb 2026

Mason

I did not know ahead of time but this room was more for staying long term. In other words, you must provide your own soap + toilet paper + utensils and cups. I had to go buy all that down the street unfortunately. Otherwise it was about what you would expect from a motel.

Leisure Self

10/10

Exceptional

09 Feb 2026

Dustin

Yay

4/10

Poor

08 Feb 2026

Mark

Bad

Business

2/10

Poor

07 Feb 2026

Eddie

Hotel sold my room, said in order to stay there we would have to pay for an 'upgraded' room at double the cost we had already paid. Took an hour of back and forth and Expedia contacting them before they gave us a room without charging us more. They only collect cash deposits, which is fine if their front desk is staffed...it wasn't. When checking out, tried to leave at 7 am. No one there to give back deposit. Waited THREE HOURS before someone showed up to give deposit.
Room was ok, was one of the 'upgraded' rooms but the hotel itself was run down. And they had no towels in the room, wasn't until day 3 they finally brought them after asking.

Business Self

2/10

Poor

17 Jan 2026

Jeannette

Llegamos y no estaba la reservacion, olia muy mal la habitacion, mucho ruido en la noche, al siguiente dia para hacer check out nos estaban molestando antes de las 11

Leisure Family

2/10

Poor

16 Jan 2026

Veronica

The issue isn't if there's shops nearby. The issue is property manager is not friendly. There is no house keeping. She needs to be kind to her customers. And not dismissive

Leisure Self

4/10

Poor

02 Jan 2026

Ed

the office doesn't open til 930am cant get deposit tul then....felt like bugs on the bed....never again

2/10

Poor

25 Dec 2025

Danielle

The front desk attendant is a pleasure but the room was atrocious

8/10

Excellent

28 Nov 2025

Kyle

Yes

Self

10/10

Exceptional

24 Nov 2025

Erika

It was nice being next to the bar

2/10

Poor

23 Nov 2025

Alessandro

Expedia is so dramatic. I explained and resubmitted my review about 7 times now because apparently I'm not allowed to repeat words that were said to me when I was talking to their staff. Anyway. the point is this place is rock bottom. the staff is gross and and don't know what manners are or how to answer basic questions.

4/10

Poor

19 Nov 2025

Anderson

For starters I was informed I had to make a 20 dollar cash deposit upon checking in and the 20 dollars would be returned upon my checking out. Anyway I had to leave early in the morning, I went to the office to have the 20 dollars returned, but I couldn't get anyone to answer when I buzzed the office...I had to get to a conference, so I didn't get my dollars back. I would not recommend staying here, they aren't interested or straight up with customers.
The room I stayed in was in the process of walls getting fixed where there were hold and it still needed painting. The shower was awful as the water shot all over the place.
Anyway I won't stay in the place again. If Hotels.com is serious providing good motels/hotels for customers they need to check on some of these cheap places who are truthful in how they do business. If you or anyone can help me get my deposit back I would appreciate it!!

Business

2/10

Poor

18 Nov 2025

Marilou

I like it because its near mekong but i dont like the service because we have waited 1 plus hours to check out because no body is there to accommodate us

4/10

Poor

18 Nov 2025

myran

check in took a long time. then no one came out for when chekcing out, so left key at window and didnt get Deposit returned.. there was a door bell which ive rung numerous times to no avail

Partner

2/10

Poor

14 Nov 2025

Sabrina

Never stayed

10/10

Exceptional

14 Nov 2025

Consuelo

Great service clean and easy process

2/10

Poor

09 Nov 2025

Alexis

1. Poor customer service rude unprofessional and racist.
2. Requires a cash deposit supposedly outside of paying online.
3. Dirty, smelly, steaming hot room. takes over 2hrs for the room to get decent to sit in.
4. No fitted sheets on the bed barely coverage for mattress and the sheets had crumbs and stains. Wouldn’t was a dog in that tub .
A horrible experience and room all together took the lost and left getting my full security deposit back.

2/10

Poor

03 Nov 2025

Zelalem

Very awful experience. The way the reception treated me was disrespectful and unprofessional. The room was dirty and poorly maintained. I would not recommend this place to anyone.

4/10

Poor

27 Oct 2025

Balbine

I was disappointed with my stay. Despite checking in at 5 PM, two hours after regular check-in time, the room was still dusty and not properly cleaned. The microwave in the room didn’t work, which was inconvenient. I also communicated that I would be checking out early, and we agreed on where I would leave the key, which I did. However, I was later questioned about it and told I needed to leave a 5-star review in order to receive my deposit, which I found very unprofessional. Overall, my experience did not meet expectations.

Leisure Self

10/10

Exceptional

24 Oct 2025

Cheri

The lady who assisted our check-in (the owner I presume) went above and beyond helpful when the tap to pay machine was malfunctioning. She tried for 20 solid minutes, was understanding about us not having cash

Partner

2/10

Poor

24 Oct 2025

Noah

My plane was delayed and when I got there the office was closed for the night and I couldn't check in. Had to get another hotel

10/10

Exceptional

19 Oct 2025

Eventz

Not to bad

Business_and_leisure Partner

10/10

Exceptional

14 Oct 2025

Roy

Muy buen ambiente

10/10

Exceptional

22 Aug 2025

Michael

Not the fanciest hotel, but they take great care of you.

Leisure Friends

10/10

Exceptional

10 Aug 2025

Martyn

Okay 👍

10/10

Exceptional

09 Aug 2025

Kevin

For the price of 60 dollars on a Friday I can’t complain. Big room with fridge and microwave big tv. Quiet. Desk was pro.

Thx

Self

6/10

Pleasant

12 Jun 2025

jason

Was good

4/10

Poor

10 Jun 2025

Carlos

Our stay was horrible the staff there were incredibly rude... We didn't check in until 10 pm that night.Then the room we were given was filthy to say the least. The refrigerator was full of roaches. The shower curtain was torn. It was uncomfortable and I'll never stay there again. That's for sure...

Leisure Partner

2/10

Poor

01 Jun 2025

Douglas

They don’t even have fitted sheets and they were nasty the owner was very rude I went to Walmart and bought a blanket set on my own as I was leaving the police surrounded the place a homeless guy broke into a room they charge extra for a room close to the pool and it’s no water in the pool I even bought bedbug spray this was the worst motel I ever seen in my life please never go here not once did they clean the room or give me fresh towels and refused to give them to me when I asked I was told that they don’t clean the rooms until after you leave the shower was nasty as well this place needs to be shut down if you’re homeless it would be great

Self

10/10

Exceptional

30 May 2025

Michael

The staff was very helpful

Business

4/10

Poor

27 May 2025

Theresa

Terrible

4/10

Poor

26 May 2025

Theresa

Ripped me off for $25.00 \"security deposit\"

2/10

Poor

25 May 2025

Tyler

Not worth it , I do not recommend

Business

10/10

Exceptional

09 May 2025

Lillian

Thank you

10/10

Exceptional

06 May 2025

Stephanie

Access to zlean linrn

10/10

Exceptional

14 Apr 2025

Angelo

Awesome service from front desk employee super clean very helpful ill b back thank you

Business_and_leisure

2/10

Poor

08 Apr 2025

Megan

Found an empty liquor bottle between the mattresses. Also, there's a $20 cash deposit that they don't mention online and $10 of which goes towards house cleaning so you won't get it back.

Leisure Partner

2/10

Poor

02 Apr 2025

payshence

I walked into a room that was never cleaned from the last people who used it. The area is really bad lots of people on drugs and doing them right outside and inside the property!! It may as well be a place for addicts!! There were bugs upon arrival coming into the room. I didn’t actually stay the night because of this I was so disgusted by the strong cigarette smells and the dirty bedding left from the last people. The kitchen had leftover food in the microwave bugs crawling everywhere made me sick please don’t stay here. I would assume shelters are cleaner than this!!!

6/10

Pleasant

02 Apr 2025

Mark

Unclean unsafe

6/10

Pleasant

31 Mar 2025

Jean

Not very clean. My toilet was dirty, bed was missing comforter, smelly room. No bags in the trash cans.

Friends_and_family Family

8/10

Excellent

29 Mar 2025

Brian

The room was great and even had a kitchen and full size fridge. Everything was great except the internet did not work.

Business_and_leisure Self

2/10

Poor

26 Mar 2025

Cindy

This was the worst hotel I have ever been in, they charge a $25 deposit which is fine but then they charge you $10 for housekeeping and take it directly from your deposit and they also make you empty your own trash which is absolutely ridiculous. You also can't check out before 9am because no one is there to give you your deposit back. The room I had the shower and curtain was disgusting the room and furniture was stained, the freezer hasn't been defrosted is years. Completely outdated properly should be demolished. The only nice person was the maintenance guy and the housekeeper who told me I didn't have to empty my own trash because she does it.

Self

6/10

Pleasant

25 Mar 2025

Dean

Property could certainly use some upgrades such as new furniture, new towels etc

Business Self

2/10

Poor

25 Mar 2025

Dennis

Roach motel

This place is a roach motel. If you are ok staying in a place like that this is for you. I stayed one night and tried to cancel the rest of my stay. They did not refund me. Photos are mis leading and I told management about the bugs but they didn’t care. Have no trash cans in the room and have to take trash with you when you check out.

Partner

2/10

Poor

23 Mar 2025

Tina Medina

Horrible place

I wrote a review on Google reviews and on the motel webpage as well. Please view my review there.

Friends_and_family Family

2/10

Poor

23 Mar 2025

Genevieve

Arrived after 11:00pm from the airport and no one at the reception. Had to find another hotel nearby and did not get reimbursed

2/10

Poor

23 Mar 2025

Arianna

Dont tell you when check out is or that you need a $25 cash deposit at check in. Dirty walls, very fugly outside.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Ronald

I loved it and the service was good…

6/10

Pleasant

21 Mar 2025

kristin

They will only accept the deposit in cash, & in order to get your deposit back you have to return they key. But be warned, when you go to check out there will be no one in the office to give you back your refund! For example, I had to leave for work & I rang the bell to check out & no one came. I left a message that I will return the key after work & I will pick my deposit up at that point.

Business_and_leisure Self

10/10

Exceptional

21 Mar 2025

Cristella

It was a very clean room and great customer service.

Leisure Partner

4/10

Poor

20 Mar 2025

Aram

Kept knocking wheb ut wasnt time to pay

2/10

Poor

19 Mar 2025

Verified traveler

Disappointed

Bad service and bad customer. They did not accomodate me and did not do what I requested for.

Self

2/10

Poor

18 Mar 2025

Verified traveler

Would never stay here again

This was the most uncomfortable place I have ever stayed. There were some people who I’m assuming were there that were very nice. But the owner was just terrible.

Self

4/10

Poor

18 Mar 2025

Kristina

The important things were clean--sheets/towels, table/counters/sinks, bathroom. The rest looked like it hadn't been scrubbed or updated since this place was probably new and spiffy in the 70's. Shower was quite nice--clean, hot water, good pressure. On-site staff were nice. They wanted to see proof of pre-payment on my phone when checking in. When calling beforehand, the manager off-site seemed abrupt. Saw one little roach during the night eyeing the table from the wall above--perhaps it knew where it's meals came from. I scared it away, cleared the table, and tell myself it didn't return. Can't say I've never seen a lone roach in a decent hotel before. Roosters started crowing around 3am. This is an urban area. There was a $25 cash deposit that was refunded after the room was inspected upon checkout ($10 \"cleaning fee\" withheld if one doesn't take out the trash/wash used dishes). It was an experience--the more I looked around, the less I felt like touching anything unnecessary. I'm sure it used to be nice--would help even if just replaced pillows and washed the bedspread. During checkout, I was kindly encouraged to write a review. Maybe other rooms are nicer.

Business Self

2/10

Poor

17 Mar 2025

josh

Guy jn the register asking 25 deposit but cash only ..i didnt have cash on me and he charged my card without a refund ..and he didnt have any sign in his window..never coming here

2/10

Poor

16 Mar 2025

Crystal

Horrible and Disgusting

Horrible place !! DO NOT STAY HERE
BLOOD ON WALLS !!!
The room has mold and the door didn’t even lock. No tv or WI-FI . There was blood all over the place , oh and watch for Roaches !! They also don’t want to give you your deposit back so good luck with that.

Business Self

10/10

Exceptional

14 Mar 2025

Kristiana

This was the best place me and my babies stayed in a while very relaxing and calm area

8/10

Excellent

13 Mar 2025

Monique

Room had no towels

Leisure Family_with_children

2/10

Poor

12 Mar 2025

Verified traveler

The bed was the only clean thing in the room, besides the towels...could not put our food in fridge or freezer due to spills & 'gunk'. The table had dried food on it & was sticky. Had to put towels on the chairs to sit in them...heaven knows what all the stains & sticky stuff was. Could not use the tub/shower...had slime in the tub. Needed a cash deposit when checking in & only got part of it back when checking out...the rest was for \"housekeeping fees\". And he had to go inspect the room first. Good thing it was only one night & never again!

Partner