Name: The Kartrite Resort & Indoor Waterpark
Address: 555 Resorts World Dr, Monticello, 12701, US

6/10

Pleasant

17 Jul 2026

Grely

La habitación es muy normal para el costo y la comida demasiado costosa, no hay suficiente variedad y el buffet demasiado caro y poca variedad

2/10

Poor

16 Jul 2026

Joseph

Book this last minute was unable to cancel Kalahari waterpark in Poconos would be a preferred option

10/10

Exceptional

15 Jul 2026

Markell

Food options could have been better .

Family_with_children

8/10

Excellent

14 Jul 2026

Erin

Food was over priced and not great options. Hours of operation were not clear for different amenities

Family_with_children

2/10

Poor

14 Jul 2026

Amirah

check in was at 4:00 didn’t get checked into our hotel until 6pm. Room had ceiling damage to it which I notified the property at the time and they tried charging me for the damages.

10/10

Exceptional

13 Jul 2026

David

Was very happy with the room

Friends

4/10

Poor

13 Jul 2026

Dyhalma

I was very disappointed with my stay at Harbor Light Resort. What should have been a relaxing family vacation turned into a stressful experience.

The cleanliness was unacceptable. We found a tick in our room, saw a mouse in the hallway, and despite requesting housekeeping several times, our room was never cleaned during our entire stay. Towels weren’t replaced, basic amenities weren’t restocked, and our room didn’t even have shampoo.

Safety was also a concern. My father, a senior citizen, was playing with my 10-year-old son in a family-friendly area when another guest became aggressive and threatened to punch him. There was no visible security or staff intervention, which made us feel unsafe.

Customer service was even more frustrating. I tried to surprise my mother for her birthday with chocolate-covered strawberries, a charcuterie board, and champagne, but after countless phone calls and being transferred to multiple people, nothing was ever arranged. Extending our stay by one night was just as difficult, with no one seeming to know how to help.

This resort has potential, but the poor housekeeping, lack of communication, safety concerns, and disappointing customer service ruined what should have been a memorable family vacation. Management needs to make significant improvements before I would consider returning.

Family_with_children

10/10

Exceptional

13 Jul 2026

Ethan

We had planned to return to Kardrite after a wonderful visit several years ago. I was expecting the place to be worn down from the years of use but they’ve kept the rooms and water park in tip top shape. The food options are far more limited but I can understand the economics of that. If it’s even possible, the staff is more friendly and accommodating than they were years ago and that is saying a lot! They must put serious effort into being customer facing. Oh, and in the waterpark there are lifeguards every few feet. It’s crazy how safe they make this place. And almost everyone of them has a “how can I help you” attitude like the folks at reception, the shop etc. Susan R, the food hostess was a standout for us. We were not sure about taking our group of eight to the fancy upstairs restaurant on a Friday night. She was the reason we went and why we felt felt secure ordering not just entrees but a slew of appetizers and drinks - they should give her a big bonus. We knew she had her eyes on our party. And she was the host for brunch the next morning and made sure we were in great hands. Jason M in the water park saw my son had a bruise (he got it before we visited). He asked if I needed an ice pack. Told me where I could get one. And kept checking in to see how he was doing. The rooms are brilliantly laid out for families. The outdoor space is chill with great features (play area, fire pit, etc). You will have a blast.

Family_with_children

8/10

Excellent

13 Jul 2026

Meena

Family environment and enjoying indoor water park they close extra activities for 1 Day I don’t know about next so overall experience was good

Family_with_children

10/10

Exceptional

13 Jul 2026

Anna

A really nice place to spend 1 night and 2 days of water park, s’mores at night. Ideal for families with young kids. Our 8 year old had a blast. Teens wouldn’t find many things to occupy themselves, but for young kids there is plenty, and water park small enough that wasn’t worried about kid getting lost. Dinning on the property is somewhat limited but there are lots of food places near by. Overall very happy with our trip.

Family_with_children

6/10

Pleasant

12 Jul 2026

Latifa

The place was nice and clean some of the restaurants were temporarily closed not sure why .and a few slides were closed also .I understand that they have a security deposit deposited which was 142$ and change and it was a extra fee for 200$ for accident incident.

Family_with_children

10/10

Exceptional

12 Jul 2026

Anayely

Will definitely come back

Family_with_children

10/10

Exceptional

12 Jul 2026

Ethan

A wonderful return visit. The restaurant host Susan R was amazing. And Jamie in the gift shop is a delight.

Family_with_children

10/10

Exceptional

12 Jul 2026

Dhiorlyn

Excelente hotel para pasar un fin de semana en familia y que los niños se dirviertan, tiene michas opciones de entretenimiento a cualquier hora del dia. Lo recomiendo.

Family_with_children

10/10

Exceptional

12 Jul 2026

Jose

Muy lindo

Family_with_children

8/10

Excellent

12 Jul 2026

Amanda

The room was clean albeit the cleaning supplies used were extremely strong smelling, the waterpark was clean and fun and so was the the arcade/ropes course/laser tag. My only issue was that the restaurants that were on site were not open during our stay. The pub in the lobby wasn’t open even once during our stay. The buffet style restaurant was open Thursday evening for dinner but later than we usually eat. The pub/bar in the arcade was only open later in the day. So the only apparent option was their fast food that was offered inside the waterpark. The reason I chose the resort was so we wouldn’t have to leave for meals and incidentals but we had to leave for breakfast and dinner each day of our stay. Everything else was great.

Family_with_children

8/10

Excellent

11 Jul 2026

Lee

This resort is a great alternative to Kalahari for families with kids under 7 or 8. The indoor waterpark is the perfect size for younger children and much less overwhelming. The accommodations were decent—nothing amazing, but completely fine for a family stay.The biggest downside was the food. The dining options inside the resort were incredibly limited, possibly due to the July 4th holiday weekend. To make matters worse, there wasn't much to eat outside the resort area either. It is a wonderful spot for the kids to swim, but you should definitely pack your own food and snacks if you stay here.

Family_with_children

6/10

Pleasant

11 Jul 2026

Faizan

Nice spot for kids

10/10

Exceptional

11 Jul 2026

Rony

Todo me gustó

Family_with_children

2/10

Poor

11 Jul 2026

Maria Laura

The room water was dirty brown the buffet wasnt even open to eat

10/10

Exceptional

11 Jul 2026

Giovanni

Great family fun!

Family_with_children

10/10

Exceptional

10 Jul 2026

Kathleen

Everything was great clean room, great staff, waterpark kept everybody having fun

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Jesica

Too many people and it smelled a little muggy.

Family_with_children

10/10

Exceptional

09 Jul 2026

Paul

Everything nice

6/10

Pleasant

09 Jul 2026

Wesley

It was okay

Family_with_children

6/10

Pleasant

09 Jul 2026

charmion

I have had better stays there in the past. This last time was not impressive at all.

Family_with_children

10/10

Exceptional

08 Jul 2026

Ethan

Amazing experience. Cant wait to come back soon. The rooms are great. The food options midweek are lacking. But the friendliness of the staff makes up 100x for that. Special hats off to Jason M. He noticed my son had a bruise (it was from before our visit), offered to help getting an ice pack, and always asked how he was.

Family_with_children

10/10

Exceptional

08 Jul 2026

Annette

We stayed the weekend so it got pretty pricey because we didn’t have complimentary breakfast which I think should be included to guest staying at the resort.

Family_with_children

6/10

Pleasant

07 Jul 2026

Gabriella

Our stay was just ok. Rooms were not ready for 4pm check in and we did not get a room until closer to 6. Finally get in the room and no towels. Had to find a housekeeper that wanted to give us two towels for 3 people. The hotel did their best to make up for it, which was appreciated. Some of the staff was not friendly at all. The check in process was confusing and being my first time there, I wish activities, open eateries, etc were better communicated. Very limited food options and not much but fast food in the area. The food we did get in the waterpark was given ice cold and terrible. Second day quite a few areas were closed for awhile. On the positive side there was ample parking, property was pretty well maintained and the waterpark was not overcrowded at all. I do wish they were like other water park hotels and had towels, room charges and room key on the wristbands for convenience. Not ideal having to carry multiple cards around in the water park. Overall my family had a good time.

Family_with_children

10/10

Exceptional

07 Jul 2026

Simin

Perfect trip for children.

Family_with_children

4/10

Poor

07 Jul 2026

cathy

The front desk staff was not friendly.

Family_with_children

8/10

Excellent

06 Jul 2026

Evelyn

Overall,a nice stay. The firepits needed to be cleaned and I went during a non peak day. Room was clean and comfortable.

Family_with_children

10/10

Exceptional

06 Jul 2026

YENSY

I loved this place, especially the water park and all its attractions; the staff is very attentive and friendly.

Family

8/10

Excellent

06 Jul 2026

Martin

Room was very cleaned…I would say provide more than one bathroom towel….after a long day I wasn’t trying to deal with asking a desk so we shared the one and only towel in our room. lol other than that we had a great time and recommended for other families.

Family_with_children

8/10

Excellent

06 Jul 2026

Lavona

Small better for younger kids

Family_with_children

10/10

Exceptional

06 Jul 2026

Lauren

Loved the waterpark!

Family_with_children

10/10

Exceptional

05 Jul 2026

Yadira

Mas variedad de comida pienso que hace falta

Family

10/10

Exceptional

05 Jul 2026

Yeirin

Lovely

Family

10/10

Exceptional

05 Jul 2026

Jade

Kartrite will definitely be visited again!!! Such great staff, the waterpark was awesome! My kids loved it from since when we got there and then did not want to leave.

Family_with_children

10/10

Exceptional

05 Jul 2026

ALEXANDER

We had a great time. Very nice for the kids.

Family_with_children

4/10

Poor

04 Jul 2026

Saher

لا توجد متابعه علي نقص الأساسيات إذا كونت توقيم اكثر من يوم لا توجد نظافه المكان او قهوه او مياه موجوده بس في اول يوم

Family_with_children

8/10

Excellent

04 Jul 2026

latisha

Nothing to report

Family_with_children

8/10

Excellent

02 Jul 2026

Ben

3 slides were closed and food options were limited which is being kind
Beautiful place though and nice facilities overall

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Nashika

The people that work their so nice. Place so clean. My son is 9 and was like omg I have to give them 5 stars lol

10/10

Exceptional

01 Jul 2026

Bernard

My kids and grandkids loved this resort. We will be back every year as a family vacation.

Family_with_children

8/10

Excellent

01 Jul 2026

michael

LBefore when we used to go two years ago, there was so many activities for the kids to do even in the courtyard

8/10

Excellent

01 Jul 2026

Tahirou

Great place for adults and children. Everyone is really nice and attentive.

Family_with_children

8/10

Excellent

30 Jun 2026

Maria

Seems like every year they take away more and more. Had to look outside of the resort for most meals and even the kids activities were lacking. Had a great time but usually at resorts, we dont have to leave the property for accommodations

Family_with_children

4/10

Poor

29 Jun 2026

Kayla

Room was spacious but very dusty. The light fixture above the table was caked with dust. The toilet paper holder in the first bathroom was broken. What should have been a $125 charge for a late check check out wound up being over 200 after \"fees\". Absolutely not worth it. Won't be back.

Family_with_children

10/10

Exceptional

29 Jun 2026

Kenny

The room was clean and spacious. Inside was really nice. The Waterpark was great.

Family_with_children

4/10

Poor

29 Jun 2026

Estefania

El hotel muy bonito pero cierra muy temprano aparte el check in era a las 4 y me dieron la habitacion a las 5:20 y porque fui a exigir que la necesitaba. Lo unico bueno de ahi fue el Chico que me recibio fue muy amable (Christian)

Family_with_children

10/10

Exceptional

29 Jun 2026

Janice

Staff members were very helpful and respectful. The room was clean and we had no issues with our stay. Just a preference, the water pressure in the showers are very low. We rented a cabana for the two days we visited and had no issues with our space.

Family_with_children

10/10

Exceptional

28 Jun 2026

Zakiemma

This is the second time my family and I have stayed at Kartrite. Our rooms were clean we enjoyed the arcade and loved the indoor waterpark!

Family_with_children

10/10

Exceptional

28 Jun 2026

Israel

Amazing really loved the place

10/10

Exceptional

25 Jun 2026

milagros

Todo fue muy bueno ,las atenciones ,me encantó como trabajan los salvavidas muy atentos a su trabajo.toda el área preciosas ,muy limpio todo y el personal te dan un trato excelente.

Family_with_children

2/10

Poor

24 Jun 2026

Yitzchok

Just wanted to inform you if your booking the Kartrite resort. The water parks 2 main attractions are closed from 2PM-3PM daily. Take it into consideration when booking as if your kids are in those 2 attractions they will be asked to leave.

Family_with_children

8/10

Excellent

23 Jun 2026

Diana marie

Clean room

10/10

Exceptional

22 Jun 2026

Iryna

!

Family_with_children

8/10

Excellent

22 Jun 2026

Maryann

Helpful staff. They need more staff as all of the amenities are not open because they do not have staff to run it. My room was GREAT! They need better communication with events in the hotel. This is all staffing issues. Sunday morning all the garbage pails were still full need grounds crew overnight to clean up the outdoor areas and the hall ways of debrie. Otherwise pretty great experience. The waterpark was very clean and well maintained.

Family_with_children

2/10

Poor

21 Jun 2026

Tzu-Wei

AVOID THIS HOTEL AT ALL. I won't call it a resort, it doesn't deserve.

All lights in the room were out of order in the morning. No compensation, no sorry from the front desk. The staff first asked \"have you called the tech?\" Dude, I just got up and found lights broken. I need to went outside to buy food hence let you know first. They said this twice even if I told them the reason when I stop by the front desk. I'd imagine the first thing they should say is \"sorry for the inconvenience\" instead of blaming the customer.

The room was not so clean and was musty.

Everything except water park admission costs, which doesn't include in a $350 nightly hotel price. The water park only opens from 11am to 7pm, which is a quite short period. The water park is not so bad although it's small.

Definitely not visiting again. I would rather go to Great Wolf Lodge or pay more to fly to Florida.

Family_with_children

10/10

Exceptional

21 Jun 2026

Ramona

Deberian tener mejor menu poner agua en las habitaciones ya que vamos con niños poner mas papel de baño

Family_with_children

4/10

Poor

20 Jun 2026

Julissa

A lot of rides were closed during our stay. Kartrite is a very small waterpark so there wasn’t much to do. For what they charge is really not worth it.

Family_with_children

6/10

Pleasant

20 Jun 2026

sandra

The waterpark personnel are very helpful, the kids enjoyed all the activities at the the park, specially the surfing class, all instructors were amazing with the children.
The room was nice and clean.
I wish there was more activities kid friendly when the waterpark is closed.
The restaurants are ok. For some reason there was not enough staff at dinner time and the staff available were overwhelmed.

Family_with_children

10/10

Exceptional

17 Jun 2026

Katerine

A

Family_with_children

10/10

Exceptional

17 Jun 2026

Celine

Second trip and my family and I love it so much

Family_with_children

10/10

Exceptional

16 Jun 2026

Ana

Perfect, they just have to open de water park on Mondays too

4/10

Poor

14 Jun 2026

Ashley

My room was not clean when we arrived. Dirty towels in the floor, candy wrapper everywhere and crumbs. Even when we asked for someone to clean it and to bring dirty toweled they still left garbage.

Partner

8/10

Excellent

14 Jun 2026

Amber

The hotel was clean and very well maintained. The staff was friendly and helpful. The waterpark is only open from 11-7 and there is not much to do when the park isn't open and there is very limited limited food options

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Jaime

The amenities were great but nothing opens until 11am! For a family friendly resort that’s very late for those traveling with kids. Otherwise everyone enjoyed it and had a blast at the waterpark. The staff there was great

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Elizabeth

En las habitaciones deben de tener más cuidado con las sábanas y toallas porque algunas estaban en mal estado

Family_with_children

10/10

Exceptional

13 Jun 2026

Helian

Improve food options and quality of food.

Family_with_children

4/10

Poor

11 Jun 2026

Elaine

This was not a pleasant stay. The room was very dirty, bread crumbs and nuts all over the place, the furniture very dusty. Lots of attractions were closed, they promised a discount for a future stay but never honored it.

Family_with_children

10/10

Exceptional

11 Jun 2026

Saul

Excellent

10/10

Exceptional

11 Jun 2026

Joe

Always one of cleanest and well ran waterparks we have been to. They do need to improve on the food options and running the on site restaurants better though.

Family_with_children

10/10

Exceptional

10 Jun 2026

Jonathan

Clean room

Family_with_children

10/10

Exceptional

08 Jun 2026

Dominick

Great family fun !!!

Family_with_children

6/10

Pleasant

07 Jun 2026

Jacqueline

I liked the welcoming, friendly, and helpful staff at check-in. The facility had three elevators, making it easy to get around, plus a large two-section arcade that the kids enjoyed and plenty of outdoor seating for guests to relax.

The hotel has an on-site restaurant, but it was closed, and I wasn't sure if it ever opened during our stay, so we ate outside the resort.

The water park was smaller than expected. There was no wave pool—just a small pool, a few tube slides, and attractions geared more toward younger children than teenagers. The water park staff were very nice. Guests receive a towel card to exchange for a towel and must return it to avoid a $25 replacement fee.They close attraction 1 hour.
Our biggest issue was the room. We initially checked into a Junior Suite with a king bed and sofa bed, but it had a strong odor and we found a roach. After I notified the front desk, the staff quickly moved us to another room. In the second room, we had to call the front desk because the sofa bed had dirty linens. They sent the housekeeping manager to inspect it, and she arranged for someone to clean and replace the linens. The room was cleaner afterward, though it still had a slight odor, and was acceptable for our overnight stay.

Would I return? No. The kids had fun, and it was a nice one-night getaway, but they felt it was just okay overall. While we enjoyed parts of the experience, the room issues and small water park would make me think twice about booking another stay.

Family_with_children

8/10

Excellent

06 Jun 2026

Daniel

Rooms were clean. The waterpark was good, a bit crowded in the hot pool that leads to outside but it was okay. They told me that they were understaffed when I went with my family spring break week. Also many of the attractions (water and dry) were either not open or we were told it would open much later in the day. Little dining options.

Family_with_children

10/10

Exceptional

02 Jun 2026

Sharina

Love it

Family_with_children

6/10

Pleasant

02 Jun 2026

Amy

They seemed under staffed. Garbages were overflowing. Two servers for a restaurant. Long wait times for cafe in waterpark. Cafe in waterpark poorly run. The waterpark was much smaller than I expected, but good for younger kids. Rooms were nice, bigger and nicer than Kalahari. Arcade bigger than Kalahari. Not as crowded as Kalahari. Front desk staff very helpful. A lot of activities for small kids

Family_with_children

10/10

Exceptional

01 Jun 2026

Erick

The best

Family_with_children

10/10

Exceptional

31 May 2026

Michael

Clean room. Helpful staff. Family friendly. This place is a hidden gem. The waterpark is enclosed. Which makes a great case of bad weather outside. They do have a cool feature of a pool that goes inside and outside. The lazy river is absolutely fabulous. The slides are great. At 8 PM the fire pits go on. It’s a fabulous time roasting marshmallows outside. Great hiking trails too. I highly recommend this place. My family and I had a great time here. I will take them again.

Family_with_children

6/10

Pleasant

31 May 2026

giselle

It’s a good family resort but I think the stay is very expensive and on top of that you have to pay for everything, food, activities and arcade. Also I think they should have more entertainment included. They only had a movie night for children. It’s like the only fun and free part is the waterpark. After that if you don’t have money to spent on food and entertainment you have to stay in your room. The food is a pricey we had to order Uber Eats and go to closer town to look for cheaper food and options. I think the resort charge you a lot for er night to not include not even at least breakfast.

Family_with_children

10/10

Exceptional

31 May 2026

Jalisa

Room was clean we had the two bedroom suit no complaints. Me and my kids had a great time.
I also like the new set up you can order
Food off your phone.

Family_with_children

10/10

Exceptional

30 May 2026

Diane

Great

10/10

Exceptional

30 May 2026

Tashie

It was a very nice day. Everyone was friendly. We had no problems. I would definitely take this trip again with my kids.

Family_with_children

10/10

Exceptional

30 May 2026

Tashea

I loved it I’ll go again

2/10

Poor

30 May 2026

cortney

I would never book here again my dad passed away I wasn’t able to stay I canceled which they are saying they don’t see a cancellation in the system! Now I’m being charged for the full stay, customers service is rude and highly unprofessional! I feel dismissed and unheard I wouldn’t recommend this park to no one!

4/10

Poor

29 May 2026

Daud

For the price it was not worth the trip. There are not enough amenities for long stays. The aqua park is small and only a few rides are available.

Partner

8/10

Excellent

29 May 2026

Maribella

While my children thoroughly enjoyed their time and the front desk staff provided excellent service, I was disappointed with the condition of our junior suite upon arrival.

Unfortunately, the bathroom was not cleaned properly; there was garbage left behind the toilet, and the body wash, shampoo, and conditioner dispensers were empty. Furthermore, our garbage was not emptied at any point during our three-day stay. While I typically travel with my own toiletries, I believe that ensuring rooms are thoroughly cleaned and fully stocked should be a fundamental expectation for guest check-in. I hope this feedback helps you improve your housekeeping standards for future guests.

Family_with_children

10/10

Exceptional

29 May 2026

Karla

Love it

10/10

Exceptional

27 May 2026

Liliana

We will be back again

8/10

Excellent

27 May 2026

Lovepreet

Everything was great from the rooms to the water park. WiFi was basically nonexistent and there’s no cellular service.

Family_with_children

4/10

Poor

26 May 2026

Aidin

Restaurants on property were terrible and few. Had to leave property or order food. Also wish there were more activities for the kids to do during the day. Not much to do other than the waterpark, which is very geared towards toddlers.

Family_with_children

2/10

Poor

26 May 2026

Luz del alba

.

10/10

Exceptional

26 May 2026

Rajesh

Limited water rides but, my family enjoyed all of them. Food was also good and rooms were clean. Lot of activities around which we enjoyed a lot.
Definitely recommended for amyone looking for Indoor water park.

Family_with_children

4/10

Poor

26 May 2026

Jason

Staff was shorthanded. Food options were scarce.

Family_with_children

10/10

Exceptional

25 May 2026

Ella

We loved staying at Kartrite. It was perfect for our 8 years olds to practice their independence. Very family friendly. Movie night at 8pm and other activities in the lobby. Restaurant food was pretty good as well. You could stay for 1 night and use water park from 11-7 on both days. Fun rides!

Friends_and_family Family

6/10

Pleasant

25 May 2026

Jennifer

Our room was really nice, extremely clean. However, hotel was at 100% capacity, and there was an extremely small amount of staff in the water park. Not enough food staff, bartenders, or lifeguards. Rides were shot down for 30-45 minute breaks for the lifeguards to rest. And for memorial day weekend, when tons of people are there, that was really unfortunate to see. Garbage cans were overflowing, and there was literally no where to find a seat; way too many people in the water park, most definitely over capacity. I felt bad for staff that were there; they were clearly completely overwhelmed and had no support.

10/10

Exceptional

25 May 2026

Mario

Our 4th time here

Family_with_children