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Resorts World Catskills Casino
Monticello-NY · United States
888 Resorts World DriveView location
8.8/10Excellent1,279 Reviews
Cleanliness9.0/10 9.0
Service8.6/10 8.6
Comfort9.2/10 9.2
Condition9.0/10 9.0
Amenities8.6/10 8.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Resorts World Catskills Casino
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer an indoor pool or a steam room. Additional features at this hotel include concierge services, gift shops/newsstands, and a hair salon.
Satisfy your appetite at RW Food Hall, one of the hotel's 6 restaurants. Relax with a refreshing drink at one of the 6 bars/lounges. Cooked-to-order breakfasts are available daily from 4 AM to 1:00 PM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Monticello? This hotel has 26996 square feet (2508 square meters) of space consisting of a conference center and 15 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 332 air-conditioned rooms featuring minibars and flat-screen televisions.
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Located in Monticello, Resorts World Catskills Casino is a 1-minute drive from Resorts World Catskills and 11 minutes from Monticello Raceway. This casino hotel is 5.2 mi (8.4 km) from Sullivan County Dramatic Workshop - Rivoli Theatre and 12.7 mi (20.4 km) from Forestburgh Playhouse.
Make yourself at home in one of the 332 air-conditioned rooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Monticello? This hotel has 26996 square feet (2508 square meters) of space consisting of a conference center and 15 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Swimming Pool
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
4:30 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
Professional property host/manager
LEED
Pets not allowed
Service animals are allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100.00 per accommodation, per night
- Resort fee: USD 25 per accommodation, per night
- Additional inclusions
- Beach towels
- Business center/computer access
- Fitness center access
- Health club access
- Housekeeping
- In-room bottled water
- In-room coffee
- In-room safe
- Parking
- Phone calls
- Pool access
- Self parking
- WiFi access (may be limited)
We have included all charges provided to us by the property.
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You need to know
- Pool access available from 7 AM to 10 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
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Minimal age
21
-
Optional fees
- Fee for cooked-to-order breakfast: approximately USD 10 to 25 per person
- Airport shuttle fee: USD 300.00 per vehicle (one-way)
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: USD 55 per night
- Rollaway bed fee: USD 55 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Korean
English
Chinese (Mandarin)
Spanish
Nearby attractions
Resorts World Catskills
0.3 km / 0.2 mi
Concord Monster Golf Course
1.5 km / 0.9 mi
The Kartrite Resort & Indoor Waterpark
2.6 km / 1.6 mi
Neversink River
6.8 km / 4.2 mi
South Fallsburg Hebrew Association Synagogue
8.3 km / 5.1 mi
Crystal Run Healthcare Rock Hill
9.1 km / 5.6 mi
Lake Louise Marie
9.1 km / 5.7 mi
Monticello Motor Club
9.1 km / 5.7 mi
Monticello Raceway
10.5 km / 6.5 mi
Tarry Brae Golf Course
11.1 km / 6.9 mi
Mongaup River
12.3 km / 7.6 mi
Sackett Lake
12.4 km / 7.7 mi
Masten Lake
14.1 km / 8.7 mi
Hurleyville Performing Arts Centre
14.9 km / 9.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 332
- hotel
- Wheelchair-accessible
- Garage
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Airport Shuttle
- Laundry service
- Multilingual staff
- Bellboy service
Show 21 more facilities & services
- Lift access
- Newspaper stand
- Shop
- Terrace
- Concierge
- Luggage room
- Clothes dryer
- Bar
- Restaurant: 6
- Banquet hall
- Conference room
- Meeting room: 15
- Indoor freshwater pool: 1
- Sun loungers
- Casino
- Steam bath
- Spa treatments
- Hairdressing salon
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 21
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE DELUXESUITE • DELUXESUI.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResorts World Catskills Casino
SUITE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE QUEEN BEDSUITE • DELUXE QUEEN BEDSUI.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResorts World Catskills Casino
SUITE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE TWO QUEEN BEDSSUITE • DELUXE TWO QUEEN BEDSSUI.2Q-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResorts World Catskills Casino
SUITE DELUXE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResorts World Catskills Casino
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResorts World Catskills Casino
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResorts World Catskills Casino
SUITE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Resorts World Catskills Casino
100
reviews shown
Ian
The staff, particularly front desk and housekeeping were unhelpful and at times difficult. The place was empty on a Friday afternoon, but they make you wait until exactly 4pm to check in- they couldn't even be a little helpful and accommodating. We requested a rollaway bed for the room- it took 4 hours and at least 5 phone calls. It just didnt seem as if the staff wanted to be helpful. It is as if the word \"concierge\" doesn't exist, and I don't remember it being that way in the past.
SHIMON
Na
Elan
I recently stayed at Resorts World Catskills and had a mixed experience. The property itself is ok. I felt like I was treated as just another reservation. Hospitality is often measured by how guests are treated when unexpected situations arise, and unfortunately, this experience fell short.
On a positive note, the restaurant staff was wonderful. Everyone we encountered was friendly, attentive, and welcoming. The food was pretty good, and I thought the prices were fair, which was a pleasant surprise for a resort.
As for the rooms, they could definitely use updating. Ours could have been cleaner, and the furnishings are starting to show their age. That said, the bed was very comfortable, and we slept well.
Overall, Resorts World has a lot of potential, but the lack of helpful customer service at the hotel left us disappointed. I hope management focuses on improving the guest experience, because that’s what turns a nice property into a place people want to return to.
On a positive note, the restaurant staff was wonderful. Everyone we encountered was friendly, attentive, and welcoming. The food was pretty good, and I thought the prices were fair, which was a pleasant surprise for a resort.
As for the rooms, they could definitely use updating. Ours could have been cleaner, and the furnishings are starting to show their age. That said, the bed was very comfortable, and we slept well.
Overall, Resorts World has a lot of potential, but the lack of helpful customer service at the hotel left us disappointed. I hope management focuses on improving the guest experience, because that’s what turns a nice property into a place people want to return to.
Maria
The ling best was very uncomfortable. The checkin staff, including the manager, needed a lot of coaxing in order to go out of the way and be more helpful.
However, the spa staff was very helpful.
However, the spa staff was very helpful.
James
Location to bethel Woods
Carmela
The rooms are beautiful - big with floor to ceiling windows, space for clothes, a sitting area and a desk. There are plenty of outlets. The bathroom was massive with a large lighted closet, double sink and a huge shower. There was also a small desk area in the bathroom with a lighted makeup mirror. The only \"problem\" was that over the area with the refrigerator was a light that you could not turn off at night. Very comfortable stay.
Tom
Property is well maintained and rooms are large with great design
Aamir
Not much to do but really beautiful rooms and pool
william
No bell service when checking in at 8:45pm or checking out at 9:45am!!!!
Phoenix
We are not casino people at all, but we needed a last minute place to stay in the area. We were impressed with the size, quality, and cleanliness of the room. The pool was nice as well with an adults only pool and a family pool. Room check in was smooth. We will come back for sure.
Canche
Me gusto mucho el personal bien amable
Mason
My husband and I stayed one night. Check in was quick and the suite was very nice, we found it to be pretty clean and co.fortable.
daniel
Nice place, and very comfortable! We think this has to have the most amenities around here. Unfortunately there was another house $27.00 in taxes when changing out! Why? I’ll go back.
Donna
They need more food options.
Carol
The room was very nice and the staff friendly, but there were very limited amenities for the price.
William
Very nice room but limited restaurant choices
Haydee
Great Stay. Bed was comfortable and very clean. I would recommend a stay here
Donna
Had a great July 4th here! Firework show amazing! DJ at the show also great. All the food at the hotel was great - had a wonderful meal at the steakhouse . Pool was fun too. Highly recommend!
Pamela
Clean, spacious but outdated rooms, excellent staff, nice restaurants.
DENIS
The rooms were clean and very spacious, the view was incredîble. The only thing that prevented me from giving 5 stars is the lack of details and the amenities. You would expect some nice soaps and shampoos not cheap push bottles , there were no wine glasses in the room. The bathroom was huge and beautiful but you could tell the grout was starting to get dirty.
Overall great hotel and would go back at the price we got it from hotels but wouldn’t pay the full price
Overall great hotel and would go back at the price we got it from hotels but wouldn’t pay the full price
Robert
Beautiful Hotel and Casino but Happy Hour never happed. The bartenders at the 360 Bar were nonexistent. Asked at the other Bars and they said we cannot Honor that. We were disappointed.
Denise
Great hotel at the casino. Huge rooms, clean and modern.staff was great. Just pricey!
Ron
Large rooms beautiful property.
Keith
Meadow at check in was wonderful!!! Food was great at resort both day and night! The room was clean and great, only thing, they could use an upgrade on the rug.
Judith
Beautiful rooms
James
The food needs to be more diversified and cheaper.
John
Resorts is the cleanest, best maintained casino hotel I’ve ever been to. Staff is always cheerful and helpful. The pool is beautiful and the rooms are oversized and very well appointed.
Anna
Big rooms
Douglas
We had a wonderful stay. There was a great band in the casino on Friday night. Thursday night we attended a concert at Bethel Woods which was a convenient 25 minute drive. Room was clean. The dinner at the in-house steak house was phenomenal. The surrounding area seemed to have seen better times, but we had enough to do and enjoy being away from the city.
Christine
Overall this was a great stay! There were some surfaces with a build up of dust so I believe my room might not have been stayed in for a time. Not having a microwave was kind of a bummer. The staff were pleasant and attentive. The casino was a nice amenity to have as well. Overall good experience.
Leanora
Arrived early and was allowed to check in. As always, the room was clean. Had a great time gambling. And it’s close to Bethel Woods for a concert.
DIESEUL
Clean room , breakfast very expensive,staff were knowledgeable
Mary Jane
Check in quick & clerk helpful Room clean & comfortable Wonderful view of the mountains Expected a microwave, most rooms have them now
William
everything was great
Louise
Excellent
Stephen
Nice rooms and property
Alissa
We had a great time!
Kenneth
Great place for the weekend
Marc
Excellent and really enjoyed the stay, especially watching the Knicks win game one of the NBA finals at the empire bar.
Norman
Was there on a Monday Night and everything was pretty quite so \"no crowds\"... loved it....
Ronen
Amazing place great rooms super comfortable beds and pillows shower pressure amazing the view unreal especially from the 17th floor strongly suggest to anyone in the Catskills area
jeannette
The room was big and very clean. The hotel and staff were very nice and accommodating
Vanessa
Terrible experience. If I could provide no stars I would do it. It should not be labeled as a luxury hotel there is nothing luxurious about it. Staff were rude and unhelpful. We were denied a late check-out request, which is acceptable it’s not guaranteed. However, the “manger” that was consulted by front desk staff was not even in the office he alleged. As we passed the office and saw no one in the office through the window. Just say we can’t accommodate you and that’s it.
Nonetheless, the carpet, sides of the bed and the bathroom walls had stains. The bathroom wall had red dried stains. Disgusting. Towels had gray stains. The only amenities was a shower cap in a box and one soap. The lotion bottle attached to the wall and shampoo and conditioner attached to walk in the shower. None of the antibacterial stations throughout the hotel were filled.
Hotel is definitely not worth $200+ a night and should not be labeled as luxury. It is not the Intercontinental.
Nonetheless, the carpet, sides of the bed and the bathroom walls had stains. The bathroom wall had red dried stains. Disgusting. Towels had gray stains. The only amenities was a shower cap in a box and one soap. The lotion bottle attached to the wall and shampoo and conditioner attached to walk in the shower. None of the antibacterial stations throughout the hotel were filled.
Hotel is definitely not worth $200+ a night and should not be labeled as luxury. It is not the Intercontinental.
Marilyn
My room was spacious with a stunning view of the mountains. The bed was so comfortable that I had a deep sleep. The room temperature was great as it was easy to calibrate. The shower was humongous with a great waterfall effect. Did takeout from a great restaurant that was very busy, enjoyed it in my room then went to the show. The casino was fun , it offered many ways to try your luck. Hope for a show in the future, would stay again.
Angelita
Thank you
John
Clean room. Staff friendly. Will definitely syay again
Amy
Our bellman was excellent but the
Peter
An absolutely A+ stay at the Resorts World Catskills! We had a beautiful and HUGE King Suite room with spectacular views, enjoyed ALL of the food, the Spa and pool were amazing, and even won at the casino. Thank you! We will be back in the Fall!
Jacqueline
The room was BEAUTIFUL. It was 2 walls of windows overlooking the Catskills, it was perfect. The bed was comfortable and the pool was lovely.
The room could have been cleaned better - there were wrappers on the floor and a lot of dust/hair in the bathroom.
There also is not a continental breakfast and the cafe downstairs is very minimal on what they offer.
The room could have been cleaned better - there were wrappers on the floor and a lot of dust/hair in the bathroom.
There also is not a continental breakfast and the cafe downstairs is very minimal on what they offer.
Kelly
Awesome resort
Kaylee
Always a great time! They upgraded us to a nicer room when we got there! Between the food, bar, casino, swimming pool and hot tub, it's a great place to stay! Highly recommend
Martha
Staff was excellent from check in to our floor maid, Aracely Valencia was excellent & very helpful.
Adrienne
Hotel was nice,casino was mediocre but then not being able to get a cup of coffee before 7 was horrible.
GEORGIANA
Great experience 👍
Marsha
The room was very clean and spacious. The front desk staff were friendly and welcoming. Lots of parking available. Felt very safe on the property.
Mahmoud
Overall a good stay. Attention to minor details would have gone a long way, however a good hotel overall.
Michael
Everything war outstanding for me and my partner on our stay
Noreen
The staff was incredibly welcoming and assisted us in finding the best restaurant at their facility. The lobster was the best I have had Ever! The room was beautiful. I’ll for sure be going back!
Yahaira
Everything was great
Andrea
Everything was great 👍. Parking was easy, the staff was helpful. Check in was fast . The scenery from the room was great
Michele
Upon arrival, our room appeared beautiful but the bathroom had a chair in the middle of the room with a garbage can on it and another garbage can beside the chair. The bathroom walls had several large places with unfinished drywall mud on the paint. There were no towels. The floor and the sink were dirty. We had to wear our shoes during our stay. I advised the front desk. They apologized. The front desk clerk was a pudgy, bearded, middle age man with a flamboyant manner. When I reported about the condition of our room, he stated “ oh, that’s a new one I’ve never heard of”that one” before “. Insinuating I was not being truthful. I asked him to advise housekeeping and the manger. He said he would but we were not contacted by anyone. We were in room 621 on May 15, 2026.
This was our first stay at this property. I was traveling with my adult special needs son, on our way to Vermont to see my mom who is on hospice. I stay at casinos when traveling because they usually have the best security and amenities. I was disappointed room service was not available. After ordering dinner to go, in the cafe, I went to order a drink to go at the bar. There were 3 staff members behind the bar. They were talking about personal matters for the length of a Bible. One had his back turned to several customers and didn’t acknowledge them at any time. Very disappointed in the presentation of the property and lack attentiveness of the staff.
This was our first stay at this property. I was traveling with my adult special needs son, on our way to Vermont to see my mom who is on hospice. I stay at casinos when traveling because they usually have the best security and amenities. I was disappointed room service was not available. After ordering dinner to go, in the cafe, I went to order a drink to go at the bar. There were 3 staff members behind the bar. They were talking about personal matters for the length of a Bible. One had his back turned to several customers and didn’t acknowledge them at any time. Very disappointed in the presentation of the property and lack attentiveness of the staff.
Deirdra
Room was very clean, staff were friendly.
Thomas
Property by buses was filled with garbage.
Most other areas were clean.
Room was spacious.
Quiet
Most other areas were clean.
Room was spacious.
Quiet
Lorraine
We had a nice stay even though all restaurants were not open and there was a power outage.
Leanne
There is was no housekeeping to clean the room. We had to call front desk to get clean towels and while staying we emptied our trash cans daily. Honestly I am not sure how the hotel can justify charging the resort fees when I was the housekeeper during my 5 days stay. We did have Wi-Fi but that was the only perk that we received during our stay. Hotel staff very friendly and helpful.
This seems to be a common issue with hotels since Covid charging resort fees and not providing anything in return.
This seems to be a common issue with hotels since Covid charging resort fees and not providing anything in return.
Eric
Very Spacious guest room
Michele
Overall would recommend resort if staying there only for casino as surrounding areas have nothing to offer. Could only find one restaurant in town! .Only 2 restaurants open on Monday and Tuesday nights in casino. Room very spacious and comfortable. Would rate as average , staff very nice and responsive to concern of an issue with shower.
Suzanne
Large room. Bad food options.
Precilla
My stay is always pleasant, my favorite is the hottub, I could do that everyday, I would prefer if the restaurants even 2 of them would stay open 24 hours.
Lakeram
Very clean,and was convenient for me and my family i do recommend
Rhodny
My wife and I had a wonderful stay, thanks in large part to Julissa, the housekeeping manager, who was incredibly professional, attentive, and kind in handling my wife’s needs. A special thank you as well to Martin Santos for keeping our room clean and so comfortable. The rooms are spacious with a beautiful view, and it was so nice lounging by the pool and hot tub. Food was good too. Overall our stay at Resorts World Catskills was relaxing and enjoyable.
Deborah
Convenient and large rooms with great view.
Pamela
The view in my room was great if your not a gambler not to much going on.
Roberta
The front desk was amazing! Thanks for taking the time to find us connecting rooms. The double room everything worked as expected. The king size room, large stain on rug, air conditioner did not work properly and shower handle did not work properly. My advice would be to check everything before unpacking.
Robert
Great
Lisa
Convenient, well-
Sunita
Clean room
Liza
This was a beautiful room and property! Yes the rooms have some wear and tear but still very nice! The casino was nice and Non smoking which was lovely. We thought we had an upgraded room but I guess they are all this nice! Will definitely be back!
Nicole
Found dirty panties, half eaten candy bar and fruit stems on the floor. Did not move us rooms, they just picked it up. So disgusting
Emma
This place is amazing would come back again
Mia
Luxury king suite, very spacious and nice views from higher floors. All restaurants are worth the try— Dos Gatos at the Alder was delicious, and happy hour was great. The pool was never crowded, should stay open later on 21+ side.
Jacqueline
Everything was Great except for staff in the hotel I didn’t find them to be Friendly at all. The Staff at the restaurant Bistro were exceptional and very Friendly.
Andre
Didn't have or offered breakfast because they don't have a breakfast situation. Only starbucks
LOUIS
No Valet parking. Room was very nice and very clean. Suite was large and had a great view. But No amenities. No mini bar. No coffee pot. 1 bottle of water. Bedding was average.
Michael
Just for a weekend is a great getaway being only an hour drive. The food was great and worth the cost. Everything is well maintained and the rooms are large and spacious.
Kate
Close parking, good food choices, nice spa and pool.
Mercedes
The hotel overall is great. Clean, friendly staff but be prepared for them to steal a portion of your incidentals deposit.
My rooms were fully paid for. As per the receipt and upon checking out, I was charged an additional $87. When I contacted the property, they blamed expedia.
I was sent on a wild goose chase only to be told there was nothing they could do. Great hotel but expect to be robbed by them upon check out. Pure Greed.
My rooms were fully paid for. As per the receipt and upon checking out, I was charged an additional $87. When I contacted the property, they blamed expedia.
I was sent on a wild goose chase only to be told there was nothing they could do. Great hotel but expect to be robbed by them upon check out. Pure Greed.
Charlene
My only suggestion is a microwave in the rooms.
jennifer
Room was amazing
Shellie
We really enjoy coming here. Mostly for the quiet and scenic views. We love the separate pool area for adults only that's perfect.
The downside is that too many people violate the rules with little to no enforcement. You have to complain in order to get someone from security to enforce the rules. During one of my stays there were people who were escorted over to the very nice family pool section only to have them return once security left. Even though there are security cameras in the pool area it's not a priority or worse there's no one looking at them.
The other negatives are the food options. There's only one real family restaurant that's reasonable. The others are a scattered mix of Chinese food & an extremely high priced Steakhouse which has never been open during any of my visits because they seem to only be open on weekends. It's just bazaar that there's no where to get a good healthy normal meal without having to go off property. This is by far the biggest negative. Since the rooms lack a good mini fridge that actually gets cold & no microwave. Your forced to go elsewhere just to survive. This place is definitely suffering due to really bad management at the upper levels.
As much as we like this place, all of the positives are offset by huge negatives that prevent you from enjoying them. Thereby killing the overall experience. It kind of made us feel like a modern day 'Overlook Hotel' with a casino. Strange yet we come back to relax in peace & quiet & hope.
The downside is that too many people violate the rules with little to no enforcement. You have to complain in order to get someone from security to enforce the rules. During one of my stays there were people who were escorted over to the very nice family pool section only to have them return once security left. Even though there are security cameras in the pool area it's not a priority or worse there's no one looking at them.
The other negatives are the food options. There's only one real family restaurant that's reasonable. The others are a scattered mix of Chinese food & an extremely high priced Steakhouse which has never been open during any of my visits because they seem to only be open on weekends. It's just bazaar that there's no where to get a good healthy normal meal without having to go off property. This is by far the biggest negative. Since the rooms lack a good mini fridge that actually gets cold & no microwave. Your forced to go elsewhere just to survive. This place is definitely suffering due to really bad management at the upper levels.
As much as we like this place, all of the positives are offset by huge negatives that prevent you from enjoying them. Thereby killing the overall experience. It kind of made us feel like a modern day 'Overlook Hotel' with a casino. Strange yet we come back to relax in peace & quiet & hope.
Ivanna
Best hotel ive stayed in a long time
Michelle
Love it
EILEEN
The hotel was very nice. The bathroom was very spacious and the room was spacious as well. However, the rug in the room had some worn and stained spot. There was only two sets of bath, hand and wash towels another set would have been nice. The issue we had was there is no clear signage or directions at the hotel area to let you know where to park, where to check in how to get to other areas within the hotel, how to get from one hotel to the other, no indoor connection no instructions or literature (pamphlets) in the room as to where things are such as the pool and fitness center. If there are lockers or changing areas for the pool, are towels supplied at the pool and if so where etc. The restaurants are limited as well as the food choices. No room service. Clearly this hotel has resorted to being more for the over night stay gambler than for a person seeker a longer term stay. Which is a shame because the rooms are very spacious and for the most part well maintained. Family oriented it is NOT so would not recommend anyone with children to stay here especially since this is more for gambling adults and no activities for children.
Steve
My stay was okay
Corie
The kids loved the pool
Daniel
Been here a few times starting to see the wearand tare on the rooms.
Shawn
Clean room with an amazing view!! Friendly staff and plenty of great food to choose from right on sight.
Vasilios
Hotel was ok.
Angelina
Wonderful
Kristin
Friendly staff
Location & surroundings
Resorts World Catskills Casino
888 Resorts World Drive, Monticello, United States
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Resorts World Catskills Casino
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