Altamira Suites

10/10

Exceptional

21 Feb 2026

Randa

Clean room, staff was friendly

Partner

4/10

Poor

15 Feb 2026

ahmad

Rooms need more cleaning, Smelled humid.

Partner

10/10

Exceptional

09 Feb 2026

Alison

Room was basic but clean, staff very friendly, central location close to bars and restaurants but surprisingly quiet at night

Family

8/10

Excellent

03 Feb 2026

Romano

The room was clean and tidy, the staff were friendly and very helpful especially chiarra, location is very central walking dustancr to restaurants, cafes and puerta del sol

8/10

Excellent

31 Jan 2026

JOSEPH

Good stay. Minisplit didnt work. Rooms were really ti y. Shower water went everywhere

Friends_and_family Family

6/10

Pleasant

25 Jan 2026

Juliana

Every time you have a shower the all bathroom bécame wet, specially toilet and toilet paper

Partner

10/10

Exceptional

22 Dec 2025

DONGHYUN

Nice location, nice staffs, clean room

Friends_and_family Family

6/10

Pleasant

24 Nov 2025

Manuel

The bathroom with no doors!!! It gets wet and messy. Staff don’t clean your room everyday, unless you ask for it. Trash cans on the rooms would be nice.

Business_and_leisure Family

10/10

Exceptional

20 Nov 2025

Rubi

Excellent service and great breakfast

Leisure Family

8/10

Excellent

07 Nov 2025

Luiz

The location of the hotel is good because is close to sol square, restaurants, metro, and walking distance to the attractions. The staff were very friendly; the breakfast was very good. However, vehicles cannot reach the hotel, because it is in a walking street and the bedrooms are very small.

Leisure Partner

6/10

Pleasant

30 Oct 2025

Richard

Staff perfect and room was okay but big problem with noise from adjacent rooms which made sleeping very difficult. Noise was from showers, toilet and sometimes talking as we could clearly hear some conversations. This is a shame because location, staff and breakfast were all good

6/10

Pleasant

30 Oct 2025

Byron

Room was basic but very clean. Bathroom was modern and functional. Quite expensive for what it is but very well located just 15 seconds off Puerta del Sol. Plenty of restaurants and bars right on the doorstep.Just a 5 minute walk to the Plaza Mayor and 15 - 25 mins from all the top sights.

10/10

Exceptional

19 Oct 2025

JAVIER

Perfect location, comfortable beds

Leisure Family

10/10

Exceptional

19 Oct 2025

Gilberto

If we return to Madrid, this would be or stay selection.

Leisure

10/10

Exceptional

17 Oct 2025

Tatiana

Everybody was helpful and polite.

Leisure

8/10

Excellent

17 Sep 2025

Marilou

The hotel is located on one of the streets off of Puerta del Sol. A little hard to find as the signage is small and not very visible. Check in is at the 2nd floor. This should be noted on the hotel address description. While the hotel room has been beautifully updated with marble floors, etc. It is small but comfortable enough for 2 people. But the most glaring thing of all is that the beds are rather tired and showing a little wear albeit comfy enough. The small refrigerator is handy for people traveling with medicines that require it. Amenities are lacking compared to the other hotels we've stayed at on this category for this trip. They did however gave us a complimentary breakfast which was a nice surprise. Overall I don't really know that the few steps closer to Puerta del Sol made a difference for us (it was approx. $55 plus more). I don't think this cost justifies what you get in the overall scheme.

Leisure Partner

4/10

Poor

08 Sep 2025

Minh

Good location, clean and newly remodeled rooms. However, biggest issue is with the wifi. We should have paid more attention to the prior reviews before booking. The wifi barely works here, as most have mentioned. That is pretty important for us but may nit be for others.

2/10

Poor

03 Sep 2025

Minjae

Check in was painful with no response from the support. Front desk was actively chatting with another personnel during the check in

6/10

Pleasant

03 Sep 2025

Rafael

Old elevator. People usually prefer climb the stairs.

Leisure Family

6/10

Pleasant

29 Aug 2025

Claudia

Basic room.

Leisure Self

10/10

Exceptional

26 Aug 2025

Rafael

GREAT

Partner

10/10

Exceptional

19 Aug 2025

Mykhailo

Good place for that money. Walkable distance to major museums. Close to the metro.

8/10

Excellent

14 Aug 2025

Atef

This is a great place to stay at. Near many places to visit.

Leisure Family

10/10

Exceptional

28 Jul 2025

Amanda

great

10/10

Exceptional

27 Jul 2025

Amy

Wonderful

Really enjoyed our stay. Clean, comfortable, spacious room with AC. Staff was very friendly and helpful. Location was great. Would definitely stay here again.

Friends_and_family Family

4/10

Poor

25 Jul 2025

Abdellatif

Will never book this place again

Small suits no enough power outlets to charge phones and the breakfast was really bad

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Liezl

Not the biggest bedrooms, but clean. Prime location. Walking distance to everything like metro, restaurants, and shopping. Finding the entrance was a little confusing. It says hostel but it's clean and modern. Consistent hot water, ac, and an elevator are a gem in Europe. Would stay again.

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Rafael

Nice hotel with super helpful staff. Very clean and modern. Spacious.

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

simon

Great find in the middle of Madrid. Great Value, great service and more importantly the air con was fantastic!

Business Self

10/10

Exceptional

01 Jun 2025

Guillermo

Alhambra

Excelente , buen lugar, buen servicio

Partner

8/10

Excellent

22 May 2025

Gabriella

Property is stated as a hostal when you search it up but don’t worry it is extremely clean and right in the center on main attractions I highly recommend

Leisure Partner

6/10

Pleasant

24 Apr 2025

Verified traveler

good location, hotel just ok

location was superb, the hotel/hostal was ok, no lobby, just a reception desk on a second floor accessing via stairs or a tiny elevator that fills up with three ppl or two with luggage, rooms are just ok, full of wall cracks, no air extractor in bathrooms so smells and moisture stays there , no room service, good thing includes bfast on a near by restaurant, pretty decent

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

Javier

Great Stay!

Front desk was excellent. Answered all our questions and gave us tips about locations to go, dining, security, etc. So nice and helpful! Room was small but we didn't spend too much time in it, basically to sleep. Close to trains, metros, buses. Right in the middle of downtown so everything was close. Awesome location!

Friends_and_family Family

6/10

Pleasant

06 Apr 2025

Verified traveler

Basic but close to historic downtown

This hotel offers very basic rooms for a not-cheap price. On the upside, it is in the historic downtown area and therefore very convenient, and the staff were very helpful. I was put off by the high ceilings in the rooms and hallway, making noise an issue. Also, it is laid out in one very long and twisting corridor (because, it was explained, it is an historic building and can't be altered) with no fire exits or visible smoke detectors. It is on the second floor (equivalent to the third floor in the USA) in what appears to be an office building.

Partner

10/10

Exceptional

02 Apr 2025

Gabriel

Great hotel, WiFi was very bad

Business Self

4/10

Poor

26 Mar 2025

Amy

The location was great, and the apartment could have been as well. There was only enough hot water for 1.5 short showers each day - and there were three of us staying. There is a large leak in the kitchen that has clearly been there for some time - causing a bad smell throughout the apartment. There are several light bulbs out, creating dark bathrooms & showers. Only 2 towels were provided per bathroom for a 4 night, 3 person stay. There was no WIFI or hairdryer - even though the listing clearly indicated both were provided. The first floor heating unit stopped working after the first day - leaving the main area (kitchen and couch area) extremely cold - we had to stay in the bedrooms. We did not let these things ruin our Madrid trip but it was very disappointing for the amount of money we paid. Expedia/owners should refund some of our cost due to the number of issues that occurred.

Leisure Family

10/10

Exceptional

20 Mar 2025

Joseph

Great place and loved the location! Friendly staff.

Friends_and_family Friends

2/10

Poor

28 Feb 2025

Jesus

I made the reservation for a larger more comfortable room. The picture showed a room with a double bed and a twin bed. When i arrived a had a double bed with little to room around the bed. Very small room. The AC/ heater did not work and when it did it only ran on AC DURING THE WINTER!!. Very cold room. The halls are very dark. the elevator is tiny to say the least. and there is only one. The hotel share the building with a residence.It is just very unorganized and will never go back!!!

Leisure Family

2/10

Poor

24 Feb 2025

Leishla

Good for a couple days

10/10

Exceptional

09 Feb 2025

Linda

Great

Friends_and_family Family

6/10

Pleasant

25 Jan 2025

Arai

Good

Business Self

10/10

Exceptional

13 Dec 2024

Williams

El piso como tal es espectacular, todo fue fantástico y la atención tan amable y profesional departe de Antonio, fue fenomenal! Totalmente recomendable! Volveremos pronto!!!

4/10

Poor

13 Dec 2024

Verified traveler

Payment issue and no heating

The receptionist was terrible. He was not friendly. When I paid my bill with my US credit card, he did not ask me to pay Euro or USD, he select USD in a split of second before I had time to react. I complained that he should have asked me first because all other vendors did give me the choice. He responded that the Hotel always charged USD if you were not from Euro zone countries. If I pay in Euro, the exchange rate is based on the official rate. However, If I pay in USD, the exchange rate is way higher than the official rate. Another bad experience is that the room was very cool during my stay in early December. There was an AC control, but it only blew the cool air, not heating air.

Partner

10/10

Exceptional

03 Dec 2024

Eileen

Friendly staff. Very helpful for all inquiries.

Leisure Family

6/10

Pleasant

03 Dec 2024

Isis

Very centrally located property, but expensive for hostel style room. Would not stay again.

Leisure Family_with_children

10/10

Exceptional

29 Nov 2024

Elizabeth

Didn’t have much expectations but was amazed with the internal beauty of the high ceiling property, I really felt I’m in Spain. Staff are very courteous and accommodating. Bed and pillow are superb. We love the unlimited breakfast, so healthy and nutritious.

Leisure Family

10/10

Exceptional

16 Nov 2024

Yelda

Very good location

8/10

Excellent

11 Nov 2024

Anne

Easy walk to Prado, Thyssen, Sol, Plaza Mayor. Lots of places to eat and shop. Friendly, helpful staff.

Leisure Self

10/10

Exceptional

08 Nov 2024

Franz

It’s was well located, front desk weee extremely helpful. Very centric located , so looking to booked here again.

Business

4/10

Poor

07 Nov 2024

Dmitry

Law quality hotel, best location

Very small room, no door to the area of bathroom and toilet , law quality towels, noisy area (we listen all who was walking outside or closing door). Unless location, is very poor quality hotel- its hostel that’s all. The property doesn’t worth the price for the staying.

Friends_and_family Family

10/10

Exceptional

22 Oct 2024

Carolina

Great location and good breakfast

Leisure Family

4/10

Poor

20 Oct 2024

Carlos

No hay teléfono en habitación. El ascensor es uno solo y muy pequeño, el baño es muy pequeño y la puerta no cierra. El lavatorio está en la habitación y lejos del baño. Hay un teléfono en habitación y no funciona. El hotel no da a una pista FM de acceso. Al salir de madrugada hay caminar una cuadra para tomar taxi. No hay un cartel grande que sirva para ubicarlo. El desayuno lo dan en un restaurante que queda a la vuelta del hotel. No lo recomiendo.

Friends_and_family Friends

6/10

Pleasant

17 Oct 2024

Stephen

No coffee maker. TV not Samsung or LG

Leisure Family

10/10

Exceptional

17 Oct 2024

Linda

Well positioned. Clean and spacious with friendly staff.

Leisure Partner

10/10

Exceptional

16 Oct 2024

Brady

Incredible location, access to transit, sites

Alhambra Suites is right down the block from the Sol metro station in central Madrid. Easy access to all the \"three\" art museums, Royal Plaza, and major train stations. Great cafe and night life within a very short walk of the hotel. A great spot I'll return to over and over.

Business

8/10

Excellent

27 Sep 2024

Patricia

We really enjoyed the location of the hotel. The staff was very friendly and helpful with any questions we had about Madrid. The breakfast was a nice addition to the stay, however after 2 days having the same food it became bit boring. The location of the hotel is very close to restaurants and bars and close to the Plaza When the bars closed you could hear all the partygoer waking down the street being very noisy. Besides the noisy people, which is out of the control of the property, we really enjoyed our stay.

Leisure Family

10/10

Exceptional

10 Sep 2024

Klaudia

This is the second time I stay in the Hotel!! Will definitely stay again, love it!!

Friends_and_family Family

6/10

Pleasant

09 Sep 2024

WISSAM

all is good best location

Leisure Self

2/10

Poor

09 Sep 2024

Emmanuel

Very cramped space, always flooded when taking a shower since shower room is too small without cover

Leisure Partner

10/10

Exceptional

16 Jul 2024

Asim

Staff is amazing, every interaction was a smile and ready to go out of their way to help you. Most attractions are within walking distance and shopping and restaurants are abundant, 2 minutes walk to Gran via and 15 minutes to the palace and on your way you can also stop by at plaza mayor

Leisure Family

10/10

Exceptional

13 Jul 2024

Sharon

Staff very accommodating and helpful in getting taxis and any questions. There is 1 small elevator but we just walked the stairs every time except for getting luggage in and out. Staff cleaned the room and bathrooms and made beds every day and it’s easy to ask for extra towels if needed. WiFi is included and consistent. Breakfast is a short walk from the hotel but is in a nice restaurant. Coffee is not “drip” coffee- it’s freshly brewed espresso (ex. cappuccino) and you can order specialty toasts in addition to the buffet. Hotel is walkable pretty much everywhere and there’s tons of shopping and dining options in less than a 5 min walk. Sunset in Madrid is not til 10 pm so it’s safe until late. It’s very close to the metro but you don’t even need it - just walk!

Leisure Family

8/10

Excellent

04 May 2024

Alessandro

.

Leisure Friends

10/10

Exceptional

30 Apr 2024

tahimi

Great staff! Delicious breakfast ♥️ Clean and confortable! Fully recommended

Leisure Partner

8/10

Excellent

29 Apr 2024

Joseph

Great location

Leisure Family

8/10

Excellent

01 Apr 2024

Alan

Good place to stay.

Good stay. However, shower tricky and slippery. Entrance confusing for first arrival. Good breakfast.

Partner

8/10

Excellent

28 Mar 2024

Yadira Rios

Very nice staff and very conveniently located

Leisure Family

8/10

Excellent

26 Feb 2024

fadi

Great location. But the room is small

Leisure Family

6/10

Pleasant

20 Feb 2024

Keiko

Walls are thin so I we heard noise every time people use toilet and shower.

Leisure Family

10/10

Exceptional

04 Jan 2024

Rylan

Great stay, the staff are super helpful & it's located in a great area that is accessible for all of Madrid.

8/10

Excellent

25 Nov 2023

Luciane

No parking close available e the only only one costs 2 nights 75 euros
It would better pay more for a hotel with parking

Leisure Partner

6/10

Pleasant

20 Nov 2023

Mauricio

No tiene acceso directo al hotel, los elementos del baño muy viejos, la puerta de vidrio del baño no da privacidad dentro de la habitación, no era como la fotografía

Business_and_leisure Friends

8/10

Excellent

14 Nov 2023

Stanley

Hotel is very well located in the historic center of Madrid and less than 100 meters from Plaza del Sol. Room looked renovated with a big and confy bed. Bathroom is not big but shower is good enough with a ceiling shower head. Breakfast is just ok and it has a couple of incoveniences. First, breakfast is in a restaurant around the block and not in the hotel itself which is a problem if there is bad weather. Second, there are not juice, coffee or water dispensers available. You have to ask the waiter for these which is really a drag because you have to wait for them to attend to you. Breakfast cost 15 Euros and we think that for this price these dispensers should be available. This was our last stop in a 7 cities, 5 countries European trip and was the only hotel where we found this situation.

Leisure Partner

10/10

Exceptional

10 Nov 2023

Dago

Awesome place to stay right in the center of madrid

Leisure Family

8/10

Excellent

28 Oct 2023

Myra

Great Location - Ask for Interior courtyard room

Our stay at this hotel was enjoyable because the location was excellent. I must tell you that the photos of the rooms are very misleading. I know rooms are small in Europe but this room was nothing like the photos. We were unable to open either of our larger( 24\") suitcases because there was no room except on the beds. Otherwise the staff were very helpful and the location was right in the centre of things.

Partner

4/10

Poor

26 Oct 2023

miho

This was not a nice hotel. I know I didn’t pay a lot, but still, I would expect a better bathroom & some coffee/tea machine in the room. Changed sheets and bed linen had stains, wall in the bathroom had stains, shower didn’t have a door all the way, so the water gets everywhere by the toilet.
The location was convenient, but my local friend called it as a hostel, rather a hotel…and I would agree. Also the view was not great. The hallway sound traveled so loud, no ventilation either. Front people not always present either. People left luggages before/after? Check ins, but I wasn’t confident how safe that was. Breakfast was descent. I wish, though, they change menu a bit every day. People at the restaurant were nice.
I will try to upgrade where I will be staying next….

Leisure Family

8/10

Excellent

24 Oct 2023

Jose

Very good

Leisure Partner

4/10

Poor

24 Oct 2023

Mark

Excellent location, not much else

We needed a place to stay very close to Sol. This was one of the very few places available. It was very noisy and not really comfortable. Also, for some reason, the room was not visited by housekeeping after the first night.

Front desk staff is curtious and helpful, but I expected a bit better establishment.

I don't think I would book again if I can find an alternative.

Business

8/10

Excellent

25 Sep 2023

Verified traveler

A couple from Finland

Very friendly and service-minded staff. Always helpful and proactive.

District a bit party-zone (which can be a plus or minus depending on what you are looking for). Nicely located next to Plaza Sol with good connections. Royal Palace and Plaza Mayour in walking distance.

Partner

8/10

Excellent

14 Sep 2023

Verified traveler

One night Sep. 2023

Al Hambra reservation information (made it clear it was on the second floor) helped to not choose the Al Hambra hostel.

My partner did not like the proximity to Puerta del Sol due to the noise. Location was beneficial because so many restaurants on your doorstep. Same for the metro.

In my room, there was no sink in the bathroom. It is in the main room area. Breakfast was nice

6/10

Pleasant

20 Aug 2023

Eseohe

Lovely staff who are extremely helpful and willing to address concerns, but a bit shabby

Leisure Friends

4/10

Poor

16 Jul 2023

Biplob

There is work going on at the property and no taxi or transport to the street which means if you have luggage you are pretty much have to struggle to bring in the luggage to the hotel.

Leisure Family

8/10

Excellent

03 Jul 2023

Eduardo

Great rooms, great location, terrible Wifi

The hostal is located in a great place, the rooms area confortable and pretty, however the WiFi is terrible, and that is not acceptable now, as is indispensable for a lodging to have good internet

Friends_and_family Family

2/10

Poor

03 Jul 2023

Roland

Great location. Friendly staff.

Leisure Partner

10/10

Exceptional

29 Jun 2023

dom

Clean modern secure rooms near plaza Sol w 24 hr access. Incl reasonable breakfast. Room incl air conditioning (essential), WiFi, TV, small fridge & safe. Friendly helpful staff.

Leisure Self

10/10

Exceptional

21 Jun 2023

Leah

This place was excellent. Clean. Check-In and Out was straightforward. Great location for touristy things within walking distance. They stored our luggage the first day till check in time. We had a room with 4 twin beds and depending on how much luggage you have it maybe tight. We each had a carry on and personal item and were fine. Breakfast a nice bonus. The city was doing construction on the street in front of hotel but was not able to hear it in our room. Would definitely stay here again.

Leisure Family

10/10

Exceptional

18 Jun 2023

Verified traveler

Terrific place

I highly recommend Alhambra Suites! It's in the center of things in Madrid, but just off Puerta del Sol, so not crazy loud. During my stay (June 2023), there was construction on the street but the staff made the inconvenience no problem by assisting with getting taxis where cars temporarily couldn't travel. Super clean. Spacious room. Free breakfast right around the corner(s) -- might be a challenge for those with mobility issues (walking, stairs) -- but only to the breakfast restaurant which is just off-site. Terrific place!

Friends_and_family Family

8/10

Excellent

18 Jun 2023

Hamed

Located in the heart of Madrid, great location! Not a fancy hotel and modest breakfasts. All in all, good choice to stay.

2/10

Poor

15 Jun 2023

Munira I

One of the worst hotels I’ve lived in. Zero amenities, no phone, the street is under repairs so no car access. Not even a tissue box in the room. Dark, dingy and most uncomfortable.

Leisure Partner

8/10

Excellent

07 Jun 2023

Georgia

Not the properties fault but there is major construction on the road the hotel is on. The shower is a walk in shower and no matter how hard you try water ends up all over the floor. Staff was very friendly and helpful. Great location!!

Leisure Family

2/10

Poor

04 Jun 2023

Silvia

Small rooms without windows, terrible breakfast

Business_and_leisure Friends

8/10

Excellent

14 May 2023

Linda

Great location; good deal

Great location. Staff helpful and friendly. Breakfast included and just round the corner from the hotel exceeded expectations in range and quality choice. Would stay again.

Friends_and_family Friends

8/10

Excellent

22 Apr 2023

Veneranda Sibayan

Location close to all interesting points to visit.

Leisure Family

10/10

Exceptional

05 Apr 2023

Mayer

Very friendly and helpful staff! Located in a very good area. Overall experience was AWESOME!!! Big kudos to John for arranging a Taxi to take me to the airport and driver Ishmael was on time!

Leisure Self

8/10

Excellent

27 Mar 2023

Carrie

very nice!

went to visit my boyfriend who is studying abroad. very nice room, cleaning service was timely every day and very efficient. would stay here again if I travel back to Madrid!

Partner

10/10

Exceptional

25 Oct 2022

Stephanie

Excellent location and the place was nice.

Leisure Family

10/10

Exceptional

15 Oct 2022

Maria

Buen hotel, decente y limpio y bien ubicado Pero el desayuno no cambia día a día, personal del restaurante algo estresado!

Leisure Family

4/10

Poor

12 Oct 2022

MICHAEL

This was not as advertised. It is not a 3-star hotel. It's a hostel. The staff was very nice, the place was clean. Our room was tiny, not even enough room to open our suitcases. No amenities. The free breakfast is at a restaurant down the street and is marginal at best. Lots of noise. Old and worn, superficially nice. Would not return or recommend.

Leisure Partner

10/10

Exceptional

10 Oct 2022

Germaine

The front desk staff were amazing & very helpful

Leisure Friends

10/10

Exceptional

05 Oct 2022

Klaudia

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