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Renaissance Caracas La Castellana Hotel
Caracas · Venezuela
Eugenio Mendoza con Calle Urdaneta, La CastellaView location
9.0/10Excellent104 Reviews
Cleanliness9.2/10 9.2
Service8.6/10 8.6
Comfort9.0/10 9.0
Condition8.8/10 8.8
Location9.2/10 9.2
Neighborhood9.2/10 9.2
Amenities8.4/10 8.4
See all ratings- Luxury collection
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Renaissance Caracas La Castellana Hotel
Enjoy this hotel's recreational amenities, including a 24-hour health club and outdoor pool. Additional perks include concierge services, gift shops, and Wi-Fi (surcharge). A shuttle service is available to nearby destinations (surcharge). The hotel's Mijao Asian Bistro serves lunch and dinner, and 24-hour room service is available.
Unwind with a drink at the bar/lounge, and start your day with a buffet breakfast (surcharge), served from 6:30 AM to 10:00 AM. For business needs, the hotel offers a business center, express check-in, and conference space, along with wired internet access (surcharge).
Roundtrip airport shuttle service is available (surcharge), and self-parking is offered (surcharge). The 193 guest rooms feature refrigerators, LCD TVs with cable, premium bedding, and private bathrooms with showers, complimentary toiletries, and hair dryers. Wired and wireless internet access is available (surcharge). Nearby attractions include Altamira Square (0.
3 mi), Sambil Caracas Commercial Center (0. 6 mi), and El Avila National Park (1. 1 mi).
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With a stay at Renaissance Caracas La Castellana Hotel in Caracas (Bello Campo), you'll be a 2-minute walk from Centro Cultural de Arte Moderno and 6 minutes by foot from Altamira Square.
This luxury hotel is 0.5 mi (0.8 km) from Fundacion Centro de Estudios Latinoamericanos Romulo Gallegos and 0.5 mi (0.9 km) from San Ignacio Shopping Center. Make yourself at home in one of the 193 guestrooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding.
Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Featured amenities include wired internet access (surcharge), a business center, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms.
A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Popular amenities
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
1:00 PM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately USD 35 for adults and USD 17.50 for children
- Fee for in-room wireless internet: USD 6 per 24-hour period (rates may vary)
- Fee for in-room wired internet: USD 6 per day (rates may vary)
- Fee for wireless internet in public areas: USD 6 per stay (rates may vary)
- Fee for wired internet in public areas: USD 6 per day (rates may vary)
- Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 3)
- Self parking fee: USD 15 per day
- Valet parking fee: USD 25 per night
- Pet fee: USD 25 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
French
Spanish
Nearby attractions
Centro Cultural de Arte Moderno
0.2 km / 0.1 mi
Altamira Square
0.5 km / 0.3 mi
San Ignacio Shopping Center
0.7 km / 0.4 mi
Fundacion Centro de Estudios Latinoamericanos Romulo Gallegos
0.7 km / 0.4 mi
Sambil Caracas Commercial Center
0.9 km / 0.6 mi
Centro de Arte La Estancia
1 km / 0.6 mi
Plaza los Palos Grandes
1.2 km / 0.7 mi
East Park
1.3 km / 0.8 mi
El Avila National Park
1.7 km / 1.1 mi
Caracas Stock Exchange
1.8 km / 1.1 mi
Millennium Mall
2.2 km / 1.4 mi
Transport Museum Guillermo Jose Schael
2.5 km / 1.5 mi
Hacienda Floresta
2.7 km / 1.7 mi
Parque de Recreacion Los Chorros
3 km / 1.9 mi
Centro Cultural y Social Húngaro
3.1 km / 1.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 193
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired InternetExtra charge
- Wi-fiExtra charge
- Car hireExtra charge
- Valet parkingExtra charge
- Airport ShuttleExtra charge
Show 32 more facilities & services
- Room serviceExtra charge
- Laundry service
- Multilingual staff
- 24-hour securityExtra charge
- Bellboy serviceExtra charge
- Hotel safe
- Lift access
- Newspaper stand
- ShopExtra charge
- Garden
- Terrace
- Newspapers
- Luggage roomExtra charge
- BarExtra charge
- Restaurant: 1
- Poolside snack barExtra charge
- Banquet hall
- Conference room
- Meeting room
- Business centre
- NightclubExtra charge
- SaunaExtra charge
- MassageExtra charge
- Spa treatments
- Hairdressing salon
- Spa centreExtra charge
- Breakfast
- À la carte lunch
- Set menu dinner
- Minimum check-in age: 18
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE CITY VIEWSINGLE • CITY VIEWSGL.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
SINGLE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SGL.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
SUITE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TRIPLE STANDARDTRIPLE • STANDARDTPL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
TRIPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TPL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room CITY VIEW TWO BEDSRoom • CITY VIEW TWO BEDSROO.2B-CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
Room CITY VIEW TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B-CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room CITY VIEWRoom • CITY VIEWROO.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
Room CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE HONEYMOONDOUBLE • HONEYMOONDBL.HM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- HONEYMOON
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
DOUBLE HONEYMOON
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- HONEYMOON
Adult and child limits apply within the room's total guest limit.
Room code: DBL.HM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE GUEST ROOM CITY VIEWQUADRUPLE • GUEST ROOM CITY VIEWQUA.CV-GR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- GUEST ROOM CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
QUADRUPLE GUEST ROOM CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- GUEST ROOM CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.CV-GR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
DOUBLE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE CITY VIEWQUADRUPLE • CITY VIEWQUA.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
QUADRUPLE CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
SUITE EXECUTIVE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- EXECUTIVE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EJ-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN TWO BEDSTWIN • TWO BEDSTWN.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRenaissance Caracas La Castellana Hotel
TWIN TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: TWN.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Renaissance Caracas La Castellana Hotel
50
reviews shown
Leonor
We had an earthquake in Caracsd
JOSE
No breakfast included is too expensive
Jose
Excellent place to stay in Caracas
Angel
Limpieza y personal muy amable.
lorena
Muy buena ubicación , desayuno incluido muy variado y rico
Felipe
Great location and very attentive and courteous front desk
MANUEL
Good
Pedro
Excelente Ubicación! Excelente instalaciónes y staff!
Pedro
Excelente ubicación y hospedaje! Personal atento y amable, lo único que el Room Service para pedir servicio de alimentos solo trabaja hasta las 10pm, de resto todo muy bien!
Verified traveler
Great hotel in Caracas
Reception personnel could be a bit friendlier
Rolando
Services that normally are included like wifi were paid
L.Lopez
Visit to Caracas - April 2018
Reanissance Caracas is a modern and confortable hotel.
Check in process is really slow mainly de to poor trained clerks.
Check out at lobby bar is as slow as at counter's
Aside of these situations hotel is moderno and well located. Rooms are clean and confortable.
IT offers a good buffet breakfast.
Check in process is really slow mainly de to poor trained clerks.
Check out at lobby bar is as slow as at counter's
Aside of these situations hotel is moderno and well located. Rooms are clean and confortable.
IT offers a good buffet breakfast.
Verified traveler
Excelent hotel need more at breakfast beautifil bed !
Verified traveler
Would definitely come back to this hotel. Great food.
Stephen
High standards despite hard times in Venezuela
Excellent service and a very decent restaurant operating in difficult conditions in Venezuela at present.
THOMAS
This hotel is the place to go for foreigners.
Ricardo
A good stay
Hotel provides the right standards for confort, service, and location.
Restaurant has a good buffet style Breakfast. Service at the restaurant is very good but a little slow.
Restaurant has a good buffet style Breakfast. Service at the restaurant is very good but a little slow.
Antonio
Great hotel for business
Very good hotel and extremely well placed for visiting local clients. Excellent service, the room service food was decent. The hotel decor seemed old but the rooms themselves were excellent
Verified traveler
Good location hotel with all the needed amenities
Great location, centric to many good quality restaurants in a safe room. Qualifies for Marroitt points which for me is important. Executive louge on 6th floor is a quiet place where you can have a plesant breakfast and made to order omelets. Fruit offering needs to improve though. Customer service at restaurant is fabulous for dinner. Really care about making sure customer is pleased. Curtains in the room neede repair. Room is on the noisy side as you can hear clearly via connecting door.
Verified traveler
decent hotel
nothing much, quick trip, city dangerous, nothing much going on
Verified traveler
Surprised
Very good overall. My only complaint is the music in the lobby and terrace bar, it was extremely loud. It was impossible to make a phone call while seating in the lobby and very hard to have a conversation over cocktails at the bar that otherwise was very nice.
experienced
surprised
made last minute reservations to this hotel and very happy i did. super service and attention, centrally located and comfortable.
Verified traveler
Excellent staff and services. Rooms are in great shape and well maintained.
Verified traveler
Amazing but the food
Everything is amazing but the hotel food.
Verified traveler
Average, not luxurious. Expensive for the value.
Very mediocre and expensive. Beware of the breakfast buffet at 75 dollars, if you pay with US dollars.
Verified traveler
Safe area and great staff
This is my second stay and I highly recommend the hotel and location.
George
Best option in Caracas
Absolutely the best hotel in Caracas right now. Best location and new facilities. There are not five stars hotels in Caracas but the Renaissance is the closets it gets to a top rated hotel. Very good restaurants in the vicinity but try not to walk at night since is a dangerous city. Take a taxi from the hotel. Hotel restaurant is O.K. for breakfast but there are better options close by for lunch and dinner. Helpful staff but Venezuelans still need training in customer service when compared to other countries like Mexico. I travel often to Caracas and have tried all the hotels there but The Renaissance is definitely the best overall bet.
Verified traveler
Good location hotel.
Move from Pestana to this one and definetly is in better condition.
Check in and check out was fast (pestana it took 45 min)
Neighborhood is safe you can walk around without any problem.
Check in and check out was fast (pestana it took 45 min)
Neighborhood is safe you can walk around without any problem.
Abelardo
Escribí al hotel para avisar que no podía viajar. Nunca hubo respuesta alguna. Ni siquiera para indicar que no era posible realizar ninguna modificación. Son pequeños detalles, pero marca una gran diferencia
YAMIL
Excelente
Felix
Excelente
Stefano
Espectacular
JOSE ANTONIO
El servicio es deficiente en general
Jose
Clean Room
HEEDOO
현지에서 지불하는 금액이 앱사이트 보다 반값이나 가격이 저렴함
Martin
El persona y las instalaciones , siempre bien atendido por su personal y las habitaciones junto a su Gimnasio está muy bien
Francisco
Excelente atención
El personal se desvive por atenderte en la medida de sus posibilidades. El servicio y calidad de alimentos en el salón ejecutivo son de primera
Gustavo
Bien ubicado
Buena Seguridad, Personal amable, necesitan mejorar la oferta culinaria.
Verified traveler
Servicio de restaurante Y cambio de moneda
Personal de atención con poca formación. Falta de uniformidad en platos unos buenos otros malos. No aclaran el precio del bufete al tipo de cambio ya que si se paga con tarjeta el cambio es exagerado y el extrajero no lleva bolívares. El tiempo de traer un plato de la carta es demasiado y no preparan la mesa. Hay que estar pidiendo todo.
Demin
Muy buena ubicacion.
El hotel es muy bueno y la ubicacion exdelente.
Lo unico malo es la atencion del personal, que si bien es muy amable son muy lentos y el restaurante tiene una carta muy pobre.
Lo unico malo es la atencion del personal, que si bien es muy amable son muy lentos y el restaurante tiene una carta muy pobre.
Verified traveler
Uma noite confortável
Muito boa e aconchegante. Atendimento excelente!
Rafael
Excelente hotel, si no fuese por...
En la parte positiva: habitación excelente, cama grande y cómoda, baño moderno, todo en perfecto estado y limpio. Gran TV LCD con gran selección de canales. Trato y amabilidad del personal. Ubicación tranquila en una zona segura. En la parte negativa: Wifi gratuito sólo en la zona del lobby, mientras que en las habitaciones es de pago. En la actualidad y en un Marriot, inexplicable. La atención en recepción es buena pero lenta. Una crítica a partes iguales hacia el hotel y esta página: La habitación incluye desayuno, pero ni en la reserva ni en la recepción se informa que el desayuno incluido es en la planta 6ª y no en la 1ª (donde ofrecen un buen buffet, pero cuyo coste es adicional). No sé cómo será el desayuno de la 6ª planta, puesto que me enteré de lo anterior durante el checkout.
Verified traveler
Seguramente o melhor hotel de Caracas
Geraldine Giselle
Estancia en Pareja de Fin de Semana
Excelente la atención y amabilidad del personal. Las instalaciones son modernas, muy limpias y acogedoras. La comida sin embargo es aceptable, nada excepcional para recordar...
Verified traveler
Contratamos habitación triple con desayuno y nos cobraron un desayuno
JOSE LUIS
EXCELENTE SERVICIOS Y COMODIDAD
EXCELENTE
Verified traveler
EXCELENTE SERVICIO
MUY BUENA EXPERIENCIA
Verified traveler
Excelente
¡Excelente! Buenas atención, cómodo, confortable, buena opción.
Juliano
Ferias
Hotel bem localizado e atendimento da recepção muito atencioso.
mas eles todas as horas ficaram cobrando os gastos na hora ao invés de deixar pagarmos no final e incomodaram muito. mas acabamos não pagamos e tendo que ser duro com os funcionários.
mas eles todas as horas ficaram cobrando os gastos na hora ao invés de deixar pagarmos no final e incomodaram muito. mas acabamos não pagamos e tendo que ser duro com os funcionários.
Verified traveler
Excelente, limpio y cómodo
Excelente para pasar una buena noche en pareja.
Location & surroundings
Renaissance Caracas La Castellana Hotel
Eugenio Mendoza con Calle Urdaneta, La Castella, Caracas, Venezuela
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Renaissance Caracas La Castellana Hotel
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