Name: Meliá Caracas
Address: Ave. Casanova, Urb. Bello Monte, Caracas, 1050, VE

10/10

Exceptional

25 May 2026

Tito

very clean and nice peopleand big pool

Self

10/10

Exceptional

22 May 2026

Patrick

It was a very nice hotel. Felt warm, comfortable and welcoming. Very nice location.

2/10

Poor

06 Mar 2026

Jarianys Chiquinquira

This is meant to be a five star property but instead you get one star service. There are no bilingual staff here, so should you not speak Spanish and you have any issues you will have problems.
The building is showing it's age and basic amenities such as internet are not great. Even the TV in the room required updating and maintenance as it had horizontal lines throughout. This brings me on to the main issue of this stay, which was maintenance. Although the hotel sent two emails on the actual day of arrival (one in Spanish and the other in English) stating the opening times of all their facilities. NONE were available due to maintenance being carried out. You would think having two pools for example, that you split when you close either but not here. Didn't even stay the full duration and rebooked into another hotel. Bad experience and definitely not returning

Friends_and_family Friends

8/10

Excellent

27 Jul 2018

Sarah

Middle of the city, walking distance to shopping mile, not far from Sambil, wonderful jacuzzi bathtube in rooms

2/10

Poor

09 Jul 2018

Verified traveler

I got poisoned by their food. They wanted me to pay myself for a doctor after been intoxicated with Hotel’s food.

The hotel offers rotten food.

You should not promote this hotel.

10/10

Exceptional

16 Feb 2018

Verified traveler

Great atmosphere with a very helpful and friendly staff. The fixed issues very quick and were very polite. The hotel’s cleanliness was marvelous and the room service was outstanding. Very happy to have stayed there.

2/10

Poor

03 Apr 2016

Luis

The room was unbelievable out dated. The room smelled like a closet that hasn't been open in 10 years.
The most disturbing part was the military presence treating the guess really bad.
Not a pleasant experience at all. I will never stay at this hotel again.

Partner

8/10

Excellent

13 Jan 2016

Karling

Beautiful hotel.

Nice and comfortable room. Friendly, professional and helpful front desk staff.

8/10

Excellent

04 Jul 2015

Ivan

Old 5 start hotel.

The hotels has a great feeling as you walk in. This is an old 5 star hotel so the rooms are outdated. Front desk not the friendliest but I would give them 4 stars.
I ordered room service (24 hrs) and I found out that since I didn't leave any card number when I checked in (I wasn't asked for one) I had to go to the lobby and pay there first.
They are attached to a mall so location is very convenient.

Family

8/10

Excellent

30 Jun 2014

Verified traveler

They was warm and very welcome to me at they hotel

8/10

Excellent

20 Apr 2012

Mike Griffiths

it was a lovely clean hotel, and the best bearkfast i have ever had in a hotel the location was not so good, but with the hotels taxies i was eay to get around

6/10

Pleasant

20 Feb 2012

Verified traveler

5 Star Hotel in Deterioration

There is clearly no investment going into this hotel so it is slowly deteriorating--spots on the carpets, broken handles, etc. The neighborhood surrounding the hotel is bad so you can't walk around. The pool is very nice, though, so for a weekend it's a pleasant place to be. Hotel staff is well intentioned if not all that competent. Food at the hotel is pretty good though pricey.

6/10

Pleasant

07 Nov 2011

Verified traveler

Used to be a \"Gran\" Hotel

Although I had not been to Venezuela over the last 7 years, I have traveled there dozens of times since the early ’80’s

This hotel is located in the Sabana Grande sector of Caracas, which is reputed to be not one of the safest. However, the security detail at the hotel is visibly very good. I understand that some foreign dignitaries stay there for its reputed security. It is located adjacent to the El Recreo Shopping Center, which opens at 10:00 am and has a food court on the upper level with many fast food options.

Upon arrival in my room, there were no towels in the bathroom. I had the impression that the room had not been completely made up before assigning it to me. This impression was further justified by the unclean state of the glass surface on the room’s desk. There is an older style, smallish security vault in the room, which had been left locked. After making two phone calls and waiting over 1.5 hours to have it opened, the new magnetic key provided to use for the safe did not work after the first use. Likewise, the magnetic entry key for the room door became demagnetized twice during my stay. The room has older, matted carpets, and its doors show evidence of multiple coats of varnish to what once were stylish, quality wood doors on its closets.

The prices of food at the hotel are extremely high and its quality is OK at best. However, what was most surprising and unimpressive about this hotel to me, is that some of the staff have an “indifferent” attitude towards customer satisfaction that is reminiscent of old Soviet Era style of commitment to service. There seems to be a pervasive callousness that is uncharacteristic of the warm and friendly nature of the Venezuelan people that I know.

In speaking with locals and in conversations with several taxi drivers over the course of my three-day stay at the Melia, the reasons for this general state of things became evident. The law now prohibits the firing of any employees, which virtually guarantees that there will be little incentive for employees to go out of their way to provide excellent service. People are struggling make ends meet, as inflation is sky high (one of the highest rates of any country in the world). It is clear that the environment will preclude foreign investment, which most probably explains the reason for the apparent state of dilapidation of this and perhaps many other hotels in the area.

6/10

Pleasant

01 Nov 2011

Joaner

Good Hotel but Expensive

Ok, clean and confortable, expensive for what it is. The only reason I took it was because it is close to everything.

Partner

4/10

Poor

30 Oct 2011

Thomas H.

Dirty, very bad location, avoid it

The room was stinking, very dodgy place, avoid

2/10

Poor

15 Sep 2010

German

Please try to avoid this hotel !!

Close to horrible.
The hotel is old and seems to have very poor maintenance. Actually it looked like in some decades they did their last maintenance investment. Dirty carpets, room not clean at all, etc.
On the other hand the service is very porr as well. Many employees at the front desk doing nothing. Approaching the front desk with a small inquiry could mean at least half an hour betwenn waiting time and talking to these people....
First evening when taking a shower I noted there were no towells available so I had to take the little ones (hand washer). I complained and it took almost a full day to receive 2 towells. The second day the towels at the hand washer were \"gone\"....
Summarizing I will try to avoid this hotel in the future as it is not cheap at att and for me it's cost-benefit relation is extremely poor.

8/10

Excellent

23 Aug 2010

A. Robert Lauer

Ridiculous meal prices

The hotel is luxurious and the facilities comfortable. It was also half a block from the new El Recreo shopping center (which has numerous, excellent, and inexpensive restaurants, multiple shops, several movie theaters, and a money exchange center) and two blocks away from the Sabana Grande metro station. The bathroom had a jacuzzi, which was a big plus. The only thing that would have made the room perfect would have been a coffeemaker, which is something other less luxurious hotels have. Also, the staff was overworked or limited. My room was consistently cleaned around 4:30 PM every day. I also waited a good hour before the bellboy brought my luggage. No bellboy was available when I left the hotel. All were friendly, though.

8/10

Excellent

30 May 2010

Caracas

Caracas

the Hotel is very good but far from the down town, the rooms are clean and has very good pool

8/10

Excellent

22 Jul 2009

Kurt

too shiny

apart from location in town: good

4/10

Poor

16 Jul 2009

Verified traveler

Needs major improvement

Almost 30 min in line to check in, key did not work in spite of several trips back to reception, no hot water available, room needs to be freshened up, way too much money for what's provided.

8/10

Excellent

10 Jul 2009

Sean

GREAT HOTEL; WISH IT COULD BE MOVED TO A BETTER AREA

Loved the breakfast buffet. Hotel staff are friendly and helpful. The large swiming pool and fully equipped fitness center and sauna are nice also. It's not a safe area for walking at night however. If you need to get out of your room and walk around, go to the Centro Recreo Shopping Mall next door.

10/10

Exceptional

29 May 2026

Juan Carlos

Excelente servicio en general y personal muy hamable.

Self

4/10

Poor

25 May 2026

THOMAS

Hotel sin ninguna modernizacion de hace mas de 20 anos, todo esta viejo, huele a guardado, no hay mas servicio premium en en piso 14, las televisiones no funcionan, los tapetes estan sucios, etc, etc, quizas FUE antes algo grande, pero ahorra NO ! desayuno mediocre y precio altos por venezuela... desconsejo

10/10

Exceptional

20 May 2026

Juan Carlos

Buen hotel, muy cómodo y personal muy amable

Self

8/10

Excellent

11 May 2026

Roberto

O hotel, com certeza, foi um hotel de luxo há algumas décadas, mas hoje ele está um pouco decadente. Ainda assim, vale muito a pena. A localização é excelente, e as condições ainda são boas. Fica em uma região segura, o atendimento é bom, e, considerando o preço que você paga por um hotel desse nível, realmente compensa. Os quartos são grandes, espaçosos, a cama é confortável, e eles mantêm todo o padrão de um quarto de luxo. Claro que ele está um pouco velho, um pouco mal cuidado, mas nada que comprometa. Se você estivesse pagando um preço muito alto, aí sim não valeria tanto. Mas pelo preço que se paga, vale totalmente a pena. Eu recomendo

Self

8/10

Excellent

03 Aug 2025

Sandra

Muy agradecida con el hotel y por su oficina de servicio al cliente, por celebrar mi cumpleaños y enviar un detalle a mi habitación.

Business

8/10

Excellent

21 Oct 2018

Guillermo

Todo bien, buenas instalaciones estamos contentos de venir

6/10

Pleasant

12 Oct 2018

Gerardo

servicio de restaurant excesivamente cara a lo que ofrece como comida

10/10

Exceptional

04 Oct 2018

Verified traveler

Un lugar bien cuidado en el centro de la capital, buena experiencia

10/10

Exceptional

28 Sep 2018

Blanca

Solo el tema del desayuno , no es tipo buffet

Muy buen excelente servicio
Solo el desayuno está muy limitado

4/10

Poor

20 Sep 2018

guismeiby

Hotel Meliá caracas

Nada que ver el hotel Meliá en caracas ni los servicios ni nada(spa, comida, servicio)

4/10

Poor

19 Sep 2018

Verified traveler

Pésima comida para lo que cobran debería de ser de mejor calidad desde el spa hasta las
Habitaciones comida todo

6/10

Pleasant

16 Sep 2018

Verified traveler

Faltaban a diario las toallas y el agua de botella, el internet pésimo, reportas cualquier inconveniente y no te resuelven sino después de 24 horas, muy deficiente

4/10

Poor

28 Feb 2017

muy caro, para la calidad del hotel

muy mala la relación precio calidad

Conforme a medias

4/10

Poor

12 Jul 2016

Edenildo Alex da Silva

baratas na cozinha

O quarto é bom. O atendimento também é bom. Entretanto o bairro é muito inseguro.
Achei 3 baratas transitando junto aos alimentos no restaurante.

10/10

Exceptional

26 Apr 2016

Adriana

Lujoso hotel cinco estrellas.

Sólo estuvimos una noche en el hotel, me pareció elegante y de muy buen gusto. Habitación y baño muy confortables y decorado con muy buen gusto.
Cenamos y desayunamos en el restaurante, todo exquisito.
Sin duda volveríamos al hotel.

8/10

Excellent

05 Dec 2014

Fernando

Puede mejorar

Buenas instalaciones, muy regular el servicio.

8/10

Excellent

25 Mar 2014

Verified traveler

camas confortables, hab muy bonita

Muy bien aunque fue muy poco el tiempo q pasé en el hotel ya que fui a hacer varias diligncias personales. pero el hotel está muy cuidado. Ambiente agradable, lo poco q pude disfrutar.

10/10

Exceptional

08 Feb 2014

yajaira andrade

excelente

Excelente todo muy bueno y la atención de primera lo recomiendo 100%

8/10

Excellent

13 Jan 2014

Luis

El servicio a la habitación es muy lento!

10/10

Exceptional

17 Dec 2013

Verified traveler

Muy buen hotel satisface las necesidades que toda persona necesita en cuanto a bienestar,seguridad,comodidad exclusiva, diversion .

8/10

Excellent

26 Mar 2013

Ruenda

Internet pago

Todo bien lo unico malo es que el internet es pago en las habitaciones.

Partner

8/10

Excellent

09 Apr 2012

Verified traveler

Preget av byråkratiske ordninger. Svært høy pris på tillegggstjenester. Ypperlig lokalisering.

8/10

Excellent

05 Apr 2012

Verified traveler

Hotel Melia Caracas

El unico inconveniente fue que al llegar a la recepción no veían reflejado en su sistema el pago efectuado por la habitación, solo aparecía la reserva. Tuve que hacer un bloqueo del costo de la habitación con la tarjeta de crédito para que me dieran la habitación. Al día siguiente se solvento la situación y me realizaron el reverso del bloqueo.

8/10

Excellent

09 Dec 2011

Verified traveler

Muy agradable!

El hotel es muy bonito, todo estaba en condiciones y muy limpio pero antiguo.
La principal frustración que tuve fue a la hora del check in y el check out....50 minutos para hacer cada uno!!! Eso si fue un desastre, una sola persona para atender y mucha gente haciendo cola. Casi perdemos el vuelo. Pero los demás servicios fueron adecuados.

10/10

Exceptional

08 Dec 2011

Verified traveler

Satisfecho y Agradecido

NOS SENTIMOS SATISFECHOS Y CONTENTOS CON LA ATENCIÓN RECIBIDA.

6/10

Pleasant

07 Dec 2011

Verified traveler

HOTELES PUBLICOS O GOBERNAMENTALES

CON LA USUAL CAMPANA DEL TERROR ,NO SE PODIA ENTRAR O SALIR DEL HOTEL ,PASAR A RECEPCION ,HACER USO DE ACENSORES.PORQUE?,POQUE RESERVAN HOTELES PARA EVENTOS DEL GOBIERNO EN CONJUNTO CON PRIVADOS ,ESTO SE DEBERIA PROHIBIE ,YO NO TENGO PORQUE PAGAR SERVICIOC Y INCOMIDADES PORQUE OTROS QUIEREN LUCRAR DE TODAS LAS FORMAS PROHIBIENDO DE LIBERTAD AL CLIENTE FRENTE A SU DERECHO DE USO Y GOZO DE LAS INTALACIONES.

6/10

Pleasant

12 Nov 2011

Verified traveler

okay, but a little bit old, reception and other service slow as often in Venezuela

Please reserve time to wait in a queue on the reception.

10/10

Exceptional

09 Nov 2011

Johana

Gran Meliá

Excelente estancia. El único problema fue que cuando realicé la reservación, seleccioné con desayuno incluido y luego de desayunar tuve que pagarlo adicional porque no estaba registrado como incluido.

2/10

Poor

13 Jul 2011

EDUARDO

GRACIAS

GRACIAS POR LA ESTANCIA EN SU HOTEL, REALMENTE PARA TEMAS DE NEGOCIOS O PLACER ES EL LUGAR IDEAL,
EN MI PROXIMA VISITA A CARACAS NO DUDARE EN HOSPEDARME .
GRACIAS