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JW Marriott Hotel Caracas

Caracas · Venezuela

Avenida Venezuela Con Calle MohedanoView location

9.0/10Excellent94 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.2/109.2
Condition8.6/108.6
Location8.6/108.6
Neighborhood8.4/108.4
Value7.4/107.4
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About JW Marriott Hotel Caracas

Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Satisfy your appetite for lunch or dinner at Sur Mediterranean Grill, a restaurant which specializes in Mediterranean cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available for a fee.

Featured amenities include wired internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.

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With a stay at JW Marriott Hotel Caracas in Caracas, you'll be within a 5-minute drive of Caracas Stock Exchange and Sambil Caracas Commercial Center. This luxury hotel is 1 mi (1.7 km) from Tolon Mall and 1 mi (1.7 km) from San Ignacio Shopping Center.

Make yourself at home in one of the 269 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Featured amenities include wired internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 35 for adults and USD 18 for children
    • Fee for in-room wireless internet: USD 6 per 24-hour period (rates may vary)
    • Fee for in-room wired internet: USD 6 per day (rates may vary)
    • Fee for wired internet in public areas: USD 6 per day (rates may vary)
    • Airport shuttle fee: USD 100 per vehicle (roundtrip, maximum occupancy 3)
    • Self parking fee: USD 15 per day
    • Valet parking fee: USD 10 per day
    • Pet fee: USD 25 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Caracas Stock Exchange 0.4 km / 0.3 mi
Centro Comercial El Recreo 1.5 km / 0.9 mi
Tolon Mall 1.5 km / 0.9 mi
Sambil Caracas Commercial Center 1.6 km / 1 mi
San Ignacio Shopping Center 1.6 km / 1 mi
Centro Cultural de Arte Moderno 2 km / 1.3 mi
Altamira Square 2.3 km / 1.4 mi
Central University of Venezuela 2.3 km / 1.4 mi
La Chiquinquira Church 2.5 km / 1.6 mi
Centro de Arte La Estancia 2.6 km / 1.6 mi
Fundacion Centro de Estudios Latinoamericanos Romulo Gallegos 2.6 km / 1.6 mi
University Stadium 2.7 km / 1.7 mi
Caracas Botanical Garden 2.9 km / 1.8 mi
East Park 3 km / 1.9 mi
Plaza los Palos Grandes 3.1 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 269
  • Number of floors (main building): 17
  • Annexe (s): 1
  • Number of floors (annexe): 17
  • Double rooms: 134
  • Suites: 135
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Bus/Train station
  • Golf course
Show 53 more facilities & services
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wired InternetExtra charge
  • Wi-fi
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Airport Shuttle
  • Room service
  • Laundry service
  • Medical service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Cloakroom
  • Lift access
  • ShopExtra charge
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant: 1
  • Non-smoking area
  • Smoking area
  • Poolside snack barExtra charge
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Sauna
  • MassageExtra charge
  • Spa treatments
  • Hairdressing salon
  • Spa centreExtra charge
  • Breakfast
  • À la carte lunch
  • À la carte dinner
  • Fitness
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEW TWO DOUBLE BEDSQUADRUPLE • CITY VIEW TWO DOUBLE BEDS • 1 BedroomQUA.2D-CV
    QUADRUPLE CITY VIEW TWO DOUBLE BEDSPhoto unavailable7 photos

    JW Marriott Hotel Caracas

    QUADRUPLE CITY VIEW TWO DOUBLE BEDS

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D-CV

    Room amenities

    • Ironing set
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Hi-fi
    • Internet access
    • Minibar
    • Fridge
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Safe
    • Pay movies
    • Toiletries
    • Desk
    • Bathrobes
    • Cable TV
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE ONE BEDROOMSUITE • EXECUTIVE ONE BEDROOMSUI.B1-EJ

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    SUITE EXECUTIVE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE BUSINESS CITY VIEWSUITE • BUSINESS CITY VIEWSUI.BS-CV

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    SUITE BUSINESS CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BUSINESS CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BS-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOM CITY VIEWQUADRUPLE • GUEST ROOM CITY VIEWQUA.CV-GR

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    QUADRUPLE GUEST ROOM CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CITY VIEWSINGLE • CITY VIEWSGL.CV

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    SINGLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN TWO BEDSTWIN • TWO BEDSTWN.2B

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    TWIN TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CITY VIEW TWO BEDSSINGLE • CITY VIEW TWO BEDSSGL.2B-CV

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    SINGLE CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM CITY VIEWDOUBLE • GUEST ROOM CITY VIEWDBL.CV-GR

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    DOUBLE GUEST ROOM CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEWQUADRUPLE • CITY VIEWQUA.CV

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    QUADRUPLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEW TWO BEDSQUADRUPLE • CITY VIEW TWO BEDSQUA.2B-CV

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    QUADRUPLE CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE HONEYMOONDOUBLE • HONEYMOONDBL.HM

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    DOUBLE HONEYMOON

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    HONEYMOON

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.HM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEW TWO BEDSRoom • CITY VIEW TWO BEDSROO.2B-CV

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    Room CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BED • 1 Bedroom • 34 m²DBL.CV-KG
    DOUBLE CITY VIEW KING BEDPhoto unavailable8 photos

    JW Marriott Hotel Caracas

    DOUBLE CITY VIEW KING BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Room amenities

    • Fridge
    • Housekeeping
    • Cable TV
    • Bathrobes
    • Desk
    • Toiletries
    • Pay movies
    • Wheelchair-accessible
    • Safe
    • Individually adjustable air conditioning
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Hi-fi
    • Internet access
    • Minibar
    • Ironing set
    • Tea and coffee making facilities

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEWDOUBLE • CITY VIEWDBL.CV

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    DOUBLE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    JW Marriott Hotel Caracas

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about JW Marriott Hotel Caracas

9.0
Excellent
94 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
8.6 /10
Location
8.6 /10
Neighborhood
8.4 /10
Value
7.4 /10
Amenities
9.0 /10
48 reviews shown
10/10
Exceptional
19 Jun 2026
CLIFTON
Very friendly and professional staff
Self
10/10
Exceptional
19 May 2026
Juan
Good stay for business.
8/10
Excellent
05 May 2026
Carlos
Lo único que crítico es TV y sistema de cable muy antiguo.
Friends_and_family Family
8/10
Excellent
04 Apr 2026
JOHN
Good
10/10
Exceptional
03 Dec 2025
manuel
clean room
Business Self
10/10
Exceptional
29 Nov 2025
Jorge
Very Good
Business_and_leisure Self
8/10
Excellent
10 Nov 2025
Serdar Huseyin
Location, friendly staff
Business Self
10/10
Exceptional
13 Oct 2025
Jorge
Excellent. Room, staff, pool, gym, dining
Business_and_leisure Self
10/10
Exceptional
12 Oct 2025
RAMON
Excelente
Leisure Partner
10/10
Exceptional
07 Oct 2025
JESUS FELIX
Fantastic
Business
10/10
Exceptional
19 Sep 2025
Jesus Daniel
Good
Business
8/10
Excellent
20 Apr 2025
saade
Great stay , but i would recomend to work in the airconditions in the sleeping rooms , everything else was amazing.
Business_and_leisure Family
10/10
Exceptional
06 Feb 2025
Cuiyan
The services are reliable
10/10
Exceptional
12 Jan 2025
Mohamed
Nice hotel
Business_and_leisure Friends
8/10
Excellent
03 Jan 2019
Verified traveler
Excellent location. Great staff. Comfortable beds. Fully equiped Gym
Business_and_leisure Family_with_children
10/10
Exceptional
29 Jan 2018
Miguel

Awesome

Exceptional hotel
Partner
8/10
Excellent
25 Feb 2017
Daniel

Downtown Caracas business hotel

We arranged an airport pickup through the hotel as there were safety warnings about using regular taxis. The taxi was at the airport but took us to the wrong Marriott hotel - apparently the same phone number serves both hotels. This required us to hire another taxi to take us from one Marriott to the other, another half hour drive we had to pay for. On arrival we were upgraded to a suite, which was very nice. We made our own arrangements to return to the airport the next day.
8/10
Excellent
13 Mar 2016
Verified traveler
May be this hotel needs some renovation but the staff there does a good job. Oops please help us understand your rates: prices should be displayed in US$ (rather than in Bolivars which does not mean nothing)
10/10
Exceptional
17 Jun 2015
Verified traveler

Difficulties out of the responsability of the hote

Everything very good, friendly helpful staff, but noway to do international phonecalls, and the hotel had no headset with micro to do them by skype
8/10
Excellent
01 Apr 2015
business

Nice hotel!

Very Good hotel!
Good breakfast!
Good location!
4/10
Poor
15 Jan 2015
Rob

Nice rooms , terrible service

Rooms clean and comfortable
Staff courtesy good but level of training etc poor . More staff than customers
Check in / out takes an age . Only half a meal arrived in restaurant when we were the only customers . When the other came not cooked . Staff present bill without the price and expect to sign . When asking for the price they didnt know how much - we had to tell them .

We stayed 2 nights , 1 at beginning , 1 at end of holiday - the building air conditioning had been broken for the full period so you had to wear a jacket in all common areas as it was so cold

Ordering an extra blanket and dressing gown through reception . Had to chase three times over a 2 hour period
Unacceptable in general
4/10
Poor
07 Dec 2014
Miguel

Never again

The hotel charged my room service to my account in dollars without my authorization. When I went to pay my bill in cash ( local currency) they did not reversed the dollar amount charged in my credit card. This makes my charges to be 60% higher that if they had accepted my cash.
10/10
Exceptional
03 Sep 2013
HBO

Good Location

Very Good location and at least during day time, safe to walk in the area.
6/10
Pleasant
05 Aug 2012
Verified traveler

Business trip

Probably the best hotel in Caracas. Staff are very helpful and room was clean. The room they gave me at check-in hadn't been cleaned so they upgraded me and gave me a free bottle of wine.

The gym is good too.
6/10
Pleasant
25 Nov 2011
Verified traveler

So so experience

Good hotel in good location but far from the best for the price paid...
6/10
Pleasant
21 Apr 2011
Pablo

A JW experience in Caracas!

Always Caracas is a challenging destination and more over the past few years.

I visited this city in the past and I am amazed about how it changed, the deterioration of the city and services shock me!.

In general the JW Marriott is a good chain but this hotel is the main exception, it is really expensive for what it is!. Old, not well mantain and the decor is exactly as the one from the old days.

Good food, excellent location and safe... this last item is important in a really violent city where everyone from the taxi driver to a shop employee is trying to get advantage of the general confusion.

It is really, really expensive and it does not reflect what the JW Marriott may protect.... their name!.
8/10
Excellent
28 Feb 2011
Anonymous

Great Business hotel

One of the best rooms I have stayed in in Venezuela let alone the US
8/10
Excellent
18 Aug 2009
Epica

Nice Marriott in Caracas

This hotel is located in a safe area and close to a metro station (6-7 minutes walk). The recepionists are friendly and speak good English, but sometimes the information provided was not very reliable (not very surprising in Venezuela). This has a JW quality (with JW pricing if you pay in dollar).
Partner
10/10
Exceptional
15 Jun 2026
Gabriela
Un menu de midnight un poco mas variado.
Self
10/10
Exceptional
15 Jun 2026
Javier
El baño funcionó mal varias veces y había una fuga que provocó resbalara y tuviera una fuerte caída
Self
10/10
Exceptional
08 May 2026
JOSE TOMAS
bien
8/10
Excellent
15 Apr 2026
FRANCK
Central, limpio, buen servicio pero algo de renovación hace falta
Self
10/10
Exceptional
23 Feb 2026
Diego
Clean room, early check in, comfy pillows
10/10
Exceptional
08 Jul 2025
Yvanna
Excelente
10/10
Exceptional
14 Mar 2025
GILBERTO
Todo ok
Business Friends
10/10
Exceptional
26 Feb 2025
Fernanda

Bom

Bom hotel mas alimentacao cara e ruim
10/10
Exceptional
23 Feb 2025
José Pablo

Buen servicio

Excelente servicio
Business
10/10
Exceptional
14 Nov 2024
Diana
Muy buena atención
10/10
Exceptional
01 Nov 2024
Ana
H
10/10
Exceptional
24 Oct 2018
Verified traveler
Encontre el hotel un poco triste, no tienen algunas comida del menu
y las almohadas y colchas no so nuevas
8/10
Excellent
27 Jun 2016
trino

buen hotel

muy bien
Partner
8/10
Excellent
13 Apr 2016
UpM

Achtung - Stromausfall

Ich benutze dieses Hotel seit Jahren gemeinsam mit meiner Frau.
Man weiss, was man hat und bekommt auch fast alles an Service.
Das Peronal ist ausgesprochen freundlich und jederzeit sehr hilfsbereit.
Das Restaurant ist hervorragend und bietet an 3 Abenden sog. Buffet = Ein Muss.
8/10
Excellent
10 Apr 2016
Pedro Hernan

Excelente, como siempre

Excelente. El mejor hotel para viajes de negocios en Caracas
10/10
Exceptional
22 Apr 2015
Marcela

Expectativas superadas

Excelente servicio y atencion . Fueron superadas las expectativas.
8/10
Excellent
05 Oct 2014
Verified traveler

Food and Bar

Go eat and have a drink somewhere else, the only restaurant left is expensive and they cannot prepare much of the covltails because they do not have the ingredients
10/10
Exceptional
04 Oct 2014
Anonimo 02

Muy buen servicio, por mas que el entorno economico no ayude

El servicio en general bueno a muy bueno, algunas personas del staff son menos propensas a cumplir sus obligaciones.
4/10
Poor
27 Jan 2014
GARY zabala
Es impresentable que un hotel de este nivel no tenga incorporado en la tarifa el desayuno diario. Pague por una cena y un desayuno la suma de 500 dólares, cuando la habitación alió 315 dólares. Son unos estafadores. Aparte pareciera que les molesta que vayamos, y hablo de los empleados de la recepción del hotel. No así por ejemplo los mozos del restaurant.
2/10
Poor
09 Nov 2012
Verified traveler

no hay seguridad

LA VERDAD MI ESTANCIA PARA EL COSTO DEL HOTEL FUE MAS QUE MALA NO TIENEN SEGURIDAD CASI FUI ASALTADA A LA HORA DE SALIR NO TIENEN SUFICIENTE PERSONAL PARA LIMPIAR LOS CUARTOS NO HAY INTERNET EN LAS HABITACIONES PESIMO SERVICIO DESDE LA RECEPCION

Location & surroundings

JW Marriott Hotel Caracas
Avenida Venezuela Con Calle Mohedano, Caracas, Venezuela

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JW Marriott Hotel Caracas

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