Alt Speyer

6/10

Pleasant

03 Jun 2026

Scott

Hotel was just ok. The room had just blinds on window with no curtains on slat was broken down the blinds allowed parking lot light in all night. Highway noise was noticeable from room at back of property. The guy at the desk had to reset the key machine twice to get one key programmed.

Family

6/10

Pleasant

26 May 2026

Dominic

Thankfully everything was okay. But the reviews are what got me. Thankfully we were able to check in and all that but their system was down so we did not get a card to the room. There was no shampoo or conditioner as mentioned from others. The bedsheets were not cleaned and the bed itself isn’t that comfortable. Overall it wasn’t bad but I just wouldn’t recommend it. Nice on the outside but not so nice inside. Definitely do your research!

Partner

2/10

Poor

25 May 2026

ana

Smelled terrible wasn’t very clean except entrance had to hold your nose in the elevator there was bugs in the bathroom and top it off police wouldn’t let us back in because someone had a gun and they surrounded the motel just overall not recommended nor will stay ever again and front desk not very friendly

Friends

4/10

Poor

20 May 2026

Kenneth

No shampoo or soap.

Partner

6/10

Pleasant

10 May 2026

Robert

I went by to see if I could get an early check-in, but they said I could not. I told them I had plans so it would be between 10pm and midnight before I could get back. I got back at 11pm and the front desk had a pull down door over it. The lobby had 7 people waiting to check-in and a sign stating to use a kiosk to check-in to your room. It didn't work, the phone to call for assistance didn't work, and nobody answered the phone number to call if you have any problems. Someone had gotten a hotel guest to find the on site manager and he showed up upset that he had to wait on us being the kiosk wasn't working. I got my room key and went to the room to find that it had not been cleaned, trash overflowing, and bed not made. I went back down to the lobby and told the manager and he put me in another room on a different floor. That room was okay but pictures on line made the hotel look a lot nicer. I should have known that the price was too good to be as nice as the reviews made it out to be.

Self

2/10

Poor

10 May 2026

raymond

Stay away from this place! You will be better off sleeping in your car. My room had cockroaches all over. There was no shampoo in the bathroom. I had no choice to move because all the hotels nearby were sold out for the NASCAR race. There were several of us complaining about the roaches and was told by the staff that ALL hotels have them and there is nothing more to do. They did hand us a can of raid to defend ourselves. Check in was horrible. About 8 of us were left waiting in the lobby trying to do late check in.. the number to ca did not work and the phone number on the website rang busy.

Business

6/10

Pleasant

06 May 2026

Shandrea

This is not my first time staying here in in the past it’s been fine but I’m not sure if it’s under new management or what but the place have definitely went down over the years I booked a 2 queen bed room 2 days ago when my husband came to check us yesterday the refrigerator wasn’t working and it smelled liked spoiled food in the room also someone took the tv. He went to inform the front desk and was told to give a couple hours for them to repair it or they would switch our room hours went by we went to check if it was fixed and it wasn’t I told someone at the front desk what was

2/10

Poor

05 May 2026

Robert

Air Conditioner did not work

Friends_and_family Friends

2/10

Poor

04 May 2026

Stacey

It looks great on the outside but don’t be fooled. Upon arrival I was charged $100 more than quoted. The guy at the front desk said “Expedia always charges less than the actual fee”. Be sure to bring your own cleaning supplies. The window blinds were covered in dirt. The inside of the tub was clean but the outside of the bathtub had not been cleaned in a while. There was toothpaste splatter all over the bathroom wall. The bed linens were clean and the mattress comfortable.
Be aware of the linen fee charged daily but no one communicated we could change out the linens daily. Kitchenette provided but you will need to provide ALL your own cooking equipment, dishes and utensils. The hallway on the second floor smelled like cigarette smoke and the floor had not been swept in a while and was not swept at all during the four days of our stay,
The elevator had an unusual smell and on the 2nd day broke down anyway. There was also no WiFi. The front desk suggested we go to Walmart and purchase our own router.
We will definitely NOT be staying here again.

Family

4/10

Poor

04 May 2026

Alexis

we stayed here for nascar weekend and everything was going good until night 2 when we noticed bugs crawling around the rooms just a few though but we originally thought oh it’s just because we had food open in the room but they were STILL there the next day and we came back late one night from the race trying to get into the room none of key cards worked so we went downstairs but NOBODY was there to help us in the front desk. Multiple other people were in the lobby as well waiting to be checked in we did not get any help until 45mins later and he finally fixed our key then our AC went out so luckily we got moved to another room but there were more bugs in that room too! Overall not a great experience for us. Would not recommend unless you want no help and extra friends in your room.

Family

4/10

Poor

04 May 2026

Kevin

The room had no TV, told the front desk and didn't know how to replace.

2/10

Poor

04 May 2026

Larry

Make sure when you book a hotel and you could stay there. Not when you get there just to tell you that your room has been canceled for being over booked. Had to go to another hotel and pay double for the room. So would not be looking for this hotel again I would stay at another hotel where can booked a room

Family

10/10

Exceptional

26 Apr 2026

BOBBY

The property is still new so it’s a good place

Friends

6/10

Pleasant

23 Apr 2026

Capricia

It was ok, very busy location for

Self

10/10

Exceptional

26 Mar 2026

Rick

Nice an clean

Business

4/10

Poor

22 Mar 2026

Michelle

The outside of the building looks brand new, but the room itself was disgusting. I mean the walls were dirty, paint was chipped off the wall, the bathtub faucet leaked and dripped, there was a constant ticking noise in my room that I later discovered was a dryer vent that was directly below my room. It made it hard to sleep.
There was a cockroach on the shower curtain when I went to take a bath. I said to him, \"I hope they aren't charging you too much for rent because this place is a dump my friend\".
But seriously I'm not that picky of a person, it's just that I believe this hotel caters to long term tenants and they apparently are not concerned with damaging the rooms.
I suppose I got what I paid $84 dollars for, but next time I'll go elsewhere.

Self

2/10

Poor

13 Mar 2026

Vauna

There was a disgusting spill just outside the elevator on our floor that talked down the hall. We told the front desk. The young woman said she would clean it up (she didn't) like she was the only person working. Same next morning when we checked out. The mess was still there which we mentioned as we checked out....

Family

2/10

Poor

07 Mar 2026

Patrick

Despite having a reservation and even calling in the morning to confirm and let them know I would arrive around 9pm, when I got there they said a large party came and took all the rooms but one. They checked me in, and I went up to find that last room was filled with power tools, no sheets, etc. Had to wait 20 minutes before someone came back to the front desk. He apologized and gave full refund, but still a big hassle.

Self

10/10

Exceptional

11 Feb 2026

Kenneth

Great staff

Leisure Partner

2/10

Poor

16 Jan 2026

Jacob

Prudent unfriendly receptionist

Business Partner

8/10

Excellent

03 Jan 2026

Lukas

N/a

2/10

Poor

02 Jan 2026

Jocelyn

Terrible services I didn’t even get to stay no hot water to shower, 2 large bags & to cans filled with trash including behind the trash cans were even more trash inside the cabinets under the sink. I have pictures if needed. They canceled stay but I haven’t received No REFUNDS YET!!!!!

Business_and_leisure Partner

2/10

Poor

25 Dec 2025

Damien T

This has been the worst hotel experience to date. Pet friendly but no attention to cleanliness. Pet hair on the linen in our room and a hair covered rug in the elevator. The smell throughout the hotel was unsatisfactory. Staff was unprofessional and literally told us that they would have to kick us out on Christmas because they would be closed. You couldn’t pay me to stay at this hotel again, just a bad experience overall.

Leisure Family

10/10

Exceptional

09 Dec 2025

MECCA

Yes

Leisure Partner

2/10

Poor

08 Dec 2025

Dionna

Booked a 7 night stay, The room has infested with roaches, called front desk the staff said they would send someone up, but never did, asked for another room, they wouldn't change me. So Went out and brougt some bug spray but it never stopped more from coming. Got so tired of the pest couldn't even stay all 7 nights ended up leaving 3 days earlier then check out date. They will not refund for those days.

2/10

Poor

04 Dec 2025

Michael

When we arrived, there was no staff ON SITE to check us in. Other guests had been waiting for about 15 minutes prior to our arrival. The maintenance “checked us in” once we got to the room, began to see roaches. Tried to contact the front desk and there was no one there. So We went out and bought bug spray. Sprayed, thinking that might do the trick . We went about our day, came back in with food and the bugs began to resurface and show themselves . We again attempted to contact the front desk with no luck. We decided to leave . There was no one there to check us out. We booked the room for 3 nights and left after one night. This was the worst experience of my life and I still have been unsuccessful in speaking to someone from the hotel about my experience or getting a refund . BEWARE.

Friends_and_family Family

2/10

Poor

29 Nov 2025

Jennifer

We arrived to the hotel and the front desk was closed! There was no one there and the window was shut. I called the number that was posted for help and there was no answer. It was absolutely awful and we were not the only ones that were there trying to check in. NEVER again will I attempt to stay here. The lobby was filthy and totally run down.

Friends_and_family Friends

6/10

Pleasant

17 Nov 2025

Amanda

I had to do a late check in and the front desk was rude. The room was not clean. Dirty shower, sticky floor and bugs.

Business Self

4/10

Poor

13 Nov 2025

DANIEL

I waited over 10 minutes for the receptionist to respond and check me in.

I had an issue with the wifi and had to return to the front desk... to wait AGAIN, another 10 minutes before i was helped. Receptionist was in the back room within the front desk phone accessible.

Business Self

2/10

Poor

22 Oct 2025

Tammy

I was just informed they do not have room available.

10/10

Exceptional

07 Oct 2025

Gustavo

Good

Business Self

2/10

Poor

07 Oct 2025

Gilberto

Rooms need more cleaning and A/C needs work.

10/10

Exceptional

06 Oct 2025

William

Parking easy

8/10

Excellent

02 Oct 2025

Isaac

Very nice and affordable

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Gustavo

Great

Business Partner

10/10

Exceptional

27 Sep 2025

Kimberly

Yes cold in the room i did not know that housekeeping cleans bi weekly but still nice.

Friends_and_family Family

8/10

Excellent

26 Sep 2025

William

Loss of hot water for part of stay

Business Self

2/10

Poor

23 Sep 2025

Cody

Sketchy, inconsiderate clientele, loud throughout the night, mediocre service and build quality of building

2/10

Poor

09 Sep 2025

Jackson

didn't even get to stay. but paid for a night

4/10

Poor

05 Sep 2025

Steven

The bathroom door was missing.

I kid you not, the bathroom door was missing. So was the light bulb in the bedside lamp. The AC unit sounded like a barking dog in the distance. I think this hotel needs to pay more attention to their property.

Partner

4/10

Poor

01 Sep 2025

Verified traveler

Avoid staying here

The front desk was closed when I arrived to check-in and the hallways and elevator smelled liked marijuana. My non-smoking room smelled like cigarette smoke. I moved to another room and the television didn't work. I moved to a third room and it was finally ok. I stayed one night and then moved to the nearby Best Western in Roanoke and it was wonderful. I would avoid staying at this hotel.

Self

2/10

Poor

25 Aug 2025

Ashley

Could not checking in at midnight! No one working here!

Business

10/10

Exceptional

22 Aug 2025

James

The service was good.

Business_and_leisure Family

4/10

Poor

16 Aug 2025

Clevla

They had roaches in our unit

Leisure Partner

2/10

Poor

11 Aug 2025

Daniel

Fineness

10/10

Exceptional

28 Jul 2025

Daniel

Love it here would recommend. I stayed for a week and it was really nice and the rooms are very spacious.

10/10

Exceptional

16 Jul 2025

Jose

Great

2/10

Poor

16 Jun 2025

Brooklynn

The front desk lady was really nice and the area was clean, however one of our beds had a very thin decorative cover and no real blanket, the halls smelled strongly of marijuana smoke although it wasn’t in our room luckily. We put that we had three people and still only got two towels and wash cloths and no hand towels. My brother was staying there as well and had no towels, no shower curtain. And the trash cans were full and we had to empty them from the previous people. The front desk closes at a certain time so there was no real way to remedy this. In addition to all that- I was charged an additional $85 for the room that I had already paid for. This was not for incidentals which I clarified when she charged it. I told her I already paid for the room through hotels.com and she assured me it didn’t charge until she put it through on the computer- this was false and I now have both charges on my card. There were children running back and forth all night and no curtains just blinds so the room was bright all night. I spent $100+ on this room and there’s no complimentary breakfast either, it just seems like a lot for such little amenities.

Friends_and_family Family

6/10

Pleasant

04 Jun 2025

Jackie

No hot water while we were there - front desk agent stated that they were working on it. Surprised and sad they never got it fixed. No coffee cups anywhere in the morning for complementary coffee. No hair dryer in the room. The barebones concept and price were great until the expected basics were left lacking. Front desk couldn’t have been nicer at check in, props to them! Very clean hotel.

Partner

2/10

Poor

27 Apr 2025

Verified traveler

Trashy low class hotel.

Horrible! Full time residents live there. AC didn’t work. Clerk told us she needed everyone’s ID that was staying for her protection.

Business