Name: Essential Suite B&B Botanic
Address: Piazza Carlo Iii 69, Naples, 80141, IT

2/10

Poor

20 Oct 2025

Jenica

You cannot contact the property except through chat service. They have different cancellation policies than that used by their agent, Expedia on their booking confirmations so be careful as you struggle to get assistance and/ or refund.

Business Self

8/10

Excellent

10 Sep 2025

Stella

The property is in the hood. However, I felt safe, no one bothered me while I was out during the day or night. The room was clean, just the right size, the bed was comfortable, and nice shower. Restaurants great, markets, and other shops are in walking distance. Overall stay was great. I would stay here again.

Leisure Self

4/10

Poor

19 Sep 2024

Inha

The place itself was not too bad, the room was clean and everything looked ok. The bed was relatively comfortable as well. The location is a little bit sketchy, when we first arrived around 10pm on Sunday was decided to walk 25 minutes from the station to the location. On the way, there was a lot of garbage everywhere and felt a little uncomfortable. But we soon learned that the whole city is like that and there is nothing to worry about. The customer service was horrible, we had a ton of issues getting into the unit. Once we arrived we were given a code to open the main door no issue. Once we got upstairs in front of the door there is 4 lockboxes one for every room in the unit. Summary of what happened:
- we weee given a code for our box which did not open it. When we messaged her she essentially said we are incompetent and dont know how to open it.
- sent her a video of us doing everything correct she told us to force it open (we couldnt)
- she still said we dont know what we are doing and offered no help. We kept messaging her asking for a solution
- gave us a code for another box we got the key went into the room and it was occupied. She said oops my bad ok go out of there
- ended up waiting for an hour
- some guy came called her, tried the code and it didnt work.
- he forcefully pried it open most likely breaking the box and gave us the keys.
- were told in the morning leave the key with receptionist, no one was there
Overall customer service -10/10 horrible

Leisure Partner

10/10

Exceptional

28 May 2024

Nicolas

Place was great! Just what was offered, convenient location near train and bus stations, offers breakfast and a nice room

Leisure Partner

2/10

Poor

25 May 2024

Aakib

The area didn’t feel safe at all. Made us park car outside and we didn’t feel safe to park. So we didn’t end up staying.

Leisure Partner

6/10

Pleasant

09 Oct 2023

Alison

This property is not in a nice part of Naples. The surroundings are grimy and uninviting and the property’s locked door and small faded sign are not welcoming.
However, the owner communicated easily and quickly on WhatsApp and sent someone to let me in within 10 minutes of me letting her know I had arrived. He was very helpful, showed me around the property and gave me the keys. I had a private room with bathroom which was perfectly clean. The bed had seen better days and was very soft with badly damaged faux leather head board ( peeling ).
It is on a main road so is noisy, but I didn’t mind that. I couldn’t find a grocery store nearby, but there are several bars and cafes within a 2 minute walk.
There is a bus stop and taxi rank outside the property, so getting to airport was easy. I took No 182 bus which the man who let me in told me about. Very cheap and quick.
All in all it was fine for a one night stay prior to an early flight, but I probably wouldn’t want to stay any longer than one night, due to the surrounding area.

Leisure Self

8/10

Excellent

04 Jan 2023

Keely

New Years Eve stay

We stayed over New Year’s Eve. We arrived later than expected, however the host was understanding and communicated with us well upon arrival. The location was nice and had lots of coffee shops around. We really enjoyed the breakfast that the B&B provided at a nearby coffee shop. The room was clean and comfortable with a nice bathroom.

Partner

10/10

Exceptional

27 Oct 2022

Dustin

This property went above and beyond! My other booking canceled on me, and I had to find another option fast, as it was very late, and had just landed. They came picked me up, and took care of me. They were amazing, and I would use them again in a heart beat!

Leisure Self

6/10

Pleasant

14 Oct 2022

Jeremiah

It was in great location bc it was close to everything, comfortable bed and close to taxi.

Leisure Friends

4/10

Poor

09 Oct 2022

Rosalind Mary

i was led to believe it was generally a nice area no it is more downtown. The tourist parts were fine but hardly any restaurants in my area so I ate piazza all week. Disappointed as I like italian food. The B&B was not what it looked like on internet photo the walls had marks near bed.The room needs painting in a better clour than grey.

Leisure Self

8/10

Excellent

04 Oct 2022

Charles

Good location

Leisure Self

8/10

Excellent

28 Sep 2022

Frankin

There is none at the front desk, sending messages through WhatsApp takes more than an hour for response. Close to restaurants and bus stop and even the metro line is near by. I will come back. Thanks

Leisure Self

2/10

Poor

01 Jul 2022

Mary Ann

It was too difficult to get to the hotel. They have limited hours and I would not recommend this place.

Very Unhappy.

Leisure Family

10/10

Exceptional

26 Jun 2022

Hector

Good location within walking distance of shops and restaurants. East access to transportation to get around.

Business_and_leisure Partner

10/10

Exceptional

28 Oct 2019

Verified traveler

In a great spot close to everything in Naples. Walk anywhere. Frederico was awesome although his english is not good, but he had helpful app to translate.

Leisure Partner

10/10

Exceptional

27 Oct 2019

Paul

The room with private bathroom was very modern and had excellent hot water, was quiet at night even with street scooters, and had many bars,restaurants, and supermarkets nearby. Simple breakfast of cornetto and juiice or coffee---hey, maybe you need to lose weight. Host was very friendly and helpful. I have been to naples four times, and i would say this is the best budget priced place i have stayed at. It is a 15 minute walk from the train station. It is located near the royal botanic garden which is worth a visit----free. 20 minute walk to national archeological museum and via toledo. I have no negative comments.

Leisure Self

10/10

Exceptional

09 Oct 2019

JA

Lovely room, very clean, nice decoration and good staff. The breakfast was also very good.

Leisure Self

2/10

Poor

01 Jun 2026

Maurizio

Camera sporca letto con doghe rotte doccia rotta . Phon chiesto e preso da un'altra camera (noi) il check-in online e personale mai visto tassa di soggiorno aumentata all'ultimo momento a 5.50 euro e colazione non inclusa detto da loro anche se pagata alla prenotazione(bar nelle vicinanze di tasca propria) edificio fatiscente con le finestre veduta immondizia e relativo odore.. brutta anche la zona anche se relativamente vicino 1.200 metri alla stazione. Brutta esperienza! Non consiglio assolutamente e chiedo anche ad Expedia di verificare meglio i propri inserzionisti. Comunque non è un bed and breakfast solo un terribile affittacamere.

Partner

6/10

Pleasant

12 May 2026

MariaCristina

A acomodação é razoável, um pouco distante das áreas turisticas , tivemos dificuldade para entrar em contato com a proprietaria quando chegamos para entrar na acomodação, porque não respondia as nossas mensagens e nem as ligações, foi um vizinho que nos auxiliou indicando um restaurante que a proprietária era irmã da proprietária da acomodação, tivemos que ir nesse restaurante para poder entrar em contato com a proprietária da acomodação.
Não tinha papel higiênico e a saboneteira de sabonete líquido estava vazia, nem um dos dois foi colocado enquanto estivemos na acomodação, ficamos 3 dias.
Só há uma chave da porta de entrada de todas as acomodações que fica no cofre fora da acomodação, no primeiro dia levamos a chave porque não sabiamos que era uma só para todos os quartos, a proprietária nos informou para deixamos a chave, mas no dia seguinte o outro hóspede não deixou a chave e perdemos o passeio porque vimos que a chave não estava no lugar, não teríamos como entrar sem a chave, mandamos mensagem para a proprietária que demorou

Partner

4/10

Poor

08 Jul 2025

Fabio

Location un po’ abbandonata, difficoltà nell’ingresso nella struttura, e nel ricercare le modalità di accensione dell’aria condizionata.

Leisure Partner

4/10

Poor

23 Jun 2025

Estevan

Lugar para se tomar muito cuidado. Não recomendo.

Tive uma péssima experiência neste local. Primeiramente, não recebi as informações para entrar. Foi necessário ligar para conseguir. O primeiro quarto que me passaram, pasmem, estava ocupado!! E sim, cheguei a entrar no quarto de alguém com o código oferecido. Sorte a que a pessoa não estava no momento, pois teria sido ainda pior. O segundo quarto que me passaram, estava sujo! Não tinha sido limpo. Cama, toalhas, tudo usado. Lixo no quarto…me disseram que poderia deixar minhas coisas que enviariam a equipe de limpeza…(imagine o receio de deixar suas coisas em um quarto sujo, que seria acessado pela equipe de limpeza e que, por um erro, poderia ser acessado por outro hóspede como aconteceu comigo no primeiro quarto. De bom, somente a moça do atendimento. Compreensiva, calma e rápida em pelo menos tentar resolver os problemas. Foi o ponto positivo.

Self

8/10

Excellent

13 Oct 2024

Chiara

Soggiorno piacevole

Il B&b si trova in un punto strategico e centrale, vicino alle fermate dei pullman per girare la città... fattibile anche da fare il percorso a piedi... Il soggiorno è stato tranquillo, self check in facile e veloce, Marina molto disponibile e pronta a soddisfare le esigenze ed rispondere alle informazioni.. ci ritornerò..

Friends_and_family Friends

8/10

Excellent

04 Oct 2024

Wendy

Mooie schone kamer en hele nette ruime badkamer. Wel heel gehorig gebouw. En in de blauwe kamer werkt het wifi signaal niet.

Leisure Self

10/10

Exceptional

15 Sep 2024

Moussa

J’ai aimé ✌️

Vraiment c’était parfait !! C’est juste au début qu’il y avait un petit souci pour ouvrir la porte .

Partner

8/10

Excellent

29 May 2024

Kim

I was really happy with the service. I arrived late because my flight had been delayed, but it wasn’t a problem. The owner of the property let me in and brought someone with to translate to English. The room was nice, but it was a little noisy as it was located right along the street. Although I also like this placement as it made it really easy to get everywhere.

Leisure Self

8/10

Excellent

19 May 2024

Christina

Nice and quite place close to the Botanic garden. Only difficulty was that the google map location indicated a little different location, which made the place difficult to find. (Hotels.com's map seems to be correct). Nice extra that the breakfast was collected at a local café.

Business

8/10

Excellent

01 Jan 2024

Mauro

Spazio generoso. Il prezzo vale la struttura.
Gerente disponibile.
Colazione (brioche e caffè) inclusa nel prezzo. Bar vicino.
Orto botanico vicinissimo.
Raggiungile, dalla stazione, con bus 254 e 202.
Quartiere trafficato ma ha quanto uno possa necessitare (negozi, ecc)

Partner

8/10

Excellent

16 Sep 2023

Elizabeth

No hay suficientes instrucciones y es falso que le hacen a uno la limpieza diaria aunque sí cobran diario por la limpieza. Lo mas decepcionaste es el gasto continuo y desconsiderado de luz porque tienen prendido todo el día el clima aunque esté vacío. Se me hacen muy irresponsables y no contribuiré con este tipo de manejos irresponsables de la luz y energía.

Business Self

10/10

Exceptional

18 Jun 2023

Uwe

Uns hat es sehr gut gefallen ideal für einen Städtetrip. Nachts etwas laut aber so ist das nunmal mitten in der City. Sehr sauber und geräumig.

6/10

Pleasant

19 Sep 2022

Josiane

Très bon confort
Quartier populaire et très bruyant
Appartement très spacieux
La baignoire spa sans eau !

Friends_and_family Family

8/10

Excellent

31 May 2022

Beatrice

La consiglio

Leisure Friends

4/10

Poor

06 Dec 2021

Julia

Je ne recommande pas

L'adresse ne correspondait pas à l'arrivée, on a dû appeler pour recevoir un point gps qui était finalement quelques rues plus loin. Le quartier n'est pas fameux, la chambre était innondee à notre arrivée ( un souci quand il pleut visiblement), il faisait froid également et ça sentait l humidité ... Ensuite, il y a stipulé que c'est un grand lit mais les pieds de mon conjoint dépassaient du lit et la douche était trop petite aussi. Pour finir, le petit déjeuner fait de \"spécialités locales\" n'est pas du tout un petit déjeuner , il faut aller dans le bar de la place à côté et c'est un café et un croissant. Ça n'a rien d'un petit déjeuner, nous avons dû aller ailleurs pour manger ...

Partner

8/10

Excellent

23 Aug 2021

Cécile

Séjour et Quartier agréable-pour de bons marcheurs

Chambre confortable au premier étage, conforme à la description avec une baignoire à jets relaxante après de longues journées de visite. Le double vitrage est efficace et permet des nuits calmes. Maria est très réactive mais ne peut être jointe que par Whatsapp. Elle et son compagnon ont été très gentils à notre arrivée alors que nous avions 2h de retard dû à la circulation dense en Italie. Ils ont pris le temps de nous amener à un parking sécurisé et se sont assurés que nous payons un prix juste. Il n'y a pas de ménage quotidien comme stipulé sur Hotels.com mais pour un long séjour, demandez à Maria le changement des serviettes. Elle fait tout pour rendre votre séjour agréable. Le B&B est un peu éloigné du centre-ville et de la gare mais peut être rejoint à pied. De bons restaurants autour. Merci Maria.

Partner

2/10

Poor

03 Jan 2020

Tom

Wir waren 5 Nächte dort! Das Zimmer wurde 1 1/2 geputzt! Das Bett war von Anfang an dreckig. Die Kissen hatten flecken auf dem Überzug auch die Decke war mit diversen Flecken verschmutzt. Die Bett Dekoration (2rote Kissen eine kleine rote Decke) waren auch mit Flecken...sehr wahrscheinlich Körperflüssigkeiten! An morgen des 1 Januar 2020 gab es nicht das gewohnte Frühstück mit frischen Brioche sondern mit fertig Milchbrötchen und Orangensaft! Zudem behauptete der Gastgeber Federico das alles geschlossen ist deshalb kann er uns kein Morgenessen machen, als wir aber um 9:30 aufstanden und rausgingen waren diverse Cafe Bars schon geöffnet. Er hatte gelogen weil er an diesem Tag nicht kommen wollte auch an diesem Tag wurde das Zimmer nicht gereinigt.

Leisure Partner

10/10

Exceptional

03 Jan 2020

Luca

Consigliatissimo!

Abbiamo soggiornato in questo beb nel periodo di capodanno. Location confortevole, moderna e curata in ogni minimo dettaglio. Massima disponibilità ad ogni nostra esigenza da parte di Federico, facendoci sentire come se fossimo a casa nostra. Ottima e ricca colazione in camera. Posizione ottima per muoversi e visitare Napoli anche a piedi. Ci torneremo!

Partner

10/10

Exceptional

10 Dec 2019

Giuliano

Federico è stato molto gentile sin dall'arrivo e per tutto il soggiorno. La camera era molto bella proprio come ce l' aspettavamo.

Leisure Partner

10/10

Exceptional

04 Nov 2019

Denise

Struttura nuova e pulitissima. Federico è una persona disponibile e professionale pronto a soddisfare tutte le richieste. Torneremo di sicuro e lo consigliamo a tutti.

Leisure Partner

10/10

Exceptional

24 Oct 2019

Verified traveler

Det ligger centralt i byen, med udsigt til en kirke og Botanisk Have. God og venlig service. Pænt og rent. Flere af denne slags overnatningssteder i Expedia ville være godt.

Leisure Self

10/10

Exceptional

23 Oct 2019

Nives

Struttura vicina alla stazione dei treni e al centro storico, B&B nuovissimo, Federico disponibile e simpatico. Consigliato

Leisure Partner

10/10

Exceptional

16 Oct 2019

Verified traveler

Struttura nuovissima e ben tenuta trattamento eccellente posizione ottima per visitare Napoli e dintorni,la persona che ti accoglie molto cortese e prestante.
Direi proprio da consigliare.
Adriano & Lella

Leisure Partner

10/10

Exceptional

04 Oct 2019

Verified traveler

Sehr persönlicher Kontakt. Vorab per whatsapp. Absolut freundliches Personal. Wirklich sehr empfehlenswert!

8/10

Excellent

02 Oct 2019

Verified traveler

Sehr netter Vermieter, der einem gerne weiterhilft. Zentrum- und Flughafennähe, Nächste Metrostation gut zu Fuß zu erreichen, auch Bushaltestellen vor der Tür
Weniger gut - sehr laute Umgebung, Fenster kann kann nicht geöffnet bleiben, dafür haben die Zimmer aber Klimaanlage

Leisure Partner

10/10

Exceptional

27 Sep 2019

Teresa

Lovely room with comfortable bed and sleeping sofa, bathroom is very modern and high-standard. Everything was very clean! Even though it can be crowded and noisy outside because of the bars around, the rooms are quiet thanks to the modern windows and their shutters. Great place to stay in busy Napoli.

Business_and_leisure Family

10/10

Exceptional

23 Sep 2019

Verified traveler

La estancia fue perfecta, la ubicación del alojamiento se encuentra cerca de la estación de tren y de autobuses, y en frente se sitúa una parada de autobús que te conecta con el centro histórico de la ciudad. La atención por parte del encargado fue brillante, atendiendo a todas mis necesidades desde antes de llegar al alojamiento. Sin lugar a dudas repetiría.

Leisure Self

10/10

Exceptional

14 Aug 2019

Angela

soggiorno estremamente piacevole

una bella struttura nuova, camera arredata con gusto, squisita gentilezza e disponibilita' di Federico vicina ai siti piu' importanti museo archeologico, duomo, museo di san gennaro, cimitero delle fontanelle,buona colazione, buon rapporto qualita' prezzo

6/10

Pleasant

05 Jun 2019

Verified traveler

L'établissement n'est pas un hôtel mais un studio loue. Federico est souriant aimable et grâce à son voisin qui parlait italien Federico est venu nous accueillir. Le studio est chitche mignon et propre. En ce qui concerne le petit déjeuner nous avons eu un expresso et un croissant fourre nous avions encore faim... Trop juste pour nous

10/10

Exceptional

02 Apr 2019

Verified traveler

Absolutely perfect location for discovering the city. The domestic equipment and the furnishing is quite new and the level of cleanliness is extraordinary. The stuff was extremely helpful and accommodating. I'd reccomend the B&B to everyone who is looking for an cozy and clean place when in Naples.

Business_and_leisure Friends