Name: Gurney Bay Hotel, A PARKROYAL Partner Hotel
Address: Persiaran Gurney, 53, George Town, 10250, MY

6/10

Pleasant

04 Aug 2026

Lee

Overall, I was quite disappointed with my stay.
The standout positive was the staff. Every member of the team I interacted with was excellent—friendly, genuinely happy to help, and a real credit to the hotel. They made the experience much more enjoyable.
Unfortunately, the check-in process got things off to a poor start. There are three reception counters, and I stood at one for around five minutes without anyone acknowledging me or asking if I needed assistance. I then joined the wrong counter and ended up waiting another 15 minutes before someone was able to help.
The rooms are looking very tired and in need of refurbishment. The television felt extremely dated, as though it hadn’t been updated for many years. The biggest issue, however, was the hot water in the bathroom. It regularly took between five and ten minutes to heat up, which was frustrating and not what I’d expect from a hotel of this standard.
I was also disappointed with the room service. The food quality wasn’t particularly good, especially when compared with the hotel’s sister restaurant.
This hotel has so much potential. It’s in a fantastic location, and the exterior of the building is beautiful. With some investment in modernising the rooms and improving a few operational details, it could be an excellent place to stay.
Despite my disappointment overall, I do want to reiterate that the staff were outstanding and were by far the highlight of my visit

10/10

Exceptional

31 Jul 2026

Ying

Everything is good

10/10

Exceptional

28 Jul 2026

Zhongkui

Room was very clean and breakfast was great with many options for Asian and western food. Staff was nice.

10/10

Exceptional

28 Jul 2026

Amanda Kim

Excellent staff, very friendly, awesome breakfast, great facilities, close distance to shops and food for families.

10/10

Exceptional

24 Jul 2026

Anh-Thuy

We stayed there for 3 weeks and we had a great time. Great foods, buffet or non-buffet at the hotel, friendly and helpful staffs, clean. Its located within walking distance to major shopping malls, Gurney Plaza, Gurney Paragon, hawker stalls. Plan to stay here again on our next trip.

10/10

Exceptional

22 Jul 2026

Zhongkui

Good location and great hotel.

10/10

Exceptional

18 Jul 2026

Fandi

We have stayed at Gurney Bay Hotel, at least four times. Each time, I can recognize the helpful and extremely friendly staff. From the receptionist, the porter, the cleaner, the wait staff, everyone was incredibly kind and attentive.

The one aspect I was a bit disappointed was that Gurney Bay no longer offered massage services on the 2nd floor of the premises. I assume it due to lack of interests. But it's a minor issue.

Even though it's quite an 'old' hotel, established in 1997, it is so well maintained, with clean carpets, beds, and bathrooms. You can see the amazing history in the hotel.

I genuinely hope the hotel continues to operate for another 30years a more. We will definitely be back to Gurney Bay Hotel on our next visit to Penang

Family_with_children

10/10

Exceptional

18 Jul 2026

Geoff

Clean room. Nice view. Great breakfast. Not super modern but great for the price.

Partner

10/10

Exceptional

14 Jul 2026

Rohit

The quality of the food should increase! It was good but for this hotel expected more.
Thanks for everything and your hospitality. You are amazing!

Family_with_children

10/10

Exceptional

10 Jul 2026

John Ashton

Great value hotel in a central area - with helpful and friendly staff. This one is my goto in Penang.

Family_with_children

10/10

Exceptional

06 Jul 2026

Rizwana

Great property and with a nice pool and spa

Self

10/10

Exceptional

06 Jul 2026

Simon

Clean, spacious room in a good location with decent breakfast. Very good value.

Partner

10/10

Exceptional

29 Jun 2026

Ong

The room is clean .

Family

10/10

Exceptional

27 Jun 2026

YIN NGIAN Edmund

Excellent location . Helpful and friendly staff .

10/10

Exceptional

18 Jun 2026

Kui Peng

Nice room with beautiful sea view..

Family

8/10

Excellent

16 Jun 2026

Huan Meng

The staff at the check in was really great and kudos to them for their great service.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Leslie

An excellent stay with fantastic service! The staff were incredibly friendly and helpful. Our room was clean and equipped with all the basic amenities. We were pleasantly surprised to be granted an early check-in at 11:30 AM, and the front desk was accommodating enough to extend our check-out to 1:00 PM. The breakfast spread was also highly enjoyable. Overall, a wonderful 9/10 experience!

Friends_and_family Friends

6/10

Pleasant

31 May 2026

Suseela

This was a first visit for our family- we spent 2 nights here and had booked 3 rooms in all. The location is excellent and we loved the fact that the hotel is directly opposite the Gurney Bay park- beautiful stretch of beach front and a promenade/boardwalk for walking. The property itself looks majestic from the outside and the common areas. The rooms were a little outdated; the carpets could do with an update as there was a musky smell all around. The toilets weren't flushing well- just an older property. The Buffet breakfast was decent and had a variety of food items. However, the service staff weren't welcoming. We had similar experience with a front desk staff as well. The complimentary pop and water bottles in the room were appreciated and a nice touch.

Friends_and_family Family

10/10

Exceptional

23 May 2026

STEVEN KOO MENG

This is our second stay in this hotel. Location is perfect, nearby to town and also not too far away from Batu Ferringhi area. Although the hotel is a bit old, the staff truly make the difference. Housekeeping staff were very helpful and friendly, providing us with ample items upon request as they knew we do not require any housekeeping service during our stay. Concierge staff Badrol truly caught our attention, as he always smile at us and other guests. We could tell that he really take pride in his work and is a true epitome of what good service is about. Do extend our sincere appreciation to him. Looking forward to our next stay soon, thank you!

Partner

10/10

Exceptional

20 May 2026

Oscar

Very nice room and the staff were helpful as we had some issues with our room cards, they were very kind. The hotel is very clean and tidy, breakfast and dinners are a little pricey, and very good location when trying to explore Georgetown, nothing is super far away. Overall great hotel, definitely would book again.

Friends

8/10

Excellent

09 May 2026

JOSEPH ROBERT

Clean room, breakfast was good n lots of varieties.

Partner

6/10

Pleasant

03 May 2026

Rodolfo Martin Jr

The properly is old and carpet, towels needs to be replaced. WiFi connections below at par and constantly dropped off

Partner

10/10

Exceptional

21 Apr 2026

Samuel

Excellent services, friendly staffs

Family

10/10

Exceptional

09 Apr 2026

John

It was a good hotel in a good location. Breakfast was good but not as good as the park royal. Staff very friendly.

Partner

8/10

Excellent

30 Mar 2026

Xia

Breakfast is good...maybe more choices for foreigners.

Friends

10/10

Exceptional

23 Mar 2026

Katherine

Breakfast was delicious and varied. Staff was courteous and helpful, especially after our room lost power at night and they were able to move us to a new room.

10/10

Exceptional

18 Mar 2026

LOW

Breakfast was average. Sea view from the room was great! Housekeeping was not consistent. Front office staff were very helpful.

Friends

10/10

Exceptional

01 Mar 2026

Zhiren

Service was warm n friendly

Partner

6/10

Pleasant

26 Feb 2026

Kwong Chiu Richard

The staff are brilliant , however the facilities looks a bit old .

Self

8/10

Excellent

20 Feb 2026

Shankar

All the services, including early check in were good.

Friends

10/10

Exceptional

18 Feb 2026

Magnus

Good staff and breakfast buffet selection.

Self

6/10

Pleasant

10 Feb 2026

Francis

Room is old but okay, and staffs are nice.
No electricity, no hot water for a long time.
Breakfast is not ready by 6am, always late.
The food is old from previous days like fruits and cake and other.
I don't recommend it to anyone with this service for that price.

Business Self

10/10

Exceptional

20 Jan 2026

Nicholas

Good value, well located on Gurney...10 minute walk to shopping malls, very nice staff, walk opposite to the park. Recommend.

Leisure Self

6/10

Pleasant

06 Jan 2026

Anitya

The pros of the hotel, good location, many food options and close to main attractions.
The cons the hotel rooms are quite outdated. The shower head was broken when we came in- was replaced promptly though which was good. mould on the rims of the bathroom sink and the shower was also quite outdated. Pretty average sat due to this. Staff friendly and helpful.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Bira

It was a pleasant experience. The rooms were clean and overall a good time.

Leisure Family

10/10

Exceptional

01 Jan 2026

Helena

Friendly staff, convenient location, good fitness facilities

Leisure

10/10

Exceptional

31 Dec 2025

Chia Yen

Friendly staff and always ready to help

Leisure Self

8/10

Excellent

28 Dec 2025

Kooi

Staff is

8/10

Excellent

22 Dec 2025

I-Yen Jacqueline

Very helpful staff

Leisure

10/10

Exceptional

22 Dec 2025

Sophie

Check wifi, some areas can be weak.

10/10

Exceptional

18 Dec 2025

Sophie

Great hotel, well priced for its location. Highly recommend for Gurney area.

Partner

8/10

Excellent

14 Dec 2025

Zaleha

All good with our stay

10/10

Exceptional

12 Dec 2025

Robert

Only had breakfast on one day. It was adequate

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Jayaraman Sankaran Cynthia

Property needs some refurbishment. Toilet flush was running. Had to inform front desk. Service was exceptional.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Steven

Staffs very helpful

Leisure Partner

6/10

Pleasant

06 Dec 2025

Say Leong

Bugs in the bed. Staff changed room

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Colin

Nice room view, comfortable bed, easy parking.

Partner

10/10

Exceptional

24 Nov 2025

Adam

Very nice property and staff.

Leisure Self

10/10

Exceptional

24 Nov 2025

Ivica

Hotel may be 30 years old but people working there made it absolutely not seem so. I can’t say enough to describe every interaction we had with people on reception, concierge, restaurant, room cleaners… everyone went out of their way to make sure our experience was perfect. Even Ken, our driver from hotel we hired for a day to drive us around, was the best ever.
Highly recommended!

Leisure Partner

8/10

Excellent

22 Nov 2025

Adam

The hotel is great but needs upgrading.

6/10

Pleasant

17 Nov 2025

Keng Csee

Stay was OK. Room is a bit old but big in size. The bathroom needs a spruce up with moldy parts along the edge of the bath tub. When allocating rooms, receptionists should consider the ages of their guests. Shower over the bathtub should not be allocated to older folks.
Staffs were all friendly and doing an exceptional job.
Hotel is along Gurney Road with plenty of food around the area.
Free parking available for guests.

Partner

10/10

Exceptional

15 Nov 2025

Derek

The rooms and facilities were kept in good condition. The Hotel I have stayed in many times over 15-20 years from time to time, although a little bit older than the new high end hotels nearby, is still extremely well maintained and the location is excellent ( relatively short walk to) near Gurney Plaza. Will probably stay again in future when visiting.

Leisure Self

10/10

Exceptional

11 Nov 2025

Kim Lin

Very spacious, clean and well managed hotel. Friendly staff.

Leisure Family

10/10

Exceptional

17 Oct 2025

Lateese

The staff was very accommodating.

10/10

Exceptional

14 Oct 2025

Hemi

Didn't use the service.

Leisure

8/10

Excellent

07 Oct 2025

Sandeep

Good experience and friendly staff !

Leisure

8/10

Excellent

06 Oct 2025

Simon

Nice staff, property starting to show age but still nice. Bathrooms need upgrade.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Yau Chun

Very spacious room and friendly staff. Central location with a fantastic view to the harbour

Leisure Family

10/10

Exceptional

28 Sep 2025

Mie Lan

Friendly staff and clean room

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Yau Chun

The staff are all super friendly and helpful

Leisure Family

10/10

Exceptional

24 Sep 2025

BASSMA

the staff was amazing, the rooms are clean and spacious, location very convenient and the food was diverse and good.

Leisure Friends

10/10

Exceptional

15 Sep 2025

Ken Yen

Good

Leisure

8/10

Excellent

13 Sep 2025

Sharon

Nice room and Hotel

Upgraded our room for free which was great- were on the 10th floor. Spacious room- quite old fashioned but fine for what we needed. Staff were very friendly and helpful especially at the door. Breakfast was a good choice and a good selection of fruit. Pool was clean- pool bar not open though. Gurney walk is 4 min walk away- had a few beers at the 24-7 shop there which was ideal. Liked to get a grab to Chulia st area for food and alcohol at night as many places near the hotel don’t serve alcohol which is absolutely fine. Jacuzzi was fabulous to relax in. Didn’t use the steam room or sauna.

Friends_and_family Family

4/10

Poor

13 Sep 2025

Hakim

Hôtel pas à la hauteur des avis

Hôtel avec de vieilles installations et de la moquette au sol laissant une odeur pas forcément très agréable.

L’insonorisation des chambres est à revoir. Nous pouvions entrer une musique d’ambiance dans les couloirs ainsi que les autres clients prendre leur douche.

Enfin, nous avons appuyer sur le bouton pour que notre chambre soit faite mais la personne n’est pas passée.

Partner

10/10

Exceptional

11 Sep 2025

Luter

penang memory trip

we stayed for 3 nights , check in take abit of time due to the frontdesk could not find our reservation, breakfast biffet was excellent have variety choice front desk employees are friendly, transporation provied are helpful.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Syed W.

very neat. Breakfast has lots of choices

Leisure Partner

10/10

Exceptional

26 Aug 2025

Mohammed

Hotel was well maintained and clean. Suite we stayed in was very spacious and well maintained. Staff very welcoming and helpful. Location was good with easy access to most places of interest, however currently there is no beach but I believe one is planned as part of the water front project.

Leisure Family

10/10

Exceptional

24 Aug 2025

Azim

Quiet, clean and helpful esp to senior citizens. We enjoyed the room.

Leisure Partner

2/10

Poor

17 Aug 2025

Matt

Fake 5 star hotel, its fake

Business_and_leisure

10/10

Exceptional

15 Aug 2025

Bee Bee

Great experience.

2/10

Poor

14 Aug 2025

Matt

Problem after problem, all talk no action

Business_and_leisure Partner

10/10

Exceptional

10 Aug 2025

Shuk Wa Aries

Excellent hotel stay

We have spent 8 nights at Gurney Bay Hotel
All hotel staff were very friendly, cheerful and attentive.
Location was excellent with nearby restaurants and shopping malls.
The room was very clean and comfortable.
Hotel breakfast was good with decent varieties of Malaysian cuisine.
We must come back again for future vacation.

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Kim fah

Overall the hotel provides good service!
Thank you!

8/10

Excellent

15 Jul 2025

Bway wah

Value for money

6/10

Pleasant

20 Jun 2025

KUM SENG

Have good breakfast selections but the room are quite run down.

Leisure Family

8/10

Excellent

16 Jun 2025

george

Comfortable stay. Staff helpful and friendly. Went for early walks in the park across the street. Would return next time in Penang. Thank you.

Leisure Partner

6/10

Pleasant

14 Jun 2025

Verified traveler

Broken telephone and …

#1. On the second day, a housekeeping person knocked and entered at 9 pm, stating that the cleaning has not been done. However, cleaning has been done early afternoon. I was shocked somebody came to my room after I went to bed. #2 Telephone did not work. #3 The first reception person did not advise me availability of airport limousine nor alternative way (Grab).

Business

10/10

Exceptional

10 Jun 2025

Woon Leng

Would love to stay there again.

Leisure Self

10/10

Exceptional

10 Jun 2025

Mahendra

The staff was very polite and helpful. The breakfast was good with a lot of choice. Rooms were clean and good size. Close to many places. The housekeeping staff was very helpful and friendly. In particular, Amin from housekeeping was very helpful and good. He made our stay very pleasant. We would like to thank Amin.

Leisure Partner

10/10

Exceptional

07 Jun 2025

Andrew

Fantastic views, clean room and very friendly and helpful staff. I would definitely stay here again.

Business

10/10

Exceptional

05 Jun 2025

Christopher

The staff were outstanding here - friendly and helpful. The pool was great, the room too, and the breakfast brilliant.

Leisure Partner

8/10

Excellent

11 May 2025

James

Pitiful Gurney Drive

Old hotel but was well maintained and managed. Staff were very attentive and pleasant. Was given an upgrade to beach facing. Unfortunately, the scenic Gurney beach we used to know is no longer and reclaimed for new developments; what a pity.

Friends_and_family Family

10/10

Exceptional

07 May 2025

Mehraj

Amazing stay, friendly staff and beautiful views of the coast from our upgraded room with sea views. Got the breakfast upgrade and it was worth it at $2/pp. Across the hotel is a skatepart and slides which is part of Pennangs expansion project so this hotel is a central location for enjoying the facilities being built. If you like halal food just go out of the hotel and walk, left, it'll have th best street food, halal wagyu, and a fresh seafood spot called Ikran Bakar and they fry you fresh fish with some spicy paste on top and its to die for. Also a short walk from the mall where you can buy a long board to get around like i did.

Leisure Family_with_children

10/10

Exceptional

28 Apr 2025

Alan

Gurney Bay Hotel

I always stayed at this Hotel when it was Evergreen Hotel.
The staff are always so friendly, I get to see the GM at least once every day. Very friendly and approachable

Friends_and_family Friends

10/10

Exceptional

21 Apr 2025

Yongtao

Clean and quiet. Nice cafe with lots of options.

Leisure Self

8/10

Excellent

17 Apr 2025

KOTARO

Good

Business

10/10

Exceptional

13 Apr 2025

FOON

Great location, walkable, helpful staff

Leisure Partner

10/10

Exceptional

12 Apr 2025

Buan Choo

Great location with friendly staff.

10/10

Exceptional

23 Mar 2025

Bahram

Spectacular

Great hotel

Business Partner

6/10

Pleasant

22 Mar 2025

Verified traveler

Good service, but old.

The hotel is nice and the service very good, but it is old and is showing it. The rooms are large but carpets and furniture are old and worn down. There were also small insects/cockroaches that sometimes appeared in the bathroom.
The hotel has not thought about the environment - like delivering additional tubes of soap, shampoo and hand soap everyday even if the previous ones were still unused.

Business

4/10

Poor

11 Mar 2025

Han

Breakfast food are cold . Sink in the toilet of our room aren’t flowing .

Friends_and_family Friends

10/10

Exceptional

08 Mar 2025

Ming Chong

Great location

Leisure Partner

10/10

Exceptional

05 Mar 2025

Ivena Nathania

recommended, big room, clean, walking distance to the bay area, food courts, near Gurney Bay Plaza (by grab)

Business_and_leisure Family

8/10

Excellent

24 Feb 2025

James

We were generally happy with the hotel. It was a comfortable stay and the staff enthusiastically helpful.

Leisure Partner

8/10

Excellent

24 Feb 2025

Keng

Nice hotel but need some upgrades

Leisure Family

8/10

Excellent

24 Feb 2025

KIM SUAN

Property is well maintained. Surrounding is peaceful & is walking distance to Gurney Walk Mall where the popular Yin’s bakery is located. I enjoyed my stay here, service staff are all very polite & helpful .

Leisure Self

8/10

Excellent

03 Feb 2025

John

Repeat customer. Third time back in his hotel but this time was a disappointment. I booked and paid on 27 DEC. Arrived at the hotel on 31 JAN receptionist said cannot find my booking because was booked last minute?? Wasted 20-25 mins and another receptionist-Mariyam or Mariah sorted out a room for me.

10/10

Exceptional

09 Jan 2025

Jonathan

An excellently run hotel which continues to maintain its high service levels.

Leisure Partner

8/10

Excellent

30 Dec 2024

Cornelia

A very comfortable bed in an otherwise slightly dated decor in the rooms. Breakfast buffet whilst a wide variety was offered, was lacking in quality and taste. For a supposedly 4-5 star hotel, it couldn't offer better quality of tea bags? Don't get me started on those rickety dining chairs and tables on both mornings at breakfast........

Leisure Family

4/10

Poor

28 Dec 2024

David

Further charged after checkout

Dear Gurney Bay Hotel

Had a great checkin but was not impressed with my checkout. Paid my bill on checkin. On checkout, was told bill was fully settled. Then later I get a notification from my bank that you have deducted a further RM 225.44 from my credit card. You did not have the courtesy to explain this or to apologise for any error you have made. Unlikely to stay with you again if this is how you treat customers.

Self