Lee
Overall, I was quite disappointed with my stay.
The standout positive was the staff. Every member of the team I interacted with was excellent—friendly, genuinely happy to help, and a real credit to the hotel. They made the experience much more enjoyable.
Unfortunately, the check-in process got things off to a poor start. There are three reception counters, and I stood at one for around five minutes without anyone acknowledging me or asking if I needed assistance. I then joined the wrong counter and ended up waiting another 15 minutes before someone was able to help.
The rooms are looking very tired and in need of refurbishment. The television felt extremely dated, as though it hadn’t been updated for many years. The biggest issue, however, was the hot water in the bathroom. It regularly took between five and ten minutes to heat up, which was frustrating and not what I’d expect from a hotel of this standard.
I was also disappointed with the room service. The food quality wasn’t particularly good, especially when compared with the hotel’s sister restaurant.
This hotel has so much potential. It’s in a fantastic location, and the exterior of the building is beautiful. With some investment in modernising the rooms and improving a few operational details, it could be an excellent place to stay.
Despite my disappointment overall, I do want to reiterate that the staff were outstanding and were by far the highlight of my visit
The standout positive was the staff. Every member of the team I interacted with was excellent—friendly, genuinely happy to help, and a real credit to the hotel. They made the experience much more enjoyable.
Unfortunately, the check-in process got things off to a poor start. There are three reception counters, and I stood at one for around five minutes without anyone acknowledging me or asking if I needed assistance. I then joined the wrong counter and ended up waiting another 15 minutes before someone was able to help.
The rooms are looking very tired and in need of refurbishment. The television felt extremely dated, as though it hadn’t been updated for many years. The biggest issue, however, was the hot water in the bathroom. It regularly took between five and ten minutes to heat up, which was frustrating and not what I’d expect from a hotel of this standard.
I was also disappointed with the room service. The food quality wasn’t particularly good, especially when compared with the hotel’s sister restaurant.
This hotel has so much potential. It’s in a fantastic location, and the exterior of the building is beautiful. With some investment in modernising the rooms and improving a few operational details, it could be an excellent place to stay.
Despite my disappointment overall, I do want to reiterate that the staff were outstanding and were by far the highlight of my visit
