Name: Ascott Gurney Penang
Address: No 18 Gurney Drive, Penang, Georgetown, 10250, MY

10/10

Exceptional

19 Jul 2026

Boon Chiang

Breakfast should be included

Family

8/10

Excellent

08 Jul 2026

Hooi Fun

We had a very pleasant stay overall. For a refurbished property, the room was impressively clean, spacious, and well-maintained. The views were beautiful too—whether facing the city or the sea, both offered a lovely backdrop to our stay.

The staff throughout the hotel were warm, helpful, and welcoming, which made the experience even more enjoyable. Their hospitality was genuinely appreciated.

We slept very well for most of our stay. However, on our final night, there were recurring loud sounds coming from the water piping system between approximately 1am and 3am. I’m not certain of the cause, but it was noticeable enough to disrupt our sleep. It may be worth having the piping checked.

The pool area was pleasant and enjoyable. One small suggestion would be to have staff make occasional rounds to monitor tidiness and safety around the pool. There were quite a few crows around during our visit, and they seemed rather interested in guests’ belongings left on the sunbeds.

Breakfast was another highlight—generous in variety and well-prepared. I would happily recommend it, especially for guests looking to avoid the more tourist-oriented prices around the Gurney Drive area while still enjoying a satisfying meal.

Overall, it was a great stay with excellent value, comfortable accommodations, and wonderful service. With a little attention to the unusual water piping noise, the experience would have been even better.

10/10

Exceptional

01 Jul 2026

WEIXIN

Very good

Family_with_children

8/10

Excellent

18 Jun 2026

Sabrina Hui Xian

This is my second at this property.The room and facilities are modern and relatively new and well kept. However, the staff needs to be better trained.

On the last day of our stay (our rooms had late checkout), we went back to the rooms to prepare for checkout, but we were locked out of the room. We went down to reception and the staff said she fixed the issue, so we went back up again only to find the keys still didn't work. So we went to reception again and was told it was fixed for the 2nd time. Upon reaching the room, the keys still didn't work. We had to go to reception for the 3rd time before we can finally enter the rooms. The staff didn't apologise or make any effort to call for additional assistance and was quite indifferent to the situation.

We stayed at so many properties before and if a similar room lock out situation occurred, the other properties would have asked a staff to accompany the guest to check on the room after the 2nd attempt failed, but unfortunately, this was not the case here.

A good property only to be let down by bad service.

10/10

Exceptional

26 May 2026

Ka Yee Belinda

na

8/10

Excellent

18 May 2026

Suk Hoon

wish they informed us on power down on the last day when we were checking in.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Wilfred

We had a wonderful 4 night stay at the Ascott Gurney Penang. The hotel offers great amenities, the rooms are comfortable, and the overall atmosphere is very welcoming and relaxing.

One of the highlights of our stay was the excellent buffet breakfast with a wide variety of delicious food choices each morning.

We would especially like to recognize Sity and Jensen at the restaurant. They truly went the extra mile to make sure we were well taken care of. Their warm hospitality, attentiveness, and dedication to their work really stood out. You can clearly see the pride they take in providing excellent service, even while working very hard during the busy breakfast hours.

Thank you to the entire team for making our stay such an enjoyable experience. We would gladly stay here again when visiting Penang.

10/10

Exceptional

15 May 2026

El Regina

Clean stylish and ultra large room, good breakfast, friendly staff at breakfast, convenient location

10/10

Exceptional

14 Apr 2026

Gordon

Spacious rooms, excellent location and functionality.. Nothing spectacular, but everything avaliable and walking distance for everything. Grab to everywhere is less than 10 minutes. Highly recommended if you want to be in Georgetown

Partner

10/10

Exceptional

03 Apr 2026

Wai Mei

attentive staff & caring management.

Self

10/10

Exceptional

25 Mar 2026

Anita

Pool was wonderful. Staff was very friendly. Breakfast was good. Rooms are bright, spacious & very clean. Highly recommended.

Partner

10/10

Exceptional

23 Mar 2026

Gareth

Very nice hotel in good position, a quick Grab to central Georgetown & easy access to the rest of the Island. Breakfast, bar snacks very good. Staff unfailingly polite, helpful & friendly

Partner

10/10

Exceptional

21 Feb 2026

Lydia

Great location having a small mall attached. Nice pool area. Big clean room with good amenities

Leisure Self

8/10

Excellent

14 Feb 2026

Chun Yu Pauline

laundary service - ironed and neatly hung up!

Business Friends

8/10

Excellent

14 Feb 2026

Robert

Tres belles et grandes chambres. Excellent emplacement.

10/10

Exceptional

10 Feb 2026

Raj

Great staff, comfy rooms, and an amazing location.

Leisure Self

10/10

Exceptional

30 Jan 2026

Sean

Huge, clean and well appointed apartment! Wonderful staff and very convenient with direct access to a small mall

10/10

Exceptional

25 Jan 2026

Lina

The room is spotless

Leisure Partner

8/10

Excellent

15 Jan 2026

Martyn J

Overall this hotel was amazing, the views were breathtaking, it was extremely clean and had lots of facilities. The people that work there were always polite and apart from one instance extremely attentive.

The only two negatives I would mention is, for such a big hotel there are only 3 check in/enquiry desks and generally just two staff on them meaning you often have to wait a good few minutes if you needed anything from them.

The second was the restaurant. On the first night I had an absolutely lovely steak, I enjoyed it that much I decided to have a meal there the next night. This time I ordered the lamb shank. The issue was it didn’t come as described on the menu, it came with mash instead of rissole potatoes as specified. The lamb shank was embedded in the mash and I really don’t like mask. I waiting to see the waiter again but didn’t. I ended up just eating the lamb on top after waiting a good while.

The waiter didn’t check on me at all even though I was literally the only person in the restaurant and I mean only person. By the time I did see him and call him over to get the bill it was a good 20 minutes later, meal hardly touched (see picture). At that point I wasn’t hungry anymore so didn’t raise it and he didn’t ask me how my meal was even though it was hardly toughed.

The hotel is also in a lovely location with lots of amenities close

Self

10/10

Exceptional

13 Jan 2026

Bhavani

Excellent location, staff, amenities and comfortable accommodations.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Anne Edith Awuor

Gorgeous rooms. Immaculate, well stocked and well maintained. Very convenient location, walkable.

Leisure Self

8/10

Excellent

02 Jan 2026

Michelle Marie

Clean room, great location,amazing views

Leisure Partner

10/10

Exceptional

02 Dec 2025

Howard

Great room fantastic location and superb service. Very helpful staff had a great time

Leisure Partner

10/10

Exceptional

01 Dec 2025

Haoying

Greatly enjoyed our stay!

Leisure Family

10/10

Exceptional

23 Nov 2025

Djoni

The staff are friendly and helpfull. A special commendation to Khoo Min Jie for his outstanding services, he checked us in, gave us information brochures and other information about places to dine, and notify us when the room was ready. Most of all he went out of his way to help us when we contacted him even though he was already on leave.He presented Ascott well with his service and made us enjoyed our stay.

Leisure Partner

8/10

Excellent

16 Nov 2025

sam heng

The location is good and breakfast is good

Leisure Partner

10/10

Exceptional

08 Nov 2025

Sayyeda

Really good efficienct service, housekeeping fantastic, breakfast amazing and reception service outstanding!

Leisure Friends

10/10

Exceptional

08 Nov 2025

BOON KAI

Quality, cleanliness, hospitality

Leisure Family

10/10

Exceptional

31 Oct 2025

Ngoh Huang

Live music on Friday night at lobby.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Leung

Staff not particularly friendly and seemed like they didn’t care if customers were waiting ….

Business Self

10/10

Exceptional

06 Oct 2025

Loi Vinh Lee

Very confortable atmosphere around the entire hotel
The infinity pool and gym was clean and well kept
The breakfast buffet was amazing.
Not the closest to Gurney Plaza but still easily reachable by Grab or 20 minutes walk.
Front lobby has music Performance Friday and Saturday evening during our stay.
Hotel entrance to a small indoor mall located next door.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Kien How

Awesome

Business Self

8/10

Excellent

27 Sep 2025

Ngoh Huang

A few shops next to it. A few F&B outlets and 2 cafes. Location next to the beachfront and is a few minutes drive from Gurney Plaza where you can find pretty of F&Bs and shops.

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Graham

It was ok

10/10

Exceptional

20 Sep 2025

Sharin

Overall experience was great!

Leisure Family

10/10

Exceptional

18 Sep 2025

Tony H

Great place to stay

10/10

Exceptional

05 Sep 2025

Peter

Great stay!

Great hotel! Grand and inviting lobby. The doorman was really friendly as were check in staff. The room was spacious as was the bathroom. The bed was comfy and the linen clean. The pool was very nice with great lookout especially during sunset. We enjoyed the breakfast with a good variety and tasty dishes, it was nicely laid out. They have coin laundry (purchase token at reception) which was very handy for us. Location was OK, we mostly caught grab to places so was fine.

Partner

10/10

Exceptional

10 Aug 2025

Suraya

Great room with a view, good upkeep and decor, generous sized rooms, easy parking, great location. Convenient gym and pool. Easy access to small mall with good coffee shops and mini mart.

Leisure Family

2/10

Poor

05 Aug 2025

Verified traveler

IRRESPONSIBLE HOTEL MANAGEMENT.

Hotel does not pick up your calls especially on weekends, when it is the most time hotel guests will need help. I was on a business trip and I booked this hotel for a 1 night stay. 2 days before I am checking in, I had some changes to my flight schedule. I had to leave Penang in a morning flight so I thought staying there will be very inconvenient. I contacted Hotel.com to request for a cancellation and refund. They did not manage to contact the hotel probably it was in the night 9pm. BUT it is an international hotel? I called in personally the next morning and someone spoke to me. I related my concerns and issue about staying in the hotel and requested for a cancellation and goodwill refund, the hotel staff assured me that it can be done but needs HOTEL.com to contact them to verify officially. Okay, hotel.com tried several times to contact them in email and phone but no response. Finally 2 days later they came back to me with a rejection from Ascott. I was surprised because I was told that the room can be cancelled with refund the other day!!! I tried to call again on a weekday and spoke to the reservation manager, Yana. She took my contact and email promising to get back to me again on this. And 3 days later…. No response. This is the worst hotel service I ever experienced especially from a 5star hotel brand. There is a HUGE problem with the hotel management in Penang. The staff have a problem with listening. Asked me which app I used to book when I told her 30s ago….

Business

8/10

Excellent

01 Aug 2025

karl

Functional business hotel

Business Self

10/10

Exceptional

30 Jul 2025

Mong Lee

Very well located hotel at Gurney! Good services and modern, spacious rooms

Friends_and_family Friends

10/10

Exceptional

16 Jul 2025

Chun Yu Pauline

Second time staying here, enjoyed the service and the pool!

Business Self

10/10

Exceptional

10 Jul 2025

Liying

Comfortable and clean property.

Leisure Family

10/10

Exceptional

30 Jun 2025

tim

Our room had a great view, was spacious and incredibly clean. The filtered water tap was a nice touch and the pool and gym facilities were immaculate.

Leisure Partner

8/10

Excellent

23 Jun 2025

Choon Bee

This is the 3rd we are staying at the Ascott Gurney Penang. We have always liked the amenities of the Ascott, especially the in-room washer/dryer and spacious rooms. The cost to stay at this hotel is very expensive. I wish the price can be further improved, or allow us to earn points while paying so much money to stay here so that we can save money in our future stays. I have joined the Ascott Rewards program but the hotel staff refused to let me bank our points because we did not directly book our stay with the hotel website. That is a pity considering this is our 3rd stay and each time we stay for a week or so. Parking continues to be another discontent where the need to validate our parking ticket each time we leave the hotel, is not a good use of our time. We sometimes have to wait for the receptionists to attend to guest check-ins before they can validate our parking ticket (which only takes a few seconds). On the last night of our stay, the parking facility in the basement (where we usually park our vehicle) was not functioning so they shut down the basement parking. In refusal to drive up the spiral driveway up to the high-floor parking ramp, we have to pay RM50 to pay for valet parking at the front of the hotel. That was our biggest complaint for this stay.

Leisure Family

10/10

Exceptional

19 Jun 2025

Carmen

We had a wonderful stay. The property was very well maintained.

Leisure Family

10/10

Exceptional

17 Jun 2025

Raj

Very nice hotel, better than some of the Marriott hotels I’ve stayed in recently.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2025

donald

Ideal hotel

Nice clean modern hotel with big rooms, lots of space. Great views from hotel room and fantastic breakfast. Location is ideal for food court and various restaurant plus Gurney Plaza.

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Kwong Chung

The room condition is clean and new

Leisure Family

10/10

Exceptional

09 May 2025

Janarthini

Had a great stay!

Friends_and_family Friends

10/10

Exceptional

29 Apr 2025

david

Highly recommend

Spacious apartment like room with kitchenette, washer dryer and ocean view,.

Extremely happy with the whole package and would certainly recommend and stay again.

Good location for shopping and dining.

Partner

10/10

Exceptional

28 Apr 2025

Mia

The room was extremely spacious and spotlessly clean. Having a washing machine in the room was a great convenience. The location was excellent, making it easy to explore the area. I do wish there had been a bit more variety in the breakfast selection, but overall, I had a wonderful stay and would definitely visit again

Leisure

8/10

Excellent

26 Apr 2025

bassam

Location

Leisure Family

10/10

Exceptional

14 Apr 2025

Angelia

Beautiful hotel. The best breakfast. Rooms were comfortable and clean. Very pleased with everything about this place

10/10

Exceptional

01 Apr 2025

HEE SOO

Convenient locations with shops nearby

Leisure Partner

10/10

Exceptional

31 Mar 2025

Puay Gek

Location is perfect for relaxation

Leisure Family

10/10

Exceptional

28 Mar 2025

Chow Yong

Clean and comfortable environment

Leisure Family

8/10

Excellent

19 Mar 2025

JEFFSON XIAOJIE

The shower water could not be adjusted to warm/cold water, so we called the frontdesk and maintenance team helped us solved the issue in 15 mins.

Leisure Family

10/10

Exceptional

02 Mar 2025

Sylvia

Love the infinity pool and free upgrade to a suite, thank you, we enjoyed and will come back again

Leisure Partner

10/10

Exceptional

25 Feb 2025

anshuman

Very good location

Leisure Partner

10/10

Exceptional

18 Feb 2025

Choon Bee

This was the second time we stayed at the Ascott within a month. We were in Penang for over three weeks to celebrate the Chinese New Year with our family in Penang. We decided to stay here again on the same trip. We like the amenities offered by Ascott such as the in-room washer and dryer, spacious room layout and excellent staff service. We walked to Gurney Plaza shopping mall and avoided the headaches of finding parking in the crowded shopping mall garage. This is a great hotel and we will certainly stay here again in the future.

Leisure Family

10/10

Exceptional

08 Feb 2025

Valentine

Nice hotel and convenient

Leisure Partner

10/10

Exceptional

06 Feb 2025

Yang Jonathan

It’s a great place for holidays!

Business_and_leisure Friends

8/10

Excellent

03 Feb 2025

Verified traveler

Nice and comfortable

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Yang Jonathan

It’s a wonderful place to stay, and everything is close by, would love to come back and stay again!

Business_and_leisure Friends

10/10

Exceptional

31 Jan 2025

Choon Bee

The staff was courteous and helpful. Their service was superb and friendly. Once we asked for extra towels and we forgot to disable the do-not-disturb switch. Then I suddenly realized that and looked out the peek hole, and was astonished to find the room service staff standing patiently waiting for me. I was very apologetic and very grateful for their dedication. The view from our room was excellent. The only setback from our experience was the parking: (1) we had to go to the reception to validate the parking pass every time we were leaving the parking garage. Sometimes there was a line at the reception and we had to wait for other guests to check in to the hotel before the staff could validate our parking pass. That wasn't a good way to get out of the garage, and a problem if you are on a time crunch. (2) If you park in the multistorey garage instead of the basement, you will have to drive up the multilevel spiral ramp untill you get to the top floor to park. You just go round and round nonstop until you reach the top. The spiral ramp is not very wide so we were worried about scratching our vehicle going up or down the ramp. In general, it was a pretty good hotel and we appreciated the space in our room and the washer/dryer that were inside the room. We would stay here again despite the parking inconvenience that was described above.

Leisure Family

10/10

Exceptional

30 Jan 2025

Anthony

4 nights over CNY

Partner

10/10

Exceptional

29 Jan 2025

Rohini

The shops in the mall next door was convenient. Not walkable to major attractions. Had to use Grab always.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Riaz

Nice room, overall nice facility , friendly and helpful staff.

Leisure Partner

10/10

Exceptional

12 Jan 2025

JoAnne

Property is very convenient to get to everything around Georgetown. Easy to get transportation, good coffee and food options attached with a mini-mart for essentials.

Leisure Self

8/10

Excellent

04 Jan 2025

Dennis Keng Kwei

Awesome

Awesome

Partner

8/10

Excellent

03 Jan 2025

Dennis

Awesome

Awesome, spacious room, on the 36th flr. Near to go anywhere by Grab. Staffs are friendly, enjoy our stay

Partner

10/10

Exceptional

01 Jan 2025

Siu Nam Norman

Affordable hotel and friendly staff. Room is modern and clean.

Leisure Partner

10/10

Exceptional

15 Dec 2024

Wai Chong

Excellent stay, rooms were spacious with a lovely view of the sea, staff were very courteous and helpful!

10/10

Exceptional

08 Dec 2024

Jennifer

We had a wonderful stay at Ascott hotel. The staff was very friendly and knowledgeable. The housekeeping staff was amazing. The facility was clean and presentable. We will definitely stay there again.

Leisure

10/10

Exceptional

06 Dec 2024

Aileen Mei Hsuan

The room is clean, spacious with quality design. The breakfast is sumptuous and delicious.

Leisure Family

10/10

Exceptional

24 Nov 2024

Mong Lee

A great stay and good value

The hotel was modern and in good condition, the staff were cheerful and very helpful. The room was spacious with amenities and a very nice view as we were on the 30th floor. Overall a great stay

Friends_and_family Friends

10/10

Exceptional

17 Nov 2024

Balaji

Great amenities, convenient location and good service.

Leisure Partner

8/10

Excellent

16 Nov 2024

Tatsunobu

Feel safe, nice view and close to our office.

Business Self

10/10

Exceptional

05 Nov 2024

Pauline

Absolutely enjoyed our stay here. Will definitely come back again. From start to end, our stay was good from check in to check out

Leisure Family

10/10

Exceptional

15 Oct 2024

Colin

Very clean and easily accessable to local restaurants and great park to walk across the road.

Leisure Partner

10/10

Exceptional

14 Oct 2024

Verified traveler

The room was pleasant, it was cozy and clean. The hotel team has always been friendly, patient and helpful.

Partner

10/10

Exceptional

12 Aug 2024

Olivia

Really good experience!

Leisure Partner

10/10

Exceptional

10 Aug 2024

Mei Lin Catherine Therese

Clean, restful and and helpful staff.

Leisure Friends

10/10

Exceptional

06 Aug 2024

Nicholas Yin Hua

Nearly a 2 week stay at Ascott Gurney. A lovely hotel with great facilities. Rooms were spacious and clean.. Lovely downstairs bar / reception area. Swimming pool area was great.. separate covered pool area for children to use..gym well equipped and with good air con.
Location of the hotel is really good. You can walk into George Town if you want (approx 40 minutes) or take a taxi which won't cost a lot. Opposite the hotel is a recently completed park / walking area, very pleasant. Shopping malls and food options within easy walking distance of the hotel, all on Gurney Drive. Staff on the whole were excellent.
Special mention to staff member Nicholas, whose demeanour and attitude towards helping guests was first class. Only used the cafe / restaurant once but the food was of a good standard..

Would definitely look to stay again on my next trip to Penang.

Leisure Family

10/10

Exceptional

17 Jul 2024

Liying

Great room.

Leisure Family

10/10

Exceptional

12 Jul 2024

Shaharizan

Spacious and well located

Overall, a great hotel. Spacious room and well located

Partner

10/10

Exceptional

01 Jul 2024

howard

Convenience and nice location

Leisure Partner

8/10

Excellent

29 Jun 2024

Bee Hoon

Spacious room

Everything is good. Strategic location. Easy to travel around the tourist places.

Business

10/10

Exceptional

27 Jun 2024

Fook Chin

All good.... but also suffers the same problems as in many other hotels. Can they manage the queue better for the eggs station during morning buffet breakfast. As it is open, guests tend not to queue or know if there is the line. And the poor chef is taking orders from left and right and can be annoying if the chef starts taking orders from others instead of the guests who have been quietly queueing up....

Leisure Partner

6/10

Pleasant

21 Jun 2024

Martin

Not bad

10/10

Exceptional

05 Jun 2024

Lai Yi

The hotel is located along the prettiest coast. The huge park is just 1 minute across the hotel. Really! There’s a playground, skater park and lanes for running/ scooter.

The hotel is very pretty, rooms are clean and quiet. Nicely renovated. Our suite comes with a living room, 6seater dining table and a side kitchen. Really friendly for families. My girl enjoyed her stay so much!

The plus point is the pool, the kids pool comes with 2 slides and shower “mushrooms”. It is so fun!

Leisure Family_with_children

10/10

Exceptional

29 May 2024

Pyie Hein

The hotel location is very convenient and hotel provides shuttle service to Gurney Plaza. Stayed at the room with Bay View for 2 nights. The room is new, clean and spacious. Staffs are really friendly too. Enjoyed the stay there.

10/10

Exceptional

15 May 2024

Wooyang

Perfect location during a stay.

8/10

Excellent

22 Mar 2024

Verified traveler

Room has a good view facing the sea. Clean room and spacious

Friends_and_family Friends

8/10

Excellent

01 Mar 2024

san jade

Spacious room

Leisure Family

8/10

Excellent

22 Feb 2024

Wai yee

Very appreciated of the staffs very helpful and nice

Leisure Friends

10/10

Exceptional

02 Feb 2024

Sally

Clean modern hotel with efficient and helpful staff. Hotel facilities were really good. The free shuttle to the night market was also a bonus. Well positioned for access to George Town by cab but far enough out to feel calmer and more relaxed. Good eateries within walking distance.

Leisure Partner

8/10

Excellent

28 Jan 2024

TAN

I like the decoration, cleaniness, service of the hotel and politeness of hotel staffs.
I like it facing the sea and the hotel is walkable to good reviews eating place along the sea front. It is also connected to a 2nd storey high shopping mall in which not much of food options.
I dislike shampoo unable to retract from the container and the staff of house keeping did not repair/ change it. I also dislike the traffice flow in that area because the area tend to have traffic jam when returning to the hotel.

Leisure Family

10/10

Exceptional

31 Dec 2023

Conrad

Clean and well-maintained. Professional, knowledgeable and courteous staff. Very good location.

Leisure Family