Itz'ana Resort & Residences

Belize , Placencia
PLACENCIA, Mile 20 Main Road
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50 reviews shown

10/10

Exceptional

24 Feb 2026

Jerome

Just an amazing place. The staff is so friendly and smiling, they really know what customer service mean. And also we did not expect the food to be so good. The restaurant is as amazing as the rest.

Partner

10/10

Exceptional

09 Feb 2026

James

Yes

10/10

Exceptional

06 Feb 2026

Bernard

Boutique-sized and well appointed. Exceptional pool and beach area. Large comfortable rooms with premium linens. Very friendly and helpful staff.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Carina

We had an AMAZING stay at Itz’ana!! We were impacted by winter storms in the southeast and missed our first night. They gave us a credit equal to the value of the night for food and drinks at the resort. They were responsive prior and during our trip. Truly wonderful service. The grounds themselves were gorgeous. I felt clean and safe the whole time. The food was good. Highly recommend

Leisure Partner

10/10

Exceptional

17 Jan 2026

Xavier

The staff was top tier, nice ambience all around!

Leisure Friends

10/10

Exceptional

20 Dec 2025

Richard

we enjoyed the pool, beach, paddleboard, quiet. Staff very attentive and helpful.
Loved the coffee service on the beach
The continental breakfast was great!

Leisure Friends

10/10

Exceptional

22 Nov 2025

angela

Perfect!

10/10

Exceptional

27 Oct 2025

Rickey

Itz'ana is exceptional. The staff embodies the meaning of hospitality. From the reception desk, the wait staff, housekeeping; everyone was so nice and helpful. The GM is amazing, he has assembled a great staff. We are aready planning our trip back in February 2026. We love this place.

Leisure Partner

10/10

Exceptional

14 Oct 2025

enrico

Very beautiful property!

Leisure Family

8/10

Excellent

09 Oct 2025

Jordan

They have a wonderful pool that looks out over the beach, the beach was clean and free of debris.

Leisure

10/10

Exceptional

06 Oct 2025

Bradley

The rooms were very nice very clean. The pool was amazing a nice view of the ocean

10/10

Exceptional

06 Oct 2025

Kimberly

Yes!!! Enjoyed over and over!! lol

10/10

Exceptional

04 Oct 2025

John

Unobstructed. Hear the waves at night. Very relaxing property. Very friendly staff

Leisure Partner

10/10

Exceptional

09 Aug 2025

Sharon

Great staff!

10/10

Exceptional

04 Jul 2025

Elizabeth

Gorgeous location and grounds.

The hotel was nicely decorated with very comfortable beds and nice big balconies. Pool and beach area were gorgeous and staff was super friendly and helpful.

Partner

10/10

Exceptional

16 Jun 2025

Jennifer

Delphin is amazing. Goes above and beyond all day everyday

Leisure Family

10/10

Exceptional

20 May 2025

Paul

Very friendly and accommodating. Great ocean view.

Leisure Partner

6/10

Pleasant

15 May 2025

Karen

Management should be change

While your resort was really lovely, our experience was ruined by your decision to host a large group of over 125 people without informing us in advance or providing alternative accommodations. We were told at check-in that we would be barred from using the outdoor eating areas for ALL meals while we were there. Bad enough but even the pool itself could not be used due to the large group taking it over and disturbing everyone with their loud and drunken behavior from early morning until very late at night. It felt like we were in the middle of a disgusting drunken fraternity party. The staff could do nothing about it and management never even tried and moreover said absolutely nothing to us or even apologize to us throughout our stay. Hosting a group like this certainly damaged your reputation but even worse not caring about the ten guests not part of the group will have a lasting negative impact. If management wants to host such a large group they should insist the group buys out the resort for the event and they should not be accepting reservations from other guests who would be severely impacted by the large group. This was a disgrace and we intend to post this online to make others aware.

Friends_and_family Family

10/10

Exceptional

14 May 2025

Kaskie

Nice little place with a very friendly staff. The beach is great because the water isn’t deep for a nice lathe flat area, which makes it safe to swim.

Leisure Family_with_children

10/10

Exceptional

03 May 2025

Hanna

A beautiful location with the best staff that went above and beyond to create a memorable experience!

Leisure Partner

10/10

Exceptional

14 Apr 2025

Ben

Excellent friendly staff one gets to know personally. They put the extra into service

Leisure Self

8/10

Excellent

05 Apr 2025

Sarah

Loved the shuttle option. The pool was beautiful along with the setting. The staff seemed to lack communication and although they were not very busy during our stay the breakfast service was slow but still nice. When we arrived we had to ask for the soap dispensers to get fixed since they weren't working but as soon as we asked they got repaired.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Jeffery

Staf. Was great.

8/10

Excellent

23 Feb 2025

Alexia

This is a beautiful hotel, and we had a pretty good stay, but it could have been way better.
The staff: hit and miss, some staff members were very good, others barely ok
The room: Nice large king room, very comfortable bed, only 2 towels (wish we had more), the AC was quiet but not powerful enough, we had it on the coldest setting and it was still quite warm in the room
The pool: beautiful, but a bit on the cold side
The restaurants & bar: Insanely overpriced, ridiculous wine selection: only 1 option for white wine which was mediocre but we were charged $14 USD for a glass.

It's a nice hotel, but it's overpriced

Leisure Partner

10/10

Exceptional

30 Jan 2025

Roberto

Great stay

Great service, nicest hotel in the area, the boutique hotel is wonderful in general.

Partner

10/10

Exceptional

05 Dec 2024

Garry

Love itzana! This is our 4th time staying there in 3 years and we plan to go back again soon. Great grounds, staff are incredibly friendly and helpful, and our ground floor ocean view room is amazing. Only opportunity is for them to add to their wine selection. Thank you

Leisure Partner

10/10

Exceptional

24 Nov 2024

Jordan

We felt the restaurant was not consistent. Some days it was good some days it was questionable. Need work on their pizzas too much tomato sauce. The pork tenderlines we're like pork chops... and dry.

10/10

Exceptional

06 Nov 2024

Benjamin

We loved every part of our stay here, the trees, plants, lighting, the layout, the pool, THE BEACH ( beautiful) the paddle boards👍 )
the sheets and bed were so soft. The food was great!
The staff were so welcoming and kind, we can’t wait to come back next year!

Leisure Partner

10/10

Exceptional

16 Oct 2024

Kevin

The staff was extremely kind, attentive and professional. The loft villa was beautiful and more spacious than I had imagined. This would be an incredible venue for a wedding.

Leisure Partner

8/10

Excellent

11 Oct 2024

Elizabeth

It was a very nice property. Would recommend staying here. Beautiful pool. Staff was very nice and helpful.

Leisure Partner

10/10

Exceptional

12 Aug 2024

Toussaint

The property was very spacious, clean and staff was super friendly. I would recommend the cottages to anyone staying in Placencia while traveling in Belize!

Leisure Family_with_children

10/10

Exceptional

14 Jul 2024

Lindsay

Love this property and the staff

Leisure Family

10/10

Exceptional

07 Jul 2024

Gabriela

I liked this hotel the food is good aswell

Leisure Family

10/10

Exceptional

23 Jun 2024

Veronica

Excellent for family especially kids. Food is great and fast service. Ocean is amazing, beach has several games set up for the family to play and enjoy.

Leisure Family_with_children

4/10

Poor

09 Jun 2024

Nicole

Ac only worked when we got there. Did not work all night. Called and never fixed.

Leisure Friends

6/10

Pleasant

28 May 2024

benjamin

We stayed in the beachfront villa. The accommodation is beautiful. The pool the beach the location is amazing ! BUT…
But, the service is beyond slow for everything. Ridiculously slow.
I believe we got food poisoning on the last night or a very bad infection.

The restaurant food was good, but expensive and again the service was slow. And the hotel was very quiet!!!!!

After spending $5k on a weekend getaway I would have hoped for a greater level of service

Leisure Partner

10/10

Exceptional

09 Apr 2024

Bertram

Relaxing and friendly environment

This is an amazing resort, the infinity pool over looking the beach is incredible. The staff was pleasant and cordial. Each person constantly asking to assist you with an needs to make your stay more enjoyable. Freddie the poilside bartender and the other gentlemen chopping coconuts poolside...awesome.

Partner

10/10

Exceptional

22 Mar 2024

Steve

Great!

10/10

Exceptional

09 Mar 2024

Jennifer

Beautiful and quiet. Wonderful beach and restaurant was great.

Leisure Friends

10/10

Exceptional

21 Feb 2024

Mahbobe

A really nice place

6/10

Pleasant

12 Feb 2024

Elizabeth

Let us down

We wanted to like Itz'ana more than we did. The hotel itself is absolutely beautiful and stunning with a perfect setting. The bartenders and wait staff were so friendly and great.

But something was missing. First off, I think the front desk and concierge need more help or more resources. Pretty much everything we asked for they seemed like they wanted to help but the hotel couldn't (like an early breakfast because we had to get on the road early, or recommendations for dinner or a spa in town.)

Also, the really cool bar they are famous for was closed
for construction while we were there. I know construction can be unavoidable, but some locals in town told us the bar is like never open anymore because of staffing issues.

One final gripe, the massages cost upward of $200 for 90 minutes. That's more expensive than NYC, SF, and LA. I simply cannot understand why they would be so expensive, especially since the massage room is just a converted hotel room.

Partner

10/10

Exceptional

07 Feb 2024

Kika

Love this place

What a gorgeous place! Old world glamour meets boho modern. The decor alone is enough to write home about! And wait until you experience the service. Sigh… magnificent experience, can’t wait to get back!

Business

10/10

Exceptional

03 Dec 2023

Dillon

Decor was nice

Leisure Partner

6/10

Pleasant

22 Jun 2023

Adelile

Property is beautiful and clean but staff was a bit on the slow side with food and beverages order. I would definitely stay again.

Leisure Partner

8/10

Excellent

04 Jun 2023

Tamara

The resort is extremely beautiful. I visited during the off season(end of May early June) so there was no need to rush to enjoy the pool or chairs. The beach is beautiful with lots of various seating arrangements. I did not enjoy the resort food not worth it at all. The area was peaceful and I felt safe. I would suggest eating at the beach bar not too far from Itz’ana and going into the village for various food selections. I enjoyed green parrot the best( the food was delicious) beach was lovely as well. Overall a great experience.

Leisure Self

10/10

Exceptional

14 Apr 2023

Carlos

Beautiful property, great staff, waiters need training

Leisure Self

10/10

Exceptional

27 Feb 2023

Jorge

Great place to stay! friendly!

Great stay! would stay here again

Friends_and_family Friends

10/10

Exceptional

18 Feb 2023

Joel

pretty and comfortable

2/10

Poor

14 Dec 2022

Rosa

customer service is the worse

Leisure Partner

8/10

Excellent

15 Oct 2022

Sarah

Beautiful property

Gorgeous property, friendly staff. The food service was very slow for both dinner and breakfast, and it was their off season. They seemed to be well staffed. Must just be on island time.

Friends_and_family Friends