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Accommodation only. Meals are usually not included.
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8.4/10Excellent110 Reviews
Cleanliness9.0/10 9.0
Service8.6/10 8.6
Comfort8.2/10 8.2
Condition8.4/10 8.4
Neighborhood7.6/10 7.6
Amenities7.8/10 7.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Santa Helena Plaza
A total of 30 accomodation units are available for guests' convenience at Hotel Santa Helena Plaza. Those staying at this accomodation may surf on the internet thanks to the Wi-Fi access ready to use on public areas. The reception desk is open all day long.
Hotel Santa Helena Plaza provides parking for guests' convenience.
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With a stay at Hotel Santa Helena Plaza, you'll be centrally located in Oaxaca, within a 10-minute walk of Benito Juarez Market and Zócalo. This hotel is 0.5 mi (0.8 km) from Oaxaca Cathedral and 0.9 mi (1.4 km) from Oaxaca Textile Museum.
Stay in one of 30 guestrooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Entertainment
Smoking areas
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
-
You need to know
- Pool access available from 9:00 AM to 9:00 PM.
- No pets and no service animals are allowed at this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Rollaway bed fee: MXN 200.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Spanish
Nearby attractions
Nuestra Senora de la Soledad Basilica
0.3 km / 0.2 mi
Benito Juarez Market
0.5 km / 0.3 mi
Iglesia de La Compañía
0.6 km / 0.3 mi
Museo del Ferrocarril
0.6 km / 0.3 mi
Zócalo
0.6 km / 0.4 mi
San Felipe Neri Temple
0.6 km / 0.4 mi
Mercado 20 de Noviembre
0.6 km / 0.4 mi
Government Palace
0.6 km / 0.4 mi
Oaxaca Craft Market
0.7 km / 0.4 mi
Oaxaca Cathedral
0.7 km / 0.5 mi
Museum of Oaxacan Painters
0.8 km / 0.5 mi
Belber Jimenez Museum
0.8 km / 0.5 mi
Templo de San Agustín
0.8 km / 0.5 mi
Rufino Tamayo Museum
0.8 km / 0.5 mi
Andador de Macedonia Alcala
0.9 km / 0.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 30
- hotel
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Hotel safe
- Terrace
- Luggage room
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
Show 2 more facilities & services
- TV lounge
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Santa Helena Plaza
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Santa Helena Plaza
50
reviews shown
Enedina
El personal respetuoso amicable y muy servisial
Dominique
The Hotel is well located, clean and the staff is friendly. Rooms are good size and clean. The biggest challenge for us was the beds... The mattresses were very uncomfortable - hard like rocks!! Pool water was cold, but that did'nt stopped the kids!
Colin
Wonderful staff, very clean rooms, hot showers and lovely courtyard pool. Thank you
Abraham
Rooms were super clean, the hotel is on a busy street however it’s very safe and quiet. I love the fact that is located near downtown and is very walkable to whatever part of the town you want to go.
MARIA S
Excellent location, service and cleanness
Very friendly and helpful staff
Very friendly and helpful staff
Geraldo
It's a hotel very close to downtown, you can walk and is a safe area.
The only think it has no restaurant as announce it on line.
The only think it has no restaurant as announce it on line.
Amanda
stay we’re really friendly & helpful.
Erika
Clean, pool and pet friendly
elizabeth
Loved the location, just a short walk to the Mercado and Zocalo.
Thomas
Santa Helena
Good location. Quiet. Good service
Maria
Not great
They show a picture of the swimming pool. The swimming. pool is unusable it is not clean. The towels were not white and they were very old. When i got there we were only 2 people and they charged for 3. Overall it was not what i was expecting.
Verified traveler
Friendly staff, nice place but sketchy neighborhood
Verified traveler
Okay
A few of things to consider.
1- the white portion of the floor as you enter the swimming pool should be non-slip material super slippery specially for kids. Check out which material should be used.
2- Clearly state there is no air conditioner on the specifications. Had I known this, I sincerely would not have stayed here.
3- Family of 4 requires atleast 2 toilets rolls of paper.
1- the white portion of the floor as you enter the swimming pool should be non-slip material super slippery specially for kids. Check out which material should be used.
2- Clearly state there is no air conditioner on the specifications. Had I known this, I sincerely would not have stayed here.
3- Family of 4 requires atleast 2 toilets rolls of paper.
Simon
Great stay
The hotel has spacious rooms with balcony views of the pool. The pool was a fantastic addition, given the hot weather - we used it everyday. The room was quiet and had both aircon and a ceiling fan. There is also free offstreet parking onsite.
Verified traveler
It’s one of the few hotels with a pool but the pool furniture wasn’t good. There were no cushions on the loungers so those were pointless. Our room was dark and gloomy, no windows. Staff was very strict about guest and where they can be located in the hotel. We were asked to not sit by the pool with our guest even though there was no one else around at the time. (Guests were one female and child) The security of the hotel seemed good. The cleaning staff were very good. Not the best location as other places we’ve stayed in Oaxaca. It was ok but would not stay there again.
stephen
Great stay in Oaxaca Centro
Great place to stay in central Oaxaca. The team there was great even with the language barrier they try to help one of the best places I stayed at. My room had no heat or ac and it didn't matter as I was next to the pool and it was cool
Sarah
A good spot to explore Oaxaca
A lovely spot to explore Oaxaca - nice big bright rooms with private terrace and a pool
Verified traveler
They are very clean. Also room is very big. Bed is old.
Teresa M
ER LOCATION FOR DIA DE LOS MUERTOS
PERFECT LOCATION to celebrate Dia De Los Muertos. Far enough away from the celebration to get adequate sleep.
Verified traveler
Nice place to rest
Clean,basic but nice place, there are regulations for use of pool but do not follow it, parking is reduced when it is full you can not leave if you do not remove the cars from the passage, lack of additional service like coffee maker, no air conditioner.
Sara
I loved that they had a pool, but it was ambient temperature and too cold to swim. The reclining chairs around the pool were a lovely touch, however they were in disrepair. The hotel overall is a beautiful property but there were areas that could have been better maintained. We had not the best experience with the service in that the night staff is totally disconnected from the day staff. It appears the hotel is looking for additional personnel, and I’m assuming that they know that this is an issue. The Internet service is absolutely unreliable no matter where you go. Night staff did not know how to reset the Internet modem/router.
Verified traveler
Very clean property and cool location. Kids and I loved the pool...although it was not warm it was refreshing.
Eric P
Some pros, some cons
On the one hand, not a nice neighborhood, and most special requests (like for late check out or using a microwave for a moment) were answered with “no”. On the other, clean, bright, spacious rooms, high water pressure and plenty of hot water, nice pool and outdoor area. Closest great coffee is Caracol Purpura (7 min walk), 15 minute walk to the downtown centre (good if you’re obsessed with getting a lot of steps per day as I am), 10 min walk to best bakery in Mexico (Boulenc), 15 min walk to the Guelaguetza stadium if you’re adventurous and like climbing stairs.
silvia
Great
Stay and staff was great.
Lydia
Hotel Santa Helena Plaza
The hotel was very peaceful and the room was super clean. There aren’t many amenities but the room rates are quite inexpensive. The furnishings offer old world Mexican charm but bed linens and towels could use an upgrade. The location is a short walk to the big cathedral which is another few blocks to the Zocalo. The pool area is nice, There’s a pretty mural in the cantina area. The pool is not heated but probably very refreshing when it’s super hot. The staff was friendly and helpful when I needed to call a taxi. They are very hands off once you check in. I’d say this is a good value hotel and seemed to have mostly nationals as guests.
Nick
nice hotel, lousy neighborhood
Great rooms with pool but in lousy neighborhood. You have to walk 6-8 blocks over broken sidewalks to the plaza/cathedral, noisy, bus fumes in your face. But the other side of town near Santo Domingo church is just charming and wonderful; lots of little charming colonial hotels in that area, wonderful cafes, shops, and restaurants (where I will stay on my next trip to Oaxaca). I got cards and some of the hotels are La Noria, Abu (like a chic Italian hotel), Antigua, Oaxaca Real, for around $1500 per couple, under $100 american. All the bldgs, streets, and sidewalks are kept in good repair in that area, 10 minute walk to the plaza/cathedral. The poshest hotel in that area is the Quinta Real, fantastic place in an old convent, but pricey.
jordan
Simple and clean
Accommodations were overall good, especially for the price. AC was not functional, and the front desk was very loud all night every night. Repeatedly waking us. If the ac worked, so we could close the windows it would have not been a problem.Otherwise it was well worth the money.
Verified traveler
Bare bones, but fine
The hotel and the pool were clean and cute, and the staff was nice. The cleaning staff actually did a great job every day... leave them a tip, they deserve it. The beds were comfortable. The restaurant was not open during our visit and it did not appear to have been for some time. It was just a covered patio next to the pool with some dining sets. There was a vending machine in the lobby which was unplugged at night and remained unplugged until a guest would attempt to use it in the morning. This meant that the beverages were warm until enough time had passed for the refrigeration to do its job. No ice machine. The location is fairly central. Its just a 10 minute walk from the Zocalo, there are street vendors all around for fruit, tacos, and shops to purchase beverages. Overall, it is clean, close to the landmarks and parks, but definitely not for those who want to walk out of their hotel right into a main tourist area or pretty coloniel architecture. You have to pay more to be closer to that. The hotel was primarily empty, which felt a little odd. Parking available on premise. The pool makes it worthwhile, bring your own snackes, beverages, a speaker and enjoy. Suggested for younger travelers on a budget, not for older guests or those who need more amenities then just the very basics.
Hugo
Las habitaciones todo muy bien. La recepción mal nos hicieron esperar tres horas para dar habitación, al querer sacar el carro, había una camioneta estorbando y no la movieron nunca.
José Luis
Un lugar agradable para hospedarse. Durante nuestra estancia estuvimos cerca del centro, mercados y lugares donde comer. Hay transporte cercano y opciones para recorrer Oaxaca. En general nos fue bien y cumple con lo que ofrece.
Holger
Ein in die Jahre gekommenes Hotel.
Aber für ein paar Tage okay, da nicht sehr weit zum Zocalo.
Aber für ein paar Tage okay, da nicht sehr weit zum Zocalo.
NORA
Todo excelente
BIANCA
Hotel muy limpio, personal muy amable!!
eulises
El personal
Mariano Jose
Todo bien , ubicación c limpieza y amabilidad
Luis Gustavo
No me respertaron mi reservacion:c
Elizabeth
Bien trato
Alejandro
En general estuvo muy bien la estancia, la habitación bastante amplia y el baño muy bien y limpio. solo que el hotel no tenía restaurante o por lo menos café en la mañana. Pero bien el servicio. Recomendable.
María de la Luz
Muy buena opción para estar cerca del zócalo
Lorena
Nos gustó mucho el hotel, las habitaciones amplias, muy limpias y todo el personal muy amables. Recomendamos que pongan un restaurante aunque sea con un menú pequeño.
El único pero es que las camas no están muy cómodas, espero las logren cambiar.
El único pero es que las camas no están muy cómodas, espero las logren cambiar.
Ana
La ubicación
FRANC
Servicio de cocina estatia genial
Pedro
Lugar tranquilo, personal amable, alberca y jardín agradables, no cuentan con Restaurante pero permiten entrada de alimentos, alrededores no muy agradables pero nos recomendaron por dónde no caminar.
Alina
Está ubicado en un barrio no tan lindo, las instalaciones viejas y descuidadas, la habitación descuidada y en intramos una araña enorme que ni los del hotel querían matarla, el colchón parece de cartón y el ventilador no daba aire debido a la altura que estaba.
Definitivamente no recomiendo el hotel
Definitivamente no recomiendo el hotel
Alberto
Me encantó, muy bonita, la atención bastante buena, como está céntrico es fácil llegar a tienditas cercanas, el zócalo y el mercado, muy bonito todo
Jose
Las instalaciones están bien cuidadas y la limpieza de las áreas en excelentes condiciones. Solo le falta un restaurante para complementar el servicio.
Anntonio
Excelente ubicación, personal muy amable, bonitas instalaciones
Christian
La propiedad bien, sin embargo está a 5 cuadras del centro y la zona es muy popular, no insegura pero no es el centro histórico, no le invierten en báscios como pañuelos desechables, ganchos de ropa, ganchos para toallas, aunque los accesorios de aseo son finos els falta eso, no ofrecen servicio de bebidas ni alimentos aunque tienen un lugar agradable frente a la alberca, personal amable, estacionamiento limitado pero gratuito, pdorán tener mas servicios.
Gabriela
Bonito lugar, baños incomodos no tiene en donde poner nada, no tienen nafa para hacer cafe, ni tan siquiera una taza o cuchara, se ubica en el area comercial, muy fea y sucia no en el centro Historico. El personal super amsbleby servicias
haydee
Todo excelente
Location & surroundings
Hotel Santa Helena Plaza
Galeana 304 Col Centro, Oaxaca, Mexico
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Hotel Santa Helena Plaza
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