Name: Stanley House Hotel and Spa
Address: Preston New RoadMellor, Blackburn, GB

6/10

Pleasant

13 Jul 2026

Jenny

Lovely friendly staff but they didn't seem to know anything. There was no mention about breakfast times and location etc on check in.
We asked about the pool but the staff in the main building didn't know whether it was included or not (it's not).
When searching for a hotel, I specifically selected Air Con as a filter, but what I didn't realise until too late, is the rooms that came up on my search don't have any - fortunately it cooled down the night we were there.
Lovely big rooms.

Business

10/10

Exceptional

12 Jun 2026

Christopher

Friendly staff, quiet rooms, comfortable bread, good breakfast.

Business

10/10

Exceptional

29 May 2026

John

Excellent

Business

6/10

Pleasant

29 May 2026

Gulnaz

The spa is NOT part of the hotel so don't get excites when you book it. This is vital biit of information is not mentioned on the expedia website nor the fact it's a buffer breakfast which was very basis

Partner

6/10

Pleasant

22 May 2026

Eleanor

Great room, gorgeous hotel - just massively understaffed - has no one on the bar or reception.

Self

10/10

Exceptional

05 May 2026

Keeley

The room was beautiful and clean with a great views .
Staff were lovely
Breakfast was huge 😋 great choices ...
The spa was booked up didnt expect that but we will book that ahead next time we will definitely be coming back soon

Partner

8/10

Excellent

21 Apr 2026

Ian

Second stay and a whole much better.

Breakfast excellent as ever, room facilities were in good condition, including a working fridge except for a broken window handle.

Still couldn't turn the radiator off, so too hot and the Spa could be more accessible with priority given to staying guests.

Business

10/10

Exceptional

09 Apr 2026

Anupom

Excellent hotel, huge room with separate bath and walk in rain shower. The overall room was comfortable with some nice additions such as a Nespresso machine and a smart TV.

Restaurant was good, bit pricey for what it is but acceptable.

Recommended!

8/10

Excellent

06 Apr 2026

Ian

Set in a stunning location, beautiful building but tired, with repair issues, such as bathroom sink and sash window lock, both broken. Also had problems with Key Door Pass, which had to be rebooted after several failed attempts to get into room.

Breakfast superb, excellent quality but Spa booking disappointing as full and no reply to my enquiries.

Self

2/10

Poor

25 Mar 2026

Derek

No water for shower or toilet and only bottled water offered

10/10

Exceptional

05 Mar 2026

Frank

Great food. Nice rooms.

Self

10/10

Exceptional

09 Feb 2026

Maryanne

Gorgeous manor house room overlooking gardens. Food outstanding in Fred's Brasserie. Friendly staff.

Friends_and_family Family

8/10

Excellent

01 Dec 2025

David

The property is a very lovely wedding venue.
Sadly the restaurant team let the side down by lack of experience, slow service, lack of knowledge. The coffee at breakfast was disgusting and undrinkable. However, the wedding planners were brilliant and the wedding dinner was fab. I would definitely recommend to go here

Leisure Friends

4/10

Poor

16 Nov 2025

jiaulhaq

There was so colder last night there was no heating was working also no hot water had to take showers we were fall in I'll

Partner

8/10

Excellent

02 Nov 2025

Mazharul

The room, location, atmosphere was all fantastic. The only reason I have not given it an excellent and 5 stars is, the wi-fi is not good at all - definitely requires improving on a massive scale. It would be fine if phone service was better but, due to the hotel being so high up and out of the way this is ffevtes

8/10

Excellent

31 Oct 2025

Stuart

Restraunt staff in the evening not very accomodating if you have not booked a table in the restraunt for a specific time, this is not always possible on a business trip, I was made to eat my meal in lounge with low tables (which is not convieant for eating) as I had not booked, I sat and ate my meal in the lounge then waitied half hour after finishing my meal and watched at least three free tables in restraunt the full time I was in the lounge.

Business

8/10

Excellent

26 Oct 2025

Saleem

Free parking friendly staff nice big spacious room in the Manor House. Nice breakfast definitey will come back again next year.

Business

6/10

Pleasant

23 Oct 2025

Elizabeth

The room was modern and with excellent bathing and showering options. Spa was good and I enjoyed the experience (shame it's extra cost on top for guests). Service in the restaurant was awful and, in my opinion, purely down to the lack of staff - once the restaurant became quieter, the staff we more plentiful and definitely 'happier' - I experienced this through one breakfast and two dinner services and also the same last time I stayed.

Business

8/10

Excellent

21 Oct 2025

Michael

The hotel was nice, good location and everything in great condition
However, I was unhappy with the booking experience and would want to bring this to other people's attention. On your website the hotel was advertised as having a spa etc and the room I booked made no mention of that not being included. I therefore booked the room on a non refundable basis and then rang to make a booking for the spa and was told the spa was not included in the price.
I was very unhappy about this as I could have booked a cheaper hotel but chose this one because of the spa.
Basically, it is not advertised correctly and I was not happy, but the hotel itself and my stay generally was good

Business

8/10

Excellent

20 Oct 2025

laura

Some issues with room but staff were great in resolving this. Food is absolutely spot on.

10/10

Exceptional

15 Oct 2025

Anne

Lovely hotel and great service

Business

8/10

Excellent

14 Oct 2025

Tonya

Spa

Leisure Family

10/10

Exceptional

08 Oct 2025

David

My wife and I have stayed here a lot. We live about 90 mins away in Chester. Basically we use it as a retreat from the city weekend madness. Tourists, races drunks, noise? Here, peace and quiet. We stay in the garden rooms overlooking the hills towards Blackburn. Gardens are beautiful, lounge small and reserved. Staff mainly Asian are all very nice, respectful, efficient. Breakfast a la carte very good. Restaurant very smart looking over the gardens. Bar area small and quiet. Star of the show is the spa and pool! Won't spoil it for you, but you've just got do it! Not cheap, but me and my wife we book 2 hours, she has a couple of treatments, I just float around in the whirlpool, 5 different saunas and tea and biscuits later. What's not to like! Take your time booking. Weekends not worth staying as being near a major Asian business city, Blackburn, Asian weddings can take the place over and affect service. Personally, we go between a Sun-Tues. Cheaper and quiet. 30 mins drive from Clitheroe, lovely Lancashire town and the Holmes Mill entertainment complex. Cinema, amazing food hall, small bowling alley for the kids, and for me the star of the show...the Bowland Brewery. One of the largest real ale bars in the country. Easily 39-40 beers on regularly. And food all in a renovated mill. Amazing building! Don't wait! Just do it! We do!

Leisure Partner

6/10

Pleasant

28 Sep 2025

morag

breakfast: if only they said you'd be an hour for food I could have came back. would have preferred the honesty.

Business

2/10

Poor

24 Sep 2025

Sarah

Not good place to stay please avoid.

Partner

10/10

Exceptional

09 Sep 2025

Ann

Great room

Lovely setting and wonderful comfortable room very cosy

Business

6/10

Pleasant

24 Aug 2025

Verified traveler

All the staff were really lovely, more attention to detail required with outside tidiness and disappointment that we had to wait for breakfast on Saturday; also better selection required at breakfast and coffees were poor

Friends_and_family Friends

6/10

Pleasant

22 Aug 2025

rebecca

Liked the Spa facilities although very expensive to use. Very small and limited bar area. Fruit was off at breakfast time, tasted fizzy. Very basic accommodation not the luxury the website claims.
Comfortable bed and good air-conditioning. Nice views of countryside

10/10

Exceptional

29 Jul 2025

Joe

Lovely stay

Great business trip

Business

10/10

Exceptional

25 Jul 2025

Verified traveler

Hotel stay

Lovely hotel

Partner

8/10

Excellent

15 Jul 2025

Michael

The room and the grounds were excellent. Evening meal, although the menu was basic and limited, the food was good. Breakfast was chaotic, just given a couple of menus and told to find a table. Shortage of breakfast items with staff not replenishing them. Had to get a chair for my table.
Check out was worse, six people waiting to check out with only one member of staff at the desk who was on the phone for over 5 minutes while people were waiting to settle their bills. Lack of staff and staff training really lets this place down.

Leisure Partner

6/10

Pleasant

09 Jul 2025

Ruth

Upon arrival only one key card offered had to go down to reception to ask for another.

No room service offered, this is not mentioned when booking or when checking in. I rang down to order room service and was told this is not available as the hotel rooms are not in the main building. Having stayed at many hotels which always accommodate this despite being in different areas etc, this is a poor excuse for not offering room service and should be made clear at the time.

Had to leave a £50 damages deposit when checking in which I am still waiting for days later. I have traveled all over the world and for a hotel of this calibre, I cannot understand why a damages deposit is necessary. The type of clientele it attracts would suggest a damages deposit is not necessary at all.

I would not book again.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Rob

Book For Dinner

The hotel is beautiful.
The room was great.
My only disappointment was that the restaurant was fully booked so I had to go elsewhere for food.

Business

10/10

Exceptional

23 Jun 2025

Geoff

Lovely place.

Great hotel and spa in a quiet location but close to M6. Beautiful large room. Possibly upgraded as it was my birthday. Had dinner and breakfast and both were very nice.

Partner

8/10

Excellent

17 Jun 2025

Caroline

Great hotel, lovely room and helpful staff. Bit of confusion on check in with payment however

Business

8/10

Excellent

17 Jun 2025

Daniel

Check in was easy.
Our room was in the Woodland suite and was large and very comfortable with an open view onto the garden.
The spa staff were lovely. They asked us a few questions about ourselves, the reason for our stay etc.
The only part of the stay lacking was Freds Brasserie. We had breakfast and one evening meal.
We never saw more than 3 staff members serving and although they were polite, one of our orders never made it to the kitchen and we had to chase this after a long wait. Nobody came back to check on us. Despite few guests, breakfast service was missing bowls, pastries and juice. Staff had to be asked by different guests for them.
The evening meal although nice, lacked attentive service again.
The one draught lager had run out so there were only bottles and once we had eaten there was no reason to stay in the small bar area, nor were we encouraged to. The whole brasserie was lacking in atmosphere. It was an eat and leave experience, which is a massive shame as the restaurant and bar have beautiful views and we would have happily visited more if the experience had been better.

Partner

6/10

Pleasant

01 Jun 2025

Julie

How fabulous that the accessible room has two bathrooms, shame there is no shelf for toiletries in the accessible one, and the floor is not slip proof. I could feel that the bath was not properly cleaned when in it. Not enough milk and no choice of teas that I would expect at the price paid. One packet of two biscuits between two! The bed was comfy though and we slept well. The blackout blinds work well, and it was quiet. Breakfast, wasn’t great, had to ask for fruit to be filled up, the coffee was VERY weak, had to top an Americano up with an espresso to taste it. No marmalade, choice of two juices, but no sign to say what they were, not a problem unless you can’t drink grapefruit juice I suppose, but would have been helpful. Had to search for extra cutlery or crockery. Not helped by a spider crawling onto my table from underneath (I realise this was no one’s fault 😊) All in all, I felt somewhat disappointed at the standard, for the price paid of nearly £200 per night.

Leisure Partner

6/10

Pleasant

29 May 2025

Jeremy

The location and surroundings are beautiful, the buildings are superb, the room was really nice and beautifully prepared, the gym was perfect. The staff however did not make me feel welcome at check in or otherwise. At breakfast i was told off for entering breakfast at 0658am when it was supposed to open at 0700am. Did not feel a good experience and spoiled my impression entirely. Also, i understand when a hotel takes a swipe of your credit card on arrival to cover any incidentals. In this case, they have actually taken £50 immediately and yet when i checked out with nothing additional to pay, i was advised the £50 may take up to a week to come back to me. That does not feel very professional. Also could not get the printer to work for my bill which i wanted as a print out. Wonderful hotel buildings and peaceful setting but let down by the staff. i think i will use other local hotels next time.

Business

2/10

Poor

08 Apr 2025

Troy

Not trustworthy

Worst experience we've had in a very long time. Booked 4+ months in advance and pre paid. Had conversation maybe three weeks before arriving about an onsite event... they certainly had the reservation.... but on arrival, they \"lost it\". The expedia rep got on the phone with them, bit cpuldnt resolve othe than the Stanley House offered us a room at their \"sister property\"... a highway side Hampton... not exactly simliar to a countryside spa resort and obviously not what a couple is looking for for five nights in Blackburn. They would not process a refund but the hampton wpuld be at \"no additional charge\" ... so we get to pay Stanley House rates for rhe Hampton how nice... or i am just outbog pocket for the whole thing. There was very little availability anywhere else and we had a friday night evwnt (match).... so, stuck. Further outrage, we got to the Hampton and realized although we were stuck for at least a couple of nights... but no way were we staying five...so within the hour we arrived i was scouring for other options and the first bloody result that pops up is a availability at the stanley jouse from saturday on?!... really felt like a bait and switch because they were busy thursday/friday. Bthey could have at least said that and welcomed us back for the rest of our stay. In any event we cancelled all of our side trips ( at cost to us) and left for manchester (which was cool despite the additional cost). All in all, the most expensive Hampton i've ever stay at

Partner

10/10

Exceptional

23 Feb 2025

David

Excellent facilities. Stayed here twice, specifically to enjoy the spa packages on offer, what a lovely way to relax. The bedrooms are very comfortable with bathrooms especially well designed in the Woodlands rooms. Or you can enjoy a more period feel staying in the Manor House. Hotel easily accessible from motorways, in a quiet countryside setting, we especially liked the well designed bathrooms. Restaurant and bar areas relaxing, food very good, especially the vegetarian options. Good walking, nearby. Lovely gardens for outdoor eating/ drinks. Plenty parking. Local village Mellor very short drive away, with an excellent pub / restaurant should you fancy a change from hotel. Hotel staff very friendly and efficient. Breakfast ok, not biggest choice if you don't want to pay extra? Have to make your own drinks? Only minor issues if you're on business I suppose. Spa facilities fantastic. My wife always enjoys the 50 min 2 treatment package when here. Very good value especially as it includes a light lunc a glass of fizz, and 2 hours in the fabulous spa pool and saunas. What a way to charge the batteries! As a friendly tip, during summer months we would stay Mon-Thur as this is a well renowned wedding / event hotel. So weekends could be very busy. Check first! Enjoy!

Leisure Partner

6/10

Pleasant

10 Jan 2025

Clare

Needs to address some issues for sure

Upon arrival front entrance had 2 x reindeers with broken heads at the main entrance, the floor was littered with cigarette butts - not very welcoming. Check was nice and speedy, the room was freezing cold as the heating hadn't been turned on, the bathroom hadn't been cleaned properly as there were used sanitary towels in the vanity bin and hair in the shower plus hair grips on the floor. The food in the restaurant that night was pretty bad I had fish pie which had zero fish in it and my husband had a steak that was like rubber with so much gristle it was inedible. We complained but no compensation was offered (a free drink would have been nice). The garden leading to the accommodation was also littered with cigarette butts.

Friends_and_family Friends

2/10

Poor

03 Jan 2025

Richard

I booked a romantic trip for the only night we had over the holidays we could get away. It was a nightmare. The hotel looks beautiful but in reality is it’s unclean, poorly maintained and a cash cow praying on unaware victims.
We booked because this has a spa, after we paid we got a message saying the spa was an additional £29 each, and you be expecting top level for that price. Not wanting to spoil our trip I reluctantly paid and booked some treatments.
You get a two hour slot with 12 people in total, there are 4 sun beds, one was broken. We had to ask for Prosecco, the only drink (other than water) available. People were sat in the mild steam room just to sit down. The pool was tiny, for 12 people, one steam room was out of action as was the ice. There was no member of staff with us to order more drinks. Just left to our own devices in a pokey area with 10 other people. The treatments were ok, but nothing special considering the price.
As we walked to the spa, we dropped our bags off at the room, saw rubbish outside the building that looked like it had been there all night. Breakfast dishes were in the foyer from the morning, this was at 2pm! We’d booked a luxury room with a bath, we were given the accessible room, no bath and aids in for disabled guests, hadn’t even been removed.
No manager on site, later in the evening I moved the TV, it’s at an awkward angle to the bed, the frame fell off on my head. The shower hose leaked and was poor. Requested full refund.

Leisure Partner

2/10

Poor

30 Nov 2024

Abeel

Had to pay £60 to use the pool and sauna

Partner

2/10

Poor

27 Apr 2024

Catherine

The worst hotel service that I have ever experienced. NEVER AGAIN

10/10

Exceptional

03 Apr 2024

Damian

Great hotel in Northwest

Very nice hotel for stay in the Manchester and Northwest area. Great setting and very nice facilities. Great breakfast food.

Partner

10/10

Exceptional

06 Jul 2023

Kate

Beautiful views and great staff.

Leisure Family

8/10

Excellent

10 Dec 2022

John

dangerous shower area.

staff very friendly especially in restaurant and front desk,
Shower in room was poorly designed and unsafe with slippery smooth flooring. Water heating switches on wall badly sited away from shower head and unclear as to adjustment of heat etc. towel drying rail sited in such a way that it was easy to get burned when drying from shower. Toilet pedestel far too low.

Partner

10/10

Exceptional

03 Dec 2022

Norman

Amazing place Well worth a visit for a nice romantic weekend

Leisure Partner

10/10

Exceptional

19 Aug 2022

Tim

Smart find

A very smart hotel with spa. We stayed in the old building 1640. Lovely room, big, comfortable, clean. There was a big wedding going on but we were not disturbed. Staff very young but pleasant. Food was good.

Partner

10/10

Exceptional

13 Aug 2022

Andrew

Great stay

Stayed two nights for my son's wedding. The rooms, food and service were all exceptional. All staff who I met were friendly, helpful and efficient.

Friends_and_family Family

10/10

Exceptional

13 Jul 2022

Alice

This was a great find, location was peaceful, quiet and very close to M6. Everything was excellent, staff were friendly and cleanliness was top notch.

Business

10/10

Exceptional

23 Apr 2022

Verified traveler

Nice hotel with an amazing breakfast and very attentive staff who did their best for everything we asked for.

Friends_and_family Family

10/10

Exceptional

21 Feb 2022

Michael

Great Stay!

Everything was perfect. £40 for the spa at the weekend is a little excessive but the hotel, resturant and staff, amazing!

Partner

10/10

Exceptional

04 Feb 2022

Derek

We had a great stay, staff exceptional, especially the Dinning manager & waiters on the Saturday evening. Very attentive. Great location, lovely rooms. We will be back!

Leisure Partner

8/10

Excellent

03 Feb 2022

Rod

We stayed overnight when attending the Lancashire Tourism Awards. Very clean, welcoming and comfortable. Good breakfast.

Business

10/10

Exceptional

24 Dec 2021

M A

Simply superb!

Brilliant stay.
Lovely big and cosy room. Superb breakfast topped with attentive staff & courteous service. It was very quiet though due to Covid.

Business

10/10

Exceptional

09 Nov 2021

Ian

Comfortable and clean

Really nice stay here. Modern and comfortable rooms.
Would happily stay here again!

Friends_and_family Family

10/10

Exceptional

06 Nov 2021

Gregory

The room itself was absolutely gorgeous, as are the grounds. It's also very quiet considering how many people were around. Great nights sleep in a very pretty hotel

Leisure Self

6/10

Pleasant

04 Nov 2021

Stuart

On staying at the due to recommendation by me daughter we sat down to have our meal booked for 6.15 pm so first into the restaurant the service was pretty poor to be honest we sat and asked for a jug of water this took a while then after a while the restaurant manager came over to take drink and food order during the meal apart from one lady no one asked are we ok or is every thing ok we did mention to another staff member about service and she said she would mention this to manager and take the bar bill off when we finished I went to bar to add meal to room the guy was a bit Off with me I wouldn’t mind we had mentioned that we was looking at the venue for my daughters wedding plans my wife had asked for some info on this this never came
Once we had the meal I went over to reception and asked could we have some info on weddings please the guy behind the desk pushed is mobile away from him and said that it s all online surely he could of taken some details and got the relevant dept to call us back ? So guys if your looking for a nice venue to stay or book a wedding shop around first before opting for this venue £175 well spent !

Leisure Partner

10/10

Exceptional

31 Oct 2021

C

Great value for money

Very clean, great service and good value for money. We had a woodlands room, only slight negative is I found the bed and pillows very soft.

Partner

10/10

Exceptional

09 Oct 2021

Bryan

Nice hotel

Really nice hotel, very friendly staff. Clean & set in nice grounds. Quiet hotel & really good breakfast included.

Partner

6/10

Pleasant

06 Oct 2021

Martin

Well kept .Nice spa

Leisure Partner

8/10

Excellent

26 Sep 2021

Joel

Was a pleasant stay. On article the lady at the desk was pleasant but put us in an executive room and not one of the luxury ones as booked. Other than that it was a very pleasant stay and we have book to return for my wife’s birthday

Partner

6/10

Pleasant

23 Sep 2021

john

Location,hotel,Spa ,Food excellent. Service atrocious.total disconnect from guests. Service negligible. Not interested when given genuine complaint

Friends_and_family Friends

10/10

Exceptional

17 Sep 2021

Barry

Worth a try.

Excellent large rooms with extremely good facilities including comfortable beds.High level of cleanliness .
Good food and attentive staff.

Friends_and_family Family

10/10

Exceptional

13 Sep 2021

Sharon

Quick break

Fabulous 1 night stay tasteful designed hotel great breakfast. Limited evening menu still.

Partner

6/10

Pleasant

13 Sep 2021

Neil

Accommodation and location brilliant. Hotel staff friendly.

Freds Brasserie disappointing and in my opinion over priced

Partner

10/10

Exceptional

11 Sep 2021

Louise

Short relaxing stay

Great stay, beautiful tranquil surroundings, large room, helpful staff. I’ll be back. I came to stay before my dads funeral and I’m so glad I stayed here.

Self

10/10

Exceptional

10 Sep 2021

Verified traveler

lovely grounds and location, excellent breakfast and staff were great

Leisure Partner

10/10

Exceptional

09 Sep 2021

James

Fab hotel and spa

This is one of the best hotels i have stayed in. The facillities were excellent and the Spa really wonderful

Partner

10/10

Exceptional

20 Aug 2021

Evan

A great place to stay

Excellent place, great location, fantastic service, lovely room.
Highly recommended!!

Partner

2/10

Poor

12 Aug 2021

Verified traveler

Seems when you book this property through an agent and not direct your room gets cancelled.

Had three rooms booked. One of the lads booked direct, two of us booked through an agent me with Expedia the other chap through another company.

On arrival the two of us that booked through an agent didn’t have rooms even though I’d called the hotel direct three days prior to confirm a change in the booking.

The chap on the desk did his best to resolve the issue, it did take an hour to sort with him rushing around back and forth to rooms like a scene from fawlty towers involving Manuel which was frustrating at eleven pm. A couple of drinks on the house whilst they got things sorted did ease the pain but though it was the least they could do.

One of the rooms was supposed to be a twin bed, we were put into a room with a double bed and a pull out bed, the pull out bed is basically a very thin foamed hard sofa which I found out is not a substitute for a bed at all it was laughable but the only room they had so had to make do.

A complaint in the morning about the bed situation fell on deaf ears because we had two free drinks whilst waiting for the rooms to be found and made up.
This i thought was very ignorant of the hotel.

The breakfast was good with a nice choice options.

Unfortunately when in the area again I’ll be finding other accommodation, this wouldn’t of been the case if in the morning they hadn’t shown the ignorance they did.. shame.

Leisure Friends

8/10

Excellent

10 Aug 2021

Lloyd

Wonderful grounds and views.

Lovely Hotel in beautiful grounds. Friendly and helpful staff.
Breakfast fine but dinner disappointing for a quality hotel.

Partner

10/10

Exceptional

31 Jul 2021

Verified traveler

Lovely stay - would recommend

Brilliant hotel and stay. Staff were attentive but not overbearing - they left you alone to relax which was the purpose of the stay. Hotel is in a beautiful spot (even saw deer on the last night from the room!) and really easy to access. Sofa in the room was very uncomfortable, however, we'd never slept on a hotel bed as soft as we did here! Pillows were like clouds. Breakfast was one of the best we'd had, however, food in the evening is very expensive for what you get.

Spent time in the spa having treatments and relaxing in the facilities. Very clean and comfortable.

Friends_and_family Family

10/10

Exceptional

06 Jun 2021

Verified traveler

Nothing too much trouble from staff - especially in the restaurant. Catered so well for our 2 yr old granddaughter’s food preferences.

Leisure Family_with_children