Name: Macdonald Tickled Trout
Address: Preston New Road, Nr. Preston, PR5 0UJ, GB

2/10

Poor

22 Jun 2025

Robert

Dirty room

Leisure

10/10

Exceptional

05 Jun 2025

Sean

Great location

Great location close to motorway very friendly welcome

Business

6/10

Pleasant

04 Jun 2025

Julie

Very dated

Very dated bedroom, two armchairs in bedroom were very old and in poor condition. The bathroom smelled very damp and foisty, there was lots of mould in the shower cubicle on the ceiling and around the tiles.
The bed was comfy and the room was warm and quiet.

Business Self

8/10

Excellent

02 Jun 2025

Paul

Property very tired and in need of a good clean
Staff excellent and still good value

2/10

Poor

30 May 2025

Neil

Awful horrible dirty staff awful

Business

2/10

Poor

29 May 2025

Richard

Noisy, dirty and poor condition.

Business

10/10

Exceptional

28 May 2025

Ryan Williams, Annette Duxbury, Stephen

Helpful staff

Leisure Family_with_children

6/10

Pleasant

28 May 2025

David

Ok

Business

4/10

Poor

27 May 2025

thomas

VERY DISAPPOINTED WITH OUR STAY. WE FEEL THIS HOTEL IS IN SERIOUS NEED OF A REFURB .

Leisure Partner

10/10

Exceptional

26 May 2025

Gary

Very friendly staff

Leisure Family

2/10

Poor

25 May 2025

Ryan

I stayed at the Macdonald Tickled Trout Hotel and unfortunately found the room in a poor state—thick dust under the bed, cobwebs, exposed wiring in the corner, and a mouse that ran across the floor and vanished beneath peeling carpet.

That said, the woman on reception was fantastic—she was completely understanding, didn’t question my concerns, and immediately issued a full refund, along with free breakfast and parking. No fuss, no pushback—she handled it professionally and with empathy.

The hotel clearly has major maintenance and cleanliness issues to fix, but I can’t fault the staff on duty for how they handled it.

Leisure Partner

4/10

Poor

19 May 2025

Alexander

Just ok.

Cosmetically poor and in need of renovation.
Very few staying here but easy parking and just off the M6.

Business

10/10

Exceptional

12 May 2025

Kim

Lovely venue, so peaceful

Fantastic room on the ground floor which is what I asked for, friendly staff, lovely lake at the back. Food not so good

Partner

8/10

Excellent

11 May 2025

Catherine

The staff were very helpful and friendly when we arred. The hotel suited our purpose however the corrdors smelled of damp, and there was no heating in bathroom..

Leisure Partner

6/10

Pleasant

09 May 2025

Deborah

Disappointing

Hotel is very tired! Rooms were ok (website photos are very definitely photo shopped!) Rooms were really hot despite the weather not being that hot, there was a fan in the room but that did little to cool the room down. Couldn't open windowsxas bugs/flies were flying around outside. Food was really good including breakfast but the breakfast staff were more interested in hiding round the corner chatting. Coukd be a fantastic venue but definitely needs updating.

Friends_and_family Family

4/10

Poor

08 May 2025

Karen

What a mistake. Never again.

The hotel needs a make over. The carpets are thread bare. The towels have seen better days. The sink in the bathroom needs a dam good clean.

Partner

8/10

Excellent

07 May 2025

Keith

Preston

Nice hotel but had a long walk to room.
Could do with more light in the room

Friends_and_family Friends

8/10

Excellent

03 May 2025

Verified traveler

As a business user the Tickled Trout Hotel adequately provides for all my requirements.
Location, parking, excellent friendly staff, clean comfortable rooms and a consistently good restaurant.
I will be visiting again very soon.

Business

10/10

Exceptional

01 May 2025

Robin

Good

All round good

Partner

4/10

Poor

30 Apr 2025

Brian

4 Star?? Not even a 2

Stayed here about 5 years ago and as I had business nearby seemed the right choice.. however, the rooms are neglected. Dust everywhere, skirting, TV, curtains and pelmet.. obviously not seen a Hoover in many months.. bathroom is quite small and who decided to put the loo so damned close to the wall?? You need to be a contortionist to wipe! Hairs in the sink and some sort of substance around the plug hole?
Window over rider not secured to the window and quite a bit of road noise from M6.
Food and drink is actually decent quality (except the chips as more like soggy raosties) but very high cost. Reduction on the portion size perhaps to bring costs back inline?
First negative review I have had to leave in a long time. Would only come back if it was brought back to standard of previous years. Such a shame as it’s a lovely location next to the river with convenient links to the motorway and for Lake District.

Business

2/10

Poor

28 Apr 2025

Verified traveler

Damp Room / Wet Carpet..

Worst hotel night ive ever had. And this hotel was great when stayed previously. Carpet soaking in part of room. Smell of damp. So disapponting , as had great stay previously. Such shame, wont be staying again. If i could get a refund i would. Will be complaining to management, at tickled trout. Thank you.

4/10

Poor

26 Apr 2025

Stiliyana

Has seen better days, the bed in our room had collapsed so was very uncomfortable to sleep in

4/10

Poor

25 Apr 2025

Colin

I should have known, it was so cheap, but the place is very run down and tired. And it is a motorway service hotel, it seemed to do well for British Gas engineers staying there. But I won’t be back. The windows don’t fully seal so there was a slight bit of motorway noise. Bathroom while clean is a bit worn and rusty. Hot water was intermittent. Furniture probably not updated since the 90s

Leisure Pet

4/10

Poor

22 Apr 2025

Joanne

Room completely poor. Door open on arrival and hard to shut. Keyfob didn't work lighting. One pillow only on double bed. No towels provided. Room was cold as radiator turned off. Carpet had not been hoovered and thick dust on furniture. Housekeeping appeared non existant as during our stay our cups were not even washed. There was no card in the room telling us how to call reception and so we had to keep going downstairs to report issues. Upon checkout we were not asked about our stay and were not told we needed a code to lift the exit car park barrier. A passerby helped us leave.

Leisure

6/10

Pleasant

19 Apr 2025

James

It's like a property in the past. Basics were OK. If you need to charge anything forget it nevermind having to refresh the wifi every time you mobe 10 yards. The other thing is that the evening staff were very distracted never mind the devils sugar that the family at the othe side of the bar were on whilst trying to have a glass of wine while trying to relax in the late evening.

10/10

Exceptional

19 Apr 2025

Lee

Great stay

What a lovely surprise this place was. It’s a little dated but was clean and very comfortable. Staff were friendly and helpful.
We have paid a lot more for a lot less.
Room and en-suite were great with a lovely view of the river.

Partner

10/10

Exceptional

18 Apr 2025

susan

The hotel itself is really nice, very clean and the bed was very comfortable
Set on a lovely river so nice scenery
Breakfast was really nice and plenty of choice
The only downside is that it is on a difficult junction on the motorway

Leisure Partner

6/10

Pleasant

15 Apr 2025

Richard

Sad tired old hotel.

The hotel has seen better days. It’s very tired, dated and needs a total refurb.

Business

10/10

Exceptional

13 Apr 2025

Ryan Williams, Annette Duxbury, Stephen

Nice location next to the river. Excellent and helpful staff.

Leisure Partner

2/10

Poor

10 Apr 2025

Jim

Avoid this hotel.

Dreadful, I won’t be staying there again. The welcome was terrible (made to wait whilst paperwork, not related to my stay, was completed, and then a very surly “Surname” and the key handed over without any grace at all), the bedside table was broken and clearly in danger of collapsing, no sockets anywhere near the bed (I have a sleep apnea machine, I had to sleep on the other side of the bed to enable it to reach at a real stretch) and then, despite making it very clear I was dairy intolerant (which they’d acknowledged) I was served dinner with a creamy sauce. When I queried that, and they confirmed it was full of dairy, they changed my plate and supplied a fresh potato pancake but did not offer fresh veg and did not apologise.

Business

10/10

Exceptional

06 Apr 2025

Rachel

Peace and quiet

Excellent
Peaceful and comfortable
Excellent food
Excellent staff so friendly
Would recommend for a quiet get away

Partner

10/10

Exceptional

04 Apr 2025

Mrs Wendy

Beautiful hotel great views over looking a river we had glorious weather that made the view even better Swans swimming nearby modern rooms really comfortable bed top end bedding lovely bathrooms hot showers .full feather filled pillows needs were met right away when I requested more pillows. For my disability. Staff lovely and welcoming ,restaurant and modern Bar lovely lounge areas throughout the hotel . Local produce section for breakfast really tasty in-house gym to use we loved our stay. We will be returning. Thank u 🙏

Business_and_leisure Partner

2/10

Poor

03 Apr 2025

Jeremy

Feels poor to have a parking charge added on arrival after paying up front on Hotel’s dot Com app. An added expense and I still think the app is just not clear enough. Not a great Customer experience and obviously you then view the hotel with different eyes. It’s tired as a facility but room was spacious but they were not ready for a 7am breakfast today so it was all a bit of a rush. Not a wonderful breakfast buffet but adequate. In total need of decorating. Good location by the Motorway.

Business

8/10

Excellent

02 Apr 2025

Steve

Nothing wrong, only downside was paying for parking as never experienced this before, the only way to get there is drive, I thought that a stupid idea,

Leisure Partner

6/10

Pleasant

28 Mar 2025

philip

Having stayed with them before I was disappointed with the breakfast no vegan sausage and no white bread for 2 day's out of 4. Room cleaning was also hit and miss failure to restock the tea and milk. Will reconsider staying in the future.

Leisure Partner

10/10

Exceptional

19 Mar 2025

Patrick

Just a very nice place to stay

2/10

Poor

17 Mar 2025

Anthony

Awful hotel

Would not recommend this hotel, and would never stay here again.

Partner

10/10

Exceptional

17 Mar 2025

pk

quick check in/out large rooms very comfortable

Self

10/10

Exceptional

14 Mar 2025

philip

Excellent service and staff very helpful and polite. Food was brilliant

Leisure Self

10/10

Exceptional

13 Mar 2025

Anne-Marie

Perfect for an overnight stay.

Leisure Partner

8/10

Excellent

13 Mar 2025

Phil

Very welcoming staff and a great breakfast also it has a lift grear for us oldies

Leisure

8/10

Excellent

11 Mar 2025

Patricia

Nice comfy hotel just a little tired in places.

Nice hotel friendly staff
Dated and tired in places, lacks some TLC
Big of a fusty smell in the corridor leading to bedrooms, I have visited before 6 months ago and it’s the same stench needs looking into.
Restaurant food mediocre nothing exciting but edible.
We stayed in hotel for good as the M6 traffic had gridlocked us in. But wouldn’t eat in restaurant again.
We did like the hotel & for the money paid was fair and would use again,

Friends_and_family Friends

8/10

Excellent

09 Mar 2025

MEENA

What a great hotel …. Loved our short stay

The personnel were absolutely lovely and helpful. Anne was wonderful and she had organised our meal after the kitchen had closed for a function. Everyone was so cheerful including the morning breakfast staff who were absolutely run off their feet as the hotel was quite full.
We loved the whole Fawlty Towers set up :)

Partner

6/10

Pleasant

09 Mar 2025

Abhinandan

Good location. The condition of room needs an upgrade. Shower hose leaking

10/10

Exceptional

07 Mar 2025

Verified traveler

Pleasant stay

Parking outside, easy to find, clean room, spacious

Self

8/10

Excellent

06 Mar 2025

Catherine

Staff very helpful and friendly.

Leisure Partner

2/10

Poor

06 Mar 2025

Fraser

Because I booked through a 3rd party I was charged £5 to get out of the car park. The room was grubby and the shower would only give boiling hot water.

Leisure Partner

6/10

Pleasant

05 Mar 2025

Nigel

Faulty towers

Deluxe rooms don't have a view of the picturesque river. You now have to pay for parking. The shower thermostats in almost all the rooms I've stayed in have all been poor.

Business

4/10

Poor

05 Mar 2025

Andrew

I stopped for two nights, the first being booked as a member of the Macdonald hotels website. I then needed to extend my stay by a further night. I had booked a non refundable tariff so could not cancel and re book a 2 night stay, so opted to book an additional night.
To my surprise I found that booking via Expedia was around £14 less expensive that booking direct.
When I checked in, the staff at first said they would reduce my first night's tariff to match the Expedia rate, then changed their mind. I spoke to the manager who was pretty unsympathetic and did not seem concerned about the issue and was intransigent in her attitude to do absolutely nothing about it at all, and even had the cheek to suggest that I had saved over £20 by booking in advance rather than booking on the day. In the end, our conversation was becoming somewhat terse and so it ended.
Even a good will gesture of a complimentary drink or similar might have diffused the situation but nothing was forthcoming.
I find it bewildering that by being a loyal member of the company website, I was not able to obtain the least expensive rate. How does this promote brand loyalty?
When I checked in, I asked the receptionist if a colleague who was due to arrive after me might be allocated a room close by and was assured that their room was indeed close by. When they arrived, however, they were allocated a ground floor room, while I was on the second floor. Hardly close by.
There was no mention of the newly introduced £5 p

Business Self

4/10

Poor

02 Mar 2025

Mark

It took 10 mins before anybody came to reception to give us our key, the first room we were given smelt really bad, and whilst the second room didn’t smell, it wasn’t particularly clean. Overall, the hotel seemed very tired.

Leisure Partner

2/10

Poor

27 Feb 2025

Jeremy

unclear pricing at Tickled Trout

Really disappointed to find that additional parking charge is added to my bill on arrival. That was not clear in the booking process and I believe I had a fixed price with only breakfast added as an additional cost. This is really not clear. Gives a very poor first impression.

Business

6/10

Pleasant

25 Feb 2025

Verified traveler

Hotel resident but pay £5 to park

Why do you have to pay for parking as a resident at the hotel?

Business

10/10

Exceptional

24 Feb 2025

Linda

Friendly helpfull staff, safe parking and good breakfast.

Business_and_leisure Partner

8/10

Excellent

24 Feb 2025

Adrian

The staff were pleasant and approachable, hotel very clean but does need a revamp, nice location and setting

Business Self

6/10

Pleasant

23 Feb 2025

Susan

£5 to park your car in the hotel car park ?????

Hotel is good for the price but spoilt by lack of care- curtain where hanging off and light outside in the hall was off so needed to use torch on my phone to find the key whole. Also the fact that you have to pay £5 to park your car is not hi-lighted enough. Bit of a con really as the hotel is beside the motorway and no other place you can park ????

Partner

6/10

Pleasant

22 Feb 2025

David

Cheap rate and you get what you pay for . No complaints. £37 we’ll spent .

Leisure Self

8/10

Excellent

21 Feb 2025

Paul

Mixed Views

Clean room but awkward to get to from reception. Some dust apparent. Bathroom very small with WC hard against the tiles and uncomfortable. Bathroom fan very noisy. Bathroom clean and well equipped. Staff very nice. Parking haphazard. One bed of the twin was collapsing at one corener/missing a foot?It wasn't obvious how to get into the hotel from the main road. Hotel in need of a lot of TLC and looks shabby from the outside.

Friends_and_family Friends

4/10

Poor

20 Feb 2025

Verified traveler

Wouldn’t say it’s 4 star

Car park is chargeable, receptionist smelled bad. Kevin that works in the bar great service from him, but he definitely has frustrations with his ‘lacking’ colleagues. Poor ambience in bar, no music/no tvs, Could hear a pin drop. Walls crumbling in the bar. 4 star hotel, didn’t even have dental
Kits, hair in the room bathroom/bed made poorly/pillow covers dirty/pillow covers didn’t fit pillow/carpet stained/corridors smelled/rooms dated/poor route signage to ground floor rooms/poor/slow service from other bar staff/just about hot water. Food was decent, but then again I was hungry. Over all I’d be more inclined to stay in another hotel in the area.

Business

4/10

Poor

18 Feb 2025

Sarah

A far cry from 4*

A last minute stay for us but not the 4* as advertised. Paper coming off the ceiling, someone else’s hair on our bathroom floor, Poor lighting in the bedroom, and wall so thin we could hear our neighbours snoring

Partner

6/10

Pleasant

18 Feb 2025

William

Cheap so what do you expect

Certainly not a 4 star. Struggling to make it a 3 star. Staff were good. Food was ok. Heating in room didn't work. Shower could do with a spray of mould killer. It was difficult to change channels on the TV. Kept jumping channels. Curtains were ancient.

Partner

2/10

Poor

16 Feb 2025

Alison

Not accessible and overbooked family room

Booked a family room as travelling with my husband and 2 young kids. Arrived to check in to be told there were no family rooms available because others had booked and already checked in, so instead we were given 2 separate rooms which wasn’t ideal given we had 2 small kids. After receiving the keys, we went to find the lift given we had a pushchair with our youngest, only to find to get to the lift you need to go downstairs… made zero logical sense and not very accessible at all.

Friends_and_family Family

6/10

Pleasant

16 Feb 2025

Joanne

I had no light in my bedroom, no. 232, only in the bathroom and entrance area - both bedroom lamps did not work - this meant that I could not use my laptop as the room needs to be well let for me to do screen work. I moved the bed a little to the side to find another socket and when I did so, I discovered under the bed to be dirty, with paper waste on the carpet. The receptionist was efficient but not particularly friendly - no smiles - and didn't warn me that both the key and the fob had to be inserted a particular way, so I had to come back down to reception with a heavy laptop to explain the situation.
Not as good as previous stays at the property when bar staff were exceptionally helpful. Also disappointed about the introduction of car parking fees. Happy I got a good room price though, but given my criticisms, I wouldn't want to have paid any more than I did on this occasion.

Business_and_leisure Self

6/10

Pleasant

15 Feb 2025

Aqbal

Staff were friendly . Hotel is a bit dated . Room was clean and definitely dated .
It did smell of being old . Bed was very comfortable.
Room price was very good .

Partner

6/10

Pleasant

09 Feb 2025

Gemma

Average room didn’t have a main light in bedroom area and no phone to ring reception. Ran out of toilet roll and had to go get some from the maid.

Leisure Partner

8/10

Excellent

29 Jan 2025

Matt

Hotel was fine for a one night stay, although the rooms were very hot and we were unable to turn the heating off

Business Self

6/10

Pleasant

28 Jan 2025

Lindsay

Clean place for a stopover

It was an ok stay. The family room was massive which the kids loved, everything was just a bit tired and dated but clean which is the main thing.
Breakfast was poor. Continental option was limited to say the least and the cooked to order option left something to be desired.
Staff were pleasant enough and it was fine for a motorway stop but save your money on breakfast!

Friends_and_family Family

6/10

Pleasant

26 Jan 2025

Lee

Not bad but could be better

The room was poorly lit, very dark

Partner

2/10

Poor

23 Jan 2025

Elizabeth

Awful

The room was very hot due to a massive radiator with an inoperative thermostat on the radiator. It was hot all night. The cold water to the shower was not working so the water to the bath taps and shower was scalding. The toilet did not flush.
The hotel is shabby but I did know that before booking. The above issues were not acceptable however. I spoke to the manager and they said they would call me but no call so far.

Business

6/10

Pleasant

20 Jan 2025

Verified traveler

A Basic hotel with lots of space in the room. The hotel and attached restaurant is a dog friendly place which was helpful., I wish Hotels.com would say that the extra fee the dog would be 15 quid. It would be nice to know this upfront. It would be nice to know up front that the parking fee would be 5 quid in addition. By the time we checked in it was too late (dark outside) to consider anything else. The attached restaurant offered a pretty hefty price for what was a very basic - almost sub-par burger.

Partner

2/10

Poor

11 Jan 2025

Lara

The hotel is in desperate need of an update; it is not a four star hotel! The common areas/ lift smelt very badly of damp, the walls were scuffed and marked, the hotel room had exposed raw plugs and unfinised work around smoke alarms. The window looked out onto the heating/ air conditioning units and had a multitude of cigarette butts on the roof directly outside of the window. Most inconvenient of all was the bathroom which had a very ineffectual shower and luke warm hot water so that we had to shower at a friends house! We did not dare to eat in the restaurant and so cannot comment on the quality of the food. Its such a shame as this hotel is in a prime location, but is definitely well past its best. We actually checked out a day early.

Leisure Family

10/10

Exceptional

11 Jan 2025

Glenn

Hotel very good got an upgraded room on arrival, nice staff especially on check in. Bar area cold in the evening but -5 outside. Breakfast doesn’t officially start till 8am at weekend which is a touch late for some people

Leisure Partner

6/10

Pleasant

05 Jan 2025

raymond

Retro 80s

Staff attentive and helpful. Hotel might be best described as retro 80s. Cleanliness good.

Self

10/10

Exceptional

29 Dec 2024

Malc

Good location had a good view over the river ribble. Quiet room nicely furnished . Only fault big crack in table mirror room 222 otherwise really good 👍 food and service amazing .

Leisure Self

8/10

Excellent

28 Dec 2024

Steve

One night stay.

I believe this room was an upgrade from my previous stay. Slightly more spacious with a bigger more recently refurbished bathroom. But no power to the comfortable reclining chair and a dodgy tv controller. Breakfast was partial self service but the cooked food direct from the kitchen wasn’t hot and freshly prepared.
Whole stay was excellent value though. Great location close to the M6 service station and EV charging very close.

Self

8/10

Excellent

26 Dec 2024

RODNEY

Convenient for where we were going

Leisure Partner

4/10

Poor

23 Dec 2024

George

Probably a good hotel in the 90s.

Quite a dismal experience. All started with having to phone someone to request attendance at reception so that i could check in. A member of staff was walking past seeing I was waiting and didn’t mention a word. Then when someone else arrived after five minutes or so, I was advised that it would cost £5 for parking (not detailed on booking). Get to the room past the corridors that have not seen a lick of paint of had the deteriorating wallpaper replaced and things aren’t much better. Black marks on the walls, mould on the shower grout, dust in the light fittings, a TV from 2005.. it’s endless.

Upon departure the next morning the breakfast was just as dire. Continental selection barely existent and the quality of cooked breakfast definitely isn’t aware winning as per their menu. For the price point they charge, steer clear.

Self

6/10

Pleasant

23 Dec 2024

John

The supper was very good but other things not so good. The bedroom lighting was very poor as it was so dim. The shower head mounting was loose so the shower head fell onto my foot.
I was irritated to have to pay a parking charge - having not had to do this before in a hotel.

2/10

Poor

22 Dec 2024

Jason

No one on reception when arrived. Hotel corridors and rooms smelled very strongly of cigarette smoke right through the hotel.

6/10

Pleasant

20 Dec 2024

Ian

Hotel satisfactory, but a few issues.

At check in, we weren't given a code to exit the car park. We assumed the barrier was automatic.
On check in, clerk only took payment for 1 night. On check out, we were informed we hadn't paid. So we had to look at the email to see if an amount was due.
The shower in room 204 was faulty. I had a lukewarm shower 2 days running. It also fluctuated to cold during use. I had informed reception on the evening of the first day, but nothing was done. THIS WAS VERY UNSATISFACTORY! Not what we expect for the money paid.
The hotel was clean and otherwise comfortable for our requirements.

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

Dalip

.

Leisure Self

6/10

Pleasant

13 Dec 2024

Paddy

Hotel badly in need of renovation.

Business

8/10

Excellent

12 Dec 2024

Tracy Mary Denise

Nice place to stay for holiday

It was nice, the staff were incredibly nice and the placecwas so quiet snd cosy

Business

6/10

Pleasant

12 Dec 2024

Diane

Good location

The hotel is in a good location. The bed was comfy and bathroom clean. Fairly standard accommodation but staff were friendly

Business

10/10

Exceptional

08 Dec 2024

Nathan

Great as always

10/10

Exceptional

08 Dec 2024

Nathan

Great

4/10

Poor

08 Dec 2024

Frederick

Room was dated and had a very bad musty/damp smell. It didnt clear after leaving the window open for an hour or so.
Bedding was clean but room could have been cleaner. Bathroom was dated and needed grout and silicone redoing.
The menu in the room had what we can only presume was resude from drug use left on it. Tv didnt work with the remote and the window didnt seal so wind and road noise keep waking us
Staff were fine and the bar ok.

2/10

Poor

08 Dec 2024

Alison

Disappointing, Tired and does not match website

The pictures and descriptions on the website do not reflect the rooms. Broken and old furniture that was badly marked. Missing furniture (bedside table even reception believe what we were telling them) and indeed also a missing phone so couldn’t call reception to report issues. No air conditioning although a fan was provided in the room which was incredibly warm. Holes in walls and doors, not sure what was spilled down the walls however the runs were evident. Two bath towels and one hand towel for a couple and only two soft pillows. The view was of the hotel roof. The one star was for breakfast, a good variety but most items luke warm at best.

Partner

6/10

Pleasant

07 Dec 2024

Alina

Dated but clean and did the job

Last minute booking as late ferry from the isle of man and short drive away heading south.

Friends_and_family Family

10/10

Exceptional

03 Dec 2024

Janet

Comfortable night.

Lovely comfortable room. Lots of space with riverside view. Staff especially Vicky the Manager. Very helpful & friendly. Will definitely stay again.

6/10

Pleasant

02 Dec 2024

Paul

Storm cancelled visit to hotel

Due to storm Bert we had to drive all the way from Brighton to Ayr in Scotland in one go. I asked if we could transfer to Sunday night , return journey, but was told the website wouldn’t allow it.

Partner

4/10

Poor

26 Nov 2024

Arif

A little far from relaxing

Review of Our Stay

We recently stayed at this hotel during our honeymoon, and unfortunately, it did not meet our expectations. The room we were given smelled strongly of cigarettes, which was very unpleasant. The decor was outdated, with old curtains and furniture that seemed well past their prime. The room itself felt run-down; the ceiling above the shower was peeling, and many areas of the room—including the fan—were visibly dusty and poorly maintained. As someone with allergies, this made the stay even more uncomfortable.

The cleanliness was a significant concern. At times, the room didn’t feel clean enough to even use the bathroom comfortably. The fan was especially disgusting, covered in dust, which contributed to a sickly feeling whenever it was on. Other parts of the room were equally dusty, making it hard to relax.

On top of this, the reception staff were unhelpful. They rarely answered the phone, and when I went downstairs to complain about the smell, no one was available. When I eventually found someone, they offered to spray the room with air freshener, but nothing was done. After further complaints, they offered to move us to a different room, but it wouldn’t have been the same suite we’d initially booked, so we decided to stay put.

Overall, this stay was disappointing. The room was not up to standard, the cleanliness was poor, and the staff’s lack of communication made the experience even worse. For the price and occasion, we expected far better. We would not

Partner

10/10

Exceptional

24 Nov 2024

ANDREW

Excellent hotel with fantastic facilities

Leisure Family

8/10

Excellent

17 Nov 2024

William

Good location easy parking but you have to pay nice and clean hotel would stay again